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Blog
Category
Management
Sales
Customer Success
About TerenceContact
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WELCOME!

Hi, I'm Terence. I’m an ambitious sales and customer success leader that has
implemented teams and processes to drive increased retention and expansion and
an incredible client experience. I believe that developing a high-performing
success team hinges on attracting and hiring the right people, and building
scalable processes to support those people. These both require proactive
planning, a strong understanding of your business, and an intense focus on the
true foundation of any company - the customer. In this blog I will help you
learn how to find the right talent, build a customer-centric culture, and
develop processes that scale with your growing customer base. Thanks for
stopping by!

Management

POWERFUL 1:1'S

If you’re in a management role, 1-on-1’s are likely a standard part of your
procedure. Unfortunately, due largely to their regularity, many leaders and
individual contributors take 1:1’s for granted, or even look at them as a waste
of time. If this sounds like you, then you’re missing out on a ton of potential
value and growth opportunities.
Read more
Nov 7, 2023
Management

‍LEADING FROM WITHIN

Leaders make companies. Plain and simple. We believe that every issue that a
company has can be solved by leadership, and thus, every problem can be
attributed to leadership. Even if that problem comes from some external force or
shift in the market, it is the leader’s responsibility to have the proper
response, and rally the team behind them. 
Read more
Nov 7, 2023
Customer Success

RENEWAL TRACKING

If your business sales a recurring subscription, then there’s no doubt that
renewals are at the top of your mind. This crucial part of the customer
lifecycle can be difficult to get right, but in this blog, we’ll help point you
in the right direction. 
Read more
Nov 7, 2023
Customer Success

BUSINESS REVIEWS

One of the most important checkpoints in the customer lifecycle is the Business
Review (often called Quarterly Business Reviews or QBR’s). Business Review’s
provide an opportunity to level-set and value-match with your customers, and in
this post, we’ll discuss the different elements and expectations for these
crucial moments. 
Read more
Nov 7, 2023
Customer Success

INTERDEPARTMENTAL COLLABORATION

When your Customer Success Team is fully ramped up, they should have their
fingers on the pulse of all of your top clients, and be able to provide and
prove value. While the impact that this will have on your retention and
expansion rates will be a huge win, it doesn’t stop there. In this post, we’ll
discuss some of the benefits that a high-performing success team can pass onto
other departments within your organization. 
Read more
Nov 7, 2023
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