www.blackberry.com
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urlscan Pro
2600:9000:2057:7600:f:d0d9:51c0:93a1
Public Scan
Submitted URL: http://secureconv-dl.com/?a=25744&c=182015&s2=c87daff9994058448f0555bfd6f1546f-7568-0712
Effective URL: https://www.blackberry.com/us/en/support/smartantivirus
Submission Tags: falconsandbox
Submission: On December 12 via api from US — Scanned from DE
Effective URL: https://www.blackberry.com/us/en/support/smartantivirus
Submission Tags: falconsandbox
Submission: On December 12 via api from US — Scanned from DE
Form analysis 4 forms found in the DOM
<form __bizdiag="0" __biza="WJ__"><span class="fieldset">
<p><input type="checkbox" value="check" id="chkMain" checked="checked" class="legacy-group-status optanon-status-checkbox"><label for="chkMain">Active</label></p>
</span></form><form id="mobile-search-form" class="my-6 mx-2" __bizdiag="0" __biza="WJ__">
<!-- <i class="fas fa-search mobile-search-icon"></i> -->
<input type="text" id="mobile-nav-search-input" data-search-url="https://www.blackberry.com/us/en/search" class="form-control " placeholder="Search" aria-label="search">
<button type="submit"><svg class="svg-inline--fa fa-search fa-w-16" aria-hidden="true" data-prefix="fa" data-icon="search" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512" data-fa-i2svg="">
<path fill="currentColor"
d="M505 442.7L405.3 343c-4.5-4.5-10.6-7-17-7H372c27.6-35.3 44-79.7 44-128C416 93.1 322.9 0 208 0S0 93.1 0 208s93.1 208 208 208c48.3 0 92.7-16.4 128-44v16.3c0 6.4 2.5 12.5 7 17l99.7 99.7c9.4 9.4 24.6 9.4 33.9 0l28.3-28.3c9.4-9.4 9.4-24.6.1-34zM208 336c-70.7 0-128-57.2-128-128 0-70.7 57.2-128 128-128 70.7 0 128 57.2 128 128 0 70.7-57.2 128-128 128z">
</path>
</svg><!-- <i class="fa fa-search"></i> --></button>
</form><form id="search-form" __bizdiag="0" __biza="WJ__">
<input class="form-control form-control-lg" data-search-url="https://www.blackberry.com/us/en/search" type="text" placeholder="Search">
<button type="submit"><svg class="svg-inline--fa fa-search fa-w-16" aria-hidden="true" data-prefix="fa" data-icon="search" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512" data-fa-i2svg="">
<path fill="currentColor"
d="M505 442.7L405.3 343c-4.5-4.5-10.6-7-17-7H372c27.6-35.3 44-79.7 44-128C416 93.1 322.9 0 208 0S0 93.1 0 208s93.1 208 208 208c48.3 0 92.7-16.4 128-44v16.3c0 6.4 2.5 12.5 7 17l99.7 99.7c9.4 9.4 24.6 9.4 33.9 0l28.3-28.3c9.4-9.4 9.4-24.6.1-34zM208 336c-70.7 0-128-57.2-128-128 0-70.7 57.2-128 128-128 70.7 0 128 57.2 128 128 0 70.7-57.2 128-128 128z">
</path>
</svg><!-- <i class="fa fa-search"></i> --></button>
</form>POST https://blackberry.my.salesforce.com/servlet/servlet.WebToCase?encoding=UTF-8
<form action="https://blackberry.my.salesforce.com/servlet/servlet.WebToCase?encoding=UTF-8" method="POST" class=" field-width-75" novalidate="" id="smartantivirus-suppport" __bizdiag="-316206191" __biza="WJ__">
<input type="hidden" name="orgid" value="00D36000000b9zz">
<input type="hidden" name="retURL" id="retURL" value="https://www.blackberry.com/us/en/support/smartantivirus/thanks">
<input type="hidden" name="00N3600000PnlID" value="Cylance Smart Antivirus">
<input type="hidden" name="captcha_settings" value="{"keyname":"bbcom","fallback":"true","orgId":"00D36000000b9zz","ts":"1639308306467"}">
<div class="parsys formContent">
<div class="row">
<div class="col-sm-12 col-md-6">
<div class="cmp cmp-form-field">
<div class="cmp-form-group">
<div>
<div class="input-container field-contain cylance-mod-form-textfield">
<input class="cylance-form-control" placeholder="Contact Name" id="name" maxlength="80" name="name" size="20" type="text">
</div>
</div>
<div class="messages"></div>
</div>
</div>
</div>
<!--Email-->
<div class="col-sm-12 col-md-6">
<div class="cmp cmp-form-field">
<div class="cmp-form-group">
<div>
<div class="input-container field-contain cylance-mod-form-textfield">
<input class="cylance-form-control" placeholder="Email" maxlength="80" name="email" type="text">
</div>
</div>
<div class="messages"></div>
</div>
<script>
constraints.email = {
presence: {
allowEmpty: false,
message: "^Enter a valid email address"
},
email: true,
}
</script>
</div>
</div>
<!--Order Number-->
<div class="col-sm-12 col-md-6">
<div class="cmp cmp-form-field">
<div class="cmp-form-group">
<div>
<div class="input-container field-contain cylance-mod-form-textfield">
<input placeholder="Order number" class="cylance-form-control" maxlength="255" name="00N3600000QRrhE" size="20" type="text">
</div>
</div>
<div class="messages"></div>
</div>
<script>
constraints["00N3600000QRrhE"] = {
presence: {
allowEmpty: false,
message: "^Please enter the order number"
}
// },
// length: {
// maximum: 50,
// message: "^Must be under 50 characters"
// }
}
</script>
</div>
</div>
<!--Request type-->
<div class="col-sm-12 col-md-6">
<div class="cmp cmp-form-field">
<div class="cmp-form-group">
<div>
<div class="input-container field-contain cylance-mod-form-textfield">
<select class="cylance-form-control" name="00N3600000PnlIE" title="Category 1">
<option value="">Request Type</option>
<option value="Support">Support</option>
<option value="Refund">Refund</option>
</select>
</div>
</div>
<div class="messages"></div>
</div>
<script>
constraints["00N3600000PnlIE"] = {
presence: {
allowEmpty: false,
message: "^Please select the request type"
}
// },
// length: {
// maximum: 50,
// message: "^Must be under 50 characters"
// }
}
</script>
</div>
</div>
<!--Request type-->
<div class="col-sm-12 col-md-6">
<div class="cmp cmp-form-field">
<div class="cmp-form-group">
<div>
<div class="input-container field-contain cylance-mod-form-textfield">
<select class="cylance-form-control" name="00N3600000PnlIF">
<option value="">Please select the Request Type first</option>
</select>
</div>
</div>
<div class="messages"></div>
</div>
<script>
constraints["00N3600000PnlIF"] = {
presence: {
allowEmpty: false,
message: "^Please select"
}
// },
// length: {
// maximum: 50,
// message: "^Must be under 50 characters"
// }
}
</script>
</div>
</div>
<div class="col-sm-12 col-md-6">
<div class="cmp cmp-form-field">
<div class="cmp-form-group">
<div>
<div class="input-container field-contain cylance-mod-form-textfield">
<input id="subject" maxlength="80" class="cylance-form-control" name="subject" type="text" placeholder="Subject">
</div>
</div>
<div class="messages"></div>
</div>
<script>
constraints.subject = {
presence: {
allowEmpty: false,
message: "^Please enter subject"
}
// },
// length: {
// maximum: 50,
// message: "^Must be under 50 characters"
// }
}
</script>
</div>
</div>
<div class="col-sm-12 col-md-6">
<div class="cmp cmp-form-field">
<div class="cmp-form-group">
<div>
<div class="input-container field-contain cylance-mod-form-textfield">
<textarea id="description" class="cylance-form-control" name="description" placeholder="Description"></textarea>
</div>
</div>
<div class="messages"></div>
</div>
<script>
constraints.description = {
presence: {
allowEmpty: false,
message: "^Please provide description"
}
// },
// length: {
// maximum: 50,
// message: "^Must be under 50 characters"
// }
}
</script>
</div>
</div>
<div class="col-sm-12 col-md-12">
<div class="cmp cmp-form-field">
<div class="cmp-form-group">
<div>
<div class="input-container field-contain ">
<div id="bb-g-recaptcha" class="g-recaptcha" data-sitekey="6Le7nPcSAAAAAEJtATqE36QC-S9Ge5JtRvFYBDUE" data-callback="capcha_filled" data-expired-callback="capcha_expired">
<div style="width: 304px; height: 78px;">
<div><iframe title="reCAPTCHA"
src="https://www.google.com/recaptcha/api2/anchor?ar=1&k=6Le7nPcSAAAAAEJtATqE36QC-S9Ge5JtRvFYBDUE&co=aHR0cHM6Ly93d3cuYmxhY2tiZXJyeS5jb206NDQz&hl=de&v=rPvs0Nyx3sANE-ZHUN-0nM85&size=normal&cb=9amyq17683eg"
width="304" height="78" role="presentation" name="a-ksbkls8c357v" frameborder="0" scrolling="no"
sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox"></iframe></div><textarea id="g-recaptcha-response" name="g-recaptcha-response"
class="g-recaptcha-response" style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
</div><iframe style="display: none;"></iframe>
</div>
<input type="hidden" id="bb-g-recaptcha-field" name="captcha">
</div>
</div>
<div class="messages"></div>
</div>
<script>
constraints.captcha = {
presence: {
allowEmpty: false,
message: "^Please check the captcha"
}
// },
// length: {
// maximum: 50,
// message: "^Must be under 50 characters"
// }
}
</script>
</div>
</div>
<div class="col-sm-12">
<div class="cmp cmp-button"><button type="SUBMIT" class="cmp-form-btn cta cta-primary margin-top-45 " id="subButton">Submit</button>
</div>
</div>
</div>
</div>
</form>Text Content
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CYLANCE SMART ANTIVIRUS SUPPORT
RELATED RESOURCES
GETTING STARTED
System Requirements for Cylance Smart AV
Quick Start Guide
User Manual
FAQ
FAQ - Will Cylance Smart Antivirus be able to run in parallel with another AV
that may already be installed?
FAQ - Is it scanning files slowly? I only see a handful scanned.
FAQ - Do I still need a Firewall/Web Site Blocker/SPAM Filter?
FAQ - What type and how many files are scanned?
FAQ - File Analysis
FAQ - Creating a Support Ticket
FAQ - What happens when a file is quarantined by Cylance Smart Antivirus?
FAQ - Why is an Abnormal File not Auto-Quarantined when Auto-Protect is enabled?
FAQ - Is Cylance Smart Antivirus compatible with Windows Defender?
FAQ - Which web browsers are supported by the Dashboard?
FAQ - Operating Systems supported by Cylance Smart Antivirus
FAQ - What is the difference between Abnormal and Suspicious files?
FAQ - Do I need to update my software?
FAQ - What are Threat Classifications?
HOW-TO
How to - Re-register Your Device With Installation Token
How to - Check Smart AV Agent Version
How to - Check if Smart AV is running
How to - Install Cylance Smart Antivirus
How to - Delete Quarantined Files
How to - Get the SHA256 of a File
How to - Support Collection Tool – CSAV
How to - Register Cylance Smart Antivirus with Windows Security Center
How to - Mac Start / Stop the Cylance Smart Antivirus Service
How to - Upgrade My Subscription for More Devices
How to - Remove a Device From My Account
How to - Move My Cylance Smart Antivirus License to a New Computer
How to - Turn Off Auto Renewal
How to - Safelist a File
How to - Become a Cylance Smart Antivirus Customer
How to - Check My macOS Version
How to - Cylance Agent - Advanced UI Mode
How to - Submit a Post to the Community
How to - Uninstall Cylance Smart Antivirus
COMMON ISSUES
Common Issues - Unable to download Cylance Smart Antivirus on iPad device
Common Issues - Installation Fails On System with Dell ESSE
Common Issues - Security Feature on High Sierra Version 10.13.2 and Higher
Common Issues - Duplicate Device On Windows 10 After Update
Common Issues - Mac OSX Device Names Characters
Common Issues - I can't login. What do I do?
CRITICAL ISSUE ADVISORIES
Cylance Smart Antivirus support for the macOS 11.0 (Big Sur) operating system
upgrade
CYLANCE SMART ANTIVIRUS
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