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Text Content

 * My Account
   Pay My Bill
   Start/Stop Service
   Bill Assistance
   Rebates & Loans
   
   Understanding My Bill
   Rate Information
   Bill & Account FAQ
   
   Holiday Farm Fire Resources & Support
   Smart Meters
   Beware of Scams
   
 * Outages & Safety
   Power Outages
   Water Outages
   After Hours Emergency
   
   Wildfire Safety and Prevention
   Emergency Preparedness
   Trees and Power Lines
   
   Electrical Safety
   Drinking Water Safety
   Call Before You Dig
   
 * Rebates & Savings
   Residential Incentives
   Business Incentives
   Renter & Landlord Programs
   McKenzie Valley Landowner Programs
   
   Save Water
   Save Energy
   Electric Mobility Programs
   Contractor Resources
   
 * Environment & Climate
   Green Options
   * Greenpower
   * Ride/Drive Electric
   * Invest in Renewable Energy
   * Carbon Forestry
   * Carbon Offsets
   
   Our Commitment
   Energy
   McKenzie Watershed Protection
   Climate Guidebook
   
 * Major Projects
   Emergency Water Stations
   Water Storage Projects
   Fire Recovery & Watershed Restoration
   Willamette Treatment Plant
   
   Integrated Resource Planning
   Decommissioning Leaburg
   Hilyard St Pipeline
   Electric Reliability Projects
   
   Carmen Smith Relicensing
   Smart Meters
   
 * Your Public Utility
   Your Elected Commissioners
   Public Board Meetings
   Your Drinking Water
   Where Your Power Comes From
   
   Event Calendar
   Publications & Reports
   EWEB News
   Community Involvement
   
   Join our Email List
   Working with EWEB
   Parks & Recreation
   Career Opportunities
   
 * Contact Us
   
   Electric Outage: 1-844-484-2300
   Water Emergency: 541-685-7595
   EWEB Main: 541-685-7000
 * Log in/Pay

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Search EWEB
 * Search
   
 * Contact
 * Log in/Pay
 * Select Language
   
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 * My Account
   Pay My Bill
   Start/Stop Service
   Bill Assistance
   Rebates & Loans
   
   Understanding My Bill
   Rate Information
   Bill & Account FAQ
   
   Holiday Farm Fire Resources & Support
   Smart Meters
   Beware of Scams
   
 * Outages & Safety
   Power Outages
   Water Outages
   After Hours Emergency
   
   Wildfire Safety and Prevention
   Emergency Preparedness
   Trees and Power Lines
   
   Electrical Safety
   Drinking Water Safety
   Call Before You Dig
   
 * Rebates & Savings
   Residential Incentives
   Business Incentives
   Renter & Landlord Programs
   McKenzie Valley Landowner Programs
   
   Save Water
   Save Energy
   Electric Mobility Programs
   Contractor Resources
   
 * Environment & Climate
   Green Options
   * Greenpower
   * Ride/Drive Electric
   * Invest in Renewable Energy
   * Carbon Forestry
   * Carbon Offsets
   
   Our Commitment
   Energy
   McKenzie Watershed Protection
   Climate Guidebook
   
 * Major Projects
   Emergency Water Stations
   Water Storage Projects
   Fire Recovery & Watershed Restoration
   Willamette Treatment Plant
   
   Integrated Resource Planning
   Decommissioning Leaburg
   Hilyard St Pipeline
   Electric Reliability Projects
   
   Carmen Smith Relicensing
   Smart Meters
   
 * Your Public Utility
   Your Elected Commissioners
   Public Board Meetings
   Your Drinking Water
   Where Your Power Comes From
   
   Event Calendar
   Publications & Reports
   EWEB News
   Community Involvement
   
   Join our Email List
   Working with EWEB
   Parks & Recreation
   Career Opportunities
   
 * Contact Us
   
   Electric Outage: 1-844-484-2300
   Water Emergency: 541-685-7595
   EWEB Main: 541-685-7000
 * Log in/Pay


 * ASSISTANCE PROGRAMS
   
   You may qualify for bill assistance, a free home energy audit, expanded
   rebates or loans for efficiency upgrades and other programs.
   
   


 * ASSISTANCE PROGRAMS
   
   You may qualify for bill assistance, a free home energy audit, expanded
   rebates or loans for efficiency upgrades and other programs.
   
   


 * ASSISTANCE PROGRAMS
   
   You may qualify for bill assistance, a free home energy audit, expanded
   rebates or loans for efficiency upgrades and other programs.
   
   

 * Previous
 * Next


INCOME-BASED ASSISTANCE

 * Home
 * My Account
 * Income-Based Assistance

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WE LOOK FORWARD TO SERVING YOU

Questions about your bill or payment? Call us at 541-685-7000 from 8:30 a.m. to
5 p.m. Monday - Friday, or send us an email.

As a provider of vital products and services, maintaining service continuity is
a top priority for EWEB, as is the utility's stewardship of customer resources.
We understand the challenges customers are facing, and we want to work with each
individual to find solutions. 

Any customers struggling to pay their bills should call EWEB at 541-685-7000
from 8:30 a.m. to 5 p.m. Monday - Friday.





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CUSTOMER CARE PROGRAM

Income-eligible customers can apply for bill assistance once per calendar year.
Those who qualify will receive a $280 bill credit. 

Social security numbers are not required on the application, as legal status is
not an eligibility criterion.

Applications for Customer Care open on the first business day of each month and
funds are available on a first-come, first-served basis until fully committed
for the month.

If you are interested in donating to the Customer Care Program, learn more here.

Learn more about qualifying documentation and how to apply.

Apply online

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INCOME-BASED EFFICIENCY REBATES AND LOANS

The best way to reduce your overall utility bill is to use less energy and
water. Efficient appliances and weatherization upgrades can help. We make it
easier for you to invest in efficiency products through our rebate and loan
programs. Income-qualifying customers may be eligible for expanded rebates or
loans to upgrade heating systems, insulation, windows and more.

Qualifications:

 * Qualification is based on your household income and the size of your
   household. View the income guidelines to see if you qualify for these
   programs. Total household income includes gross income for all adults over
   the age of 18, including roommates. 
 * Documented qualifying income level for the previous month is required. 
 * For owner-occupied homes, only the qualifying account holder's primary
   residence may qualify. For rentals, the tenant must be income qualified and
   be the current EWEB account holder. 
 * Maximum aggregated income-based rebates are $10,000 per customer (recipient)
   and $10,000 per premises (residence) over a 10-year period. Each individual
   product may have a limit as well. 
 * Applications may be denied for closed accounts, abusive behavior toward EWEB,
   tampering with any EWEB property, or any evidence of fraud. 

Please note that income-based efficiency rebates and loans are for homes with
existing electric heating and water heating. 




Product Rebate Zero Interest Loan Ductless Heat Pump Owner Occupied: $4,500
Rental:$1,000 Up to $6,000, plus $2,000 per additional head installed (maximum 5
total heads) Ducted Heat Pump

Owner Occupied: $6,000
Rental: $1,000

Up to $15,000 Duct Sealing $500 NA Insulation 100 percent of eligible program
costs NA Windows Owner Occupied: $20/sq ft of glass
Rental: $10/sq ft of glass Up to $4,000 Heat Pump Water Heater Owner Occupied:
$1,700
Rental: $1,000 Up to $2,500 Water Leak Repair Assistance 100 percent of eligible
costs

NA

To learn about eligibility and other program requirements, follow links above to
individual product pages, or contact us at ems.answers@eweb.org or 
541-685-7088.





--------------------------------------------------------------------------------

COMMUNITY PARTNER CARE PROGRAM

Electricity is an essential service that enables local organizations to provide
safe housing for those experiencing homelessness or extended outages. In
addition to existing housing disparities, climate change is impacting our
community beyond severe cold weather events. Extended fire seasons, hotter days
and air quality events impact the unhoused community disproportionally and will
demand a larger community support system that targets resources outside of
Warming Centers. 

This is an opportunity for EWEB to proactively assist organizations that are on
the front lines of providing services during a crisis or year round. Beginning
January 2023 eligible organizations can apply for EWEB bill credits to cover 10%
of annual utility charges with a grant cap based on duration of operations. 

Qualifications

 * Organizations must have 501(c)(3) status and be able to provide proof upon
   request.
 * The facility's primary focus must be providing assistance to the unhoused
   population.
 * The facility must have at least one year of consumption.
 * Part-time facilities are defined as those who operate as a crisis or
   emergency housing shelter for less than 120 days per calendar year.
 * Full-time facilities are defined as those who operate a crisis or emergency
   housing shelter more than 120 days per calendar year.



Utility Bill Assistance

Assistance will be in the form of a bill credit, issued no more than one time
per account per calendar year. Awards will be determined by 10% of the previous
year's total utility charges, with caps based on duration of operations.

Type of Facility Grant Cap Bill Credit Amount for First Facility Part Time (<120
days) ≤$500 Full TIme (>120 days) ≤$1000 Bill Credit Amount for Additional
Facilities Part Time (<120 days) ≤$250 Full TIme (>120 days) ≤$500

Apply Online

New Shelter Looking to Start Service

Non-profits who are looking to establish service for a new shelter may be
eligible for expedited electric service connection and/or subsidized connection
fees. To qualify, the shelter must be for the purpose of providing services to
the unhoused community.

For more information , please contact EWEB’s Distribution Engineering team at
541-685-7521 or email distributionengineering@eweb.org. This offer will expire
12/31/2026.



--------------------------------------------------------------------------------

LOW INCOME HOME ENERGY ASSISTANCE PROGRAM (LIHEAP)

In addition to EWEB's Customer Care Program, you may also qualify for the
federal LIHEAP program. LIHEAP provides financial assistance to limited income
households for home heating and energy bills, and payments can be applied to
electricity, gas, wood, pellets and propane.  The LIHEAP program year begins the
first working day of November. Funds are distributed on a monthly cycle until
depleted. 

To learn more about LIHEAP, visit the Lane County website.

Need help understanding how to read your bill once LIHEAP funds are applied?
Check out the following handouts.

 * Your EWEB Bill & LIHEAP Funds
 * Your EWEB Budget Bill & LIHEAP Funds



--------------------------------------------------------------------------------

DEPOSIT GUARANTOR PROGRAM

There are times when a deposit may be required prior to starting service or
other situations. If you need help paying a deposit, and meet the criteria for
our income-based assistance programs, please contact our customer service
department at 541-685-7000 option 3. A representative will help determine if
assistance is available.



--------------------------------------------------------------------------------


 * JOIN OUR EMAIL LIST
   
   Get the news and updates that matter to you.
   
   Sign up
   


 * JOIN OUR EMAIL LIST
   
   Get the news and updates that matter to you.
   
   Sign up
   


 * JOIN OUR EMAIL LIST
   
   Get the news and updates that matter to you.
   
   Sign up
   

 * Previous
 * Next

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READING YOUR BILL
UNDERSTANDING MY BILL

Understanding my Bill

Understanding how to read your bill is a good way to manage your electric and
water usage.


BUDGET BILLING
LEARN MORE

Learn more

Our Budget Billing program helps you balance the seasonal highs and lows to make
your payments predictable each month. 


REBATES, LOANS AND TIPS
LEARN MORE

Learn more

We offer rebates, loans and tips to help you reduce your energy and water use in
and around your home. 


DONATE TO ENERGY SHARE
LEARN MORE

Learn more

Consider making a donation to Energy Share, a program helping thousands of
families with their electric bills.


EUGENE WATER & ELECTRIC BOARD

 * 
 * 
 * 

CONTACT US


Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday

 * ABOUT MY BILL
   
   * Log in/Register
   * Payment Options
   * Help Paying My Bill

 * SERVICE REQUESTS
   
   * Start or Stop Service
   * Tree Trimming
   * Construction Services

 * EWEB LINKS
   
   * Career Opportunities
   * Board of Commissioners
   * Newsroom
   * Join Our Email List
   * Bids & Contracts
   * Working with EWEB

--------------------------------------------------------------------------------

 * 
 * 
 * 

 * Accessibility
 * Privacy Policy
 * Terms of Use

 * Accessibility
 * Privacy Policy
 * Terms of Use


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