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4 forms found in the DOM

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Text Content

We apologize for the inconvenience that our ongoing issue has caused.  Our teams
are actively working on an issue related to business login and debit card.  For
immediate assistance, please reach out to our team anytime at (800)513-7678.

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home / fraud prevention


FRAUD PREVENTION

At Frost, keeping your information secure is our top priority. That means we’re
always finding new ways to not only protect you and your assets, but to also
empower you to protect yourself. To learn more about how we help you and your
business stay safe, read below.

IF YOU SUSPECT FRAUD

--------------------------------------------------------------------------------

Call us at (800) 513-7678 or visit your nearest Frost financial center.


STAY INFORMED OF THE CURRENT FRAUD TRENDS

Personal Loan Scams

Loan applicants are falling for fraudulent websites that look like legitimate
lenders. Beware of any loan applications that ask you to pay a fee upfront or to
enter your bank account information. 

Business Email Compromise

There continues to be an increase in email fraud where a scammer sends an email
to your business from what appears to be a known source. When you receive a
transaction request via email, verbally validate the request with the sender
before moving forward with the transaction.

Cybercriminals and Your Personal Information

Identity theft is on the rise as merchants you do business with fall victim to
data compromises. As a result, scammers can gain access to your personal
identification information, such as your Social Security number, date of birth,
debit card or account number. See ways you can keep your personal information
safe below.

Personal Loan Scams

Loan applicants are falling for fraudulent websites that look like legitimate
lenders. Beware of any loan applications that ask you to pay a fee upfront or to
enter your bank account information. 

Business Email Compromise

There continues to be an increase in email fraud where a scammer sends an email
to your business from what appears to be a known source. When you receive a
transaction request via email, verbally validate the request with the sender
before moving forward with the transaction.

Cybercriminals and Your Personal Information

Identity theft is on the rise as merchants you do business with fall victim to
data compromises. As a result, scammers can gain access to your personal
identification information, such as your Social Security number, date of birth,
debit card or account number. See ways you can keep your personal information
safe below.


What to Do If You Suspect Fraud How to Protect Yourself and Your Business How
Frost Protects You


YOU NOTICED A SUSPICIOUS TRANSACTION ON YOUR ACCOUNT.

 * Call us immediately at (800) 513-7678 or visit your nearest Frost financial
   center.
 * Freeze an impacted debit card through the Frost App or Frost Online Banking.


YOU RECEIVED A SUSPICIOUS PHONE CALL, TEXT OR EMAIL.

 * If you have received a call that you are unsure of, hang up and call the
   provider back at their publicly listed phone number.
 * Know that most providers you do business with, including Frost, will never
   reach out to you to ask for your account access credentials such as banking
   account information, passwords, username, security questions, debit card
   number, six-digit PIN, passcode delivered via text or your Social Security
   number. Do not share this information with anyone.
 * Look for typos and grammatical errors in a text or email, and do not click on
   any links included in the message.
 * If you inadvertently gave out your personal information, contact us
   immediately at (800) 513-7678.
 * If you receive an email claiming to be from Frost that looks suspicious,
   please forward it to webhelp@frostbank.com or give us a call at (877)
   714-4932.


YOUR COMPUTER WAS COMPROMISED.

Take these steps immediately:

 * Discontinue use of the affected device for banking transactions or processes
   that require credentials.
 * Backup the data on your compromised device to an external drive or the cloud.
 * Use a respected antivirus vendor program to clean your computer system for
   malware or trojans.
 * Consider having an IT professional scan for and confirm that malware is
   removed.
 * Review your sent folder for emails forwarded to unknown email addresses.
 * After the computer has been cleaned of malware or trojans:
   * Change your impacted credentials and passwords.
   * Create a plan to change passwords regularly.
   * Refrain from clicking links in spam emails—even those sent by someone you
     know. Emails with typos and grammatical errors are a red flag.
   * Ensure that you are using the most recent version of an antivirus software.


YOUR CARD WAS LOST OR STOLEN.

 * If your debit card was lost or stolen, call us at (800) 513-7678.
 * You can temporarily freeze your debit card within the Frost App by going to
   the “Cards” tab or in Frost Online Banking under the “Account Services” tab.
 * If you are signed up to use Frost Online Banking, you can report your card
   lost or stolen by visiting frostbank.com, logging in to Frost Online Banking,
   clicking “Account Services” and selecting “Report a lost or stolen card”
   under “Card Management.”


YOUR IDENTITY WAS STOLEN.

You may be a victim of identity theft if you:

 * Receive credit cards you did not apply for.
 * Receive bills or collection letters from companies you have never heard of,
   or for accounts you do not recognize.
 * Receive rejection letters for loans you did not apply for.
 * Get calls from debt collectors or businesses about merchandise or services
   you did not purchase.

If you are the victim of identity theft, we strongly encourage you to take these
steps:

 * Report identity theft to Frost by calling us at (800) 513-7678, or by
   visiting your nearest Frost financial center.
 * Contact the three major credit bureaus to place a fraud alert on your credit
   report:
   * Equifax- (800) 685-1111
   * Experian- (888) 397-3742
   * Trans Union- (800) 888-4213
 * Contact creditors for any accounts that have been affected and close them
   immediately.
 * File an Identity Theft Report with the FTC at identitytheft.gov or call (877)
   438-4338.


BEWARE OF FRAUD TRENDS ON THE RISE.

 * Zelle® Refund Imposters - Frost will never reach out to you asking you to
   send money to refund yourself for a fraudulent transaction. Even if it
   appears the call is coming from Frost, if it doesn’t make sense, hang up and
   call us 24/7 at 1-800-513-7678.
 * Business Email Compromise - There continues to be an increase in email fraud
   where a scammer sends an email to your business from what appears to be a
   known source. When you receive a transaction request via email, verbally
   validate the request with the sender before sending it.
 * Cybercriminals and Your Personal Information - Identity theft is on the rise
   as merchants you do business with fall victim to data compromises. As a
   result, scammers can gain access to your personal identification information,
   such as your Social Security number, date of birth, debit card or account
   number. See ways you can keep your personal information safe below.


WAYS TO KEEP YOUR INFORMATION SAFE.

 * Be aware of scams that request personal information through calls, direct
   mail, emails or texts.
 * Do not click on links or call phone numbers provided in a suspicious text or
   email. Instead, contact organizations directly at the number listed on its
   website.
 * Use caution with caller ID. Scammers can make calls look like they are coming
   from Frost.
 * Know that most providers you do business with, including Frost, will never
   reach out to you to ask for your account access credentials such as, such as
   banking account information, passwords, username, security questions, debit
   card number, six-digit PIN, passcode delivered via text or your Social
   Security number. Do not share this information with anyone.
 * If organizations request your social security number, ask questions before
   giving it out such as why they need it and how they will protect it. Some
   organizations may not really need it.
 * Do not click links in spam emails--- even those sent by someone you know.
   Emails with typos and grammatical errors are a red flag.
 * Never store personal or financial information, including passwords, on your
   device or on paper.
 * Do not use the same login ID and password across multiple systems.
 * Secure documents that have personal information. Don’t carry your Social
   Security card with you. If you get statements mailed to your home, bring in
   your mail as soon as you can.


MONITOR YOUR ACCOUNTS.

 * Carefully and regularly check your statements and reconcile your accounts
   daily for unexpected activity.
 * Contact us immediately if you notice any unusual activity on your account.
 * Periodically check your credit report at annualcreditreport.com to make sure
   all of your personal information is accurate.
 * Sign up for customizable Debit Card Alerts, so you can quickly detect and
   help stop fraudulent use of your Frost Debit Card.
   * Frost may occasionally send you a fraud text and/or email alert asking you
     to confirm whether you recognize a particular debit card transaction. It's
     important that you respond to these fraud alerts.


TAKE ADVANTAGE OF FROST TOOLS THAT CAN HELP YOU STAY SAFE.

 * Sign up for Frost Debit Card Alerts for protection against unauthorized
   transactions.
 * Use the Frost App to monitor the transactions on your accounts.
 * Enable Biometric Login to easily use your fingerprint or facial recognition
   to login for even more secure mobile banking.
 * Sign up for Online Statement Delivery to stop receiving paper statements by
   mail to help limit potential for theft.
 * Sign up for account email alerts to monitor account activity.


PROTECT YOUR FROST DEBIT CARD.

 * Keep your PIN a secret. Do not write your PIN on your card, its carrier or
   other papers in your wallet.
 * Frost will never call, text or email you to ask for your PIN. Do not share
   your PIN with anyone.
 * Freeze a lost debit card and unfreeze when you find it.
 * Place travel notices on your debit card when traveling out of the U.S.
 * Only shop online at trusted websites.
 * Remember, chip and contactless transactions are the most secure ways to use
   your debit card.


KEEP YOUR DEVICES SECURE.

 * Keep your device’s operating system, software and apps up to date.
 * Set up a password for your device and lock it when not in use.
 * Use strong passwords when accessing online accounts. Use multi-factor
   authentication if possible.
 * Fully log out of online banking when you have completed transactions.
 * Keep your software up to date. Software developers send out updates to
   enhance protection from cybercriminals.
 * Ensure that you are using the most recent version of antivirus software.
 * Do not log in to online banking using Wi-Fi hotspots; these connections
   typically do not have adequate security to keep your information safe.
 * Secure your router by changing the name and password from the default
   setting. For more information, contact your internet service provider.
 * Do not install or run any app or program on your device unless it is from a
   trusted source.
 * If you use the Frost App and lose your device, you can disable the app in
   Frost Online Banking.


PROTECT YOURSELF FROM COMMON SCAMS.

 * Never give out your online banking credentials to a third party who wants to
   make a deposit into your account, for an online loan or for any other reason.
 * Be cautious of communications from unsolicited sources including by phone,
   text, email or though social media.
 * Stay alert of “spoofed phone calls.” Fraudsters are “spoofing” or falsifying
   their phone number to display as a reputable company to consumers with the
   goal of getting them to give out account access credentials, sending money to
   fake organizations or infecting their mobile or desktop devices with a virus.
 * Federal government agencies, including the IRS, will never text or call you
   to ask for money.


HOW TO PROTECT YOUR BUSINESS’S FINANCES


PROTECT AGAINST CHECK AND ELECTRONIC FRAUD.

 * Verify checks and return fraudulent checks before they post to your account
   with Positive Pay with Payee Review
 * Protect accounts from unauthorized ACH transactions with ACH Fraud Prevention
   Services


SECURE YOUR SIDE OF THE TRANSACTION.

 * Use a dedicated computer for online banking that's not used for any other
   purpose.
 * Update antivirus software and operating systems on all devices.
 * Don’t log in to online banking using public Wi-Fi hotspots.
 * Always log out of online banking when you have completed your transactions.


STAY ALERT FOR SUSPICIOUS ACTIVITY.

 * Monitor accounts frequently and reconcile them daily, if possible.
 * If you suspect fraud, contact your banker immediately or call us 24/7 at
   (800) 513-7678.


UNDERSTAND THE POTENTIAL FOR FRAUD.

 * Do not use the same login ID and password across multiple systems.
 * Do not store or save login IDs and passwords on your browser, on a computer
   or on paper.
 * Do not share account information, login credentials, passwords or other
   sensitive data with anyone requesting it by phone or email. Frost will never
   call or email you or your employees to request this information.
 * Do not open suspicious email attachments that you have not requested or click
   on any links in emails you receive from unknown sources.
 * Do not visit websites you think may be suspicious.


TAKE ADVANTAGE OF FROST'S SECURITY TOOLS FOR YOUR BUSINESS.

 * Sign up for Positive Pay with Payee Review and ACH Fraud Prevention.
 * Sign up for Debit Card Alerts to help protect against unauthorized
   transactions.
 * Monitor transactions with Frost Connect, Frost Online Banking and the Frost
   App.
 * Use Frost Connect's two-factor authentication process for an added layer of
   security. Two-factor authentication requires users to submit a unique code
   from a physical token at each login.


WATCH FOR SIGNS YOUR SYSTEM MAY BE COMPROMISED.

 * Inability to log in to online banking
 * Unusual timing of transactions
 * Changes in web pages or appearance of graphics, text or icons
 * Unusual pop-up messages, such as “try back later”
 * Dramatic loss of computer speed, or unexpected restarting of computer
 * Unexpected request for a one-time password or token during an online session

FOR MORE WAYS TO SAFEGUARD YOUR BUSINESS, DOWNLOAD OUR SECURITY CHECKLIST.

Security Tools

 * Debit Card Alerts - You’re automatically enrolled to receive fraud alerts, so
   we may notify you by an email, text or a phone call if we notice any
   suspicious activity. You can also sign up for customizable alerts, as an
   additional layer of security, that are sent straight to your phone. See how
   Debit Card Alerts work.
 * Freeze Your Card - If your debit card is lost or stolen, you can freeze it
   from our app or online banking to help prevent unauthorized purchases. And,
   if you find it, you can unfreeze it
 * Business Tools – Protect your business accounts with Positive Pay with Payee
   Review and ACH Fraud Prevention Services
 * Frost Connect - Use Frost Connect’s two-factor authentication process for an
   added layer of security. Two-factor authentication requires users to submit a
   unique code from a physical token at each login.

Information Security Program

 * Frost’s Information Security Program uses a variety of safeguards to protect
   the confidentiality, integrity and availability of information. The system
   uses a formal set of industry standards to protect data, and the Frost
   Information Security program’s Information Security Standards are reviewed,
   updated and re-approved annually.
 * Frost has an Enterprise Information Security (EIS) department, which has
   day-to-day responsibility for the Information Security Program. The EIS
   department consists of security professionals who work with Frost’s
   Information Technology, Internal Audit, and Line-of-Business departments to
   implement the program
 * Frost routinely works with contracted security professionals to test our
   network infrastructure. These professionals will continue to apply
   specialized information security skills and other resources as necessary.


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