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IMAGICLE UCX SUITE

Your communications faster, smarter, easier.
Discover UCX Cloud Suite

Discover UCX Cloud Suite

ATTENDANT CONSOLE

Manage your calls quickly and professionally: transfer, park, notify calls on
hold and check your colleagues' status.

Learn More

ADVANCED QUEUEING

Improve incoming call management, optimize resources, reduce customer waiting
time and welcome your customers at best.

Learn More

AUTO ATTENDANT

Design your answer menu and define behaviours and settings. Managing automatic
call answering has never been easier.

Learn More

CONVERSATIONAL AI

Automate conversations through natural interactions and integrate chat and voice
channels with virtual and human agents.

Learn More

MANAGER ASSISTANT

Allows companies and teams to manage their call flows and reachability simply
and intuitively.

Learn More

CALL RECORDING

Record 100% of calls, start/stop, skip sensitive information, get detailed
reports and comply with data regulations.

Learn More

SCREEN RECORDING

On top of voice, it adds screen recording functionalities to Call Recording to
get the complete picture of customer interactions.

Learn More

VOICE ANALYTICS

AI-powered add-on of Imagicle Call Recording to get transcripts and sentiment
analysis of your conversations.

Learn More

CONTACT MANAGER

Synchronize your contacts among multiple directories. Enable click to call and
welcome your customers by name with the Caller ID.

Learn More

CALL ANALYTICS

Monitor and analyze your calls, allocate costs, check resources’ adoption, run
reports and make data-driven decisions.

Learn More

DIGITAL FAX

Virtualize fax management: send faxes from email, web, and mobile. Save on
materials and maintenance and help the planet.

Learn More

HOTEL SERVICES

Make a difference in your hotel's customer experience: wake-up calls, voicemail,
call billing, room status, and much more.

Learn more

ATTENDANT CONSOLE

ADVANCED QUEUEING

AUTO ATTENDANT

CONVERSATIONAL AI

MANAGER ASSISTANT

CALL RECORDING

SCREEN RECORDING

VOICE ANALYTICS

CONTACT MANAGER

CALL ANALYTICS

DIGITAL FAX

HOTEL SERVICES


EASILY INTEGRATE WITH THE THINGS YOU ALREADY USE AND LOVE.

Use pre-built integrations or build your own custom integrations using our
secure developer API.

Learn More


FOR ENTERPRISES

All the must-have apps for your UC platforms: one suite, one server, one
support, one experience. Always up-to-date and suitable for every company,
On-Prem or Cloud.
Cloud On-Prem


FOR SERVICE PROVIDERS

Complete your UCaaS offer with all the services your customers need. You can
have the Imagicle UCX Suite running on the Imagicle Cloud or hosted in your DCs.
Cloud Hosted


WHAT'S UP?

 * Products Blog
   Ensuring Compliance and Exceeding Customer Expectations with Call Recording
   Improve customer service, enhance agent training, and maintain compliance
   across various sectors.
 * Products Blog
   How to empower customer service with Imagicle. 
   Learn how to empower agents and overall customer service with AI-powered
   technology and unified call management.
 * Products Blog
   Leveraging Call Analytics for Business Growth
   Explore the potential of Imagicle Call Analytics to boost your business
   efficiency, cost reduction, and regulatory compliance.
 * Products Blog
   Digitizing the Traditional with Imagicle Digital Fax
   Transform your business communication, reduce costs, and contribute to a more
   sustainable work environment.

Products Blog
Ensuring Compliance and Exceeding Customer Expectations with Call Recording
Improve customer service, enhance agent training, and maintain compliance across
various sectors.



Products Blog
How to empower customer service with Imagicle. 
Learn how to empower agents and overall customer service with AI-powered
technology and unified call management.



Products Blog
Leveraging Call Analytics for Business Growth
Explore the potential of Imagicle Call Analytics to boost your business
efficiency, cost reduction, and regulatory compliance.



Products Blog
Digitizing the Traditional with Imagicle Digital Fax
Transform your business communication, reduce costs, and contribute to a more
sustainable work environment.

We are Imagicle
Founded in 2010 and part of the Zucchetti Group, Imagicle is headquartered in
Italy and has wholly-owned subsidiaries in Dubai, Miami, Riyadh, and France. The
company designs and develops applications to help companies streamline
communications througha full set of Cloud or Cloud-connected UC apps into one
suite, empowered with AI and Conversational experiences. Our goal is to build an
outstanding experience around the customer’s needs, from products to dedicated
services, with a team of more than 100 happy people, a support service rated
9.8, and an advanced services team ready to assist customers in the most complex
environments.
Always with a smile.
Discover Imagicle

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HAPPY CUSTOMERS


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 * Contact Manager
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Resources
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