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FREE Shipping & 60-Day Money Back Satisfaction Guaranteed!
Limited Time Deal: Save $80 on the Oral-B Genius X Limited Electric Toothbrush.
FREE Shipping & 60-Day Money Back Satisfaction Guaranteed!
Limited Time Deal: Save $80 on the Oral-B Genius X Limited Electric Toothbrush.
FREE Shipping & 60-Day Money Back Satisfaction Guaranteed!
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Choose a help topic:
Subscriptions & Orders
* Subscriptions & Orders
* Product Advice & Troubleshooting
* Money-back Guarantee & Promotions
* Oral-B App Support
Subscriptions & Orders
Check Your Order Status
About Oral-B
--------------------------------------------------------------------------------
* How does Oral-B subscription work and its benefits?
The Oral-B Subscription program offers the convenience of automatically
delivering products you select right to your door on a schedule you set. The
Oral-B Store may also offer discounts and other promotions such as free
shipping on items available as a subscription.
Was this answer helpful?
* Want to know about Promotions?
- Visit our Deals section on the website frequently to see all the great
offers we have for you!
- You can apply a promotion code during the checkout process. There will be
an "ADD COUPON" option under your item details.
*Please be aware, only one promotion code is allowed per order.
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* Benefits from creating an account
* You can log in at anytime to view previous order history
* The use of certain services on the Site requires the user to have
established a user account (an "Account"). There is no charge to establish
or maintain an Account, and an Account is required to make a purchase from
the Site. In order to establish an account, you must:
* Provide us with your name, a valid e-mail address, and other information
as we may require it from time to time
* Create a password
* In accordance with our Oral-B Store Policies, to make a purchase online,
you must be a legal resident of the 50 states of the United States of
America or the District of Columbia and be at least 18 years of age.
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* Can I check out as a Guest?
You can place one-time orders and check out as a guest.
You can still track your most recent order by clicking here
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Order Questions
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* How do I cancel or change my order?
We're very sorry, but once an order is placed, we are unable to modify/cancel
it. We do our best to make sure our customers get their orders as quickly as
possible, and orders begin processing as soon as they're submitted. We want
to help you get the right items, so please scroll down the page and contact
our Customer Service Team.
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* How do I return my order?
We want to ensure your complete satisfaction so we will happily accept
returns in accordance with the following Return Policy:
For Defective, damaged or incorrect items:
* If you received a damaged or defective item from us, or the wrong item was
shipped to you, you will receive a replacement or full refund for the
item, as described in our Refund Procedures.
* Scroll down the page and contact us at 800-566-7252 to speak to a Customer
Service Representative to initiate your return. You must have purchased
the item from us at http://www.oralb.com/ or http://oralbclic.com within
60 days of the date upon which we provided the item to the carrier for
shipment to you.
Refunds Procedures
If you are entitled to a refund in connection with a return, the following
conditions will apply:
* A refund will only be issued when a replacement is not available for
damaged or defective item
* Your refund will be in the form of payment used for the purchase.
* The amount refunded will be the purchase price paid by you for the
returned item (which reflects the amount of any discounts, promotions or
coupons that you received), including sales tax charged with respect to
the item, as applicable.
* Please allow time for the credit card issuer to credit your account. Your
credit card company determines when the credit will be reflected in your
statement. It may take one full billing cycle for the credit to appear on
your account.
* Contact us at 800-566-7252 to speak to a Customer Service Representative
to inquire about the status of your refund
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* Where is my order?
Check out your Order History to view the shipping status. Once your order
ships, you'll receive an email that includes tracking information. Orders are
typically delivered within 7-10 business days with standard shipping. Actual
delivery time depends on shipping distance and may vary. Delivery to Alaska,
Hawaii, APO/FPO, and extended delivery areas might require a few additional
days.
If your order shows as delivered but you cannot locate it, please scroll down
the page and contact our Customer Service Team to report a missing shipment.
We will do our best to help you. For next steps and assistance, contact our
Customer Service Team.
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* I received the incorrect item(s).
We apologize for the inconvenience and will do our best to make it right.
Please scroll down the page and contact our Customer Service Team.
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* Items were missing from my order.
We apologize for the inconvenience and will do our best to make it right.
Please scroll down the page and contact our Customer Service Team.
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* I received damaged items.
We apologize for the inconvenience and will do our best to make it right.
Please scroll down the page and contact our Customer Service Team.
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* Can I see all my orders?
Yes - go to Order History. There you can see all your orders.
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Shipping & Returns
--------------------------------------------------------------------------------
* Where is my order?
Check out your Order History to view the shipping status. Once your order
ships, you'll receive an email that includes tracking information. Orders are
typically delivered within 7-10 business days with standard shipping. Actual
delivery time depends on shipping distance and may vary. Delivery to Alaska,
Hawaii, APO/FPO, and extended delivery areas might require a few additional
days.
If your order shows as delivered but you cannot locate it, please scroll down
the page and contact our Customer Service Team to report a missing shipment.
We will do our best to help you.
Was this answer helpful?
* Where do you ship?
Orders will only be shipped to addresses within the contiguous 48 states of
the United States of America or the District of Columbia.
Our preferred shipping carriers are UPS and USPS; however, we reserve the
right to use other shipping carriers.
Orders can be shipped to PO/APO/FPO/DPO addresses; however, Next Day and
Second Day services are not available to these addresses.
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* How do I change my shipping address?
Go to My Account and select Addresses. There you can update your shipping
address.
* How long does shipping take?
Orders are typically delivered within 7-10 business days with standard
shipping. Actual delivery time depends on shipping distance and may vary.
Delivery to Alaska, Hawaii, APO/FPO, and extended delivery areas might
require a few additional days. You can track your order using the tracking
number provided in the order confirmation email or by checking your Order
History.
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Subscriptions
--------------------------------------------------------------------------------
* How does Oral-B subscription work and its benefits?
The Oral-B Subscription program offers the convenience of automatically
delivering products you select right to your door on a schedule you set. The
Oral-B Store may also offer discounts and other promotions such as free
shipping on items available as a subscription.
Was this answer helpful?
* How do I pause or cancel my subscription?
Go to My Subscriptions. From there you can skip your next shipment, change
the date or cancel your subscription. If you need any help, contact our
Customer Service Team.
Was this answer helpful?
* How do I restart my subscription?
Go to My Subscriptions and click Reactivate Subscription.
Was this answer helpful?
* How do I edit or change the items on my subscription?
We would be happy to help you do this. Please scroll down this page and
contact our Customer Service Team.
Was this answer helpful?
* How do I change my subscription frequency?
Managing your subscription is easy! Go to My Subscriptions. From there you
can make changes to your subscription frequency and delivery date. If you
need any help, scroll down this page and contact our Customer Service Team.
Was this answer helpful?
* How do I change my shipping address?
Go to My Account and select Addresses. There you can update your shipping
address.
Was this answer helpful?
* When will my subscription ship?
To see when your next order will ship, go to My Account , then My
Subscriptions. There you'll see Upcoming Orders, which will show the date of
your next shipment.
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* Can I see all my orders?
Yes - go to My Account and then Order History. There you can see all your
orders.
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Payment & Account
--------------------------------------------------------------------------------
* Why was my order cancelled?
The issuer of your credit card may have blocked the payment. We would suggest
you contact your bank or financial institution to clear this up. Often it is
simply a matter of safeguards they have in place to protect your account from
unintended use. We hope you will return to Oral B after this has been
resolved to place your order. If you prefer, another option is to use a
different credit card..
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* What forms of payment are accepted?
We currently accept the following payment methods (U.S. billing addresses
only): Some payment options are not available for subscription. See Oral-B
Subscription Policies for more information.
VISA
MasterCard
Discover Card
American Express
PayPal
Apple Pay
Google Pay
Additionally, we also offer a payment plan option with our partner, Affirm.
Was this answer helpful?
* How do I update my payment information?
To update your payment information, go Payment Methods . Here you can edit or
delete your current payment method, or you can add a new payment method.
Was this answer helpful?
* How do I update my billing address?
To update your billing address, go to Billing Address. Locate the payment
method you wish to update the billing address for and click the + sign, then
click Edit.
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* How do I update my email or password?
To update your email or password, go your Profile.
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* How do I use a promo code?
You can apply a promotion code during the checkout process. Under the order
total, click apply code.
*Please be aware, only one promotion code is allowed per order.
Was this answer helpful?
Product Advice & Troubleshooting
About Oral-B
--------------------------------------------------------------------------------
* Why switch
o When you brush with an Oral-B electric toothbrush you do so much more for
your oral health than you can with a manual toothbrush. It cleans better
between teeth, removes 100% more plaque and helps you take better care of
your gums. All at the push of a button. Upgrade to an Oral-B electric
toothbrush and feel the difference.
o Research shows that electric toothbrushes - like an Oral-B
oscillating-rotating electric toothbrush - consistently reduce plaque and
gingivitis more effectively than a manual toothbrush in both the short and
long term.
o Oral-B's unique, dentist inspired round brush head surrounds each tooth
with end-rounded bristles for a gentle, superior clean.
Was this answer helpful?
* Oral-B vs Sonicare
o Oral-B's unique, dentist inspired round brush head surrounds each tooth
with end-rounded bristles for a gentle, superior clean.
o Oral-B Pro Series CrossAction is clinically proven to remove more plaque
vs. Phillips Sonicare DiamondClean.
o Oral-B is the first electric toothbrush brand to be accepted by the
American Dental Association for effectiveness and safety.
Was this answer helpful?
* History of Oral-B
o 1950: It all started with a dentist, who created the first Oral-B
toothbrush and its soft, end-rounded nylon bristles. Dr. Robert Hutson, a
California periodontist, designed and patented the first Oral-B toothbrush.
He also created the Oral-B brand name. "The first product was known as the
Oral-B 60," said Dr. Hutson, "because it had 60 tufts."
o 1984: Oral-B is acquired by The Gillette Company. Braun introduces the
first power toothbrush to combine vertical and horizontal movements, a
simulation of the dentist-recommended Bass brushing method. The D3 was
successful in highly developed European oral care markets like Denmark,
Finland, Holland, and Germany.
o 1991: The Oral-B Indicator® introduces the first-ever fading bristles with
patented technology: The bristles fade with use, thereby signaling the
consumer when to change his/her toothbrush. The company won a first-place
Edison Award for product innovation for the Indicator® toothbrush.
o 1998: This year sees the launch of three major new products, one in each
core business segment: manual toothbrushes, power toothbrushes, and dental
floss.
Was this answer helpful?
* Oral-B Recycling
* Packaging for Oral-B toothbrushes is recyclable in many areas. Please
check with your local municipality to ensure that you are following local
restrictions
* Certain Items are not recyclable in most areas these include but are not
limited to:
* Quick Release Tool (packaged with Adult Battery Powered Toothbrush Brush
Heads
* Brush heads
* Toothbrush handles
* Travel cases
* Batteries—some may be removed, see your instruction pamphlet for
detailed removal instructions. Opening the brush handle will destroy the
appliance and void any warranty
* Battery Power toothbrush
* The toothbrush contains batteries and/or recyclable electric waste. To
protect the environment, do not discard the brush with your normal
household waste. Please take it to the appropriate electronic waste
disposal facility. You can, however, remove the battery/batteries and
dispose of them separately. Check with the battery manufacturer, or with
your local recycling or waste collection agency, for information on how
to dispose of alkaline batteries.
* Electric/Rechargeable toothbrush and charger
* Brush: The toothbrush contains batteries and/or recyclable electric
waste. To protect the environment, do not discard the brush with your
normal household waste. Please take it to the appropriate electronic
waste disposal facility. You can, however, remove the rechargeable
battery at the end of the brush's useful life. Follow the guidelines in
the manual for removal, and then dispose of it according to local
environmental regulations. Important note: Opening the handle will
destroy the appliance and invalidate the warranty.
* Charger/cords: Chargers and cords are also considered electronic
waste. To protect the environment, do not discard them with your normal
household waste. Please take them to the appropriate electronic waste
disposal facility to be recycled.
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* Life Stages
* Infants
* Taking Care of Your Baby's Gums: To help prevent the buildup of plaque
bacteria that can lead to decay, pediatric dentists and pediatricians
highly recommend regularly cleaning of your newborn’s gums with a damp
washcloth following feedings. In addition, take measures to
prevent baby bottle tooth decay, a disease that occurs in 15 percent of
children and causes severe, swift decay of baby teeth. To help prevent
it, do not put your baby to bed with a bottle of formula or a sugary
drink, such as juice. The possibility of tooth decay is directly
related to the number of times that sweet things are in contact with
the teeth (formula contains some sugar).
* Brushing Your Baby's First Teeth: Around four months, a child usually
begins to teethe. When the first tooth comes in, it’s time to start
brushing and also set up a dentist
appointment. Cavities, gingivitis and tooth decay are common problems
associated with your child’s growing teeth. Brush their teeth for two
minutes, twice a day to help prevent decay and to help get your baby
used to the recommended brushing time.
* Do Babies Need Special Toothbrush and Toothpaste? Just as developing
children require special attention, so do their teeth. Use a toothbrush
with extra-soft bristles until your child turns two to three, when it’s
safe to switch to toothpaste with fluoride under your close
supervision. When it comes to your baby, if you want to start training
for using toothpaste in the future look for a cleanser that’s safe to
swallow, fluoride-free and doesn’t contain artificial colors or
preservatives. A fruity flavor and non-foaming formula help, too.
Was this answer helpful?
* Kids
* Getting children to brush their teeth can be difficult, often full of
tears, tantrums or flat-out refusal. However, there are many ways you
can make it a fun adventure and start them out with good oral hygiene
at a young age. Finding the best electric toothbrush for kids that is
simple and fun to use can go a long way in establishing good brushing
habits that last a lifetime.
* When Should a Child Start Using an Electric Toothbrush: If you’re
considering brushing your child's teeth with an electric toothbrush,
wait until your child is at least three years old. Do not use an
electric toothbrush with children younger than three years old. Before
that, a manual toothbrush like the Oral-B Manual Toothbrush Baby 0-2
Years featuring Winnie the Pooh should be used.
* Benefits of an Electric Toothbrush for Kids
* Ease of Use: Simply put, an electric toothbrush does most of the work
for you. Whether it’s the movement of the brush head or a built-in
timer for correct brushing time, an electric toothbrush makes brushing
easier.
* Plaque Removal: Electric toothbrushes tend to remove more plaque than a
manual toothbrush. They can also make it easier to reach tricky spots
like the back teeth. By removing more plaque from your child’s teeth,
you can help keep their developing smiles in good condition.
* Child’s Enthusiasm: Your child may be particularly excited about using
an electric toothbrush, either because of its novelty or because
they’ve seen you using one. This can make it easier to get them into a
routine of brushing twice a day.
* Specialized Bristles: Growing smiles often have tender gums, look for a
soft-bristled toothbrush just for kids. Oral-B Kids’ Vitality
toothbrushes feature unique cushioning, ExrtaSoft bristles for a
gentle, yet effective clean.
* How to Select the Right Electric Toothbrush for Your Kid: Oral-B makes
a whole line of kids' electric toothbrushes with special features
designed for children of 3+ years old. While they have similar brush
movements and timers to their adult counterparts, Oral-B Stages Power
electric toothbrushes are available in bright colors featuring their
favorite ©Disney characters to make brushing more fun.
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* Braces
* When you wear braces, plaque has more places to accumulate and build
up. Learn how our electric toothbrushes more effectively clean around
braces to remove plaque and help prevent gum disease.
* It’s more difficult to clean hard-to-reach areas and along the gum line
when wearing braces. However, the oscillating-rotating power of Oral-B®
Electric Toothbrushes does the work for you and removes 100% more
plaque than manual toothbrushes.
* The Ortho Brush Head has specially designed bristles to easily and
effectively remove plaque around brackets and other orthodontic
appliances. Simply let your brush head rest for 1 to 2 seconds on each
tooth, and then guide it along in the same manner you would if you were
brushing without braces.
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* Adults
* Many people associate braces with middle school, but getting braces as
an adult is becoming much more common. Almost 20% of braces wearers are
adults. This is mostly due to the rise of more subtle, less visible
options like ceramic braces and Invisalign.
* Teeth can shift with age - because of injury, a condition called tongue
thrust, or natural growth – and some adults find that their previously
straight teeth have become crooked and overcrowded. They may
start experiencing jaw pain, having difficulty properly cleaning their
teeth, or simply facing a smile they find unattractive.
* Overall, many adults see braces as a worthwhile investment of a few
awkward years in exchange for decades of straight teeth.
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* Pregnancy
* Lifestyle and habits during pregnancy can affect your health as well as
the health of your unborn baby. With all the things you need to be
prepared for, your oral health may not exactly be top-of-mind. But
maintaining the health of your teeth and gums is necessary to avoid the
risk of developing pregnancy gingivitis and to establish good oral
health long-term.
* During pregnancy, women are likely to eat and drink more frequently
throughout the day. And with the more frequent sugar intake comes an
increased risk for cavities, so it’s especially important to stick with
a sound tooth brushing and flossing routine.
* Some women may be more likely to develop red, puffy gums during
pregnancy because the additional amount of the hormone progesterone in
the body causes a strong reaction to normal amounts of plaque. If your
gums are especially sensitive, try a soft floss that slides easily and
comfortably between teeth or a specialty interdental cleaning tool.
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* How to Brush Your Teeth
STEP 1 Make sure your toothbrush is charged. Many electric toothbrushes have
charge level indicator lights, so you can actually see when the toothbrush is
charged.
STEP 2 Apply toothpaste to the brush head. To avoid splashing, guide the
brush head to your teeth before switching on the brush
STEP 3 Start with the outside surfaces of the teeth. Guide the brush head
slowly from tooth to tooth, holding the brush head in place for a few seconds
against each tooth before moving on to the next one. Follow along with the
shape of each tooth and the curve of the gums.
Repeat Step 3 on the inside surfaces of the teeth.
Repeat Step 3 on the chewing surfaces of the teeth as well as behind the back
teeth.
Direct the brush head along the gum line and upon the gums. Again, do not
press hard or scrub.
Try grazing the brush head along your tongue and the roof of your mouth, back
to front, to help freshen your breath.
Remember, when using a rechargeable electric toothbrush, it isn't necessary
to press hard or scrub. Simply guide the brush while it provides the brushing
action. In fact, some Oral-B electric toothbrushes have pressure sensors that
alert you when you’re brushing too hard.
* To brush your teeth correctly, be sure to spend at least two minutes using
the technique above, brushing each section of your mouth for 30 seconds
(upper right, upper left, lower right and lower left), both morning and
night. Most Oral-B rechargeable electric toothbrushes have built-in
two-minute timers, and some even have professional timers that parse out
30 seconds for each quadrant to help you keep track.
* For best results, dentists recommend replacing the brush head on your
toothbrush every three months.
Watch these videos to see how to get the best results while brushing with
your electric toothbrush!
How To Brush Your Teeth With An Electric Toothbrush
How To Brush With An Oral-B iO
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* Oral Hygiene
* Improving your oral hygiene goes hand-in-hand with a healthy mouth. Small
changes in your oral care routine can improve your dental health.
* The effects of poor oral hygiene range from tooth decay and cavities to
gingivitis, periodontitis, and tooth loss. Fortunately, proper oral
hygiene, including cleaning teeth correctly and regularly, can prevent
most of these problems.
* Don’t forget that most dental plans cover at least one, and sometimes
two, checkups and cleanings per year at little or no cost to you. It’s
better to make and keep those appointments, even if you don’t think you
have problems with your teeth or oral hygiene, in order to identify and
manage potential problems before costly care is required.
* Keep your teeth clean and cavity-free by following a regular dental care
routine of twice-daily tooth brushing and daily flossing. And visit your
dental professional at least once a year for a professional cleaning and
assessment to catch any problems before they become serious.
* Limit Soda, Coffee and Alcohol
* Although these beverages contain a high level of phosphorous, which is a
necessary mineral for a healthy mouth, too much phosphorous can deplete
the body's level of calcium. This causes dental hygiene problems such as
tooth decay and gum disease. Beverages containing additives such as corn
syrup and food dye can make pearly white teeth appear dull and
discolored. Therefore, it is best to choose beverages like milk, which
helps strengthen teeth and build stronger enamel, giving you a healthy,
beautiful smile.
* If bottled water is your main source of drinking water, you could be
missing the decay-preventive benefits of fluoride.
* Despite their popularity, low-carb diets can cause bad breath. A
balanced, dental-healthy diet can help reduce tooth decay.
* After age 20, both men and women lose more bone mass than they form so
it is important to restore lost calcium with a daily supplement and by
eating fruits and vegetables high in calcium, such as dark leafy greens.
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* Oral Health
* Bad breath, or halitosis, is mainly caused by the buildup of bacteria in
the mouth, which produces a foul smell. Bad breath can be embarrassing,
but fortunately once you have identified the causes, you can begin
treatment.
Tobacco use. If you smoke, quit. Your bad breath may be due to other causes,
too, but tobacco use is a guarantee of bad breath. If you are ready to quit,
ask your doctor or dentist for advice and support.
What you eat, or don't eat. Certain foods, such as garlic, contribute to bad
breath, but only temporarily. Once they are absorbed into the bloodstream,
the smell is expelled through the breath, but the odors remain until the body
processes the food, so there’s no quick fix.
Dry mouth. If your mouth is extremely dry, there is not enough saliva to wash
away excess food particles and bacteria, which can cause an unpleasant smell
if they build up on the teeth.
On rare occasions, bad breath can be a sign of a more serious medical
condition so it’s important not to ignore the problem and to see a dental
professional if the problem persists.
* Cavities and Tooth Decay is one of the most common and widespread
persistent diseases today and is also one of the most preventable.
Brushing regularly with an electric toothbrush can help prevent tooth loss by
more effectively removing the plaque bacteria that can lead to tooth decay.
Keep up with regular dental checkups in order to identify pre-existing
conditions before they lead to more serious issues down the road.
Flossing regularly after brushing especially if you’re frequently eating or
drinking sugary foods or drinks. Flossing once or twice a day with Crest
Pro-Health products can help you remove food particles from between the
hard-to-reach areas of your teeth you might be missing.
* Dry Mouth is a daily problem that makes you feel uncomfortable while you
swallow, eat or speak. It is a condition in which you do not produce
enough saliva (spit) to keep your mouth feeling wet.
Stress and anxiety can contribute to dry mouth, as can the medications you
might take for them. It is important to communicate with your dental
professional about issues concerning your overall health because anything
that increases your risk for dry mouth also increases your risk for gum
disease.
Medications are a major cause of dry mouth. In fact, medications cause
approximately 90 percent of all cases of dry mouth, according to the Academy
of General Dentistry. You may not be able to discontinue your medication, but
you should keep your dentist informed when something in your overall health
changes and you start taking medication. For example, antidepressants,
antihistamines, anti-inflammatories and anti-hypertensive medications are
just some of the many types of drugs that can contribute to a dry mouth.
A variety of conditions can cause dry mouth, also known as xerostomia,
including the following:
Cancer treatments: If you have any type of cancer of the head or neck and you
receive radiation therapy, dry mouth is a common side effect because the
radiation damages the salivary glands in addition to destroying the cancer.
Some medications used to treat cancer in any part of the body can also cause
dry mouth.
Prescription medications: Hundreds of common medications, including many
antidepressants and medications for high blood pressure, can contribute to a
dry mouth. If you take medications that seem to make your mouth feel dry, be
especially vigilant about tooth brushing and proper flossing.
Chronic illness: Diabetes, HIV/AIDS, and Parkinson’s disease are among the
diseases that can contribute to a chronic dry mouth. Some older people suffer
from Sjogren’s Syndrome, an autoimmune disease characterized by extremely dry
eyes and a dry mouth.
Drug use: Methamphetamines have been associated with dry mouth.
* Plaque and Tartar: Removing plaque at home on a daily basis lessens your
chances of tartar buildup and experiencing more serious dental problems
such as cavities, gingivitis, and bad breath. Healthy dental habits, such
as brushing for two minutes twice daily and flossing after every brush,
can help you prevent the harmful effects of plaque buildup. If you have
kids, remember: It’s never too early to help them learn good oral care.
* Tooth Sensitivity: People who suffer from tooth sensitivity avoid daily
activities such as consuming hot or cold foods and beverages as well as
brushing their teeth. These simple activities cause tooth sensitivity
sufferers to live in constant fear of severe pain. Sensitivity occurs when
the dentin, a porous tissue in your teeth, becomes exposed. The dentin has
microscopic channels, called tubules, which are pathways to the nerve.
When dentinal tubules are exposed, due to receding gum tissue or enamel
loss, nerves are more easily triggered by certain stimuli causing tooth
sensitivity.
Causes
Overzealous brushing: You can have too much of a good thing. Brushing your
teeth with too much force, or with a hard-bristle toothbrush, may wear down
tooth enamel, expose the cementum or dentin and cause tooth sensitivity.
Tooth grinding: Grinding your teeth can cause the enamel to wear away and
leave the dentin exposed.
Gum disease: Inflamed gum tissue pulls away from the tooth, leaving
vulnerable areas exposed.
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* Help Videos
Want to see more about our electric brushes, including the Genius and iO
series? Are you looking for videos to help with using and caring for your
electric toothbrush? Are you interested in learning more in general about
your oral health? Find this information and more in our videos available on
YouTube
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Product Information
--------------------------------------------------------------------------------
* American Dental Association (ADA)
Applying for the ADA/CDA seal for every product form requires a great deal of
effort and many companies often decide not to pursue it.
Be assured, however, that all of our Oral Care products meet or exceed the
ADA/CDA standards – even if they don’t have the ADA/CDA seal. In addition, we
ensure that all oral care products meet applicable regulations and monographs
for safety, performance, and labeling as defined by the US Food and Drug
Administration (FDA) and Health Canada.
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* Brush Head Compatibility
o Oral-B offers a variety of replacement heads for your specific oral care
needs. And since all of our brush heads fit all of our electric toothbrush
handles (except iO and Pulsonic), it's easy to find the perfect fit for you.
Below is our entire line of Oral-B replacement brush heads.
* CrossAction: Bristles angled at 16 degrees to remove 100% more plaque*
* Pro GumCare: Ultra-thin bristles are tough on plaque while gentle on gums
* 3D White: Polishing cup gently removes surface stains for whiter teeth
* Floss Action: MicroPulse bristles provide superior interdental clean**
* Sensitive Gum Care: Extra soft bristles perfect for sensitive gums
* Precision Clean: A comfortable clean that's perfect for beginners
* Deep Sweep:Three distinct cleaning zones for a comprehensive clean
* Ortho: Designed to gently clean around braces
* Dual Clean: Two moving brush heads to penetrate hard-to-reach areas
* Interproximal Clean: Designed to clean around dental work such as crowns
and bridges
o Oral-B iO Series Brush Heads
iO Gentle Care: Extra soft bristles to adapt to the curves of teeth and gums
(compatible with Oral-B iO Electric Toothbrush Handles)
iO Ultimate Clean: Removes up to 100% more plaque for cleaner teeth and
healthier gums than a regular manual toothbrush (compatible with Oral-B iO
Electric Toothbrush Handles)
o Adult Battery Powered Toothbrush Brush Heads
* Has a rotating power head which loosens and whisks away plaque from
surfaces, the gum line and the back teeth. Multi-angled CrissCross
bristles in opposing directions reach between the teeth, lift out plaque
and sweep it away.
* Has indicator bristles that fade halfway to help remind you when to
replace your toothbrush head. Dentists recommend changing your brush head
every 3 months.
* Delivers more cleaning action than the leading manual toothbrush.
* Package includes a QuickRelease tool to assist with replacing the brush
head.
* Fits all Oral-B Battery Toothbrushes.
* Oral-B 3D White Battery Power Replacement Brush Heads
* Oral-B 3D Oral-B Pro-Health Replacement Brush Heads
* Kids Rechargeable
* Oral-B Kids Extra Soft Replacement Brush Heads
* Disney Frozen II
* Disney Princess Moana
* Disney Star Wars
* Disney Cars (Canada only)
* Marvel’s Spider-Man
* Pixar Favorites
* Supertooth / Graffiti
o Manual Toothbrush Head Sizing
* What do the numbers mean for the bristle type/brush size (i.e. Soft 35,
Medium 38, Soft 40, etc.)?
* Typically, (but not always) the number represents the number of tufts
(groups of filaments) on a manual brush.
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* Warranty & Parts
* What is covered in my Oral-B warranty?
Your Oral-B warranty starts on the day of purchase and runs for 2 years. If
your Oral-B product is defective during the warranty period, we will replace
it free of charge*.
The warranty does not cover cosmetic damage such as scratches, or damage
caused by:
* Normal wear and tear
* Accident, misuse, dirt or water
* The product being tampered with
* Improper use
* Repairs carried out by agents not authorized by Oral-B/Braun
* Failure to take proper care of the product, including recharging
* The product being altered or used for commercial purposes
*The Service Center will send you a like-for-like technical replacement, or
if this is not possible a device of a higher specification. The Service
Center may not be able to supply a toothbrush of the same color.
* Where can I buy Oral-B replacement chargers, brush heads and other parts?
You can order Oral-B replacement chargers, brush heads, handles, travel cases
and other parts and accessories directly from our most reliable distributor
in North America, Encompass Supply Chain Solutions. You can order by phone by
calling 1-866-779-5301 or by using their website Oral-B Product Parts.
You can find your brush type by looking at the bottom of your brush handle
here:
They offer a number of benefits:
* Online orders via their website
* Best stock availability and widest selection
* Items can be searched by part number, model and type number
* Shipping to both US and Canada
If you have any questions you can contact their call center via phone which
is available from M-F 8am to 6pm EST and they have live chat available M-F
9am to 5pm EST. They also have an online contact form available 24/7 and a
representative should contact you back within 24-48 hours.
Note: Pricing on this site is at the discretion of Encompass. They are not
affiliated with P&G.
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Troubleshooting
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* Replacing Batteries in Battery Powered Brushes
* When inserting the replacement batteries, please be sure they're in the
correct position as indicated by the plus (+) and minus (-) symbols on the
bottom of the handle.
* Single-battery adult brushes (3D White, Complete, Pro-Health):
* Twist battery cap to the left to open.
* Insert new AA battery. Plus (+) end should be inserted towards the top
of the handle. Only AA alkaline battery is recommended.
* Replace battery cap and twist to the right until tightly sealed.
* Two-battery brushes (Complete Deep Clean, Pro-Health Clinical, Advance
Power):
* Hold the brush firmly and press both dots above the battery cap at the
base of the brush.
* Gently pull to remove the cap.
* Replace the batteries as indicated*. Only AA Alkaline batteries are
recommended.
* Clean the area around the black rubber ring (just above the battery case
opening) and replace the cap.
* Push the cap straight on (no need to twist) and ensure the cap clicks
firmly into place.(It takes a little bit of force to push it on and snap
into place.)
*When you remove the cap, you'll see icons on the bottom of the brush handle
indicating whether the battery's plus (+) or minus (-) end should be facing
towards the bottom. It varies depending on which side of the brush you're
looking at.
With the On button facing left, insert the left-side battery with the plus
(+) end facing down. The battery on the right side should be inserted with
the minus (-) end facing down.
Note: The cap has springs on both sides.
Kid's battery brushes:
* Remove the screw at the bottom of the brush.
* Remove the plug at the bottom of the brush. You can use a flat head
screwdriver or even a coin. Follow the direction of the arrow (turn left)
to remove.
* Insert new AA battery. Plus (+) end should be inserted towards the top of
the handle. Only AA alkaline battery is recommended.
* Replace the plug and screw it back in.
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* Charging
* Try a different power outlet
* Ensure that you are not charging on or near a metal surface – this can
interfere with the electromagnetic charger
* Make sure that your toothbrush has been powered off before putting it on
the charger
* Try to charge your toothbrush for a full 12-24 hours with the charging
indicator light on – depending on model
* If you have another charger in the household that fits your toothbrush
handle, please use it to attempt to charge your toothbrush
If these troubleshooting tips have not worked, please click HERE to contact
us via phone or chat for additional assistance
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* How to Replace Brush Heads
Oral-B Rechargeable
* Gently pull the brush head away from your handle.
* Sometimes toothpaste can build up under the brush head and solidify to
quite a tight bond. It can even cause part of the inside of the brush head
to break off when trying to remove it, leaving a piece behind on the metal
shaft.
* To remove a brush head that's stuck on your toothbrush, try running the
toothbrush’s top section under warm water for at least ten seconds. Then,
see if you can pull it off. You might have to give it quite a forceful
tug, but it should come right off.
* Once you remove the brush head, check to see if there's any material stuck
to the metal shaft. If so, follow the same process of running warm water
over it for at least 10 seconds then pulling it off.
Oral B Battery Brush
* Place the QuickRelease tool (included in the brush head package) on the
neck of the toothbrush and press, then slide the brush head off.
* Lay the new replacement brush head parallel to the neck of the toothbrush,
then slide the head towards the handle until it lock clicks into place.
Check that the brush head is firmly attached. Do not insert the brush head
at an angle.
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* Residue on my handle or charger
* Please know we understand this is unsightly, but it is likely a buildup
from regular use, especially if you use an abrasive toothpaste.
* Even if rinsed after each use, residual toothpaste can harden over time
and form a black, brown, orange/tan, pink or grey, chalk-like coating on
the metal shaft of the handle, the rubber, or in the joints and other
places including on the charger.
* o Toothpaste and/or water may also collect on the brush head, handle or on
the surface of the charger, leaving a residue.
* For the proper steps to clean your brush and help avoid build up, check
out Cleaning
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* Cleaning
Follow these steps to ensure a clean brush every time, and watch the tutorial
Here
1. After brushing, thoroughly rinse the brush head while the toothbrush is
switched on to minimize toothpaste residue remaining on the brush between
uses.
2. After rinsing, switch the brush off, remove the brush head from the
handle, and clean both parts separately under running water. Wipe them
dry, and if possible continue to let them fully air dry, before
reassembling.
3. When putting the brush head and handle back together, ensure the brush
head is pushed fully onto the handle so there is no gap.
4. If necessary, it is OK to use a mild detergent/cleanser and water to
clean the outside of the handle.
5. To clean the charger, unplug it, wipe with a damp cloth then let the unit
dry before you use it.
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* How to register your brush
Registering your Oral-B brush gets you access to instant savings! Go to these
sites to register and you’ll receive coupons for future purchases on our
Oral-B and Crest websites:
US oralb.com/register
CA oralb.ca/register
Helpful tips for registering:
* You will need your receipt for the purchase date. Purchase date must be
entered in this format to be accepted: MM/DD/YYYY. Please be sure to keep
your receipt for your brush purchase as that is needed to validate your
brush warranty should you ever need to send your brush to our service
center.
* Have the Savings insert available for the Promo/Coupon Code. If you cannot
find your Savings insert, you can enter Code: OB59185
* When selecting your device, if you don’t see your specific brush model
please choose the next closest model number. Registering your brush
enables you to get savings and Oral-B updates, and is separate from your
brush warranty.
* Registration is limited to four brushes per household.
Money-back Guarantee & Promotions
MoneyBack Guarantee
--------------------------------------------------------------------------------
* How do I claim my Oral-B Money Back Guarantee?
If you are not satisfied with your product, we provide a 60-Day Money Back
Satisfaction Guarantee and will issue a one-time per household refund within
60 days of purchase. Terms of prepaid card apply.
For Oral-B products, you can call 1-877-593-4199 which is also provided on
the back of all Oral-B packaging, for more information.
For Clic Toothbrushes, you can call 1-855-252-1207 for more information.
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* Oral-B Electric Toothbrushes & Water Flosser
If you are not satisfied with your product, we provide a 60-Day Money Back
Satisfaction Guarantee and will issue a one-time per household refund, via a
pre-paid card, within 60 days of purchase. If you want to claim your money
back, please return the following:
1. An original dated cash register receipt with the purchase price circled
2. Oral-B Toothbrush or Water Flosser
3. Include your full name, mailing address and phone number and the reason
you are dissatisfied
4. Place items in a stamped package and mail to the address below:
Oral-B 60 Day Satisfaction Guarantee
Impact Fulfillment Services
1559 Faucette Road
Burlington, NC 27215
More info:
* Your Oral-B Toothbrush/Water Flosser must be postmarked no later than 60
days after the date of purchase.
* Make copies of the UPC and receipt for your records.
* We recommend obtaining a tracking number for your submission. We cannot be
responsible for late, lost or redirected mail.
* Offer is limited to one per name, address or household.
* Please allow 6-8 weeks to receive your refund.
* Sorry, but no refunds will be made for any Oral-B product damaged by
accident, neglect, unreasonable use or lost in the mail.
* The fulfillment agency will issue refund in the form of a pre-paid debit
card.
* The cards will expire 6 months after the issue date and cannot be cashed.
If you have been waiting more than 8 weeks for your refund, or if you have
other questions, please call us at 1-877-593-4199.
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* Oral-B Clic Toothbrush
We are committed to providing top-quality products to our consumers. If you
are not completely satisfied with your Oral B Clic products for any reason,
we'll give you your money back via a prepaid card.
If you are not completely satisfied with your Clic product and you want to
claim your money back, please return the following:
1. On a post card, please provide the following information: include your
full name, mailing address, date of birth, and reason you are
dissatisfied.
2. The original UPC from the Oral-B Clic products
3. The original dated cash register receipt with the purchase price circled
4. Place items in a stamped envelope and mail to the address below.
Oral-B MBG
Dept 43555
PO Box 6132
Douglas, AZ 85655
More info:
* Submit within 60 days of original purchase date.
* Make copies of the UPC and receipt for your records.
* We recommend obtaining a tracking number for your submission. We cannot be
responsible for late, lost or redirected mail. * Offer is limited to one per
name, address or household.
* Offer is limited to one per lifetime.
* Please allow 4-6 weeks to receive your refund.
* The fulfillment agency will issue refund in the form of a pre-paid debit
card.
* The cards will expire 6 months after the issue date and cannot be cashed.
f you have been waiting more than 6 weeks for your refund, or if you have
other questions, please call us at 1-855-252-1207.
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* Oral-B Vitality
If you have tried Oral-B Vitality within the last 30 days and you are not
satisfied for any reason, we will refund your purchase price with a pre-paid
debit card. To receive your pre-paid debit card, please return the following
within 30 days of purchase:
1. An original dated cash register receipt with the purchase price circled
2. Oral-B Vitality handle, refills and charging unit
3. . Include your full name and mailing address & the reason you are
dissatisfied
4. Place items in a stamped envelope and mail to the address below:
Oral-B Vitality MBG
Dept 43446
PO Box 6132
Douglas, AZ 85655
More info:
* Submit within 30 days of original purchase date.
* Make copies of the UPC and receipt for your records.
* We recommend obtaining a tracking number for your submission. We cannot be
responsible for late, lost or redirected mail.
* Offer is limited to four per household.
* Please allow 4-6 weeks to receive your refund.
* The fulfillment agency will issue refund in the form of a pre-paid debit
card.
* The cards will expire 6 months after the issue date and cannot be cashed.
If you have been waiting more than 6 weeks for your refund, or if you have
other questions, please call us at 1-855-845-9792.
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* Oral-B Rinse
If you have tried Oral-B Rinse within the last 60 days and you are not
completely satisfied, we will send you a pre-paid debit card for your
purchase price. To receive your pre-paid debit card, please return the
following within 60 days of purchase:
1. An original dated cash register receipt with the purchase price circled
2. Write the UPC of the product on the receipt
3. Include your full name and mailing address & the reason you are
dissatisfied
4. Place items in a stamped envelope and mail to the address below:
Oral-B Money Back Guarantee
PO Box 6132
Dept. 43443
Douglas, AZ 85655
More info:
* Submit within 60 days of original purchase date.
* Make copies of the UPC and receipt for your records.
* We recommend obtaining a tracking number for your submission. We cannot be
responsible for late, lost or redirected mail.
* Offer is limited to one per name, address or household.
* Offer is limited to one per lifetime.
* Please allow 4-6 weeks to receive your refund.
* The fulfillment agency will issue refund in the form of a pre-paid debit
card.
* The cards will expire 6 months after the issue date and cannot be cashed.
If you have been waiting more than 6 weeks for your refund, or if you have
other questions, please call us at 1-855-682-8306.
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* Oral-B Floss
Smile with confidence and feel the Glide difference! Satisfaction Guaranteed,
or your money back. For guarantee, call 1-877-769-8791 within 60 days of
purchase with UPC and receipt.
If you have tried Oral-B floss within the last 60 days and you are not
satisfied for any reason, we will send you a pre-paid debit card for your
purchase price of up to $6.35, plus applicable tax. To receive your pre-paid
debit card, please return the following within 60 days of purchase:
1. An original dated cash register receipt with the purchase price circled
2. The UPC from the floss package you purchased
3. Include your full name and mailing address & the reason you are
dissatisfied
4. Place items in a stamped envelope and mail to the address below:
Oral-B Money Back Guarantee
Dept. 43445
P.O. Box 6132
Douglas, AZ 85655
More info:
* Submit within 60 days of original purchase date.
* Offer is limited to one per name, address or household.
* Please allow 6-8 weeks to receive your refund.
* The fulfillment agency will issue refund in the form of a pre-paid debit
card.
* The cards will expire 6 months after the issue date.
If you have been waiting more than 6 weeks for your refund, or if you have
other questions, please call us at 1-877-769-8791.
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Promotions
--------------------------------------------------------------------------------
* Link to current promotions
https://oralb.com/en-us/deals/
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* How do I use a promo code?
How do I use a promo code?
You can apply a promotion code during the checkout process. Under the order
total, click apply code.
*Please be aware, only one promotion code is allowed per order.
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* Sign up for promotional emails
https://oralb.com/login.php?action=create_account
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Oral-B App Support
About Oral-B
--------------------------------------------------------------------------------
* Benefits of the OralB App
Studies suggest our smart technology can help you brush more effectively,
improve your dental care routines and cultivate better mouth cleaning habits.
Over 82% of people who brushed with Oral-B SmartSeries experienced a
noticeable improvement in their oral health.
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* How to Download the App
Download the Oral-B app from the Google Play Store or the iOS App Store
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* What is the OralB Connect App?
Curious how well you're actually brushing your teeth each day? Introducing
the Oral-B Connect app - designed to give you personalized insights into how
you brush every day, so you can achieve a happier, healthier smile.
Requirements:
- Oral-B Sense Smart Brushing System
- Oral-B Guide Smart Brushing System
Oral-B Connect App is:
* A Fitness Tracker For Your Mouth: When paired with an Oral-B Sense or
Guide device, you'll be able to track your brushing habits, including how
long you brush and if you've brushed too hard. Giving you real-time
feedback on your daily oral health routine.
* A Personalized Brushing Coach: Based on your unique brushing habits,
you'll receive guided tips and advice to improve your overall oral health.
* Brush Head Replacement Reminder: No more forgetting to change your brush
head. Oral-B Connect syncs with Amazon Dash Replacement services to ensure
you have a fresh replacement brush head delivered right when you need it.
Brush head replacement service is currently available in the United
States.
* Syncs with Apple Health: Oral-B Connect saves your brushing sessions to
the Apple Health app.
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Key Features
--------------------------------------------------------------------------------
* Brushing for clean that wow
Studies suggest our smart technology can help you brush more effectively,
improve your dental care routines and cultivate better mouth cleaning habits.
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* Real time feedback
With every session, you get personalized instructions, tips and
encouragement. Our technology makes sure you're brushing even the
hard-to-reach areas. And the Pressure Sensor alerts you if you brush too
hard.
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* Assess your brushing habits
Brushing habits are deeply ingrained - most of us brush or miss the same
teeth over and over again. With the new Oral-B app, you can see your old
brushing patterns and actively work on improving them. And ensure that you're
spending enough time on each zone.
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* Get Personalized Coaching
Even though 70% of the people believe they’re brushing the way dentists
recommend, only 20% actually do. But with personalized coaching, you can make
continuous improvements, track your weekly and monthly progress, and ensure
you’re always brushing like a pro.
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* Make it Easier to reach your goals
From teeth whitening to gum care - the smart brushing system helps you can
plan your progress and work towards your goals. You get expert tips and
insights based on your daily sessions. And you even win a medal at the end of
each journey.
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* Track your gum bleeding
The app's Gum Guard feature helps track bleeding, so you can stay on top of
your oral health and know when any action is required. It also lets you know
if you're being too harsh on your gums and creates a tailored experience to
support your complete cleaning routine.
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Troubleshooting For IOS & Android
--------------------------------------------------------------------------------
* GETTING STARTED
* Manually pairing brush with the app
If you're having an issue connecting your Oral-B electric toothbrush to the
app, you may have to update to the latest version of the Oral-B app. You can
manually update to version 8.x by going to the Google Play Store or iOS App
Store.
Follow the steps below to manually reconnect or add your new Oral-B electric
toothbrush to the latest Oral-B app:
1. Open up your Oral-B app and navigate to the “MORE’ screen
2. Select the “YOUR BRUSH” option from the menu
3. Tap “CONNECT NEW BRUSH” at the bottom of the screen
4. Select “YES” when prompted to connect your toothbrush
5. Tap “START” on the welcome screen
6. Press the power button on your electric toothbrush once to activate
Bluetooth
7. The app will let you know when your electric toothbrush has been located
8. You can turn off your electric toothbrush after it has successfully
connected to the app
If you’re still experiencing connectivity issues, please scroll to the bottom
of the page to contact our Customer Support Team for further assistance.
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* Oral-B Account
Why do I have to register for an Oral-B Account?
You do not have to register for an Oral-B account to get the full experience
of the Oral-B app. The Oral-B account offers you to be part of the Oral-B
community, helps us improve our products, and the Oral-B account can provide
you a backup of your brushing data when moving to a new mobile device.
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* DAILY COACHING
* Position Detection
Position Detection and Brushing Recognition should continue to work as long
as your Bluetooth connection is secure.
To brush without the disruptions, make sure your phone is in “normal” mode
and not on “power saving.”
If you continue to experience connectivity issues, you may need to manually
reconnect your Oral-B brush to the latest version of the Oral-B app.
Follow the steps below to manually reconnect or add your new Oral-B electric
toothbrush to the latest version of the Oral-B app:
1. Open up your Oral-B app and navigate to the “MORE’ screen
2. Select the “YOUR BRUSH” option from the menu
3. Tap “CONNECT NEW BRUSH” at the bottom of the screen
4. Select “YES” when prompted to connect your toothbrush
5. Tap “START” on the welcome screen
6. Press the power button on your electric toothbrush once to activate
Bluetooth
7. The app will let you know when your electric toothbrush has been located
8. You can turn off your electric toothbrush after it has successfully
connected to the app
If you’re still experiencing connectivity issues, please scroll to the bottom
of the page to contact our Customer Support Team for further assistance.
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* Saving Brushing Sessions
Why didn't the Oral-B App record my brushing session?
* To get your brushing session recorded, please tap “done” after your teeth
brushing session, close the results summary screen and do tongue cleaning
as a separate step.
* If you brushed for less than 30 seconds, it will not count as a session.
* For some brushes, this can happen when you move to tongue cleaning right
after the brushing session. The tongue cleaning mode is not a teeth
cleaning mode and the app is not able to differentiate the two sessions.
The app stores just the last of the two sessions and this might be none if
tongue cleaning was shorter than 30 seconds. Please be sure to upgrade
your app to the newest release to resolve this issue.
* If you brush after midnight, but before 3 a.m., it counts for the previous
day. However, if you're going to bed late and your nighttime brushing
session occurs after 3 a.m., it will count for that actual day (the app
thinks it's a morning brushing session).
* You might have had connectivity issues and a session wasn’t recorded in
the app directly. Your brushing date, time, and duration will still be
stored on your brush and synced with the app the next time you are
connected. Only your reminder data for rinsing, tongue cleaning, and
flossing of that session will be lost. Those are not stored on the handle.
* Please know that currently there is no way to manually add brushing,
rinsing, flossing, or tongue cleaning actions to the app. Our app
developers are considering this for possible improvements in the future.
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* Delete Brushing Sessions
Individual sessions can be deleted via the history screen: Just swipe them
away (swipe to the left or right). It is not possible to delete all brushing
sessions at once unless uninstalling and reinstalling the app. However, once
you open the app and connect to your brush, the app will sync with the latest
sessions stored on your handle. While brushing sessions on the handle are
overwritten with new sessions, they cannot be erased from the handle. If you
want to delete everything and not use the app any longer, please uninstall
the app.
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* DENTAL CARE JOURNEY
* What are they and how do they work
Dental Care Journeys are custom-made to fit different needs and help users
achieve goals, such as whiter teeth for an upcoming wedding or cleaner
braces. Users can choose from the Fresh Breath, Gum Health, Plaque Fighter,
Whitening, and Ortho Care journeys (depending on the modes available on your
brush). Each journey will also provide specific product recommendations.
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* BRUSH HEAD REMINDER
* Receiving Notification
After 3 months of normal use, toothbrush bristles can become worn down and
lose their original alignment, as well as accumulating residue and debris.
Dentists recommend changing your toothbrush every 3 months or sooner if the
bristles look frayed because worn-out bristles will not clean as well.
Several Oral-B brush heads feature indicator bristles to help track
replacement time so you can better maximize your oral health.
You can set a reminder in your Oral-B app to replace your brush head. You can
go to More > Your refill brush head and add the date you've start using the
brush head.
The app will show the number of days your brush head is, the minutes you have
brushed with your brush head and the date it needs to be replaced.
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* Multiple Brush heads
In case you use more than one brush head or share your handle, you will be
able to snooze the refill reminder alarm to adjust to your habits. You snooze
the refill reminder pressing the "Later" button when reminded. The reminder
comes up maximum of 8 times during about 2 months (depending on the use) and
will then stay inactive. Another way to double the time to compensate for the
use of 2 refills would be to press the "Switched" button when reminded the
first time and use current refills for one more period (on average 6 months
or 2 refills for single user or 2x90 days for duo users).
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* BRUSH HISTORY
* Duplicate Sessions
Android Users: We are aware that this can potentially happen when brushing
data is restored, and we are currently working towards a fix. If it is just a
few duplications, you might want to delete them manually.
iOS Users: We are aware that duplicate brushing sessions have been reported
for iOS users and have worked to fix the issue with the latest Oral-B app.
Please be sure you have updated to the latest version of the app for best
results. If it is just a few duplications, you might want to delete them
manually.
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* Manually Edit Tongue Cleaning, Flossing, and Rinsing Routines
You can edit your routines within the single session badges. Just go to
“History” > scroll down to the “Brushing Sessions” section and tap on the
blue individual session badge of the session you want to edit or change.
Within that, scroll down to “Additional Routines” and tap on “Edit”. Now you
can change the entries by ticking “On” and “Off” and save them for your
records.
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* Wrong Date
If you have used your brush initially without the app - the app reads your
historical brushing data from your brush handle. In some cases, this includes
by mistake theoretical brushing sessions linked to the brush's production
date which can be a couple of months before you bought your brush. You can
easily delete (swipe off) these single entries or just ignore them. Once the
App is synced with the handle it will start displaying the correct times for
future brushing sessions.
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* Brushing Challenges and Medals
The Oral-B App would like to keep you motivated and also let you know how
accomplished a brusher you are. It therefore collates all your brushing data,
keeps track, and awards medals for your achievements. All medals can be found
under Challenges in the bottom navigation bar of the app. Not all medals
require the app to be used all the time, but just a syncing action from time
to time. For a detailed description on how to achieve which medal tap on the
3 lines symbol to the right of each medal. Achievements and trophies you had
collected before Oral-B app version 8 are summarized in one big “silver”
medal.
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* YOUR BRUSH
* Battery Life
As soon as your handle is connected you get a visual impression on how much
battery power is left as well as the percentage of the power status of your
handle's battery. When your brush is disconnected, the visual battery status
remains showing the battery status of your last time connected brushing
session.
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* Initiate Syncing
To initiate syncing pro-actively the following steps can be followed:
Start the app.
Navigate to the More > Toothbrush.
Enable Bluetooth on your toothbrush (use mode or power button or just lift
brush from charger).
Wait for approximately 15 seconds.
Syncing will now start. This is indicated by the syncing animation at the top
of the screen. Please note that no additional syncing will happen within the
next 10 minutes.
The app also syncs in the background if your mobile device is within
Bluetooth-reach of the toothbrush and the Oral-B App is still active in the
background. The background sync function and its notifications can be turned
off via the app Settings.
Was this answer helpful?
* MORE INFORMATION
* Change My Account Password
Just login in via More… > “your Name” section at the top of the screen >
press the “change password” button. On the next screen first, enter your
current password, then your new password into the second line (following the
password rules displayed). Press “change” and you will get a message that
your password got reset successfully.
A verification code is sent to your email address when a new password for the
Oral-B account is requested. Please check the following if you did not
receive a verification code or in case it is not working.
Sometimes there is a small delay in emails sent and received. Did you check
again after a few minutes whether you received the email? Are you connected
to a reliable Wifi network? The email with the verification code will come
from no-reply@m.oralbconnect.com or no-reply@m.eu.oralbconnect.com . Please
check your spam folder as well.
Can you attempt to press the “resend code” button on the verification screen?
In case you received a verification code and it is not working, it might help
to enter your email and code manually instead of copy and paste or autofill.
This can avoid copying unneeded blanks.
Was this answer helpful?
* Change My Account Email
Yes, you can change your email address associated with your Oral-B account.
Simply go to More… > Your Account > press the pencil (edit) symbol in the
right top corner, enter your new email address and follow the in-app
instructions. You will receive a verification code to your new email address
to confirm the change.
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Info for Dental Professionals
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