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COME AND MEET US! WE ARE EXHIBITING AT IBC | 9-12 SEPTEMBER 2022 @ RAI AMSTERDAM
| BOOTH 1.C37F
BOOK A MEETING

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CRM.COM

 * Products
   * Subscriptions
   * Commerce Wallet
 * Use Cases
   * Digital Video
   * Broadband & Triple Play
   * IoT
   * FinTech Subscriptions
   * Fuel Retail Network
   * Retail & HORECA
   * Payment-linked Rewards
   * EMI-grade Wallet
 * Partners
 * Resources
 * About
 * Careers
 * Contact
 * Request A Demo


CRM.COM FOR PROUD BRANDS. TARGET YOUR NEW GENERATION DIGITAL CONSUMER AND BOOST
YOUR REPEAT REVENUE



Commerce, Billing and Subscriptions for recurring services, real time usage and
catalogue orders. eWallets for rewards and enhanced digital payments. Business
community with your partner network.

subscriptions & billing
commerce wallet



CRM.COM FOR PROUD BRANDS. DIRECTLY TARGET YOUR NEW GENERATION DIGITAL CONSUMER
AND BOOST YOUR REPEAT REVENUE



Commerce and Subscriptions for recurring, usage and project orders and billing.
Commerce Wallet for rewards and enhanced digital payments. Business communities
for own brand or partner network.

subscriptions & billing
commerce wallet





CREATE YOUR OWN SUCCESS STORY



CRM.COM is trusted by several powerful brands worldwide and each has its own
success story. Therefore, we can help you create your own success story.

I want to launch a digital video service

to launch a digital video service

to deliver flexible TriplePlay bundles

to monetize my IoT business

to launch a FinTech subscription

fleet billing for petrol retail network

rewards for retail / HORECA

payment-linked rewards

to set up an EMI-grade wallet


GUARANTEED RECURRING REVENUE



CRM.COM offers new generation subscription billing and event-based billing.

Therefore, unlock your potential for new revenue streams with powerful
subscription billing and management. In addition, structure your product
catalogue, diverse pricing and rating combinations under multiple billing
models. Also, understand your subscription revenue with rich analytics and MRR
reports.

It offers new generation recurring and event-based billing. Additionally, unlock
your potential for new revenue streams with powerful subscription management. In
addition, structure your product catalogue, diverse pricing and rating
combinations under multiple billing models. Noteable, understand your
subscription revenue with rich analytics and MRR reports.




CLOUD-BASED ENTERPRISE BILLING

Stay ahead of the competition and keep peace of mind knowing that CRM.COM gives
you enterprise features and best practice. Notable, CRM.COM is a member of TM
Forum and closely follows the market and operators’ needs, applying best
practices and regulatory compliance so you won’t have to do it yourself.
Additionally, we introduce new product catalogue features and subscription
billing processes continuously, striving for constant innovation.





Flexible Billing

Switch from asset-based to subscription based models: pre-bill, prepaid
wallet-based, post-paid and voucher-based. Plus, accommodate subscribers across
multiple organizational models - B2C, B2B and B2B2C.

Versatile
Subscription Flows

Handle all your subscription billing processes with CRM.COM. Specifically, from
free trials, subscriber onboarding and order flows, payment flows, device
management, dunning and notifications.

Smart Product Catalogue

Easily model your product and pricing strategy within the CRM.COM product
catalogue, from product descriptions and T&Cs to price bands, tax bands, upsells
and cross-sells.

Grow & Retain

Prevent churn and retain subscribers with sophisticated offers. Meanwhile,
segment your subscribers and provide targeted and personalized awards, discounts
and promos to loyal subscribers.

Explore Subscriptions


CASHBACK REWARDS


BIG DATA.
BIG REWARDS.

Set up real time, targeted offers on customer segments with CRM.COM’s big data
segmentation tool. In fact, gone are the days when rewards were flat and same
for all. Now, the consumer of today demands personalized rewards with true
value. Therefore, enjoy access to big data and sophisticated automated
segmentation with CRM.COM.




THE WALLET OF
THE FUTURE


CASHBACK REWARDS

In essence, the CRM wallet is the first wallet of its kind that handles payments
and offers on SKU (basket/product) level in real time at the point of checkout.
Importantly, control your costs by awarding customers a commerce balance in the
CRM wallet in the form of digital offers.



Digital SKU-based
offers

Amaze customers, enhance loyalty and increase repeat visitors and spending with
an innovative and modern cashback rewards solution with multiple offers on SKU
level.

Open and commerce
balance

Launch a truly pioneering eWallet with an open balance which customers can top
up with their own funds and a commerce balance where monetary awards pile up
from digital offers.

Frictionless digital
onboarding


Fast and easy customer onboarding with branded apps and portals. Simplify the
onboarding process and ensure you capture rich customer data while complying to
GDPR.

Optimize operational
efficiency


Acquire solid business insights for marketers in real time with built-in BI,
segmentation, reports and dashboards. Monitor performance and make real time
adjustments.

EXPLORE COMMERCE WALLET


THE WALLET OF THE FUTURE

The CRM wallet is the first wallet of its kind that handles payments and offers
on SKU (basket/product) level in real time at the point of checkout. Control
your costs by awarding customers a commerce balance in the CRM wallet in the
form of digital offers.

Digital SKU-based offers

Amaze customers, enhance loyalty and increase repeat visitors and spending with
an innovative and modern rewards solution with multiple offers on SKU level.

Open & Commerce balance

Launch a truly pioneering eWallet with an open balance which customers can top
up with their own funds and a commerce balance where monetary awards pile up
from digital offers.

Frictionless digital
onboarding

Fast and easy customer onboarding with branded apps and portals.Simplify the
onboarding process and ensure you capture rich customer data while complying to
GDPR.

Optimize Operational
Efficiency

Acquire solid business insights for marketers in real time with built- inBI,
segmentation, reports and dashboards. Monitor performance and make real time
adjustments.

Explore Subscriptions


STRENGTHEN BUSINESS CONNECTIONS VIA DIVERSE COMMUNITIES

Onboard and work with your business community of internal and external partners
to work on joint processes and service your customers. Furthermore, create a B2B
ecosystem ranging from  partnerships with independent businesses to your own
controlled network of merchants and service providers. In addition, CRM.COM’s
diverse communities support even the most complex collaboration setups.

Plus, CRM.COM allows businesses to set up their B2B settlements and settle
funding on payments and awards within the community.





CLOUD NATIVE
ARCHITECTURE AND
SECURITY


SUBSCRIPTION BILLING

CRM.COM boasts a modern cloud native architecture with an event-based
micro-services model that offers scalability at a low TCO. Also, the CRM.COM
Cloud is truly enterprise class ensuring maximum availability in a highly secure
and performant environment that can scale.

In addition, CRM.COM is designed, developed and tested with world class security
standards. Thus, it is continuously tested against the OWASP recommendations
with manual and automated testing such as the Acunetix Web Scanner.
Additionally, CRM.COM encrypts all sensitive data including passwords, card
numbers, PIN numbers and voucher secret codes. Equally important, CRM.COM is
GDPR and PCI compliant.






NEW GENERATION API
AND EXTENSIBILITY


SUBSCRIPTION BILLING

CRM.COM’s new generation RESTful API is compliant to the OpenAPI specifications
and is targeted at both system to system integrations and self-service devices.
Particularly, CRM.COM is designed as API first where processes are designed and
built first for API usage.

In addition, CRM.COM provides a customization platform that can be used to
extend and customize the user interface (UI), create custom analytics and ETL
enhancements, create custom APIs and extend the business functionality.
Significantly, plug-ins can be easily developed by external partners using our
specially designed integration APIs that require no knowledge of the CRM.COM
development environment. 





DESIGNED FOR
SELF-SERVICE


CASHBACK REWARDS

A specially designed self-service API allows registered users to self-serve with
their authentication token, allowing mobile app and web portal developers to
avoid complex middleware and authentication layers. In fact, CRM.COM comes with
standard mobile apps, web portals and mobile wallet passes.




TESTIMONIALS

"The CRM.COM software is a powerful reward engine that allows us to launch
affordable and beneficial loyalty schemes for our customers. That, coupled with
modern, sound, flexible and expandable architecture made the CRM.COM software an
obvious choice for seamless integration with the rest of our platforms. The
company clearly understood the requirements of the project and followed a
structured way of project deployment. The project was delivered on time and
within budget"
Marinos S. NomikosIT Director
ANEK Lines

“The flexibility of the CRM.COM Software allowed us to work with a diverse
partner network, such as VNPost, and sign up tens of thousands of subscribers
within a couple of months. The CRM.COM project team was experienced,
knowledgeable and easy to work with and led to an efficient project
implementation that was launched on time.”
Nguyễn Công DựIT Director
MobiTV

“This innovative cashback loyalty scheme by CRM.COM allowed us to grow our
cardholder base which subsequently increased cards spending at our partners’
premises while at the same time delivering tangible rewards at the point of
sale. Additionally, through the functionalities offered, the loyalty scheme
enabled us to make the right proposition each time to our customers and boost
spending at partner companies via promotional activities. Furthermore, it
allowed us to expand our merchant business and enhance our relationships with
our business partners who benefit from increased sales and a loyal customer
base.”
Margarita RosmariHead of Loyalty & Added Value Services
Eurobank EFG

"The CRM.COM software is a powerful reward engine that allows us to launch
affordable and beneficial loyalty schemes for our customers. That, coupled with
modern, sound, flexible and expandable architecture made the CRM.COM software an
obvious choice for seamless integration with the rest of our platforms. The
company clearly understood the requirements of the project and followed a
structured way of project deployment. The project was delivered on time and
within budget"
Marinos S. NomikosIT Director
ANEK Lines

“The flexibility of the CRM.COM Software allowed us to work with a diverse
partner network, such as VNPost, and sign up tens of thousands of subscribers
within a couple of months. The CRM.COM project team was experienced,
knowledgeable and easy to work with and led to an efficient project
implementation that was launched on time.”
Nguyễn Công DựIT Director
MobiTV


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 * CRM.COM 2022
 * All rights reserved.

 * Privacy Policy
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Products

 * Subscriptions
 * Commerce Wallet

Use Cases

 * Digital Video
 * Triple Play
 * IoT
 * FinTech Subscriptions
 * Petrol Retail Network
 * Retail / HORECA
 * Payment-linked Rewards
 * EMI-grade eWallet

Learn More

 * Partners
 * Resources
 * Request a Demo

Company

 * About
 * Contact
 * Careers
 * Blog

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