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PRIVACY POLICY



 * Home
 * Legal
 * Privacy policy

Privacy policy
 * Global privacy policy
   
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 * Politique de confidentialité globale
   
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 * Weltweite datenschutzrichtlinie
   
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 * Política de privacidad global
   
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 * Wereldwijd privacybeleid
   
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 * Informativa sulla privacy globale
   
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 * 全球隐私政策
   
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 * سياسة الخصوصية العالمية
   
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 * Globální zásady ochrany osobních údajů
   
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 * Kebijakan privasi global
   
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 * Globalne zasady prywatności
   
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Updated September 2021

This privacy policy aims to give you information on how we collect and process
your personal data which we hold about you, such as data you provide through
this website and any other website we operate, when you purchase a product or
service, or when you make an enquiry.

Westcon International Limited, its subsidiaries and affiliates (collectively,
“Westcon Comstor”, “Westcon”, “we”, “us” and “our”) take protection of personal
data very seriously. This policy explains our practices related to personal data
privacy and security including:

 * Types of personal information we collect;
 * How we use the information;
 * Who we share it with;
 * Rights you may have about the use of your personal information;
 * Security measures we implement to protect the security of your information;
   and
 * How you can contact us about our privacy practices.

This policy applies to information you provide, or we collect from you, such as
when you purchase goods or services from us, or when you get in touch with us
with enquiries.


QUICK LINKS

Cookie information
Our offices
Online tracking information
Email Compliance Officer
Refer a complaint to the ICO

1. Information about us


Weston International Ltd (“WINT”) is the data controller responsible for
protecting personal information you provide to us. WINT is registered in England
and Wales under company number 04411310 and WGEO is registered in England and
Wales under company number 04411285. The registered office address for both
companies is: Chandler’s House Wilkinson Road, Love Lane Industrial Estate,
Cirencester, Gloucestershire GL7 1YT, United Kingdom. We also have affiliated
entities operating in the United States, EMEA and APAC.

 

2. What is personal data?

Personal data is information that can be used to identity or which relates to a
living individual, such as your name, address, telephone number, and email
address. It could also include other types information associated with you, such
as your IP address. Westcon does not collect sensitive personal data from
persons who are not colleagues (such as health data).

If you do not agree with this privacy policy, you must not send us any
information or use this website or any other website we operate (this includes
but is not limited to our customer-facing websites such as PartnerView, BlueSky
and PartnerPortal).

Under data protection laws, we shall ensure that your personal data is:

 * used lawfully, fairly and in a transparent manner;
 * collected only for the purposes which we have explained to you and not used
   in any other manner;
 * only collected and used where it is relevant to the purposes we have told you
   about;
 * accurate and kept up to date;
 * kept only as long as is necessary; and
 * kept securely.

 

3. Which data subjects do we process personal data on?

In general, we process personal data related to staff members of organisations
we have dealings with, such as customers, vendors, end users, non-stock
suppliers, regulators and tax authorities.

 

4. Collection of personal information

Westcon collects and stores business contact information from or about you when:

 * you make an enquiry or request information from us;
 * we fulfil an order for your organisation;
 * your information is provided to us in the course of doing business or where
   we otherwise have dealings with your organisation;
 * we collect your information as part of our onboarding procedures before we
   trade with you;
 * you have requested marketing communications be sent to you;
 * we get in touch with you about products and services that may be of interest;
 * we carry out a joint-marketing exercise with your organisation (for example,
   Westcon contacts your own customers on your behalf to promote a particular
   product or service);
 * you create an account on one of our websites;
 * you subscribe to our publications;
 * you have attended an event which we have organised;
 * you give us feedback;
 * you enter one of our competitions;
 * you complete a survey we send you; and
 * we receive personal data about you from third parties, for example if we were
   provided with your details by one of our partners as part of a joint
   marketing campaign.

The personal information that Westcon may collect, or that you may choose to
provide, includes:

 * Business contact information, including your job title, business address,
   e-mail address, phone number, department and name of organisation;
 * Identity data, including your name and title;
 * Profile data, including your username and password, your preferences,
   feedback and survey responses;
 * Marketing and communications data, including your preferences in receiving
   marketing from us and our third parties and your communication preferences;
 * Content you provide (such as photographs, comments or other information
   provided via webforms); and
 * Information about your own customers, where such information is required by
   you to provide goods and services which we are supplying you with (for
   example, e-mail addresses of the staff members of end users required for the
   issuance of software licences by Westcon’s vendors), or where you have
   provided information to us about types of products your customers may be
   interested in purchasing.

Information you provide to third party service providers retained by us. Where
you provide information to us in this way, you will be subject to the relevant
service provider’s privacy policy. Westcon is not responsible for how those site
owners collect and handle your data.

Technical data: we and our third-party service providers may use a variety of
technologies that automatically or passively collect certain information when
you interact with us. These may include collecting information on the browser
and operating system you are using, your browser plugin types and versions, the
URLs of the pages you visited, your time zone and location, the time of day you
visited our websites, your public IP address (“Usage Information”). Usage
Information may also include the unique identifier (“Device Identifier”),
automatically assigned to any computer, mobile phone, tablet or other device
used to access our websites. Our servers identify your device by its Device
Identifier. On occasions, we may supplement the information we collect about you
with outside records from third parties, to provide you with the information,
services or goods which you have requested and to enhance our ability to serve
you.

We do not collect any sensitive personal data about you (this includes details
about your race or ethnicity, religious or philosophical beliefs, sex life,
sexual orientation, political opinions, trade union membership, information
about your health, and genetic and biometric data).

Westcon websites may also use cookies when you visit our websites. Please refer
to our cookie policy for further information.

 

5. Tracking

We may not respond to web browser “do not track” signals. If you would like
additional information about online tracking and various opt-out mechanisms,
please see https://allaboutdnt.com/.

 

6. How we use personal information collected

Westcon may use personal information it collects from you or about you to / for:

 * establish, develop and preserve our relationship with your organisation and
   other organisations with whom we deal;
 * create, establish and administer your organisation’s accounts;
 * respond to your inquiries;
 * provide products or services which your organisation has purchased;
 * marketing and promotional purposes, product development and content
   improvement. Where required by law, we will obtain your consent before we
   sent you communications related to marketing and promotions;
 * authenticate the identity of persons contacting Westcon remotely by
   telephone, electronic means or otherwise;
 * allow us and our business partners who provide delivery fulfilment services
   to meet contractual requirements relating to the products and services
   provided to customers;
 * ask for feedback on our services and products;
 * conduct research and analysis and to monitor and improve the services we
   provide, including recording your visits to our websites. In these
   circumstances, we or our agents acting on our behalf, may contact you by
   email or telephone to ask you for your feedback and comments on our services;
 * operate our business (including developing new products and services;
   conducting research; managing our communications; producing training
   materials and programmes; determining the effectiveness of and optimising our
   advertising; analysing our products, services, and performing accounting,
   auditing, billing, and reconciliation activities);
 * solve technical problems; and
 * meet our legal and regulatory requirements.

We will only use your personal data when the law allows us to, in situations
such as:

 * where we have your consent to send you marketing communications;
 * where it is in our legitimate interests (or those of a third party) and where
   your interests and fundamental rights do not override those legitimate
   interests (this will often be situations where our sales and marketing
   colleagues get in touch to see if you are interested in purchasing products
   and services similar to those you have ordered recently); and
 * where we need to comply with a legal obligation (such as provision of
   information to our regulators).

The legal bases we typically rely upon on when processing your personal data are
set out in the following table.

Purpose/activity

Type of data

 

Typical lawful basis for processing

PRE-SALES / GENERAL QUERIES

You make an enquiry with us or we make an enquiry with you

(a) Business contact information

(b) Identity data

(c) Marketing and communications data

(a) Consent

(b) Legitimate interest

 

TRANSACTIONAL

To register you as a new customer / vendor contact

(a) Business contact information

(b) Identity data

 

(a) Legitimate interest

We fulfil an order for your organisation or place an order with your
organisation

(a) Business contact information

(b) Identity data

(c) Information about your own customers

(a) Legitimate interest

Taking or making payment to / from your organisation, including managing
payments, fees and charges, or collecting and recovering money owed to us

(a) Business contact information

(b) Identity data

(a) Legitimate interest

 

RELATIONSHIP MANAGEMENT

To manage our relationship with you which will include but not be limited to
notifying you about changes to our terms or privacy policy and asking you to
leave a review or take a survey

(a) Business contact information

(b) Identity data

(c) Profile data

(d) Marketing and communications data

 

(a) Consent

(b) Legitimate interest

MARKETING AND COMMUNICATIONS

You have requested marketing communications be sent to you

(a) Business contact information

(b) Identity data

(c) Marketing and communications data

(a) Consent

(b) Legitimate interest

We get in touch with you about products and services that may be of interest to
you and your customers

(a) Business contact information

(b) Identity data

(c) Marketing and communications data

(a) Consent

(b) Legitimate interest

Joint marketing exercise with our vendors / customers

(a) Identity data

(b) Information about your own customers

(c) Marketing and communications data

(a) Consent

(b) Legitimate interest

You subscribe to our publications

(a) Business contact information

(b) Identity data

(a) Consent

You have attended an event which we have organised

(a) Business contact information

(b) Identity data

(c) Marketing and communications data

(a) Consent

(b) Legitimate interest

You give us feedback

(a) Business contact information

(b) Identity data

(c) Profile data

(a) Legitimate interest

You partake in a prize draw or competition we have organised

 

(a) Business contact information

(b) Identity data

(c) Marketing and communications data

(d) Profile data

(a) Consent

(b) Legitimate interest

 

We receive personal data about you from third parties

(a) Business contact information

(b) Identity data

(c) Marketing and communications data

(a) Consent

(b) Legitimate interest

ADMINISTRATION OF OUR WEBSITE

You create an account on one of our websites

(a) Business contact information

(b) Identity data

(c) Profile data

 

 

From time to time, we may also use aggregated information and statistics for the
purposes of monitoring website usage to help us develop our websites and our
services. We may provide such aggregated information to third parties, but these
statistics will not include information that can be used to directly or
indirectly identify any individual. We will only keep personal information for
as long as necessary to fulfil one or more of the purposes set out above.

 

7. Disclosure of personal information

Except as provided in this policy, or as notified to you at the time we collect
your information, Westcon will not disclose your personal information to except
as follows.

 * To companies within our corporate group – please see the following page for
   locations of our offices globally;
 * With third parties who need to be in possession of the information to
   undertake a transaction in which your organisation is taking part in; this
   includes service providers performing services on our behalf, including
   without limitation, those that assist us in providing products and services
   to your organisation (where you are our customer); for example, we may need
   to provide email addresses of the staff members of your customers so that we
   can obtain software licences from our vendors; our external suppliers may
   also have access to your data if they are maintaining systems which your
   personal information is stored on;
 * With third parties required to enforce any agreement we have with you; and
 * Where required to by law, including where we are obliged to disclose
   information under a court order or to a regulator with jurisdiction; this may
   also include where disclosure is required in connection with a merger,
   acquisition, or liquidation of Westcon, or to protect the rights or property
   of Westcon.

If data is disclosed to third party contractors during data processing they
shall be subject to this policy, and, if applicable, to other additional data
privacy provisions which Westcon deems necessary to protect your personal
information.

 

8. Rights regarding the processing of personal data

Under data protection laws, you may under certain circumstances have the
following rights.

 * Request access to your personal data;
 * Request correction of your personal data;
 * Request erasure of your personal data;
 * Object to processing of your personal data;
 * Request restriction of processing of your personal data;
 * Request transfer of your personal data to another provider; and
 * Right to withdraw consent.

You may contact us at any time using the details below to exercise your data
subject rights. We may need to request specific information from you to help us
confirm your identity and ensure your right to access your personal data (or to
exercise any of your other rights). This is a security measure to ensure that
personal data is not disclosed to any person who has no right to receive it. We
may also contact you to ask you for further information in relation to your
request to speed up our response.

If you have provided us with personal data, we will keep your information in
accordance with our retention policy. You may withdraw your consent to our
processing at any time by contacting us by using the below details. Except where
required by applicable laws, we will cease to use your personal data in the
manner that was authorised by your consent.

If statutory retention periods require us to continue storing your personal
information, we will ensure records which you do not want us to process cannot
be accessed in our systems.

Any personal data which we have deleted due to an instruction to erase the data,
or where we have chosen to delete the data as it is no longer needed, may be
retained in backup systems until the next deletion cycle.

With your consent, we may share personal information with companies,
organisations or individuals outside of Westcon when we have your consent to do
so. We require opt-in consent for the sharing of data. For example, we may
provide personal information to other trusted businesses to process it for us,
based on your consent and in compliance with this Global Privacy Policy.

All marketing communications we send you have a link in the footer which allows
you to manage your preferences.

Westcon complies with anti-spam laws which apply in your jurisdiction.

 

9. Collection of personal information from children

Westcon does not knowingly collect information from or about children and we do
not knowingly market our products and services to children. No one under the age
of 13 should submit any personal information to Westcon, through our website or
any other means.

 

10. Cross-border transfers of personal data

In some cases, personal information that we manage may be transferred, processed
and stored outside of your country of residence, including but not limited to
the United States and the United Kingdom. Therefore, your personal information
may be available to government authorities under lawful orders for disclosure
and laws applicable in such foreign jurisdictions. Countries to which your
personal information is transferred may not have the same data protection laws
as the country of residence. When we transfer your information to other
countries, we will protect it as set out in this global privacy policy. We
comply with applicable legal requirements providing adequate safeguards for the
transfer of personal information to countries outside the country of origin.

 

11. Security of data

The security of individuals’ personal information is important to Westcon and we
are committed to protecting the information we collect. We have put in place
appropriate technical and organisational measures to protect the information you
provide, or we collect against accidental, unlawful or unauthorised destruction,
loss, alteration, access, disclosure or use.

Such measures include but are not limited to two-factor authentication, mobile
device management, encryption for storage and transfer of data and virus and
malware scanning. We use encryption on our websites where a transfer of personal
information takes place. Our services business is accredited to the ISO 27001
standard.

We have put in place procedures to deal with any suspected personal data breach
and will notify you and any applicable regulator of a breach where we are
legally required to do so.

 

12.  Updates to our global privacy policy

Our privacy policy may change from time to time. We will post any privacy policy
changes on this page.

 

13. How to contact us

We have appointed a Compliance Officer who is responsible for answering
questions in relation to this global privacy policy. Should you have any
questions or concerns about the collection and usage of your personal
information, or if you would like Westcon to update or correct your information
or preferences please email us at ComplianceOfficer@westcon.com or write to us
at:

Compliance Officer
Westcon International, Ltd.
Chandler's House
Wilkinson Road
Love Lane Industrial Estate
Cirencester
Gloucestershire GL7 1YT
United Kingdom


We aim to respond to your queries within seven working days from receipt. If you
have a complaint which we are unable to resolve, you may refer your complaint to
the Information Commissioner’s Office.




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