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Submitted URL: https://t.mail.aircanada.com/r/?id=h238dbaa4,1dd6464c,1045be86
Effective URL: https://www.aircanada.com/ca/en/aco/home/fly/customer-support.html
Submission: On February 14 via api from CA — Scanned from CA
Effective URL: https://www.aircanada.com/ca/en/aco/home/fly/customer-support.html
Submission: On February 14 via api from CA — Scanned from CA
Form analysis
2 forms found in the DOMGET /ca/en/aco/home/search-results.html
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<div class="search-form-container" data-ng-if="!cc.showSlimHeader()">
<label class="search-holder label" for="searchbox_01" data-se-id="nav_search_info_label">
<span class="sr-only">Search site</span>
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<input name="q" type="text" class="txt-box txt-search-box" id="searchbox_01" placeholder="FIND" value="" role="textbox">
<button type="submit" class="ac-icon search btn-ghost" data-analytics-track="mega_navigation" data-analytics-val="Find" role="button"><span class="sr-only">Find</span></button>
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GET /ca/en/aco/home/search-results.html
<form class="search-form input-group ng-pristine ng-valid" action="/ca/en/aco/home/search-results.html" method="get" data-x-place-focus-on-invalid-field="" role="search">
<!---->
<div class="search-form-container" data-ng-if="!cc.showSlimHeader()">
<label class="search-holder label" for="searchbox_011" data-se-id="nav_search_info_label">
<span class="sr-only">Search site</span>
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<input name="q" type="text" class="txt-box txt-search-box" id="searchbox_011" placeholder="FIND" value="" role="textbox">
<button type="submit" class="ac-icon search btn-ghost" data-analytics-track="mega_navigation" data-analytics-val="Find" role="button"><span class="sr-only">Find</span></button>
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Text Content
Loading... * Skip to homepage * Skip to main navigation * Skip to content * Skip to search field * Skip to footer links * Skip to site map * Skip to contact Search site Find Flight Search Special Offers Book Book * * Book Travel * Routes and Partners * Flight Passes * Fare Options and Fees * Business Travel * Upgrades Opens in a New Window Plan Plan * * Baggage * Check-In Information * Travel Requirements * Special Assistance * Peace of Mind Fly Fly * * Flight Information * On Board * Customer Support * Premium Services * At the Airport * Air Canada on your Mobile Aeroplan Aeroplan * Aeroplan Overview * Earn points * Redeem points * Aeroplan Elite Status * Aeroplan Credit Cards Join Aeroplan Sign in Air Canada for Business Select your edition and language. You are currently on the Canada English edition. You will be billed in Canadian dollars - CA$ English|CA$ Accessibility Accessibility Select your edition and language. You are currently on the Canada English edition. You will be billed in Canadian dollars - CA$ English|CA$ Search site Find Hamburger Navigation Book Book Travel * Flight * Vacations Opens in a New Window * Car * Hotel * Airport Transfer Opens in a New Window External site which may not meet accessibility guidelines and/or language preferences. * Air Canada Stopover * Group Travel Routes and Partners * Where We Fly Opens in a New Window * Flight Schedules * Star Alliance and other Airline Partners * Air Canada Rouge Opens in a New Window * Air Canada Jetz and Charters * Air Canada Cargo Opens in a New Window * Toronto – Montreal/Ottawa Service Flight Passes * Purchase * Book / Manage * View Bookings * Payment and credit options * Our credit options * Our payment options * Air Canada Gift Cards * AC Conversion Card Fare Options and Fees * Manage Bookings Business Travel * Small / Midsize Businesses * Large Corporations * Meetings and Events Upgrades Opens in a New Window * Why Book With Us * Travel News & Updates Special Offers Popular Destinations: * Toronto * Montreal * Vancouver * Flights to Canada * Flights to U.S. * Flights to U.K. Close Plan Baggage * Carry-On Baggage * Checked Baggage * Special Items * Restricted Items * Delayed/Damaged * Ship your luggage ahead Check-In Information * Check In Now Opens in a New Window * How to Check In * Check-In / Boarding Times * Minimum Connection Times Travel Requirements * Travel Ready hub * Travel Documents * Customs and Immigration * Advance Passenger Information (APIS) * U.S. Secure Flight Program Special Assistance * Travelling with Children * Children Travelling Alone * Travelling with your Pet * Special Meals * Bereavement Fares Peace of Mind * Before You Go Checklist * Health and Travel Tips * Advance Seat Selection * On My Way Service * Travel Insurance * Frequently Asked Questions Use our calculator to determine your free checked baggage allowance. 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Sign in * Program overview * Earn points * Redeem points * Buy, donate, and more * Promotions Join now Special Offers Sign in See your profile Join Aeroplan Sign in Air Canada for Business * Aeroplan Elite Status * Aeroplan partners * Buy, donate and more * Credit cards overview * Earn * Family sharing * Feedback * Hotels and car rentals * News * Promotions * Redeem * HotelSavers * Conversion programs * Deposit points * Estate policy * Inactivity policy * Request missing points * Redeem with Air Canada * Try our travel tools * Earn Everyday * Earn with Air Canada * About eUpgrades * Aeroplan 25K Status benefits * Aeroplan 35K Status benefits * Aeroplan 50K Status benefits * Aeroplan 75K Status benefits * Aeroplan Super Elite Status benefits * Compare Aeroplan Elite Status Benefits * Elite Status Terms and Conditions * Million Mile program * Priority Rewards * Qualifying for Aeroplan Elite Status * Report a SQD discrepancy * Status Pass * Threshold eUpgrades and gifts * Report eUpgrades discrepancies * eUpgrade Policy * Report eUpgrades discrepancies * eUpgrade Policy * American Express Aeroplan Cards * CIBC Aeroplan Credit Cards * TD Aeroplan Credit Cards * American Express Aeroplan Business Reserve Card * American Express Aeroplan Cards * American Express Aeroplan Cards benefits * American Express Aeroplan Corporate Cards * American Express Aeroplan Corporate Cards benefits * CIBC Aeroplan Credit Cards benefits * CIBC Aeroplan Personal Credit Cards * CIBC Aeroplan Visa Business Card * TD Aeroplan Credit Cards benefits * TD Aeroplan Personal Credit Cards * TD Aeroplan Visa Business Credit Card * Aeroplan Partners - LCBO * Aeroplan partners - Rocky Mountaineer * Aeroplan partners - Starbucks * Aeroplan partners - Uber and Uber Eats * Accumulation changes for Avianca! * Accumulation changes for Canadian North! * Air Dolomiti * Air Serbia joins Aeroplan * An update on Flight Reward Chart * Azul joins Aeroplan * Eurowings Discover * LCBO * Make the most of Aeroplan Elite Status in 2022 * More flexibility for our members * Partnership changes for Home Hardware * Points expiry suspended * Starbucks * Update to Star Alliance Gold lounge access * Virgin Australia joins Aeroplan as a new airline partner * Vistara joins Aeroplan * Asiana airlines HAVE A QUESTION? Choose a category below for answers. * Travel essentials * Aeroplan * Booking help * Helpful links TRAVEL ESSENTIALS PREPARE FOR TRAVEL View all MANAGE YOUR TRIP View all DAY OF TRAVEL View all POST TRAVEL View all PREPARE FOR TRAVEL Accessible travel Plan your trip by reviewing and requesting our accessibility services. Carry-on baggage Take the guesswork out of what you can and cannot bring in the cabin. Checked baggage See how many bags you can check for your trip. Check-in and boarding times Leave plenty of time to check in, drop off your bags and go through security. Children and travel Travelling with kids? We’ve got you covered. Flight Passes Book and fly with unequalled flexibility and convenience. Restricted/prohibited items Some things are just not meant to travel by air. Special items From guitars to golf clubs, these special items can come with you provided you follow a few simple rules. Travelling with a pet Find everything you need to know for your pet to travel safely and in comfort. MANAGE YOUR TRIP Access/update your booking Make sure everything is exactly the way you want it. Air Canada App Travel like a pro: book, fly, use Aeroplan, and manage it all from the palm of your hand. Credit options Need to cancel? You can store your ticket’s cash value and use it when you’re ready to fly next. Refund and cancellation policy Find out everything you need to know about refunds and cancellations. Seat selection Up front, extra space, window, or aisle? The choice is yours. Special meals We offer a selection of special meals to meet your dietary needs. DAY OF TRAVEL Check a flight’s status Get the latest on the status of a flight’s departure or arrival time. Check in for your flight Check in anytime from 24 hours before departure. Daily travel outlook See the day’s outlook on possible disruptions caused by weather or other conditions. Flight disruptions What happens when a flight is disrupted? POST TRAVEL Baggage – delays or damage We handle your bags with the utmost care. But delays or damage can occur. Customer Service Plan Our Customer Service Plan outlines our policies and addresses key service elements that most affect our customers. Lost and found Did you forget something on one of our flights or at the airport? Receipt requestsExternal site which may not meet accessibility guidelines and/or language preferences. Do you need proof of payment for a ticket purchase or other fee paid? AEROPLAN PROGRAM OVERVIEW Learn more EARNING POINTS Learn more REDEEMING POINTS Learn more MISSING POINTS Learn more BOOKING HELP DIRECT BOOKING To manage a booking made directly with Air Canada, including an Aeroplan reward, as well as a Google Flights, Kayak or Skyscanner booking. Manage your booking ONLINE AGENCY OR TRAVEL AGENT If you booked via an online travel agency such as Expedia, Priceline or Flight Centre, or with a real-life travel agent, please contact them directly; they use unique booking systems that we cannot access. VACATION PACKAGES To book or modify an Air Canada Vacations package. Go to Air Canada Vacations BUSINESS TRAVEL To manage all your company’s business travel needs. Go to Air Canada for Business NEW BOOKING To book a flight with us, no hassle, no fuss. Book a flight HELPFUL LINKS FLIGHT DISRUPTIONS Your flight was disrupted? Find out if you’re eligible for compensation. Check my eligibilityExternal site which may not meet accessibility guidelines and/or language preferences. GENERAL CONCERNS OR FEEDBACK For refund requests, issues with baggage, Flight Passes or Gift Cards, or other travel-related matters, write to us. Submit feedbackExternal site which may not meet accessibility guidelines and/or language preferences. SPEAK WITH AN AGENT If you haven’t found what you need, or you just want to speak to an agent, call us. Consult the directory DIRECTORY Ready to call us? Please first make sure your query isn't covered by one of the other options on this page, as our call centre agents are not able to access certain information. AIR CANADA – FLIGHTS AND RESERVATIONS For new reservations, changes or cancellations on direct bookings only, or general flight information. 1-888-247-2262 Toll free, 24/7, within Canada and the U.S. 514-393-3333 Toll charges may apply. AEROPLAN For Aeroplan-related inquires, including booking, changing, or cancelling a flight reward. 1-800-361-5373 Canada, U.S., Caribbean 0-800-756-3865 United Kingdom 514-395-0300 All other areas BAGGAGE – DELAYED OR DAMAGED Have a WorldTracer file? Let us knowExternal site which may not meet accessibility guidelines and/or language preferences. if you have not been reunited with your bags within 3 days. 1-888-689-BAGS (2247) Toll free, 24/7, within Canada and the U.S. ACCESSIBILITY SERVICES Review or request our accessibility services. Calling from outside Canada or the U.S.? Visit our international directory. Close We have detected a device type and/or operating system version that may result in slow performance on this site. If you are experiencing problems, please try our mobile app Opens in a new windowExternal site which may not meet accessibility guidelines and/or language preferences.. CUSTOMER SUPPORT * Contact Information Opens in a New Window * Baggage Fees and Optional Services * Baggage Fee Changes * Privacy policy * Cookies and tracking technologies policy SPECIAL OFFERS * View Special Offers * Subscribe Opens in a New Window * Modify Preferences Opens in a New Window ABOUT AIR CANADA Facebook Opens in a New Window External site which may not meet accessibility guidelines and/or language preferences. Twitter Opens in a New Window External site which may not meet accessibility guidelines and/or language preferences. YouTube Opens in a New Window External site which may not meet accessibility guidelines and/or language preferences. RSS Feeds Opens in a New Window External site which may not meet accessibility guidelines and/or language preferences. * Media Centre Opens in a New Window * Official Languages Opens in a New Window * Travel Agents * Careers Opens in a New Window * Air Canada Cargo Opens in a New Window * Air Canada Foundation Opens in a New Window * Investor Relations * Site Map Voted Best Airline in North America Best Airline Staff in Canada and North America General Conditions of Carriage & Tariffs Customer service plan Terms of use © 2024 Air Canada Indicates an external site which may not meet accessibility guidelines and/or language preferences.