ciscouccevideotraining.voicebootcamp.com Open in urlscan Pro
52.2.101.114  Public Scan

Form analysis
0 forms found in the DOM

Text Content

.


CISCO UCCE TRAINING




https://www.voicebootcamp.com




SELF STUDY KITS INCLUDES

Learn to Deploy Cisco UCCE Solutions with CVP, Finesse and CUIC.  Learn New
Contact Center skills for high paid career

CISCO UCCE/PCCE ADVANCED DEPLOYMENT SELF STUDY KIT

CISCO UCCE/PCCE ADMINISTRATION STUDY KIT

CISCO UCCE/PCCE ADVANCED SCRIPTING SELF STUDY KIT

CISCO UCCE/PCCE TROUBLESHOOTING STUDY KIT

CISCO CVP CALL STUDIO SCRIPTING LAB

2 PC USER LICENSES & 5 YEAR ACCESS

80 HOURS OF LAB ACCESS UPON REQUEST

EMAIL/ONLINE FORUM SUPPORT FROM CISCO INSTRUCTOR 

Reg $1,299 - Now $899/5 year access

Get Your Free Copy Today!


4th of July Promotion - Include Cisco WebEx Contact Center & Amazon Connect
Cloud Contact Center Study Kits (value of $1600 for free)



Contact us: +1-866-777-0060 | sales@voicebootcamp.com


LIMITED TIME OFFER

 * 9
   9
 * 0
   0

 * 9
   9
 * 0
   0

Days
••
 * 9
   9
 * 0
   0

 * 9
   9
 * 0
   0

Hours
••
 * 9
   9
 * 0
   0

 * 9
   9
 * 0
   0

Minutes
••
 * 9
   9
 * 0
   0

 * 9
   9
 * 0
   0

Seconds

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh
euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

YES! I WANT THE DEAL!

100% Money Back Guarantee.



Try It For Free


BONUS - GET FREE CISCO WEBEX CONTACT CENTER & AMAZON CONNECT STUDY KITS IF
ORDERED BY JULY 7, 2023


ENHANCE YOUR SKILLS & INCREASE YOUR OPPORTUNITY IN THE CISCO CONTACT CENTER
CAREER











CISCO UCCE LECTURES


CISCO CVP CALL STUDIO LECTURE




CISCO CVP DISCUSSION ELEMENT




CISCO UCCE TROUBLESHOOTING






OUTLINE

Cisco UCCE/PCCE Advanced Deployment Self-Study Kit

Chapter 01 - Cisco UCCE Introduction to UCCE and CVP Bootcamp

Chapter 02 - Cisco UCCE Architecture of Cisco Contact Center Enterprise

Chapter 03 - Cisco UCCE Design Consideration

Chapter 04 - Cisco UCCE Deployment Model

Chapter 05 - Cisco UCCE Central Controller

Chapter 06 - Cisco UCCE Preparing and Installing Cisco UCCE Software

Chapter 07 - Cisco UCCE Organizational Units in Active Directory and Web Setup

Chapter 08 - Cisco UCCE Unified CCE Central Controller - Logger

Chapter 09 - Cisco UCCE Unified CCE Central Controller - Router

Chapter 10 - Cisco UCCE Agent Desk Settings and VRU Type

Chapter 11 - Cisco UCCE Peripheral Gateway PG and CTI Server

Chapter 12 - Cisco UCCE Routing Client

Chapter 13 - Cisco UCCE skill Target Sub System

Chapter 14 - Cisco UCCE uCCE Call Flow with CVP

Chapter 15 - Cisco UCCE Call Routing Post Route from CUCM Call Flow using UCCX

Chapter 16 - Cisco UCCE Scripts Editor and Basic Scripting

Chapter 17 - Cisco UCCE Basic Administrative Scripts

Chapter 18 - Cisco UCCE Basic Scripting with Call Variables

Chapter 19 - Cisco UCCE Overview of Cisco Unified CVP

Chapter 20 - Cisco UCCE Configuring VXML Gateway for UCCE and CVP

Chapter 21 - Cisco UCCE Creating Network VRU Scripts and CVP Microapp

Chapter 22 - Cisco UCCE Creating UCCE Scripts with CVP

Chapter 23 - Cisco UCCE Installation and Configurations of Cisco Finesse

Chapter 24 - Cisco UCCE Overview and Installation of Cisco Unified Intelligent
Center with Live Data

Chapter 25 - Cisco UCCE Configuration of Cisco CUIC Reporting

Lab Outline

Lab 01 - Preparing Windows Server For Active Directory in UCCE Deployment

Lab 02 - Preparing and Install Microsoft SQL Server 2014 for UCCE Deployment

Lab 03 - Deploying Cisco UCCE Base Software

Lab 04 - Installing and Preparing Cisco CVP Call Server

Lab 05 - Deploying Cisco CVP Operation Console Manager

Lab 06 - Prepare and Install Cisco Finesse Server

Lab 07 - Prepare and Install Cisco Unified Intelligent Center CUIC

Lab 08 - Preparing UCCE Servers with Instance in Active Directory

Lab 09 - Simplex - How To Configure ROUTER in Simplex Mode

Lab 10 - Simplex - How To Configure LOGGER in Simplex Mode

Lab 11 - Simplex - How To Configure Administrator Server and HDS-DDS in Simplex
Mode

ab 12 - Simplex - Configure PG to support Unified PG with Routing client

Lab 13 - Simplex - Configure PG to support Unified PG with Non-Routing client

Lab 14 - Simplex - How to Install CVP Call Server and Operation Console in
Distributed Environment

Lab 15 - Simplex - Configuring VRU PG for CVP

Lab 16 - Simplex - Configure, and Integrate CTI Server and Finesse Server

Lab 17 - Duplex - Migrate Router and Logger To Duplex Deployment

Lab 18 - Duplex - Migrate Unified PG in US Cluster To Duplex Deployment

Lab 19 - Configure Network VRU with Label

Lab 20 - Modifying Agent Target Rule for CVP Routing Client

Lab 21 - Configuring CVP To Work with VXML Gateway and UCCE Server

Lab 22 - Configuring VXML Voice Gateway for Application and Dial peer for CVP

Lab 23 - Creating ECC Variable For UCCE Scripts to support CVP Call

Lab 24 - Creating Network VRU Scripts

Lab 25 - Developing a basic call center script for UCCE with CVP

Lab 26 - Schedule and Test Cisco UCCE Script with Agent Online

Lab 27 - Configuring Redundant Finesse Server

Lab 28 - Configuring Finesse with Variable, Phone Book, Reason Code, and Team

Lab 29 - Configuring Workflow in Cisco Finesse Server for Browser Popup

Lab 30 -Routing Calls to Multiple Skills Group From Different CUCM Clusters
using Enterprise Skills Group Node

Lab 31 - Configuring Cisco CUIC Reporting For Cisco UCCE Real Time and
Historical Database

Lab 32 - Integrating CUIC Reporting Server with UCCE and LDAP User




Cisco UCCE/PCCE Administration & Troubleshooting Study Kit

Lab 1 - Overview of Cisco UCCE Administration Tools

Lab 2 - Getting started with Agent Desk Settings

Lab 3 - Prepare and Configuring Network VRU for CVP

Lab 4 - Preparing and Configuration Services and Skills Groups

Lab 5 - Creating Agent, Supervisor, and Team Lists

Lab 6 - Configure PG for IP IVR (UCCX)

Lab 7 - Creating Network Trunk and Trunk Group for IP IVR

Lab 8 - Configuring PG For Cisco Unified CM

Lab 9 - Defining Agent Target Rule and Device Target

Lab 10 - Defining Enterprise Skills Group to Route calls to an agent from
Multiple Unified CM Clusters

Lab 11 - Setting Limit on Number of Skills group per agent

Lab 15 - Creating Precision Queues - Attributes

Lab 15 - Creating Precision Queues - Attributes and Assign it to Agent

Lab 13 - Creating Precision Queues and Rules to select Agent

Lab 14 - Creating SCRIPT for Precision Queue and Testing calls

Lab 15 - Outbound Dialer - Preparing Logger for Outbound dialer

Lab 16 - Outbound Dialer - Configuring PG for CUCM Agent Cluster

Lab 17 - Outbound Dialer - Configuring Dialer Component in ICM

Lab 18 - Outbound dialer - Network VRU and Media Routing PG

Lab 19 - Outbound dialer - Creating Skills Group and Dial Number

Lab 20 - Outbound dialer - Ensure Time and ECC Variable Configured

Lab 21 - Outbound Dialer - Ensure LoggerA outbound dialer is enabled

Lab 22 - Outbound Dialer - Dialer Component on PG

Lab 23 - Outbound Dialer - Modify Local Static Route Files

Lab 25 - Outbound Dialer - Modify The Media Routing with Dialer

Lab 26 - Outbound Dialer - Verification of Outbound Component

Cisco UCCE/PCCE Advanced Scripting Self-Study Kit

Lecture on Video

Chapter 01 - Introduction to Script Editor

Chapter 02 - Call Type Contact Data and Scripting

Chapter 03 - Categorizing Contacts

Chapter 04 - Selecting Routing Targets

Chapter 05 - Network VRUs

Chapter 06 - Variable and Formula

Chapter 07 - UCCE Scripting with Call Variables

Chapter 08 - Scripting with External Database

Chapter 09 - UCCE Basic Administrative Scripts

Chapter 10 - Built-In Function – String Manipulation

Chapter 11 - Introduction to Cisco Unified CVP and ICM Scripting

Chapter 12 - Implementing Cisco Unified ICM Enterprise Scripting Micro
applications

Chapter 13 - Overview of CVP Call Studio

Chapter 14 - Creating basic CVP Scripts

Chapter 15 - Executing CVP Scripts via UCCE Scripting

Lab 01 - Create a basic UCCE Scripts

Lab 02 - Create a script with comment & monitoring object

Lab 03 - Routing calls to different scripts based on Call Type and Prefix Match

Lab 04 – Routing Call Based on CLID and Dialed Number

Lab 05 - Requalify Call Type - Routing calls to another script

Lab 06 – Use GotoScript to route calls to different scripts

Lab 07 – Creating Time of Day Routing

Lab 08 – Distribute call load using Percentage Allocation

Lab 09 – Routing Calls using Skills Group using LAA Method

Lab 10 – Routing calls to Services using Service Node







Cisco UCCE/PCCE Troubleshooting Study Kit

Lab 1 - Introducing Cisco UCCE Troubleshooting Utilities

Lab 2 - Preparing and Configuring RTMT To Troubleshoot UCCE and CVP

Lab 3 - Learn to use Unified System CLI to troubleshoot UCCE

Lab 4 - Using RTTEST command to troubleshoot the UCCE Platform

Lab 5 - How to use Dumplog to analyze Logs

Lab 6 - Using OPCTest Command to See PG Status

Lab 7 - Using OPCTest To List Calls and Identify particular calls

Lab 8 - Using OPCTest Utility to gather Agent Statistic

Lab 9 - Troubleshooting Cisco UCCE Call Flow

Lab 10 - Learn To Isolate Switch Leg Issues for UCCE and CVP

Lab 11 - Learn To Isolate VRU Leg for UCCE and CVP

Lab 12 - Learn How To Isolate Subsequent Warm Transfer Fault

Lab 13 - Utility - How to run EMSMON Utility

Lab 14 - Troubleshooting Shutdown Error for Router

Lab 15 - Learn to Troubleshoot Finesse Out Of Service Issue

Lab 16 - How to Set Trace Settings and Log Collection

Lab 17 - How To Set Trace and Log Collections on Cisco Finesse

Lab 18 - Setup Trace Settings and Log Collection on CVP

Lab 19 - Setting Trace and Logs Collection for Virtualized Voice Browser

Lab 20 - Utility - Troubleshooting using EMSMON Agent PG Not Active

Lab 21 - Troubleshooting UCCE - The client gets fast busy when dialed DN

Lab 22 - Troubleshoot UCCE Call - Gateway Not Found - Customer calls are failing
every now

Lab 23 - Call Fails with Error Message Not Found, GW Call using SURV TCL Flag

Lab 24 - Troubleshooting Calls - Agent Reserve But Call Is Not Connected

Lab 25 - The device associated with that extension or dial number is invalid -
Part 1

Cisco CVP Call Studio Scripting Study Kits

Chapter 1.0 - Overview of Cisco Unified Call Studio - Lecture

Chapter 2.0 - Getting Started with Creating Basic Application

Chapter 20 - Creating your local Action Element using Java API with Customized
Parameter

Chapter 3.0 - Overview of Elements View

Chapter 4.0 - Integrating Cisco Unified ICM Scripts with Cisco CVP Call Studio
Scripts

Chapter 5.0 - My First Integrated Service Application

Chapter 6.0 - Subdialog Element

Chapter 7.0 - Audio Element and its settings

Chapter 8.0 - Decision Element and Its settings

Chapter 9.0 - Creating introductory Text To Speech Scripts with TTS Server

Chapter 10 - Creating Menu-Driven Application with TTS and Audio Files

Chapter 11 - Overview of Number Capture Element

Chapter 12 - Overview of Record Element and Configurations

Chapter 13 - Overview of Database Element and Its Configurations

Chapter 14 - Overview of Call Studio - Session API

Chapter 15 - Cisco CVP Java Class - Call Start Action and Call End Action

Chapter 16 - Creating CVP Scripts with a Java Class Standard Action and Decision
Element

Chapter 17 - Creating Cisco CVP Call Studio Script with Mathematical Expression

Chapter 18 - Create a Standard Action Element using Java API

Chapter 19 - Creating a Decision Action Element using Java API

Chapter 20 - Creating your own local Action Element using Java API with
Customized Parameter

Chapter 21 - Creating your own local Decision Element using Java API with
Customized Parameter

Chapter 22 - Creating your own local Decision Element using Java API with Param

Chapter 23 - How to manage large Cisco Call Studio Scripts using Page and Page
Connector

Chapter 24 - Creating Customized Parameter for Custom VoiceElement

Chapter 25 - Overview of Google Dialogflow and CVP Integration

Chapter 26 - Cisco CVP DialogFlow - Preparing Google Cloud For CVP Virtual Agent



All rights reserved. 

Visitor Information Reporting Allow this website to collect visitor and device
info for statistical purposes.
Save Changes

View Details

Quantity
- +
Sold Out




X < >

We're offline
Leave a message
We use cookies to give you the best possible experience while you browse through
our website. By pursuing the use of our website you implicitly agree to the
usage of cookies on this site.
Accept All
Preferences
We use cookies to provide a better service. Continue to use the site If you're
happy with this, or find out how to disable cookies.
Learn MoreAccept