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HELP CENTRE

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HOW CAN WE HELP YOU TODAY?

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KNOWLEDGE BASE


CLUBCARD VIEW ALL

ClubCard FAQ's 15
 * What must I do to get my own Clicks ClubCard?
 * How do I earn points?
 * How many points equal how many Rands?
 * How can I view my points?
 * How do I redeem my points?

See all 15 articles
OMNI FAQ's 1
 * Setting up an online account

Flexicare 8
 * Is Flexicare a medical aid?
 * Can I purchase Flexicare to add to my existing Discovery medical aid cover?
 * Where and how can a ClubCard member purchase this Flexicare product?
 * What health benefits/cover can I receive when I purchase this product?
 * Who else can I include when purchasing this Flexicare health benefits/cover
   for myself?

See all 8 articles


SHOPPING VIEW ALL

Products & Promotions 3
 * I saw a product advertised, but it’s not in my nearest store?
 * Are prices advertised applicable to Botswana / Swaziland / Namibia / Botswana
   / Lesotho?
 * What are the terms and conditions for products and promotions?

Online Shopping 44
 * Who can shop online?
 * Do I need to register to shop online with Clicks.co.za?
 * I don’t have a Clicks ClubCard, can I still buy products online?
 * I’ve forgotten my password – what do I do?
 * How can I change my profile details?

See all 44 articles
Digital Gift Vouchers 10
 * Can I purchase a gift voucher online?
 * Where can mobile vouchers be redeemed?
 * How to spend a mobile voucher
 * Can mobile vouchers be used in combination with other payment methods?
 * Can I use a portion of the mobile voucher I received, or must I redeem the
   full value of the mobile voucher in one purchase?

See all 10 articles
COVID-19 Protocols 3
 * How do I receive my online delivery safely during the COVID-19 pandemic?
 * How do I collect my online delivery safely from Clicks stores during the
   COVID-19 pandemic?
 * Will Clicks still deliver online orders within 1-3 days during the COVID-19
   Pandemic?

Stores 1
 * How do I find the stores trading hours?

Pargo 9
 * Who is Pargo?
 * Can I purchase Clicks products from Pargo?
 * Who do I phone if my Pargo order is incorrect?
 * Where do I collect my Pargo parcel at a Clicks store?
 * How will Clicks know about my parcel?

See all 9 articles


PHARMACY & CLINICS VIEW ALL

Clinics 4
 * How much does the Clicks Clinic charge for its services?
 * How soon would I be able to get assistance?
 * What services do the Clicks Clinics offer?
 * Online Script Management

Repeat Prescription Services 6
 * What should I do if my prescription medications are changed by my doctor?
 * Can I register and collect my repeat prescription from any Clicks Pharmacy?
 * Can I register for this service if I’m in the middle of a repeat cycle?
 * Why use Clicks Repeat Prescription Service?
 * What are the benefits?

See all 6 articles


GENERAL VIEW ALL

Clicks Mobile App 40
 * What are the benefits of the Clicks app?
 * What operating system is the app available on?
 * What does the Clicks app cost?
 * Is the app available on mobile phones and tablets?
 * Help! I've forgotten my password

See all 40 articles
Competitions 3
 * What are the terms and conditions of the competition?
 * How are the winners chosen?
 * How do I find out if I have won?

Clicks Website 6
 * I’ve forgotten my password – what do I do?
 * How secure are my personal details on Clicks.co.za?
 * Will you sell my personal details onto third parties?
 * Are cookies being used on Clicks.co.za?
 * How can I change my profile details?

See all 6 articles
WhatsApp Services 3
 * When will I receive my card via Whatsapp?
 * When can I start using my WhatsApp card
 * Can I replace a lost card via Whatsapp?


LEGAL VIEW ALL

Privacy Policy 15
 * What information do we collect?
 * What do we use your information for?
 * How do we protect your information?
 * Do we use cookies?
 * Do we disclose any information to outside parties?

See all 15 articles
Legal Terms & Conditions 20
 * Terms & Conditions Introduction
 * General Corporate Terms
 * Responsible Use Policy
 * My ClubCard Deals
 * Pharmacy services and app

See all 20 articles
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