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Effective URL: https://www.plus.net/
Submission: On July 20 via api from US — Scanned from DE
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Submission: On July 20 via api from US — Scanned from DE
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Increases 31 March
Best value for money, most reliable and best customer service. Sign up for award-winning broadband today.
Broadband
Provider of the Year
Winner 2024
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Best value for money, most reliable and best customer service. Sign up for award-winning broadband today.
Broadband
Provider of the Year
Winner 2024
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Best value for money, most reliable and best customer service. Sign up for award-winning broadband today.
Broadband
Provider of the Year
Winner 2024
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Best value for money, most reliable and best customer service. Sign up for award-winning broadband today.
Broadband
Provider of the Year
Winner 2024
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Best value for money, most reliable and best customer service. Sign up for award-winning broadband today.
Broadband
Provider of the Year
Winner 2024
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</form>Text Content
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* Broadband Broadband
* Broadband deals
* Broadband and phone
* Full Fibre
* Fibre
* Discover broadband
* Online security
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* Moving home
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Call us on 0330 1239 123
•
•
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Call us on 0330 1239 123
YOUR BASKET
--------------------------------------------------------------------------------
You were so close to getting our broadband, so why not finish things off? Here's
a look at what was already in your basket:
Continue order
Continue order
MONTHLY PAYMENT
* every month for months, then
* months contract
* no annual contract
Change package
Change call plan
--------------------------------------------------------------------------------
MONTHLY PAYMENT TOTAL
£XX
ONE-OFF PAYMENT
--------------------------------------------------------------------------------
ONE-OFF PAYMENT TOTAL
£XX
INCLUDED WITH YOUR PACKAGE
SUMMARY
Monthly payment
One-off payments
Reward Card included
to say thanks for signing up
Amazon gift card to say thanks for signing up
Cashback to say thanks for signing up
--------------------------------------------------------------------------------
Today's payment
Continue order
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Today's payment
Continue order
JUST SO YOU KNOW...
Changing your call plan now could mean you lose some of the call extras you
added earlier, as some of our call plans include them as standard. It's worth
double checking to make sure you get what you want.
OK
--------------------------------------------------------------------------------
FULL FIBRE DEALS FROM ONLY £27.99 A MONTH
Increases 31 March
Best value for money, most reliable and best customer service. Sign up for
award-winning broadband today.
Broadband
Provider of the Year
Winner 2024
Enter your details to see your deals.
Postcode
That postcode doesn't look right. Try entering it again.
Please enter your postcode.
Landline (if known)
That number doesn’t look right. Try entering it again.
Find my deals
YOU’RE SO CLOSE TO GETTING AWARD-WINNING BROADBAND
We’ve saved your details, so all you need to do is shop for a great deal.
Your address: ${your Address Goes Here} Change details
Shop broadband
YOU’RE SO CLOSE TO GETTING A GREAT DEAL
We've saved your order for you so you don't miss out.
Your address: ${your Address Goes Here} Change details
Continue your order
Complete your order
YOU’RE SO CLOSE TO GETTING A GREAT DEAL
We've saved your order for you so you don't miss out.
Your address: ${your Address Goes Here} Change details
Continue your order
Complete your order
Existing customer? See your broadband deals
Monthly plan price increases £3 on 31 March each year
Just what you need
STRAIGHTFORWARD BROADBAND AT STRAIGHTFORWARD PRICES
Whether it’s just you online or the whole family, our simple great value
packages give you what you need including unlimited data usage.
Our fastest ever speeds up to 900Mb with rock-solid reliability
--------------------------------------------------------------------------------
Full Fibre
Up to 25x faster
Full Fibre is the latest and best connection you can get. With a flexible range
of ultrafast speeds up to 900Mb, it’s made to suit any home and can power
multiple devices.
Discover Full Fibre
Streaming, gaming, and home working with average speeds of up to 66Mb
--------------------------------------------------------------------------------
Fibre
Our Fibre broadband is simple. We’ll give you our fastest connection your home
can get at one straightforward price. Making the choice easy for you.
Discover Fibre
SEE WHAT SPEEDS AND DEALS YOU CAN GET. POP YOUR DETAILS INTO OUR BROADBAND
POSTCODE CHECKER
SEE WHAT SPEEDS AND DEALS YOU CAN GET. POP YOUR DETAILS INTO OUR BROADBAND
POSTCODE CHECKER
PACKAGES WITH YOUR BEST SPEEDS
As new Full Fibre technology rolls out across the UK, you’ll have different
types of products and speeds available in your area. If you can’t get Full Fibre
just yet, we’ll offer you the connection with the fastest speed you can get at
your address.
Once you’re with us, you can upgrade as soon as Full Fibre hits your street.
Find my deals
SIMPLE, RELIABLE CONNECTIVITY READY FOR A DIGITAL FUTURE
The future’s digital and older technologies like your landline will be left
behind. With straightforward broadband only, there’s no landline and no fluff.
Getting rid of what you don’t need, so you don’t have to pay for it.
Discover Full Fibre
SWITCHING IS EASY
1. 1
FIND YOUR DEAL
Select your package and complete your order
2. 2
CREATE YOUR ACCOUNT
Sign up to receive exclusive perks and upgrades
3. 3
SIT BACK AND RELAX
We'll get your switch started and let you know if we need anything else
1. 1
CHOOSE YOUR BROADBAND
Pick from our great range of packages and features.
2. 2
CREATE YOUR ACCOUNT
Sign up to receive exclusive perks and upgrades.
3. 3
SIT BACK AND RELAX
We'll get your switch started and let you know if we need anything else.
CASH-SAVING PLUSNET PERKS
When you join us you’ll get lots of amazing rewards, freebies, and discounts
from loads of great brands. Broadband with big benefits. That’s a plus.
Discover your perks
HERE’S WHY YOU’LL LOVE BEING WITH US
PROTECTING YOUR FAMILY AND DEVICES FOR FREE
With Plusnet SafeGuard you control the content your kids see. Plusnet Protect
powered by NortonTM secures your devices from online threats.
See security extras
BROADBAND THAT DOESN’T COST THE EARTH
Our network’s been using 100% renewable energy since 2021. Good news for you and
the planet.
UK-BASED CUSTOMER SERVICE
Our award-winning support team go the extra mile 7 days a week to look after
you.
Get in touch
AWARD-WINNING BROADBAND WITH EVEN MORE TO LOVE
THE FAB FOUR FROM USWITCH AWARDS 2024
Not one, but four big trophies at the 2024 Uswitch Awards. We're chuffed to bits
we scooped Broadband Provider of the year for the second year in a row. We also
won Best Value for Money, Most Reliable and Best Customer Service. Wow! That’s a
big plus.
Take a peek at what else we’ve won. See all our awards.
HERE’S THE LEGAL BIT
You can see our full residential terms and conditions here (opens new tab or
window).
On 31 March each year the monthly plan price will increase by £3 for Broadband
and out of bundle charges will increase 5%. See About annual price changes for
details. Please note the cost of other services you take from us may increase or
decrease while you are a Plusnet customer.
BROADBAND AND LINE RENTAL
Line rental is included in all our broadband packages, apart from our Full Fibre
and Fibre packages. The standard line rental price is £28.63 a month and the
standard line rental price, or where applicable the discounted line rental
price, is included in the package price.
UNLIMITED FIBRE EXTRA (18 AND 24 MONTH CONTRACTS)
Prices and terms are subject to change during your contract.
For new Plusnet customers that sign up for 18 or 24 months (as appropriate).
Line rental is included in the price (line only, no calls included). Price from
month 19 or 25 (as appropriate) currently £58.69 a month (incl. line rental).
Compatible line required otherwise a £49.99 installation charge may apply
(excluding any external construction charges). We'll include a wireless router.
Outside of your 14 day cancellation period, if you choose to end your service
within the minimum period, you will have to pay an early termination charge
(opens new tab or window).
The date your broadband and line rental activates, or where your services do not
activate at the same time, the service that activates first, will be used as
your monthly billing date. If your broadband or line rental service are not
activated at the same time, for the service that is activated at a later date,
charges will be pro rated for the first month and any applicable discounts for
that service will apply once the service starts.
Subject to availability and cannot be used in conjunction with any other offer.
No cash alternative. Exclusions and terms apply (opens new tab or window).
UNLIMITED FIBRE (18 AND 24 MONTH CONTRACTS)
Prices and terms are subject to change during your contract.
For new Plusnet customers that sign up for 18 or 24 months (as appropriate).
Line rental is included in the price (line only, no calls included). Price from
month 19 or 25 (as appropriate) currently £51.54 a month (incl. line rental).
Compatible line required otherwise a £49.99 installation charge may apply
(excluding any external construction charges). We'll include a wireless router.
Outside of your 14 day cancellation period, if you choose to end your service
within the minimum period, you will have to pay an early termination charge
(opens new tab or window).
The date your broadband and line rental activates, or where your services do not
activate at the same time, the service that activates first, will be used as
your monthly billing date. If your broadband or line rental service are not
activated at the same time, for the service that is activated at a later date,
charges will be pro rated for the first month and any applicable discounts for
that service will apply once the service starts.
Subject to availability and cannot be used in conjunction with any other offer.
No cash alternative. Exclusions and terms apply (opens new tab or window).
UNLIMITED BROADBAND (18 AND 24 MONTH CONTRACTS)
Prices and terms are subject to change during your contract.
For new Plusnet customers that sign up for 18 or 24 months (as appropriate).
Line rental is included in the price (line only, no calls included). Price from
month 19 or 25 (as appropriate) currently £44.35 a month (incl. line rental).
Compatible line required otherwise a £49.99 installation charge may apply
(excluding any external construction charges). We'll include a wireless router.
Outside of your 14 day cancellation period, if you choose to end your service
within the minimum period, you will have to pay an early termination charge
(opens new tab or window).
The date your broadband and line rental activates, or where your services do not
activate at the same time, the service that activates first, will be used as
your monthly billing date. If your broadband or line rental service are not
activated at the same time, for the service that is activated at a later date,
charges will be pro rated for the first month and any applicable discounts for
that service will apply once the service starts.
Subject to availability and cannot be used in conjunction with any other offer.
No cash alternative. Exclusions and terms apply (opens new tab or window).
FIBRE (12, 18 AND 24 MONTH CONTRACTS)
Prices and terms are subject to change during your contract.
For new Plusnet customers that sign up for 12, 18 or 24 months (as appropriate).
Price from month 13, 19 or 25 (as appropriate) currently £32.37 per month.
Compatible line required otherwise a £49.99 installation charge may apply
(excluding any external construction charges). We'll include a wireless router.
Outside of your 14 day cancellation period, if you choose to end your service
within the minimum period, you will have to pay an early termination charge
(opens new tab or window).
Subject to availability and cannot be used in conjunction with any other offer.
No cash alternative. Exclusions and terms apply (opens new tab or window).
12 month contracts are not available online, but they are available through our
contact centre. Please call us on 0330 1239 123 and we will be happy to help.
FULL FIBRE BROADBAND (12, 18 AND 24 MONTH CONTRACTS)
Prices and terms are subject to change during your contract.
For new Plusnet customers that sign up for 12, 18 or 24 months (as appropriate).
Price from month 13,19 or 25 (as appropriate) currently: Full Fibre 74 - £37.03,
Full Fibre 145 - £43.20, Full Fibre 300 - £49.38, Full Fibre 500 - £58.02, Full
Fibre 900 - £67.89. Compatible line required. Otherwise an installation is
required. We'll include a wireless router. Outside of your 14 day cancellation
period, if you choose to end your service within the minimum period, you will
have to pay an early termination charge (opens new tab or window).
Subject to availability and cannot be used in conjunction with any other offer.
No cash alternative. Exclusions and terms apply (opens new tab or window).
Openreach Survey: In some cases Openreach have to carry out a survey before they
can connect a home to Full Fibre. To do this they may need access to your
property. If they do we'll contact you to arrange a suitable time. If additional
work is required, this may take longer than the initial set-up time provided and
there could be additional costs. Our team of specialists will contact you to
confirm what additional work is needed and how long this will take, usually
within four weeks from the date your order was placed. If you don't want to
proceed with your upgrade based on this, you will be able to cancel your order
and no charges will be applied to your account.
12 month contracts are not available online, but they are available through our
contact centre. Please call us on 0330 1239 123 and we will be happy to help.
UNLIMITED BROADBAND (NO CONTRACT)
Prices and terms are subject to change during your contract.
For new Plusnet customers that sign up for a 30-day rolling contract. Line
rental is included in the price (line only, no calls included). Price from month
13 currently £44.35 a month (incl. line rental). Compatible line required
otherwise a £49.99 installation charge may apply (excluding any external
construction charges). We'll include a wireless router. You may terminate your
services at any time without having to pay an early termination charge. Outside
your 14 day cancellation period, you'll have to give at least 14 days' notice.
The date your broadband and line rental activates, or where your services do not
activate at the same time, the service that activates first, will be used as
your monthly billing date. If your broadband or line rental service are not
activated at the same time, for the service that is activated at a later date,
charges will be pro rated for the first month and any applicable discounts for
that service will apply once the service starts.
Subject to availability and cannot be used in conjunction with any other offer.
No cash alternative. Exclusions and terms apply (opens new tab or window).
EXISTING CUSTOMERS
Please see our price guide (opens new tab or window), log into your account in
the Member Centre (opens new tab or window) or call us on 0800 073 1120 to
discuss your contract.
SPEEDS
Φ Broadband speed is described as 'average download speed of 10Mb', as it is
based on speed available to at least 50% of customers at peak time (8-10pm).
Your actual speed will be dependent on your location, broadband line, home
wiring, WiFi connection and time of day. Find out why speeds vary (opens new tab
or window). Check your speed and products available at your location via 'check
availability' on our home page.
† Fibre broadband speed is described as 'average download speed of 66Mb' and
'average upload speed of 18Mb' on Unlimited Fibre Extra. 'Average download speed
of 36Mb' and 'average upload speed of 9Mb' on Unlimited Fibre and 'average
download speed of 50Mb' and 'average upload speed of 9Mb' on Fibre. It is based
on speed available to at least 50% of customers at peak time (8-10pm). Your
actual speed will be dependent on your location, broadband line, home wiring,
WiFi connection and time of day. Find out why speeds vary (opens new tab or
window). Check your speed and products available at your location via 'check
availability' on our home page.
Ө Up to 6x faster: based on a comparison between the average Unlimited Fibre
Extra download speeds with the average Unlimited Broadband speeds. The actual
speed you'll get depends on your location, broadband line, home wiring, WiFi
connection and time of day. Find out why speeds vary (opens new tab or window).
Check your speed and products available at your location via 'check
availability' on our home page.
BROADBAND EXTRAS
PLUSNET SAFEGUARD
Included with all of our broadband packages, Plusnet Safeguard filters
inappropriate web content for your household. Further information can be found
here (opens new tab or window).
PLUSNET PROTECT POWERED BY NORTON™
Our security package protects you from online threats. Charges apply for
Unlimited Fibre broadband customers. Further information can be found here
(opens new tab or window).
SOFTWARE SUPPORT FOR PLUSNET'S BROADBAND DEVICES
For further information on Product Security and Telecommunications
Infrastructure (PSTI), software support and how to report software
vulnerabilities please refer to Software Support and Reporting Security Issues
(opens new tab or window).
CALL PLANS
EVENING & WEEKEND UK & MOBILE CALLS:
Evening & Weekend calls: Calls of up to an hour to UK landlines beginning with
01, 02, 03, 0845 and 0870 numbers made Monday-Friday 7pm to 7am and any time
Saturday or Sunday (except calls to indirect access numbers (which include
calling cards) and dial-up internet access). Calls must be started and finished
within these times to be inclusive (non-chargeable). A fair usage limit of 150
calls or 1000 minutes a month (whichever is reached first) applies to calls to
0845 and 0870 numbers (if you exceed this limit, we have the right to charge you
for further calls made, suspend and/or terminate your service in accordance with
our terms and conditions).
Mobile calls: Calls to UK mobiles and 070 personal numbering services made
Monday-Friday 7pm to 7am and any time Saturday or Sunday. Calls must be started
and finished within these times to be inclusive (non-chargeable). A fair usage
limit of 1000 minutes a month applies (if you exceed this limit, we have the
right to charge you for further calls made, suspend and/or terminate your
service in accordance with our terms and conditions). Hang up and re-dial before
60 minutes and you won't be charged. Some 07 numbers do not constitute mobile
numbers and may not be included as part of an inclusive mobile package.
UNLIMITED UK & MOBILE CALLS:
Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03,
0845 and 0870 numbers at any time (except calls to indirect access numbers
(which include calling cards) and dial-up internet access). Calls must be
started and finished within these times to be inclusive (non-chargeable). A fair
usage limit of 150 calls or 1000 minutes a month (whichever is reached first)
applies to calls to 0845 and 0870 numbers (if you exceed this limit, we have the
right to charge you for further calls made, suspend and/or terminate your
service in accordance with our terms and conditions).
Mobile calls: Calls to UK mobiles and 070 personal numbering services made at
any time. Calls must be started and finished within these times to be inclusive
(non-chargeable). A fair usage limit of 2000 minutes a month applies (if you
exceed this limit, we have the right to charge you for further calls made,
suspend and/or terminate your service in accordance with our terms and
conditions). Hang up and re-dial before 60 minutes and you won't be charged.
Some 07 numbers do not constitute mobile numbers and may not be included as part
of an inclusive mobile package.
ANYTIME INTERNATIONAL 300:
Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03,
0845 and 0870 numbers at any time (except calls to indirect access numbers
(which include calling cards) and dial-up internet access). Calls must be
started and finished within these times to be inclusive (non-chargeable). A fair
usage limit of 150 calls or 1000 minutes a month (whichever is reached first)
applies to calls to 0845 and 0870 numbers (if you exceed this limit, we have the
right to charge you for further calls made, suspend and/or terminate your
service in accordance with our terms and conditions).
25% discount to top 35 international destinations: (Anytime International 300)
Get a 25% discount on chargeable calls to all countries listed in our top 35
international destinations. For more information see our tariffs guide.
300 Anytime minutes: (Anytime International 300) Means 300 inclusive minutes to
USA mobiles, Canada mobiles and all landlines listed in our top 35 international
destinations. Hang up and re-dial before 60 minutes and you won't be charged.
Other call information:
Mobile minutes: Are available to Line Only and the Anytime International 300
call plan and adds 100 inclusive minutes to UK mobile numbers and 070 personal
numbering services at any time. Hang up and re-dial before 60 minutes and you
won't be charged. Some 07 numbers do not constitute mobile numbers and may not
be included as part of an inclusive mobile package.
Service calls outside of your inclusive minutes: The charge for calls to service
numbers beginning 084, 087, 09 and 118 consists of a 9.58p per minute access
charge from Plusnet, plus a service charge set by the company you called. For
more information visit www.plus.net/ukcalling.
Calls to Plusnet Support and other Plusnet line rental customers are included in
all line rental packages. Calls to other Plusnet phone customers are included
for the first hour. Hang up and re-dial before 60 minutes and you won't be
charged.
For more information on our landline tariffs, see our guide here.
For more information on call rates for service numbers, see our guide here.
PHONE LINE EXTRAS
VOICEMAIL
1571 Voicemail: Included as standard, our answer phone-style feature takes
messages when you can't get to the phone.
Voicemail Extra: This advanced voicemail service lets you record your own
greeting, store up to 30 messages and listen to them when you're not at home.
Voicemail Extra costs £3 a month. Further information about Voicemail Extra can
be found here.
CALLER DISPLAY
See the number of the person who is calling you (you'll need a phone that
supports this service). Further information about Caller Display can be found
here. Subject to availability.
PLUSNET CALL PROTECT
Included in all line rental packages, this blocks nuisance calls on your
landline and sends them straight into your junk voicemail. Further information
about Plusnet Call Protect can be found here. Subject to availability.
EE SIM PLAN
EE SIM plan: 30 day minimum term. Subject to terms and credit check. Monthly
charges assume online billing. You will not get 5G speeds using a 4G phone.
Allowances for use in UK (excluding Jersey, Guernsey & Isle of Man) and Republic
of Ireland. A daily charge applies to use allowances in the EU/EEA unless you
have an add-on or Inclusive Extra that includes EU Roaming. See roaming costs
(opens new tab or window) page for countries and details. 50GB data fair use
policy applies outside the UK. See ee.co.uk/terms (opens new tab or window) for
countries and details. Deposit needed for roaming in limited circumstances. Use
your allowance to call/text UK mobiles, and landlines starting 01, 02 and 03
when in UK & Republic of Ireland. Some numbers aren’t included: calls to 070
numbers cost up to 5p/min and calls to 084, 087, 09 & 118 cost 83p/min plus the
applicable service charge. See ee.co.uk/prices for the EE Price Guide for a
detailed list of service charges and other charges outside of your allowance.
Personal use only. Essentials SIM: Includes speeds capped at 100Mbps, Data
Gifting and Stay Connected Data.
Stay Connected Data: If you have a capped data allowance (i.e. not an unlimited
data plan) once you have used up your monthly data allowance your speed will be
capped at 0.5Mbps. You will regain access to your standard plan speeds upon (1)
renewal of your monthly plan allowance, (2) by buying one of our data add-ons,
or (3) if you are gifted data by someone else in your family account. Once the
data add-on or gifted data runs out, you will return to the capped speed until
your monthly plan allowance has renewed. Not available with No Frills plans.;
Data gifting: Account holder only can gift between pay monthly plans on the same
account in increments of 500MB. Unlimited data plans can gift up to 100GB. Data
usage on an unlimited data plan will be deducted from giftable allowance. No
gifting to/from Smart Watches, 4G Home, 5G Home or 30-day 4G WiFi or 5G WiFi
plans. Data not used in a month does not roll over, allowances are set back to
zero at the start of each month. If you are outside your price plans standard
countries when your monthly allowances refresh on your bill date the main
account holder will not be able to gift data until you return to the UK/EU. Data
can only be used in accordance with the plan terms applicable to the receiving
line.
Our award-winning, UK based customer support is available 7 days a week
0330 1239 123
8am - 8pm Monday to Sunday
0330 1239 123
8am - 8pm Monday to Sunday
--------------------------------------------------------------------------------
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