www.pnc.com
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95.100.66.2
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URL:
https://www.pnc.com/en/customer-service.html
Submission: On June 10 via manual from US — Scanned from DE
Submission: On June 10 via manual from US — Scanned from DE
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</form>Text Content
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SIGN ON
SIGN ON TO ONLINE BANKING
OR SELECT ANOTHER SERVICE
* Mortgage Application Status Tracker
* I-Link
* PNC Benefit Plus HSA
* I-Hub
* PNCI International
* PayeeWeb
Close Menu or Return to Online Banking Login
User ID (required)
Remember User ID
DO NOT check this box if you are using a public computer. User IDs potentially
containing sensitive information will not be saved.
Password (required)
Remember User ID
DO NOT check this box if you are using a public computer. User IDs potentially
containing sensitive information will not be saved.
Forgot ID or Password?
or Enroll In Online Banking
Get our mobile banking app:
(External)
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Banking
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* See All
FEATURED
HOW MOBILE BANKING CAN HELP YOU SAVE TIME AND MONEY
When it comes to getting your banking questions answered, using your
mobile banking app can help you save time and even allow you to avoid
fees.
* Support
STAY INFORMED ON NEWS AND ISSUES IMPACTING PNC CUSTOMERS
Stay Informed on News and Issues Impacting PNC Customers
Visit Update Center
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SUPPORT
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* Auto Loans
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HOW CAN WE HELP YOU
How Can We Help You
* Call 1-888-PNC-Bank
* @PNCBank_Help
* Locate a Branch or ATM
* Schedule an Appointment
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GET A CLEAR PICTURE OF WHERE YOU ARE TODAY AND PLAN FOR THE FUTURE YOU
WANT
get a clear picture of where you are today and plan for the future you
want
Experience Financial Wellness
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Spend, save and grow your money with Virtual Wallet®.
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When you open and use a new, qualifying business checking account.
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SEARCH
WELCOME TO PNC! HOW CAN WE HELP YOU TODAY?
When autocomplete results are available use up and down arrows to review and
enter to select. Touch device users, explore by touch or with swipe gestures.
SIGN ON
SIGN ON TO ONLINE BANKING
OR SELECT ANOTHER SERVICE
* Mortgage Application Status Tracker
* I-Link
* PNC Benefit Plus HSA
* I-Hub
* PNCI International
* PayeeWeb
Close Menu or Return to Online Banking Login
User ID (required)
Remember User ID
DO NOT check this box if you are using a public computer. User IDs potentially
containing sensitive information will not be saved.
Password (required)
Remember User ID
DO NOT check this box if you are using a public computer. User IDs potentially
containing sensitive information will not be saved.
Forgot ID or Password?
or Enroll In Online Banking
Get our mobile banking app:
(External)
(External)
CUSTOMER SERVICE & SUPPORT
HOW CAN WE HELP YOU TODAY?
MENU
Browse By Product
Frequently Asked Questions
Contact Us
BROWSE BY PRODUCTS
SERVICE & SUPPORT INFORMATION FOR YOUR EXISTING ACCOUNT OR LOAN
Auto Loans
Credit Cards
Home Equity Loans & Lines of Credit
Mortgage
Online & Mobile Banking
Personal Banking
Personal Loans & Lines of Credit
Student Loans
FREQUENTLY ASKED QUESTIONS
FIND ANSWERS TO COMMONLY ASKED ACCOUNT QUESTIONS
WHERE CAN I FIND MY FULL ACCOUNT AND ROUTING NUMBERS?
Routing numbers are nine digit numbers that can also be referred to as banking
routing numbers, routing transit numbers, RTNs, and ABA numbers. This code
identifies your financial institution and it can differ depending on where you
opened your account and the type of transaction you make.
There's a number of ways you can find your Account and Routing numbers:
PNC MOBILE APP
For all Deposit Accounts (Checking and Savings)
1. Sign in to the Mobile app.
2. Select your account, then select Account and Routing Numbers.
3. Verify your identity by entering a one-time passcode to view your full
account number and routing number.
--------------------------------------------------------------------------------
ONLINE BANKING
For Deposit Accounts (Checking and Savings)
1. Sign on to Online Banking and select your account.
1. For Virtual Wallet accounts, go to Account Activity, change the selected
Virtual Wallet account from the dropdown if needed, and select Go to the
Account and Routing Number link.
2. For all other checking and savings accounts, select the Show Account &
Routing Number link.
2. Verify your identity by entering a one-time passcode and follow the
instructions for viewing your full account number and routing number.
--------------------------------------------------------------------------------
ON YOUR ONLINE STATEMENT:
If you have activated Online Statements within Online Banking, you can find your
full account number on the PDF version of your Online Statements. To find your
full account number:
1. Sign on to Online Banking.
2. Select your account.
3. Click on the Online Statements link from the Account Activity page.
4. Click on the Print Statement link. The full account number can be viewed on
the top right hand corner of the statement.
--------------------------------------------------------------------------------
ON YOUR PAPER CHECKS:
Your Account number and Bank (ABA) Routing number can be found at the bottom of
your checks:
If you don’t have your checkbook handy, don’t worry. If you have recently
written a check that has posted to your account you can:
1. Sign on to Online Banking.
2. Select your account.
3. Within the Posted Transactions section of the Account Activity page, locate
a recently posted check and click on the blue hyperlink under the
Description column.
4. View an image of the check to obtain the routing and account number.
--------------------------------------------------------------------------------
INCOMING WIRE TRANSFERS
Incoming wire transfers have a different routing number than the one displayed
on your account. To set up an incoming wire transfer, you’ll need to provide
your account number and the following PNC Bank Routing Number: 043000096.
Learn more about wire transfers at PNC
WHAT SHOULD I DO IF I CAN'T ACCESS MY ACCOUNT, OR FORGOT MY ONLINE BANKING
PASSWORD OR USER ID?
IF YOU FORGET YOUR PASSWORD, YOU CAN RESET IT ONLINE WITH YOUR DEBIT CARD
INFORMATION OR A PHONE NUMBER THAT YOU HAVE ENROLLED THROUGH ONLINE BANKING.
To reset your Password and regain access immediately, click on "Forgot Your User
ID or Password?" located in the Online Banking Sign On block on pnc.com. This
link will walk you through the steps necessary to reset your Password
If you forget your User ID, you will need to contact us directly by either
calling us or stopping into any of our PNC Branches to obtain this information.
HOW DO I CHANGE THE ADDRESS, PHONE NUMBER, OR EMAIL ADDRESS ON MY ACCOUNT?
IT'S EASY TO CHANGE THE ADDRESS YOU HAVE ON FILE WITH PNC FOR YOUR ACCOUNTS:
In Online Banking, Click on the Customer Service tab and then select the
"Customer Profile" option at the top. You'll see your personal information.
To update your mailing address:
1. Click "edit" next to the Customer Address section.
2. Place a check next to the account(s) that you would like to change.
3. Type in your new address and click the "next" button.
4. Confirm that the new address is correct and click the "submit modifications"
button.
--------------------------------------------------------------------------------
To update your phone number:
1. Click “edit” next to the Telephone Numbers section.
2. Delete the digits in either the Primary and Secondary fields.
3. Click the “Next” button.
--------------------------------------------------------------------------------
To update your email address:
1. Click “edit” next to the Email Addresses section.
2. Type in your new email address.
3. Confirm your new email address by reentering it.
4. Click the “Submit Modifications” button.
--------------------------------------------------------------------------------
For international address change requests, connect with us using Message PNC in
the PNC Mobile app or Online Banking. Include your phone number and a physical,
international address or a Military Box address.
For Business Accounts: In order to change the address on record, please contact
the PNC Business Banking Care Center at 1-877-287-2654. Some business accounts
will require a visit to your local PNC branch to change the address.
HOW DO I ORDER CHECKS?
IT’S EASY TO ORDER CHECKS WITH ONLINE BANKING:
1. Sign in to Online Banking
2. Click on the Customer Service Tab
3. In the Manage Accounts section, click on Order Checks & Supplies.
4. Click on the “Checks/Supplies” link under the Order column next to the
account for which you want to order checks.
SIGN UP FOR AUTOMATIC CHECK REORDER SO YOU DON’T HAVE TO REMEMBER ABOUT
REORDERING CHECKS.
Automatic Check Reorder is a free service offered by PNC that notifies you when
70% of your checks are gone. At that time, you can make changes to your check
style or address. Your new checks will be mailed to you automatically
Not sure if you’re already enrolled in Automatic Check Reorder?
1. Sign in to Online Banking
2. Click on the Customer Service Tab
3. In the Manage Accounts section, click on "Order Checks & Supplies".
You will see a list of your open accounts. Look in the Automatic Check Reorder
column and it will state “Enabled” for the accounts that are enrolled.
Learn More About Automatic Checking Reordering
WHAT IS A PENDING TRANSACTION?
HOW DO I SET UP ALERTS FOR MY ACCOUNT?
SETTING UP ALERTS IS EASY ONCE YOU'RE LOGGED INTO ONLINE BANKING.
1. From your Alerts tab, access the Alert Profile Page.
2. The Alert Profile Page provides a snapshot view of all the alerts eligible
for each account.
3. From there, you can add/view or edit account and security alert settings.
THE FOLLOWING TYPES OF ALERTS ARE AVAILABLE:
* Deposit Account Alerts
* Credit Card Alerts (provide balance & payment information)
* Debit/Credit Card Transaction Alerts
* Security Alerts
* Service Alerts
You can set up your account(s) to receive alerts via email or text messages[2].
HOW DO I DISPUTE A TRANSACTION ON MY ACCOUNT THAT I DO NOT RECOGNIZE?
You can dispute some debit or credit card transactions electronically via your
Online Banking by going to the Customer Service tab.
There are two separate processes for debit card and credit card transactions
after you go to the Customer Service tab.
TO DISPUTE A DEBIT CARD TRANSACTION:
1. Sign On to PNC Online Banking.
2. Click the "Customer Service" tab.
3. Select "Dispute a Transaction” from the Account Services section.
4. Select the account associated with the dispute, and confirm your address.
5. Click "Next."
6. Select the transaction you wish to dispute from the transaction list. If you
don't see see the transaction you wish to dispute or have other questions,
please contact us at 1-888-PNC-BANK (762-2265).
7. The steps that follow will walk you through how to place the dispute. If you
have any other questions or concerns, please contact us.
TO DISPUTE A CREDIT CARD TRANSACTION:
1. Sign On to PNC Online Banking.
2. Click the "Customer Service" tab.
3. Select "Dispute a Transaction” link under “Credit Card”.
4. Select the account associated with the dispute, and enter information
regarding the disputed transaction.
5. Click "Send".
6. If you have any other questions or concerns please contact us.
IMPORTANT ACCOUNT INFORMATION FOR EXISTING CHECKING CUSTOMERS
Review Checking and Savings Account Details and Important Information about
Features, Service Charges and Fees
WHY DID I RECEIVE AN OVERDRAFT ITEM OR RETURNED ITEM (NSF) FEE?
Learn more about Overdraft Solutions and read FAQs
HOW DO I PLACE A STOP PAYMENT ON A CHECK OR PRE-AUTHORIZED PAYMENT?
A "Stop Payment" allows you to stop payment on a check, range of checks or
pre-authorized payment (excluding cashier's checks, money orders or other cash
equivalent items).
TO PLACE A STOP PAYMENT:
1. Sign On to PNC Online Banking.
2. Click the "Customer Service" tab.
3. Select "Stop Payment" from the Account Services section.
4. Select the type of stop that you would like to place.
5. The screens that follow will walk you through the remaining steps to place
the stop payment.
All Stop Payment requests on a pre-authorized payment must be received by PNC at
least three (3) business days before the payment is scheduled to be made. Once
placed, Stop Payment orders remain effective for six (6) months from the date
authorized. You can place another stop payment order for an additional six
months when the expiration date arrives.
Stop Payment requests on checks are not effective if, either before or within 24
hours from the time when the stop payment was requested, PNC Bank cashes the
check or has become otherwise legally obligated for its payment. PNC Bank will
assume no responsibility if any information provided is incorrect or incomplete
and would cause the check or pre-authorized payment or transfer order to be paid
(i.e., incorrect check number, date, account number, or invalid amount).
Please note that additional fees may apply. For more information, refer to the
applicable schedule of service charges and fees:
Virtual Wallet Features and Fees
Service Charges and Fees (non-Virtual Wallet)
Business Banking Service Charges and Fees
MY CARD WAS LOST, STOLEN, DAMAGED, OR DESTROYED, HOW CAN I GET A NEW ONE?
If your card has been lost or stolen, resolve this through the PNC Mobile App[3]
or Online Banking. Or, contact us immediately at one of the following phone
numbers.
Step by Step Instructions to issue a new Debit Card
Step by Step Instructions to report your Credit Card lost or stolen.
Step by Step Instructions to issue a Credit Card replacement.
--------------------------------------------------------------------------------
Personal Debit Cards
1-888-PNC-BANK (1-888-762-2265)
Business Debit Cards
1-877-BUS-BNKG (1-877-287-2654)
PNC Premier Traveler Visa® Signature Credit Card
1-877-588-3602
PNC Premier Traveler Reserve Visa® Signature credit card
1-877-631-8996
All other personal credit cards
1-800-558-8472 (domestically) or 1-412-803-7787 (internationally) [1]
Business Credit Cards
1-800-474-2101 (domestically) or 1-412-803-7787 (internationally) [1]
Replacement card fees may apply.
For debit cards, please refer to the Consumer Schedule of Service Charges and
Fees or the Business Checking Account and Related Charges for additional
information on replacement debit card fees.
For credit cards, please call us at the appropriate number above.
HOW DO I ACCESS THE AUTOMATED TELEPHONE BANKING SERVICE?
Our toll-free Customer Service number will get you fast, easy and secure account
information from our automated banking system. There's no waiting and it's
available anytime, whenever you need it. Use it to check balances, hear account
activity, transfer funds and much more.
To access the Automated Telephone Banking Service, you will need the following:
1. Your User ID you associated with your account, as well as
2. Your Telephone PIN Number you registered with your account (in many cases,
this is the same as your PNC Debit Card PIN).
Once you enter the information required to access your account, just follow the
instructions given to you through the automated system
Learn More Telephone Banking Services
HOW DO I COMPLETE A WIRE TRANSFER OR INTERNATIONAL MONEY TRANSFER?
At this time, self-service wires and International Money Transfers are available
in all regions.
In Online Banking:
1. Sign on to PNC Online Banking.
2. Select the Transfer Funds tab
3. Select Send a Wire or International Transfer.
In the PNC Mobile App:
1. Log into the PNC Mobile App.
2. Go to the Transfer tab.
3. Choose Send a Domestic Wire or Send an International Transfer.
For additional questions, select “Message PNC” on the right hand side of your
PNC Online Banking “My Account” tab.
To process a wire or International Money Transfer we will need the following
information about your recipient:
* Name of person or business
* Address
* Bank routing number
* Account number
If you are requesting a wire within a branch, you will also be asked to provide
valid photo ID.
Additionally, depending on the type of transfer, we will need information about
the recipient’s account:
* Domestic wires require a U.S. routing and full account number. Keep in mind
that many banks have a specific routing number for wires. Your recipient
should contact their bank with questions.
* International wires require either an international bank account number
(IBAN) or a full account number and SWIFT code, also known as a Business
Identifier Code (BIC). Your recipient should contact their bank with
questions.
* International Money Transfers require a full account number. Certain banks
may accept the recipient’s debit card number or mobile phone number in lieu
of an account number.
Fees for sending a wire or International Money Transfers vary by account type,
see your fee schedule or call us at 1-800-272-6868 for details.
Perform a Domestic Wire Transfer:
You can request to send a domestic wire from any personal PNC checking or
savings account within the Transfer Funds tab of your online banking, or within
the Transfers section of the PNC Mobile App.
* You can also contact a local branch for an appointment to complete your
domestic wire. More information on current branch services can be found in
our branch locator
* If you prefer, you can also call our Wire Transfer Customer Care center
1-800-272-6868 Monday through Friday, 8:30 A.M. – 4 P.M. EST to request a
domestic wire transfer. For PNC General Customer Service, contact
1-888-762-2265.
Only send money to people and businesses you know and trust.
Perform an International Wire or International Money Transfer:
You can request to send an international wire or International Money Transfer
from any personal PNC checking or savings account within the Transfer Funds tab
of your online banking, or within the Transfers section of the PNC Mobile App.
* You can also contact a local branch for an appointment to complete your
international wire or International Money Transfer. More information on
current branch services can be found in our branch locator
We are not able to process requests for international transfers over the phone.
Only send money to people and businesses you know and trust.
Note: to process a domestic wire transfer over the phone, you may need to
complete a Wire Transfer Agreement. The form can be found by signing into Online
Banking and visiting the Customer Service tab / Online Documents Center.
Domestic wire transfer may not be available same day. In some instances,
requests may not be processed until the following business day. We may attempt
to call you to verify your wire instructions. Incorrect information or delays in
reaching you may delay the processing of your wire transfer.
To receive an incoming international Wire Transfer you will need PNC Bank's
SWIFT Code (BIC): PNCCUS33.
IF I PREFER A LANGUAGE OTHER THAN ENGLISH, WHAT RESOURCES ARE AVAILABLE TO ME?
PNC provides a wide range of services to non-English speaking customers,
including:
* Customer service with interpretation services available in more than 240
languages.
* Bilingual employees at certain branch locations
* Various resources in Spanish, including educational materials, a designated
Customer Care Center line, 1-866-HOLA-PNC, and webpages in Spanish, including
pnc.com/espanol.
* ATMs featuring languages such as Chinese, French, German, Italian, Japanese,
Korean, Polish, Portuguese, Spanish and Vietnamese.
To ask to speak to an interpreter in one of over 240 languages, call
888-PNC-Bank (888-762-2265.)
Please visit our Language Services Support page for resources available in
multiple languages to help you understand and use PNC's products and services.
--------------------------------------------------------------------------------
Additional Frequently Asked Questions
CONTACT US
MESSAGE PNC
We can address many questions and requests by chat.
Message Us
CALL US
If you have questions about your account or want to bank by phone, we have a
number for you to call.
Call Us
VISIT US
Visit us at one of our many ATMs and Branches near you, or make an appointment.
Make an Appointment
Locate a Branch
@PNCBANK_HELP
The official PNC Bank customer support account - answering your service
questions, providing tips and information.
@PNCBank_Help
--------------------------------------------------------------------------------
PERSONAL PRODUCT & SERVICE SPECIFIC SUPPORT
VIRTUAL WALLET®
Monday - Friday:
8:00 a.m. - 9:00 p.m. ET
Saturday - Sunday:
8:00 a.m. - 5:00 p.m. ET
1-888-PNC-BANK (762-2265)
PERSONAL CREDIT CARDS
Automated account information is available 24/7
1-800-558-8472
PERSONAL BANKING ACCOUNTS
Monday - Friday:
8:00 a.m. - 9:00 p.m. ET
Saturday - Sunday:
8:00 a.m. - 5:00 p.m. ET
1-888-PNC-BANK (762-2265)
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MORTGAGE
Monday - Thursday:
8:00 a.m. - 9:00 p.m. ET
Friday:
8:00 a.m. - 5:00 p.m. ET
1-800-822-5626
STUDENT LOANS
Monday - Friday:
8:00 a.m. - 5:00 p.m. ET
1-800-762-1001
INVESTMENTS
Monday - Friday:
8:00 a.m. - 6:00 p.m. ET
1-800-622-7086
SMALL BUSINESS PRODUCT & SERVICE SPECIFIC SUPPORT
BUSINESS BANKING ACCOUNTS
Monday - Friday:
8:00 a.m. - 9:00 p.m. ET
Saturday - Sunday:
8:00 a.m. - 5:00 p.m. ET
1-877-BUS-BNKG (287-2654)
BUSINESS CREDIT CARDS
Automated account information is available 24/7
1-800-474-2101
CALLING FROM OUTSIDE THE UNITED STATES
PERSONAL ACCOUNTS
Monday - Friday:
8:00 a.m. - 9:00 p.m. ET
Saturday - Sunday:
8:00 a.m. - 5:00 p.m. ET
Call International Collect: 412-803-7711[1]
BUSINESS ACCOUNTS
Monday - Friday:
8:00 a.m. - 9:00 p.m. ET
Saturday - Sunday:
8:00 a.m. - 5:00 p.m. ET
Call International Collect: 412-803-0141[1]
--------------------------------------------------------------------------------
PERSONAL CREDIT CARDS
Monday - Friday:
8:00 a.m. - 9:00 p.m. ET
Saturday - Sunday:
8:00 a.m. - 5:00 p.m. ET
Call International Collect: 412-803-7787[1]
BUSINESS CREDIT CARDS
Monday - Friday:
8:00 a.m. - 9:00 p.m. ET
Saturday - Sunday:
8:00 a.m. - 5:00 p.m. ET
Call International Collect: 412-803-7787[1]
SPECIAL SUPPORT
EN ESPAÑOL
Servicio de Ventas y Servicio al Cliente en Español
Monday - Friday:
8:00 a.m. - 9:00 p.m. ET
Saturday - Sunday:
8:00 a.m. - 5:00 p.m. ET
1-866-HOLA-PNC (465-2762)
PNC ACCEPTS TELECOMMUNICATIONS RELAY SERVICES (TRS) CALLS.
Monday - Friday:
8:00 a.m. - 9:00 p.m. ET
Saturday - Sunday:
8:00 a.m. - 5:00 p.m. ET
1-888-PNC-BANK
VETERANS & ACTIVE MILITARY
Monday - Friday:
8:30 a.m. - 4:30 p.m. ET
1-844-PNC-SCRA (762-7272)
WE ALSO RECOMMEND
UPDATE CENTER
Keep up to date on the status
of known issues for PNC services.
Update Center
SECURITY & PRIVACY
We are committed to protecting the
security and confidentiality of your information.
Security & Privacy Center
ACCESSIBLE BANKING
We strive to continually enhance the accessibility and usability of our website
and mobile applications so that you can successfully manage your finances.
Accessible Banking
IMPORTANT LEGAL DISCLOSURES & INFORMATION
1. Check with your phone service provider for specific international calling
instructions, rates and charges that may apply. Collect calling availability
varies by country and may require a local operator.
2. PNC Alerts are free to customers. However, third party message and data
rates may apply. These include fees your wireless carrier may charge you for
data usage and text messaging services. Check with your wireless carrier for
details regarding your specific wireless plan and any data usage or text
messaging charges that may apply.
3. PNC does not charge a fee for the Mobile Banking service. However, a
supported mobile device is needed to use Mobile Banking. Also, your wireless
carrier may charge you for data usage. Check with your wireless carrier for
details regarding your specific wireless plan and any data usage charges
that may apply. PNC products, services and prices are subject to change.
Visa and Visa Signature are registered trademarks of Visa International Service
Association and used under license.
Bank deposit products and services provided by PNC Bank, National
Association. Member FDIC.
Read a summary of privacy rights for California residents which outlines the
types of information we collect, and how and why we use that information.
* PERSONAL
* SMALL BUSINESS
* CORPORATE & INSTITUTIONAL
SUPPORT
* Accessible Banking
* Customer Service
* @PNCBank_Help
* Feedback
ON THE GO
* Locate ATM/Branch
* Mobile Apps Directory
ABOUT
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* Corporate Responsibility
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* Terms & Conditions
* Privacy Policy
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* Do Not Sell or Share My Personal Information
©2024 The PNC Financial Services Group, Inc. All rights reserved.
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cookies. Cookies don’t directly identify you, but can contain information about
you, your preferences or your device. Cookies are mostly used to make sites work
how you expect them to and personalize your web experience.
For more information about our privacy practices, please see our Privacy Policy.
To make your Cookie Preference selection, please choose the Advertising Cookies
tab.
ADVERTISING COOKIES
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For advertising and marketing, we use third-party advertising cookies and
tracking technology from domains different than pnc.com (i.e. facebook.com,
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* These cookies don’t store your personal information, but they do uniquely
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* If you disable these cookies, you’ll experience less targeted advertising.
* Your selection only applies to this browser and this device.
If you are a California resident and would like to opt-out of selling or sharing
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