www.highradius.com Open in urlscan Pro
2600:9000:214f:ae00:1a:910:ba80:93a1  Public Scan

Submitted URL: https://info.highradius.com/e2t/sc2/Mm-nFbkKQ5wW6kfVVQ89sXx-W7pB5-s7lrj2dW5VHqKX6FPDYrf1HVPN203
Effective URL: https://www.highradius.com/resources/ebook/guide-to-tackle-challenges-in-ar-shared-services/?openebook=a3a160a3be313d022df7...
Submission: On October 29 via api from US

Summary

This website contacted 51 IPs in 6 countries across 37 domains to perform 125 HTTP transactions. The main IP is 2600:9000:214f:ae00:1a:910:ba80:93a1, located in United States and belongs to AMAZON-02, US. The main domain is www.highradius.com.
TLS certificate: Issued by Go Daddy Secure Certificate Authority... on January 16th 2019. Valid for: 2 years.
This is the only time www.highradius.com was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

IP Address AS Autonomous System
1 2 2606:4700::68... 13335 (CLOUDFLAR...)
2 2600:9000:214... 16509 (AMAZON-02)
2 2a02:26f0:6c0... 20940 (AKAMAI-ASN1)
1 2a00:1450:400... 15169 (GOOGLE)
36 2600:9000:20d... 16509 (AMAZON-02)
1 209.197.3.15 20446 (HIGHWINDS3)
1 2606:4700::68... 13335 (CLOUDFLAR...)
2 2a02:26f0:eb:... 20940 (AKAMAI-ASN1)
4 2a00:1450:400... 15169 (GOOGLE)
4 2a00:1450:400... 15169 (GOOGLE)
4 104.109.70.122 20940 (AKAMAI-ASN1)
1 151.101.112.157 54113 (FASTLY)
2 2a03:2880:f01... 32934 (FACEBOOK)
1 151.101.13.2 54113 (FASTLY)
4 2a02:26f0:eb:... 20940 (AKAMAI-ASN1)
1 65.9.190.88 16509 (AMAZON-02)
1 2606:4700:10:... 13335 (CLOUDFLAR...)
5 2a00:1450:400... 15169 (GOOGLE)
2 172.217.22.66 15169 (GOOGLE)
2 2620:1ec:c11:... 8068 (MICROSOFT...)
1 2606:4700::68... 13335 (CLOUDFLAR...)
1 2a00:1450:400... 15169 (GOOGLE)
2 54.185.196.112 16509 (AMAZON-02)
4 2620:1ec:bdf::10 8068 (MICROSOFT...)
4 2a00:1450:400... 15169 (GOOGLE)
1 2a00:1450:400... 15169 (GOOGLE)
1 2606:4700::68... 13335 (CLOUDFLAR...)
1 2606:4700::68... 13335 (CLOUDFLAR...)
1 2606:4700::68... 13335 (CLOUDFLAR...)
1 2606:4700::68... 13335 (CLOUDFLAR...)
1 3.230.50.184 14618 (AMAZON-AES)
1 2 2a05:f500:11:... 14413 (LINKEDIN)
1 1 2620:1ec:21::14 8068 (MICROSOFT...)
2 2a00:1450:400... 15169 (GOOGLE)
2 2a03:2880:f11... 32934 (FACEBOOK)
1 104.244.42.133 13414 (TWITTER)
1 65.9.190.103 16509 (AMAZON-02)
1 2a00:1450:400... 15169 (GOOGLE)
2 2606:4700::68... 13335 (CLOUDFLAR...)
2 2a00:1450:400... 15169 (GOOGLE)
3 2a00:1450:400... 15169 (GOOGLE)
1 2001:4de0:ac1... 20446 (HIGHWINDS3)
1 2a00:1450:400... 15169 (GOOGLE)
1 104.244.42.3 13414 (TWITTER)
1 37.252.172.250 29990 (ASN-APPNEX)
1 65.9.190.34 16509 (AMAZON-02)
2 52.29.16.171 16509 (AMAZON-02)
1 34.255.46.51 16509 (AMAZON-02)
4 2606:4700::68... 13335 (CLOUDFLAR...)
1 2606:4700::68... 13335 (CLOUDFLAR...)
1 54.246.207.31 16509 (AMAZON-02)
125 51
Apex Domain
Subdomains
Transfer
40 highradius.com
info.highradius.com
www.highradius.com
cdn-resources.highradius.com
208 KB
7 google-analytics.com
www.google-analytics.com
ssl.google-analytics.com
103 KB
4 hubspot.com
track.hubspot.com
forms.hubspot.com
2 KB
4 gstatic.com
fonts.gstatic.com
31 KB
4 clarity.ms
www.clarity.ms
20 KB
4 hotjar.com
static.hotjar.com
script.hotjar.com
vars.hotjar.com
in.hotjar.com
75 KB
4 licdn.com
snap.licdn.com
6 KB
4 6sc.co
j.6sc.co
c.6sc.co
b.6sc.co
8 KB
4 reactful.com
visitor.reactful.com
tracking.reactful.com
106 KB
4 googletagmanager.com
www.googletagmanager.com
182 KB
4 typekit.net
use.typekit.net
p.typekit.net
3 KB
3 google.de
www.google.de
778 B
3 google.com
www.google.com
762 B
3 doubleclick.net
googleads.g.doubleclick.net
stats.g.doubleclick.net
4 KB
3 linkedin.com
px.ads.linkedin.com
www.linkedin.com
3 KB
2 6sense.com
epsilon.6sense.com
295 B
2 hsforms.com
forms.hsforms.com
10 KB
2 facebook.com
www.facebook.com
486 B
2 kwanzoo.com
ads.kwanzoo.com
4 KB
2 bing.com
bat.bing.com
9 KB
2 googleadservices.com
www.googleadservices.com
24 KB
2 pingdom.net
rum-static.pingdom.net
rum-collector-2.pingdom.net
3 KB
2 quora.com
a.quora.com
q.quora.com
14 KB
2 facebook.net
connect.facebook.net
92 KB
2 bootstrapcdn.com
maxcdn.bootstrapcdn.com
83 KB
1 hubapi.com
api.hubapi.com
715 B
1 adnxs.com
secure.adnxs.com
709 B
1 twitter.com
analytics.twitter.com
651 B
1 t.co
t.co
448 B
1 hs-analytics.net
js.hs-analytics.net
18 KB
1 hsleadflows.net
js.hsleadflows.net
72 KB
1 hsadspixel.net
js.hsadspixel.net
3 KB
1 hs-banner.com
js.hs-banner.com
12 KB
1 hs-scripts.com
js.hs-scripts.com
918 B
1 ads-twitter.com
static.ads-twitter.com
2 KB
1 hsforms.net
js.hsforms.net
118 KB
1 googleapis.com
fonts.googleapis.com
933 B
125 37
Domain Requested by
36 cdn-resources.highradius.com www.highradius.com
cdn-resources.highradius.com
5 www.google-analytics.com www.googletagmanager.com
www.google-analytics.com
www.highradius.com
4 fonts.gstatic.com fonts.googleapis.com
4 www.clarity.ms info.highradius.com
www.clarity.ms
4 snap.licdn.com www.googletagmanager.com
snap.licdn.com
js.hsadspixel.net
4 www.googletagmanager.com www.highradius.com
www.googletagmanager.com
js.hsadspixel.net
3 track.hubspot.com
3 www.google.de www.highradius.com
3 www.google.com www.highradius.com
3 visitor.reactful.com www.highradius.com
visitor.reactful.com
2 epsilon.6sense.com j.6sc.co
2 c.6sc.co j.6sc.co
2 forms.hsforms.com js.hsforms.net
2 www.facebook.com www.highradius.com
connect.facebook.net
2 googleads.g.doubleclick.net www.googleadservices.com
2 px.ads.linkedin.com 1 redirects www.highradius.com
2 ads.kwanzoo.com www.googletagmanager.com
ads.kwanzoo.com
2 ssl.google-analytics.com info.highradius.com
www.highradius.com
2 bat.bing.com www.googletagmanager.com
www.highradius.com
2 www.googleadservices.com www.googletagmanager.com
2 connect.facebook.net info.highradius.com
connect.facebook.net
2 p.typekit.net use.typekit.net
2 maxcdn.bootstrapcdn.com www.highradius.com
maxcdn.bootstrapcdn.com
2 use.typekit.net www.highradius.com
2 www.highradius.com info.highradius.com
www.highradius.com
2 info.highradius.com 1 redirects
1 forms.hubspot.com js.hsleadflows.net
1 rum-collector-2.pingdom.net rum-static.pingdom.net
1 api.hubapi.com js.hsadspixel.net
1 tracking.reactful.com visitor.reactful.com
1 in.hotjar.com script.hotjar.com
1 b.6sc.co www.highradius.com
1 vars.hotjar.com static.hotjar.com
1 secure.adnxs.com j.6sc.co
1 analytics.twitter.com static.ads-twitter.com
1 stats.g.doubleclick.net www.google-analytics.com
1 script.hotjar.com static.hotjar.com
1 t.co www.highradius.com
1 www.linkedin.com 1 redirects
1 q.quora.com www.highradius.com
1 js.hs-analytics.net js.hs-scripts.com
1 js.hsleadflows.net js.hs-scripts.com
1 js.hsadspixel.net js.hs-scripts.com
1 js.hs-banner.com js.hs-scripts.com
1 js.hs-scripts.com www.googletagmanager.com
1 rum-static.pingdom.net www.googletagmanager.com
1 static.hotjar.com www.googletagmanager.com
1 a.quora.com info.highradius.com
1 static.ads-twitter.com www.googletagmanager.com
1 j.6sc.co info.highradius.com
1 js.hsforms.net www.highradius.com
1 fonts.googleapis.com www.highradius.com
125 52

This site contains links to these domains. Also see Links.

Domain
emtemp.gcom.cloud
www.facebook.com
twitter.com
www.linkedin.com
Subject Issuer Validity Valid
info.highradius.com
Cloudflare Inc ECC CA-3
2020-08-16 -
2021-08-16
a year crt.sh
*.highradius.com
Go Daddy Secure Certificate Authority - G2
2019-01-16 -
2021-04-13
2 years crt.sh
use.typekit.net
DigiCert SHA2 Secure Server CA
2020-01-28 -
2022-02-01
2 years crt.sh
upload.video.google.com
GTS CA 1O1
2020-10-06 -
2020-12-29
3 months crt.sh
*.bootstrapcdn.com
Sectigo RSA Domain Validation Secure Server CA
2020-09-22 -
2021-10-12
a year crt.sh
sni.cloudflaressl.com
Cloudflare Inc ECC CA-3
2020-08-16 -
2021-08-16
a year crt.sh
*.typekit.net
DigiCert SHA2 Secure Server CA
2019-12-06 -
2021-12-10
2 years crt.sh
*.google-analytics.com
GTS CA 1O1
2020-10-06 -
2020-12-29
3 months crt.sh
*.reactful.com
Go Daddy Secure Certificate Authority - G2
2020-03-12 -
2021-05-09
a year crt.sh
*.6sc.co
DigiCert SHA2 Secure Server CA
2020-01-07 -
2021-04-07
a year crt.sh
ads-twitter.com
DigiCert SHA2 High Assurance Server CA
2020-08-14 -
2021-08-19
a year crt.sh
*.facebook.com
DigiCert SHA2 High Assurance Server CA
2020-09-11 -
2020-12-10
3 months crt.sh
quora.com
Let's Encrypt Authority X3
2020-10-25 -
2021-01-23
3 months crt.sh
*.licdn.com
DigiCert SHA2 Secure Server CA
2019-04-01 -
2021-05-07
2 years crt.sh
*.hotjar.com
Amazon
2020-01-22 -
2021-02-22
a year crt.sh
*.pingdom.net
DigiCert SHA2 High Assurance Server CA
2019-11-08 -
2021-01-19
a year crt.sh
www.googleadservices.com
GTS CA 1O1
2020-10-06 -
2020-12-29
3 months crt.sh
www.bing.com
Microsoft RSA TLS CA 02
2020-10-27 -
2021-04-27
6 months crt.sh
*.kwanzoo.com
Sectigo RSA Domain Validation Secure Server CA
2020-06-07 -
2021-06-07
a year crt.sh
www.clarity.ms
DigiCert SHA2 Secure Server CA
2020-09-03 -
2021-09-03
a year crt.sh
*.gstatic.com
GTS CA 1O1
2020-10-06 -
2020-12-29
3 months crt.sh
*.quora.com
Let's Encrypt Authority X3
2020-10-25 -
2021-01-23
3 months crt.sh
px.ads.linkedin.com
DigiCert SHA2 Secure Server CA
2020-08-05 -
2021-02-05
6 months crt.sh
*.g.doubleclick.net
GTS CA 1O1
2020-10-06 -
2020-12-29
3 months crt.sh
t.co
DigiCert SHA2 High Assurance Server CA
2020-03-05 -
2021-03-02
a year crt.sh
www.google.com
GTS CA 1O1
2020-10-06 -
2020-12-29
3 months crt.sh
www.google.de
GTS CA 1O1
2020-10-06 -
2020-12-29
3 months crt.sh
*.google.com
GTS CA 1O1
2020-10-06 -
2020-12-29
3 months crt.sh
*.google.de
GTS CA 1O1
2020-10-06 -
2020-12-29
3 months crt.sh
*.twitter.com
DigiCert SHA2 High Assurance Server CA
2020-03-05 -
2021-03-02
a year crt.sh
*.adnxs.com
DigiCert ECC Secure Server CA
2019-01-23 -
2021-03-08
2 years crt.sh
*.6sense.com
Amazon
2020-07-29 -
2021-08-28
a year crt.sh
hubspot.com
Cloudflare Inc ECC CA-3
2020-07-27 -
2021-07-27
a year crt.sh
hubapi.com
Cloudflare Inc ECC CA-3
2020-07-03 -
2021-07-03
a year crt.sh

This page contains 3 frames:

Primary Page: https://www.highradius.com/resources/ebook/guide-to-tackle-challenges-in-ar-shared-services/?openebook=a3a160a3be313d022df7a788a02191c8&utm_campaign=Email%20Nurture%20Campaign%20%3A%20EMEA%20%3A%20SSC%20%3A%20Child%209%20%3A%20VP%20%26%20Exec%20%3A%2010262020&utm_source=hs_email&utm_medium=email&utm_content=98530449&_hsmi=98530449&_hsenc=p2ANqtz--0P8NeAEoP41AIxCpFvo5v09fg1hu9WvayoVQYQqCj-ARcBV2bjCpxJmDJR3NK4ebuTosJNndb0cvUg16KPtV_ASiH4k3_gKJDCN5p-qB42tP4MrY
Frame ID: 0DC16E2305BAD353296B6C35CE1C4EF0
Requests: 121 HTTP requests in this frame

Frame: https://vars.hotjar.com/box-469cf41adb11dc78be68c1ae7f9457a4.html
Frame ID: 7DC3B4A21965AA9630574C1D1D0A572E
Requests: 1 HTTP requests in this frame

Frame: https://ads.kwanzoo.com/widget/customized/10810/load
Frame ID: 60C97676793A423FBCB55067E8F73892
Requests: 1 HTTP requests in this frame

Screenshot


Page URL History Show full URLs

  1. https://info.highradius.com/e2t/sc2/Mm-nFbkKQ5wW6kfVVQ89sXx-W7pB5-s7lrj2dW5VHqKX6FPDYrf1HVPN203 Page URL
  2. https://info.highradius.com/events/public/v1/track/sc2/Mm-nFbkKQ5wW6kfVVQ89sXx-W7pB5-s7lrj2dW5VHqKX6FPDY... HTTP 307
    https://www.highradius.com/resources/ebook/guide-to-tackle-challenges-in-ar-shared-services/?openebook=... Page URL

Detected technologies

Overall confidence: 100%
Detected patterns
  • headers server /^cloudflare$/i

Page Statistics

125
Requests

99 %
HTTPS

69 %
IPv6

37
Domains

52
Subdomains

51
IPs

6
Countries

1216 kB
Transfer

4011 kB
Size

0
Cookies

Page URL History

This captures the URL locations of the websites, including HTTP redirects and client-side redirects via JavaScript or Meta fields.

  1. https://info.highradius.com/e2t/sc2/Mm-nFbkKQ5wW6kfVVQ89sXx-W7pB5-s7lrj2dW5VHqKX6FPDYrf1HVPN203 Page URL
  2. https://info.highradius.com/events/public/v1/track/sc2/Mm-nFbkKQ5wW6kfVVQ89sXx-W7pB5-s7lrj2dW5VHqKX6FPDYrf1HVPN203?_ud=ca79b0d3-1dbe-4a59-a398-d5c5351bdd5b&_ch=p&_pr2=p&_pl=0&_lg=en-US&_dr=b&_ts=p HTTP 307
    https://www.highradius.com/resources/ebook/guide-to-tackle-challenges-in-ar-shared-services/?openebook=a3a160a3be313d022df7a788a02191c8&utm_campaign=Email%20Nurture%20Campaign%20%3A%20EMEA%20%3A%20SSC%20%3A%20Child%209%20%3A%20VP%20%26%20Exec%20%3A%2010262020&utm_source=hs_email&utm_medium=email&utm_content=98530449&_hsmi=98530449&_hsenc=p2ANqtz--0P8NeAEoP41AIxCpFvo5v09fg1hu9WvayoVQYQqCj-ARcBV2bjCpxJmDJR3NK4ebuTosJNndb0cvUg16KPtV_ASiH4k3_gKJDCN5p-qB42tP4MrY Page URL

Redirected requests

There were HTTP redirect chains for the following requests:

Request Chain 72
  • https://px.ads.linkedin.com/collect?v=2&fmt=js&pid=102848&time=1603962673632&url=https%3A%2F%2Fwww.highradius.com%2Fresources%2Febook%2Fguide-to-tackle-challenges-in-ar-shared-services%2F%3Fopenebook%3Da3a160a3be313d022df7a788a02191c8%26utm_campaign%3DEmail%20Nurture%20Campaign%20%3A%20EMEA%20%3A%20SSC%20%3A%20Child%209%20%3A%20VP%20%26%20Exec%20%3A%2010262020%26utm_source%3Dhs_email%26utm_medium%3Demail%26utm_content%3D98530449%26_hsmi%3D98530449%26_hsenc%3Dp2ANqtz--0P8NeAEoP41AIxCpFvo5v09fg1hu9WvayoVQYQqCj-ARcBV2bjCpxJmDJR3NK4ebuTosJNndb0cvUg16KPtV_ASiH4k3_gKJDCN5p-qB42tP4MrY HTTP 302
  • https://www.linkedin.com/px/li_sync?redirect=https%3A%2F%2Fpx.ads.linkedin.com%2Fcollect%3Fv%3D2%26fmt%3Djs%26pid%3D102848%26time%3D1603962673632%26url%3Dhttps%253A%252F%252Fwww.highradius.com%252Fresources%252Febook%252Fguide-to-tackle-challenges-in-ar-shared-services%252F%253Fopenebook%253Da3a160a3be313d022df7a788a02191c8%2526utm_campaign%253DEmail%2BNurture%2BCampaign%2B%253A%2BEMEA%2B%253A%2BSSC%2B%253A%2BChild%2B9%2B%253A%2BVP%2B%2526%2BExec%2B%253A%2B10262020%2526utm_source%253Dhs_email%2526utm_medium%253Demail%2526utm_content%253D98530449%2526_hsmi%253D98530449%2526_hsenc%253Dp2ANqtz--0P8NeAEoP41AIxCpFvo5v09fg1hu9WvayoVQYQqCj-ARcBV2bjCpxJmDJR3NK4ebuTosJNndb0cvUg16KPtV_ASiH4k3_gKJDCN5p-qB42tP4MrY%26liSync%3Dtrue HTTP 302
  • https://px.ads.linkedin.com/collect?v=2&fmt=js&pid=102848&time=1603962673632&url=https%3A%2F%2Fwww.highradius.com%2Fresources%2Febook%2Fguide-to-tackle-challenges-in-ar-shared-services%2F%3Fopenebook%3Da3a160a3be313d022df7a788a02191c8%26utm_campaign%3DEmail+Nurture+Campaign+%3A+EMEA+%3A+SSC+%3A+Child+9+%3A+VP+%26+Exec+%3A+10262020%26utm_source%3Dhs_email%26utm_medium%3Demail%26utm_content%3D98530449%26_hsmi%3D98530449%26_hsenc%3Dp2ANqtz--0P8NeAEoP41AIxCpFvo5v09fg1hu9WvayoVQYQqCj-ARcBV2bjCpxJmDJR3NK4ebuTosJNndb0cvUg16KPtV_ASiH4k3_gKJDCN5p-qB42tP4MrY&liSync=true

125 HTTP transactions

Resource
Path
Size
x-fer
Type
MIME-Type
Mm-nFbkKQ5wW6kfVVQ89sXx-W7pB5-s7lrj2dW5VHqKX6FPDYrf1HVPN203
info.highradius.com/e2t/sc2/
7 KB
2 KB
Document
General
Full URL
https://info.highradius.com/e2t/sc2/Mm-nFbkKQ5wW6kfVVQ89sXx-W7pB5-s7lrj2dW5VHqKX6FPDYrf1HVPN203
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2606:4700::6811:88b4 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software
cloudflare /
Resource Hash
40549c538508cb8317014437e4b770dd7c965cb617f18109d790f9c38a8fde3e

Request headers

:method
GET
:authority
info.highradius.com
:scheme
https
:path
/e2t/sc2/Mm-nFbkKQ5wW6kfVVQ89sXx-W7pB5-s7lrj2dW5VHqKX6FPDYrf1HVPN203
pragma
no-cache
cache-control
no-cache
upgrade-insecure-requests
1
user-agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36
accept
text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
sec-fetch-site
none
sec-fetch-mode
navigate
sec-fetch-user
?1
sec-fetch-dest
document
accept-encoding
gzip, deflate, br
accept-language
en-US
Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

status
200
date
Thu, 29 Oct 2020 09:11:12 GMT
content-type
text/html;charset=utf-8
set-cookie
__cfduid=d81ce3a7bb3cb99a53e0119f32a74ddbb1603962672; expires=Sat, 28-Nov-20 09:11:12 GMT; path=/; domain=.info.highradius.com; HttpOnly; SameSite=Lax __cfruid=94de8f132d802acdf1a5dbd998aac24f0a531258-1603962672; path=/; domain=.info.highradius.com; HttpOnly; Secure; SameSite=None
cf-ray
5e9bc48bdcf12b29-FRA
vary
Accept-Encoding
cf-cache-status
MISS
access-control-allow-credentials
false
cf-request-id
0615392b6c00002b29230c0000000001
expect-ct
max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
referrer-policy
no-referrer
server
cloudflare
content-encoding
br
Primary Request /
www.highradius.com/resources/ebook/guide-to-tackle-challenges-in-ar-shared-services/
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Thu, 29 Oct 2020 09:11:13 GMT
vary
Accept-Encoding
content-type
application/x-javascript; charset=utf-8
cache-control
public, max-age=1200
content-security-policy
default-src facebook.net *.facebook.net fbcdn.net *.fbcdn.net fbsbx.com *.fbsbx.com data: blob: 'self';script-src *.fbcdn.net *.facebook.net 'unsafe-inline' 'unsafe-eval' blob: data: 'self';style-src data: blob: 'unsafe-inline' facebook.net *.facebook.net fbcdn.net *.fbcdn.net fbsbx.com *.fbsbx.com;connect-src *.fbcdn.net *.facebook.net attachment.fbsbx.com blob: 'self' chrome-extension://boadgeojelhgndaghljhdicfkmllpafd chrome-extension://dliochdbjfkdbacpmhlcpmleaejidimm;block-all-mixed-content;upgrade-insecure-requests;report-uri https://www.facebook.com/csp/reporting/?m=c;
expires
Sat, 01 Jan 2000 00:00:00 GMT
__utm.gif
ssl.google-analytics.com/r/
35 B
399 B
Image
General
Full URL
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Host: www.highradius.com
URL: https://www.highradius.com/resources/ebook/guide-to-tackle-challenges-in-ar-shared-services/?openebook=a3a160a3be313d022df7a788a02191c8&utm_campaign=Email%20Nurture%20Campaign%20%3A%20EMEA%20%3A%20SSC%20%3A%20Child%209%20%3A%20VP%20%26%20Exec%20%3A%2010262020&utm_source=hs_email&utm_medium=email&utm_content=98530449&_hsmi=98530449&_hsenc=p2ANqtz--0P8NeAEoP41AIxCpFvo5v09fg1hu9WvayoVQYQqCj-ARcBV2bjCpxJmDJR3NK4ebuTosJNndb0cvUg16KPtV_ASiH4k3_gKJDCN5p-qB42tP4MrY
Protocol
H3-Q050
Security
QUIC, , AES_128_GCM
Server
2a00:1450:4001:81e::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Golfe2 /
Resource Hash
8337212354871836e6763a41e615916c89bac5b3f1f0adf60ba43c7c806e1015
Security Headers
Name Value
X-Content-Type-Options nosniff

Request headers

Referer
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User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

pragma
no-cache
date
Thu, 29 Oct 2020 09:11:13 GMT
x-content-type-options
nosniff
last-modified
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server
Golfe2
status
200
content-type
image/gif
access-control-allow-origin
*
cache-control
no-cache, no-store, must-revalidate
cross-origin-resource-policy
cross-origin
alt-svc
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content-length
35
expires
Fri, 01 Jan 1990 00:00:00 GMT
collect
www.google-analytics.com/g/
0
119 B
Other
General
Full URL
https://www.google-analytics.com/g/collect?v=2&tid=G-B787F8N56E&gtm=2oeae2&_p=403229408&sr=1600x1200&ul=en-us&cid=813401594.1603962674&_s=1&dl=https%3A%2F%2Fwww.highradius.com%2Fresources%2Febook%2Fguide-to-tackle-challenges-in-ar-shared-services%2F%3Fopenebook%3Da3a160a3be313d022df7a788a02191c8%26utm_campaign%3DEmail%2520Nurture%2520Campaign%2520%253A%2520EMEA%2520%253A%2520SSC%2520%253A%2520Child%25209%2520%253A%2520VP%2520%2526%2520Exec%2520%253A%252010262020%26utm_source%3Dhs_email%26utm_medium%3Demail%26utm_content%3D98530449%26_hsmi%3D98530449%26_hsenc%3Dp2ANqtz--0P8NeAEoP41AIxCpFvo5v09fg1hu9WvayoVQYQqCj-ARcBV2bjCpxJmDJR3NK4ebuTosJNndb0cvUg16KPtV_ASiH4k3_gKJDCN5p-qB42tP4MrY&dr=&dt=7%20Challenges%20in%20A%2FR%20Shared%20Services%20and%20How%20To%20Overcome%20Them&sid=1603962673&sct=1&seg=0&en=page_view&_fv=1&_ss=1
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Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtag/js?id=G-B787F8N56E&l=dataLayer&cx=c
Protocol
H3-Q050
Security
QUIC, , AES_128_GCM
Server
2a00:1450:4001:806::200e Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Golfe2 /
Resource Hash
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Request headers

Referer
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User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36
Content-Type
text/plain;charset=UTF-8

Response headers

pragma
no-cache
date
Thu, 29 Oct 2020 09:11:13 GMT
server
Golfe2
status
204
content-type
text/plain
access-control-allow-origin
https://www.highradius.com
cache-control
no-cache, no-store, must-revalidate
access-control-allow-credentials
true
cross-origin-resource-policy
cross-origin
alt-svc
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content-length
0
expires
Fri, 01 Jan 1990 00:00:00 GMT
190654.js
js.hs-banner.com/
46 KB
12 KB
Script
General
Full URL
https://js.hs-banner.com/190654.js
Requested by
Host: js.hs-scripts.com
URL: https://js.hs-scripts.com/190654.js
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2606:4700::6812:15bf , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software
cloudflare /
Resource Hash
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Request headers

Referer
https://www.highradius.com/resources/ebook/guide-to-tackle-challenges-in-ar-shared-services/?openebook=a3a160a3be313d022df7a788a02191c8&utm_campaign=Email%20Nurture%20Campaign%20%3A%20EMEA%20%3A%20SSC%20%3A%20Child%209%20%3A%20VP%20%26%20Exec%20%3A%2010262020&utm_source=hs_email&utm_medium=email&utm_content=98530449&_hsmi=98530449&_hsenc=p2ANqtz--0P8NeAEoP41AIxCpFvo5v09fg1hu9WvayoVQYQqCj-ARcBV2bjCpxJmDJR3NK4ebuTosJNndb0cvUg16KPtV_ASiH4k3_gKJDCN5p-qB42tP4MrY
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

x-goog-hash
crc32c=9TGw9g==, md5=Czk5SCbniyqFZDp46eTi5g==
date
Thu, 29 Oct 2020 09:11:13 GMT
content-encoding
br
cf-cache-status
HIT
age
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x-guploader-uploadid
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x-goog-storage-class
STANDARD
status
200
access-control-max-age
604800
x-goog-metageneration
1
x-goog-stored-content-encoding
identity
content-type
text/javascript; charset=UTF-8
cf-request-id
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timing-allow-origin
*
last-modified
Mon, 26 Oct 2020 16:45:47 GMT
server
cloudflare
etag
W/"0b39394826e78b2a85643a78e9e4e2e6"
expect-ct
max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary
Accept-Encoding
access-control-allow-methods
GET, OPTIONS, PUT, POST, DELETE, PATCH, HEAD
x-goog-generation
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access-control-allow-origin
https://www.highradius.com
access-control-expose-headers
x-last-modified-timestamp, X-HubSpot-NotFound, X-HS-User-Request, Link, Server-Timing
cache-control
max-age=300, public
access-control-allow-credentials
true
x-goog-stored-content-length
47465
cf-ray
5e9bc4960f19178a-FRA
access-control-allow-headers
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expires
Thu, 29 Oct 2020 09:13:13 GMT
fb.js
js.hsadspixel.net/
6 KB
3 KB
Script
General
Full URL
https://js.hsadspixel.net/fb.js
Requested by
Host: js.hs-scripts.com
URL: https://js.hs-scripts.com/190654.js
Protocol
H2
Security
TLS 1.2, ECDHE_ECDSA, AES_128_GCM
Server
2606:4700::6811:71b0 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software
cloudflare /
Resource Hash
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Request headers

Referer
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User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 29 Oct 2020 09:11:13 GMT
via
1.1 20f0d9cf6610f77242f5c592d2ecfd1d.cloudfront.net (CloudFront)
cf-cache-status
HIT
age
498
x-amz-server-side-encryption
AES256
x-cache
Hit from cloudfront
status
200
x-amz-replication-status
COMPLETED
content-encoding
br
content-type
application/javascript; charset=utf-8
cf-request-id
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last-modified
Wed, 21 Oct 2020 12:53:35 UTC
server
cloudflare
etag
W/"ccf4c3930c4c7f11e70b8e920469c952"
expect-ct
max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary
Accept-Encoding
x-amz-version-id
MfiKUsk1dHgHPpisLj.Sxbewlnw9Cy4F
cache-control
max-age=600
x-amz-cf-pop
IAD89-C3
cf-ray
5e9bc495fa1ec2b3-FRA
x-amz-cf-id
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leadflows.js
js.hsleadflows.net/
421 KB
72 KB
Script
General
Full URL
https://js.hsleadflows.net/leadflows.js
Requested by
Host: js.hs-scripts.com
URL: https://js.hs-scripts.com/190654.js
Protocol
H2
Security
TLS 1.2, ECDHE_ECDSA, AES_128_GCM
Server
2606:4700::6811:eacc , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software
cloudflare /
Resource Hash
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Request headers

Origin
https://www.highradius.com
Referer
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User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 29 Oct 2020 09:11:13 GMT
via
1.1 157ebd6865840045fc8b5ed1cce7e466.cloudfront.net (CloudFront)
vary
Accept-Encoding,Origin,Access-Control-Request-Headers,Access-Control-Request-Method
cf-cache-status
HIT
age
63444
x-amz-server-side-encryption
AES256
cf-ray
5e9bc496085096fe-FRA
x-cache
Miss from cloudfront
status
200
x-amz-replication-status
COMPLETED
content-encoding
br
cf-request-id
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last-modified
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server
cloudflare
etag
W/"16d8f096f5ab0f797a7dfd1c482da004"
expect-ct
max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
access-control-max-age
3000
access-control-allow-methods
GET
x-amz-version-id
ZdCnXXI0Xvf686WRRW7HIB_l.noC9TOr
access-control-allow-origin
*
cache-control
s-maxage=86400, max-age=0
x-amz-cf-pop
IAD89-C3
content-type
application/javascript; charset=utf-8
x-amz-cf-id
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190654.js
js.hs-analytics.net/analytics/1603962600000/
60 KB
18 KB
Script
General
Full URL
https://js.hs-analytics.net/analytics/1603962600000/190654.js
Requested by
Host: js.hs-scripts.com
URL: https://js.hs-scripts.com/190654.js
Protocol
H2
Security
TLS 1.2, ECDHE_ECDSA, AES_128_GCM
Server
2606:4700::6811:46b0 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software
cloudflare /
Resource Hash
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Request headers

Referer
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User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 29 Oct 2020 09:11:13 GMT
content-encoding
br
cf-cache-status
HIT
age
28
x-amz-server-side-encryption
AES256
status
200
x-amz-request-id
239102D3FF4B4978
x-amz-id-2
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last-modified
Mon, 19 Oct 2020 17:08:31 GMT
server
cloudflare
etag
W/"db43037353208ce51d393da7921ff95a"
expect-ct
max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary
Accept-Encoding
content-type
text/javascript
cache-control
max-age=300, public
access-control-allow-credentials
false
x-amz-version-id
null
cf-request-id
06153931bc00002b3587918000000001
cf-ray
5e9bc495fef52b35-FRA
expires
Thu, 29 Oct 2020 09:15:45 GMT
pixel
q.quora.com/_/ad/4849abed4dbb45e89988eb6de29a3181/
43 B
424 B
Image
General
Full URL
https://q.quora.com/_/ad/4849abed4dbb45e89988eb6de29a3181/pixel?j=1&u=https%3A%2F%2Fwww.highradius.com%2Fresources%2Febook%2Fguide-to-tackle-challenges-in-ar-shared-services%2F%3Fopenebook%3Da3a160a3be313d022df7a788a02191c8%26utm_campaign%3DEmail%2520Nurture%2520Campaign%2520%253A%2520EMEA%2520%253A%2520SSC%2520%253A%2520Child%25209%2520%253A%2520VP%2520%2526%2520Exec%2520%253A%252010262020%26utm_source%3Dhs_email%26utm_medium%3Demail%26utm_content%3D98530449%26_hsmi%3D98530449%26_hsenc%3Dp2ANqtz--0P8NeAEoP41AIxCpFvo5v09fg1hu9WvayoVQYQqCj-ARcBV2bjCpxJmDJR3NK4ebuTosJNndb0cvUg16KPtV_ASiH4k3_gKJDCN5p-qB42tP4MrY&tag=ViewContent&ts=1603962673627
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Requested by
Host: www.googleadservices.com
URL: https://www.googleadservices.com/pagead/conversion_async.js
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:806::2002 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
cafe /
Resource Hash
ddf2a5942042909ba76c2473c709ee6e4fe15cdc882e7e2237b7cdaffe5d4016
Security Headers
Name Value
X-Content-Type-Options nosniff
X-Xss-Protection 0

Request headers

Referer
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User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

pragma
no-cache
date
Thu, 29 Oct 2020 09:11:15 GMT
content-encoding
gzip
x-content-type-options
nosniff
server
cafe
timing-allow-origin
*
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status
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cache-control
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content-disposition
attachment; filename="f.txt"
content-type
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alt-svc
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content-length
1366
x-xss-protection
0
expires
Fri, 01 Jan 1990 00:00:00 GMT
/
www.google.com/pagead/1p-user-list/990526857/
42 B
137 B
Image
General
Full URL
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Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:817::2004 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
cafe /
Resource Hash
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Security Headers
Name Value
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Request headers

Referer
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User-Agent
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Response headers

pragma
no-cache
date
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x-content-type-options
nosniff
server
cafe
timing-allow-origin
*
p3p
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status
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cache-control
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content-security-policy
script-src 'none'; object-src 'none'
content-type
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alt-svc
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content-length
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x-xss-protection
0
expires
Fri, 01 Jan 1990 00:00:00 GMT
/
www.google.de/pagead/1p-user-list/990526857/
42 B
153 B
Image
General
Full URL
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Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
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Reverse DNS
Software
cafe /
Resource Hash
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Security Headers
Name Value
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Request headers

Referer
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User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

pragma
no-cache
date
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x-content-type-options
nosniff
server
cafe
timing-allow-origin
*
p3p
policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
status
200
cache-control
no-cache, no-store, must-revalidate
content-security-policy
script-src 'none'; object-src 'none'
content-type
image/gif
alt-svc
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content-length
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x-xss-protection
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expires
Fri, 01 Jan 1990 00:00:00 GMT
collect
www.clarity.ms/eus2/
7 B
351 B
XHR
General
Full URL
https://www.clarity.ms/eus2/collect
Requested by
Host: www.clarity.ms
URL: https://www.clarity.ms/eus2/s/0.6.0-b18/clarity.js
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
2620:1ec:bdf::10 , United States, ASN8068 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
/ ASP.NET
Resource Hash
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Request headers

Referer
https://www.highradius.com/resources/ebook/guide-to-tackle-challenges-in-ar-shared-services/?openebook=a3a160a3be313d022df7a788a02191c8&utm_campaign=Email%20Nurture%20Campaign%20%3A%20EMEA%20%3A%20SSC%20%3A%20Child%209%20%3A%20VP%20%26%20Exec%20%3A%2010262020&utm_source=hs_email&utm_medium=email&utm_content=98530449&_hsmi=98530449&_hsenc=p2ANqtz--0P8NeAEoP41AIxCpFvo5v09fg1hu9WvayoVQYQqCj-ARcBV2bjCpxJmDJR3NK4ebuTosJNndb0cvUg16KPtV_ASiH4k3_gKJDCN5p-qB42tP4MrY
User-Agent
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Content-Type
text/plain;charset=UTF-8

Response headers

status
200
date
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access-control-allow-origin
*
x-powered-by
ASP.NET
content-length
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x-azure-ref
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request-context
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collect
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269 B
XHR
General
Full URL
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Requested by
Host: www.clarity.ms
URL: https://www.clarity.ms/eus2/s/0.6.0-b18/clarity.js
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
2620:1ec:bdf::10 , United States, ASN8068 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
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Resource Hash
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Request headers

Referer
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User-Agent
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Content-Type
text/plain;charset=UTF-8

Response headers

status
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date
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access-control-allow-origin
*
x-powered-by
ASP.NET
x-azure-ref
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request-context
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json
forms.hubspot.com/lead-flows-config/v1/config/
167 B
800 B
XHR
General
Full URL
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Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2606:4700::6813:9b53 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software
cloudflare /
Resource Hash
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Security Headers
Name Value
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Request headers

Referer
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User-Agent
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Response headers

date
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content-encoding
br
vary
Accept-Encoding
cf-cache-status
DYNAMIC
status
200
strict-transport-security
max-age=31536000; includeSubDomains; preload
cf-request-id
06153959690000c2c2c289b000000001
x-robots-tag
none
server
cloudflare
expect-ct
max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
access-control-max-age
180
access-control-allow-methods
GET, OPTIONS, PUT, POST, DELETE, PATCH, HEAD
content-type
application/json;charset=utf-8
access-control-allow-origin
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cache-control
max-age=0, no-cache, no-store
access-control-allow-credentials
false
cf-ray
5e9bc4d569ecc2c2-FRA
access-control-allow-headers
Accept, Accept-Charset, Accept-Encoding, Accept-Language, Content-Type, Host, Origin, Referer, User-Agent

Verdicts & Comments Add Verdict or Comment

121 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

object| 0 object| 1 object| 2 object| 3 function| showDirectoryPicker function| showOpenFilePicker function| showSaveFilePicker object| trustedTypes object| dataLayer object| _rctfl function| $ function| jQuery object| bootstrap function| WOW object| _wpemojiSettings object| twemoji object| wp object| google_tag_manager object| google_tag_data object| _6si function| process6senseData function| twq function| fbq function| _fbq function| qp string| _linkedin_data_partner_id function| hj object| _hjSettings string| GoogleAnalyticsObject function| ga object| uetq object| domains string| source string| medium string| term string| content string| campaign string| session_count string| pageview_count string| hostname object| _gaq object| tmp string| doname number| j function| get_campaign_info function| get_utm_value function| get_session_count function| get_pageview_count function| clarity undefined| _ object| gaplugins object| gaGlobal object| gaData function| UET object| _gat string| gclid object| qevents object| twttr function| lintrk boolean| _already_called_lintrk function| GooglemKTybQhCsO function| google_trackConversion object| GooglebQhCsO object| hjSiteSettings function| hjBootstrap object| hjBootstrapCalled boolean| PIXELS_RAN object| _hsp object| _hsq object| _paq boolean| _hstc_loaded boolean| _hspb_loaded object| google_optimize function| myFunction function| bindToWindowOnError function| defineProperties object| globalRoot function| hns object| leadflows object| hubspot function| OutpostErrorReporter boolean| popupPoliceActive function| hns2 undefined| jade undefined| I18n undefined| hubspot_mailcheck undefined| Pikaday undefined| reqwest undefined| exports undefined| define boolean| LEAD_FLOWS_RAN boolean| COMMON_SETUP_RAN object| hbspt object| __hsRoot object| hspreserve undefined| React function| hmerge undefined| ReactDOM undefined| require undefined| requirejs undefined| module string| RedirectUrlEbook string| RedirectUrl object| HSFR function| hs_reqwest_0 number| Expanded function| ContinueReadingBtnShowHide number| MoreLessStatus function| hs_reqwest_1 function| ImagPathReplace function| fetch2 boolean| _storagePopulated object| true function| onYouTubeIframeAPIReady object| _rctfl_track boolean| _hstc_ran string| __hsUserToken number| expireDateTime boolean| _hspb_ran object| _linkedin_data_partner_ids boolean| LEAD_FLOW_DOCUMENT_READY_RAN

0 Cookies

5 Console Messages

Source Level URL
Text
console-api debug URL: https://info.highradius.com/e2t/sc2/Mm-nFbkKQ5wW6kfVVQ89sXx-W7pB5-s7lrj2dW5VHqKX6FPDYrf1HVPN203(Line 13)
Message:
toS
console-api warning URL: https://cdn-resources.highradius.com/resources/wp-content/themes/Trifecta-Resources/js/jquery.min.js.gzip(Line 2)
Message:
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Malformed JSON found: ' { "@context": "https://schema.org", "@type": "Article", "headline": "Overcoming the Seven Critical Challenges for A/R Shared Services to Thrive in a Turbulent Economy", "image": "https://cdn-resources.highradius.com/resources/wp-content/uploads/2020/03/Highradius-logo.png" , "publisher": { "@type": "Organization", "name": "HighRadius", "logo": { "@type": "ImageObject", "url": "https://cdn-resources.highradius.com/resources/wp-content/uploads/2020/03/Highradius-logo.png" }, "sameAs":[ "https://www.facebook.com/HighRadius/", "https://www.instagram.com/highradius", "https://www.linkedin.com/company/highradius/", "https://www.youtube.com/channel/UCLiOkwnioXpLoI8KJ_5gsfw", "https://twitter.com/highradius" ] }, "url": "https://www.highradius.com/resources/ebook/guide-to-tackle-challenges-in-ar-shared-services/", "mainEntityOfPage": { "@type": "WebPage", "@id": "https://highradius.com/resources/article" }, "author":{ "@type":"organization", "name":"HighRadius" }, "articleBody":"Order-to-cash shared service leaders today are pushed to outperform with whatever resources they have. On the one hand, this has enabled them to become more adaptive and spontaneous but on the other, it has brought several pressure points under the spotlight, which influences how A/R business decisions are made. This ebook highlights those seven-different areas vexing GPOs today and provides tips and strategies to enable shared services in becoming value-drivers, by adopting an agile and flexible approach for the next quarter. 1. Inability to meet customer expectations A/R shared services are not only experiencing higher customer expectations but also a decrease in customer satisfaction. Most global businesses operating under a typical shared services model tend to prioritize cost reduction over customer satisfaction. According to a Gartner study, 29% of the shared services professionals stated that there was a significant decline in the A/R team’s ability to meet customer expectations due to COVID-19. This could result in decreasing the customer retention rate and ultimately impact the cash flow of the business negatively. The optimal way to avoid that from happening would be to drive a more customer-centric approach. But the factors that inhibit GPO&#8217;s from achieving customer satisfaction within order-to-cash are two-fold: 1.1. Lack of any organizational incentive for A/R teams to be focusing on customer satisfaction There is a general notion that maintaining customer relationships is the sales team&#8217;s job. Hence, A/R teams deprioritize it, as it doesn&#8217;t directly fall under their KPI. 1.2. Lack of integrated systems causing limited visibility across A/R teams A/R teams working in silos with disintegrated systems, often across geographies, are unable to interact and work together in real-time, resulting in poor customer experience in the long run. 2. Failure to deliver on SLAs Another major pressure point that emerged as an underlying impact of the pandemic was that shared services were unable to deliver on the Service Level Agreement(SLA). As per SSON, almost 43% of the shared services professionals claimed inadequate infrastructure and limited hardware as their reason for failure to deliver during this crisis. As a result of this, some GPOs were forced to rethink their SLAs since it affected the receivables and the overall productivity. Few of them even started moving to third-party service-providers and investing in digital transformation initiatives to comply with the needs of the customers and support their crumbling working capital and cash flow. 3. Increasing competition in the market Enterprise organizations today have a vision for global expansion- they’re venturing into new territories, even new industries and new business lines. And with every expansion, order-to-cash GPOs are faced with great opportunities and even greater challenges. The price of expansion is that you have to deal with the competition in the market. This then backfires as another area of stress for finance professionals. Some leaders believe that staying local might help them avoid competition, which is not true. This is because SSCs are continuously tasked with the need to level-up in order to be on par with their peers. It is significantly more challenging if you’re operating on a legacy platform when these competitors have employed new, more innovative models that might involve technology investment and automation. 4. Inability to implement disruptive A/R operational models For every shared service center to thrive, it is imperative that leaders keep coming up with innovative models of operation for their A/R processes that sets them apart from their peers. But often it is challenging for leaders to implement new, disruptive models for their order-to-cash operations. One of the primary reasons being that most of the finance executives are skeptical about the success of the said operational model. It is harder for GPOs to create an effective business case and get the executive’s buy-in considering the cost, benefit and execution pre-requisites of digital transformation projects. 5. Lack of operational agility Operational agility is the rate at which the workforce adapts to change- the faster the workforce adapts, the smoother the business flows. This results in improved workforce productivity and optimized working capital. But managing this rate is significantly difficult if there is a resentment for change in your team. The factor that might lead to this aversion is that the order-to-cash teams are not that well versed with the functional aspect of the technology and automation and they look at it as a replacement for them instead of an enabler or value-driver. 6. Increasing employee attrition rates A major area of concern for shared services leaders is the number of employees who are leaving their positions in search of something more “secure” in this turbulent time. This leads to an increase in employee attrition rates, which affects the overall team productivity. 27% of A/R shared services leaders made changes to increase employee motivation, while 19% modified financial incentives citing employee motivation as a major reason. Source: McKinsey Quarterly Survey But some GPOs face a significant challenge to provide incentives with fractured cash flow and working capital. It is even difficult for them to keep their order-to-cash teams engaged and motivated, due to all the manual work they put in. This is also one of the reasons why employees decide to be in a team that already leverages technology in the workplace. 7. Managing non-performing business units More than 50% of A/R shared services leaders are concerned about continued global business delivery operations, as per SSON. To cut down on additional operational costs of running shared services and ensure an optimized working capital, GPOs are tasked with the dilemma of making these critical decisions for their business- Should they continue operating with all the business units or are there some of them which would not be able to cope up with the impact of this pandemic and would thus need to be eliminated? For the business units that they choose to terminate, what do they do with their operations- should they be brought back in after things return to normal, or should they look to outsource them to a third party at lower costs? In the event that they choose to continue with all the business units, should they let them operate as-is, or instead invest in digital transformation initiatives to improve the long term productivity of the A/R teams operating within them? One of the most optimal solutions to tackle these pressures that GPOs are dealing with is implementing digital transformation in the workplace. By investing in digital transformation initiatives in order-to-cash, shared services leaders could elevate themselves to a more strategic role in the office of a CFO. 52% of the shared services leaders believe that the SSCs would be highly digitized in the aftermath of this COVID-19 crisis. More than 37% of GPOs are planning on accelerating their digital transformation initiatives. Source: SSON Survey According to Forbes, 84% of digital transformation projects end up as a failure- primarily because of a one-directional approach to drive this transformation, and not focusing on all the 3 levers of digital transformation at once. Order-to-cash GPOs exploring digital transformation initiatives right now cannot afford to make a wrong decision. You can go through this webinar to hear experts from HighRadius talk about how you can leverage this Gartner cost decision framework to enable better decisions for your digital transformation strategy. The Three-Legged Stool Analogy The three levers of digital transformation- People, Process, and Technology are similar to the legs of a three-legged stool. They’re codependent on each other and even if one breaks down, the stool would fall. Here are three ways as to how automation in A/R could impact the three main drivers of every business in the future: 1. People management The challenge for GPOs in this area is to get the A/R teams to embrace automation to perform tactical tasks, allowing them to shift their focus on to more high-impact tasks like performing credit reviews and making well-informed, data-backed decisions. For that to happen, shared services leaders would need to ensure that the teams are able to accept and co-exist in the same ecosystem as technology. 1.1 Explain the team about automation- Help them understand how automation trims down the paper and labor-intensive A/R operations. Explain to them that with automation in place, they would be able to take up other strategic tasks and apply their context-sensitive intelligence to machine recommendations. Assure them that automation doesn’t act as a replacement but instead as an enabler and value-driver. 1.2 Prepare them to ease their way through the change- Conduct workshops and train your team to ensure that they completely understand and adapt to how the A/R processes around them would transform. The shift from legacy to a new system and adjusting to it could be a long-drawn process and hence, give the team the space to get accustomed to the changes in the workplace. 1.3 Boost your team’s morale- Just making your team familiar with the change, isn’t enough- you need to keep them engaged and motivated. One way this could be achieved is by conducting interactive sessions with a No-Shop Talk agenda once in a while and coming up with creative ways to appreciate the efforts put in and the work done by the team. 2. Process management The roadblock that GPOs face here is to identify process gaps in the A/R operations and look for a scope of improvement in them. An ideal way to clear these blocks would be to devote time in executing process improvement strategies. 2.1 Perform Fit-Gap analysis- Focus on the leaks and pain-points in the A/R process to think through how your expectations from a digital transformation initiative would look like. 2.2 Apply lean six sigma and kaizen- Implement agile methodologies to strategize on how to achieve desired outcomes from automation and evaluate how the new system is delivering in comparison to the legacy one. 3. Technology investment Technology investment is the most crucial aspect of any business, hence GPOs need to ensure that they invest in the right piece of technology and get the stakeholder buy-in to achieve the finance executives’ goals. In order to do that, it is necessary to stay updated with the evolving market trends. Here are a few trends that global shared services are working towards: 3.1 Shifting to a cloud-based automation system- Acts as a single source of truth keeping together all the customer master data consolidated in one place. Enables real-time visibility over the receivables and allows inter-team collaboration. Helps in streamlining workflows and reduces the time spent on getting approvals from different stakeholders. 3.2 Installing self-service portals to digitally enable the customers- According to a study by Apex Analytix, 43% of the shared services leaders believe that self-service portals would see a rise in SSCs in the post-pandemic landscape. It would act as a gateway that allows both the customers as well as the employees to view invoices, make payments, view outstanding disputes, etc. It would also reduce the number of touchpoints a user would have to go through earlier to resolve an issue. 3.3 Investing in AI-enabled digital assistants for A/R- Artificial intelligence-powered assistants help improve user experience by organizing an A/R analyst’s worklist and arranging action items based on priority levels while also suggesting where to start the day. It transcribes live customer calls, highlighting the important points. It then saves them in the call log allowing the analyst to quickly track all the essential details from the call and act accordingly. It is also capable of suggesting intelligent action items based on the call with the customer and allows the analyst to make quick, strategic decisions. You can learn more about AI-powered digital assistants and how they can help in creating value for your A/R in this 3-minute read blog. ", "datePublished": "October 22, 2020", "dateCreated": "October 22, 2020", "dateModified": "October 22, 2020", "description": "Insights into how shared services leaders are coping with the turbulent economy and how they can prepare for the next stage" } '.
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Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

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