support.gaijin.net Open in urlscan Pro
104.16.51.111  Public Scan

Form analysis
1 forms found in the DOM

GET /hc/en-us/search

<form role="search" class="search search-full" data-search="" data-instant="true" autocomplete="off" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓"><input type="search" name="query" id="query"
    placeholder="Search" autocomplete="off" aria-label="Search"></form>

Text Content

English (US) Русский

Sign in

 1. Gaijin Support
 2. Other questions
 3. Common Questions


ARTICLES IN THIS SECTION

 * How to set up the Two-Step Authorization (Google Authenticator).
 * "Frozen with the unsubscribe link from an email message" Error
 * "Someone may have logged into your account using an unknown device or from an
   unusual location"
 * Account compromised or lost / How to recover your account / 2-step
   authentication issues
 * Account Deletion (Suspension)
 * Additional account security measures
 * Additional e-mail addresses binding/ Linked e-mail addresses removal/ Login
   management
 * Binding phone number to Gaijin account
 * Gaijin authorization issues in Google Chrome.
 * Gaijin Pass

See more


"SOMEONE MAY HAVE LOGGED INTO YOUR ACCOUNT USING AN UNKNOWN DEVICE OR FROM AN
UNUSUAL LOCATION"

If you received from us an email with such content, we strongly recommend you to
perform following instructions.

First of all, you should check whether the IP address specified in the letter
matches your current IP address. We advise you to use a free geolocation service
like this one, for instance.

Important: due to technical restrictions such services cannot specify the
absolute location of a required IP address, but in common they allow to find a
country, a city and an ISP provider servicing that IP address. Anyways, this
shall be enough to clarify whether it was your IP address in the information
message.

If your IP address and time of your last login does not match the address and
time specified in the received information message, you urgently need to do the
following:

 * Make sure that your e-mail account was not compromised
 * Change your e-mail account password as soon as possible
 * Change your Gaijin account password
 * Enable the 2-step authentication service for both accounts

If your account was compromised, please follow to this article.


Return to top