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CPGRAMS

Centralized Public Grievance Redress And Monitoring System
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SPANDANA

One-Stop public grievance redressal platform for the citizens of Andhra Pradesh.
The grievances can be registered from various sources viz. GSWS, 1902 Call
Center, Mobile App, Web Application, Collectorate grievance day (Spandana
Monday).

Check grievance status


1902 – SPANDANA CALL CENTER FOR GENERAL GRIEVANCES

Dedicated Call Center for all the public grievances including Navaratnalu scheme
related grievances. A 24/7 Call Center
working 365 Days a year.

Check grievance status


14500 - CALL CENTER FOR SAND &
EXCISE RELATED GRIEVANCES

Dedicated Call Center to register the complaints related to
sand and excise. A 24/7 Call Center working 365 Days a year.

Check grievance status


14400 - CALL CENTER FOR
CORRUPTION RELATED GRIEVANCES

A dedicated 24/7 Call Center to register the complaints
related to corruption or bribe. The citizen details are
kept confedential and will never be disclosed.

Check grievance status


1907 - CALL CENTER FOR YSR RYTHU BHAROSA GRIEVANCES

A dedicated 24/7 Call Center to register the complaints
related to Rythu Bharosa and agriculture.

Check grievance status


VISIT TO GRAMA/WARD
SACHIVALAYAM

Citizens can visit Grama/Ward Sachivalayam to register
the grievances througn Spandana portal with the
help from Digital Assistant.

Check grievance status


14417 - CALLCENTER FOR SCHOOL EDUCATION TO MONITOR ISSUES

Dedicated Call Center to register the complaints related to
Jagananna Gorumudda (Miday Meals),
Jagananna Vidya Kanuka,School Maintenance (Nadu Nedu),
Toilet maintenance, Teacher Attendance.

Check grievance status

Previous Next

 1902

For general grievances

 14500

For SEB

 14400

For corruption related grievances

 1907

For YSR Rythu Bharosa grievances

VISIT GSWS

Visit Grama\Ward Sachivalayam to register grievances

14417

Callcenter for School Education to monitor Issues


LATEST NEWS

 * 1) Spandana Integration with eOffice 2) Letter to Department - SOPs in
   redressal of Grievances 3) Spandana District level Training - Anantapuram,
   Kurnool 4) Spandana District level Training - Srikakulam, Vizianagaram and
   Visakhapatnam 5) Letter from School Education for 14417 Callcenter 6) CS
   Letter to process change the prevent recurring of grievances


GRIEVANCE REDRESSAL PROCESS

Grievance can be registered from multiple sources and a unique “ YSR# ” (Your
Spandana Request Number) will be generated for each grievance

Grievance will be assigned to the respective redressal officer

Redressal officer performs the necessary enquiry, action and redresses the
grievance

Citizen can 'reopen' the grievance if not satisfied with the resolution and the
same will be assigned to the higher authorities to redress the grievance

SPANDANA GRIEVANCES FROM 01-JUN-2019 TO TILL DATE (NEW PORTAL)

7,22,519

GRIEVANCES
RECEIVED

7,00,088

GRIEVANCES
REDRESSED

22,431

GRIEVANCES
IN PROGRESS



--------------------------------------------------------------------------------

SPANDANA GRIEVANCES
FROM 01-JUN-2019 TO 01-OCT-2020
(OLD PORTAL)

Grievances
Received
26,92,222
Grievances
Redressed
26,71,110
Grievances
In Progress
21,112


GRIEVANCE REDRESSAL WORKFLOW




GALLERY


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ADDRESS

Chief Minister's Grievance Redressal System (CMGRS), Block 1, Secretariat,
Velagapudi, Amaravathi, Andhra Pradesh, India.

Toll free Number: 1902

Email: helpspandana-ap[at]ap[dot]gov[dot]in

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