www.icmi.com Open in urlscan Pro
192.155.48.140 Public Scan

Go To Rescan
Add Verdict Report

URL:
http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
Submission: On August 31 via manual (August 31st 2017, 3:21:43 pm UTC) from US

Summary HTTP 166 Redirects Links 20 Behaviour Indicators

Summary

This website contacted 39 IPs in 7 countries across 32 domains to perform 166 HTTP transactions. The main IP is 192.155.48.140, located in New Hyde Park, United States and belongs to RACKSPACE - Rackspace Hosting, US. The main domain is www.icmi.com.

This is the only time www.icmi.com was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

	IP Address	AS Autonomous System
66	192.155.48.140 192.155.48.140	19994 (RACKSPACE) (RACKSPACE - Rackspace Hosting)
3	2a00:1450:400... 2a00:1450:4001:81d::200e	15169 (GOOGLE) (GOOGLE - Google Inc.)
1	2a00:1450:401... 2a00:1450:401b:801::2004	15169 (GOOGLE) (GOOGLE - Google Inc.)
1	52.85.89.76 52.85.89.76	16509 (AMAZON-02) (AMAZON-02 - Amazon.com)
1	172.217.21.34 172.217.21.34	15169 (GOOGLE) (GOOGLE - Google Inc.)
1	192.155.48.98 192.155.48.98	19994 (RACKSPACE) (RACKSPACE - Rackspace Hosting)
7	2a00:1450:400... 2a00:1450:4001:81d::2002	15169 (GOOGLE) (GOOGLE - Google Inc.)
10	172.217.22.98 172.217.22.98	15169 (GOOGLE) (GOOGLE - Google Inc.)
8	2a00:1450:400... 2a00:1450:4001:81d::2001	15169 (GOOGLE) (GOOGLE - Google Inc.)
4	2a03:2880:f02... 2a03:2880:f02d:12:face:b00c:0:3	32934 (FACEBOOK) (FACEBOOK - Facebook)
2	54.198.53.4 54.198.53.4	14618 (AMAZON-AES) (AMAZON-AES - Amazon.com)
1	2a00:1450:400... 2a00:1450:4001:81d::2003	15169 (GOOGLE) (GOOGLE - Google Inc.)
4	2606:2800:234... 2606:2800:234:59:254c:406:2366:268c	15133 (EDGECAST) (EDGECAST - MCI Communications Services)
1	2a00:1450:400... 2a00:1450:4001:81d::2008	15169 (GOOGLE) (GOOGLE - Google Inc.)
3	2a03:2880:f11... 2a03:2880:f11b:83:face:b00c:0:25de	32934 (FACEBOOK) (FACEBOOK - Facebook)
1	2a00:1450:400... 2a00:1450:400c:c0b::9a	15169 (GOOGLE) (GOOGLE - Google Inc.)
2	104.24.10.90 104.24.10.90	13335 (CLOUDFLAR...) (CLOUDFLARENET - CloudFlare)
1	66.235.139.205 66.235.139.205	15224 (OMNITURE) (OMNITURE - Adobe Systems Inc.)
1	23.8.2.239 23.8.2.239	20940 (AKAMAI-ASN1) (AKAMAI-ASN1)
1	2606:2800:234... 2606:2800:234:1a46:1c04:1676:610:129d	15133 (EDGECAST) (EDGECAST - MCI Communications Services)
2	104.244.42.72 104.244.42.72	13414 (TWITTER) (TWITTER - Twitter Inc.)
1	142.0.160.13 142.0.160.13	7160 (NETDYNAMICS) (NETDYNAMICS - Oracle Corporation)
21	2606:2800:134... 2606:2800:134:fa2:1627:1fe:edb:1665	15133 (EDGECAST) (EDGECAST - MCI Communications Services)
1	52.85.89.242 52.85.89.242	16509 (AMAZON-02) (AMAZON-02 - Amazon.com)
1	2.21.246.140 2.21.246.140	20940 (AKAMAI-ASN1) (AKAMAI-ASN1)
2	92.123.93.2 92.123.93.2	20940 (AKAMAI-ASN1) (AKAMAI-ASN1)
2	54.246.113.1 54.246.113.1	16509 (AMAZON-02) (AMAZON-02 - Amazon.com)
1	52.58.109.116 52.58.109.116	16509 (AMAZON-02) (AMAZON-02 - Amazon.com)
1	92.123.93.251 92.123.93.251	20940 (AKAMAI-ASN1) (AKAMAI-ASN1)
1	62.67.193.85 62.67.193.85	26667 (RUBICONPR...) (RUBICONPROJECT - The Rubicon Project)
1	185.64.189.236 185.64.189.236	62713 (AS-PUBMATIC) (AS-PUBMATIC - PubMatic)
1	151.101.114.2 151.101.114.2	54113 (FASTLY) (FASTLY - Fastly)
1	2a00:1288:110... 2a00:1288:110:422::3000	34010 (YAHOO-IRD) (YAHOO-IRD)
1	46.137.100.30 46.137.100.30	16509 (AMAZON-02) (AMAZON-02 - Amazon.com)
1	35.189.234.114 35.189.234.114	15169 (GOOGLE) (GOOGLE - Google Inc.)
1	185.33.223.208 185.33.223.208	29990 (ASN-APPNEXUS) (ASN-APPNEXUS - AppNexus)
1	52.4.211.62 52.4.211.62	16509 (AMAZON-02) (AMAZON-02 - Amazon.com)
1	173.241.240.143 173.241.240.143	36089 (OPENX-AS1) (OPENX-AS1 - OPENX TECHNOLOGIES)
166	39

66 192.155.48.140 (New Hyde Park, United States)

ASN19994 (RACKSPACE - Rackspace Hosting, US)

www.icmi.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

3 2a00:1450:4001:81d::200e (Ireland)

ASN15169 (GOOGLE - Google Inc., US)

apis.google.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools
www.google-analytics.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2a00:1450:401b:801::2004 (Ireland)

ASN15169 (GOOGLE - Google Inc., US)

www.google.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 52.85.89.76 (Seattle, United States)

ASN16509 (AMAZON-02 - Amazon.com, Inc., US)
PTR: server-52-85-89-76.jfk6.r.cloudfront.net

d10lpsik1i8c69.cloudfront.net	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 172.217.21.34 (Mountain View, United States)

ASN15169 (GOOGLE - Google Inc., US)
PTR: fra07s30-in-f34.1e100.net

www.googleadservices.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 192.155.48.98 (New Hyde Park, United States)

ASN19994 (RACKSPACE - Rackspace Hosting, US)
PTR: ubmcanon-wp-http-virt.ubm-us.net

epromos.ubmcanon.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

7 2a00:1450:4001:81d::2002 (Ireland)

ASN15169 (GOOGLE - Google Inc., US)

www.googletagservices.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools
pagead2.googlesyndication.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

10 172.217.22.98 (Mountain View, United States)

ASN15169 (GOOGLE - Google Inc., US)
PTR: fra15s18-in-f2.1e100.net

securepubads.g.doubleclick.net	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

8 2a00:1450:4001:81d::2001 (Ireland)

ASN15169 (GOOGLE - Google Inc., US)

tpc.googlesyndication.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

4 2a03:2880:f02d:12:face:b00c:0:3 (Ireland)

ASN32934 (FACEBOOK - Facebook, Inc., US)

connect.facebook.net	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

2 54.198.53.4 (Ashburn, United States)

ASN14618 (AMAZON-AES - Amazon.com, Inc., US)
PTR: ec2-54-198-53-4.compute-1.amazonaws.com

addsearch.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2a00:1450:4001:81d::2003 (Ireland)

ASN15169 (GOOGLE - Google Inc., US)

www.gstatic.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

4 2606:2800:234:59:254c:406:2366:268c (United States)

ASN15133 (EDGECAST - MCI Communications Services, Inc. d/b/a Verizon Business, US)

platform.twitter.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2a00:1450:4001:81d::2008 (Ireland)

ASN15169 (GOOGLE - Google Inc., US)

www.googletagmanager.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

3 2a03:2880:f11b:83:face:b00c:0:25de (Ireland)

ASN32934 (FACEBOOK - Facebook, Inc., US)

www.facebook.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2a00:1450:400c:c0b::9a (Ireland)

ASN15169 (GOOGLE - Google Inc., US)

stats.g.doubleclick.net	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

2 104.24.10.90 (San Francisco, United States)

ASN13335 (CLOUDFLARENET - CloudFlare, Inc., US)

settings.luckyorange.net	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 66.235.139.205 (Lehi, United States)

ASN15224 (OMNITURE - Adobe Systems Inc., US)
PTR: *.112.2o7.net

ubmtech.112.2o7.net	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 23.8.2.239 (Amsterdam, Netherlands)

ASN20940 (AKAMAI-ASN1, US)
PTR: a23-8-2-239.deploy.static.akamaitechnologies.com

img03.en25.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2606:2800:234:1a46:1c04:1676:610:129d (United States)

ASN15133 (EDGECAST - MCI Communications Services, Inc. d/b/a Verizon Business, US)

cdn.syndication.twimg.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

2 104.244.42.72 (San Francisco, United States)

ASN13414 (TWITTER - Twitter Inc., US)

syndication.twitter.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 142.0.160.13 (Redwood City, United States)

ASN7160 (NETDYNAMICS - Oracle Corporation, US)

s1693273879.t.eloqua.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

21 2606:2800:134:fa2:1627:1fe:edb:1665 (United States)

ASN15133 (EDGECAST - MCI Communications Services, Inc. d/b/a Verizon Business, US)

pbs.twimg.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 52.85.89.242 (Seattle, United States)

ASN16509 (AMAZON-02 - Amazon.com, Inc., US)
PTR: server-52-85-89-242.jfk6.r.cloudfront.net

d10lpsik1i8c69.cloudfront.net	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2.21.246.140 (Austria)

ASN20940 (AKAMAI-ASN1, US)

a.adroll.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

2 92.123.93.2 (European Union)

ASN20940 (AKAMAI-ASN1, US)
PTR: a92-123-93-2.deploy.akamaitechnologies.com

s.adroll.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

2 54.246.113.1 (Dublin, Ireland)

ASN16509 (AMAZON-02 - Amazon.com, Inc., US)
PTR: ec2-54-246-113-1.eu-west-1.compute.amazonaws.com

d.adroll.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 52.58.109.116 (Frankfurt, Germany)

ASN16509 (AMAZON-02 - Amazon.com, Inc., US)
PTR: ec2-52-58-109-116.eu-central-1.compute.amazonaws.com

pixel.advertising.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 92.123.93.251 (European Union)

ASN20940 (AKAMAI-ASN1, US)
PTR: a92-123-93-251.deploy.akamaitechnologies.com

dsum-sec.casalemedia.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 62.67.193.85 (United Kingdom)

ASN26667 (RUBICONPROJECT - The Rubicon Project, Inc., US)

pixel.rubiconproject.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 185.64.189.236 (United Kingdom)

ASN62713 (AS-PUBMATIC - PubMatic, Inc., US)

simage2.pubmatic.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 151.101.114.2 (San Francisco, United States)

ASN54113 (FASTLY - Fastly, US)

trc.taboola.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2a00:1288:110:422::3000 (United Kingdom)

ASN34010 (YAHOO-IRD, GB)

ads.yahoo.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 46.137.100.30 (Dublin, Ireland)

ASN16509 (AMAZON-02 - Amazon.com, Inc., US)
PTR: ec2-46-137-100-30.eu-west-1.compute.amazonaws.com

d.adroll.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 35.189.234.114 (Mountain View, United States)

ASN15169 (GOOGLE - Google Inc., US)
PTR: 114.234.189.35.bc.googleusercontent.com

x.bidswitch.net	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 185.33.223.208 (European Union)

ASN29990 (ASN-APPNEXUS - AppNexus, Inc, US)

ib.adnxs.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 52.4.211.62 (Ashburn, United States)

ASN16509 (AMAZON-02 - Amazon.com, Inc., US)
PTR: ec2-52-4-211-62.compute-1.amazonaws.com

idsync.rlcdn.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 173.241.240.143 (New York, United States)

ASN36089 (OPENX-AS1 - OPENX TECHNOLOGIES, INC., US)
PTR: ox-173-241-240-143.xa.dc.openx.org

us-u.openx.net	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

	Apex Domain Subdomains	Transfer
66	icmi.com www.icmi.com	525 KB
22	twimg.com cdn.syndication.twimg.com pbs.twimg.com	662 KB
13	googlesyndication.com tpc.googlesyndication.com pagead2.googlesyndication.com	218 KB
11	doubleclick.net securepubads.g.doubleclick.net stats.g.doubleclick.net	87 KB
6	adroll.com a.adroll.com s.adroll.com d.adroll.com	14 KB
6	twitter.com platform.twitter.com syndication.twitter.com	54 KB
4	facebook.net connect.facebook.net	97 KB
3	facebook.com www.facebook.com staticxx.facebook.com Failed	181 B
3	google.com apis.google.com www.google.com	62 KB
2	luckyorange.net settings.luckyorange.net	192 B
2	addsearch.com addsearch.com	12 KB
2	googletagservices.com www.googletagservices.com	3 KB
2	cloudfront.net d10lpsik1i8c69.cloudfront.net	77 KB
1	openx.net us-u.openx.net	43 B
1	rlcdn.com idsync.rlcdn.com	43 B
1	adnxs.com ib.adnxs.com
1	bidswitch.net x.bidswitch.net	43 B
1	yahoo.com ads.yahoo.com
1	taboola.com trc.taboola.com
1	pubmatic.com simage2.pubmatic.com	1 B
1	rubiconproject.com pixel.rubiconproject.com	42 B
1	casalemedia.com dsum-sec.casalemedia.com	43 B
1	advertising.com pixel.advertising.com
1	eloqua.com s1693273879.t.eloqua.com	49 B
1	en25.com img03.en25.com	2 KB
1	2o7.net ubmtech.112.2o7.net	43 B
1	googletagmanager.com www.googletagmanager.com	16 KB
1	google-analytics.com www.google-analytics.com	16 KB
1	gstatic.com www.gstatic.com	70 KB
1	ubmcanon.com epromos.ubmcanon.com	23 KB
1	googleadservices.com www.googleadservices.com	5 KB
0	google.de Failed www.google.de Failed
166	32

	Domain	Requested by
66	www.icmi.com	www.icmi.com securepubads.g.doubleclick.net
21	pbs.twimg.com	www.icmi.com
10	securepubads.g.doubleclick.net	www.googletagservices.com securepubads.g.doubleclick.net www.icmi.com
8	tpc.googlesyndication.com	securepubads.g.doubleclick.net www.icmi.com
5	pagead2.googlesyndication.com	securepubads.g.doubleclick.net www.icmi.com
4	platform.twitter.com	www.icmi.com platform.twitter.com
4	connect.facebook.net	www.icmi.com
3	d.adroll.com
3	www.facebook.com	www.icmi.com connect.facebook.net
2	s.adroll.com	s.adroll.com
2	syndication.twitter.com	www.icmi.com
2	settings.luckyorange.net	d10lpsik1i8c69.cloudfront.net www.icmi.com
2	addsearch.com	www.icmi.com
2	www.googletagservices.com	www.icmi.com
2	d10lpsik1i8c69.cloudfront.net	www.icmi.com d10lpsik1i8c69.cloudfront.net
2	apis.google.com	www.icmi.com apis.google.com
1	us-u.openx.net
1	idsync.rlcdn.com
1	ib.adnxs.com
1	x.bidswitch.net
1	ads.yahoo.com
1	trc.taboola.com
1	simage2.pubmatic.com
1	pixel.rubiconproject.com
1	dsum-sec.casalemedia.com
1	pixel.advertising.com
1	a.adroll.com	www.icmi.com
1	s1693273879.t.eloqua.com	www.icmi.com
1	cdn.syndication.twimg.com	platform.twitter.com
1	img03.en25.com	www.icmi.com
1	ubmtech.112.2o7.net	www.icmi.com
1	stats.g.doubleclick.net	www.icmi.com
1	www.googletagmanager.com	www.icmi.com
1	www.google-analytics.com	www.icmi.com
1	www.gstatic.com	www.google.com
1	epromos.ubmcanon.com	www.icmi.com
1	www.googleadservices.com	www.icmi.com
1	www.google.com	www.icmi.com
0	staticxx.facebook.com Failed	connect.facebook.net
0	www.google.de Failed	www.icmi.com
166	40

This site contains links to these domains. Also see Links.

Domain
www.callcentre.co.uk
www.icmi.jp
www.businessinsider.com
bit.ly
twitter.com
linkd.in
adclick.g.doubleclick.net
www.facebook.com
icmi.com
www.linkedin.com
www.ubmtechnology.com
privacypolicy.ubm.com
reg.ubmamevents.com
www.ubm.com
www.addsearch.com

Subject Issuer	Validity	Valid
*.apis.google.com Google Internet Authority G2	`2017-08-22` - `2017-11-14`	3 months	crt.sh
www.google.com Google Internet Authority G2	`2017-08-22` - `2017-11-14`	3 months	crt.sh
*.cloudfront.net Symantec Class 3 Secure Server CA - G4	`2016-10-26` - `2017-12-17`	a year	crt.sh
*.g.doubleclick.net Google Internet Authority G2	`2017-08-22` - `2017-11-14`	3 months	crt.sh
*.facebook.com DigiCert SHA2 High Assurance Server CA	`2016-12-09` - `2018-01-25`	a year	crt.sh
*.google.com Google Internet Authority G2	`2017-08-22` - `2017-11-14`	3 months	crt.sh
tpc.googlesyndication.com Google Internet Authority G2	`2017-08-22` - `2017-11-14`	3 months	crt.sh
*.google-analytics.com Google Internet Authority G2	`2017-08-22` - `2017-11-14`	3 months	crt.sh
ssl376270.cloudflaressl.com COMODO ECC Domain Validation Secure Server CA 2	`2017-04-07` - `2017-10-14`	6 months	crt.sh
*.twvid.com DigiCert SHA2 High Assurance Server CA	`2016-08-04` - `2019-10-02`	3 years	crt.sh
syndication.twitter.com DigiCert SHA2 High Assurance Server CA	`2015-07-30` - `2018-08-03`	3 years	crt.sh
*.twimg.com DigiCert SHA2 Secure Server CA	`2016-11-28` - `2017-12-06`	a year	crt.sh
*.adroll.com Symantec Class 3 Secure Server CA - G4	`2016-11-07` - `2018-01-06`	a year	crt.sh
pixel.advertising.com DigiCert SHA2 High Assurance Server CA	`2017-06-14` - `2020-06-18`	3 years	crt.sh
san.casalemedia.com GeoTrust SSL CA - G3	`2017-08-03` - `2018-11-02`	a year	crt.sh
*.rubiconproject.com DigiCert SHA2 Secure Server CA	`2016-01-12` - `2019-03-01`	3 years	crt.sh
*.pubmatic.com COMODO RSA Organization Validation Secure Server CA	`2016-04-12` - `2019-05-27`	3 years	crt.sh
f2.shared.global.fastly.net GlobalSign CloudSSL CA - SHA256 - G3	`2017-08-07` - `2017-11-16`	3 months	crt.sh
ad.yieldmanager.com Symantec Class 3 Secure Server CA - G4	`2017-07-27` - `2018-01-23`	6 months	crt.sh
*.bidswitch.net COMODO RSA Domain Validation Secure Server CA	`2017-03-14` - `2018-04-13`	a year	crt.sh
*.adnxs.com GeoTrust SSL CA - G3	`2016-02-25` - `2018-05-26`	2 years	crt.sh
*.rlcdn.com Go Daddy Secure Certificate Authority - G2	`2017-05-08` - `2019-06-21`	2 years	crt.sh
*.openx.net GeoTrust SSL CA - G3	`2017-05-11` - `2020-07-09`	3 years	crt.sh

This page contains 9 frames:

Primary Page: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
Frame ID: 446.1
Requests: 128 HTTP requests in this frame

Frame: https://www.google.de/ads/user-lists/1043979606/?random=1504192891702&cv=8&fst=1504191600000&num=1&fmt=1&label=vnX6CNSI_wQQ1rrn8QM&guid=ON&eid=376635470&u_h=1200&u_w=1600&u_ah=1200&u_aw=1600&u_cd=24&u_his=2&u_tz=0&u_java=false&u_nplug=0&u_nmime=0&frm=0&url=http%3A%2F%2Fwww.icmi.com%2FResources%2FMetrics%2F2016%2F08%2Fwhat-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics&tiba=What%20the%2010%20Hour%20Zappos%20Call%20Teaches%20Us%20About%20Contact%20Center%20Metrics&cdct=2&is_vtc=1&random=3206978208&fpvtc=/1043979606/%3Frandom%3D1674596155%26cv%3D8%26fst%3D1504191600000%26num%3D1%26fmt%3D1%26label%3DvnX6CNSI_wQQ1rrn8QM%26guid%3DON%26eid%3D376635470%26u_h%3D1200%26u_w%3D1600%26u_ah%3D1200%26u_aw%3D1600%26u_cd%3D24%26u_his%3D2%26u_tz%3D0%26u_java%3Dfalse%26u_nplug%3D0%26u_nmime%3D0%26frm%3D0%26url%3Dhttp%253A%252F%252Fwww.icmi.com%252FResources%252FMetrics%252F2016%252F08%252Fwhat-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics%26tiba%3DWhat%2520the%252010%2520Hour%2520Zappos%2520Call%2520Teaches%2520Us%2520About%2520Contact%2520Center%2520Metrics%26cdct%3D2%26is_vtc%3D1&ipr=y&ulfeg=n&ssc_att=n
Frame ID: 446.3
Requests: 1 HTTP requests in this frame

Frame: https://www.icmi.com/Account/Login-Modal.aspx
Frame ID: 446.4
Requests: 1 HTTP requests in this frame

Frame: https://www.icmi.com/Account/Registration-Modal.aspx
Frame ID: 446.5
Requests: 1 HTTP requests in this frame

Frame: http://staticxx.facebook.com/connect/xd_arbiter/r/0sTQzbapM8j.js?version=42
Frame ID: 446.8
Requests: 1 HTTP requests in this frame

Frame: https://staticxx.facebook.com/connect/xd_arbiter/r/0sTQzbapM8j.js?version=42
Frame ID: 446.9
Requests: 1 HTTP requests in this frame

Frame: http://www.icmi.com/files/pageAds/pageFooterAd.html
Frame ID: 446.7
Requests: 13 HTTP requests in this frame

Frame: https://www.facebook.com/v2.5/plugins/page.php?adapt_container_width=true&app_id=&channel=http%3A%2F%2Fstaticxx.facebook.com%2Fconnect%2Fxd_arbiter%2Fr%2F0sTQzbapM8j.js%3Fversion%3D42%23cb%3Dfcc3222a11bf4%26domain%3Dwww.icmi.com%26origin%3Dhttp%253A%252F%252Fwww.icmi.com%252Ff39c8baf97439ac%26relation%3Dparent.parent&container_width=0&height=300&hide_cover=true&href=http%3A%2F%2Fwww.facebook.com%2Fpages%2FICMI-International-Customer-Management-Institute%2F16866506739&locale=en_US&sdk=joey&show_facepile=true&show_posts=true&small_header=true&width=300
Frame ID: 446.10
Requests: 1 HTTP requests in this frame

Frame: http://platform.twitter.com/css/timeline.b6ca5fbe9fc709c1f1b8c6e02c82d896.light.ltr.css
Frame ID: 446.11
Requests: 27 HTTP requests in this frame

Screenshot
Live screenshot

Full Image

Detected technologies

Windows Server (Operating Systems) Expand

Overall confidence: 100%
Detected patterns

headers server /IIS(?:\/([\d.]+))?/i

IIS (Web Servers) Expand

Overall confidence: 100%
Detected patterns

headers server /IIS(?:\/([\d.]+))?/i

DoubleClick for Publishers (DFP) (Advertising Networks) Expand

Overall confidence: 100%
Detected patterns

script /googletagservices\.com\/tag\/js\/gpt(?:_mobile)?\.js/i

Facebook (Widgets) Expand

Overall confidence: 100%
Detected patterns

script /\/\/connect\.facebook\.net\/[^\/]*\/[a-z]*\.js/i

Google AdSense (Advertising Networks) Expand

Overall confidence: 100%
Detected patterns

script /googlesyndication\.com\//i

Google Analytics (Analytics) Expand

Overall confidence: 100%
Detected patterns

script /google-analytics\.com\/(?:ga|urchin|(analytics))\.js/i

Google Plus (Widgets) Expand

Overall confidence: 100%
Detected patterns

script /apis\.google\.com\/js\/[a-z]*\.js/i

SWFObject (Miscellaneous) Expand

Overall confidence: 100%
Detected patterns

script /swfobject.*\.js/i

Twitter (Widgets) Expand

Overall confidence: 100%
Detected patterns

script /\/\/platform\.twitter\.com\/widgets\.js/i

jQuery (JavaScript Libraries) Expand

Overall confidence: 100%
Detected patterns

script /jquery(?:\-|\.)([\d.]*\d)[^\/]*\.js/i
script /jquery.*\.js/i
script /jquery-ui(?:-|\.)([\d.]*\d)[^\/]*\.js/i
script /jquery-ui.*\.js/i

jQuery UI (JavaScript Libraries) Expand

Overall confidence: 100%
Detected patterns

script /jquery-ui(?:-|\.)([\d.]*\d)[^\/]*\.js/i
script /jquery-ui.*\.js/i

Page Statistics

166
Requests

42 %
HTTPS

34 %
IPv6

32
Domains

40
Subdomains

39
IPs

7
Countries

1943 kB
Transfer

4492 kB
Size

16
Cookies

20 Outgoing links

These are links going to different origins than the main page.

URL: http://www.callcentre.co.uk/

Search URL Search Domain Scan URL

URL: http://www.icmi.jp/

Search URL Search Domain Scan URL

URL: http://www.businessinsider.com/zappos-employee-sets-record-for-longest-customer-service-call-2016-7
Title: Steven Weinstein of Zappos

Search URL Search Domain Scan URL

URL: http://bit.ly/CCDemo2016
Title: download the full program

Search URL Search Domain Scan URL

URL: https://twitter.com/EricaMarois
Title: @EricaMarois

Search URL Search Domain Scan URL

URL: http://linkd.in/16kW2cj
Title: http://linkd.in/16kW2cj

Search URL Search Domain Scan URL

URL: http://bit.ly/1zkp9YS
Title: http://bit.ly/1zkp9YS

Search URL Search Domain Scan URL

URL: https://adclick.g.doubleclick.net/pcs/click?xai=AKAOjstzXev6tKhUyPunuCgL_9Mivkaah-uC7bsycOHvI_ifd0JKZ_5IXu6FjCmJ1OTQN5fpSUVVB8bUZj2QbPXEpCv8kL7YD3RK-J5ofhUCP43pbMoxrkGOHd9FEDWvw81C1NDm_CZLJHBQ-ocZZ7Kmy2XhTCQATdOZ8BOLdHdhdbkxzjoCW4XcMC4vECg2nc9t0A248MwLKaAtb5bIavay&sig=Cg0ArKJSzICTBp0vjin5EAE&urlfix=1&adurl=https://adclick.g.doubleclick.net/pcs/click%253Fxai%253DAKAOjstzXev6tKhUyPunuCgL_9Mivkaah-uC7bsycOHvI_ifd0JKZ_5IXu6FjCmJ1OTQN5fpSUVVB8bUZj2QbPXEpCv8kL7YD3RK-J5ofhUCP43pbMoxrkGOHd9FEDWvw81C1NDm_CZLJHBQ-ocZZ7Kmy2XhTCQATdOZ8BOLdHdhdbkxzjoCW4XcMC4vECg2nc9t0A248MwLKaAtb5bIavay%2526sig%253DCg0ArKJSzICTBp0vjin5EAE%2526urlfix%253D1%2526adurl%253Dhttp://www.nice.com/engage/white-papers/2017-Research--The-State-of-Workforce-Management-23?utm_source=ICMI&utm_medium=300x160Banner&utm_campaign=WFM

Search URL Search Domain Scan URL

URL: https://adclick.g.doubleclick.net/pcs/click?xai=AKAOjssdMBKJIUIUvobiY7bdHvXKcMYrf6oiQHfZOup2gHI93fOGQD8xPVGoD3oz7tp6iBUp6-UFTiHqaLPoS4Qad6FS8AVy-m36i55ZMNDeDvc87igLZL_xky8htdnOfy-CbpFmMFxvGAk46Si30qgbeCnvErV8I6EZYOWh44JgPcu-AXF8YJnYJ1pMuU9Lx0GPKDw2Ve3XVb2Cje985zDl&sig=Cg0ArKJSzGRezvvga7FLEAE&urlfix=1&adurl=https://adclick.g.doubleclick.net/pcs/click%253Fxai%253DAKAOjssdMBKJIUIUvobiY7bdHvXKcMYrf6oiQHfZOup2gHI93fOGQD8xPVGoD3oz7tp6iBUp6-UFTiHqaLPoS4Qad6FS8AVy-m36i55ZMNDeDvc87igLZL_xky8htdnOfy-CbpFmMFxvGAk46Si30qgbeCnvErV8I6EZYOWh44JgPcu-AXF8YJnYJ1pMuU9Lx0GPKDw2Ve3XVb2Cje985zDl%2526sig%253DCg0ArKJSzGRezvvga7FLEAE%2526urlfix%253D1%2526adurl%253Dhttp://www.icmi.com/Resources/Whitepapers/The-Buzz-Behind-Omnichannel?s=web2

Search URL Search Domain Scan URL

URL: https://adclick.g.doubleclick.net/pcs/click?xai=AKAOjsuqWBzqU0yYswVySOfQbibZK-AKQp_pvwKDCc7IDa-m7rlJ2C0Lvh1WYoN9_9nhNy_SqpBGivp1jX3DxR8fugiScMgySHv7kKCc-aYLSwG79Xzk883Qg-aADur_Hsu1myXEVRUQXwVgjJ7sXzrkh7B1gFyt4AFTJ31UK3nuf_uT37HvjBbgy2eisBIacSjDE3LGM7JO_TEqA-y276t8&sig=Cg0ArKJSzNzeZC-6FY3SEAE&urlfix=1&adurl=https://adclick.g.doubleclick.net/pcs/click%253Fxai%253DAKAOjsuqWBzqU0yYswVySOfQbibZK-AKQp_pvwKDCc7IDa-m7rlJ2C0Lvh1WYoN9_9nhNy_SqpBGivp1jX3DxR8fugiScMgySHv7kKCc-aYLSwG79Xzk883Qg-aADur_Hsu1myXEVRUQXwVgjJ7sXzrkh7B1gFyt4AFTJ31UK3nuf_uT37HvjBbgy2eisBIacSjDE3LGM7JO_TEqA-y276t8%2526sig%253DCg0ArKJSzNzeZC-6FY3SEAE%2526urlfix%253D1%2526adurl%253Dhttp://www.icmi.com/Landings/Campaign/Event/CCDemo2017-brochure?s=web3

Search URL Search Domain Scan URL

URL: http://www.facebook.com/pages/ICMI-International-Customer-Management-Institute/16866506739
Title: Join us on Facebook!

Search URL Search Domain Scan URL

URL: http://www.callcentre.co.uk/home
Title: Call Centre UK

Search URL Search Domain Scan URL

URL: http://icmi.com/Account/Join-the-ICMI-Community
Title: Email Sign Up

Search URL Search Domain Scan URL

URL: http://twitter.com/CallCenterICMI
Title: Twitter

Search URL Search Domain Scan URL

URL: http://www.linkedin.com/groups?gid=50002&trk=myg_ugrp_ovr
Title: LinkedIn

Search URL Search Domain Scan URL

URL: http://www.ubmtechnology.com/united-business-media-llc-privacy-statement/
Title: Privacy Statement

Search URL Search Domain Scan URL

URL: http://privacypolicy.ubm.com/cookiepolicy/
Title: Cookie Policy

Search URL Search Domain Scan URL

URL: http://reg.ubmamevents.com/UBMLegalEntities
Title: UBM Legal Entities

Search URL Search Domain Scan URL

URL: http://www.ubm.com/

Search URL Search Domain Scan URL

URL: http://www.addsearch.com/?utm_source=customer&utm_medium=referer&utm_campaign=customer

Search URL Search Domain Scan URL

Redirected requests

There were HTTP redirect chains for the following requests:

Request 67

http://connect.facebook.net/signals/config/969316073126364?v=2.7.20
https://connect.facebook.net/signals/config/969316073126364?v=2.7.20

Request 85

https://www.google.com/ads/user-lists/1043979606/?random=1504192891702&cv=8&fst=1504191600000&num=1&fmt=1&label=vnX6CNSI_wQQ1rrn8QM&guid=ON&eid=376635470&u_h=1200&u_w=1600&u_ah=1200&u_aw=1600&u_cd=...
https://www.google.de/ads/user-lists/1043979606/?random=1504192891702&cv=8&fst=1504191600000&num=1&fmt=1&label=vnX6CNSI_wQQ1rrn8QM&guid=ON&eid=376635470&u_h=1200&u_w=1600&u_ah=1200&u_aw=1600&u_cd=2...

Request 88

http://www.google-analytics.com/ga.js
https://www.google-analytics.com/ga.js

Request 98

https://www.google-analytics.com/r/__utm.gif?utmwv=5.6.7&utms=1&utmn=1389106318&utmhn=www.icmi.com&utmcs=UTF-8&utmsr=1600x1200&utmvp=1585x1200&utmsc=24-bit&utmul=en-us&utmje=0&utmfl=-&utmdt=What%20...
https://stats.g.doubleclick.net/r/collect?v=1&aip=1&t=dc&_r=3&tid=UA-12355111-1&cid=882014530.1504192892&jid=865478663&_v=5.6.7&z=1389106318

Request 102

http://ubmtech.112.2o7.net/b/ss/ubmamericasmastervista,ubmicmicom/1/H.27.4-D591/s751456564225?AQB=1&ndh=1&t=31%2F7%2F2017%2015%3A21%3A31%204%200&fid=00A310F75B5B9EFA-0044A491DD1CE54F&ce=UTF-8&ns=ub...
http://ubmtech.112.2o7.net/b/ss/ubmamericasmastervista,ubmicmicom/1/H.27.4-D591/s751456564225?AQB=1&pccr=true&vidn=2CD414BE05032BD8-40001185000057EC&&ndh=1&t=31%2F7%2F2017%2015%3A21%3A31%204%200&fi...

Request 109

http://s1693273879.t.eloqua.com/visitor/v200/svrGP?pps=3&siteid=1693273879&ref2=elqNone&tzo=0&ms=985&optin=disabled
http://s1693273879.t.eloqua.com/visitor/v200/svrGP.aspx?pps=3&siteid=1693273879&ref2=elqNone&tzo=0&ms=985&optin=disabled&elqCookie=1

Request 155

https://d.adroll.com/pixel/G3NX2V4Y2BEMHLJJTMIPZZ/HY7P3QCTLNCHVAWMLRPGED?pv=89413669978.00371&cookie=&adroll_s_ref=&keyw=&arrfrr=http%3A%2F%2Fwww.icmi.com%2FResources%2FMetrics%2F2016%2F08%2Fwhat-t...
https://s.adroll.com/pixel/G3NX2V4Y2BEMHLJJTMIPZZ/HY7P3QCTLNCHVAWMLRPGED/KQ4PXBETEJG5FMZV2GCRFG.js

Request 158

http://connect.facebook.net/signals/config/461213960687914?v=2.7.20
https://connect.facebook.net/signals/config/461213960687914?v=2.7.20

Request 160

https://pixel.advertising.com/ups/55980/sync?uid=NzhlMTQxY2IyMTQxZmVkM2VjNmQ3ZTE3N2IxMmRkMzg&_origin=0
https://pixel.advertising.com/ups/55980/sync?uid=NzhlMTQxY2IyMTQxZmVkM2VjNmQ3ZTE3N2IxMmRkMzg&_origin=0&verify=true

Request 161

https://dsum-sec.casalemedia.com/rum?cm_dsp_id=105&external_user_id=NzhlMTQxY2IyMTQxZmVkM2VjNmQ3ZTE3N2IxMmRkMzg&expiration=1535728893
https://dsum-sec.casalemedia.com/rum?cm_dsp_id=105&external_user_id=NzhlMTQxY2IyMTQxZmVkM2VjNmQ3ZTE3N2IxMmRkMzg&expiration=1535728893&C=1

Request 162

https://pixel.rubiconproject.com/tap.php?v=194538&nid=3644&put=NzhlMTQxY2IyMTQxZmVkM2VjNmQ3ZTE3N2IxMmRkMzg&expires=365
https://pixel.rubiconproject.com/tap.php?cookie_redirect=1&v=194538&nid=3644&put=NzhlMTQxY2IyMTQxZmVkM2VjNmQ3ZTE3N2IxMmRkMzg&expires=365

Request 163

https://d.adroll.com/cm/pubmatic/out
https://simage2.pubmatic.com/AdServer/Pug?vcode=bz0yJnR5cGU9MSZqcz0xJmNvZGU9MzMwNiZ0bD01MjU2MDA&piggybackCookie=NzhlMTQxY2IyMTQxZmVkM2VjNmQ3ZTE3N2IxMmRkMzg

Request 164

https://d.adroll.com/cm/taboola/out
https://trc.taboola.com/sg/adroll-network/1/rtb-h/?taboola_hm=NzhlMTQxY2IyMTQxZmVkM2VjNmQ3ZTE3N2IxMmRkMzg

Request 165

https://d.adroll.com/cm/r/out
https://ads.yahoo.com/pixel?id=2498203&t=2&piggyback=https%3A%2F%2Fads.yahoo.com%2Fcms%2Fv1%3Fesig%3D1~bf4e7dc4546a90c08591652d78a230d3f2ef5733%26nwid%3D10001032567%26sigv%3D1

Request 167

https://x.bidswitch.net/sync?dsp_id=44&user_id=NzhlMTQxY2IyMTQxZmVkM2VjNmQ3ZTE3N2IxMmRkMzg
https://x.bidswitch.net/ul_cb/sync?dsp_id=44&user_id=NzhlMTQxY2IyMTQxZmVkM2VjNmQ3ZTE3N2IxMmRkMzg

Request 168

https://d.adroll.com/cm/x/out
https://ib.adnxs.com/pxj?bidder=172&seg=802787&action=setuid(%27NzhlMTQxY2IyMTQxZmVkM2VjNmQ3ZTE3N2IxMmRkMzg%27)

Request 169

https://idsync.rlcdn.com/377928.gif?partner_uid=78e141cb2141fed3ec6d7e177b12dd38
https://idsync.rlcdn.com/377928.gif?partner_uid=78e141cb2141fed3ec6d7e177b12dd38&redirect=1

Request 170

https://us-u.openx.net/w/1.0/sd?id=537103138&val=78e141cb2141fed3ec6d7e177b12dd38
https://us-u.openx.net/w/1.0/sd?cc=1&id=537103138&val=78e141cb2141fed3ec6d7e177b12dd38

Request 171

https://cm.g.doubleclick.net/pixel?google_sc&google_nid=artb&google_hm=eOFByyFB_tPsbX4XexLdOA&google_ula=1535926
https://d.adroll.com/cm/g/in?google_ula=1535926,0

166 HTTP transactions
8 data transactions

Method
Protocol Status Resource
Path Size
x-fer Time
Latency Type
MIME-Type IP
Location

GET
H/1.1 200
OK Primary Request what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics Show response
www.icmi.com/Resources/Metrics/2016/08/ 94 KB
31 KB 923ms
330ms Document
text/html 192.155.48.140
Rackspace Hosting

General

Check archive.org

Show headers Download Go to

Full URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
Protocol: HTTP/1.1
Server: 192.155.48.140 New Hyde Park, United States, ASN19994 (RACKSPACE - Rackspace Hosting, US),
Reverse DNS
Software: Microsoft-IIS/7.5 / ASP.NET
Resource Hash: 6fa153949281ca8b3c3580981803b87beaf017018ff7e619d8aba260d348d380

Request headers

Upgrade-Insecure-Requests: 1
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

Pragma: no-cache
Date: Thu, 31 Aug 2017 15:21:30 GMT
Content-Encoding: gzip
Server: Microsoft-IIS/7.5
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET
Vary: Accept-Encoding
Content-Type: text/html; charset=utf-8
Cache-Control: no-cache, no-store
Content-Length: 31627
Expires: -1

GET
S 200 plusone.js Show response
apis.google.com/js/ 42 KB
16 KB 44ms
29ms Script
application/javascript 2a00:1450:4001:81d::200e
Google Inc.

General

Check archive.org

Show headers Download Go to

Full URL

https://apis.google.com/js/plusone.js

Requested by

Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics

Protocol

SPDY

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

2a00:1450:4001:81d::200e , Ireland, ASN15169 (GOOGLE - Google Inc., US),

Reverse DNS

Software

ESF /

Resource Hash

a827c318953ddec29da9ce6c039d9d8985dd9289c2da624d86009ffb8ae18130

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000
X-Content-Type-Options	nosniff
X-Frame-Options	SAMEORIGIN
X-Xss-Protection	1; mode=block

Request headers

Referer: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

date: Thu, 31 Aug 2017 15:21:30 GMT
content-encoding: gzip
x-content-type-options: nosniff
p3p: CP="This is not a P3P policy! See https://support.google.com/accounts/answer/151657?hl=en for more info."
status: 200
alt-svc: quic=":443"; ma=2592000; v="39,38,37,35"
x-xss-protection: 1; mode=block
x-ua-compatible: IE=edge, chrome=1
server: ESF
x-frame-options: SAMEORIGIN
etag: "29eee933ff2bdc5dd4ac0e9b643663d9"
strict-transport-security: max-age=31536000
content-type: application/javascript; charset=utf-8
cache-control: private, max-age=1800, stale-while-revalidate=1800
timing-allow-origin: *
expires: Thu, 31 Aug 2017 15:21:30 GMT

GET
H/1.1 200
OK screen.css
www.icmi.com/dress/ 12 KB
3 KB 118ms
117ms Stylesheet
text/css 192.155.48.140
Rackspace Hosting

General

Check archive.org

Show headers Download Go to

Full URL: http://www.icmi.com/dress/screen.css
Requested by: Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
Protocol: HTTP/1.1
Server: 192.155.48.140 New Hyde Park, United States, ASN19994 (RACKSPACE - Rackspace Hosting, US),
Reverse DNS
Software: Microsoft-IIS/7.5 / ASP.NET
Resource Hash: 7da0460b4834f428e526f3d605d43135642ff12c77f3dbaa346cb9b75c64a2f2

Request headers

Referer: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

Date: Thu, 31 Aug 2017 15:21:30 GMT
Content-Encoding: gzip
ETag: "80d4feaeb7b7d21:0"
Last-Modified: Mon, 17 Apr 2017 20:17:49 GMT
Server: Microsoft-IIS/7.5
X-Powered-By: ASP.NET
Vary: Accept-Encoding
Content-Type: text/css
Cache-Control: max-age=86400
Accept-Ranges: bytes
Content-Length: 3167

GET
H/1.1 200
OK global.css
www.icmi.com/dress/ 172 KB
23 KB 205ms
102ms Stylesheet
text/css 192.155.48.140
Rackspace Hosting

General

Check archive.org

Show headers Download Go to

Full URL: http://www.icmi.com/dress/global.css?1495470988
Requested by: Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
Protocol: HTTP/1.1
Server: 192.155.48.140 New Hyde Park, United States, ASN19994 (RACKSPACE - Rackspace Hosting, US),
Reverse DNS
Software: Microsoft-IIS/7.5 / ASP.NET
Resource Hash: 109223a4ac79e85c93f3b8a7ec5e94f3fcd7efc58a4b8e6812e4f5e75f55aad2

Request headers

Referer: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

Date: Thu, 31 Aug 2017 15:21:30 GMT
Content-Encoding: gzip
ETag: "04e5c8f19d3d21:0"
Last-Modified: Mon, 22 May 2017 16:36:28 GMT
Server: Microsoft-IIS/7.5
X-Powered-By: ASP.NET
Vary: Accept-Encoding
Content-Type: text/css
Cache-Control: max-age=86400
Accept-Ranges: bytes
Content-Length: 23481

GET
H/1.1 200
OK global2.css
www.icmi.com/dress/ 159 KB
18 KB 210ms
105ms Stylesheet
text/css 192.155.48.140
Rackspace Hosting

General

Check archive.org

Show headers Download Go to

Full URL: http://www.icmi.com/dress/global2.css?1496350640
Requested by: Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
Protocol: HTTP/1.1
Server: 192.155.48.140 New Hyde Park, United States, ASN19994 (RACKSPACE - Rackspace Hosting, US),
Reverse DNS
Software: Microsoft-IIS/7.5 / ASP.NET
Resource Hash: fcad6c378105ffbf0cbb857c705f1e6c121d12790058decadf9bf0078871f7c6

Request headers

Referer: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

Date: Thu, 31 Aug 2017 15:21:30 GMT
Content-Encoding: gzip
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676 B 212ms
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URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
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Date: Thu, 31 Aug 2017 15:21:30 GMT
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GET
H/1.1 200
OK jquery.selectbox.css
www.icmi.com/dress/ 2 KB
784 B 229ms
115ms Stylesheet
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Date: Thu, 31 Aug 2017 15:21:30 GMT
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Server: Microsoft-IIS/7.5
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Cache-Control: max-age=86400
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GET
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OK jquery-ui.css
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6 KB 234ms
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Date: Thu, 31 Aug 2017 15:21:30 GMT
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Server: Microsoft-IIS/7.5
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24 KB 351ms
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Date: Thu, 31 Aug 2017 15:21:30 GMT
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Last-Modified: Wed, 27 Aug 2014 22:36:03 GMT
Server: Microsoft-IIS/7.5
X-Powered-By: ASP.NET
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Cache-Control: max-age=86400
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H/1.1 200
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16 KB 446ms
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Date: Thu, 31 Aug 2017 15:21:30 GMT
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Server: Microsoft-IIS/7.5
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GET
H/1.1 200
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1 KB 460ms
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Date: Thu, 31 Aug 2017 15:21:30 GMT
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Server: Microsoft-IIS/7.5
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GET
H/1.1 200
OK jquery.simplemodal-1.3.4.min.js Show response
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3 KB 510ms
102ms Script
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Response headers

Date: Thu, 31 Aug 2017 15:21:30 GMT
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H/1.1 200
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1 KB 523ms
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Response headers

Date: Thu, 31 Aug 2017 15:21:30 GMT
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GET
H/1.1 200
OK jquery.selectbox-0.6.1.js Show response
www.icmi.com/js/ 5 KB
2 KB 612ms
102ms Script
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Protocol: HTTP/1.1
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Response headers

Date: Thu, 31 Aug 2017 15:21:30 GMT
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Server: Microsoft-IIS/7.5
X-Powered-By: ASP.NET
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GET
H/1.1 200
OK jquery.scrollTo-min.js Show response
www.icmi.com/js/ 2 KB
1 KB 629ms
105ms Script
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Response headers

Date: Thu, 31 Aug 2017 15:21:30 GMT
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GET
H/1.1 200
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www.icmi.com/js/ 22 KB
6 KB 635ms
106ms Script
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Date: Thu, 31 Aug 2017 15:21:30 GMT
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Server: Microsoft-IIS/7.5
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GET
H/1.1 200
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576 B 671ms
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Response headers

Date: Thu, 31 Aug 2017 15:21:30 GMT
Content-Encoding: gzip
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Server: Microsoft-IIS/7.5
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Cache-Control: max-age=86400
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GET
H/1.1 200
OK jquery-ui-1.8.12.custom.min.js Show response
www.icmi.com/js/jquery-ui/ 204 KB
51 KB 690ms
115ms Script
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URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
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Response headers

Date: Thu, 31 Aug 2017 15:21:30 GMT
Content-Encoding: gzip
ETag: "80cb634847c2cf1:0"
Last-Modified: Wed, 27 Aug 2014 22:36:03 GMT
Server: Microsoft-IIS/7.5
X-Powered-By: ASP.NET
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Content-Type: application/x-javascript
Cache-Control: max-age=86400
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H/1.1 200
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1015 B 700ms
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URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
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Response headers

Date: Thu, 31 Aug 2017 15:21:30 GMT
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Server: Microsoft-IIS/7.5
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Cache-Control: max-age=86400
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GET
H/1.1 200
OK icmiFuncs.js Show response
www.icmi.com/js/ 2 KB
869 B 714ms
102ms Script
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URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
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User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

Date: Thu, 31 Aug 2017 15:21:30 GMT
Content-Encoding: gzip
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Cache-Control: max-age=86400
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S 200 api.js Show response
www.google.com/recaptcha/ 797 B
440 B 85ms
44ms Script
text/javascript 2a00:1450:401b:801::2004
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URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics

Protocol

SPDY

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Reverse DNS

Software

GSE /

Resource Hash

66f9302d13e0abbcc534f4559fbf57319a38c13dd3cdc2c07d541c0c4b4a6d30

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Frame-Options	SAMEORIGIN
X-Xss-Protection	1; mode=block

Request headers

Referer: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

date: Thu, 31 Aug 2017 15:21:31 GMT
content-encoding: gzip
x-content-type-options: nosniff
server: GSE
x-frame-options: SAMEORIGIN
content-type: text/javascript; charset=UTF-8
status: 200
cache-control: private, max-age=300
alt-svc: quic=":443"; ma=2592000; v="39,38,37,35"
content-length: 422
x-xss-protection: 1; mode=block
expires: Thu, 31 Aug 2017 15:21:31 GMT

GET
H/1.1 200
OK WebResource.axd
www.icmi.com/ 18 KB
12 KB 317ms
106ms Stylesheet
text/css 192.155.48.140
Rackspace Hosting

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Full URL: http://www.icmi.com/WebResource.axd?d=u9ljFoufojnSGPSpRsZnQsy_C3wNuNotLiPAFo3mnR5X7aQABcNFuadpWfThg0yDLkDrfIwnNOBLIPqObWiW78L6ljzj4ZaASwAgMEYaeXPXONbBBpbQAeW3K3d3J38vetlQHqoRsqAwNLY-4fc2xYK84zz3hK_LciJyMVmrq-01&t=636323456828759594
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URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
Protocol: HTTP/1.1
Server: 192.155.48.140 New Hyde Park, United States, ASN19994 (RACKSPACE - Rackspace Hosting, US),
Reverse DNS
Software: Microsoft-IIS/7.5 / ASP.NET
Resource Hash: 3b2d7d10a77cccf639d024b9c3e5822ed4f64131731e39aa1c1cd38cf5e8f64a

Request headers

Referer: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

Date: Thu, 31 Aug 2017 15:21:30 GMT
Content-Encoding: gzip
Last-Modified: Tue, 06 Jun 2017 18:34:42 GMT
Server: Microsoft-IIS/7.5
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET
Vary: Accept-Encoding
Content-Type: text/css
Cache-Control: public
Content-Length: 12232
Expires: Fri, 31 Aug 2018 01:22:54 GMT

GET
S 200 w.js Show response
d10lpsik1i8c69.cloudfront.net/ 3 KB
1 KB 426ms
87ms Script
application/javascript 52.85.89.76
Amazon.com

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Full URL: https://d10lpsik1i8c69.cloudfront.net/w.js
Requested by: Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
Protocol: SPDY
Security: TLS 1.2, ECDHE_RSA, AES_128_GCM
Server: 52.85.89.76 Seattle, United States, ASN16509 (AMAZON-02 - Amazon.com, Inc., US),
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Software: AmazonS3 /
Resource Hash: 6878c89c11b19d35c8124c9db72276d6faf80f0cec268f21ef3033f9f46b85d4

Request headers

Referer: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

date: Mon, 28 Aug 2017 20:30:27 GMT
content-encoding: gzip
last-modified: Mon, 28 Aug 2017 20:30:24 GMT
server: AmazonS3
age: 3064
vary: Accept-Encoding
x-cache: Hit from cloudfront
content-type: application/javascript
status: 200
cache-control: max-age=3600
x-amz-cf-id: r6yVLS9O_zTEN3tesXdBWhmueKgaRKmnylhRNCIsu1lmCe7Avj-6HA==
via: 1.1 6ddeb72bd0522678e37bacf079348a81.cloudfront.net (CloudFront)

GET
S 200 cb=gapi.loaded_0 Show response
apis.google.com/_/scs/apps-static/_/js/k=oz.gapi.de.DudWCp4jJ9o.O/m=plusone/rt=j/sv=1/d=1/ed=1/am=AQ/rs=AGLTcCNXkYO204ncJkjk1ihLDAu-lSYY3w/ 129 KB
45 KB 6ms
6ms Script
text/javascript 2a00:1450:4001:81d::200e
Google Inc.

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Full URL

https://apis.google.com/_/scs/apps-static/_/js/k=oz.gapi.de.DudWCp4jJ9o.O/m=plusone/rt=j/sv=1/d=1/ed=1/am=AQ/rs=AGLTcCNXkYO204ncJkjk1ihLDAu-lSYY3w/cb=gapi.loaded_0

Requested by

Host: apis.google.com
URL: https://apis.google.com/js/plusone.js

Protocol

SPDY

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

2a00:1450:4001:81d::200e , Ireland, ASN15169 (GOOGLE - Google Inc., US),

Reverse DNS

Software

sffe /

Resource Hash

0276d4a5292349333c54ff5d43fecfb9f0e962f413c78be9d86c7ad9e576fa72

Security Headers

Name	Value
X-Content-Type-Options	nosniff
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Request headers

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User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

date: Wed, 30 Aug 2017 20:32:43 GMT
content-encoding: gzip
x-content-type-options: nosniff
last-modified: Wed, 30 Aug 2017 01:56:39 GMT
server: sffe
age: 67728
vary: Accept-Encoding
content-type: text/javascript; charset=UTF-8
status: 200
cache-control: public, immutable, max-age=31536000
accept-ranges: bytes
alt-svc: quic=":443"; ma=2592000; v="39,38,37,35"
content-length: 46104
x-xss-protection: 1; mode=block
expires: Thu, 30 Aug 2018 20:32:43 GMT

GET
H/1.1 200
OK print.css
www.icmi.com/dress/ 1 KB
880 B 115ms
114ms Stylesheet
text/css 192.155.48.140
Rackspace Hosting

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Full URL: http://www.icmi.com/dress/print.css
Requested by: Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
Protocol: HTTP/1.1
Server: 192.155.48.140 New Hyde Park, United States, ASN19994 (RACKSPACE - Rackspace Hosting, US),
Reverse DNS
Software: Microsoft-IIS/7.5 / ASP.NET
Resource Hash: 97ba71b3c19c4ad7b1e10a2156dcf5391e97dd0e63990a5937f697aeddcae7a8

Request headers

Referer: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

Date: Thu, 31 Aug 2017 15:21:31 GMT
Content-Encoding: gzip
ETag: "dcb910afb7b7d21:0"
Last-Modified: Mon, 17 Apr 2017 20:17:49 GMT
Server: Microsoft-IIS/7.5
X-Powered-By: ASP.NET
Vary: Accept-Encoding
Content-Type: text/css
Cache-Control: max-age=86400
Accept-Ranges: bytes
Content-Length: 880

GET
H/1.1 200
OK WebResource.axd Show response
www.icmi.com/ 23 KB
6 KB 513ms
105ms Script
application/x-javascript 192.155.48.140
Rackspace Hosting

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Full URL: http://www.icmi.com/WebResource.axd?d=9C8iUZVH7h5WRsbaO8jhntE0Fcy-6afdo-IvbGwnPWDiXNiJV11wkkUUW8b-KVzQy3q7Ud-geXCAZIbxOYsTphlncHhA-D7icrPLDZI9JN01&t=636264156700000000
Requested by: Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
Protocol: HTTP/1.1
Server: 192.155.48.140 New Hyde Park, United States, ASN19994 (RACKSPACE - Rackspace Hosting, US),
Reverse DNS
Software: Microsoft-IIS/7.5 / ASP.NET
Resource Hash: 40732e9dcfa704cf615e4691bb07aecfd1cc5e063220a46e4a7ff6560c77f5db

Request headers

Referer: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

Date: Thu, 31 Aug 2017 15:21:30 GMT
Content-Encoding: gzip
Last-Modified: Thu, 30 Mar 2017 03:21:10 GMT
Server: Microsoft-IIS/7.5
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET
Vary: Accept-Encoding
Content-Type: application/x-javascript
Cache-Control: public
Content-Length: 6007
Expires: Fri, 31 Aug 2018 01:22:54 GMT

GET
H/1.1 200
OK ScriptResource.axd Show response
www.icmi.com/ 26 KB
5 KB 520ms
106ms Script
application/x-javascript 192.155.48.140
Rackspace Hosting

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Full URL: http://www.icmi.com/ScriptResource.axd?d=R_Gvz5HEGa2IVoydmzB8lgAnIZWD0ZrvQul8cp_a9yJJwvRY4txpM5YM1_irQeySoUDl8-Ze30TZwv_EJK2XejRpCKDcyDxRHp0JcdBgWUNk9MSvzBsyR-DR8IhH8bopUGkKkAZ0LhvA7Gux5mumTZJY4N1y7IjBA57SafXFNVQ1&t=6abbd6ed
Requested by: Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
Protocol: HTTP/1.1
Server: 192.155.48.140 New Hyde Park, United States, ASN19994 (RACKSPACE - Rackspace Hosting, US),
Reverse DNS
Software: Microsoft-IIS/7.5 / ASP.NET
Resource Hash: ef9453f74b2617d43dcef4242cf5845101fcfb57289c81bceb20042b0023a192

Request headers

Referer: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

Date: Thu, 31 Aug 2017 15:21:30 GMT
Content-Encoding: gzip
Last-Modified: Thu, 31 Aug 2017 01:22:54 GMT
Server: Microsoft-IIS/7.5
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET
Content-Type: application/x-javascript
Cache-Control: public
Content-Length: 5479
Expires: Fri, 31 Aug 2018 01:22:54 GMT

GET
H/1.1 200
OK ScriptResource.axd Show response
www.icmi.com/ 100 KB
25 KB 564ms
113ms Script
application/x-javascript 192.155.48.140
Rackspace Hosting

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Full URL: http://www.icmi.com/ScriptResource.axd?d=b89L488bhmPS1LmBLdFxD1tB0mCGSyO7IfPeq49Ms57SeNg1F20DeyK5Ou0FRtoiKQdSSFSN3bsQ3x5g6-QuGaaQMA7wzBwZzQO1R-GnkVV6-i4yGu3_LvuJhlRvPMmgdsoCAIVCoS8lHbFh0QzIsxHlj3q2kyd6KSD9y2zQcJ01&t=2bb02662
Requested by: Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
Protocol: HTTP/1.1
Server: 192.155.48.140 New Hyde Park, United States, ASN19994 (RACKSPACE - Rackspace Hosting, US),
Reverse DNS
Software: Microsoft-IIS/7.5 / ASP.NET
Resource Hash: f086aa0e1c26471f649c6299304d8d0a03541484d73101b39092e7cd3fee1a0f

Request headers

Referer: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

Date: Thu, 31 Aug 2017 15:21:30 GMT
Content-Encoding: gzip
Last-Modified: Thu, 31 Aug 2017 01:22:55 GMT
Server: Microsoft-IIS/7.5
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET
Content-Type: application/x-javascript
Cache-Control: public
Content-Length: 25604
Expires: Fri, 31 Aug 2018 01:22:55 GMT

GET
H/1.1 200
OK ScriptResource.axd Show response
www.icmi.com/ 39 KB
10 KB 596ms
116ms Script
application/x-javascript 192.155.48.140
Rackspace Hosting

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Full URL: http://www.icmi.com/ScriptResource.axd?d=GEkcvInqHBluH0UUlHWiYujgKcZ8buXuQV8YztUCIV7KrdT3X7oW3ViM1GTlWVufGjekIoiwVK7dSXjeSzEeNUKZiix52tQ-3lD_Y8E-3qhUsk2wzrZDwEIH6OISNiqAgNHAH7gOTPn7lO2eUikvjK4Xez-pBNRsrZL1TKkwWLPjLHXP4z2dQnPbrnzNElhr0&t=2bb02662
Requested by: Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
Protocol: HTTP/1.1
Server: 192.155.48.140 New Hyde Park, United States, ASN19994 (RACKSPACE - Rackspace Hosting, US),
Reverse DNS
Software: Microsoft-IIS/7.5 / ASP.NET
Resource Hash: 398cdf1b27ef247e5bc77805f266bb441e60355463fc3d1776f41aae58b08cf1

Request headers

Referer: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

Date: Thu, 31 Aug 2017 15:21:30 GMT
Content-Encoding: gzip
Last-Modified: Thu, 31 Aug 2017 01:22:55 GMT
Server: Microsoft-IIS/7.5
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET
Content-Type: application/x-javascript
Cache-Control: public
Content-Length: 9984
Expires: Fri, 31 Aug 2018 01:22:55 GMT

GET
H/1.1 200
OK ICMI_logo_rev_small.png
www.icmi.com/dress/header/ 2 KB
2 KB 129ms
128ms Image
image/png 192.155.48.140
Rackspace Hosting

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Full URL: http://www.icmi.com/dress/header/ICMI_logo_rev_small.png
Requested by: Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
Protocol: HTTP/1.1
Server: 192.155.48.140 New Hyde Park, United States, ASN19994 (RACKSPACE - Rackspace Hosting, US),
Reverse DNS
Software: Microsoft-IIS/7.5 / ASP.NET
Resource Hash: 6c6837f46cd5683cd9b2148893a2cb481b002bd42e65374c5d70648998ba6ff2

Request headers

Referer: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

Date: Thu, 31 Aug 2017 15:21:31 GMT
Last-Modified: Thu, 01 Jun 2017 17:19:25 GMT
Server: Microsoft-IIS/7.5
X-Powered-By: ASP.NET
ETag: "d664d437fbdad21:0"
Content-Type: image/png
Cache-Control: max-age=86400
Accept-Ranges: bytes
Content-Length: 2409

GET
H/1.1 200
OK ukflag.gif
www.icmi.com/dress/header/ 1 KB
1 KB 118ms
118ms Image
image/gif 192.155.48.140
Rackspace Hosting

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Full URL: http://www.icmi.com/dress/header/ukflag.gif
Requested by: Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
Protocol: HTTP/1.1
Server: 192.155.48.140 New Hyde Park, United States, ASN19994 (RACKSPACE - Rackspace Hosting, US),
Reverse DNS
Software: Microsoft-IIS/7.5 / ASP.NET
Resource Hash: 925e337df356b23bad57b5947c4648945a555662dcf4deca843c0cf6299b4a0e

Request headers

Referer: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

Date: Thu, 31 Aug 2017 15:21:31 GMT
Last-Modified: Mon, 17 Apr 2017 20:17:44 GMT
Server: Microsoft-IIS/7.5
X-Powered-By: ASP.NET
ETag: "f227dacb7b7d21:0"
Content-Type: image/gif
Cache-Control: max-age=86400
Accept-Ranges: bytes
Content-Length: 1480

GET
H/1.1 200
OK jpflag.gif
www.icmi.com/dress/header/ 211 B
211 B 116ms
115ms Image
image/gif 192.155.48.140
Rackspace Hosting

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Full URL: http://www.icmi.com/dress/header/jpflag.gif
Requested by: Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
Protocol: HTTP/1.1
Server: 192.155.48.140 New Hyde Park, United States, ASN19994 (RACKSPACE - Rackspace Hosting, US),
Reverse DNS
Software: Microsoft-IIS/7.5 / ASP.NET
Resource Hash: 6a3ad486c46f153881716740ad688cb21904b7251d7439e04d4b95b94004d3bb

Request headers

Referer: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

Date: Thu, 31 Aug 2017 15:21:31 GMT
Last-Modified: Mon, 17 Apr 2017 20:17:44 GMT
Server: Microsoft-IIS/7.5
X-Powered-By: ASP.NET
ETag: "b24273acb7b7d21:0"
Content-Type: image/gif
Cache-Control: max-age=86400
Accept-Ranges: bytes
Content-Length: 211

GET
H/1.1 200
OK StevenWeinsteinQuote.ashx
www.icmi.com/~/media/Images/Resources/Articles/2016/08/ 44 KB
44 KB 125ms
125ms Image
image/png 192.155.48.140
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Full URL: http://www.icmi.com/~/media/Images/Resources/Articles/2016/08/StevenWeinsteinQuote.ashx?h=300&w=300
Requested by: Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
Protocol: HTTP/1.1
Server: 192.155.48.140 New Hyde Park, United States, ASN19994 (RACKSPACE - Rackspace Hosting, US),
Reverse DNS
Software: Microsoft-IIS/7.5 / ASP.NET
Resource Hash: 6f25e757b0a6918dfc57f78fc67e14ff63b1131904745dd17d72c60053ee2ec3

Request headers

Referer: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

Date: Thu, 31 Aug 2017 15:21:31 GMT
Last-Modified: Mon, 19 Sep 2016 20:44:38 GMT
Server: Microsoft-IIS/7.5
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET
Content-Type: image/png
Cache-Control: private, max-age=604800
Content-Disposition: inline; filename="StevenWeinsteinQuote.png"
Accept-Ranges: bytes
Content-Length: 45068
Expires: Thu, 07 Sep 2017 15:21:31 GMT

GET
H/1.1 200
OK Erica%20Headshot.ashx
www.icmi.com/~/media/Images/Human%20Resources/ 3 KB
3 KB 117ms
117ms Image
image/jpeg 192.155.48.140
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Full URL: http://www.icmi.com/~/media/Images/Human%20Resources/Erica%20Headshot.ashx?h=60&mh=60&mw=60&w=60
Requested by: Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
Protocol: HTTP/1.1
Server: 192.155.48.140 New Hyde Park, United States, ASN19994 (RACKSPACE - Rackspace Hosting, US),
Reverse DNS
Software: Microsoft-IIS/7.5 / ASP.NET
Resource Hash: 504d9d5cdb145ab5d4fe4baad4e9fe6ac7569388177a048098d405418ef032bd

Request headers

Referer: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

Date: Thu, 31 Aug 2017 15:21:31 GMT
Last-Modified: Wed, 08 May 2013 18:16:54 GMT
Server: Microsoft-IIS/7.5
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET
Content-Type: image/jpeg
Cache-Control: private, max-age=604800
Content-Disposition: inline; filename="Erica Headshot.jpg"
Accept-Ranges: bytes
Content-Length: 2816
Expires: Thu, 07 Sep 2017 15:21:31 GMT

GET
H/1.1 200
OK newsletter_signup_envelope.png
www.icmi.com/dress/rightrail/ 2 KB
2 KB 106ms
105ms Image
image/png 192.155.48.140
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Full URL: http://www.icmi.com/dress/rightrail/newsletter_signup_envelope.png
Requested by: Host: www.icmi.com
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Request headers

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Response headers

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Full URL: http://www.icmi.com/dress/rightrail/oppor_arrow.gif
Requested by: Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
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Request headers

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Response headers

Date: Thu, 31 Aug 2017 15:21:31 GMT
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58 B 270ms
116ms Image
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Full URL: http://www.icmi.com/dress/cl.gif
Requested by: Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
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Request headers

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Response headers

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GET
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image/jpeg 192.155.48.140
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Full URL: http://www.icmi.com/dress/rightrail/qpoll-vote.jpg
Requested by: Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
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Request headers

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Response headers

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Full URL: http://www.icmi.com/dress/rightrail/qpoll-more.jpg
Requested by: Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
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Response headers

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249 B 114ms
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Full URL: http://www.icmi.com/dress/rightrail/twitter_logo.gif
Requested by: Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
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Response headers

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234 B 115ms
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Full URL: http://www.icmi.com/dress/rightrail/facebook_logo.gif
Requested by: Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
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Response headers

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Full URL: http://www.icmi.com/~/media/Images/Home/Icons/icmi_footer_new.ashx
Requested by: Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
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Response headers

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GET
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106ms Image
image/gif 192.155.48.140
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Full URL: http://www.icmi.com/~/media/Images/Home/Icons/ubmlive_footer.ashx
Requested by: Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
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Response headers

Date: Thu, 31 Aug 2017 15:21:31 GMT
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GET
H/1.1 200
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Full URL

http://www.googleadservices.com/pagead/conversion.js

Requested by

Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics

Protocol

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Response headers

Date: Thu, 31 Aug 2017 15:21:31 GMT
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GET
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Full URL: http://www.icmi.com/dress/popup/profile_close.png
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URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
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Full URL: http://www.icmi.com/dress/SocialSharekit/css/social-share-kit.css
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Response headers

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3 KB 121ms
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Full URL: http://www.icmi.com/dress/SocialSharekit/social-share-kit.min.js
Requested by: Host: www.icmi.com
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Response headers

Date: Thu, 31 Aug 2017 15:21:30 GMT
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Full URL: http://epromos.ubmcanon.com/s_code/icmiscode.js
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Date: Thu, 31 Aug 2017 15:21:31 GMT
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www.icmi.com/dress/webfont/ 510 B
302 B 109ms
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Full URL: http://www.icmi.com/dress/webfont/museoslab300.css
Requested by: Host: www.icmi.com
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GET
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www.icmi.com/dress/webfont/ 510 B
302 B 138ms
112ms Stylesheet
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Full URL: http://www.icmi.com/dress/webfont/museoslab700.css
Requested by: Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
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Response headers

Date: Thu, 31 Aug 2017 15:21:30 GMT
Content-Encoding: gzip
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5 KB 155ms
114ms Stylesheet
text/css 192.155.48.140
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Full URL: http://www.icmi.com/dress/webfont/font-awesome.min.css
Requested by: Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
Protocol: HTTP/1.1
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Request headers

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User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

Date: Thu, 31 Aug 2017 15:21:30 GMT
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www.icmi.com/dress/webfont/ 37 KB
3 KB 163ms
116ms Stylesheet
text/css 192.155.48.140
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Full URL: http://www.icmi.com/dress/webfont/font-awesome-ie7.min.css
Requested by: Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
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Request headers

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Response headers

Date: Thu, 31 Aug 2017 15:21:30 GMT
Content-Encoding: gzip
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GET
H/1.1 200
OK gpt.js Show response
www.googletagservices.com/tag/js/ 6 KB
3 KB 19ms
14ms Script
text/javascript 2a00:1450:4001:81d::2002
Google Inc.

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http://www.googletagservices.com/tag/js/gpt.js

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Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics

Protocol

HTTP/1.1

Server

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Request headers

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Date: Thu, 31 Aug 2017 15:21:31 GMT
Content-Encoding: gzip
X-Content-Type-Options: nosniff
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Server: sffe
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GET
S 200 pubads_impl_147.js Show response
securepubads.g.doubleclick.net/gpt/ 203 KB
71 KB 18ms
6ms Script
text/javascript 172.217.22.98
Google Inc.

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https://securepubads.g.doubleclick.net/gpt/pubads_impl_147.js

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URL: http://www.googletagservices.com/tag/js/gpt.js

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SPDY

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TLS 1.2, ECDHE_RSA, AES_128_GCM

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Request headers

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H/1.1 200
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tpc.googlesyndication.com/safeframe/1-0-10/html/ 3 KB
2 KB 12ms
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text/html 2a00:1450:4001:81d::2001
Google Inc.

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http://tpc.googlesyndication.com/safeframe/1-0-10/html/container.html

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Host: securepubads.g.doubleclick.net
URL: https://securepubads.g.doubleclick.net/gpt/pubads_impl_147.js

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Response headers

Date: Wed, 30 Aug 2017 09:14:50 GMT
Content-Encoding: gzip
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GET
H/1.1 200
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connect.facebook.net/en_US/ 34 KB
11 KB 12ms
6ms Script
application/x-javascript 2a03:2880:f02d:12:face:b00c:0:3
Facebook

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http://connect.facebook.net/en_US/fbevents.js

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URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics

Protocol

HTTP/1.1

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Expires: Sat, 01 Jan 2000 00:00:00 GMT

GET
H/1.1 200
OK ico.gif
www.icmi.com/dress/ 47 KB
47 KB 203ms
106ms Image
image/gif 192.155.48.140
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Full URL: http://www.icmi.com/dress/ico.gif
Requested by: Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
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Response headers

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GET
H/1.1 200
OK / Show response
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12 KB 321ms
111ms Script
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Amazon.com

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Full URL: http://addsearch.com/searchui/v2/?key=039085a306bd52f93203c893a1452926&i=
Requested by: Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
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Response headers

Date: Thu, 31 Aug 2017 15:21:31 GMT
Content-Encoding: gzip
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GET
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www.icmi.com/dress/header/ 131 B
131 B 197ms
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image/png 192.155.48.140
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Full URL: http://www.icmi.com/dress/header/header_shadow.png
Requested by: Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
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Request headers

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Response headers

Date: Thu, 31 Aug 2017 15:21:31 GMT
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GET
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www.icmi.com/dress/header/ 1 KB
1 KB 277ms
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image/png 192.155.48.140
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Full URL: http://www.icmi.com/dress/header/nav_bg.png
Requested by: Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
Protocol: HTTP/1.1
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Request headers

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Response headers

Date: Thu, 31 Aug 2017 15:21:31 GMT
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H/1.1 200
OK AAAAAA-20.png
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Amazon.com

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Full URL: http://addsearch.com/logo/AAAAAA-20.png
Requested by: Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
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Request headers

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Response headers

Date: Thu, 31 Aug 2017 15:21:31 GMT
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GET
H/1.1 404
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www.icmi.com/dress/webfont/fontawesome/ 0
0 182ms
103ms Font
text/html 192.155.48.140
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Full URL: http://www.icmi.com/dress/webfont/fontawesome/fontawesome-webfont.woff?v=3.2.1
Requested by: Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
Protocol: HTTP/1.1
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Software: Microsoft-IIS/7.5 / ASP.NET
Resource Hash

Request headers

User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36
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Response headers

Date: Thu, 31 Aug 2017 15:21:31 GMT
Cache-Control: max-age=86400
Server: Microsoft-IIS/7.5
X-Powered-By: ASP.NET
Content-Length: 1245
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GET
H/1.1 404
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www.icmi.com/dress/webfont/museoslab/ 0
0 202ms
113ms Font
text/html 192.155.48.140
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Full URL: http://www.icmi.com/dress/webfont/museoslab/museo_slab_700.woff
Requested by: Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
Protocol: HTTP/1.1
Server: 192.155.48.140 New Hyde Park, United States, ASN19994 (RACKSPACE - Rackspace Hosting, US),
Reverse DNS
Software: Microsoft-IIS/7.5 / ASP.NET
Resource Hash

Request headers

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Response headers

Date: Thu, 31 Aug 2017 15:21:31 GMT
Cache-Control: max-age=86400
Server: Microsoft-IIS/7.5
X-Powered-By: ASP.NET
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Content-Type: text/html

GET
H/1.1 200
OK nav_selected_arrow.png
www.icmi.com/dress/header/ 199 B
199 B 210ms
117ms Image
image/png 192.155.48.140
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Full URL: http://www.icmi.com/dress/header/nav_selected_arrow.png
Requested by: Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
Protocol: HTTP/1.1
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Request headers

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Response headers

Date: Thu, 31 Aug 2017 15:21:31 GMT
Last-Modified: Mon, 17 Apr 2017 20:17:44 GMT
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GET
H/1.1 200
OK newsletter_signup_bg.png
www.icmi.com/dress/rightrail/ 9 KB
9 KB 253ms
107ms Image
image/png 192.155.48.140
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Full URL: http://www.icmi.com/dress/rightrail/newsletter_signup_bg.png
Requested by: Host: securepubads.g.doubleclick.net
URL: https://securepubads.g.doubleclick.net/gpt/pubads_impl_147.js
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Response headers

Date: Thu, 31 Aug 2017 15:21:31 GMT
Last-Modified: Mon, 17 Apr 2017 20:17:49 GMT
Server: Microsoft-IIS/7.5
X-Powered-By: ASP.NET
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GET
H/1.1 200
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143 B 262ms
114ms Image
image/png 192.155.48.140
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URL: https://securepubads.g.doubleclick.net/gpt/pubads_impl_147.js
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Request headers

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Response headers

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GET
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SPDY

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SPDY

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Google Inc.

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https://tpc.googlesyndication.com/pagead/imgad?id=CICAgKCryM_bnQEQARgBMghhFNwjv5j1eQ

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SPDY

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GET
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Full URL: http://www.icmi.com/dress/accordion/sideaccordion_bg.gif
Requested by: Host: www.icmi.com
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Date: Thu, 31 Aug 2017 15:21:31 GMT
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GET
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4 KB 41ms
41ms Script
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https://securepubads.g.doubleclick.net/gampad/ads?gdfp_req=1&correlator=1947263482042487&output=json_html&callback=googletag.impl.pubads.setAdContentsBySlotForSync&impl=s&eid=108809107%2C21060692%2C21060364&sc=0&sfv=1-0-10&iu=%2F2441%2FICMI&sz=300x160&scp=pos%3Dpromo2&cookie=ID%3D5cd333791d364d1b%3AT%3D1504192891%3AS%3DALNI_MZ83cFyzX6w5AHDYW_tXIzJDRrguw&cookie_enabled=1&abxe=1&lmt=1504192891&dt=1504192891573&frm=20&biw=1585&bih=1200&oid=3&adx=968&ady=975&adk=2090197742&gut=v2&ifi=2&u_his=2&u_h=1200&u_w=1600&u_ah=1200&u_aw=1600&u_cd=24&u_sd=1&flash=0&url=http%3A%2F%2Fwww.icmi.com%2FResources%2FMetrics%2F2016%2F08%2Fwhat-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics&dssz=49&icsg=17592185667560&std=0&csl=261&vrg=147&vis=1&ga_vid=1138183921.1504192891&ga_sid=1504192891&ga_hid=6780314

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URL: https://securepubads.g.doubleclick.net/gpt/pubads_impl_147.js

Protocol

SPDY

Security

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Server

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User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36
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Response headers

date: Thu, 31 Aug 2017 15:21:31 GMT
content-encoding: gzip
x-content-type-options: nosniff
google-mediationgroup-id: -2
p3p: policyref="https://googleads.g.doubleclick.net/pagead/gcn_p3p_.xml", CP="CURa ADMa DEVa TAIo PSAo PSDo OUR IND UNI PUR INT DEM STA PRE COM NAV OTC NOI DSP COR"
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GET
H/1.1 200
OK fontawesome-webfont.ttf
www.icmi.com/dress/webfont/fontawesome/ 77 KB
77 KB 134ms
115ms Font
application/octet-stream 192.155.48.140
Rackspace Hosting

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Show headers Download Go to

Full URL: http://www.icmi.com/dress/webfont/fontawesome/fontawesome-webfont.ttf?v=3.2.1
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URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
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Request headers

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Response headers

Date: Thu, 31 Aug 2017 15:21:31 GMT
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Server: Microsoft-IIS/7.5
X-Powered-By: ASP.NET
ETag: "61c6eb1b7b7d21:0"
Content-Type: application/octet-stream
Cache-Control: max-age=86400
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Content-Length: 79076

GET
H/1.1 200
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www.icmi.com/dress/webfont/museoslab/ 54 KB
54 KB 131ms
118ms Font
application/octet-stream 192.155.48.140
Rackspace Hosting

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Full URL: http://www.icmi.com/dress/webfont/museoslab/museo_slab_700.ttf
Requested by: Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
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Request headers

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Response headers

Date: Thu, 31 Aug 2017 15:21:31 GMT
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GET
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Google Inc.

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Full URL

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Protocol

SPDY

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Server

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Response headers

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x-content-type-options: nosniff
server: cafe
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32 KB 7ms
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Google Inc.

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Full URL

https://tpc.googlesyndication.com/pagead/imgad?id=CICAgKCruLLwBhABGAEyCOLJl2F_5Xuf

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Host: www.icmi.com
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Protocol

SPDY

Security

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User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

date: Thu, 31 Aug 2017 09:03:47 GMT
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GET
H/1.1 200
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www.icmi.com/dress/rightrail/ 4 KB
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Rackspace Hosting

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Show headers Download Go to Show image

Full URL: http://www.icmi.com/dress/rightrail/qpoll-header.jpg
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Response headers

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GET
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4 KB 47ms
46ms Script
text/javascript 172.217.22.98
Google Inc.

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Full URL

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date: Thu, 31 Aug 2017 15:21:31 GMT
content-encoding: gzip
x-content-type-options: nosniff
google-mediationgroup-id: -2
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expires: Fri, 01 Jan 1990 00:00:00 GMT

GET
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securepubads.g.doubleclick.net/pcs/ 0
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text/html 172.217.22.98
Google Inc.

General

Check archive.org

Show headers Download Go to Show image

Full URL

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Protocol

SPDY

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User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

timing-allow-origin: *
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x-content-type-options: nosniff
server: cafe
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GET
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tpc.googlesyndication.com/pagead/ 43 KB
43 KB 7ms
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image/jpeg 2a00:1450:4001:81d::2001
Google Inc.

General

Check archive.org

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Full URL

https://tpc.googlesyndication.com/pagead/imgad?id=CICAgKCr0PXX0QEQARgBMggkCc6ML3Gpbw

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Protocol

SPDY

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User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

date: Thu, 31 Aug 2017 09:03:47 GMT
x-content-type-options: nosniff
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p3p: policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
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connect.facebook.net/en_US/ 200 KB
62 KB 6ms
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Full URL

http://connect.facebook.net/en_US/sdk.js

Requested by

Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics

Protocol

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timing-allow-origin: *
Expires: Thu, 31 Aug 2017 15:34:56 GMT

GET
H/1.1 200
OK widgets.js Show response
platform.twitter.com/ 114 KB
33 KB 13ms
6ms Script
application/javascript 2606:2800:234:59:254c:406:2366:268c
MCI Communication...

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Full URL: http://platform.twitter.com/widgets.js
Requested by: Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
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User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

Date: Thu, 31 Aug 2017 15:21:31 GMT
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Cache-Control: public, max-age=1800
Content-Type: application/javascript; charset=utf-8
Content-Length: 33398

GET

/
www.google.de/ads/user-lists/1043979606/ Frame 446.
Redirect Chain

https://www.google.com/ads/user-lists/1043979606/?random=1504192891702&cv=8&fst=1504191600000&num=1&fmt=1&label=vnX6CNSI_wQQ1rrn8QM&guid=ON&eid=376635470&u_h=1200&u_w=1600&u_ah=1200&u_aw=1600&u_cd=...
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0
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www.icmi.com/Account/ Frame 446. 0
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www.icmi.com/Account/ Frame 446. 0
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www.google-analytics.com/
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http://www.google-analytics.com/ga.js
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42 KB
16 KB

6ms
5ms

Script
text/javascript

2a00:1450:4001:81d::200e
Google Inc.

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Full URL

https://www.google-analytics.com/ga.js

Requested by

Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics

Protocol

SPDY

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

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fra15s18-in-f2.1e100.net

Software

sffe /

Resource Hash

6d8fbc7f6dc806a2e9c82eb2aaa996fcd4888a25dde01c8487c7a425c023bf9c

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	1; mode=block

Request headers

Response headers

date: Mon, 28 Aug 2017 22:37:31 GMT
content-encoding: gzip
x-content-type-options: nosniff
age: 233040
status: 200
alt-svc: quic=":443"; ma=2592000; v="39,38,37,35"
content-length: 72677
x-xss-protection: 1; mode=block
last-modified: Mon, 28 Aug 2017 21:04:09 GMT
server: sffe
vary: Accept-Encoding
content-type: text/javascript
cache-control: public, immutable, max-age=31536000
accept-ranges: bytes
timing-allow-origin: *
expires: Tue, 28 Aug 2018 22:37:31 GMT

GET
H/1.1 200
OK container.html
tpc.googlesyndication.com/safeframe/1-0-10/html/ Frame 446. 3 KB
2 KB 6ms
6ms Other
text/html 2a00:1450:4001:81d::2001
Google Inc.

General

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Show headers Download Go to

Full URL

http://tpc.googlesyndication.com/safeframe/1-0-10/html/container.html?n=1

Requested by

Host: securepubads.g.doubleclick.net
URL: https://securepubads.g.doubleclick.net/gpt/pubads_impl_147.js

Protocol

HTTP/1.1

Server

2a00:1450:4001:81d::2001 , Ireland, ASN15169 (GOOGLE - Google Inc., US),

Reverse DNS

Software

sffe /

Resource Hash

48098da7b08a94c3c3c814c6c7f1ec8caf664c16fd02771b86ea4a88469ba11e

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	1; mode=block

Request headers

Purpose: prefetch
Referer: http://www.icmi.com/files/pageAds/pageFooterAd.html
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

Date: Wed, 23 Aug 2017 19:35:29 GMT
Content-Encoding: gzip
X-Content-Type-Options: nosniff
Last-Modified: Wed, 26 Jul 2017 14:03:10 GMT
Server: sffe
Age: 675963
Vary: Accept-Encoding
Content-Type: text/html
Cache-Control: public, immutable, max-age=31536000
Accept-Ranges: bytes
Timing-Allow-Origin: *
Content-Length: 1789
X-XSS-Protection: 1; mode=block
Expires: Thu, 23 Aug 2018 19:35:29 GMT

GET
S 200 ads Show response
securepubads.g.doubleclick.net/gampad/ Frame 446. 11 KB
4 KB 48ms
47ms Script
text/javascript 172.217.22.98
Google Inc.

General

Check archive.org

Show headers Download Go to

Full URL

https://securepubads.g.doubleclick.net/gampad/ads?gdfp_req=1&correlator=377545557929102&output=json_html&callback=googletag.impl.pubads.setAdContentsBySlotForSync&impl=s&eid=108809103%2C21060002%2C21060722&sc=0&sfv=1-0-10&iu=%2F2441%2FICMI&sz=990x52&cookie=ID%3D5cd333791d364d1b%3AT%3D1504192891%3AS%3DALNI_MZ83cFyzX6w5AHDYW_tXIzJDRrguw&cdm=www.icmi.com&lmt=1420566879&dt=1504192892153&ea=0&frm=23&biw=1585&bih=1200&isw=990&ish=52&oid=3&adx=298&ady=1177&adk=3445530159&gut=v2&ifi=1&ifk=3297945467&u_his=2&u_h=1200&u_w=1600&u_ah=1200&u_aw=1600&u_cd=24&u_sd=1&flash=0&nhd=1&iag=3&url=http%3A%2F%2Fwww.icmi.com%2Ffiles%2FpageAds%2FpageFooterAd.html&ref=http%3A%2F%2Fwww.icmi.com%2FResources%2FMetrics%2F2016%2F08%2Fwhat-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics&top=http%3A%2F%2Fwww.icmi.com%2FResources%2FMetrics%2F2016%2F08%2Fwhat-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics&dssz=7&icsg=1018&std=0&csl=229&vrg=147&vis=1&ga_vid=2089863489.1504192892&ga_sid=1504192892&ga_hid=2101377568

Requested by

Host: securepubads.g.doubleclick.net
URL: https://securepubads.g.doubleclick.net/gpt/pubads_impl_147.js

Protocol

SPDY

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

172.217.22.98 Mountain View, United States, ASN15169 (GOOGLE - Google Inc., US),

Reverse DNS

fra15s18-in-f2.1e100.net

Software

cafe /

Resource Hash

b14d43a0dd24ab544d3bfb0d81c2dcfc14206032979ab6813bfdd0acc4e17557

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	1; mode=block

Request headers

Referer: http://www.icmi.com/files/pageAds/pageFooterAd.html
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

date: Thu, 31 Aug 2017 15:21:32 GMT
content-encoding: gzip
x-content-type-options: nosniff
google-mediationgroup-id: -2
p3p: policyref="https://googleads.g.doubleclick.net/pagead/gcn_p3p_.xml", CP="CURa ADMa DEVa TAIo PSAo PSDo OUR IND UNI PUR INT DEM STA PRE COM NAV OTC NOI DSP COR"
status: 200
content-disposition: attachment; filename="f.txt"
alt-svc: quic=":443"; ma=2592000; v="39,38,37,35"
content-length: 3973
x-xss-protection: 1; mode=block
google-lineitem-id: 4399171885
pragma: no-cache
server: cafe
google-mediationtag-id: -2
google-creative-id: 138209247562
content-type: text/javascript; charset=UTF-8
cache-control: no-cache, must-revalidate
timing-allow-origin: *
expires: Fri, 01 Jan 1990 00:00:00 GMT

GET
H/1.1 200
OK timeline.b6ca5fbe9fc709c1f1b8c6e02c82d896.light.ltr.css
platform.twitter.com/css/ Frame 446. 57 KB
12 KB 6ms
6ms Stylesheet
text/css 2606:2800:234:59:254c:406:2366:268c
MCI Communication...

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Show headers Download Go to

Full URL: http://platform.twitter.com/css/timeline.b6ca5fbe9fc709c1f1b8c6e02c82d896.light.ltr.css
Requested by: Host: platform.twitter.com
URL: http://platform.twitter.com/widgets.js
Protocol: HTTP/1.1
Server: 2606:2800:234:59:254c:406:2366:268c , United States, ASN15133 (EDGECAST - MCI Communications Services, Inc. d/b/a Verizon Business, US),
Reverse DNS
Software: ECS (fcn/41E9) /
Resource Hash: 76f86ac5cc7858cedc6cf28dd7c8a91264c718c84d95cab8b446f058c80d3773

Request headers

User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

Date: Thu, 31 Aug 2017 15:21:32 GMT
Content-Encoding: gzip
Last-Modified: Wed, 23 Aug 2017 17:11:31 GMT
Server: ECS (fcn/41E9)
Etag: "027db17f911c25e881995941c16a5cfe+gzip"
Vary: Accept-Encoding
X-Cache: HIT
P3P: CP="CAO DSP LAW CURa ADMa DEVa TAIa PSAa PSDa IVAa IVDa OUR BUS IND UNI COM NAV INT"
Cache-Control: public, max-age=315360000
Content-Type: text/css; charset=utf-8
Content-Length: 12705

GET
H/1.1 200
OK timeline.b6ca5fbe9fc709c1f1b8c6e02c82d896.light.ltr.css
platform.twitter.com/css/ 1 KB
0 14ms
7ms Image
text/css 2606:2800:234:59:254c:406:2366:268c
MCI Communication...

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Show headers Download Go to Show image

Full URL: http://platform.twitter.com/css/timeline.b6ca5fbe9fc709c1f1b8c6e02c82d896.light.ltr.css
Requested by: Host: platform.twitter.com
URL: http://platform.twitter.com/widgets.js
Protocol: HTTP/1.1
Server: 2606:2800:234:59:254c:406:2366:268c , United States, ASN15133 (EDGECAST - MCI Communications Services, Inc. d/b/a Verizon Business, US),
Reverse DNS
Software: ECS (fcn/41E9) /
Resource Hash: e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

Referer: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

Date: Thu, 31 Aug 2017 15:21:32 GMT
Content-Encoding: gzip
Last-Modified: Wed, 23 Aug 2017 17:11:31 GMT
Server: ECS (fcn/41E9)
Etag: "027db17f911c25e881995941c16a5cfe+gzip"
Vary: Accept-Encoding
X-Cache: HIT
P3P: CP="CAO DSP LAW CURa ADMa DEVa TAIa PSAa PSDa IVAa IVDa OUR BUS IND UNI COM NAV INT"
Cache-Control: public, max-age=315360000
Content-Type: text/css; charset=utf-8
Content-Length: 12705

GET
S 200 QXA99LtK_normal.jpg
pbs.twimg.com/profile_images/866340842872516608/ Frame 446. 2 KB
2 KB 25ms
6ms Image
image/jpeg 2606:2800:134:fa2:1627:1fe:edb:1665
MCI Communication...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://pbs.twimg.com/profile_images/866340842872516608/QXA99LtK_normal.jpg

Requested by

Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics

Protocol

SPDY

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

2606:2800:134:fa2:1627:1fe:edb:1665 , United States, ASN15133 (EDGECAST - MCI Communications Services, Inc. d/b/a Verizon Business, US),

Reverse DNS

Software

ECS (fcn/41B3) /

Resource Hash

75631bc2333a478ccd19ca9d0ebf90d5b695f7f1a8ead61970c5d4aa79088650

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

date: Thu, 31 Aug 2017 15:21:32 GMT
x-content-type-options: nosniff
content-md5: revoQE9pcnJfFa3yTcgX7g==
x-cache: HIT
status: 200
content-length: 1731
x-response-time: 162
surrogate-key: profile_images profile_images/bucket/4 profile_images/866340842872516608
last-modified: Sun, 21 May 2017 17:10:07 GMT
server: ECS (fcn/41B3)
content-type: image/jpeg
access-control-allow-origin: *
access-control-expose-headers: Content-Length
cache-control: max-age=604800, must-revalidate
x-connection-hash: c27eb77c6b82eb3f9be3dbba7dbfd5bc
accept-ranges: bytes

GET
S 200 DIkIycqXUAAK18p.jpg:small
pbs.twimg.com/media/ Frame 446. 37 KB
37 KB 25ms
6ms Image
image/jpeg 2606:2800:134:fa2:1627:1fe:edb:1665
MCI Communication...

General

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Show headers Download Go to Show image

Full URL

https://pbs.twimg.com/media/DIkIycqXUAAK18p.jpg:small

Requested by

Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics

Protocol

SPDY

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

2606:2800:134:fa2:1627:1fe:edb:1665 , United States, ASN15133 (EDGECAST - MCI Communications Services, Inc. d/b/a Verizon Business, US),

Reverse DNS

Software

ECS (fcn/4192) /

Resource Hash

b9c25acc010b0f2bc539dac2869ab5e7ebeca22cfa7c3d4b2c7a32122e5239ad

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

x-response-time: 115
date: Thu, 31 Aug 2017 15:21:32 GMT
x-content-type-options: nosniff
surrogate-key: media media/bucket/4 media/903262863044857856
last-modified: Thu, 31 Aug 2017 14:25:03 GMT
server: ECS (fcn/4192)
status: 200
x-cache: HIT
content-type: image/jpeg
access-control-allow-origin: *
access-control-expose-headers: Content-Length
cache-control: max-age=604800, must-revalidate
x-connection-hash: a65c045584d40faf100768c6d0ed81bb
accept-ranges: bytes
content-length: 37509

GET
S 200 DIj2PxzXoAY54pd.jpg:small
pbs.twimg.com/media/ Frame 446. 20 KB
20 KB 41ms
22ms Image
image/jpeg 2606:2800:134:fa2:1627:1fe:edb:1665
MCI Communication...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://pbs.twimg.com/media/DIj2PxzXoAY54pd.jpg:small

Requested by

Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics

Protocol

SPDY

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

2606:2800:134:fa2:1627:1fe:edb:1665 , United States, ASN15133 (EDGECAST - MCI Communications Services, Inc. d/b/a Verizon Business, US),

Reverse DNS

Software

ECS (fcn/41EA) /

Resource Hash

0fc7aa6aaf2a4cccc06f99abbf2edb44214c82c26bf62bd7a73e2806c90fb92d

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

x-response-time: 111
date: Thu, 31 Aug 2017 15:21:32 GMT
x-content-type-options: nosniff
surrogate-key: media media/bucket/4 media/903242476215050246
last-modified: Thu, 31 Aug 2017 13:04:02 GMT
server: ECS (fcn/41EA)
status: 200
x-cache: HIT
content-type: image/jpeg
access-control-allow-origin: *
access-control-expose-headers: Content-Length
cache-control: max-age=604800, must-revalidate
x-connection-hash: bd8b3e3c1813cc6efe662dcf9932010b
accept-ranges: bytes
content-length: 20271

GET
S 200 DIggPcQW0AE8j_W.jpg:small
pbs.twimg.com/media/ Frame 446. 27 KB
27 KB 41ms
22ms Image
image/jpeg 2606:2800:134:fa2:1627:1fe:edb:1665
MCI Communication...

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Show headers Download Go to Show image

Full URL

https://pbs.twimg.com/media/DIggPcQW0AE8j_W.jpg:small

Requested by

Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics

Protocol

SPDY

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

2606:2800:134:fa2:1627:1fe:edb:1665 , United States, ASN15133 (EDGECAST - MCI Communications Services, Inc. d/b/a Verizon Business, US),

Reverse DNS

Software

ECS (fcn/40FE) /

Resource Hash

04fe5c17b9e4170d90634d35dfcf20b882283d36b1edb4f18d26fb53e47fe0f8

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

x-response-time: 114
date: Thu, 31 Aug 2017 15:21:32 GMT
x-content-type-options: nosniff
surrogate-key: media media/bucket/1 media/903007174942707713
last-modified: Wed, 30 Aug 2017 21:29:02 GMT
server: ECS (fcn/40FE)
status: 200
x-cache: HIT
content-type: image/jpeg
access-control-allow-origin: *
access-control-expose-headers: Content-Length
cache-control: max-age=604800, must-revalidate
x-connection-hash: 73445be812009036a770221b39c14f3e
accept-ranges: bytes
content-length: 27916

GET
S 200 DIf-00hUIAAI53-.jpg:small
pbs.twimg.com/media/ Frame 446. 29 KB
29 KB 35ms
16ms Image
image/jpeg 2606:2800:134:fa2:1627:1fe:edb:1665
MCI Communication...

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Show headers Download Go to Show image

Full URL

https://pbs.twimg.com/media/DIf-00hUIAAI53-.jpg:small

Requested by

Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics

Protocol

SPDY

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

2606:2800:134:fa2:1627:1fe:edb:1665 , United States, ASN15133 (EDGECAST - MCI Communications Services, Inc. d/b/a Verizon Business, US),

Reverse DNS

Software

ECS (fcn/41C4) /

Resource Hash

b3809fd68de309cde538c87282170e19af0e8315320b1837961d05816537b03c

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

x-response-time: 112
date: Thu, 31 Aug 2017 15:21:32 GMT
x-content-type-options: nosniff
surrogate-key: media media/bucket/6 media/902970433716101120
last-modified: Wed, 30 Aug 2017 19:03:02 GMT
server: ECS (fcn/41C4)
status: 200
x-cache: HIT
content-type: image/jpeg
access-control-allow-origin: *
access-control-expose-headers: Content-Length
cache-control: max-age=604800, must-revalidate
x-connection-hash: ff76a59a74bf75855c084611f23ba3ac
accept-ranges: bytes
content-length: 30085

GET
S 200 DIfiroTWAAA77mR.jpg:small
pbs.twimg.com/media/ Frame 446. 20 KB
20 KB 41ms
22ms Image
image/jpeg 2606:2800:134:fa2:1627:1fe:edb:1665
MCI Communication...

General

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Show headers Download Go to Show image

Full URL

https://pbs.twimg.com/media/DIfiroTWAAA77mR.jpg:small

Requested by

Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics

Protocol

SPDY

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

2606:2800:134:fa2:1627:1fe:edb:1665 , United States, ASN15133 (EDGECAST - MCI Communications Services, Inc. d/b/a Verizon Business, US),

Reverse DNS

Software

ECS (fcn/41CB) /

Resource Hash

0fc7aa6aaf2a4cccc06f99abbf2edb44214c82c26bf62bd7a73e2806c90fb92d

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

x-response-time: 113
date: Thu, 31 Aug 2017 15:21:32 GMT
x-content-type-options: nosniff
surrogate-key: media media/bucket/7 media/902939489491877888
last-modified: Wed, 30 Aug 2017 17:00:04 GMT
server: ECS (fcn/41CB)
status: 200
x-cache: HIT
content-type: image/jpeg
access-control-allow-origin: *
access-control-expose-headers: Content-Length
cache-control: max-age=604800, must-revalidate
x-connection-hash: 18e6168c4e30835b5a1fbef3baef95ec
accept-ranges: bytes
content-length: 20271

GET
S 200 DIfCosZVwAQg2CD.jpg:small
pbs.twimg.com/media/ Frame 446. 22 KB
22 KB 17ms
17ms Image
image/jpeg 2606:2800:134:fa2:1627:1fe:edb:1665
MCI Communication...

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Show headers Download Go to Show image

Full URL

https://pbs.twimg.com/media/DIfCosZVwAQg2CD.jpg:small

Requested by

Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics

Protocol

SPDY

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

2606:2800:134:fa2:1627:1fe:edb:1665 , United States, ASN15133 (EDGECAST - MCI Communications Services, Inc. d/b/a Verizon Business, US),

Reverse DNS

Software

ECS (fcn/41C8) /

Resource Hash

c8421680f1b06537f1102cfc29c6d65f950a89a2d19b529277f742bcaea1b1c8

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

x-response-time: 114
date: Thu, 31 Aug 2017 15:21:32 GMT
x-content-type-options: nosniff
surrogate-key: media media/bucket/0 media/902904254679072772
last-modified: Wed, 30 Aug 2017 14:40:04 GMT
server: ECS (fcn/41C8)
status: 200
x-cache: HIT
content-type: image/jpeg
access-control-allow-origin: *
access-control-expose-headers: Content-Length
cache-control: max-age=604800, must-revalidate
x-connection-hash: 31b706fe5e51288336effc0485196e1f
accept-ranges: bytes
content-length: 22089

GET
S 200 DIesp9RVoAQ3xRg.jpg:small
pbs.twimg.com/media/ Frame 446. 56 KB
56 KB 10ms
10ms Image
image/jpeg 2606:2800:134:fa2:1627:1fe:edb:1665
MCI Communication...

General

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Show headers Download Go to Show image

Full URL

https://pbs.twimg.com/media/DIesp9RVoAQ3xRg.jpg:small

Requested by

Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics

Protocol

SPDY

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

2606:2800:134:fa2:1627:1fe:edb:1665 , United States, ASN15133 (EDGECAST - MCI Communications Services, Inc. d/b/a Verizon Business, US),

Reverse DNS

Software

ECS (fcn/41BF) /

Resource Hash

7b896c4688f94b7759694d649e1992125d06b0402165907c9ee3e7d25b3015d0

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

x-response-time: 115
date: Thu, 31 Aug 2017 15:21:32 GMT
x-content-type-options: nosniff
surrogate-key: media media/bucket/0 media/902880087132971012
last-modified: Wed, 30 Aug 2017 13:04:02 GMT
server: ECS (fcn/41BF)
status: 200
x-cache: HIT
content-type: image/jpeg
access-control-allow-origin: *
access-control-expose-headers: Content-Length
cache-control: max-age=604800, must-revalidate
x-connection-hash: 1e3f8d0e3b764a51bc13318582aed7f9
accept-ranges: bytes
content-length: 57709

GET
S 200 DIbxbkqUIAEFE66.jpg:small
pbs.twimg.com/media/ Frame 446. 20 KB
20 KB 7ms
6ms Image
image/jpeg 2606:2800:134:fa2:1627:1fe:edb:1665
MCI Communication...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://pbs.twimg.com/media/DIbxbkqUIAEFE66.jpg:small

Requested by

Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics

Protocol

SPDY

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

2606:2800:134:fa2:1627:1fe:edb:1665 , United States, ASN15133 (EDGECAST - MCI Communications Services, Inc. d/b/a Verizon Business, US),

Reverse DNS

Software

ECS (fcn/41C2) /

Resource Hash

0fc7aa6aaf2a4cccc06f99abbf2edb44214c82c26bf62bd7a73e2806c90fb92d

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

x-response-time: 111
date: Thu, 31 Aug 2017 15:21:32 GMT
x-content-type-options: nosniff
surrogate-key: media media/bucket/3 media/902674231334281217
last-modified: Tue, 29 Aug 2017 23:26:02 GMT
server: ECS (fcn/41C2)
status: 200
x-cache: HIT
content-type: image/jpeg
access-control-allow-origin: *
access-control-expose-headers: Content-Length
cache-control: max-age=604800, must-revalidate
x-connection-hash: b55705154699fb737ffc2d35b158aa73
accept-ranges: bytes
content-length: 20271

GET
S 200 DIbQeE5V4AAZISV.jpg:small
pbs.twimg.com/media/ Frame 446. 43 KB
43 KB 8ms
7ms Image
image/jpeg 2606:2800:134:fa2:1627:1fe:edb:1665
MCI Communication...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://pbs.twimg.com/media/DIbQeE5V4AAZISV.jpg:small

Requested by

Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics

Protocol

SPDY

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

2606:2800:134:fa2:1627:1fe:edb:1665 , United States, ASN15133 (EDGECAST - MCI Communications Services, Inc. d/b/a Verizon Business, US),

Reverse DNS

Software

ECS (fcn/4184) /

Resource Hash

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Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

x-response-time: 115
date: Thu, 31 Aug 2017 15:21:32 GMT
x-content-type-options: nosniff
surrogate-key: media media/bucket/9 media/902637990463266816
last-modified: Tue, 29 Aug 2017 21:02:01 GMT
server: ECS (fcn/4184)
status: 200
x-cache: HIT
content-type: image/jpeg
access-control-allow-origin: *
access-control-expose-headers: Content-Length
cache-control: max-age=604800, must-revalidate
x-connection-hash: b40e5693a287fefe79440f5253a7c7b1
accept-ranges: bytes
content-length: 44141

GET
S 200 DIasFGlUIAA_7Of.jpg:small
pbs.twimg.com/media/ Frame 446. 27 KB
27 KB 7ms
6ms Image
image/jpeg 2606:2800:134:fa2:1627:1fe:edb:1665
MCI Communication...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://pbs.twimg.com/media/DIasFGlUIAA_7Of.jpg:small

Requested by

Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics

Protocol

SPDY

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

2606:2800:134:fa2:1627:1fe:edb:1665 , United States, ASN15133 (EDGECAST - MCI Communications Services, Inc. d/b/a Verizon Business, US),

Reverse DNS

Software

ECS (fcn/41C3) /

Resource Hash

04fe5c17b9e4170d90634d35dfcf20b882283d36b1edb4f18d26fb53e47fe0f8

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

x-response-time: 146
date: Thu, 31 Aug 2017 15:21:32 GMT
x-content-type-options: nosniff
surrogate-key: media media/bucket/8 media/902597979000807424
last-modified: Tue, 29 Aug 2017 18:23:02 GMT
server: ECS (fcn/41C3)
status: 200
x-cache: HIT
content-type: image/jpeg
access-control-allow-origin: *
access-control-expose-headers: Content-Length
cache-control: max-age=604800, must-revalidate
x-connection-hash: 40580b73633ed4b80ed940cfb5d6d37e
accept-ranges: bytes
content-length: 27916

GET
S 200 DIaQY2cVYAAdh6C.jpg:small
pbs.twimg.com/media/ Frame 446. 31 KB
31 KB 8ms
8ms Image
image/jpeg 2606:2800:134:fa2:1627:1fe:edb:1665
MCI Communication...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://pbs.twimg.com/media/DIaQY2cVYAAdh6C.jpg:small

Requested by

Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics

Protocol

SPDY

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

2606:2800:134:fa2:1627:1fe:edb:1665 , United States, ASN15133 (EDGECAST - MCI Communications Services, Inc. d/b/a Verizon Business, US),

Reverse DNS

Software

ECS (fcn/4193) /

Resource Hash

07210fd7b1935d156aa9487487341ddb7fa986e6b43bdc1141908840f7090fe5

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

x-response-time: 114
date: Thu, 31 Aug 2017 15:21:32 GMT
x-content-type-options: nosniff
surrogate-key: media media/bucket/0 media/902567531939979264
last-modified: Tue, 29 Aug 2017 16:22:03 GMT
server: ECS (fcn/4193)
status: 200
x-cache: HIT
content-type: image/jpeg
access-control-allow-origin: *
access-control-expose-headers: Content-Length
cache-control: max-age=604800, must-revalidate
x-connection-hash: cc029f60fe90c3dcb436759ed7af21ce
accept-ranges: bytes
content-length: 31752

GET
S 200 DIZ0dliVYAA3qJc.jpg:small
pbs.twimg.com/media/ Frame 446. 22 KB
22 KB 6ms
6ms Image
image/jpeg 2606:2800:134:fa2:1627:1fe:edb:1665
MCI Communication...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://pbs.twimg.com/media/DIZ0dliVYAA3qJc.jpg:small

Requested by

Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics

Protocol

SPDY

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

2606:2800:134:fa2:1627:1fe:edb:1665 , United States, ASN15133 (EDGECAST - MCI Communications Services, Inc. d/b/a Verizon Business, US),

Reverse DNS

Software

ECS (fcn/41D7) /

Resource Hash

c8421680f1b06537f1102cfc29c6d65f950a89a2d19b529277f742bcaea1b1c8

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

x-response-time: 122
date: Thu, 31 Aug 2017 15:21:32 GMT
x-content-type-options: nosniff
surrogate-key: media media/bucket/9 media/902536826975510528
last-modified: Tue, 29 Aug 2017 14:20:02 GMT
server: ECS (fcn/41D7)
status: 200
x-cache: HIT
content-type: image/jpeg
access-control-allow-origin: *
access-control-expose-headers: Content-Length
cache-control: max-age=604800, must-revalidate
x-connection-hash: 030c4fd44df0ea508849a2384addedaf
accept-ranges: bytes
content-length: 22089

GET
S 200 DIZiJzwUQAANM-_.jpg:small
pbs.twimg.com/media/ Frame 446. 31 KB
31 KB 8ms
8ms Image
image/jpeg 2606:2800:134:fa2:1627:1fe:edb:1665
MCI Communication...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://pbs.twimg.com/media/DIZiJzwUQAANM-_.jpg:small

Requested by

Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics

Protocol

SPDY

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

2606:2800:134:fa2:1627:1fe:edb:1665 , United States, ASN15133 (EDGECAST - MCI Communications Services, Inc. d/b/a Verizon Business, US),

Reverse DNS

Software

ECS (fcn/41ED) /

Resource Hash

07210fd7b1935d156aa9487487341ddb7fa986e6b43bdc1141908840f7090fe5

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

x-response-time: 118
date: Thu, 31 Aug 2017 15:21:32 GMT
x-content-type-options: nosniff
surrogate-key: media media/bucket/5 media/902516695985569792
last-modified: Tue, 29 Aug 2017 13:00:02 GMT
server: ECS (fcn/41ED)
status: 200
x-cache: HIT
content-type: image/jpeg
access-control-allow-origin: *
access-control-expose-headers: Content-Length
cache-control: max-age=604800, must-revalidate
x-connection-hash: adcf0b03b2f18fd13b9e88545dfba834
accept-ranges: bytes
content-length: 31752

GET
S 200 DIWHkUpV4AAlvJ7.jpg:small
pbs.twimg.com/media/ Frame 446. 43 KB
43 KB 7ms
7ms Image
image/jpeg 2606:2800:134:fa2:1627:1fe:edb:1665
MCI Communication...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://pbs.twimg.com/media/DIWHkUpV4AAlvJ7.jpg:small

Requested by

Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics

Protocol

SPDY

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

2606:2800:134:fa2:1627:1fe:edb:1665 , United States, ASN15133 (EDGECAST - MCI Communications Services, Inc. d/b/a Verizon Business, US),

Reverse DNS

Software

ECS (fcn/41AC) /

Resource Hash

53faed061f768eb09b63b6df57faa6ca52aa5cbd1585b67297286608dc84a5ab

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

x-response-time: 115
date: Thu, 31 Aug 2017 15:21:32 GMT
x-content-type-options: nosniff
surrogate-key: media media/bucket/0 media/902276358444802048
last-modified: Mon, 28 Aug 2017 21:05:01 GMT
server: ECS (fcn/41AC)
status: 200
x-cache: HIT
content-type: image/jpeg
access-control-allow-origin: *
access-control-expose-headers: Content-Length
cache-control: max-age=604800, must-revalidate
x-connection-hash: 82b8e3fdb514c594410f36fd1528f003
accept-ranges: bytes
content-length: 44474

GET
S 200 DIVeJIDUIAQc8lm.jpg:small
pbs.twimg.com/media/ Frame 446. 74 KB
74 KB 6ms
6ms Image
image/jpeg 2606:2800:134:fa2:1627:1fe:edb:1665
MCI Communication...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://pbs.twimg.com/media/DIVeJIDUIAQc8lm.jpg:small

Requested by

Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics

Protocol

SPDY

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

2606:2800:134:fa2:1627:1fe:edb:1665 , United States, ASN15133 (EDGECAST - MCI Communications Services, Inc. d/b/a Verizon Business, US),

Reverse DNS

Software

ECS (fcn/41E3) /

Resource Hash

fc3e3ccd6d82305f76219990657114de5e1d8e0a77b3dc935af5a267b19826b8

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

x-response-time: 116
date: Thu, 31 Aug 2017 15:21:32 GMT
x-content-type-options: nosniff
surrogate-key: media media/bucket/7 media/902230811230871556
last-modified: Mon, 28 Aug 2017 18:04:02 GMT
server: ECS (fcn/41E3)
status: 200
x-cache: HIT
content-type: image/jpeg
access-control-allow-origin: *
access-control-expose-headers: Content-Length
cache-control: max-age=604800, must-revalidate
x-connection-hash: a63a67abe9da375b81628dce03c66330
accept-ranges: bytes
content-length: 76183

GET
S 200 DIVGGzhV4AArd7o.jpg:small
pbs.twimg.com/media/ Frame 446. 26 KB
26 KB 8ms
7ms Image
image/jpeg 2606:2800:134:fa2:1627:1fe:edb:1665
MCI Communication...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://pbs.twimg.com/media/DIVGGzhV4AArd7o.jpg:small

Requested by

Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics

Protocol

SPDY

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

2606:2800:134:fa2:1627:1fe:edb:1665 , United States, ASN15133 (EDGECAST - MCI Communications Services, Inc. d/b/a Verizon Business, US),

Reverse DNS

Software

ECS (fcn/41E9) /

Resource Hash

1226a7f895b0a28e349c3a63be02c54141d4095213ca85ad89f5501bd749841f

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

x-response-time: 111
date: Thu, 31 Aug 2017 15:21:32 GMT
x-content-type-options: nosniff
surrogate-key: media media/bucket/8 media/902204383080865792
last-modified: Mon, 28 Aug 2017 16:19:01 GMT
server: ECS (fcn/41E9)
status: 200
x-cache: HIT
content-type: image/jpeg
access-control-allow-origin: *
access-control-expose-headers: Content-Length
cache-control: max-age=604800, must-revalidate
x-connection-hash: 7a2e30ea4715925b185c77854aedb0ef
accept-ranges: bytes
content-length: 26953

GET
S 200 DIUzVvQVYAEETt9.jpg:small
pbs.twimg.com/media/ Frame 446. 20 KB
20 KB 10ms
9ms Image
image/jpeg 2606:2800:134:fa2:1627:1fe:edb:1665
MCI Communication...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://pbs.twimg.com/media/DIUzVvQVYAEETt9.jpg:small

Requested by

Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics

Protocol

SPDY

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

2606:2800:134:fa2:1627:1fe:edb:1665 , United States, ASN15133 (EDGECAST - MCI Communications Services, Inc. d/b/a Verizon Business, US),

Reverse DNS

Software

ECS (fcn/41BF) /

Resource Hash

0fc7aa6aaf2a4cccc06f99abbf2edb44214c82c26bf62bd7a73e2806c90fb92d

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

x-response-time: 110
date: Thu, 31 Aug 2017 15:21:32 GMT
x-content-type-options: nosniff
surrogate-key: media media/bucket/4 media/902183748912898049
last-modified: Mon, 28 Aug 2017 14:57:02 GMT
server: ECS (fcn/41BF)
status: 200
x-cache: HIT
content-type: image/jpeg
access-control-allow-origin: *
access-control-expose-headers: Content-Length
cache-control: max-age=604800, must-revalidate
x-connection-hash: 5a969f39ef056c18c403b15ed43dba2b
accept-ranges: bytes
content-length: 20271

GET
S 200 DIUZekxVwAAUMJl.jpg:small
pbs.twimg.com/media/ Frame 446. 31 KB
31 KB 8ms
8ms Image
image/jpeg 2606:2800:134:fa2:1627:1fe:edb:1665
MCI Communication...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://pbs.twimg.com/media/DIUZekxVwAAUMJl.jpg:small

Requested by

Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics

Protocol

SPDY

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

2606:2800:134:fa2:1627:1fe:edb:1665 , United States, ASN15133 (EDGECAST - MCI Communications Services, Inc. d/b/a Verizon Business, US),

Reverse DNS

Software

ECS (fcn/41E7) /

Resource Hash

07210fd7b1935d156aa9487487341ddb7fa986e6b43bdc1141908840f7090fe5

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

x-response-time: 114
date: Thu, 31 Aug 2017 15:21:32 GMT
x-content-type-options: nosniff
surrogate-key: media media/bucket/9 media/902155313415045120
last-modified: Mon, 28 Aug 2017 13:04:02 GMT
server: ECS (fcn/41E7)
status: 200
x-cache: HIT
content-type: image/jpeg
access-control-allow-origin: *
access-control-expose-headers: Content-Length
cache-control: max-age=604800, must-revalidate
x-connection-hash: 21caaca8fea18be22f0b7f605fd3d77f
accept-ranges: bytes
content-length: 31752

GET
S 200 DIKxyH5VwAAP1zM.jpg:small
pbs.twimg.com/media/ Frame 446. 37 KB
37 KB 8ms
8ms Image
image/jpeg 2606:2800:134:fa2:1627:1fe:edb:1665
MCI Communication...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://pbs.twimg.com/media/DIKxyH5VwAAP1zM.jpg:small

Requested by

Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics

Protocol

SPDY

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

2606:2800:134:fa2:1627:1fe:edb:1665 , United States, ASN15133 (EDGECAST - MCI Communications Services, Inc. d/b/a Verizon Business, US),

Reverse DNS

Software

ECS (fcn/4185) /

Resource Hash

debce40dd7f1cd04a8d6a42b6d636971c487a2aa09e34a3be29a1ad2ed9ac903

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

x-response-time: 112
date: Thu, 31 Aug 2017 15:21:32 GMT
x-content-type-options: nosniff
surrogate-key: media media/bucket/8 media/901478350098644992
last-modified: Sat, 26 Aug 2017 16:14:01 GMT
server: ECS (fcn/4185)
status: 200
x-cache: HIT
content-type: image/jpeg
access-control-allow-origin: *
access-control-expose-headers: Content-Length
cache-control: max-age=604800, must-revalidate
x-connection-hash: 448d35c6bdc1f62c66a1faba63a3c112
accept-ranges: bytes
content-length: 37827

GET
S 200 DIGk2OZUwAAsA4o.jpg:small
pbs.twimg.com/media/ Frame 446. 36 KB
36 KB 6ms
6ms Image
image/jpeg 2606:2800:134:fa2:1627:1fe:edb:1665
MCI Communication...

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://pbs.twimg.com/media/DIGk2OZUwAAsA4o.jpg:small

Requested by

Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics

Protocol

SPDY

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

2606:2800:134:fa2:1627:1fe:edb:1665 , United States, ASN15133 (EDGECAST - MCI Communications Services, Inc. d/b/a Verizon Business, US),

Reverse DNS

Software

ECS (fcn/40FA) /

Resource Hash

60a9504f7691f7425309c9130809cc864bf6d36d16b936cfcfc22a58e9642557

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

x-response-time: 125
date: Thu, 31 Aug 2017 15:21:32 GMT
x-content-type-options: nosniff
surrogate-key: media media/bucket/1 media/901182651935014912
last-modified: Fri, 25 Aug 2017 20:39:02 GMT
server: ECS (fcn/40FA)
status: 200
x-cache: HIT
content-type: image/jpeg
access-control-allow-origin: *
access-control-expose-headers: Content-Length
cache-control: max-age=604800, must-revalidate
x-connection-hash: 1a8fedf31adfc163cc93e44cb765a450
accept-ranges: bytes
content-length: 37347

GET
S 200 osd_listener.js Show response
tpc.googlesyndication.com/pagead/js/r20170828/r20110914/activeview/ Frame 446. 29 KB
0 18ms
6ms Script
text/javascript 2a00:1450:4001:81d::2001
Google Inc.

General

Check archive.org

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Full URL

https://tpc.googlesyndication.com/pagead/js/r20170828/r20110914/activeview/osd_listener.js

Requested by

Host: securepubads.g.doubleclick.net
URL: https://securepubads.g.doubleclick.net/gpt/pubads_impl_147.js

Protocol

SPDY

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

2a00:1450:4001:81d::2001 , Ireland, ASN15169 (GOOGLE - Google Inc., US),

Reverse DNS

Software

cafe /

Resource Hash

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Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	1; mode=block

Request headers

Response headers

date: Mon, 28 Aug 2017 16:16:09 GMT
content-encoding: gzip
x-content-type-options: nosniff
age: 255922
p3p: policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
status: 200
content-disposition: attachment; filename="f.txt"
alt-svc: quic=":443"; ma=2592000; v="39,38,37,35"
content-length: 11189
x-xss-protection: 1; mode=block
server: cafe
etag: 16492023375579747110
content-type: text/javascript; charset=UTF-8
cache-control: public, max-age=1209600
timing-allow-origin: *
expires: Mon, 11 Sep 2017 16:16:09 GMT

GET
H/1.1 200
OK osd.js Show response
pagead2.googlesyndication.com/pagead/ Frame 446. 83 KB
31 KB 6ms
6ms Script
text/javascript 2a00:1450:4001:81d::2002
Google Inc.

General

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Full URL

http://pagead2.googlesyndication.com/pagead/osd.js

Requested by

Host: securepubads.g.doubleclick.net
URL: https://securepubads.g.doubleclick.net/gpt/pubads_impl_147.js

Protocol

HTTP/1.1

Server

2a00:1450:4001:81d::2002 , Ireland, ASN15169 (GOOGLE - Google Inc., US),

Reverse DNS

Software

cafe /

Resource Hash

52e9b88d0f6f86ba2ddc0e0e483204808446c97a6e705186a20b1602f46a83b7

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	1; mode=block

Request headers

Referer: http://www.icmi.com/files/pageAds/pageFooterAd.html
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

Date: Thu, 31 Aug 2017 14:57:01 GMT
Content-Encoding: gzip
X-Content-Type-Options: nosniff
Server: cafe
Age: 1471
P3P: policyref="http://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
ETag: 15575069107522479346
Content-Type: text/javascript; charset=UTF-8
Cache-Control: public, max-age=3600
Content-Disposition: attachment; filename="f.txt"
Timing-Allow-Origin: *
Content-Length: 31253
X-XSS-Protection: 1; mode=block
Expires: Thu, 31 Aug 2017 15:57:01 GMT

GET
S 200 view
securepubads.g.doubleclick.net/pcs/ Frame 446. 0
0 15ms
15ms Image
text/html 172.217.22.98
Google Inc.

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Show headers Download Go to Show image

Full URL

https://securepubads.g.doubleclick.net/pcs/view?xai=AKAOjstlvXizMhpOjuCFKnjyveMezdVvY8KkRT3M6GM-bc9MxujDWX1uGGR_lQiPvZE-OfumVMexvL5pGtfXT6MLITml4QkrB7Sp1aijD-FxtJkqQvF-EPmvTG1Ht6e7qNpP0NbjMhePOKlDrxkIB69Ndwlda4Gn7v7p-tkEny0JFs_Q_YHp4QSRi7UVoqVHzcUgALIKk3zPQUKXEybdy6Xp_vcwOvtYTi-8BCQ&sig=Cg0ArKJSzMG8Ce1WnUE4EAE&urlfix=1&adurl=

Requested by

Host: www.icmi.com
URL: http://www.icmi.com/files/pageAds/pageFooterAd.html

Protocol

SPDY

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

172.217.22.98 Mountain View, United States, ASN15169 (GOOGLE - Google Inc., US),

Reverse DNS

fra15s18-in-f2.1e100.net

Software

cafe /

Resource Hash

e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	1; mode=block

Request headers

Referer: http://www.icmi.com/files/pageAds/pageFooterAd.html
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

timing-allow-origin: *
date: Thu, 31 Aug 2017 15:21:32 GMT
x-content-type-options: nosniff
server: cafe
p3p: policyref="https://googleads.g.doubleclick.net/pagead/gcn_p3p_.xml", CP="CURa ADMa DEVa TAIo PSAo PSDo OUR IND UNI PUR INT DEM STA PRE COM NAV OTC NOI DSP COR"
status: 200
cache-control: private
content-type: text/html; charset=UTF-8
alt-svc: quic=":443"; ma=2592000; v="39,38,37,35"
content-length: 0
x-xss-protection: 1; mode=block

GET
S 200 imgad
tpc.googlesyndication.com/pagead/ Frame 446. 32 KB
32 KB 22ms
22ms Image
image/jpeg 2a00:1450:4001:81d::2001
Google Inc.

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Full URL

https://tpc.googlesyndication.com/pagead/imgad?id=CICAgKCruNL9KhABGAEyCIv6qX4GKHT0

Requested by

Host: www.icmi.com
URL: http://www.icmi.com/files/pageAds/pageFooterAd.html

Protocol

SPDY

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

2a00:1450:4001:81d::2001 , Ireland, ASN15169 (GOOGLE - Google Inc., US),

Reverse DNS

Software

cafe /

Resource Hash

eab5f43e6eaa06ac8b2e1e9fbb6586e7523caa0477ee80410d04548f08d0c641

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	1; mode=block

Request headers

Referer: http://www.icmi.com/files/pageAds/pageFooterAd.html
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

date: Thu, 31 Aug 2017 15:21:32 GMT
x-content-type-options: nosniff
server: cafe
p3p: policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
content-type: image/jpeg
status: 200
cache-control: public, max-age=604800
timing-allow-origin: *
alt-svc: quic=":443"; ma=2592000; v="39,38,37,35"
content-length: 32602
x-xss-protection: 1; mode=block
expires: Thu, 07 Sep 2017 15:21:32 GMT

GET
DATA 200
OK truncated
/ Frame 446. 707 B
0 Image
image/svg+xml

General

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Full URL: data:truncated
Protocol: DATA
Server: -, , ASN (),
Reverse DNS
Software: /
Resource Hash: 338e5578a7b3021caec1db415b93b214c378029d3cd8d19adc833d8b85ea7d29

Request headers

Response headers

Access-Control-Allow-Origin: *
Content-Type: image/svg+xml;charset=utf-8

GET
DATA 200
OK truncated
/ Frame 446. 825 B
0 Image
image/svg+xml

General

Check archive.org

Show headers Download Go to Show image

Full URL: data:truncated
Protocol: DATA
Server: -, , ASN (),
Reverse DNS
Software: /
Resource Hash: 45055babdbc02ea34c7baa53f33fc68389c4c5f73afe0bfafd6c9bc5733399bc

Request headers

Response headers

Access-Control-Allow-Origin: *
Content-Type: image/svg+xml;charset=utf-8

GET
DATA 200
OK truncated
/ Frame 446. 1 KB
0 Image
image/svg+xml

General

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Show headers Download Go to Show image

Full URL: data:truncated
Protocol: DATA
Server: -, , ASN (),
Reverse DNS
Software: /
Resource Hash: fb40f5941362b2f30b7a665a4b325b2810e7ec64738da8c2301f6f2d7cbbf6c3

Request headers

Response headers

Access-Control-Allow-Origin: *
Content-Type: image/svg+xml;charset=utf-8

GET
DATA 200
OK truncated
/ Frame 446. 559 B
0 Image
image/svg+xml

General

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Show headers Download Go to Show image

Full URL: data:truncated
Protocol: DATA
Server: -, , ASN (),
Reverse DNS
Software: /
Resource Hash: cd7887cf9a61431f64864df1e5fe9823e163638bf811dc97ee556268886bf865

Request headers

Response headers

Access-Control-Allow-Origin: *
Content-Type: image/svg+xml;charset=utf-8

GET
DATA 200
OK truncated
/ Frame 446. 618 B
0 Image
image/svg+xml

General

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Full URL: data:truncated
Protocol: DATA
Server: -, , ASN (),
Reverse DNS
Software: /
Resource Hash: b051420a41347f3e04fbe6745d5fa58c3dfd40a7209b8dc09a138bc6381bd8dc

Request headers

Response headers

Access-Control-Allow-Origin: *
Content-Type: image/svg+xml;charset=utf-8

GET
S 200 clickstream.js Show response
d10lpsik1i8c69.cloudfront.net/js/ 234 KB
75 KB 274ms
96ms Script
application/javascript 52.85.89.242
Amazon.com

General

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Full URL: https://d10lpsik1i8c69.cloudfront.net/js/clickstream.js
Requested by: Host: d10lpsik1i8c69.cloudfront.net
URL: https://d10lpsik1i8c69.cloudfront.net/w.js
Protocol: SPDY
Security: TLS 1.2, ECDHE_RSA, AES_128_GCM
Server: 52.85.89.242 Seattle, United States, ASN16509 (AMAZON-02 - Amazon.com, Inc., US),
Reverse DNS: server-52-85-89-242.jfk6.r.cloudfront.net
Software: AmazonS3 /
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Request headers

User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36
Referer: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
Origin: http://www.icmi.com

Response headers

date: Mon, 28 Aug 2017 20:40:20 GMT
content-encoding: gzip
last-modified: Mon, 28 Aug 2017 20:30:25 GMT
server: AmazonS3
age: 3271
status: 200
vary: Accept-Encoding,Origin,Access-Control-Request-Headers,Access-Control-Request-Method
access-control-allow-methods: GET
content-type: application/javascript
access-control-allow-origin: *
access-control-max-age: 3000
cache-control: max-age=3600
x-cache: Hit from cloudfront
x-amz-cf-id: fNWmLHS8MyV0vHoRQE9Vi4yoAhDA5cPJEBUtReersumKry5KG7wIZg==
via: 1.1 6ddeb72bd0522678e37bacf079348a81.cloudfront.net (CloudFront)

GET
S 200 jot
syndication.twitter.com/i/ 43 B
74 B 126ms
126ms Image
image/gif 104.244.42.72
Twitter Inc.

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Full URL

https://syndication.twitter.com/i/jot?dnt=1&l=%7B%22widget_origin%22%3A%22http%3A%2F%2Fwww.icmi.com%2FResources%2FMetrics%2F2016%2F08%2Fwhat-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics%22%2C%22widget_frame%22%3Afalse%2C%22widget_id%22%3A%22375036802819559424%22%2C%22widget_data_source%22%3A%22375036802819559424%22%2C%22query%22%3Anull%2C%22profile_id%22%3Anull%2C%22widget_in_viewport%22%3Afalse%2C%22item_ids%22%3A%5B%22903262865003597824%22%2C%22903242479402721280%22%2C%22903007177484505092%22%2C%22902970435536551936%22%2C%22902939491643641857%22%2C%22902904257158021120%22%2C%22902880089305735170%22%2C%22902674233746223104%22%2C%22902637992682151936%22%2C%22902597981802782720%22%2C%22902567535484166145%22%2C%22902536829924233217%22%2C%22902516698120675328%22%2C%22902276361678618624%22%2C%22902230813508587521%22%2C%22902204385069060096%22%2C%22902183751341547522%22%2C%22902155316661551104%22%2C%22901478353269645312%22%2C%22901182654946607106%22%5D%2C%22item_details%22%3A%7B%22903262865003597824%22%3A%7B%22item_type%22%3A0%7D%2C%22903242479402721280%22%3A%7B%22item_type%22%3A0%7D%2C%22903007177484505092%22%3A%7B%22item_type%22%3A0%7D%2C%22902970435536551936%22%3A%7B%22item_type%22%3A0%7D%2C%22902939491643641857%22%3A%7B%22item_type%22%3A0%7D%2C%22902904257158021120%22%3A%7B%22item_type%22%3A0%7D%2C%22902880089305735170%22%3A%7B%22item_type%22%3A0%7D%2C%22902674233746223104%22%3A%7B%22item_type%22%3A0%7D%2C%22902637992682151936%22%3A%7B%22item_type%22%3A0%7D%2C%22902597981802782720%22%3A%7B%22item_type%22%3A0%7D%2C%22902567535484166145%22%3A%7B%22item_type%22%3A0%7D%2C%22902536829924233217%22%3A%7B%22item_type%22%3A0%7D%2C%22902516698120675328%22%3A%7B%22item_type%22%3A0%7D%2C%22902276361678618624%22%3A%7B%22item_type%22%3A0%7D%2C%22902230813508587521%22%3A%7B%22item_type%22%3A0%7D%2C%22902204385069060096%22%3A%7B%22item_type%22%3A0%7D%2C%22902183751341547522%22%3A%7B%22item_type%22%3A0%7D%2C%22902155316661551104%22%3A%7B%22item_type%22%3A0%7D%2C%22901478353269645312%22%3A%7B%22item_type%22%3A0%7D%2C%22901182654946607106%22%3A%7B%22item_type%22%3A0%7D%7D%2C%22_category_%22%3A%22tfw_client_event%22%2C%22triggered_on%22%3A1504192892463%2C%22dnt%22%3Atrue%2C%22client_version%22%3A%22cc42777%3A1503469368429%22%2C%22format_version%22%3A1%2C%22event_namespace%22%3A%7B%22client%22%3A%22tfw%22%2C%22page%22%3A%22timeline%22%2C%22component%22%3A%22timeline%22%2C%22element%22%3A%22initial%22%2C%22action%22%3A%22results%22%7D%7D

Requested by

Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics

Protocol

SPDY

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

104.244.42.72 San Francisco, United States, ASN13414 (TWITTER - Twitter Inc., US),

Reverse DNS

Software

tsa_o /

Resource Hash

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Security Headers

Name	Value
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X-Xss-Protection	1; mode=block

Request headers

Referer: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

date: Thu, 31 Aug 2017 15:21:32 GMT
content-encoding: gzip
x-content-type-options: nosniff
status: 200, 200 OK
x-twitter-response-tags: BouncerCompliant
content-length: 65
x-xss-protection: 1; mode=block
x-response-time: 119
pragma: no-cache
last-modified: Thu, 31 Aug 2017 15:21:32 GMT
server: tsa_o
x-frame-options: SAMEORIGIN
strict-transport-security: max-age=631138519
content-type: image/gif;charset=utf-8
cache-control: no-cache, no-store, must-revalidate, pre-check=0, post-check=0
x-connection-hash: b5171255698d8bd745de3f23de081a28
x-transaction: 00ff050300b00731
expires: Tue, 31 Mar 1981 05:00:00 GMT

GET
H/1.1 200
OK activeview
pagead2.googlesyndication.com/ 42 B
42 B 14ms
14ms Image
image/gif 2a00:1450:4001:81d::2002
Google Inc.

General

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Full URL

http://pagead2.googlesyndication.com/activeview?avi=BUoRfeymoWabEHcGebsuDrugMAAAAABABOAHIAQnAAgLgAgDgBAGgBh_SCAUIgGEQAQ&cid=CAASBORo9Ms&id=osdim&ti=1&r=u&adk=3396061596&tt=1024&bs=1585,1200&mtos=1005,1005,1005,1005,1005&tos=1005,0,0,0,0&p=522,968,713,1288&inapp=0&mcvt=1005&rs=3&ht=0&tfs=18&tls=1023&mc=1&lte=1&bas=0&bac=0&bos=1600,1200&ps=1585,2625&ss=1600,1200&pt=-1&deb=1-0-3-8-6--1&tvt=1007&avms=geo&uc=3&tgt=FORM&cl=1&cec=3&clc=1&cac=0&cd=1585x2617

Requested by

Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics

Protocol

HTTP/1.1

Server

2a00:1450:4001:81d::2002 , Ireland, ASN15169 (GOOGLE - Google Inc., US),

Reverse DNS

Software

cafe /

Resource Hash

ef1955ae757c8b966c83248350331bd3a30f658ced11f387f8ebf05ab3368629

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	1; mode=block

Request headers

Referer: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

Pragma: no-cache
Date: Thu, 31 Aug 2017 15:21:32 GMT
X-Content-Type-Options: nosniff
Server: cafe
P3P: policyref="http://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
Content-Type: image/gif
Access-Control-Allow-Origin: *
Cache-Control: no-cache, must-revalidate
Timing-Allow-Origin: *
Content-Length: 42
X-XSS-Protection: 1; mode=block
Expires: Fri, 01 Jan 1990 00:00:00 GMT

GET
H/1.1 200
OK activeview
pagead2.googlesyndication.com/ 42 B
42 B 14ms
14ms Image
image/gif 2a00:1450:4001:81d::2002
Google Inc.

General

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Full URL

http://pagead2.googlesyndication.com/activeview?avi=Br0FueymoWfb1I4TObtbyofgMAAAAABABOAHIAQnAAgLgAgDgBAGgBh_SCAUIgGEQAQ&cid=CAASEuRoBntvQMgxowp7V68dsoJIAg&id=osdim&ti=1&r=u&adk=2090197742&tt=1275&bs=1585,1200&mtos=1008,1008,1008,1008,1008&tos=1008,0,0,0,0&p=969,968,1129,1288&inapp=0&mcvt=1008&rs=3&ht=0&tfs=266&tls=1274&mc=1&lte=1&bas=0&bac=0&bos=1600,1200&ps=1585,2625&ss=1600,1200&pt=-1&deb=1-0-3-9-7--1&tvt=1258&avms=geo&uc=3&tgt=FORM&cl=1&cec=3&clc=1&cac=0&cd=1585x2617

Requested by

Host: www.icmi.com
URL: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics

Protocol

HTTP/1.1

Server

2a00:1450:4001:81d::2002 , Ireland, ASN15169 (GOOGLE - Google Inc., US),

Reverse DNS

Software

cafe /

Resource Hash

ef1955ae757c8b966c83248350331bd3a30f658ced11f387f8ebf05ab3368629

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	1; mode=block

Request headers

Referer: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

Pragma: no-cache
Date: Thu, 31 Aug 2017 15:21:32 GMT
X-Content-Type-Options: nosniff
Server: cafe
P3P: policyref="http://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
Content-Type: image/gif
Access-Control-Allow-Origin: *
Cache-Control: no-cache, must-revalidate
Timing-Allow-Origin: *
Content-Length: 42
X-XSS-Protection: 1; mode=block
Expires: Fri, 01 Jan 1990 00:00:00 GMT

GET
H/1.1 200
OK roundtrip.js Show response
a.adroll.com/j/ 25 KB
8 KB 13ms
7ms Script
text/javascript 2.21.246.140
AKAMAI-ASN1

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Show headers Download Go to

Full URL: http://a.adroll.com/j/roundtrip.js
Requested by: Host: www.icmi.com
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Full URL

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200
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43 B
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11ms
11ms

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92.123.93.251
AKAMAI-ASN1

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200
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11ms
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GET
H/1.1

200
OK

Pug
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https://d.adroll.com/cm/pubmatic/out
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1 B
1 B

39ms
12ms

Image
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185.64.189.236
PubMatic

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Request headers

Referer: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

Pragma: no-cache
Date: Thu, 31 Aug 2017 15:21:33 GMT
X-lat: Pug22055:0:263
Server: Apache/2.2.24 (Unix) mod_ssl/2.2.24 OpenSSL/1.0.1e-fips mod_fastcgi/2.4.6
P3P: CP="NOI DSP COR LAW CUR ADMo DEVo TAIo PSAo PSDo IVAo IVDo HISo OTPo OUR SAMo BUS UNI COM NAV INT DEM CNT STA PRE LOC"
Cache-Control: no-store, no-cache, private
Connection: keep-alive
Content-Type: text/html; charset=utf-8
Content-Length: 1

Redirect headers

Pragma: no-cache
Date: Thu, 31 Aug 2017 15:21:33 GMT
Server: nginx/1.10.2
P3P: CP="NON DSP COR CURa PSA PSD OUR BUS NAV STA"
Location: https://simage2.pubmatic.com/AdServer/Pug?vcode=bz0yJnR5cGU9MSZqcz0xJmNvZGU9MzMwNiZ0bD01MjU2MDA&piggybackCookie=NzhlMTQxY2IyMTQxZmVkM2VjNmQ3ZTE3N2IxMmRkMzg
Cache-Control: no-store, no-cache, must-revalidate
Connection: keep-alive
Content-Length: 161

GET
S

204

/
trc.taboola.com/sg/adroll-network/1/rtb-h/
Redirect Chain

https://d.adroll.com/cm/taboola/out
https://trc.taboola.com/sg/adroll-network/1/rtb-h/?taboola_hm=NzhlMTQxY2IyMTQxZmVkM2VjNmQ3ZTE3N2IxMmRkMzg

0
0

33ms
14ms

Image
text/plain

151.101.114.2
Fastly

General

Check archive.org

Show headers Download Go to Show image

Full URL: https://trc.taboola.com/sg/adroll-network/1/rtb-h/?taboola_hm=NzhlMTQxY2IyMTQxZmVkM2VjNmQ3ZTE3N2IxMmRkMzg
Protocol: SPDY
Security: TLS 1.2, ECDHE_RSA, AES_128_GCM
Server: 151.101.114.2 San Francisco, United States, ASN54113 (FASTLY - Fastly, US),
Reverse DNS
Software: nginx/1.10.1 /
Resource Hash: e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

Referer: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

date: Thu, 31 Aug 2017 15:21:33 GMT
via: 1.1 varnish
server: nginx/1.10.1
x-timer: S1504192894.900259,VS0,VE8
x-served-by: cache-hhn1549-HHN
x-cache: MISS
status: 204
x-cache-hits: 0
accept-ranges: bytes
expires: Thu, 01 Jan 1970 00:00:00 GMT

Redirect headers

Pragma: no-cache
Date: Thu, 31 Aug 2017 15:21:33 GMT
Server: nginx/1.10.2
P3P: CP="NON DSP COR CURa PSA PSD OUR BUS NAV STA"
Location: https://trc.taboola.com/sg/adroll-network/1/rtb-h/?taboola_hm=NzhlMTQxY2IyMTQxZmVkM2VjNmQ3ZTE3N2IxMmRkMzg
Cache-Control: no-store, no-cache, must-revalidate
Connection: keep-alive
Content-Length: 111

GET
H/1.1

200
OK

pixel
ads.yahoo.com/
Redirect Chain

https://d.adroll.com/cm/r/out
https://ads.yahoo.com/pixel?id=2498203&t=2&piggyback=https%3A%2F%2Fads.yahoo.com%2Fcms%2Fv1%3Fesig%3D1~bf4e7dc4546a90c08591652d78a230d3f2ef5733%26nwid%3D10001032567%26sigv%3D1

0
0

100ms
32ms

Image
text/plain

2a00:1288:110:422::3000
YAHOO-IRD

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://ads.yahoo.com/pixel?id=2498203&t=2&piggyback=https%3A%2F%2Fads.yahoo.com%2Fcms%2Fv1%3Fesig%3D1~bf4e7dc4546a90c08591652d78a230d3f2ef5733%26nwid%3D10001032567%26sigv%3D1

Protocol

HTTP/1.1

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

2a00:1288:110:422::3000 , United Kingdom, ASN34010 (YAHOO-IRD, GB),

Reverse DNS

Software

ATS /

Resource Hash

e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Security Headers

Name	Value
Strict-Transport-Security	max-age=0

Request headers

Referer: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

Date: Thu, 31 Aug 2017 15:21:33 GMT
Server: ATS
Connection: keep-alive
Age: 0
Content-Length: 0
Strict-Transport-Security: max-age=0

Redirect headers

Pragma: no-cache
Date: Thu, 31 Aug 2017 15:21:33 GMT
Server: nginx/1.10.2
P3P: CP="NON DSP COR CURa PSA PSD OUR BUS NAV STA"
Location: https://ads.yahoo.com/pixel?id=2498203&t=2&piggyback=https%3A%2F%2Fads.yahoo.com%2Fcms%2Fv1%3Fesig%3D1~bf4e7dc4546a90c08591652d78a230d3f2ef5733%26nwid%3D10001032567%26sigv%3D1
Cache-Control: no-store, no-cache, must-revalidate
Connection: keep-alive
Content-Length: 181

GET
H/1.1 200
OK out
d.adroll.com/cm/f/ 35 B
35 B 28ms
28ms Image
image/gif 46.137.100.30
Amazon.com

General

Check archive.org

Show headers Download Go to Show image

Full URL: https://d.adroll.com/cm/f/out
Protocol: HTTP/1.1
Security: TLS 1.2, ECDHE_RSA, AES_128_GCM
Server: 46.137.100.30 Dublin, Ireland, ASN16509 (AMAZON-02 - Amazon.com, Inc., US),
Reverse DNS: ec2-46-137-100-30.eu-west-1.compute.amazonaws.com
Software: nginx/1.10.2 /
Resource Hash: ce4e964329e64bb7128c1c1d602433a744b48f6dbc1212e65b2b5184bd8c6617

Request headers

Referer: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

Pragma: no-cache
Date: Thu, 31 Aug 2017 15:21:33 GMT
Server: nginx/1.10.2
P3P: CP="NON DSP COR CURa PSA PSD OUR BUS NAV STA"
Cache-Control: no-store, no-cache, must-revalidate
Connection: keep-alive
Content-Type: image/gif
Content-Length: 35

GET
H/1.1

200
OK

sync
x.bidswitch.net/ul_cb/
Redirect Chain

https://x.bidswitch.net/sync?dsp_id=44&user_id=NzhlMTQxY2IyMTQxZmVkM2VjNmQ3ZTE3N2IxMmRkMzg
https://x.bidswitch.net/ul_cb/sync?dsp_id=44&user_id=NzhlMTQxY2IyMTQxZmVkM2VjNmQ3ZTE3N2IxMmRkMzg

43 B
43 B

25ms
25ms

Image
image/gif

35.189.234.114
Google Inc.

General

Check archive.org

Show headers Download Go to Show image

Full URL: https://x.bidswitch.net/ul_cb/sync?dsp_id=44&user_id=NzhlMTQxY2IyMTQxZmVkM2VjNmQ3ZTE3N2IxMmRkMzg
Protocol: HTTP/1.1
Security: TLS 1.2, ECDHE_RSA, AES_128_GCM
Server: 35.189.234.114 Mountain View, United States, ASN15169 (GOOGLE - Google Inc., US),
Reverse DNS: 114.234.189.35.bc.googleusercontent.com
Software: nginx/1.12.0 /
Resource Hash: 548f2d6f4d0d820c6c5ffbeffcbd7f0e73193e2932eefe542accc84762deec87

Request headers

Referer: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

Date: Thu, 31 Aug 2017 15:21:34 GMT
Server: nginx/1.12.0
P3P: CP="NOI DSP COR NID CURa ADMa DEVa PSAa PSDa OUR BUS COM INT OTC PUR STA"
Cache-Control: no-cache, no-store, must-revalidate
Connection: keep-alive
Content-Type: image/gif
Keep-Alive: timeout=10
Content-Length: 43

Redirect headers

Date: Thu, 31 Aug 2017 15:21:33 GMT
Server: nginx/1.12.0
P3P: CP="NOI DSP COR NID CURa ADMa DEVa PSAa PSDa OUR BUS COM INT OTC PUR STA"
Location: https://x.bidswitch.net/ul_cb/sync?dsp_id=44&user_id=NzhlMTQxY2IyMTQxZmVkM2VjNmQ3ZTE3N2IxMmRkMzg
Cache-Control: no-cache, no-store, must-revalidate
Connection: keep-alive
Keep-Alive: timeout=10
Content-Length: 0

GET
H/1.1

200
OK

pxj
ib.adnxs.com/
Redirect Chain

https://d.adroll.com/cm/x/out
https://ib.adnxs.com/pxj?bidder=172&seg=802787&action=setuid(%27NzhlMTQxY2IyMTQxZmVkM2VjNmQ3ZTE3N2IxMmRkMzg%27)

0
0

72ms
28ms

Image
text/html

185.33.223.208
AppNexus

General

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Show headers Download Go to Show image

Full URL

https://ib.adnxs.com/pxj?bidder=172&seg=802787&action=setuid(%27NzhlMTQxY2IyMTQxZmVkM2VjNmQ3ZTE3N2IxMmRkMzg%27)

Protocol

HTTP/1.1

Security

TLS 1.2, ECDHE_RSA, AES_256_GCM

Server

185.33.223.208 , European Union, ASN29990 (ASN-APPNEXUS - AppNexus, Inc, US),

Reverse DNS

Software

nginx/1.11.5 /

Resource Hash

e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Security Headers

Name	Value
X-Xss-Protection	0

Request headers

Referer: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

Pragma: no-cache
Date: Thu, 31 Aug 2017 15:21:36 GMT
X-Proxy-Origin: 148.251.45.254; 148.251.45.254; 311.bm-nginx-loadbalancer.mgmt.ams1; *.adnxs.com; 185.33.223.173:80
AN-X-Request-Uuid: f3519c5e-0117-4f42-a057-4756cd27e9c1
Server: nginx/1.11.5
P3P: policyref="http://cdn.adnxs.com/w3c/policy/p3p.xml", CP="NOI DSP COR ADM PSAo PSDo OURo SAMo UNRo OTRo BUS COM NAV DEM STA PRE"
Cache-Control: no-store, no-cache, private
Connection: keep-alive
Content-Type: text/html; charset=utf-8
Content-Length: 0
X-XSS-Protection: 0
Expires: Sat, 15 Nov 2008 16:00:00 GMT

Redirect headers

Pragma: no-cache
Date: Thu, 31 Aug 2017 15:21:33 GMT
Server: nginx/1.10.2
P3P: CP="NON DSP COR CURa PSA PSD OUR BUS NAV STA"
Location: https://ib.adnxs.com/pxj?bidder=172&seg=802787&action=setuid('NzhlMTQxY2IyMTQxZmVkM2VjNmQ3ZTE3N2IxMmRkMzg')
Cache-Control: no-store, no-cache, must-revalidate
Connection: keep-alive
Content-Length: 113

GET
H/1.1

200
OK

377928.gif
idsync.rlcdn.com/
Redirect Chain

https://idsync.rlcdn.com/377928.gif?partner_uid=78e141cb2141fed3ec6d7e177b12dd38
https://idsync.rlcdn.com/377928.gif?partner_uid=78e141cb2141fed3ec6d7e177b12dd38&redirect=1

43 B
43 B

106ms
106ms

Image
image/gif

52.4.211.62
Amazon.com

General

Check archive.org

Show headers Download Go to Show image

Full URL: https://idsync.rlcdn.com/377928.gif?partner_uid=78e141cb2141fed3ec6d7e177b12dd38&redirect=1
Protocol: HTTP/1.1
Security: TLS 1.2, ECDHE_RSA, AES_128_GCM
Server: 52.4.211.62 Ashburn, United States, ASN16509 (AMAZON-02 - Amazon.com, Inc., US),
Reverse DNS: ec2-52-4-211-62.compute-1.amazonaws.com
Software: /
Resource Hash: afe0dcfca292a0fae8bce08a48c14d3e59c9d82c6052ab6d48a22ecc6c48f277

Request headers

Referer: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

Expires: Thu, 01 Jan 1970 00:00:00 GMT
Cache-Control: no-cache, no-store
Connection: keep-alive
P3P: CP: "NON DSP COR PSDo SAMo BUS IND UNI COM NAV INT POL PRE"
Content-Length: 43
Content-Type: image/gif; charset=ISO-8859-1

Redirect headers

Location: https://idsync.rlcdn.com/377928.gif?partner_uid=78e141cb2141fed3ec6d7e177b12dd38&redirect=1
Expires: Thu, 01 Jan 1970 00:00:00 GMT
Cache-Control: no-cache, no-store
Connection: keep-alive
Content-Type: image/gif; charset=ISO-8859-1
Content-Length: 0
P3P: CP: "NON DSP COR PSDo SAMo BUS IND UNI COM NAV INT POL PRE"

GET
H/1.1

200
OK

sd
us-u.openx.net/w/1.0/
Redirect Chain

https://us-u.openx.net/w/1.0/sd?id=537103138&val=78e141cb2141fed3ec6d7e177b12dd38
https://us-u.openx.net/w/1.0/sd?cc=1&id=537103138&val=78e141cb2141fed3ec6d7e177b12dd38

43 B
43 B

13ms
13ms

Image
image/gif

173.241.240.143
OPENX TECHNOLOGIES

General

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Show headers Download Go to Show image

Full URL: https://us-u.openx.net/w/1.0/sd?cc=1&id=537103138&val=78e141cb2141fed3ec6d7e177b12dd38
Protocol: HTTP/1.1
Security: TLS 1.2, ECDHE_RSA, AES_128_GCM
Server: 173.241.240.143 New York, United States, ASN36089 (OPENX-AS1 - OPENX TECHNOLOGIES, INC., US),
Reverse DNS: ox-173-241-240-143.xa.dc.openx.org
Software: OXGW/11.117.0 /
Resource Hash: 4e0705327480ad2323cb03d9c450ffcae4a98bf3a5382fa0c7882145ed620e49

Request headers

Referer: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

Pragma: no-cache
Date: Thu, 31 Aug 2017 15:21:34 GMT
Server: OXGW/11.117.0
Vary: Accept
P3P: CP="CUR ADM OUR NOR STA NID"
Cache-Control: private, max-age=0, no-cache
Content-Type: image/gif
Content-Length: 43
Expires: Mon, 26 Jul 1997 05:00:00 GMT

Redirect headers

Location: https://us-u.openx.net/w/1.0/sd?cc=1&id=537103138&val=78e141cb2141fed3ec6d7e177b12dd38
Date: Thu, 31 Aug 2017 15:21:33 GMT
Server: OXGW/11.117.0
Content-Length: 0
P3P: CP="CUR ADM OUR NOR STA NID"

GET
H/1.1

200
OK

in
d.adroll.com/cm/g/
Redirect Chain

https://cm.g.doubleclick.net/pixel?google_sc&google_nid=artb&google_hm=eOFByyFB_tPsbX4XexLdOA&google_ula=1535926
https://d.adroll.com/cm/g/in?google_ula=1535926,0

35 B
35 B

30ms
30ms

Image
image/gif

54.246.113.1
Amazon.com

General

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Full URL: https://d.adroll.com/cm/g/in?google_ula=1535926,0
Protocol: HTTP/1.1
Security: TLS 1.2, ECDHE_RSA, AES_128_GCM
Server: 54.246.113.1 Dublin, Ireland, ASN16509 (AMAZON-02 - Amazon.com, Inc., US),
Reverse DNS: ec2-54-246-113-1.eu-west-1.compute.amazonaws.com
Software: nginx/1.10.2 /
Resource Hash: ce4e964329e64bb7128c1c1d602433a744b48f6dbc1212e65b2b5184bd8c6617

Request headers

Referer: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

Pragma: no-cache
Date: Thu, 31 Aug 2017 15:21:34 GMT
Server: nginx/1.10.2
P3P: CP="NON DSP COR CURa PSA PSD OUR BUS NAV STA"
Cache-Control: no-store, no-cache, must-revalidate
Connection: keep-alive
Content-Type: image/gif
Content-Length: 35
X-Result: g.-1.-1.1535926.0.-1

Redirect headers

pragma: no-cache
date: Thu, 31 Aug 2017 15:21:33 GMT
server: HTTP server (unknown)
status: 302
p3p: policyref="https://googleads.g.doubleclick.net/pagead/gcn_p3p_.xml", CP="CURa ADMa DEVa TAIo PSAo PSDo OUR IND UNI PUR INT DEM STA PRE COM NAV OTC NOI DSP COR"
location: https://d.adroll.com/cm/g/in?google_ula=1535926,0
cache-control: no-cache, must-revalidate
content-type: text/html; charset=UTF-8
alt-svc: quic="googleads.g.doubleclick.net:443"; ma=2592000; v="39,38,37,35",quic=":443"; ma=2592000; v="39,38,37,35"
content-length: 246
x-xss-protection: 1; mode=block
expires: Fri, 01 Jan 1990 00:00:00 GMT

GET
S 200 /
www.facebook.com/tr/ 44 B
53 B 12ms
12ms Image
image/gif 2a03:2880:f11b:83:face:b00c:0:25de
Facebook

General

Check archive.org

Show headers Download Go to Show image

Full URL: https://www.facebook.com/tr/?id=461213960687914&ev=PageView&dl=http%3A%2F%2Fwww.icmi.com%2FResources%2FMetrics%2F2016%2F08%2Fwhat-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics&rl=&if=false&ts=1504192893915&cd[segment_eid]=HUX3RQ4EK5D5BJY4QGHLMY%2CKQ4PXBETEJG5FMZV2GCRFG%2CTCOFUV4PRNFTBBYS5DZ4YL&v=2.7.20&ec=0&o=29&it=1504192891475
Protocol: SPDY
Security: TLS 1.2, ECDHE_ECDSA, AES_128_GCM
Server: 2a03:2880:f11b:83:face:b00c:0:25de , Ireland, ASN32934 (FACEBOOK - Facebook, Inc., US),
Reverse DNS
Software: proxygen /
Resource Hash: 10d8d42d73a02ddb877101e72fbfa15a0ec820224d97cedee4cf92d571be5caa

Request headers

Referer: http://www.icmi.com/Resources/Metrics/2016/08/what-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/60.0.3112.101 Safari/537.36

Response headers

date: Thu, 31 Aug 2017 15:21:33 GMT
last-modified: Fri, 21 Dec 2012 00:00:01 GMT
server: proxygen
content-type: image/gif
status: 200
cache-control: no-cache, must-revalidate, max-age=0
content-length: 44
expires: Thu, 31 Aug 2017 15:21:33 GMT

Failed requests

These URLs were requested, but there was no response received. You will also see them in the list above.

Domain: www.google.de
URL: https://www.google.de/ads/user-lists/1043979606/?random=1504192891702&cv=8&fst=1504191600000&num=1&fmt=1&label=vnX6CNSI_wQQ1rrn8QM&guid=ON&eid=376635470&u_h=1200&u_w=1600&u_ah=1200&u_aw=1600&u_cd=24&u_his=2&u_tz=0&u_java=false&u_nplug=0&u_nmime=0&frm=0&url=http%3A%2F%2Fwww.icmi.com%2FResources%2FMetrics%2F2016%2F08%2Fwhat-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics&tiba=What%20the%2010%20Hour%20Zappos%20Call%20Teaches%20Us%20About%20Contact%20Center%20Metrics&cdct=2&is_vtc=1&random=3206978208&fpvtc=/1043979606/%3Frandom%3D1674596155%26cv%3D8%26fst%3D1504191600000%26num%3D1%26fmt%3D1%26label%3DvnX6CNSI_wQQ1rrn8QM%26guid%3DON%26eid%3D376635470%26u_h%3D1200%26u_w%3D1600%26u_ah%3D1200%26u_aw%3D1600%26u_cd%3D24%26u_his%3D2%26u_tz%3D0%26u_java%3Dfalse%26u_nplug%3D0%26u_nmime%3D0%26frm%3D0%26url%3Dhttp%253A%252F%252Fwww.icmi.com%252FResources%252FMetrics%252F2016%252F08%252Fwhat-the-10-hour-zappos-call-teaches-us-about-contact-center-metrics%26tiba%3DWhat%2520the%252010%2520Hour%2520Zappos%2520Call%2520Teaches%2520Us%2520About%2520Contact%2520Center%2520Metrics%26cdct%3D2%26is_vtc%3D1&ipr=y&ulfeg=n&ssc_att=n

Domain: www.icmi.com
URL: https://www.icmi.com/Account/Login-Modal.aspx

Domain: www.icmi.com
URL: https://www.icmi.com/Account/Registration-Modal.aspx

Domain: staticxx.facebook.com
URL: http://staticxx.facebook.com/connect/xd_arbiter/r/0sTQzbapM8j.js?version=42

Domain: staticxx.facebook.com
URL: https://staticxx.facebook.com/connect/xd_arbiter/r/0sTQzbapM8j.js?version=42

Domain: www.facebook.com
URL: https://www.facebook.com/v2.5/plugins/page.php?adapt_container_width=true&app_id=&channel=http%3A%2F%2Fstaticxx.facebook.com%2Fconnect%2Fxd_arbiter%2Fr%2F0sTQzbapM8j.js%3Fversion%3D42%23cb%3Dfcc3222a11bf4%26domain%3Dwww.icmi.com%26origin%3Dhttp%253A%252F%252Fwww.icmi.com%252Ff39c8baf97439ac%26relation%3Dparent.parent&container_width=0&height=300&hide_cover=true&href=http%3A%2F%2Fwww.facebook.com%2Fpages%2FICMI-International-Customer-Management-Institute%2F16866506739&locale=en_US&sdk=joey&show_facepile=true&show_posts=true&small_header=true&width=300

Verdicts & Comments Add Verdict or Comment

0 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

16 Cookies

Cookies are little pieces of information stored in the browser of a user. Whenever a user visits the site again, he will also send his cookie values, thus allowing the website to re-identify him even if he changed locations. This is how permanent logins work.

Domain/Path	Expires	Name / Value
.facebook.com/	2017-11-29 15:21:31	Name: fr Value: 0ucEM5BgBPGIZWd50..BZqCl7...1.0.BZqCl7.
.icmi.com/	1970-01-01 00:00:00	Name: s_ppv Value: -%2C46%2C46%2C1200
.icmi.com/	1970-01-01 00:00:00	Name: s_sq Value: %5B%5BB%5D%5D
.icmi.com/	2017-08-31 15:51:31	Name: gpv_pn Value: what%20the%2010%20hour%20zappos%20call%20teaches%20us%20about%20contact%20center%20metrics
.icmi.com/	2018-03-02 03:21:31	Name: __utmz Value: 115663065.1504192892.1.1.utmcsr=(direct)\|utmccn=(direct)\|utmcmd=(none)
www.icmi.com/	2020-08-31 15:21:30	Name: userInfo Value: sessionID=25ktyb5lvqhiyumaxax5cb2d
.icmi.com/	2019-08-31 15:21:31	Name: __gads Value: ID=5cd333791d364d1b:T=1504192891:S=ALNI_MZ83cFyzX6w5AHDYW_tXIzJDRrguw
.icmi.com/	2017-08-31 15:31:31	Name: __utmt Value: 1
.icmi.com/	2019-08-31 15:21:31	Name: __utma Value: 115663065.882014530.1504192892.1504192892.1504192892.1
.icmi.com/	2019-08-31 15:21:31	Name: s_fid Value: 00A310F75B5B9EFA-0044A491DD1CE54F
.icmi.com/	2017-08-31 15:51:31	Name: __utmb Value: 115663065.1.10.1504192892
.icmi.com/	2017-09-30 15:21:31	Name: s_nr Value: 1504192891920
.icmi.com/	1970-01-01 00:00:00	Name: __utmc Value: 115663065
.icmi.com/	2017-08-31 15:51:31	Name: undefined_s Value: First%20Visit
www.icmi.com/	1970-01-01 00:00:00	Name: ASP.NET_SessionId Value: 25ktyb5lvqhiyumaxax5cb2d
.icmi.com/	1970-01-01 00:00:00	Name: s_cc Value: true

Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

a.adroll.com
addsearch.com
ads.yahoo.com
apis.google.com
cdn.syndication.twimg.com
connect.facebook.net
d.adroll.com
d10lpsik1i8c69.cloudfront.net
dsum-sec.casalemedia.com
epromos.ubmcanon.com
ib.adnxs.com
idsync.rlcdn.com
img03.en25.com
pagead2.googlesyndication.com
pbs.twimg.com
pixel.advertising.com
pixel.rubiconproject.com
platform.twitter.com
s.adroll.com
s1693273879.t.eloqua.com
securepubads.g.doubleclick.net
settings.luckyorange.net
simage2.pubmatic.com
staticxx.facebook.com
stats.g.doubleclick.net
syndication.twitter.com
tpc.googlesyndication.com
trc.taboola.com
ubmtech.112.2o7.net
us-u.openx.net
www.facebook.com
www.google-analytics.com
www.google.com
www.google.de
www.googleadservices.com
www.googletagmanager.com
www.googletagservices.com
www.gstatic.com
www.icmi.com
x.bidswitch.net
staticxx.facebook.com
www.facebook.com
www.google.de
www.icmi.com
104.24.10.90
104.244.42.72
142.0.160.13
151.101.114.2
172.217.21.34
172.217.22.98
173.241.240.143
185.33.223.208
185.64.189.236
192.155.48.140
192.155.48.98
2.21.246.140
23.8.2.239
2606:2800:134:fa2:1627:1fe:edb:1665
2606:2800:234:1a46:1c04:1676:610:129d
2606:2800:234:59:254c:406:2366:268c
2a00:1288:110:422::3000
2a00:1450:4001:81d::2001
2a00:1450:4001:81d::2002
2a00:1450:4001:81d::2003
2a00:1450:4001:81d::2008
2a00:1450:4001:81d::200e
2a00:1450:400c:c0b::9a
2a00:1450:401b:801::2004
2a03:2880:f02d:12:face:b00c:0:3
2a03:2880:f11b:83:face:b00c:0:25de
35.189.234.114
46.137.100.30
52.4.211.62
52.58.109.116
52.85.89.242
52.85.89.76
54.198.53.4
54.246.113.1
62.67.193.85
66.235.139.205
92.123.93.2
92.123.93.251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e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855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www.icmi.com Open in urlscan Pro 192.155.48.140 Public Scan

Summary

urlscan.io Verdict: No classification

Domain & IP information

Screenshot Live screenshot Full Image

Detected technologies

Page Statistics

166 Requests

42 %HTTPS

34 %IPv6

32 Domains

40 Subdomains

39 IPs

7 Countries

1943 kBTransfer

4492 kBSize

16 Cookies

20 Outgoing links

Redirected requests

166 HTTP transactions Everything HTML Script AJAX CSS Image Expand all 8 data transactions

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www.icmi.com Open in urlscan Pro
192.155.48.140 Public Scan

Screenshot
Live screenshot

Full Image

166
Requests

42 %
HTTPS

34 %
IPv6

32
Domains

40
Subdomains

39
IPs

7
Countries

1943 kB
Transfer

4492 kB
Size

16
Cookies

166 HTTP transactions
8 data transactions