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Effective URL: https://www.atlassian.com/software/jira/service-management?utm_campaign=How+to+Build+a+Successful+Service+Desk+with+Jira&u...
Submission: On September 21 via api from CA — Scanned from CA
Effective URL: https://www.atlassian.com/software/jira/service-management?utm_campaign=How+to+Build+a+Successful+Service+Desk+with+Jira&u...
Submission: On September 21 via api from CA — Scanned from CA
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Close View this page in your language? All languages Choose your language * 中文 * Deutsch * English * Español * Français * Italiano * 한국어 * Magyar * Nederlands * 日本語 * Português * Pусский * Polski Back Products FEATURED JIRA SOFTWARE Project and issue tracking CONFLUENCE Content collaboration JIRA SERVICE MANAGEMENT High-velocity ITSM TRELLO Visual project management View all products MARKETPLACE Connect thousands of apps and integrations for all your Atlassian products * WHAT’S NEW ATLAS Teamwork directory JIRA PRODUCT DISCOVERY Prioritization and roadmapping View all * YOU MIGHT FIND HELPFUL Cloud Product Roadmap Atlassian Migration Program Close dropdown Solutions FEATURED WORK MANAGEMENT Manage projects and align goals across all teams to achieve deliverables IT SERVICE MANAGEMENT Enable dev, IT ops, and business teams to deliver great service at high velocity AGILE & DEVOPS Run a world-class agile software organization from discovery to delivery and operations BY TEAM SIZE Enterprise Small Business Startup Non-profit BY TEAM FUNCTION Software Development IT Finance Marketing HR BY INDUSTRY Retail Telecommunications Professional Services Government * WHAT'S NEW ATLASSIAN TOGETHER Get Atlassian work management products in one convenient package for enterprise teams. Learn more * YOU MIGHT FIND HELPFUL Atlassian Trust & Security Customer Case Studies Close dropdown Resources LEARN Atlassian University Atlassian Playbook Product Documentation Developer Resources SUPPORT Atlassian Community Atlassian Support Atlassian Migration Program Enterprise Services Partner Support Purchasing & Licensing CONNECT About us Careers Work Life Blog Events SUPPORT FOR SERVER PRODUCTS ENDS FEBRUARY 15, 2024 With end of support for our Server products fast approaching, create a winning plan for your Cloud migration with the Atlassian Migration Program. Assess my options * WHAT'S NEW ATLASSIAN TEAM ‘23 Catch up on the latest Atlassian product announcements and innovations shared live on stage in Las Vegas. Watch now Close dropdown * Support * View all products * Atlassian.com Search Toggle menu Sign in Search atlassian.com Close search Jira Service Management's AI-powered virtual agent is now available in beta. Try it now → Open and close the navigation menu * Features * Pricing * Solutions * BY USE CASE * IT Support * IT Operations * Business Teams * BY CAPABILITY * Small Teams * Premium * Enterprise * BY INDUSTRY * Technology & Telecom * Financial Services * Retail * Manufacturing * Resources * BY TYPE * ITSM * Product Guide * Templates * Additional resources * Get it free * Features * Pricing * Solutions * BY USE CASE * IT Support * IT Operations * Business Teams * BY CAPABILITY * Small Teams * Premium * Enterprise * BY INDUSTRY * Technology & Telecom * Financial Services * Retail * Manufacturing * Resources * BY TYPE * ITSM * Product Guide * Templates * Additional resources * UNLOCK HIGH-VELOCITY TEAMS WITH JIRA SERVICE MANAGEMENT Connect Dev, IT Ops, and business teams. Quickly respond to change. Deliver exceptional service experiences. Try it free Sign up for a demo In person and on demand Meet us on our home turf in Sydney, Australia in November for our biggest service management event of the year. Get your ticket ATLASSIAN NAMED A LEADER IN THE 2022 GARTNER® MAGIC QUADRANT™ FOR IT SERVICE MANAGEMENT PLATFORMS See report HIGH-VELOCITY SERVICE MANAGEMENT Accelerate Dev and Ops * Accelerate Dev and Ops * Empower all service teams * Deliver value fast * Accelerate Dev and Ops * Empower all service teams * Deliver value fast ACCELERATE DEV AND OPS Connect Dev and Ops teams on a single platform to supercharge collaboration across changes, incidents, and requests - all while managing risk. EMPOWER ALL SERVICE TEAMS Service management isn’t just for IT. Make it easy for teams across the business - from HR to Legal to Facilities - to streamline requests, centralize knowledge, and work the way they want. DELIVER VALUE FAST Tune Jira Service Management to your unique requirements – without the complexity of traditional ITSM solutions. Get started fast and and scale as you go, with customizable features like templates and dynamic forms. TEAMS ACROSS THE WORLD RELY ON JIRA SERVICE MANAGEMENT Explore customer stories “WE NEEDED TO MOVE TOWARDS A MORE CUSTOMER-CENTRIC APPROACH ON ITSM. JIRA SERVICE MANAGEMENT HELPED US MEET OUR TARGET WHILE SAVING TIME AND MONEY.” JOSE LUIS LIZÁRRAGA CASTRO, IT SUPPORT ENGINEER, ENGIE MEXICO 67% reduction on license costs from switching to Jira Service Management 200 hours saved a month with report automation 100% SLA compliance JIRA SERVICE MANAGEMENT SCALES WITH YOU Whether you’re part of a small team or a big enterprise, we have a plan for you. Choose only the features you need. Discover plans GET STARTED QUICKLY WITH TEMPLATES With pre-configured request types, workflows and other out-of-the-box capabilities, templates make it easy for any team to get started quickly with a service experience that fits the way they like to work. ITSM Manage requests, incidents, and changes to deliver great service, fast. Try the ITSM template Learn more CUSTOMER SERVICE Deliver great service experiences to external customers, fast. Try the customer service template Learn more HUMAN RESOURCES Manage onboarding and offboarding and respond to staff requests. Try the HR template Learn more Show more FACILITIES Manage requests for maintenance, moving, and event planning. Try the facilities template Learn more LEGAL Create, manage, and track your contracts. Try the legal template Learn more FINANCE Manage budget, spend, and other finance requests. Try the finance template Learn more MARKETING Manage and track all your marketing requests. Try the marketing template Learn more DESIGN Easily manage and track all kinds of design requests. Try the design template Learn more SALES Manage, track, and report on sales requests. Try the sales template Learn more -------------------------------------------------------------------------------- JIRA SERVICE MANAGEMENT RESOURCES FORRESTER REPORT THE TOTAL ECONOMIC IMPACT™ OF ATLASSIAN FOR ITSM Get report GUIDES GET STARTED WITH JIRA SERVICE MANAGEMENT Learn more ITSM TIPS, TRICKS, AND BEST PRACTICES FOR MANAGING IT SERVICE DELIVERY Learn more -------------------------------------------------------------------------------- FORRESTER REPORT THE TOTAL ECONOMIC IMPACT™ OF ATLASSIAN FOR ITSM Get report GUIDES GET STARTED WITH JIRA SERVICE MANAGEMENT Learn more ITSM TIPS, TRICKS, AND BEST PRACTICES FOR MANAGING IT SERVICE DELIVERY Learn more -------------------------------------------------------------------------------- INTEGRATIONS FOR EVERY TEAM SUPERCHARGE SERVICE MANAGEMENT WITH APPS AND INTEGRATIONS Atlassian Marketplace offers over 1,000 trusted applications and integrations to ensure Jira Service Management can be customized to fit your use case. Explore the Marketplace GET STARTED WITH JIRA SERVICE MANAGEMENT TODAY Try it free Explore plans PRODUCTS * Jira Software * Jira Align * Jira Service Management * Jira Work Management * Jira Product Discovery * Confluence * Trello * Bitbucket * View all products RESOURCES * Technical Support * Purchasing & licensing * Atlassian Community * Knowledge base * Marketplace * My Account * Create support ticket EXPAND & LEARN * Partners * Training & Certification * Documentation * Developer Resources * Enterprise services * View all resources ABOUT ATLASSIAN * Company * Careers * Events * Blogs * Atlassian Foundation * Investor Relations * Trust & Security * Contact us Choose your language Deutsch English Español Français Italiano 한국어 Magyar Nederlands 日本語 Polski Português русский 中文 Privacy policy Notice at Collection Terms Impressum Copyright © 2023 Atlassian * * * *