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SUPER WEIRD ISSUE - NO ADMIN ACCOUNT IN BIG SUR
* Thread starter jonnysods
* Start date Sep 14, 2021
* Sort by reaction score
* Forums
* Macs
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* macOS Big Sur (11)
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JONNYSODS
MACRUMORS G3
Original poster
Sep 20, 2006 8,373 6,749 There & Back Again
* Sep 14, 2021
*
* #1
Hey guys, super strange issue.
Went to update a 12" MacBook to Big Sur from High Sierra. The Mac just ended up
in a 20 hour freeze on the boot up/update screen, so I tried to restart it,
wouldn't boot normally. Tried booting in safe mode, however Big Sur treated the
device like a brand new device. I had no option, so I created a simple
admin/admin account, and the OS loaded up.
I needed to access files in the gregp main account to get them onto a new
machine, but I couldn't. I checked under Users, and there was only the admin
account, and it was a standard user!
I'm totally stuck - has anyone seen this before? I took it to Apple, they told
me I was SOL.
Target disk mode won't work, as the OS won't boot normally, single user mode
can't be used to create an admin account. Don't know what to do!
Last edited: Sep 14, 2021
CASPERES1996
MACRUMORS 604
Jan 26, 2014 7,361 5,336 Horsens, Denmark
* Sep 14, 2021
*
* #2
Have you tried deleting the SetupDone file to restart the setup and try setting
up a new admin account that way?
JONNYSODS
MACRUMORS G3
Original poster
Sep 20, 2006 8,373 6,749 There & Back Again
* Sep 14, 2021
*
* #3
I’ve never seen that before.
Can I do that as a non admin?
CASPERES1996
MACRUMORS 604
Jan 26, 2014 7,361 5,336 Horsens, Denmark
* Sep 14, 2021
*
* #4
> jonnysods said:
> I’ve never seen that before.
>
> Can I do that as a non admin?
> Click to expand...
Delete it from Single-User Mode. Then reboot the machine and the setup assistant
re-runs
*
Reactions: LirpaLynne
JONNYSODS
MACRUMORS G3
Original poster
Sep 20, 2006 8,373 6,749 There & Back Again
* Sep 15, 2021
*
* #5
Something is very awry - I can't get it going in single user. Wish there was a
way to clone the Mac and just use admin creds to unlock from another device. No
way I can peel that drive off that mobo!
H
HUGOHS
MACRUMORS NEWBIE
May 28, 2011 2 0
* Sep 19, 2021
*
* #6
> jonnysods said:
> Something is very awry - I can't get it going in single user. Wish there was a
> way to clone the Mac and just use admin creds to unlock from another device.
> No way I can peel that drive off that mobo!
> Click to expand...
I've got an almost identical situation. Booting into Single User mode doesn't
work either - but I need to look into how to delete the .AppleSetupDone file in
Big Sur.
JONNYSODS
MACRUMORS G3
Original poster
Sep 20, 2006 8,373 6,749 There & Back Again
* Sep 19, 2021
*
* #7
> hugohs said:
> I've got an almost identical situation. Booting into Single User mode doesn't
> work either - but I need to look into how to delete the .AppleSetupDone file
> in Big Sur.
> Click to expand...
I feel very stuck. I wish I could just yank the drive out and read it as an
external! I miss the old days!
CASPERES1996
MACRUMORS 604
Jan 26, 2014 7,361 5,336 Horsens, Denmark
* Sep 19, 2021
*
* #8
Can you get into Recovery? If you can, reinstalling macOS on the device, without
first erasing the disk from Disk Utility, **SHOULD** preserve all user data
T
THELONEWANDEREROFVAULT101
MACRUMORS NEWBIE
Sep 20, 2021 1 0
* Sep 20, 2021
*
* #9
Can you install macOS on an external drive, then boot to the external drive
macOS. Then you should be able to access the data on the internal drive so you
can copy it to an external and then restore the internal macOS install.
R
ROSSONET
MACRUMORS NEWBIE
Dec 22, 2021 6 5
* Dec 22, 2021
*
* #10
Hi,
I had the exact same issue after upgrading to Monterey. I was no longer able to
change System Preferences or install new software because I would be asked for
username and password. It SHOULD be the same password as you use to log into the
computer, but alas, the computer doesn't accept it. Kept giving me the
shaking-because-you-have-the-wrong-password thang.
After a bunch of online research, I figured out that the issue is that my
username was switched to be a "Standard" user, not an "Admin" user. So...
effectively there was NO admin user on my account, thus no way to enter an admin
username and password.
The solution is you need to trick the computer into running Setup Assistant
again, so you can create a new user. That new user will automatically have admin
rights. And then when you log in with that user, you can turn on admin rights
for your original username.
I contacted Apple Support, and did a ton more research, and the steps everybody
tells you to do are:
1. Re-start your computer in Recovery Mode, by holding down Command-R during
boot-up.
2. Open Terminal
3. Type this command. Exactly, including spaces and quotes: rm
"/Volumes/Macintosh HD/var/db/.AppleSetupDone"
4. Then re-start your computer, and you'll be taken into the Setup Assistant in
which you can create a new user.
BUT: the problem for me was, it kept returning an error message in Terminal: "No
such file or directory" And then I'd reboot, and no dice. Issue still there.
So.... more calls to Apple Support... and more research.... and through trial
and error, this is what I figured out.
After going into Recovery Mode, before going into Terminal, I first went into
Disk Utility. For some reason the volume listed as Macintosh HD - Data was
showing as "unmounted". So I simply hit the "Mount" button. And THEN I did the
above steps, and it worked. Finally. Hallelujah.
It's a major bug. If you're having the same problem, and wanting to throw your
computer out of the window, I get it. But hopefully this helps!
Apple, please fix in the next update! Thank you. Happy holidays.
Last edited: Dec 28, 2021
*
Reactions: rafowell and Hardijs
L
LIRPALYNNE
MACRUMORS NEWBIE
Dec 27, 2021 16 1
* Dec 27, 2021
*
* #11
> rossonet said:
> Hi,
>
> I had the exact same issue after upgrading to Monterey. I was no longer able
> to change System Preferences or install new software because I would be asked
> for username and password. It SHOULD be the same password as you use to log
> into the computer, but alas, the computer doesn't accept it. Kept giving me
> the shaking-because-you-have-the-wrong-password thang.
>
>
> After a bunch of online research, I figured out that the issue is that my
> username was switched to be a "Standard" user, not an "Admin" user. So...
> effectively there was NO admin user on my account, thus no way to enter an
> admin username and password.
>
>
> The solution is you need to trick the computer into running Setup Assistant
> again, so you can create a new user. That new user will automatically have
> admin rights. And then when you log in with that user, you can turn on admin
> rights for your original username.
>
>
> I contacted Apple Support, and did a ton more research, and the steps
> everybody tells you to do are:
>
>
> 1. Re-start your computer in Recovery Mode, by holding down Command-R during
> boot-up.
> 2. Open Terminal
> 3. Type this command. Exactly, including spaces and quotes: rm
> "Volumes/Macintosh HD/var/db/.AppleSetupDone"
> 4. Then re-start your computer, and you'll be taken into the Setup Assistant
> in which you can create a new user.
>
>
> BUT: the problem for me was, it kept returning an error message in Terminal:
> "No such file or directory" And then I'd reboot, and no dice. Issue still
> there.
>
>
> So.... more calls to Apple Support... and more research.... and through trial
> and error, this is what I figured out.
>
>
> After going into Recovery Mode, before going into Terminal, I first went into
> Disk Utility. For some reason the volume listed as Macintosh HD - Data was
> showing as "unmounted". So I simply hit the "Mount" button. And THEN I did the
> above steps, and it worked. Finally. Hallelujah.
>
>
> It's a major bug. If you're having the same problem, and wanting to throw your
> computer out of the window, I get it. But hopefully this helps!
>
>
> Apple, please fix in the next update! Thank you. Happy holidays.
> Click to expand...
Hi! I tried this and my disk was mounted and I'm still getting the same error
message as you did. This is so frustrating! I can't update several programs I
use since I'm not the admin. I'm the only user of this computer! Any other
Suggestions?
R
ROSSONET
MACRUMORS NEWBIE
Dec 22, 2021 6 5
* Dec 28, 2021
*
* #12
> LirpaLynne said:
> Hi! I tried this and my disk was mounted and I'm still getting the same error
> message as you did. This is so frustrating! I can't update several programs I
> use since I'm not the admin. I'm the only user of this computer! Any other
> Suggestions?
> Click to expand...
Hi! So sorry! I missed a backslash before "Volumes". Do the above steps, but
here is the correct Terminal command:
rm "/Volumes/Macintosh HD/var/db/.AppleSetupDone"
(I'm going to now edit my post above to add that dang dash! Hope that works,
lmk.)
L
LIRPALYNNE
MACRUMORS NEWBIE
Dec 27, 2021 16 1
* Dec 29, 2021
*
* #13
Hi! Thanks so much for letting me know. I will try this later tonight and let
you know what happens!
L
LIRPALYNNE
MACRUMORS NEWBIE
Dec 27, 2021 16 1
* Dec 30, 2021
*
* #14
Hi again! I did try the corrected command and it still isn't working. I did
notice that when I open Terminal that it has -bash -3.2 as the first command?
I'm not familiar with terminal and coding at all but thought I'd mention this
since I thought I recall that previously when I've had to use terminal it has
something with root in it? Hope I'm making sense!
L
LIRPALYNNE
MACRUMORS NEWBIE
Dec 27, 2021 16 1
* Dec 30, 2021
*
* #15
> casperes1996 said:
> Delete it from Single-User Mode. Then reboot the machine and the setup
> assistant re-runs
> Click to expand...
Hi I've tried numerous times to delete the single user mode and create a new
user (myself) as admin and I'm getting an error. Any other suggestions to make
an admin user? This all started when I updated to Monterey!
CASPERES1996
MACRUMORS 604
Jan 26, 2014 7,361 5,336 Horsens, Denmark
* Dec 30, 2021
*
* #16
> LirpaLynne said:
> Hi I've tried numerous times to delete the single user mode and create a new
> user (myself) as admin and I'm getting an error. Any other suggestions to make
> an admin user? This all started when I updated to Monterey!
> Click to expand...
Might be easier to just reinstall the OS at this point.
But could you show us exactly what you wrote and what output you get? Image
please
Also please the output of this command
ls -a /Volumes/Macintosh\ HD/var/db
Doesn't have to be from recovery or Single User Mode. Can just be run from a
regular Terminal
*
Reactions: LirpaLynne
L
LIRPALYNNE
MACRUMORS NEWBIE
Dec 27, 2021 16 1
* Dec 30, 2021
*
* #17
> casperes1996 said:
> Might be easier to just reinstall the OS at this point.
>
> But could you show us exactly what you wrote and what output you get? Image
> please
>
> Also please the output of this command
> ls -a /Volumes/Macintosh\ HD/var/db
>
> Doesn't have to be from recovery or Single User Mode. Can just be run from a
> regular Terminal
> Click to expand...
I will do that now and try to do a screen shot.
L
LIRPALYNNE
MACRUMORS NEWBIE
Dec 27, 2021 16 1
* Dec 30, 2021
*
* #18
Here is what happens when I input the script in terminal. I think I'll try to
reinstall monterey.
ATTACHMENTS
* IMG_0223.jpg
295.8 KB · Views: 242
CASPERES1996
MACRUMORS 604
Jan 26, 2014 7,361 5,336 Horsens, Denmark
* Dec 30, 2021
*
* #19
> LirpaLynne said:
> Here is what happens when I input the script in terminal. I think I'll try to
> reinstall monterey.
> Click to expand...
Reinstalling the OS should work, but the issue with the command is that you
didn't put a space after rm.
rm = remove
What you write after that is the path to what should be removed.
In the command line, arguments are space-separated, unless the space is escaped
or in a quoted item.
*
Reactions: LirpaLynne
L
LIRPALYNNE
MACRUMORS NEWBIE
Dec 27, 2021 16 1
* Dec 30, 2021
*
* #20
Here is what happens when I input the script in terminal. I think I'll try to
reinstall monterey.
L
LIRPALYNNE
MACRUMORS NEWBIE
Dec 27, 2021 16 1
* Dec 30, 2021
*
* #21
Okay I reinstalled Monterey and it automatically made me a standard user. UGH So
frustrated!!!!
L
LIRPALYNNE
MACRUMORS NEWBIE
Dec 27, 2021 16 1
* Dec 30, 2021
*
* #22
> casperes1996 said:
> Reinstalling the OS should work, but the issue with the command is that you
> didn't put a space after rm.
> rm = remove
> What you write after that is the path to what should be removed.
> In the command line, arguments are space-separated, unless the space is
> escaped or in a quoted item.
> Click to expand...
I also tried to put in the space and now this is what has come up:
Last login: Thu Dec 30 15:48:18 on console
The default interactive shell is now zsh.
To update your account to use zsh, please run `chsh -s /bin/zsh`.
For more details, please visit https://support.apple.com/kb/HT208050.
iMac:~ aprilcasey$ rm "/Volumes/Macintosh HD/var/db/.AppleSetupDone"
override r-------- root/wheel for /Volumes/Macintosh HD/var/db/.AppleSetupDone?
Not sure what to do now?
CASPERES1996
MACRUMORS 604
Jan 26, 2014 7,361 5,336 Horsens, Denmark
* Dec 30, 2021
*
* #23
> LirpaLynne said:
> Okay I reinstalled Monterey and it automatically made me a standard user. UGH
> So frustrated!!!!
> Click to expand...
Did you erase the disk when you reinstalled?
> LirpaLynne said:
> I also tried to put in the space and now this is what has come up:
> Last login: Thu Dec 30 15:48:18 on console
>
> The default interactive shell is now zsh.
> To update your account to use zsh, please run `chsh -s /bin/zsh`.
> For more details, please visit https://support.apple.com/kb/HT208050.
> iMac:~ aprilcasey$ rm "/Volumes/Macintosh HD/var/db/.AppleSetupDone"
> override r-------- root/wheel for /Volumes/Macintosh
> HD/var/db/.AppleSetupDone?
>
>
> Not sure what to do now?
> Click to expand...
You did not run the command from Recovery or Single User Mode. You cannot delete
the file when you're logged in as a non-admin user, so you need to run that
command from the recovery terminal. When I said the thing about using a normal
terminal, I was talking about the ls command that was just intended to see if
the file was there because you previously mentioned file not found. Now it's
evident the file does exist.
R
ROSSONET
MACRUMORS NEWBIE
Dec 22, 2021 6 5
* Dec 30, 2021
*
* #24
Also, while in Recovery mode, go into Disk Utility, and make sure this drive is
showing as 'mounted': Macintosh HD - Data
*
Reactions: LirpaLynne
L
LIRPALYNNE
MACRUMORS NEWBIE
Dec 27, 2021 16 1
* Dec 31, 2021
*
* #25
> casperes1996 said:
> Did you erase the disk when you reinstalled?
>
> You did not run the command from Recovery or Single User Mode. You cannot
> delete the file when you're logged in as a non-admin user, so you need to run
> that command from the recovery terminal. When I said the thing about using a
> normal terminal, I was talking about the ls command that was just intended to
> see if the file was there because you previously mentioned file not found. Now
> it's evident the file does exist.
> Click to expand...
Hi! I did run it from recovery mode as well but it still came up with an error.
I did not erase the disk. A box came up showing reinstall so that's what I had
done. Is there a way to go back to the previous software?
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