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Submitted URL: http://hiltonhonors.com/terms
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Submission: On December 19 via api from TR — Scanned from SE
Effective URL: https://www.hilton.com/en/hilton-honors/terms/
Submission: On December 19 via api from TR — Scanned from SE
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HILTON HONORS TERMS & CONDITIONS
EFFECTIVE DATE: AUGUST 26, 2024. THE FOLLOWING SUPERSEDES ALL PRIOR TERMS &
CONDITIONS. BY PARTICIPATING OR CONTINUING TO PARTICIPATE AFTER THE EFFECTIVE
DATE, YOU AGREE TO THE FOLLOWING:
The following information forms the basis of participation in the Hilton Honors
Member Reward Program ("Hilton Honors" or "Program"). These Terms and Conditions
("Terms and Conditions") are intended to protect the members of Hilton Honors
("Members"), and Hilton Honors Worldwide, LLC ("Hilton Honors" or "We"). Your
participation in this Program will be governed by these Terms and Conditions,
and it is your responsibility to read and understand all of them.
If you require clarification or further information, you may contact the nearest
Hilton Reservations and Customer Care, Opens new tab or send an e-mail to
HiltonHonors@hilton.com, Opens new tab. Please note however, Hilton Honors
Program Terms and Conditions cannot be superseded or changed except in writing
from Hilton Honors.
Choose a topic
General
Guaranteed Member Discount
Accrual of Points
Accrual of Milestone Hilton Honors Bonus Points
Car Rental Hilton Honors Bonus Points
Hilton Honors Amenities for all Members, including Silver Elite, Gold Elite, and
Diamond Elite Members
Double Dip® Earning Style Options
Hilton Honors Membership Tiers
Elite Rollover Nights
Elite Status Gifting
Reward Redemption
Hilton Honors Reward Exchange
Hotel Reward Stays
Event Planner Program - Global
Point Purchase Program
Hilton Honors Points Pooling and Points Transfer
Hilton Honors Mutual Fund
Your Agreement to Our Use of Information about You
Conditions of Participation
GENERAL
1. Hilton Honors Program membership and its benefits are offered at the sole
discretion of Hilton Honors, a wholly owned subsidiary of Hilton Domestic
Operating Company Inc. Hilton Honors is defined as Hilton Honors Worldwide,
LLC, its subsidiaries, affiliates, officers, directors, partners,
employees, and agents.
2. The Hilton Honors Program Terms and Conditions are governed by and are to
be construed under the laws of the State of New York, U.S.A, without giving
effect to any choice of law or conflict of law rules or provisions that
would cause the application of any other state laws. Claims may not be
resolved through any form of class action. By participating in the Hilton
Honors Program, Members consent that venue for all suits will be in the
Eastern District of Virginia or, if there's no federal jurisdiction, venue
will be in Fairfax County, Virginia. The Program Terms and Conditions set
forth here in supersede all prior Program Terms and Conditions.
3. Membership in and application for membership in the Hilton Honors Program
is void if prohibited by law in the country of the Member's or applicant's
domicile.
4. The Program has no predetermined termination date and may continue until
such time as Hilton Honors decides to terminate the Program, at any time,
with or without notice. Members will have twelve months from the date
Program termination is announced to accumulate Points and redeem a desired
Reward. This means that, regardless of the amount you participate in the
Program, your right to accumulate Points and claim Rewards can be
terminated by Hilton Honors twelve months after Hilton Honors announces
Program termination.
5. Hilton Honors reserves the right to add, modify, delete or otherwise change
any of the rules, procedures, conditions, benefits, or Rewards pertaining
to the Program at its sole discretion, with or without notice, even though
changes may affect the value of Points or Reward Certificates or
Confirmations already accumulated. This means that Hilton Honors may make
changes that affect, but are not limited to, hotels within the Hilton
Portfolio, travel partner affiliations, rules for earning Hilton Honors
Points, redeeming Hilton Honors Points, rules and procedures for the use of
Rewards, continued availability of Rewards, Reward types, and the features
of special offers.
6. Only individuals of majority age in their state of residence may enroll in
Hilton Honors and become Members (defined as individuals who have been
accepted as Members by Hilton Honors). Corporations, associations or groups
are not permitted to enroll in Hilton Honors. Married couples who became
Hilton Honors Mutual Fund Members prior to April 1, 2004 may participate
jointly through Hilton Honors Mutual Fund.
7. Program membership entitles Members the right to earn Points, which can be
redeemed for Rewards in accordance with the Terms and Conditions of the
Program. Member benefits and Rewards are offered in good faith, however may
not be available if prohibited by law or regulation in Member's country of
residence.
8. Members must not maintain membership in or earn Points on multiple
accounts.
9. Hilton Honors reserves the right to suspend or discontinue Hilton Honors
membership, including any Elite Tier status (including Silver Elite Member,
Gold Elite Member, and Diamond Elite Member status), for any Member who
appears to be using the Program in a manner inconsistent with the Terms and
Conditions or intent of the Program or any portion of the Program,
including, but not limited to, Reward redemption or Certificate use. Hilton
Honors also reserves the right to discontinue membership for any Member who
Hilton Honors believes, or if there are reasonable grounds for suspecting,
in its sole discretion, has: acted in a manner inconsistent with applicable
local or federal laws, regulations or ordinances; breached or violated any
of these Program Terms and Conditions; engaged in any fraudulent or
dishonest behavior, theft, misconduct or wrongdoing in connection with the
account, including without limitation, involving Reward redemption or
Certificate use, or other Member benefits; engaged in any abusive,
fraudulent, disruptive, inappropriate, offensive or hostile conduct,
whether it be physical, verbal or written in nature, towards any hotel
within the Hilton Portfolio or their guests or employees, or towards Hilton
or any of its employees or contractors, or failed to pay any bills or
accounts due to Hilton or any hotel within the Hilton Portfolio.
10. Such discontinued membership may result in the loss of all accumulated
Points and the cancellation of Hilton Honors Certificates, benefits and
privileges, including the loss of any associated Elite Tier status. In
addition to discontinuance of Hilton Honors membership, Hilton Honors shall
have the right to take appropriate administrative and/or legal action,
including, without limitation, criminal prosecution, as it deems necessary
in its sole discretion.
11. The sale or barter of any Hilton Honors Points, Certificates, Rewards
Confirmations or other Hilton Honors benefits other than by Hilton Honors
is prohibited. Any Points, Certificates or benefits which Hilton Domestic
Operating Company Inc. deems in its sole discretion to have been
transferred, sold or assigned in violation of Program Terms and Conditions
may be confiscated or canceled.
12. All interpretations of Program Terms and Conditions shall be at the sole
discretion of Hilton Honors.
13. The term "hotel within the Hilton Portfolio" as used in these Terms and
Conditions is defined any hotel that participates in the Hilton Honors
program.
14. Members who do not have eligible activity as defined in a. - d. below in
any 24 consecutive month period may be removed from the Program and are
subject to forfeiture of all accumulated Points. At the discretion of
Hilton Honors, such Members may be permitted to remain in the Program and
removed after five years of inactivity. To keep accumulated Hilton Honors
Points, the Member must take one of the following actions within a 24
consecutive month period: (a) stay at a hotel within the Hilton Portfolio
pursuant to the terms herein; (b) earn Hilton Honors Points through any
third party source of Hilton Honors Point accumulation, including a Hilton
co-branded credit card, pursuant to its terms; (c) purchase Hilton Honors
Points; or, (d) donate Points through The Hilton Honors Giving Back
Program.
15. Failure to take action (a), (b), (c) or (d) described above will result in
the forfeiture of all accumulated Points and, after five years of
inactivity, to deactivation of the Member's account. Once the Points have
been forfeited, the Member may not retrieve any forfeited Points but Member
may begin to earn Points again thereafter. Any Reward redeemed by the
Member before the Points are forfeited (such as a hotel reservation made or
a car rental voucher obtained) is still valid. This applies to any year of
enrollment, including without limitation, the first year of enrollment.
Members who fail to pay mortgage related payments properly due and owed to
Hilton Grand Vacations®, including but not limited to principal payments,
interest payments, late fees, and service fees are subject to forfeiture of
Points equal to the amount of Points accumulated in connection with Hilton
Grand Vacations®. Further, Members who fail to pay amounts due to Hilton
Grand Vacations® are subject to forfeiture of any Elite tier status earned
through Hilton Grand Vacations®.
16. Each Member is responsible for remaining knowledgeable as to the Program
Terms and Conditions and as to the number of Points in his or her account.
Hilton Honors may attempt, but is not required, to send correspondence to
active Members to advise them of matters of interest, including
notification of Point forfeiture or Program changes. Neither Hilton Honors,
nor third party companies participating as marketing partners in the
Program ("Marketing Partners") will be liable for any failure to do so and
will not be responsible for incorrect or inaccurate transcription of Member
contact information, for problems related to any of the equipment or
programming associated with or utilized by the Member, for any human error,
for any interruption, deletion, omission, defect, or line failure of any
telephone network or electronic transmission, for problems relating to
computer equipment, software, inability to access any Web site or on-line
service, for any other technical or non-technical error or malfunction, for
lost, late, stolen, illegible, incomplete, garbled, misdirected, mutilated
or postage due mail or other mail or e-mail for whatever reason.
17. Each Member is responsible for creating private account access information
and for maintaining the security of that information. If the security of
that information is breached by Member or a third party, Hilton Honors
shall not be liable for any access to that account not authorized by
Member, accumulation of Points, redemption of Rewards, or other account
activity that occurs as a result, and in no event shall Hilton Honors be
responsible for reimbursing Member for any Points redeemed or other damages
or losses claimed to occur as a result of that unauthorized access. If
Member becomes aware of any fraudulent activity, including unauthorized
redemption of Member's Points or Rewards, Member must report the fraudulent
activity to Hilton Honors in writing, within 90 days of it occurring, and
provide all further requested information and cooperation to Hilton Honors
to be eligible for reinstatement of lost Points or Rewards, which
reinstatement may be awarded in Hilton Honors' sole discretion.
18. Each Member is responsible for advising Hilton Honors of any changes to his
or her contact information.
19. Accrued Points and Reward Certificates and Confirmations do not constitute
property of the Members. Except as specifically provided herein, neither
accrued Points nor Reward Certificates/Confirmations are transferable for
any reason or by operation of law. Points and Certificates accrued by
Mutual Fund Members may be used by either spouse listed on the account.
20. Specific Program benefits and services have been established for all
Members; however, benefits and services offered by hotels within the Hilton
Portfolio may vary. If Hilton Honors, or any Hilton Honors Marketing
Partner improperly denies a Member an accrual or benefit, the liability of
Hilton Honors, or the Marketing Partner will be limited to the equivalent
value of that accrual or benefit as determined solely by Hilton Honors.
21. Hilton Honors is not responsible, and assumes no liability, for changes or
discontinuances of the Marketing Partner's service or product(s) which may
affect Program Rewards offered, the accrual of Points or devaluation of
Certificates.
22. Nothing in the Hilton Honors Program Terms and Conditions is intended or
shall be construed to create or establish any agency, partnership or joint
venture relationship between Hilton Honors and the Marketing Partners.
23. In case of the death of a Member, Points in the Member’s account may be
transferred to another active Member upon Hilton Honors receipt and
approval of certain requested documentation and information. View required
documentation regarding transference of a deceased Member's benefits, Opens
new tab. To be eligible, transfer must be requested and all required
documents and information provided within one year from the date of the
Member’s death. Any transfer remains within the sole discretion of Hilton
Honors Any decision made by Hilton Honors in response to a request for
transfer is final and not subject to further review or dispute. Elite
status cannot be transferred and Points received by a Member through such a
transfer will not count toward Elite status.
GUARANTEED MEMBER DISCOUNT
Membership rates are subject to availability at participating hotels and resorts
within the Hilton Portfolio. Discounts are as follows:
Hilton Honors members will receive a discount – from 2% off the eligible rate –
depending upon booking window, region or country, day of the week and other
circumstances determined by Hilton Honors. Hilton Honors discount does not apply
to all available rates. Early departure fees, deposit and cancellation
restrictions may apply and vary by hotel.
Stated terms and conditions relating to bookings will apply, such as
cancellation, early departure, Advance Purchase and other payment terms.
Unless otherwise stated, quoted rates are per room per night, based on
single/double occupancy and do not include taxes, gratuities, incidental charges
and resort fees (if applicable). Discount not available at Hampton by Hilton
hotels in China. If you are making a reservation by phone, please call
+1-800-HILTONS (445-8667) or view all Hilton Reservations Worldwide phone
numbers, Opens new tab. If you are making a reservation by phone, please request
“Hilton Honors Discount.” Hilton Honors Discount is only available for up to two
rooms per member per stay.
This rate may not be combined with other select promotions, offers or discounts
and is not valid for existing reservations or groups. Rate is non-transferable
or redeemable for cash, and cannot be used during future stays.
ACCRUAL OF POINTS
1. Hilton Honors Points can be earned for hotel stays only at hotels within
the Hilton Portfolio. Participating hotels within the Hilton Portfolio are
subject to change at any time, without notice. Consult individual hotel
listing on Hilton.com or at HiltonHonors.com to determine participation. If
a hotel ceases to be a hotel within the Hilton Portfolio, all stays
subsequent to such date will not be eligible to earn Hilton Honors Points
regardless of when the reservation was made.
2. To earn Hilton Honors Points or credit toward tier status for hotel stays,
a Member must be a registered, paying and staying guest at a participating
hotel within the Hilton Portfolio and meet all of the conditions described
herein. Members may also earn Hilton Honors Points for eligible charges to
Hilton Honors credit cards, a list of such credit cards is available here,
Opens new tab, subject to terms outlined in their Cardmember Agreement. See
the Credit Card Terms and Conditions for additional details. Points may
also be earned for other activities as designated by Hilton Honors from
time to time.
3. A "stay" is defined as the total number of consecutive nights spent at the
same hotel, whether or not a guest checks out and checks back in again.
Specifically excluded from the definition of "stay" are the following types
of ineligible stays: wholesale/tour operator packages; contracted crew
rates; travel agency discount rates; packages exclusively for casino player
card holders; unauthorized Members staying on Go Hilton Team Member or
Family & Friends Travel Rates; stays secured utilizing Hilton Grand
Vacations Club and Hilton Club timeshare programs, HiltonGetaways.com
bookings; Hilton Grand Vacations marketing packages with a sales
presentation requirement; complimentary or barter rooms; NET Group Tour;
Group Tour Series Rates; NET contracted Entertainment or Encore rates;
third party websites bookings (irrespective of rate paid); and "opaque"
channel bookings where the brand may or may not be known at the time of
purchase.
4. Hilton Honors Points (or stay credit) may not be earned (including as a My
Way benefit) for or during ineligible stays, including without limitation,
folio charges incurred during ineligible stays.
5. No Points or credit toward tier status will be awarded for "no show"
situations when a Member has made a reservation guaranteed with a credit
card but then does not check in to the hotel--irrespective of whether or
not the Member's credit card is charged for any portion of the reserved
stay per the hotel's "no show" policy.
6. A Member may earn Base Points for up to four rooms per stay ("Earning
Rooms") if all eligible charges for Earning Rooms are paid on one folio.
Base Points will be earned for all eligible folio charges incurred on
Earning Rooms. The term "eligible folio charges" is defined below. Bonus
Points issued on Base Points, including tier bonuses (20%, 80% or 100%,
depending on Member tier), Bonus Points earned through double or triple
Base Point promotions, will apply to the total Base Point credit earned for
Earning Rooms. For any other bonuses, including Hilton Honors Marketing
Partner Bonus Points and other promotional bonuses (e.g. promotional
miles), Bonus Points will be awarded on one room only. For purposes of
obtaining tier status, a Member will receive stay and night credit for one
room only.
7. "Double Points" means the Member will receive a bonus equal to the number
of Base Points earned during a stay and "Triple Points" means the Member
will receive a bonus double the number of Base Points earned during a stay.
Bonus Points earned on Base Points do not count toward Elite tier
qualification.
8. Members will earn Hilton Honors Base Points for every eligible U.S. dollar
(or other currency equivalent) charged to an individual Member's hotel bill
("eligible folio") for stays at participating hotels within the Hilton
Portfolio.
9. The term "eligible folio charges" within the Hilton Portfolio shall mean:
room rate, food and beverage, telephone, laundry, pay-per-view movies,
entertainment and recreational facilities, and other incidental charges
charged to the Member's room during the Member's stay. Dining room or other
charges not billed to a Member's room during a stay are not eligible for
credit. Such hotels within the Hilton Portfolio may omit for purposes of
Point accrual, incidental charges by non-affiliated hotel entities which
are not owned and/or operated by the hotel including, but not limited to,
food and beverage outlets, gift shop, drugstore, clothes, gallery or
specialty stores, recreational or entertainment concessions. Charges in
connection with banquets or other catering functions are not considered
"eligible folio charges" for purposes of Point accrual, with the exception
of Points earned from qualifying meetings or events through the Hilton
Honors Event Planner Program. Folio charges incurred during an ineligible
stay are not considered "eligible folio charges."
10. Any applicable federal, state or local taxes, including, without
limitation, city occupancy tax, are not considered "eligible folio charges"
and will be omitted for purposes of Point accrual for hotel stays.
11. There is no limit to the number of Base Points that Members may earn during
a stay; however, Hilton Honors may review and adjust the amount of Base
Points earned on any stay in order to ensure accuracy and compliance with
these Terms and Conditions.
12. Points awarded for stays at hotels within the Hilton Portfolio outside the
U.S. will be based on local currency converted to U.S. dollars. Local
currency will be converted into U.S. dollars weekly, using a published rate
of exchange in effect at time of conversion. This rate will be determined
at Hilton Honors' sole discretion, based on standard currency conversion
methods but may vary from currency conversion rates used by credit card
companies.
13. A Member whose individual hotel bill is billed directly to a company and
the Member is responsible for authorization for settlement at check-out is
eligible for Hilton Honors Points as described herein. However, group
master-billing arrangements where charges for multiple rooms are placed on
one hotel bill and billed to a company or common address or settled at
check-out by one individual are not eligible for Hilton Honors Points.
Incidental charges (those charged to a Member's room) paid for directly by
the Member at check-out are eligible for Point credit. Incidental charges
billed to a master bill are not eligible for Point credit.
14. Monthly activity statements are available via email or Members may access
account information online.
15. Members will not earn Points or promotional miles for hotel stays redeemed
with a Marketing Partner's discount/free certificate (e.g. frequent flyer
award or travel award), unless otherwise stated on the certificate. Members
will not earn Points or promotional miles for incidental charges during
hotel stays redeemed with a Marketing Partner's discount/free certificate
unless otherwise stated on the certificate.
16. Members will not earn promotional miles during a Reward Stay (even if there
are incidental charges applied to the room during this type of stay).
17. Members may earn Points for incidental charges at a hotel within the Hilton
Portfolio during a full Points Reward Stay, provided such charges are
deemed eligible folio charges. Members may earn Points on the money portion
of a Points & Money Rewards™ stay at all participating hotels within the
Hilton Portfolio. For purposes of counting stays and nights for Elite tier
qualification (as explained below) elite status gifting (as explained
below) and milestone bonuses (as explained below), Reward Stays will count
towards the number of overall stays and nights.
18. Hilton Honors Points earned by any individual Member may be transferred
only in accordance with the Points Transfer and Registry program or upon
death as specified herein.
19. Any Points offered in conjunction with specific hotel stays will be
considered earned when the stay has been completed, fully paid and added to
the Member's account. Points will not be available for redemption before
the stay has been completed and paid and the Points have been added to the
Member's account.
20. If a Member believes he or she did not receive the correct Point credit(s)
for hotel stays, he or she must submit a written request for such credit(s)
to the nearest Hilton Reservations and Customer Care, Opens new tab office,
together with a legible copy of the Member's hotel folio (collectively
referred to as “Documentation”). Failure to supply the adequate and
unaltered documentation may result in denial of such Point credit. For the
Member's protection, all hotel travel documentation should be retained by
the Member until the Point credit has appeared on his or her Hilton Honors
statement. Requests must be received at Hilton Reservations and Customer
Care within six months from the date of activity. For new Members, credit
will be accepted for any stay occurring within 30 days prior to enrollment
in the Program. Written requests must also include the Member's name;
Hilton Honors account number, address and daytime telephone number.
21. Current employees of Hilton Domestic Operating Company Inc., its parent,
affiliates and subsidiaries and the employees or owners of hotels within
the Hilton Portfolio (collectively, "Employees") are eligible to
participate in the Hilton Honors Program as set forth herein but are
subject to certain exceptions of these Hilton Honors Terms and Conditions
in accordance with the employee policy provided on the Team Members Hilton
Honors web site.
ACCRUAL OF MILESTONE HILTON HONORS BONUS POINTS
1. Members will earn a fixed amount of Hilton Honors Bonus Points (Milestone
Bonuses) after achieving a certain number of eligible nights during each
calendar year.
2. Members will earn 10,000 Hilton Honors Bonus Points at 40 eligible nights
and 10,000 Hilton Honors Bonus Points for every 10 additional eligible
nights thereafter during a calendar year (January 1st through December
31st).
3. Members will earn an additional 30,000 Hilton Honors Bonus Points on their
60th eligible night per calendar year. These Hilton Honors Bonus Points are
in addition to the 10,000 Milestone Bonus Points achieved at that night
threshold.
4. Within a calendar year, the maximum amount of nights that a member could
achieve toward these bonuses is 365 nights equivalent to an additional
360,000 Hilton Honors Bonus Points per year.
5. Members will only receive credit for the nights stayed for one room, not
multiple rooms booked for the same duration by the same Hilton Honors
Member.
6. Milestone Bonuses are considered bonus points and do not count as base
points for the purposes of earning status for the calendar year.
7. No sign up is required to activate any of the milestone bonuses. They will
be credited to member accounts automatically throughout the calendar year in
accordance with the Hilton Honors Terms and Conditions.
CAR RENTAL HILTON HONORS BONUS POINTS
Hilton Honors Bonus Points are awarded for car rentals with Hilton Honors Car
Rental Marketing Partners. Means of awarding Bonus Points vary by Marketing
Partner. View Hilton Honors Car Rental Marketing Partners and the number of
Hilton Honors Bonus Points that may be earned. For all other Hilton Honors Car
Rental Marketing Partners, a hotel stay is not required and Members must present
their Hilton Honors card or provide a Hilton Honors account number when picking
up the car.
HILTON HONORS AMENITIES FOR ALL MEMBERS, INCLUDING SILVER ELITE, GOLD ELITE, AND
DIAMOND ELITE MEMBERS
View Member Benefits and accompanying Terms & Conditions. A number of services
and benefits ('Amenities') are available to Members of Hilton Honors. These
Amenities are offered solely at the discretion of Hilton Honors and the
individual hotel. Not all Amenities are provided by all hotels within the Hilton
Portfolio. When payment of a resort charge is required, check individual hotel
for availability of included Amenities. Hilton Honors members must be the
registered, paying and staying guest to qualify for on-property benefits. Member
benefits are not transferable to any other individual. Current Hilton Honors
Amenities include:
* Private Hilton Honors Reservation Number in the U.S. and Canada:
1-800-4HONORS. Outside the U.S. and Canada, call the Hilton Reservations and
Customer Care office nearest you.
* Dedicated Hilton Reservations and Customer Care, Opens new tab offices for
Member inquiries.
* Email Contacts: HiltonHonors@hilton.com, Opens new tab
* Mexico/Latin America/South America - MexicoHiltonHonors@hilton.com, Opens new
tab
* France - HiltonHonorsfr@hilton.com, Opens new tab
* United Kingdom/Europe/Middle East/Africa/Nordic (English) -
HiltonHonors@hilton.com, Opens new tab
* Germany - HiltonHonorsde@hilton.com, Opens new tab
* Italy - HiltonHonorsita@hilton.com, Opens new tab
* Spain - HiltonHonorses@hilton.com, Opens new tab
* Middle East and Africa - MEAHiltonHonors@hilton.com, Opens new tab
* Asia - AsiaHiltonHonors@hilton.com, Opens new tab
* Online Account Information
* Automated Account Inquiry: Telephone 24 hours a day, seven days a week. In
the U.S. and Canada (toll-free): 1-800-548-8690. Outside the U.S.:
+1-800-449-4155.
* Pre-Registration and Expedited Check-In: Available to all Members for whom
Hilton Honors has room preference information and a valid credit card number
on file. Hotels within the Hilton Portfolio may reserve credit against a
guest's credit card for costs of services in addition to applicable room
rates. Hilton Honors has notified all credit card services that any such
credit reserved by certain hotels within the Hilton Portfolio in New York and
not used for services rendered should be released upon the guest's departure.
By using or Expedited Check-In, the Member consents to the reservation of
such credit by the hotel as part of the agreed-upon cost of service. As part
of the Hilton Honors Expedited Check-In program, Member consents that Hilton
Honors may act as Member's agent for the limited purpose of signing the
Hotel's guest register.
* Online Point redemption for Hotel Reward Stays requests. Members may access
their account online by clicking on the "Reward" tab.
* 2nd Guest Stays Free: A guest stays free in the Member's room on qualifying
stays at hotels when there are additional charges for double occupancy. This
benefit excludes stays at any hotel when the rate includes additional
components (e.g., meals, activities, parking); specialized rates (e.g.
package rates, bed & breakfast rates) or taxes that are quoted as a per
person or per room charge; or is an All-Inclusive property.
* Late Check-Out: Must be requested and is subject to availability.
* Express Check-Out: Many hotels within the Hilton Portfolio offer expedited
Check-Out. Ask for ZipOut CheckOut® or Video Check-Out.
* At Qasr al Sharq, all Members will receive two complimentary bottles of water
per stay.
* Qualification for all on-property Hilton Honors benefits, including
complimentary Internet and MyWay benefits such as complimentary snacks and
beverages, complimentary continental breakfast OR a Daily Food & Beverage
Credit (varies by brand and region) and space-available upgrades, requires a
confirmed reservation made through one of the following channels: Any
official direct Hilton hotel brand or Hilton Honors website (for example,
Hilton Honors.com, Hilton.com, Hampton.com, etc.), Hilton Reservations &
Customer Care phone line (1-800-4HONORS or local Hilton reservations office),
Hilton Honors or Hilton mobile application, Directly at a hotel in the Hilton
Portfolio, or Through an IATA accredited retail travel agent professional
("Travel Agent") booking through a Hilton channel or the following Global
Distribution Systems: Amadeus, Apollo/Galileo, Worldspan and SABRE.
* On-property benefits are not awarded in the following circumstances:
Reservations booked through a non-Hilton-direct booking channel or a
non-designated GDS, third party website or any other channel; Rates available
on "opaque" websites where the hotel brand and specific hotel are not known
until the booking is made, or Third party hotel packages or travel packages
not booked through one of the eligible channels; Booking ineligible stays,
(as defined in the Accrual of Points section) unless hotel contract has
specific benefits included.
DOUBLE DIP® EARNING STYLE OPTIONS
Effective April 1, 2018, the Earnings Style Options program, including Points
and Points and Points and Miles, is no longer a valid feature of Hilton Honors.
Any claims relating to the earning of Points and/or Miles under the Earnings
Style Option program after April 1, 2018 are void.
HILTON HONORS MEMBERSHIP TIERS
Earning Tier Status
Members can earn and maintain Elite tier status based on stays, nights, or Base
Points earned in any calendar year. A "calendar year" is understood to mean
January 1st through - December 31st of each year. Members must re-qualify for
Elite status each calendar year. Bonus Points earned on Base Points do not count
toward Elite tier qualification. Elite Rollover Nights will be applied toward
earning and maintain Elite tier status to meet the night qualification for each
elite tier.
Moving to a Higher Elite Tier
Members may earn a higher Elite status when their stays, nights or Base Points
within a calendar year qualify the Member for the next tier, as set forth in
more detail below.
Maintaining Your Elite Tier
Once the Member has reached a certain Elite tier, the Member may keep such
status for the calendar year in which the Elite tier was earned and the
subsequent calendar year. All Elite status Members set to downgrade Elite status
in 2023 will keep their current status through March 31, 2024. Documentation (as
defined in Accrual of Points) must be furnished within 90 days of stay in order
to count toward tier-level qualification.
Silver Elite Membership
Hilton Honors Silver Elite membership will be awarded to Members with 4 stays,
10 nights, or 25,000 Base Points earned in a calendar year. A "night" is a night
that is part of a "stay," as that term is defined herein. Base Points earned
will count toward Silver Elite tier qualification. Bonus Points earned on Base
Points do not count toward Elite tier qualification. Elite Rollover Nights will
be applied toward earning and maintaining Elite tier status to meet the nights
qualification for the Silver Elite tier. Silver Elite Members will receive:
* A 20% bonus on Base Points earned during the period they are Silver Elite
Members. Bonuses will be applied to stays in the order they are posted to the
Member's account.
* Complimentary in-room and lobby Standard Internet access during stays at
Waldorf Astoria® Hotels and Resorts, LXR Hotels & Resorts, Conrad® Hotels and
Resorts, NoMad, Canopy™ by Hilton, Signia by Hilton, Hilton®, Curio
Collection by Hilton™, Graduate Hotels, DoubleTree by Hilton™, Tapestry
Collection by Hilton™, Embassy Suites by Hilton™, Hilton Garden Inn® and
Hilton Grand Vacations™.*
* Two complimentary bottles of water per stay at Waldorf Astoria Hotels &
Resorts, Conrad® Hotels & Resorts, Signia by Hilton, Hilton Hotels & Resorts,
Curio Collection by Hilton™, Graduate Hotels, DoubleTree by Hilton™, Tapestry
Collection by Hilton™, Embassy Suites by Hilton™ and Hilton Garden Inn.*
* 5th Night Free on reward stays : For every Standard Room Reward stay of five
or more nights, every 5th night is free. Members can utilize the 5th Night
Free on reward stays benefit on an unlimited number of stays annually.
Applies only to five consecutive nights within the same full Points Standard
Room Reward stay at the same property, up to 20 nights, when confirmed at
time of booking. No more than four free nights will be awarded per stay. If
free night is declined, reservation is cancelled, or check-out occurs before
fifth night, the free night is forfeited and has no cash, Point, or Reward
value. After the 5th Night Free benefit is applied, eligible members will be
charged 0 points for the 5th night, 10th night, 15th night, and 20th night of
the stay, as applicable. All other nights of the stay will be charged at the
applicable full Standard Room Reward price. A standard room is defined by
each hotel and subject to availability at participating hotels within the
Hilton Portfolio. Applies to Standard Room Reward stays only, not to paid
stays or Points & Money Rewards™. Does not apply when stay is booked as part
of a Reward Stay offer, package, or promotion offered by Hilton or any of its
partners.
* *Bottled Water benefits may be included in resort charge, where it applies.
Internet Access may not be complimentary in meeting spaces or at properties
with a resort charge.
Gold Elite Membership
Hilton Honors Gold Elite membership will be awarded to Members with 20 stays, 40
nights or 75,000 Base Points earned during any calendar year. A "night" is a
night that is part of a "stay," as that term is defined herein. Base Points
earned will count toward Gold Elite tier qualification. Bonus Points earned on
Base Points do not count toward Elite tier qualification. Elite Rollover Nights
will be applied toward earning and maintain Elite tier status to meet the nights
qualification for the Gold Elite tier.
Gold Elite Members will receive the following during stays as a registered Gold
Elite Member:
* A 80% bonus on Base Points earned during the period they are Gold Elite
Members. Bonuses will be applied to stays in the order they are posted to the
Member's account.
* Complimentary in-room and lobby Standard Internet access during stays at
Waldorf Astoria® Hotels and Resorts, LXR Hotels & Resorts, Conrad® Hotels and
Resorts, NoMad, Canopy™ by Hilton, Signia by Hilton, Hilton®, Curio
Collection by Hilton™, Graduate Hotels, DoubleTree by Hilton™, Tapestry
Collection by Hilton™, Embassy Suites by Hilton™ , Hilton Garden Inn® and
Hilton Grand Vacations™.*
* Two complimentary bottles of water per stay at Waldorf Astoria® Hotels &
Resorts, Conrad® Hotels & Resorts, NoMad, Signia by Hilton, Hilton Hotels &
Resorts, Curio Collection by Hilton™, Graduate Hotels, DoubleTree by Hilton™,
Tapestry Collection by Hilton™, Embassy Suites, and Hilton Garden Inn
properties.*
* 5th Night Free: For every Standard Room Reward stay of five or more nights,
every 5th night is free. Members can utilize the 5th Night Free benefit on an
unlimited number of stays annually. Applies only to five consecutive nights
within the same full Points Standard Room Reward stay at the same property,
up to 20 nights, when confirmed at time of booking. No more than four free
nights will be awarded per stay. If free night is declined, reservation is
cancelled, or check-out occurs before fifth night, the free night is
forfeited and has no cash, Point, or Reward value. After the 5th Night Free
benefit is applied, eligible members will be charged 0 points for the 5th
night, 10th night, 15th night, and 20th night of the stay, as applicable. All
other nights of the stay will be charged at the applicable full Standard Room
Reward price. A standard room is defined by each hotel and subject to
availability at participating hotels within the Hilton Portfolio. Applies to
Standard Room Reward stays only, not to paid stays or Points & Money
Rewards™. Does not apply when stay is booked as part of a Reward Stay offer,
package, or promotion offered by Hilton or any of its partners.
* Choose a My Way On-Property benefit. Click this link to view the choices at
each hotel brand within the Hilton Portfolio. At Waldorf Astoria® Hotels &
Resorts, Conrad® Hotels & Resorts, Nomad, Canopy™ by Hilton, Signia by
Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton™, Graduate
Hotels, DoubleTree by Hilton™ and Tapestry Collection by Hilton™ properties,
Gold Hilton Honors Members may be upgraded to preferred rooms up to Executive
Floor room types. Preferred rooms may also include those not on the Executive
Floor but conferring Executive Lounge access (excluding the Sakura Club at
Conrad Washington, D.C and Club Signia at Signia by Hilton hotels), the
next-best available room types, rooms with desirable views or amenities or
other rooms identified as “preferred” by the hotel and may vary within each
brand. Group reservations and certain rates are not eligible for
complimentary upgrades. All upgrades are granted on a space-available basis
for the entire stay, as determined at the time of arrival. Upgrades will be
given only for one room for the member, regardless of additional rooms the
member may have purchased at or after the time of booking. The following
brands do not offer complimentary upgrades: Embassy Suites™, Hilton Garden
Inn®, Hampton by Hilton™, Tru by Hilton™, Spark by Hilton ™, Homewood Suites
by Hilton®, Home2 Suites by Hilton®, Hilton Grand Vacations®, and Motto by
Hilton®. Excludes Napua Tower at Grand Wailea, Imperial Floor at Rome
Cavalieri, Waldorf Astoria Maldives Ithaafushi, Conrad Maldives Rangali
Island, and Hilton Maldives Amingiri Resort & Spa.
* Internet Access and Bottled Water benefits may be included in resort charge
where it applies.
Diamond Elite Membership
Hilton Honors Diamond Elite membership will be awarded to Members with 30 stays,
60 nights or 120,000 Base Points earned during any calendar year. A "night" is a
night that is part of a "stay," as that term is defined herein. Base Points
earned will count toward Diamond Elite tier qualification. Bonus Points earned
on Base Points do not count toward Elite tier qualification. Elite Rollover
Nights will be applied toward earning and maintaining Elite tier status to meet
the night qualification for the Diamond Elite tier.
Diamond Elite Members will have access to bid on exclusive Hilton Honors auction
experiences that will only be available to Diamond members. These specifically
identified experiences will only be available to Diamond members and identified
on the auction page, Opens new tab. Additional terms and conditions for the
auction platform are located on this page, Opens new tab.
Diamond Elite Members will receive the following during stays as a registered
Diamond Elite Member:
* A 100% bonus on Base Points earned during the period they are Diamond Elite
Members.
* Complimentary in-room and lobby Premium Internet access during stays at
Waldorf Astoria™ Hotels & Resorts, LXR Hotels & Resorts, Conrad® Hotels &
Resorts, Nomad, Canopy™ by Hilton, Signia by Hilton, Hilton Hotels & Resorts,
Curio Collection by Hilton™, Graduate Hotels, DoubleTree by Hilton™, Tapestry
Collection by Hilton™, Embassy Suites Hotels™, Hilton Garden Inn®, Hampton
Inn by Hilton™, Homewood Suites by Hilton® and Home2 Suites by Hilton®.*
* Two complimentary bottles of water per stay at Waldorf Astoria Hotels &
Resorts, LXR Hotels & Resorts, Conrad® Hotels & Resorts, NoMad, Signia by
Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton™, Graduate
Hotels, DoubleTree by Hilton™, Tapestry Collection by Hilton™, Embassy
Suites, and Hilton Garden Inn®.*
* 5th Night Free: For every Standard Room Reward stay of five or more nights,
every 5th night is free. Members can utilize the 5th Night Free benefit on an
unlimited number of stays annually. Applies only to five consecutive nights
within the same full Points Standard Room Reward stay at the same property,
up to 20 nights, when confirmed at time of booking. No more than four free
nights will be awarded per stay. If free night is declined, reservation is
cancelled, or check-out occurs before fifth night, the free night is
forfeited and has no cash, Point, or Reward value. After the 5th Night Free
benefit is applied, eligible members will be charged 0 points for the 5th
night, 10th night, 15th night, and 20th night of the stay, as applicable. All
other nights of the stay will be charged at the applicable full Standard Room
Reward price. A standard room is defined by each hotel and subject to
availability at participating hotels within the Hilton Portfolio. Applies to
Standard Room Reward stays only, not to paid stays or Points & Money
Rewards™. Does not apply when stay is booked as part of a Reward Stay offer,
package, or promotion offered by Hilton or any of its partners.
* Guaranteed reservations availability, subject to the restrictions stated
herein, at hotels within the Hilton Portfolio when paid reservations are made
before midnight hotel local time, two or more days (48 hours) prior to
intended arrival. RESTRICTIONS: This guarantee does not apply to reservations
paid for in part or in full by Hilton Honors Points, or free night
certificates issued by Hilton. This guarantee does not apply to a hotel when
that hotel becomes overbooked on inventory by 10% or more (meaning, 110% or
more of rooms are reserved). For certain hotels within the Hilton Portfolio,
this guarantee does not apply when that hotel becomes overbooked on inventory
by 2% or more (meaning, 102% or more of rooms are reserved). Consult with the
individual hotel or view hotels with the 2% cap, Opens new tab to determine
whether the 2% limitation applies. This guarantee also does not apply to any
hotel during Extraordinary Demand Dates. The term "Extraordinary Demand
Dates" are dates determined by the hotel and Hilton Honors, in their sole
discretion, that are consistently popular reservation dates for guests, such
as during major events in the area or New Year's Eve. This guarantee applies
to only one room reserved with a valid credit card and occupied by the
Diamond Elite Member. Please note that this guarantee does not impact the
rate, and the reservations made under the guarantee will be subject to the
hotel's prevailing rate for the accommodations requested. In the event the
Member does not arrive as scheduled or does not call to cancel and obtain a
cancellation number, the credit card will be charged one night's room and
tax. The 48-Hour Reservations Guarantee applies to reservations made online
at a hotel Website, through Hilton Reservations and Customer Care, through
the Diamond Special Services Department, or with the hotel directly.
Promotional Rewards are not applicable for reservations booked under the
48-Hour Reservations Guarantee. The 48-Hour Reservations Guarantee may
periodically be restricted in Homewood Suites by Hilton and Home2 Suites by
Hilton hotels due to the extended stay nature of guest stays at the Homewood
Suites by Hilton and Home2 Suites by Hilton brands. The 48-hour guarantee
does not apply at the Conrad Maldives Resort & Spa, Hilton Seychelles
Northolme Resort and Spa, Ho'olei at Grand Wailea, Kingston Plantation
Condos, Royale Palms, Conrad Koh Samui Resort & Spa, Hampton by Hilton™
hotels in China or Hilton Grand Vacation.
* Choose a My Way On-Property benefit. Click this link to view the choices at
each hotel brand within the Hilton Portfolio.
* Diamond Elite Members will receive the following during stays as a registered
Diamond Elite Member: At Waldorf Astoria® Hotels & Resorts, LXR Hotels &
Resorts, Conrad® Hotels & Resorts, NoMad, Canopy™ by Hilton, Signia by
Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton™, Graduate
Hotels, DoubleTree by Hilton™ and Tapestry Collection by Hilton™ properties,
Diamond Hilton Honors Members may receive upgrades to preferred rooms, based
on availability at the time of arrival. Upgrades for Diamond Hilton Honors
Members may include upgrades up to “junior”, “standard” or “one-bedroom”
suites. Upgrades exclude executive suites, villas and specialty
accommodations/floors/towers (which may include, but not limited to, "Vista,"
"Villa," or “Club” accommodation types), subject to the discretion of the
hotel. Group reservations and certain rates are not eligible for suite
accommodations and may not be eligible for complimentary upgrades. All
upgrades are granted on a space-available basis for the entire stay, as
determined at the time of arrival. Preferred rooms are identified by each
individual property and may vary within each brand. Upgrades will be given
only for one room for the member, regardless of additional rooms the member
may have purchased at or after the time of booking. The following brands do
not offer complimentary upgrades: Embassy Suites™, Hilton Garden Inn®,
Hampton by Hilton™, Tru by Hilton™, Spark by Hilton™, Homewood Suites by
Hilton®, Home2 Suites by Hilton®, Hilton Grand Vacations®, and Motto by
Hilton®. Excludes Napua Tower at Grand Wailea, Imperial Floor at Rome
Cavalieri, Waldorf Astoria Maldives Ithaafushi, Conrad Maldives Rangali
Island, and Hilton Maldives Amingiri Resort & Spa.
* Internet Access and Bottled Water benefits may be included in resort charge,
where it applies.
Diamond Status Extension
Eligible Diamond members will have a one-time opportunity to extend their
Diamond tier status if they will not requalify via stays/nights/Base Points.
Eligibility requirements are below -
* Three total years at Diamond status (years do not have to be consecutive)
* At least 250 nights (paid or reward) OR 500,000+ earned Base Points since
joining Hilton Honors.
* Members may submit the request at
https://www.hiltonhonors.com/diamondstatusextension, Opens new tab
Lifetime Diamond Status Terms and Conditions
Lifetime Diamond Status will be awarded to select Hilton Honors members, who
have completed Diamond Status for at least 10 years (non-consecutive) and who
have completed stays totaling at least 1,000 paid and/or reward nights OR who
have completed Diamond Status for at least 10 years (non-consecutive) and who
have earned at least 2 million Base Points over life of membership, pursuant to
the standard Hilton Honors Terms & Conditions. Once earned, standard Hilton
Honors Terms & Conditions apply. Lifetime Diamond Status is granted at the
discretion of Hilton Honors Worldwide, LLC and may be ended, or amended with or
without notice or compensation, at Hilton Honors’ sole discretion.
A member must complete 365 days at Diamond status for it to be counted as a
fully completed year. For example, if a member achieves Diamond status on
November 1, 2020 (for the current year or to maintain status for the subsequent
year), a completed year at Diamond status would not occur until November 1,
2021. If a member has earned Diamond status through a future date of expiration
(ex. Diamond status expires March 31, 2020), the future status will only count
toward Lifetime Diamond status once completed.
ELITE ROLLOVER NIGHTS
1. Members in all elite tiers (Silver, Gold and Diamond Members) are eligible
to rollover any qualifying nights in excess of those required to qualify for
their elite status level at the end of the calendar year (December 31st).
2. Members are only eligible to rollover qualifying nights in excess of those
nights required to qualify for a member’s elite status level at the end of
the calendar year.
3. Elite rollover nights will be counted toward members’ elite status
qualification for the following calendar year (January 1st to December
31st). Base Members will not be eligible to rollover elite qualifying
nights. Requirements for membership tiers can be viewed in the Hilton Honors
Membership Tiers section.
4. Elite Rollover Nights are calculated as follows to apply to the next
qualifying status year: Total qualifying nights at year end (inclusive of
rollover from prior year) – any elite rollover nights from the previous year
(now expired) – qualifying nights needed to renew your current elite status
tier = elite rollover nights for next year
5. Rollover nights are only valid for the next calendar year until December
31st and expire thereafter. Rollover nights cannot be reserved and applied
to a second or third year.
6. Elite members can only rollover nights. Stays or Base Points are not
eligible to rollover to the following calendar year.
7. Elite members will rollover their elite qualifying nights even if they have
downgraded status during the year. The elite rollover nights will be a
calculated in excess of the elite tier status level as of December 31 before
applying the calculation. Qualifying nights for paid and reward stays
(including Points & Money Rewards stays) count as full qualifying nights for
achieving status and are eligible to be rolled over to the following
calendar year. Any elite qualifying nights earned through a promotional
offer (ie. double night credit) are also eligible and will be added to the
total amount of rollover nights in excess of the number of nights required
to gain elite tier status.
8. Elite rollover nights will not count toward Milestone Bonuses and will only
count toward a member achieving the next status tier. Requirements for
achieving the Milestone Bonuses can be viewed in the Milestone Bonuses
section.
9. Elite rollover nights will not count toward Elite Status Gifting and will
only count toward a member achieving the next status tier. Requirements for
being eligible for elite status gifting can be viewed in the Elite Status
Gifting section.
ELITE STATUS GIFTING
1. Members who achieve 60 eligible nights within a calendar year will be able
to gift Gold status to another member of their choice. If a member achieves
100 eligible nights within a calendar year then they will be able to gift
Diamond status to a member of their choice.
2. Members who reach gifting qualifications by the end of the calendar year
will be able to elect which member will receive that gift of status and must
make that election by the following January. The member who is gifting the
status must elect which other member will receive the gifted status by
11:59pm EST on January 31st of each calendar year.
3. The gifted status will start immediately after gifted and lasts 365 days
from the date gifted. After 365 days, the gifted member's status will change
to the tier status that they would have earned without the gifted status in
the previous calendar year.
4. Members who qualify to gift status the following year can gift to the same
member. Members will have to re-elect that specific member to gift the
status each year, as the gift will not automatically carry over.
5. Once a status has been gifted to another member, no change can be made
during the same year to remove or change that status.
6. The member who will be receiving the gifted status must be enrolled as a
Hilton Honors member and this gift cannot be provided to someone who does
not have a Hilton Honors account.
7. Qualifying nights for paid and reward stays (including Points & Money
Rewards™ stays) count as full qualifying nights and are eligible toward
achieving Gifting Status. Any elite qualifying nights earned through a
promotional offer (i.e. double night credit) are also eligible and will be
added to the total amount of eligible nights achieved to use Elite Gifting
Status. Elite Rollover Nights do not count toward achieving Gifting Status.
REWARD REDEMPTION
1. To qualify for a Reward (a "Reward"), the Member must have sufficient
Points in his or her account to redeem the Reward, with the following
exception: at the time of redemption, a Member may purchase Hilton Honors
Bonus Points to reach the required level for redemption (up to 160,000 per
calendar year). See "Point Purchase" section for full Point Purchase Terms
and Conditions.
2. The pricing of reward nights flexes on factors such as the hotel, the level
of daily demand, and the room rate. Prices are updated continuously and may
change in real time.
3. It is solely the responsibility of the Member to be informed about the
Program and to request the specific Rewards online, via Hilton Reservations
and Customer Care, Opens new tab, by telephone or through the mobile app.
Rewards requests placed by telephone will require the Member to provide
account verification. Some Rewards may be available to print when redeeming
online.
4. When a Reward is requested, the corresponding number of Points will be
deducted from the Member's account. When redeeming Points online, via phone
or the mobile app for Hotel Reward Stays or exchanging Hilton Honors Points
for airline miles through Reward Exchange, Points will be deducted from the
Member's account automatically upon Member completing the redemption
transaction.
5. The Reward may be issued to the Hilton Honors Member, or to any other
person, as directed by the Member. Once issued, the Reward is not
transferable and may be used only by the individual named on the Reward. If
a person other than the individual named on the Reward documentation
attempts to redeem the Reward, the Reward will be deemed void and
accommodations and/or transportation will be denied.
6. A Reward Confirmation document redeemable for the Reward, requested by the
Member, will be issued via the website when redeeming online, on the mobile
app, or via Hilton Reservations and Customer Care.
7. Rewards may not be sold, auctioned, bartered, brokered, purchased or
otherwise transferred except with the express written consent of Hilton
Honors. Any Reward obtained in that manner without the required consent
will be considered to have been fraudulently obtained and deemed void.
Altered Rewards are void. Voided Rewards will not be honored.
8. All Rewards are subject to certain restrictions. See the Terms and
Conditions below or online at Rewards which apply to each specific Reward.
9. Marketing Partner Reward usage is subject to capacity controls, which limit
the availability of rental cars, cruises, or the products offered by
certain rental car companies or other Hilton Honors Marketing Partners,
respectively.
10. Travel Rewards are normally valid for one year from date of issuance though
Hilton Honors may, from time to time, offer Rewards with shorter validity
periods. Travel Reward validity periods appear on the face of the Reward.
11. Rewards may not be combined with other certificates, discounts, packages or
promotional offers unless otherwise specified in writing by Hilton Honors.
12. Rewards cannot be redeemed for cash, prizes or credit.
13. Points which have been deducted from the Member's account for a Reward may
be re-deposited, in the discretion of Hilton Honors, only provided that ALL
Reward documentation (including hotel, car and cruise Certificates)
associated with the Reward are returned unused prior to the expiration date
of the documentation. Rewards will be re-deposited only into the original
account from which the Points were deducted.
14. Promotional Rewards involving no Point deduction will not be extended
beyond the validity date, exchanged or re-deposited into Member's account
for Points or future use.
15. Rewards are void where copied, prohibited or restricted by law.
16. All Rewards must be redeemed in strict accordance with the procedures
specified on the Reward Confirmation document.
17. Hilton Honors Marketing Partner Rewards may be substituted with an
equivalent Reward by Hilton Honors at any time without notice.
Determination of Reward equivalency is at the sole discretion of Hilton
Honors.
18. Hotel Reward Stays apply to full Point redemptions or Point redemptions
combined with money. Redemption stays can be used for Standard Rooms or
Premium Rooms; both Reward types are for double occupancy room rate.
Additional occupants may be subject to the standard extra person charges
which vary by hotel. Any tax liability incurred (if any) in connection with
the receipt and/or use of Hilton Honors Rewards, including, but not limited
to, local or city occupancy taxes, international departure tax, customs
fees, airport surcharges, non-resident tourism fees or individual income
tax is the sole responsibility of the user. Incidental charges are the
responsibility of the user. At hotels with resort fees, members on reward
stays booked using all Points, or using a Promotional free night reward
(e.g., issued by credit card partners, etc.) will not pay resort fees.
19. Hilton Honors is not responsible, and assumes no liability for
transportation or other services that Marketing Partners provide or fail to
provide.
20. Members residing in countries where redemption of Points for a Hilton
Honors Reward, Partner Reward or Reward Exchange is prohibited are not
eligible for such Reward.
HILTON HONORS REWARD EXCHANGE
Exchanges may only be made in the specific increments provided via this
hyperlink. Both the Marketing Partner program account and the Hilton Honors
account must be in the same name. Once an Exchange is made, it cannot be
reversed or undone and expediting fees cannot be refunded. The Hilton Honors
Reward Exchange is a benefit of the Hilton Honors Program, and is subject to all
Hilton Honors Program Terms and Conditions. Please allow 60 days for the
Exchange to be posted.
HOTEL REWARD STAYS
1. Hotel Reward Stays ("Reward Stays") are stays at hotels within the Hilton
Portfolio with the use of full Points or Points combined with payment,
where available, or a Reward Certificate. If any portion of Points is used
for the Member's stay, the entire stay is considered a Reward Stay.
2. Members may book a Reward Stay for standard or premium room types using
nearly any combination of Points and money, in increments of 1,000 Points
and starting at 5,000 Points. Points & Money Rewards are available at any
hotel in the Hilton Portfolio that participates in the Hilton Honors
Program, with no blackout dates.
3. Members may use full Hilton Honors Points to book a complimentary standard
or premium room. Standard Room and Premium Room Rewards are available at
any hotel in the Hilton Portfolio that participates in the Hilton Honors
Program, with no blackout dates.
4. View availability of Reward Stay types for any participating hotel by
visiting the website for the hotel, calling 1-800-4HONORS (1-800-446-6677)
from the U.S. or Canada, or visiting
https://www.hilton.com/en/hilton-honors/. Members residing outside the U.S.
and Canada must call the nearest Hilton Reservations and Customer Care,
Opens new tab office.
5. Participating hotels within the Hilton Portfolio and Reward types may
change at any time without notice at Hilton Honors’ sole discretion.
6. Reward Stays are not subject to blackout dates or capacity controls. All
Rewards depend upon availability and some Reward Stay types may not be
available on the date of Member's request.
7. When redeeming Hilton Honors Points for a Reward Stay, Members must either
book a Reward Stay online or call 1-800-4HONORS (1-800-446-6677) from the
U.S. or Canada for reservations and advise the reservationist at that time
that they will be using Hilton Honors Points. Members outside the U.S. and
Canada must call the nearest Hilton Reservations and Customer Care, Opens
new tab office. If booking a Reward Stay online, Members will receive a
confirmation page with their Hotel Stay Reward reservation and Reward
Confirmation document in one online transaction. If booking a Reward Stay
reservation via phone, you will receive a Reward Confirmation document via
email.
8. Failure to comply with this procedure may result in cancellation of
reservations, denial of accommodations or payment of published retail rate.
Accommodations must be reserved prior to Hotel Reward Stay.
9. All Reward Stay reservations must be guaranteed with a credit card. No
additional deposits are required for Reward Stay reservations prior to
arrival. No-shows or cancellations of Reward Stay reservations outside of
the timeframe set by the hotel's individual cancellation policy will be
charged the cancellation or no-show fee set forth by the hotel or one
night's room and tax at the hotel's Best Available Rate for that date if no
cancellation or no-show fee is specified. General cancellation policy:
cancel 48 hours prior to arrival to avoid cancellation penalties.
Additional cancellation policies are established by each individual hotel
and may differ from the general cancellation policy; in that case, the
hotel's individual cancellation policy applies.
10. A Reward Stay reservation is valid for the room accommodations stated
thereon at one room at one hotel for one stay (as that term is defined
herein) and as provided on the Reward Confirmation document. To change the
location of a Reward Stay reservation, the Member must first cancel the
existing Reward Stay reservation and then book the new Reward Stay
reservation at the desired property. To change the dates of a Reward Stay
reservation, the Member should contact Hilton Reservations and Customer
Care prior to arriving at the hotel for the Reward stay. Hotel agents will
not be able to alter the dates of any reward stays for a Members, and the
Member could be subject to Points forfeiture.
11. No resort fees on Reward Stays booked using all Points, or for Promotional
free night stays (e.g., issued by credit card partners, etc.).
12. Promotional Rewards are for Standard Rooms only.
13. Reward Stays are not commissionable to travel agents.
14. The number of Reward Stays and the number of nights during a Reward Stay
will count towards the number of stays and/or nights required for Elite
tier qualification.
15. Members will earn Points for combined Points and money Reward Stays on any
money spent on eligible folio charges within the Hilton Portfolio. Members
will earn Points for incidental charges for full Points Rewards Stays.
16. Recipients of Rewards may be required to sign a release of liability and a
statement permitting the use of their name and/or photo for promotional
purposes without additional compensation.
17. Please note that the Rewards Desk at Hilton Reservations and Customer Care,
Opens new tab is open from 5:00 AM until 1:30 AM CT, 7 days a week.
EVENT PLANNER PROGRAM - GLOBAL
1. Only the individual stipulated in the contract is eligible to receive
Hilton Honors Bonus Points awarded through the Event Planner Program on
eligible charges associated with the event. The individual that signs the
contract does not need to be the individual that receives the Hilton Honors
Bonus Points. Hilton Honors Bonus Points must be included in the event
contract.
2. The recipient of Hilton Honors Bonus Points awarded through the Event
Planner Program does not need to be a registered guest or attend the
meeting or event. The recipient must be a Member of Hilton Honors to
receive Points in connection with the event. Event Planner Program
recipients booking on behalf of their employer must notify the hotel prior
to the issuance of the Hilton Honors Bonus Points if such issuance violates
their employer's policies.
3. The Hilton Honors Event Planner program is available to any Hilton Honors
member, including, but not limited to, individuals, professional meeting
and event planners, individuals booking events on behalf of their employer
(including B2B Pooled Accounts), tour operators, and travel agents/travel
sellers/conference planners that book a qualifying event. Hilton employees
and/or hotel team members are not eligible to accrue Points when
contracting business on behalf of Hilton at any property within the Hilton
portfolio.
4. Members will earn 2 Hilton Honors Bonus Points per $1 USD spent on eligible
charges for qualifying events. Points awarded will be based on local
currency converted to U.S. dollars. Local currency will be converted to
U.S. dollars on the day final payment is received for the event using a
published rate of exchange in effect at time of conversion. This rate will
be determined at Hilton Honors’ sole discretion, based on standard currency
conversion methods.
5. A qualifying event may include, but is not limited to, a group or business
meeting, conference, room block, wedding reception, family reunion or other
event contracted through the sales or catering department and sold at
published rates.
6. Eligible charges include: (1) All guest rooms (regardless of whether the
rooms are paid for by individuals or billed to a master bill where charges
for multiple rooms are placed on one hotel bill and billed to a company or
common address or settled at check-out by one individual), AND (2) All
meeting room and event space rentals.
7. Event related spend excludes taxes, services charges, daily mandatory
charges such as resort fees, rebates, and commissions. Eligibility of all
other charges (such as catering, audio/ visual, etc.) are at the sole
discretion of the hotel.
8. In the case where room rental/room hire is included as part of a per person
meeting package, awarding points on a portion of the package is at the
discretion of the hotel.
9. Offer is valid for new event bookings only. If guest rooms are included in
the contract, Members who reserve and are pay for those rooms directly are
also eligible to earn Points and eligible Hilton Honors benefits in
accordance with Hilton Honors Terms and Conditions. If guest rooms are
included in the contract and charged to a master bill, Members are not
eligible to earn Points on room rate. Member will still receive Point
credit on incidental charges (those charged to a Member’s room) paid for
directly by the Member at check-out and all eligible Hilton Honors
benefits. Incidental charges billed to a master bill are not eligible for
Point credit.
10. Hilton Honors Bonus Points awarded through the Event Planner program can be
awarded on charges up to $100,000 USD. There is no maximum on the number of
Points that can be awarded per event.
11. Please allow 6-8 weeks after the event has been paid for in full for
posting of Points to Member's account.
12. The Hilton Honors Event Planner program is available globally at
participating hotels in the Hilton portfolio. If a Member requests Hilton
Honors Event Planner Points from one of these hotels for a qualifying
event, the hotel must award them.
13. No Hilton Honors Points will be awarded for "no show" or cancelled events
when a Member has booked an event guaranteed with a credit card but then
does not hold the event--irrespective of whether or not the Member's credit
card is charged for any portion of the event per the hotel's "no show" or
cancellation policy.
14. Hilton Honors membership, earning of Points, and redemption of Points are
subject to Hilton Honors Terms and Conditions. Event Planner earnings are
void where prohibited or restricted by local law.
15. Hilton Honors Event Credits are vouchers that can be obtained by redeeming
Hilton Honors Points and can be used as a credit against future bookings.
Event Credit vouchers may be redeemed at any hotel in the Hilton Portfolio,
even if the hotel is not an Event Planner program participating hotel.
Event Credit vouchers are available in the following increments:
25,000 Points = $50 USD
50,000 Points = $100 USD
75,000 Points = $150 USD
125,000 Points = $250 USD
250,000 Points = $500 USD
Members can redeem Points for Event Credits by calling the nearest Hilton
Reservations and Customer Care, Opens new tab office. The Event Credit voucher
for the corresponding amount will then be sent to the Member via email. The
Member must present the voucher to the hotel at time of payment to receive the
corresponding discount (US $50, $100, $150, $250 or $500).
For currencies other than US Dollars, conversion will be based on the prevailing
month-end exchange rate on the day the final bill is created for the event.
Conversion rates can be obtained from the hotel’s finance department.
For currencies other than U.S. dollars, conversion will be based on the
prevailing month-end exchange rate on the day the final bill is created for the
event. Conversion rates can be obtained from the hotel’s finance department.
Multiple vouchers may be redeemed at the same time.
Vouchers will expire one year from the date of issuance.
If the total bill is less than the value of the Event Credits, Member will
forfeit any remaining value.
POINT PURCHASE PROGRAM
1. Non-Reservation Point Purchase: Points may be purchased online. Members may
purchase up to 160,000 Hilton Honors Bonus Points per calendar year.
Minimum Points purchase thresholds may apply to Points purchases. Purchase
limit, minimum Points purchase threshold requirements and cost of Points
may change at any time without notification. Total cost of Points will be
shown to Member during the purchase process before the purchase is
completed. All purchases must be made in U.S. dollars only. Points
purchased through this channel will be processed by Points.com and the
purchase is subject to the Points.com Point Purchase Terms and Conditions,
Opens new tab.
2. Points purchased under the Point Purchase Program are subject to the Terms
and Conditions of the Hilton Honors Program.
3. A new Hilton Honors Member may purchase Points 30 days after enrollment if
the account reflects activity including a stay (as defined herein) or
earning Hilton Honors Points through a Hilton Hilton Honors Marketing
Partner. After 90 days of enrollment, a new Member is eligible to purchase
Points regardless of their account activity.
4. The sale, barter, gift or assignment of Hilton Honors Points, Point awards
or other benefits, other than by Hilton Honors, is expressly prohibited.
Hilton Honors Points, including such Points purchased under the Point
Purchase Program, are transferrable to other Hilton Honors Members. The
Points purchased under the Point Purchase Program are non-refundable.
5. The Points purchased under the Point Purchase Program will be posted to the
Member's Hilton Honors account immediately (provided there are no technical
issues that prevent immediate posting).
6. Each Hilton Honors Member or two (2) Members with a single Mutual Fund
account are limited to purchasing no more than one hundred and sixty
thousand (160,000) Non-Reservation Points in any calendar year. Any Points
beyond these limits will not be posted to any Member's account, regardless
whether such Member has remitted payment for such Points.
7. In the event of any Point or financial discrepancy, the calculations under
these Terms and Conditions shall be based upon data contained in Hilton
Honors’ records, and the data in Hilton Honors’ records shall take
precedence over the data in any other records. Any improper usage of Hilton
Honors Points shall be grounds for immediate confiscation and forfeiture of
such Points, and may be grounds for the forfeiture of all Points in the
Member's account and/or the Member's ejection from the Hilton Honors
Program, all as determined within Hilton Honors’ sole discretion.
8. Any Points purchased will constitute the first Points redeemed when the
purchasing Member redeems Points for a Reward.
9. By utilizing the Point Purchase Program, Member acknowledges and signifies
agreement with these Terms and Conditions.
10. Hilton Honors membership, earning of Points, and redemption of Points are
subject to Hilton Honors Terms and Conditions. Hilton Honors reserves the
right to change the Hilton Honors Program rules, regulations, terms, travel
awards and thresholds, and special offers, at any time, without notice.
Hilton Honors also reserves the right to terminate the Point Purchase
Program with six (6) months general notice.
HILTON HONORS POINTS POOLING AND POINTS TRANSFER
Hilton Honors Members can transfer Hilton Honors Points to another Hilton Honors
Member through Points Pooling or 1-to-1 transfer in increments of 1,000 Points
and up to 500,000 Points. Each Hilton Honors Member is limited to sending no
more than five hundred thousand (500,000) Points and receiving two million
(2,000,000) Points via Points Pooling or Transfers combined per calendar year.
Each Hilton Honors Member is limited to making six (6) transfers to other member
accounts and six (6) Hilton Points Pooling transactions per calendar year.
Invitations to join a Points Pool is not considered transactional. Transactions
refer to the transfer of Points to another member account either through 1-to-1
account transfers or through Points Pooling.
Any points beyond these limits will not be posted to any Member's account.
Limits are at the sole discretion of Hilton Honors Worldwide L.L.C., subject to
change.
A new Hilton Honors Member can pool, transfer, or receive Points 30 days after
enrollment providing they have activity on their account. After 90 days of
enrollment, a new Member is eligible to pool, transfer, or receive Points
regardless of their account activity.
The sale of Hilton Honors Points, Rewards or other benefits, other than by
Hilton Honors is expressly prohibited. Any improper usage of Hilton Honors
Points shall be grounds for immediate confiscation and forfeit of such Points,
and may be grounds for the forfeiture of all Points in the Member's account and
the Member's ejection from the Hilton Honors Program, all as determined within
Hilton Honors’ sole discretion.
Email address is required and will only be used for transaction and marketing
communications related to this transaction. All Hilton Honors Terms and
Conditions apply.
HILTON HONORS MUTUAL FUND
1. Effective April 1, 2004, new Hilton Honors Mutual Fund accounts are no
longer available. Members who have a Mutual Fund account as of March 31,
2004 will continue to receive Mutual Fund benefits.
2. Hilton Honors Mutual Fund benefits are designed to allow legally married
couples to combine their Point earnings toward Rewards, and/or to combine
their stay/Point earnings toward special promotion qualifications or Elite
qualification. The Hilton Honors Mutual Fund is not designed to award
duplicate bonuses and/or Rewards.
3. Hilton Honors member benefits for Mutual Fund accounts may be extended for
up to two rooms, provided both members are present and have a room
registered in each member’s name.
4. Hilton Honors Mutual Fund accounts are available only to couples legally
married under the laws of the state or province or country in which the
couple resides.
5. For all Hilton Honors Mutual Fund accounts combined between January 1, 1990
and March 31, 2004, only one Hilton Honors enrollment or activation bonus
will be permitted in the joint account.
6. Each spouse participating in a Hilton Honors Mutual Fund will be issued the
same Hilton Honors account number. At the time a Hilton Honors Mutual Fund
is established, the name and address of one spouse will be designated as
the recipient of all Hilton Honors mailings.
7. Only one statement will be issued per Hilton Honors Mutual Fund account.
The individual travel accumulated by either spouse will appear on a
combined Hilton Honors Mutual Fund statement. When a Reward is requested,
the Points will be deducted from the combined balance. Individual balances
will not be maintained or available to Hilton Honors Mutual Fund
participants.
8. Either spouse acting alone may use any and all accumulated Points to
request any Reward(s) for which the Hilton Honors Mutual Fund has
sufficient Points. Hilton Honors is not responsible for, and bears no
liability for, disagreements or disputes between Members concerning the use
of Points accumulated in the Hilton Honors Mutual Fund account.
9. In case of the death of a Member, Points in the Hilton Honors Mutual Fund
will go to the surviving spouse. In the event of dissolution of marriage,
50% of Points in the Hilton Honors Mutual Fund will go to each Member. Both
spouses must sign to request dissolution of account. Hilton Honors may
require official documentation evidencing death or dissolution of marriage.
Hilton Honors is not responsible for, and bears no liability for,
disagreements or disputes between Members concerning the dissolution of
Hilton Honors Mutual Fund accounts. Except as specifically provided herein,
neither accrued Points nor Certificates are transferable in the event of
death, as part of a domestic relations matter or otherwise by operation of
law.
10. All Hilton Honors Program Terms and Conditions apply to Hilton Honors
Mutual Fund accounts and participants. All interpretations of Program Terms
and Conditions shall be at the sole discretion of Hilton Honors.
YOUR AGREEMENT TO OUR USE OF INFORMATION ABOUT YOU
We process your personal information in accordance with the Hilton Global
Privacy Policy, Opens new tab (the "Privacy Policy").
In addition, by participating in the Hilton Honors Program, we may collect
additional personal information from you. We may also use and share your
personal information in the ways described below, in addition to what is
described in the Privacy Policy, Opens new tab. These Terms and Conditions
supplement the Privacy Policy with respect to our processing of the personal
information of Hilton Honors Program Members. IF YOU DO NOT AGREE TO THESE
TERMS, you must elect NOT to join the Hilton Honors Program.
Additional personal information that we collect includes information that you
provide when you enroll in the Hilton Honors Program or when you manage your
profile online. During enrollment, we require that you provide your name,
physical address and e-mail address. When you manage your profile online, you
have the opportunity to provide additional information about your preferred
airline partners and your loyalty program account numbers with them, your room
type preferences, your language preferences, your credit card account(s), your
preferences for receiving news, offers and information from companies that are
part of the Hilton Portfolio, and to create a User ID and password.
In addition to the uses and sharing described in the Privacy Policy, Opens new
tab, we may use and share relevant portions of your personal information in
order to administer the Hilton Honors Program. This may include sharing your
personal information with our business partners in order to credit you with
mileage or other benefits earned through your participation in the Hilton Honors
Program.
By enrolling, you also consent to the transfer of your information to countries
where our information processing facilities, business operations and hotels are
located, including the United States and other countries where data protection
laws may differ from those of your home country.
To ensure that your personal information is accurate and up-to-date, we may also
share your information with a third party for the purpose of updating and
enhancing the quality and content of the information we maintain about you.
As a Member, you may receive additional communications from us, including Hilton
Honors statements, third party news and offers specifically for Members, and
co-branded messages from our business partners. Members of certain levels in
certain states may also receive post-stay e-mails from us. You may change the
communications you receive from us by logging onto your account online and
managing your subscriptions, or by contacting us in the manner described in the
Privacy Policy, Opens new tab.
CONDITIONS OF PARTICIPATION
We may modify these Terms and Conditions from time to time by posting the
revised Terms and Conditions on our website. We may also modify the Privacy
Policy from time to time as described in the Privacy Policy, Opens new tab. Your
continued participation in the Hilton Honors Program following the posting of
changes to these Terms and Conditions, or to the Privacy Policy, will indicate
your acceptance of the changes.
HILTON HONORS PROVIDES THE HILTON HONORS PROGRAM, THESE AND OTHER MATERIALS, AND
OTHER SERVICES AND PRODUCTS "AS-IS" AND, TO THE FULLEST EXTENT PERMITTED BY
APPLICABLE LAW, EXPRESSLY DISCLAIMS ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS
OR IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE, DESIGN, ACCURACY, CAPABILITY, SUFFICIENCY,
SUITABILITY, CAPACITY, COMPLETENESS OR AVAILABILITY. You also agree that Hilton
Honors does not represent, warrant or guaranty that the Hilton Honors Program or
any such other products and services will be uninterrupted, without omissions or
error free, or that defects will be corrected or changes implemented. UNDER NO
CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL HILTON BE LIABLE
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING
OUT OF THE HILTON HONORS PROGRAM OR ANY SUCH OTHER PRODUCTS AND SERVICES, EVEN
IF A HILTON HONORS AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of
incidental or consequential damages, therefore such exclusions may not apply to
you. In the event Hilton Honors is held liable for any damages related to such
matters, your sole and exclusive remedy will be limited to reimbursement for
services or products paid by you to the entity held liable which were not
provided by such entity. You hereby waive any and all rights to bring any claim
or action related to such matters in any forum beyond two (2) years after the
first occurrence of the kind of act, event, condition or omission upon which the
claim or action is based. If any provision(s) of these Official Rules are held
to be invalid or unenforceable, all remaining provisions hereof will remain in
full force and effect. The failure by Hilton Honors to exercise rights granted
to Hilton Honors hereunder upon the occurrence of any of the contingencies set
forth in this agreement will not constitute a waiver of such rights upon the
recurrence of such contingency.
HOW CAN WE HELP?
phone +1-800-4honors
Call us, it's toll-free.
Customer Support, Opens new tab
Online reservation assistance.
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