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Thursday, April 25


BEYOND BOUNDARIES GLOBAL FESTIVAL | FOR CONVERSATIONAL AI PROFESSIONALS





Join us in Barcelona for the ultimate gathering of AI professionals,
researchers, business leaders, and innovators from around the globe.

By Conversation Design Institute
50 followers
Follow


DATE AND TIME

April 25 · 7:30am - April 26 · 6pm CEST


LOCATION

De La Salle University, Barcelona, Spain

C/ de Sant Joan de la Salle, 42, Sarrià-Sant Gervasi, Barcelona, Spain 08022
Barcelona Spain
Show map



REFUND POLICY

Contact the organizer to request a refund.


AGENDA

Day 1 | 25 April
Day 2 | 26 April

7:30 AM - 9:00 AM

Registrations | Morning specials | Campus Tour | Breakfast Briefing

9:00 AM - 9:30 AM

Opening BBB24 & Generative AI & State of the Industry

Hans van Dam, CDI

City Council Representative

--------------------------------------------------------------------------------

There is a lot of noise in the market and every enterprise is focused on
conversational AI technologies. Should they stick with their old chatbots, swap
them out for generative AI chatbots, or should...
View More

9:30 AM - 9:50 AM

Omnishambles and other myths in CX

Martin Hill Wilson, Brainfood Consulting

--------------------------------------------------------------------------------

In this talk, Martin Hill Wilson takes his decades long experience to reflect on
the challenges that enterprises have to do. Many of them are heavily investing
in generative AI technologies while the...
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9:50 AM - 10:10 AM

What it means to have an AI Ethics Framework

Lisa Talia Moretti, AND.DIGITAL

--------------------------------------------------------------------------------

Discover digital sociology with an award-winning UK expert from AND Digital.
With 15 years researching technology and society, she has shared insights at
renowned universities, covering Design Thinki...
View More

10:10 AM - 10:30 AM

Coffee Break

10:30 AM - 11:00 AM

Harness the Power of AI Automation to deliver Winning CX

Steve Bell, Verint

--------------------------------------------------------------------------------

It's tough out there in the CX space - customer demands are growing faster than
your budget and resources, but you still need to deliver the level of service
they expect. To keep up with demand, orga...
View More

11:00 AM - 11:20 AM

Forward-thinking skills and workforce strategies in shaping the future of work

Peter Thomas, RMIT University | Chair CDI Foundation

--------------------------------------------------------------------------------

Peter is dedicated to fostering collaborative research and developing
next-generation skills solutions. His work is pivotal in catalyzing workforce
development for Victoria's economic renewal. In his...
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11:20 AM - 11:40 AM

Maintaining brand authenticity in the age of generative AI technologies

Neil Linford-Relph, The Design Business

--------------------------------------------------------------------------------

Former McKinsey , Neil, is a dynamic CEO and consultant known for his innovative
approach to business challenges. With a rich background in helping companies
achieve their goals, Neil advocates for i...
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11:40 AM - 12:30 PM

Mindset, AI, & Breathing: Transformative Insights

Bart Pronk, Trainer Wim Hof Method

--------------------------------------------------------------------------------

Started as a participant in 2011 with the Wim Hof Method and worked from 2012
onwards for and with "the iceman". Level 3 Instructor since 2015. Bart has been
a teacher at the highest achievable Wim H...
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12:30 PM - 1:30 PM

LUNCH BREAK

1:30 PM - 1:50 PM

t.b.a.

Xavier Vilasis, Professor Data Science, La Salle Univers

--------------------------------------------------------------------------------

Xavier Vilasis-Cardona, a full professor and Vice-Dean at La Salle-URL, brings
vast expertise in physics, data science, and neural networks. With a career
spanning directing 8 PhD theses, managing 10...
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1:50 PM - 2:10 PM

Asking for things is more complicated than you think

Elizabeth Stokoe, London School of Economics & Political

--------------------------------------------------------------------------------

How do people make requests when prompted to do so? And do people actually use
requests to get the things they need? In this talk, I will bring insights from
the cumulative science of conversation an...
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2:10 PM - 2:30 PM

Transformative power of AI & CD in creating great user experiences

Wally Brill, Former Head of CD and Advocacy at Google

--------------------------------------------------------------------------------

Join Wally Brill, former Head of Conversation Design and Advocacy at Google, for
an inspiring session at our conference. With over two decades of experience
advocating for seamless customer experienc...
View More

2:30 PM - 2:50 PM

Coffee Break

2:50 PM - 3:10 PM

Pushing Boundaries: LLM use cases in banking

Rui Teimao, Lloyd’s Banking Group

--------------------------------------------------------------------------------

Explore Conversational AI with Rui Temei, an experienced expert at Lloyd's
Banking Group. With over a decade of experience, Rui combines technology with
creativity, delivering innovative solutions ac...
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3:10 PM - 3:30 PM

Crafting Winning Enterprise Teams: Mindset, Skillset, Culture, Systems

Cainan Wright, LLoyd’s Banking Group

Lorraine Burrell, LLoyd’s Banking Group

--------------------------------------------------------------------------------

Product Owner Cainan and Conversation Design Lead Lorraine Burrell, will join
Hans van Dam on stage for a conversation on building winning enterprise teams.
How are teams structured, what kind skills...
View More

3:30 PM - 3:50 PM

Voice Bots in Healthcare: Designing Engaging Conversations for 100M Calls

Joseph Suskin, Conversation Design Institute

--------------------------------------------------------------------------------

Joseph Suskin, is an award-winning copywriter with a remarkable record in
conversational AI. Leading a groundbreaking voice bot project in North America,
expected to handle millions of calls, Joseph ...
View More

3:50 PM - 4:10 PM

Coffee Break

4:10 PM - 4:40 PM

Panel Discussion

Tjeerd Schopman, Vattenfall

Brynn Chadwick

Xavier Portilla Edo

Nicholas Pringle

--------------------------------------------------------------------------------

Conversational customer experience – how develop a conversational culture and
set yourself up for success

4:40 PM - 5:00 PM

CDI Awards for winning chatbots

Hans van Dam, CDI

Doron Themans, Botcasters

5:00 PM - 7:00 PM

COCKTAIL HOUR & NETWORKING

7:00 PM

Night owl Sessions (invitation only)

View full agenda


ABOUT THIS EVENT

 * 1 day 10 hours
 * Mobile eTicket

THE BEYOND BOUNDARIES GLOBAL FESTIVAL BARCELONA

The European event for generative AI and conversational AI professionals

Join us in Barcelona for the ultimate gathering of AI professionals,
researchers, business leaders, and innovators from around the globe. Two days of
inspiration, innovation and networking, brought to you by The CDI Foundation and
its partners. Position your brand as leading in AI excellence by investing in
one of our sponsor packages.

Why Beyond Boundaries?

After four transformative years of uniting Conversational AI professionals
worldwide through virtual events, we are thrilled to announce our first in
person gathering.

We want to take conversational AI to new heights, forge connections beyond our
screens, celebrate our community and break down the barriers between people,
organisations and technologies.

Join us to connect face-to-face with peers, learn from industry leaders and
learn about the latest research on conversational AI.

We’re building a community, not just running a conference.

Join us #BeyondBoundariesBarcelona24 #bbb24




Who should attend?

 * AI professionals who want to tap into the latest trends and best practices in
   the field of conversational AI
 * Researchers who want to showcase their research to an industry audience
 * Enterprise Teams who want to share and learn about success stories
 * Vendors who want to forge partnerships, create collaborations, and meet new
   customers
 * Executives and decision-makers who will shape their organization’s future AI
   strategies
 * Anyone who wants to connect with industry peers and potential collaborators,
   and find job opportunities






Location: Barcelona

We’re going to take you to the heart of Europe to Visit Barcelona's enchanting
streets, historic architecture, and vibrant markets, to immerse yourself in the
rich culture, art, and cuisine of Spain. Join us in Barcelona to network,
collaborate, and explore new partnerships.









Sponsor Opportunities

Beyond Boundaries is hosted by the CDI Foundation. The Foundation is a
non-profit organization that represents, promotes, and develops the
conversational AI community. It does this by promoting design patterns and best
practices for creating human-centric and inclusive AI assistants and by doing
research, education, and industry development. The Foundation is supported by
its partners who range from global multinationals to breakthrough startups in
conversational AI.

Partnership Inquiries

Olaf Igesz

+31(0)626556848

linkedin.com/in/olafigesz

olaf@cdifoundation.com








TAGS

 * Spain Events
 * Barcelona Events
 * Things to do in Barcelona
 * Barcelona Festivals
 * Barcelona Business Festivals
 * #ai
 * #cx
 * #chatbots
 * #llm
 * #prompts
 * #artificial_intelligence
 * #conversational_design
 * #conversational_ai
 * #chatgpt
 * #promptengineering


ABOUT THE ORGANIZER

Organized by
Conversation Design Institute
50 followers
 * Contact
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