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Text Content

     





DISRUPT IS BACK IN MARCH 2024.


Disrupt brings together market leaders, technology partners and industry experts
to cover topics that drive productive contact centre conversations and deliver
exceptional customer experiences.

Our mission is to help you to deliver efficient and engaging experiences for
your customers and employees. At Disrupt, hear how we’re helping clients to
deliver effortless automation with AI, insightful interactions through data and
enrich CX with CRM.

Register NOW – Save your space! You can find out more information including the
agenda and speakers here.






REGISTER NOW




*
First Name:




*
Last Name:




*
Company Name:




*
Business Email:




*
Job Title:




*
Dietary Requirements:







Sabio may share information about news or upcoming events with you in accordance
with our privacy policy.









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> Sabio understands our vision and has been instrumental in deploying and
> managing many of the key customer insight and infrastructure solutions that
> help power our service capability. We look forward to extending our
> partnership...to bring further customer experience capabilities on board,
> particularly in key areas such as self-service and the agent desktop.

— Adrian Hodder | Chief Technology Officer, Computacenter Group











AGENDA

08:30 ARRIVAL 09:30 CUSTOMER EXPERIENCE MATTERS
Exceptional CX is driven by leaders who break boundaries and harness innovation.
Stu Dorman, Chief Innovation Officer, Sabio 09:45
DELIVERING EXCEPTONAL CX IN A COST-OF-LIVING CRISIS. IS IT POSSIBLE?
As the country is struggling through a cost-of-living crisis, how do you fully
leverage the technology you’ve got? With over 50% of organisations focused on
customer experience to gain a competitive advantage, you don’t want to get left
behind. Join this session to learn how to deliver CX in the most cost-effective
way. Sabio & Customers take the stage.
Sabio consultants take the stage 10:15


REDEFINING CX: WHO IS MEETING THE CHALLENGE?
Industry leading companies discuss their CX journey and how they dared to
challenge themselves. Are you ready to challenge yourself? Sabio customers take
the stage.
Hosted by Leigh Hopwood, CEO at the CCMA

11:00
CRM: THE MISSING PIECE OF THE CX PUZZLE
Gain a better understanding of customer interactions, behaviours and histories
by bringing data, agents, bots and communication channels together.
Sabio and its partners take the stage 11:30
BREAK 12:00
DELIVERING THE INTELLIGENT CX YOUR CUSTOMERS NEED
Technology is only an enabler. Today’s CCaaS ecosystems allow data, workflow,
and interaction to be sculpted into personalised journeys at scale in real-time
with insight and automated optimisation as by-products.
Sabio customers take the stage 13:30
LUNCH 14:30
CREATE BRILLIANT CX, FOR EVERY PERSON, EVERYWHERE, EVERY TIME
The language of vulnerability is now commonplace. We assume it’s a persistent
aspect of what we need to consider and get right. Join this session to hear
about the use of AI when assisting vulnerable customers.
Join the debate with our interactive panel session 15:45
GUEST SPEAKER - TOGETHER, LET’S PUSH THE LIMITS
Who will we have this year? Watch this space for updates!
Hosted by Daniel Seaborne, UK Managing Director, Sabio 16:00
DRINKS AND CANAPES IN THE EXHIBITOR ZONE 18:00
EVENT CLOSE

REGISTER NOW











SPEAKERS




MORE SPEAKERS

to be announced

Previous Next












THE VENUE




THE BREWERY HAS BEEN ENTERTAINING LONDONERS SINCE 1750


A truly historic venue, The Brewery is a Grade II listed building occupying the
buildings of Whitbread’s 18th Century beer-making empire. Its sheer size made it
an attraction worthy of royal visitors – including George III, Queen Charlotte,
Queen Elizabeth II and Elizabeth the Queen Mother! Brewing on the site continued
until 1976; ending a 225-year era.

A truly unique space that combines historical charm, state-of-the-art facilities
and a superb location; we can’t wait to host you!























This event is free to attend for Sabio customers and prospects.

Sabio reserves the right to refuse and/or withdraw a delegate's registration for
Disrupt at any time.

© 2023 Sabio Ltd. All rights reserved