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* Development
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* Marketing
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FUSION BUSINESS SOLUTIONS (P) LIMITED
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* Add to Shortlist
*
Highlights Reviews Portfolio
A TRUSTED BUSINESS PROCESS OUTSOURCING PARTNER
FBSPL is one of the most trusted Business Process Outsourcing companies,
headquartered in India, with offices in the United States and the United
Kingdom. We are a family of 580 professionals and growing consistently.
We work with businesses as their partner vs. vendors and assist them with their
business/operational activities, data management, research projects, software
development, and web or mobile applications development needs through a reliable
and dependable virtual workforce.
* $1,000+
* < $25 / hr
* 250 - 999
* Founded 2006
Average Review Rating
4.9
Total Reviews 55
Most Common Project Size Less than $10,000
Average Referral Rating 4.9 /5
FOCUS
Service Lines & Focus
Service Lines
Focus
Industries
Clients
Services Provided Focus Industries Clients
Service Lines
No data have been added yet...
AI Expertise
AI Expertise
Back Office Outsourcing
Customer Service Outsourcing
* AI Consulting20%
* Back Office Outsourcing20%
* Customer Service Outsourcing20%
* Finance & Accounting Outsourcing (FAO)20%
* Recruiting20%
LOCATIONS (3)
Headquarters
F-37, IT Park, MIA Extension, Udaipur, India 313001
501 - 750
+91 9929552851
Briarcliff Manor, NY,
1460 Pleasantville Rd Briarcliff Manor United States 10510
6 - 9
(240) 979-0061
Kingsbury Middlesex, United Kingdom
281 Kenton Rd Harrow, Middlesex HA3 0HQ
6 - 9
44-20-3290 -8897
Show
HIGHLY RATED SIMILAR PROVIDERS
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* $1,000+
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* < $25 / hr
* Coimbatore, India
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INTELEGENCIA
4.9 13 reviews
* $1,000+
* 1,000 - 9,999
* < $25 / hr
* Philadelphia, PA
Customer Service Outsourcing Back Office Outsourcing Custom Software Development
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OWORKERS
4.5 2 reviews
* $1,000+
* 250 - 999
* < $25 / hr
* London , United Kingdom
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Outsourcing (FAO)
View Profile
OVERALL REVIEW RATING
4.9
* QUALITY
4.8 /5
* SCHEDULE
4.9 /5
* COST
4.9 /5
* WILLING TO REFER
4.9 /5
See all 55 Reviews
Reviews
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Service Provided
Back Office Outsourcing (12)
Business Consulting (11)
HR Consulting (8)
Customer Service Outsourcing (6)
HR Services (6)
Recruiting (4)
IT Staff Augmentation (4)
Accounting (3)
Market Research (3)
Call Center Services (3)
Insurance Services & Brokers (2)
Social Media Marketing (1)
Sales Outsourcing (1)
Staffing (1)
IT Managed Services (1)
IoT Development (1)
Other IT Consulting and SI (1)
Custom Software Development (1)
Email Marketing (1)
E-Commerce Development (1)
Web Development (1)
Project Cost
Less than $10,000 (21)
$10,000 to $49,000 (19)
$50,000 to $199,999 (2)
$200,000 to $999,999
$1,000,000 to $9,999,999
$10,000,000 +
Confidential (13)
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Submit A Review
BACK OFFICE SUPPORT FOR INSURANCE SALES & SERVICES AGENCY
5.0
Quality 5.0 Schedule 5.0 Cost 5.0 Willing to Refer 5.0
"We commend the integrity of the workers and the company."
Mar 8, 2024
Owner, Alliance General Insurance Agency, LLC
Molly Vieyra-Smith
* Other Industry
* Greenwood Village, Colorado
* 1-10 Employees
* Online Review
* Verified
Fusion Business Solutions (P) Limited’s work has been met with positive acclaim,
thanks to their transparency of progress. The team was highly responsive and
adaptable to changes, and internal stakeholders praised the service provider's
integrity.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner of Alliance General Insurance Agency, LLC
Describe what your company does in a single sentence.
Insurance sales and service
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Fusion Business Solutions (P)
Limited to accomplish?
* back office support
* customer service processing
SOLUTION
How did you find Fusion Business Solutions (P) Limited?
email contact
Why did you select Fusion Business Solutions (P) Limited over others?
* Great culture fit
* Good value for cost
* Company values aligned
* sales person was very good
How many teammates from Fusion Business Solutions (P) Limited were assigned to
this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key
deliverables.
We hired and continue to use FBSPL to process changes, endorsements, review
policy renewals, provide requotes for renewals, send renewal letters, send
cancellation reminders, do download reports, create and update excel spread
sheets regarding download renewal and changes, and offer input on more efficient
ways to run our agency.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or
success?
we receive daily email stating what will be accomplished each day and then at
the end of each day a lisr of what all was done.
Describe their project management. Did they deliver items on time? How did they
respond to your needs?
Very responsive to our needs and adaptable to our changing needs.
What was your primary form of communication with Fusion Business Solutions (P)
Limited?
Virtual Meeting
What did you find most impressive or unique about this company?
We commend the integrity of the workers and the company.
Are there any areas for improvement or something Fusion Business Solutions (P)
Limited could have done differently?
No, there's nothing they need to improve on.
RATINGS
5.0
* Quality
5.0
Service & Deliverables
* Schedule
5.0
On time / deadlines
* Cost
5.0
Value / within estimates
* Willing to Refer
5.0
NPS
* Back Office Outsourcing Customer Service Outsourcing
* Less than $10,000
* Feb. 2021 - Mar. 2024
Fusion Business Solutions (P) Limited provided back office support for an
insurance sales and services agency. The team was responsible for process
changes, endorsements, policy renewals, and requotes.
BUSINESS CONSULTING, ACCOUNTING & RECRUITING FOR HVAC CO
5.0
Quality 5.0 Schedule 5.0 Cost 5.0 Willing to Refer 5.0
"They were superb in responding and delivering the tasks."
Mar 6, 2024
Director Owner, MFAIR Services Ltd
Francesca Furlanetto
* Engineering
* London, United Kingdom
* 1-10 Employees
* Online Review
* Verified
Thanks to Fusion Business Solutions (P) Limited's efforts, the client saw an
increase in their lead conversion rate. The team was responsive and committed to
delivering tasks beyond what was required. Their integrity and understanding of
the business allowed them to create bespoke services.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director Owner of MFAIR Services Ltd
Describe what your company does in a single sentence.
HVAC Business - Air conditioning, ventilation, Refrigeration services
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Fusion Business Solutions (P)
Limited to accomplish?
* Admin Support and Business Admin improvement strategies
SOLUTION
How did you find Fusion Business Solutions (P) Limited?
They approach me
Why did you select Fusion Business Solutions (P) Limited over others?
* High ratings
* Great culture fit
* Company values aligned
How many teammates from Fusion Business Solutions (P) Limited were assigned to
this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key
deliverables.
* Admin work assistance,
* Admin work data collecting and saving strategies,
* Accounting Bookkeeping services,
* Recruiting services
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or
success?
The great organisational results and company growth in the procedures developed
together increasing our lead conversion increased rate.
Describe their project management. Did they deliver items on time? How did they
respond to your needs?
They were superb in responding and delivering the tasks required doing always
more than was required providing excellent services.
What was your primary form of communication with Fusion Business Solutions (P)
Limited?
* Virtual Meeting
* Email or Messaging App
What did you find most impressive or unique about this company?
The integrity within the business and the huge value they deliver creating
bespoke services for the need of their customers without keeping it standard.
They aim to understand in details the service, integrity, type of business of
their customer adapting to the need that the business require and what it wants
to communicate to the market
Are there any areas for improvement or something Fusion Business Solutions (P)
Limited could have done differently?
Nothing I can think of right now
RATINGS
5.0
* Quality
5.0
Service & Deliverables
* Schedule
5.0
On time / deadlines
* Cost
5.0
Value / within estimates
* Willing to Refer
5.0
NPS
* Accounting Business Consulting Recruiting
* Less than $10,000
* Sep. 2023 - Feb. 2024
Fusion Business Solutions (P) Limited was hired by an HVAC business to provide
admin support. The team worked on admin assistance, data collecting and saving
strategies, accounting, and recruiting.
QUALIFIED REPS & LINKEDIN MARKETING FOR INSURANCE COMPANY
5.0
Quality 5.0 Schedule 5.0 Cost 5.0 Willing to Refer 4.5
"They’ve met and exceeded our expectations."
Mar 5, 2024
Executive, Bottom Line Insurance Services
Anonymous
* Financial services
* San Diego, California
* 1-10 Employees
* Online Review
* Verified
Thanks to Fusion Business Solutions (P) Limited, the client has completed their
monthly enrollment audits and corrected discrepancies. Their LinkedIn profile
has also gained more connections. The team has been highly responsive and
attentive to the client’s needs, resulting in a fruitful engagement.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I'm an executive at Bottom Line Insurance Services
Describe what your company does in a single sentence.
Bottom Line Insurance Services excels at providing top level service and Bottom
Line rates to companies that offer Employee Benefit Plans.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Fusion Business Solutions (P)
Limited to accomplish?
* Keep up with our level of service with regards to managing Ease for our
clients
SOLUTION
How did you find Fusion Business Solutions (P) Limited?
Online Search
Why did you select Fusion Business Solutions (P) Limited over others?
* Pricing fit our budget
* Good value for cost
How many teammates from Fusion Business Solutions (P) Limited were assigned to
this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key
deliverables.
Fusion has supplied a qualified representative to assist us with our Insurance
Agency. Specifically working with our client's Ease online systems to keep up
with enrollments/terminations, notating our CRM and follow ups when necessary.
They also conduct monthly audits on the accounts to ensure Ease membership
matches the carrier membership. Our representative has also assisted us with our
Linked In profile to gain connections in order to set appointments to grow our
agency.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or
success?
All monthly enrollment audits have been completed and discrepancies were
uncovered and taken care of correctly. Our Linked In profile has gained
connections and we are working on the next step of actual appointments for new
business.
Describe their project management. Did they deliver items on time? How did they
respond to your needs?
Our representative is backed up with a team and they have all been very
responsive and attentive to our needs. Communication has been very good when
scheduling and completing specific Audit/projects.
What was your primary form of communication with Fusion Business Solutions (P)
Limited?
* Virtual Meeting
* Email or Messaging App
What did you find most impressive or unique about this company?
That we are able to collaborate and do most of the required work virtually as
well as they are open to in person Zoom meetings and communication when needed.
Are there any areas for improvement or something Fusion Business Solutions (P)
Limited could have done differently?
They’ve met and exceeded our expectations.
RATINGS
5.0
* Quality
5.0
Service & Deliverables
* Schedule
5.0
On time / deadlines
* Cost
5.0
Value / within estimates
* Willing to Refer
4.5
NPS
* Back Office Outsourcing Insurance Services & Brokers Social Media Marketing
* $10,000 to $49,999
* May 2023 - Ongoing
Fusion Business Solutions (P) Limited provides qualified representatives for an
insurance company. The team conducts monthly audits on the client’s accounts and
helps with the client’s LinkedIn marketing.
BUSINESS PROCESS MGMT & BOOKKEEPING FOR CONSULTING FIRM
4.5
Quality 4.5 Schedule 4.5 Cost 5.0 Willing to Refer 4.5
"We've built a good relationship with them, and they are always willing to help
us with whatever we present them."
Feb 8, 2024
Associate Director of Operations & Marketing, Consulting Co
Anonymous
* Consulting
* Los Angeles, California
* 11-50 Employees
* Online Review
* Verified
n/a’s work has been met with positive acclaim. The team is efficient,
hardworking, and on top of the ball.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Associate Director, Operations and Marketing of a consulting company
Describe what your company does in a single sentence.
Strategy & market intelligence consulting firm for the Precision Medicine
industry.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Fusion Business Solutions (P)
Limited to accomplish?
* Bookkeeping support - reconciling expenses
* Scheduling for executives of the firm
SOLUTION
How did you find Fusion Business Solutions (P) Limited?
Online Search
Why did you select Fusion Business Solutions (P) Limited over others?
* Pricing fit our budget
* Good value for cost
How many teammates from Fusion Business Solutions (P) Limited were assigned to
this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key
deliverables.
Provide Business Process Management services to build more efficient and
scalable back-end operations and to assist with the following activities:
* Calendar Management – schedule meetings/book travel
* Account Bookkeeping support (e.g., expense management and record-keeping)
In addition, Consultant may offer services for other miscellaneous
administrative tasks as per the instructions provided by.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or
success?
We rely on Leo to reconcile our Abacus expenses weekly with little supervision.
He has gained the trust of the Partners of our firm to handle their scheduling.
Describe their project management. Did they deliver items on time? How did they
respond to your needs?
Leo is responsive and keeps us updated on the status of assignments.
What was your primary form of communication with Fusion Business Solutions (P)
Limited?
Virtual Meeting
What did you find most impressive or unique about this company?
Their team is really nice and supportive. We've built a good relationship with
them, and they are always willing to help us with whatever we present them.
Are there any areas for improvement or something Fusion Business Solutions (P)
Limited could have done differently?
n/a
RATINGS
4.5
* Quality
4.5
Service & Deliverables
* Schedule
4.5
On time / deadlines
* Cost
5.0
Value / within estimates
* Willing to Refer
4.5
NPS
* Accounting Back Office Outsourcing
* Confidential
* Jan. 2023 - Ongoing
Fusion Business Solutions (P) Limited provided business process management
services for a consulting firm. The team also provided bookkeeping support,
reconciling expenses, and account bookkeeper support.
SERVICE SUPPORT FOR COMMERCIAL INSURANCE AGENCY
5.0
Quality 5.0 Schedule 5.0 Cost 5.0 Willing to Refer 5.0
"They finish projects on time and are timely, professional, and clear with their
responses."
Feb 1, 2024
Operations Manager, Box Insurance Agency
Andrea Nix
* Other Industry
* Grapevine, Texas
* 11-50 Employees
* Online Review
* Verified
Thanks to Fusion Business Solutions (P) Limited, the client's virtual assistance
processes 50-100 tasks a week. The team finishes projects on time and responds
to customer queries professionally and clearly. The team communicated via
virtual meetings, and their experience with Epic stands out.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Operations Manager of Box Insurance Agency
Describe what your company does in a single sentence.
Commercial Insurance
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Fusion Business Solutions (P)
Limited to accomplish?
* Service Support
SOLUTION
How did you find Fusion Business Solutions (P) Limited?
Referral
Why did you select Fusion Business Solutions (P) Limited over others?
* High ratings
* Pricing fit our budget
* Great culture fit
* Good value for cost
* Referred to me
How many teammates from Fusion Business Solutions (P) Limited were assigned to
this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key
deliverables.
* Process change requests and endorsements
* Order Loss Runs
* Download client documents from carrier websites
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or
success?
Our VA processes 50-100 tasks a week.
Describe their project management. Did they deliver items on time? How did they
respond to your needs?
They finish projects on time and are timely, professional, and clear with their
responses to the team and clients.
What was your primary form of communication with Fusion Business Solutions (P)
Limited?
Virtual Meeting
What did you find most impressive or unique about this company?
The VA's work our work hours, they have experience with Epic and other software
we currently use.
Are there any areas for improvement or something Fusion Business Solutions (P)
Limited could have done differently?
So far we are impressed with our VA and even the backup VA.
RATINGS
5.0
* Quality
5.0
Service & Deliverables
* Schedule
5.0
On time / deadlines
* Cost
5.0
Value / within estimates
* Willing to Refer
5.0
NPS
* Back Office Outsourcing Customer Service Outsourcing
* Less than $10,000
* May 2023 - Dec. 2039
Fusion Business Solutions (P) Limited provides service support for a commercial
insurance agency. The team processes change requests and endorsements, orders
loss runs, and downloads clients' documents.
BACK-OFFICE OUTSOURCING FOR INSURANCE AGENCY
4.5
Quality 4.0 Schedule 4.5 Cost 4.0 Willing to Refer 4.5
"They're always there to work with us to meet our requirements and change course
if needed."
Oct 12, 2023
Operations Director, Insurance Agency
Anonymous
* Financial services
* Elgin, Illinois
* 1-10 Employees
* Online Review
* Verified
Fusion Business Solutions (P) Limited has helped the client reduce their
response time and workload. Their team impresses the client with their
availability, flexibility, attentiveness to details, and timely delivery of
outputs. Moreover, they communicate well via email and messaging apps.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Operations Director of an insurance company.
Describe what your company does in a single sentence.
We are an independent insurance agency.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Fusion Business Solutions (P)
Limited to accomplish?
Help with backroom support
SOLUTION
How did you find Fusion Business Solutions (P) Limited?
Online Search
Why did you select Fusion Business Solutions (P) Limited over others?
Good value for cost
How many teammates from Fusion Business Solutions (P) Limited were assigned to
this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key
deliverables.
Back office support:
* Provide customer service and support for the creation of:
* Personal lines quoting
* certificate of insurance (COI) creation
* Renewal quoting and analysis
* Workflow completion
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or
success?
Measure by reducing response time and reducing the workload for others.
Describe their project management. Did they deliver items on time? How did they
respond to your needs?
Delivered on time. They're always there to work with us to meet our requirements
and change course if needed.
What was your primary form of communication with Fusion Business Solutions (P)
Limited?
Email or Messaging App
What did you find most impressive or unique about this company?
They have a strong attention to detail and process that helps with our industry.
Are there any areas for improvement or something Fusion Business Solutions (P)
Limited could have done differently?
Nothing.
RATINGS
4.5
* Quality
4.0
Service & Deliverables
* Schedule
4.5
On time / deadlines
* Cost
4.0
Value / within estimates
* Willing to Refer
4.5
NPS
* Back Office Outsourcing
* Confidential
* Jan. 2023 - Ongoing
Fusion Business Solutions (P) Limited provides back-office outsourcing services
to an insurance agency. They create personal line quotations, produce COI, and
analyze and provide quotes for policy renewals.
BACK OFFICE OUTSOURCING FOR INSURANCE AGENCY
5.0
Quality 5.0 Schedule 5.0 Cost 5.0 Willing to Refer 5.0
Oct 10, 2023
Principal, Allegiance First Insurance
Amber Warner
* Financial services
* Menifee, California
* 1-10 Employees
* Online Review
* Verified
Fusion Business Solutions (P) Limited has demonstrated a high level of
reliability, helping scale the client's business. They've ensured timely
delivery and promoted stellar communication. The service provider's adaptability
and client-oriented approach are key elements of their work.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Principal of Allegiance First Insurance
Describe what your company does in a single sentence.
Insurance Agency
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Fusion Business Solutions (P)
Limited to accomplish?
* Customer Service
SOLUTION
How did you find Fusion Business Solutions (P) Limited?
Online Search
Why did you select Fusion Business Solutions (P) Limited over others?
* High ratings
* Company values aligned
How many teammates from Fusion Business Solutions (P) Limited were assigned to
this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key
deliverables.
Back office support, exceptional.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or
success?
Communication & Reliability has helped our business. We are very happy!
Describe their project management. Did they deliver items on time? How did they
respond to your needs?
Yes, always communicative and on time.
What was your primary form of communication with Fusion Business Solutions (P)
Limited?
* In-Person Meeting
* Virtual Meeting
* Email or Messaging App
What did you find most impressive or unique about this company?
We were impressed how adaptive they have been to our business and expectations.
Very communicative and will go the extra mile to help will all tasks.
Are there any areas for improvement or something Fusion Business Solutions (P)
Limited could have done differently?
Not at this time. N/A
RATINGS
5.0
* Quality
5.0
Service & Deliverables
* Schedule
5.0
On time / deadlines
* Cost
5.0
Value / within estimates
* Willing to Refer
5.0
NPS
* Back Office Outsourcing
* Confidential
* June - Dec. 2023
Fusion Business Solutions (P) Limited provides back office outsourcing services
for an insurance agency. The team manages the client's customer service and
offers back office support.
BACK OFFICE OUTSOURCING FOR INDEPENDENT INSURANCE AGENCY
5.0
Quality 5.0 Schedule 5.0 Cost 4.5 Willing to Refer 5.0
"The team has been delightful to work with so far."
Oct 5, 2023
CEO, Lindquist Insurance Associates, Inc.
Anonymous
* Consumer products & services
* Farmington, Connecticut
* 1-10 Employees
* Online Review
* Verified
Fusion Business Solutions (P) Limited’s efforts have been met with positive
acclaim, thanks to their timely deliverables. The team is highly proactive from
a workflow standpoint, and internal stakeholders are impressed with the service
provider's communicative approach.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of Lindquist Insurance Associates, Inc.
Describe what your company does in a single sentence.
We are an Independent Insurance Agency representing multiple property and
casualty insurance companies for the purpose of selling and servicing their
products to individuals and companies.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Fusion Business Solutions (P)
Limited to accomplish?
* Assisting our licensed agents for the sole purpose of providing excellent
service to our customers.
* Servicing customers through our companies' proprietary IT systems (back
office)..
* Assisting our licensed agents in expediting transactions.
SOLUTION
How did you find Fusion Business Solutions (P) Limited?
Referral
Why did you select Fusion Business Solutions (P) Limited over others?
* Pricing fit our budget
* Referred to me
* Company values aligned
How many teammates from Fusion Business Solutions (P) Limited were assigned to
this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key
deliverables.
Processing customer requested transactions.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or
success?
Timeliness of deliverable transactions
Describe their project management. Did they deliver items on time? How did they
respond to your needs?
Excellent. Proactive communications and measures to make sure they were meeting
our goals.
What was your primary form of communication with Fusion Business Solutions (P)
Limited?
Email or Messaging App
What did you find most impressive or unique about this company?
Proactiveness; communications; The team has been delightful to work with so far.
Are there any areas for improvement or something Fusion Business Solutions (P)
Limited could have done differently?
With any new relationship, we are always "tweaking" our working relationship and
Fusion management has been reactive and positive to our needs all along the way.
RATINGS
5.0
* Quality
5.0
Service & Deliverables
* Schedule
5.0
On time / deadlines
* Cost
4.5
Value / within estimates
* Willing to Refer
5.0
NPS
* Back Office Outsourcing Customer Service Outsourcing
* Confidential
* Aug. 2023 - Ongoing
An insurance agency hired Fusion Business Solutions (P) Limited to provide back
office support. The team is responsible for processing and fulfilling customer
transactions and requests.
BACK-OFFICE SUPPORT FOR INSURANCE AGENCY
5.0
Quality 5.0 Schedule 5.0 Cost 4.5 Willing to Refer 5.0
"They're highly motivated to create value for our business."
Aug 8, 2023
Principal, Insurance Company
Anonymous
* Financial services
* Exton, Pennsylvania
* 1-10 Employees
* Online Review
* Verified
Fusion Business Solutions (P) Limited is highly motivated to create value for
the client's business, performing tasks on a satisfactory level. The team is
responsive to the client's requests, changing needs, and feedback and offers
excellent communication via virtual meetings.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Principal of a financial services company
Describe what your company does in a single sentence.
Mid-size commercial lines insurance agency
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Fusion Business Solutions (P)
Limited to accomplish?
* Back office support
* Improve efficiences
SOLUTION
How did you find Fusion Business Solutions (P) Limited?
rec'd a marketing email from Fusion
Why did you select Fusion Business Solutions (P) Limited over others?
* Pricing fit our budget
* Good value for cost
How many teammates from Fusion Business Solutions (P) Limited were assigned to
this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key
deliverables.
Daily download of transactions from company websites, renewal of insurance
policies in agency management system, updating detail in client file to reflect
downloaded changes or renewal policies as issued by the company. Additional
services include filing claims, updating claims status in AMS, creating
submissions and adding and updating clients in AMS.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or
success?
Daily reports on work performed
Describe their project management. Did they deliver items on time? How did they
respond to your needs?
They're highly motivated to create value for our business and eager to perform
tasks on a level satisfactory to our business. Very responsive to requests for
additional work. Prompt to respond to changing needs or corrections to work.
What was your primary form of communication with Fusion Business Solutions (P)
Limited?
Virtual Meeting
What did you find most impressive or unique about this company?
Responsive & high touch. Great communication
Are there any areas for improvement or something Fusion Business Solutions (P)
Limited could have done differently?
not that comes to top of mind
RATINGS
5.0
* Quality
5.0
Service & Deliverables
* Schedule
5.0
On time / deadlines
* Cost
4.5
Value / within estimates
* Willing to Refer
5.0
NPS
* Back Office Outsourcing
* Confidential
* Jan. 2023 - Ongoing
Fusion Business Solutions (P) Limited provides back-office support to an
insurance agency. Their work includes downloading transactions, renewing
insurance policies, updating customer files, and filing claims.
VIRTUAL ASSISTANT SERVICES FOR RECRUITING COMPANY
5.0
Quality 5.0 Schedule 5.0 Cost 5.0 Willing to Refer 5.0
"They prioritize delivering accurate and reliable results, ensuring tasks are
completed precisely and professionally."
May 21, 2023
Recruiting Partner, Recruiting Company
Anonymous
* Human Resources
* Orlando, Florida
* 1-10 Employees
* Online Review
* Verified
Fusion Business Solutions (P) Limited has helped the client expand their
candidate pool, reduce time-to-fill metrics, improve the quality of placements,
drive revenue growth, and save time and costs. Moreover, the service provider
impresses the client with their proactive communication and planning.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Recruiting Partner of a human resources company
Describe what your company does in a single sentence.
We are the recruiting company of choice for clients and candidates.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Fusion Business Solutions (P)
Limited to accomplish?
* Increase Productivity
* Expand Market Reach
* Optimize business operations
* Streamline operations
SOLUTION
How did you find Fusion Business Solutions (P) Limited?
* Online Search
* Outreach on LinkedIn
Why did you select Fusion Business Solutions (P) Limited over others?
* Pricing fit our budget
* Good value for cost
* Professionalism and transparency from the initial conversation
How many teammates from Fusion Business Solutions (P) Limited were assigned to
this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key
deliverables.
Scope of Work with FusionFirst:
The scope of work with FusionFirst encompasses a comprehensive range of virtual
assistant services tailored to meet specific business needs. Their team of
highly skilled virtual assistants collaborates closely with me to understand my
requirements and provide efficient support across various domains. The scope of
work includes, but is not limited to, the following areas:
1. Administrative Support:
1. Researching candidate and client leads
2. Managing calendars and scheduling appointments
3. Updating Salesforce database with new leads
4. Gathering data and preparing reports
2. Project Coordination and Support:
1. Assisting in project planning, tracking, and coordination
2. Conducting research and preparing project-related documentation
3. Collaborating with team members to ensure project milestones are met
Summary of Key Deliverables:
The key deliverables from FusionFirst include:
1. Timely and Efficient Task Completion: FusionFirst ensures that tasks and
assignments are completed within the agreed-upon timeframes, allowing me to
stay on schedule and meet important deadlines.
2. Accurate and Reliable Assistance: FusionFirst provides accurate and reliable
support, ensuring that tasks are executed with attention to detail and
adherence to requirements and standards.
3. Enhanced Productivity and Efficiency: By outsourcing tasks to FusionFirst,I
was able to improve productivity and efficiency and focus on high-value
activities while routine tasks are handled effectively by my virtual
assistant.
4. Customized Solutions and Flexibility: FusionFirst tailored their services to
align with my unique needs, providing customized solutions and the
flexibility to adapt to changing requirements.
In summary, the key deliverables from FusionFirst encompass timely and accurate
completion of tasks, increased productivity, customized solutions, and
flexibility to meet the specific needs of my business.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or
success?
1. Increased Candidate Pipeline: FusionFirst VA's contributes to expanding my
candidate pool, resulting in a larger and more diverse talent pipeline.
Measurable outcomes include a higher number of qualified candidates for each
position and increased engagement from potential candidates.
2. Improved Time-to-Fill: FusionFirst VA's expertise in candidate sourcing,
screening, and coordination streamlined the hiring process, leading to a
reduction in time-to-fill metrics. Measurable outcomes include a shorter
time between job requisition and successful placements, ensuring faster
turnaround times for my clients.
3. Higher Quality Placements: FusionFirst VA's thorough candidate assessment
and screening processes contributes to higher quality placements. Measurable
outcomes include improved candidate fit and positive feedback from clients
on the caliber of candidates provided.
4. Increased Revenue and Growth: Working with FusionFirst VA can help drive
revenue growth. Measurable outcomes may include an increase in billable
placements, higher placement fees, and improved financial performance
overall.
5. Time and Cost Savings: By leveraging FusionFirst VA services, I achieve
measurable time and cost savings. This can be measured by comparing the time
and resources spent on internal recruitment efforts versus the efficiency
and cost-effectiveness of outsourcing to FusionFirst VA.
Describe their project management. Did they deliver items on time? How did they
respond to your needs?
FusionFirst's project management approach is characterized by its commitment to
delivering items on time and catering to my unique needs. Here's an overview of
how they accomplish these objectives:
1. Effective Planning and Scheduling: FusionFirst began the project by
meticulously planning and scheduling tasks and milestones. They work closely
with me to understand my project requirements, timelines, and deliverables.
By establishing clear objectives and timelines from the start, they laid the
foundation for successful project management.
2. Proactive Communication: FusionFirst emphasizes proactive and transparent
communication throughout the project lifecycle. They ensure regular updates
and progress reports, keeping me informed about the project's status,
potential challenges, and any adjustments needed to meet deadlines. Their
team is readily available to address any questions or concerns I have,
fostering a collaborative and responsive working relationship.
3. Skilled Resource Allocation: FusionFirst carefully allocates resources to my
project based on the required skill sets and expertise. They leverage their
team's diverse skill pool and experience to ensure that the right
individuals are assigned to each task. By matching resources effectively,
they optimize productivity and minimize delays.
4. Agile Methodology: FusionFirst adopts an agile project management
methodology, enabling them to adapt to changing project requirements and
priorities. This approach allows for flexibility and quick adjustments,
ensuring that they can respond promptly to evolving needs while maintaining
focus on delivering items on time.
5. Continuous Monitoring and Risk Mitigation: FusionFirst monitors project
progress closely, regularly reviewing milestones, tasks, and timelines. They
identify any potential risks or bottlenecks early on and take proactive
measures to mitigate them. By actively managing risks, they minimize
disruptions and maintain the project's momentum.
6. Client-Centric Approach: FusionFirst is dedicated to understanding and
addressing my specific needs. They actively listen to my requirements,
preferences, and feedback, ensuring that their project management approach
aligns with my expectations. They strive to deliver personalized solutions
that cater to my unique business objectives.
7. Timely Issue Resolution: Should any issues or challenges arise during the
project, FusionFirst takes immediate action to resolve them. They prioritize
problem-solving and leverage their expertise and experience to find
efficient solutions. Their commitment to addressing issues in a timely
manner helps maintain project timelines and deliver items on time.
What was your primary form of communication with Fusion Business Solutions (P)
Limited?
* Virtual Meeting
* Email or Messaging App
What did you find most impressive or unique about this company?
FusionFirst stands out for their dedication to customization and personalized
solutions. They understand my unique needs and requirements, and they tailor
their services accordingly. Their team takes the time to understand my specific
goals and objectives. FusionFirst's emphasis on quality and attention to detail
is also noteworthy. They prioritize delivering accurate and reliable results,
ensuring tasks are completed precisely and professionally.
This commitment to quality contributes to the overall effectiveness and value of
their services. Furthermore, FusionFirst's proactive and responsive
communication is commendable. They maintain transparent and open lines of
communication, providing regular updates and promptly addressing any concerns or
queries. Their commitment to proactive communication fosters a collaborative and
supportive working relationship.
Overall, FusionFirst's versatility, customization, focus on quality, and
proactive communication set them apart as an impressive and unique company in
the virtual assistant services industry. Their ability to adapt to diverse
business needs and deliver high-quality results is a testament to their
expertise and commitment to client satisfaction.
Are there any areas for improvement or something Fusion Business Solutions (P)
Limited could have done differently?
Not at the moment.
RATINGS
5.0
* Quality
5.0
Service & Deliverables
* Schedule
5.0
On time / deadlines
* Cost
5.0
Value / within estimates
* Willing to Refer
5.0
NPS
* Customer Service Outsourcing Recruiting Sales Outsourcing
* Confidential
* Apr. 2023 - Ongoing
Fusion Business Solutions (P) Limited provides virtual assistant services to a
recruiting firm. They provide administrative and project coordination support,
including researching and managing calendars.
Showing 1-10 of 55 Reviews
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