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GET https://3ccontactservices.com/

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GET https://3ccontactservices.com/

<form class="bdt-search bdt-search-navbar bdt-width-1-1" role="search" method="get" action="https://3ccontactservices.com/">
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Text Content

 * Home
 * About Us
   * People
   * Careers
 * Inbound Solutions
   * Customer Response Services
   * Booking Appointments
   * Customer Email Management Solutions
   * Help Desk/Contact Center Service
   * Virtual Receptionist Services in Canada
   * Customer Live Chat Support Solutions
 * Outbound Solutions
   * Appointment Setting and Confirmation
   * Promotional Services
   * Brand Awareness
 * Blog
 * Contact

Menu
 * Home
 * About Us
   * People
   * Careers
 * Inbound Solutions
   * Customer Response Services
   * Booking Appointments
   * Customer Email Management Solutions
   * Help Desk/Contact Center Service
   * Virtual Receptionist Services in Canada
   * Customer Live Chat Support Solutions
 * Outbound Solutions
   * Appointment Setting and Confirmation
   * Promotional Services
   * Brand Awareness
 * Blog
 * Contact

Request A Free Quote

 * Home
 * About Us
   * People
   * Careers
 * Inbound Solutions
   * Customer Response Services
   * Booking Appointments
   * Customer Email Management Solutions
   * Help Desk/Contact Center Service
   * Virtual Receptionist Services in Canada
   * Customer Live Chat Support Solutions
 * Outbound Solutions
   * Appointment Setting and Confirmation
   * Promotional Services
   * Brand Awareness
 * Blog
 * Contact

Menu
 * Home
 * About Us
   * People
   * Careers
 * Inbound Solutions
   * Customer Response Services
   * Booking Appointments
   * Customer Email Management Solutions
   * Help Desk/Contact Center Service
   * Virtual Receptionist Services in Canada
   * Customer Live Chat Support Solutions
 * Outbound Solutions
   * Appointment Setting and Confirmation
   * Promotional Services
   * Brand Awareness
 * Blog
 * Contact

Request A Free Quote



WHAT’S THE DIFFERENCE BETWEEN A CALL CENTER AND A HELP DESK?

 * Steven
 * February 1, 2017
 * 10:09 am

» Home » Blog » What’s the Difference between a Call Center and a Help Desk?

Some people may be under the impression that a call center and a help desk are
one and the same, but there are actually quite a few differences between them.
If you think your business may be in need in one of these services, it’s
important to note the difference between a call center and help desk to select
the one that’ll best suit your needs.


WHAT IS A CALL CENTER?

Call centers typically deal with customer support or issues on behalf of a
business and sometimes even conduct sales. Businesses typically have call
centers to help address customer service issues like products questions,
returns, and maybe even sales. Phone-based support remains one of the most
relied upon methods of customer service and support, despite the availability of
the Internet. Call centers often end up being outsourced, and aren’t always
handled by the business directly; outsourcing is a common solution since it’s an
effective way to manage costs.


WHAT IS A HELP DESK?

A help desk, on the other hand, is typically focused on IT and technical support
rather than customer-related services. A help desk works to resolves technical
issues, like password resets or network and software issues. Help desks are also
commonly outsourced for largely the same reasons that call centers are:
cost-effectiveness.


CALL CENTER VS. HELP DESK

The main difference between a call center and a help desk is that they address
different issues. A call center is designed to handle customer concerns and
provide customer support while the purpose of a help desk is to offer IT or
technical support. When it comes to deciding on a call center vs. a help desk,
your choice depends on the specific needs of your business and which option
would best suit your needs. If you require both customer service and IT support,
you may need to contract both services.

Outsourcing both call centers and help desks can help businesses cut down on
costs as well as address customer service and technical issues more effectively
and efficiently. It’s often cheaper to outsource call center and help desk
support rather than doing it in house. You don’t necessarily need to go overseas
to take advantage of this, since there are many agencies that offer these
services in North America. You can even improve the quality of service that your
customers and employees receive since you’ll be able to hire outsourced
employees that have extensive knowledge of your industry.

Whether you’re looking for a partner to handle customer service, technical
support, or data verification processes, 3C Contact Services can help you.
Providing business solutions to a variety of clients with diverse markets, we
are dedicated to expanding each of their businesses quickly and efficiently
while maintaining a long-term growth pattern. If you want to learn more about
how 3C Contact Services can help grow your business, contact us today.


PrevPreviousWhy Location Matters when Choosing a Call Center

NextImportance of Inbound Call Center Services in Insurance SectorNext


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