get.nice.com Open in urlscan Pro
104.17.70.206  Public Scan

URL: https://get.nice.com/You-Asked-Feb2024-Registration.html
Submission: On March 19 via manual from PL — Scanned from PL

Form analysis 3 forms found in the DOM

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          <option value="BQ">Bonaire, Sint Eustatius and Saba</option>
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          <option value="BG">Bulgaria</option>
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          <option value="GM">Gambia</option>
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          <option value="GD">Grenada</option>
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          <option value="GT">Guatemala</option>
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          <option value="HT">Haiti</option>
          <option value="HM">Heard Island and McDonald Islands</option>
          <option value="VA">Holy See (Vatican City State)</option>
          <option value="HN">Honduras</option>
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          <option value="IQ">Iraq</option>
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          <option value="NE">Niger</option>
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          <option value="PS">Palestine, State of</option>
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          <option value="PY">Paraguay</option>
          <option value="PE">Peru</option>
          <option value="PH">Philippines</option>
          <option value="PN">Pitcairn</option>
          <option value="PL">Poland</option>
          <option value="PT">Portugal</option>
          <option value="PR">Puerto Rico</option>
          <option value="QA">Qatar</option>
          <option value="RE">Réunion</option>
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          <option value="RU">Russian Federation</option>
          <option value="RW">Rwanda</option>
          <option value="BL">Saint Barthélemy</option>
          <option value="SH">Saint Helena, Ascension and Tristan da Cunha</option>
          <option value="KN">Saint Kitts and Nevis</option>
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          <option value="SN">Senegal</option>
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          <option value="SL">Sierra Leone</option>
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Join our upcoming webinar:



 Register here

Session 3 | You Asked: How should I do workforce management in the digital era?
March 21, 2024 at 11:00 am EST, 4:00 pm GMT

Workforce management solutions were built to handle voice-only contact centers,
but that world that is being displaced by digital channels. Forecasting and
scheduling resources (human and bots) for digital interactions require different
policies, processes, data collection techniques, and algorithms than those that
have been applied for decades in voice-only contact centers. Although phone
calls are not going away any time soon, voice-centric WFM solutions are
sub-optimal and inherently inefficient. Join this webinar to hear Donna Fluss,
president of DMG Consulting, and Andrea Matsuda, product marketing leader at
NICE, discuss the challenges confronting WFM as contact centers become
increasingly digital.

We'll discuss:


 * Why companies need to revamp their WFM policies, procedures, and applications
   to support the digital generation
 * Top challenges voice-centric WFM solutions are facing with digital
   interactions
 * How NICE is helping enterprises transition and reposition their WFM solutions
   to meet the needs of digital-centric customers


Speakers:

Donna Fluss
President, DMG Consulting LLC

Andrea Matsuda
Senior Product Marketing Manager, NICE

--------------------------------------------------------------------------------

On Demand | You Asked: What does it mean to be CX AI-ready in 2024?
Watch now

In this webinar, we sit down with David Myron from Omdia to discuss what it
means for organizations to get ready for, evaluate, and implement AI
successfully to achieve their goals. We will discuss AI trends and how to
evaluate business needs and desired outcomes when choosing AI solutions.

In this session you will learn:


 * Foundational must-haves for successful AI implementation
 * How to evaluate where your company is on their AI journey
 * How to select the right AI solutions to achieve your company's objectives


Speakers:

David Myron
Principal Analyst, Business Platforms & Applications, Omdia

Michele Carlson
Senior Product Marketing Manager at NICE

--------------------------------------------------------------------------------

On Demand | You Asked: How should we use digital and AI to reduce costs and
drive efficiency? 
Watch now

Digital and AI both took the contact center by a storm. Companies across all
industries are rapidly incorporating digital across all their CX activities
while also infusing capabilities such as Generative AI and automation throughout
their digital customer journey. While firms are making rapid technology
advances, changes in the economic landscape have altered strategic priorities.
Aberdeen’s latest CX survey shows that reducing costs and improving efficiency
now rank as the number one business objective, and it’s very closely followed by
improving customer satisfaction and retention rates.

Join this NICE Talk to learn:

 * Top strategic priorities driving CX leaders' agenda in 2024
 * The role and ROI of intelligent automation in modern CX programs
 * How to best measure CX success in a digital-enabled and AI-powered world
 * Secrets of how best-in-class firms succeed in intelligent CX automation
 * Real-life success stories


Speakers:

Omer Minkara
Vice President & Principal Analyst, Aberdeen

Brian Mistretta
Director of Product Marketing, NICE



Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB


REGISTER NOW

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How should I do workforce management in the digital era? [March 21]



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What does it mean to be CX AI-ready in 2024? [On Demand]



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How should we use digital and AI to reduce costs and drive efficiency? [On
Demand]














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Want to stay connected? Check this box to confirm your consent for us to use
your contact details to provide news and updates from NICE. You may withdraw
your consent at any time. For additional information about NICE’s privacy
practices, please visit our Privacy Policy.





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