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SoundHound AI Acquires Amelia, Expanding Its Scale and Reach In Conversational
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AMELIA AI AGENTS


WHERE INNOVATION MEETS EXPERTISE

By combining cutting-edge innovation in Conversational AI and Generative AI with
unparalleled industry expertise, we deliver powerful enterprise AI agents that
automate tasks, answer questions and create phenomenal value.

Get Started with Amelia

SOUNDHOUND AI ACQUIRES AMELIA, EXPANDING ITS SCALE AND REACH IN CONVERSATIONAL
AI ACROSS NEW VERTICALS.


TODAY'S ENTERPRISES FACE MOUNTING PRESSURE

Customer expectations are through the roof. Employees feel burned out and
disengaged. And all the while, the pace of AI innovation is causing both
excitement and confusion in the market.

 * 72%
   
   Of Customers Want Immediate Service

 * 77%
   
   Of Employees Are Not Engaged At Work

 * 50%
   
   Of IT Leaders Are Struggling to Drive Value With AI


THE SOLUTION: AMELIA AI AGENTS

While we can't fix all these problems, we can make things a bit easier.

Powered by the latest AI technologies, Amelia AI Agents are software that are
always available to help customers and employees. AI agents communicate in
natural language to answer questions and solve issues.

Our tried-and-true framework helps businesses quickly see the benefits of using
AI agents, which typically fall into one of three categories: Answer Agents,
Action Agents and Autonomous Agents.

Request a Demo

Answer Agents
 * Answer Agents
 * Action Agents
 * Autonomous Agents


 * AMELIA ANSWERS: INSTANT INFORMATION DISCOVERY
   
   When information is hard to find, customers get frustrated and employees
   waste their time. Answer Agents solve this problem. Built on the Amelia
   Answers platform, these AI agents consume information from knowledge bases,
   websites and documents, and use both Deterministic and Generative AI
   techniques to turn this information into instant and accurate answers to
   people's questions.
   
   Discover Amelia Answers


 * AMELIA ACTIONS: SEAMLESS TASK RESOLUTION
   
   Contact centers and support teams are often short-staffed and busy, causing
   long wait times. Action Agents ease the pressure on contact centers by
   automating many tasks. Built on the Amelia Actions platform, these AI agents
   are trained in thousands of skills and can learn new ones. They also use
   Generative AI to uncover new use cases and improve experiences.
   
   Explore Amelia Actions


 * AUTONOMOUS: THE NEXT EVOLUTION OF ENTERPRISE AI AGENTS
   
   Autonomous Agents are how we envision the future of AI. These AI agents
   combine Amelia Answers and Amelia Actions, along with cutting-edge AI
   research, to make it easier to build and scale AI. Instead of needing to be
   configured step-by-step, Autonomous Agents are given instructions and
   expectations, and they will figure out the rest.
   
   Get In Touch


LEADING ENTERPRISES RELY ON
AMELIA AI AGENTS


 * AEROMEXICO


 * ASICS


 * BNP PARIBAS SECURITIES SERVICES


 * FUJITSU


 * TELEFÓNICA


 * VISIONWORKS


 * RESORTS WORLD LAS VEGAS


 * SEGUROS SURA CHILE


 * AMERICAN HERITAGE CREDIT UNION


 * NN GROUP


 * THE UNITED STATES NAVY


 * AVEANNA HEALTHCARE

View All Customer Stories


EXPLORE OUR AI AGENT USE CASES


 * AI AGENTS FOR CUSTOMERS
   
   Elevate customer experiences with personalized, efficient and intelligent
   interactions powered by Amelia AI Agents.
   
   As customer expectations grow, delivering exceptional experiences has become
   a top priority for business leaders. Strengthen relationships and increase
   satisfaction with Answer Agents that make it easier for customers to find the
   information they need. With Action Agents, save customers’ time and improve
   their experience by providing faster resolutions and decreasing average
   handle time.
   
   Learn More
   
    * Financial Institutions
    * Healthcare
    * Insurance
    * Telecommunications
    * Travel
   
   ExpandClose


 * AI AGENTS FOR EMPLOYEES
   
   Empower employees and improve productivity with timely support from Amelia AI
   Agents.
   
   Give employees the tools and resources they need to succeed at work. With
   Answer Agents, employees spend less time looking for information and more
   time on tasks that growth the business. Accelerate IT and HR issue resolution
   with Action Agents to improve workforce satisfaction and help employees get
   back to work faster.
   
   Learn More
   
    * Agent Experience
    * HR Services
    * IT Services
   
   ExpandClose


AMELIA IS THE RECOGNIZED LEADER FOR ENTERPRISE AI SOLUTIONS

Over the past year, Amelia has been acknowledged in more than a dozen
third-party analyst reports as a leader in Conversational AI and business
process automation.

Read the Reports


OUR AI AGENTS HAVE ENTERPRISE-GRADE FEATURES


 * SEAMLESS INTEGRATION AND SCALABILITY
   
   Amelia AI Agents easily integrate with existing enterprise systems, such as
   major CRM, ERP, contact center and back-end systems. As business and market
   needs evolve, Amelia AI Agents integrate and scale to match demand.


 * ENTERPRISE SECURITY AND PRIVACY
   
   Given that Amelia AI Agents are purpose-built for business use, they are
   equipped with all the security and privacy requirements necessary for
   enterprise environments. Specifically, Amelia AI Agents adhere to ISO, HIPAA,
   SOC 2, PCI-DSS and GDPR compliance standards.


 * CAPABILITIES THAT SUPPORT GLOBAL BRANDS
   
   Amelia AI Agents are available around-the-clock to serve customers and
   employees on any voice or chat channel. Fluent in over 100 languages, Amelia
   AI Agents help global companies provide exceptional service to more users.




HOW YOUR BUSINESS BENEFITS
FROM OUR AI AGENTS

 * <1Min
   
   Average Speed-to-Answer

 * 50%+
   
   Increase In Contact Center Efficiency

 * Millions
   
   Of Annual Conversations Automated

 * 90%+
   
   First-Contact Resolution


LATEST NEWS AND INSIGHTS

View More


 * GARTNER® INNOVATION INSIGHT: AI AGENTS


 * QKS GROUP: SOUNDHOUND AI’S VISIONARY MOVE - SHAPING THE FUTURE OF VOICE
   COMMERCE


 * REVOLUTIONIZING THE TRAVEL AND HOSPITALITY SECTOR WITH AI


 * GARTNER IT SYMPOSIUM/XPO™ 2024: ORLANDO
   
   October 21, 2024, 8:00am EDT


 * SOUNDHOUND AI ANNOUNCES PARTNERSHIP WITH MUSC HEALTH TO TRANSFORM PATIENT
   ACCESS WITH AI AGENTS


 * BREAKING GROUND IN THE MULTI-AGENT AI UNIVERSE


 * SOUNDHOUND AI ACQUIRES AMELIA, SIGNIFICANTLY EXPANDING ITS SCALE AND REACH IN
   CONVERSATIONAL AI ACROSS NEW VERTICALS AND HUNDREDS OF ENTERPRISE BRANDS


 * HARNESSING THE POWER OF AI IN HEALTHCARE AND DERMATOLOGY


 * EVEREST GROUP: CONVERSATIONAL AI PRODUCTS PEAK MATRIX® ASSESSMENT 2024


 * HOW WILL AI IMPACT JOBS OF THE FUTURE?

PreviousNext


LET’S GET STARTED

Connect with our team of experts to discover how Amelia AI Agents will help you
tackle your organization’s biggest customer and employee experience challenges.

Contact Amelia

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