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 * Shippers
   back Shippers
   
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 1. Home
 2. Global Privacy Notice


GLOBAL PRIVACY NOTICE

At C.H. Robinson, we respect your privacy and believe in transparency so that
people and organizations can control their data and make meaningful choices in
how it is used.

This Notice details how we handle personal information as well as how you can
make choices related to your personal information.

Q: SCOPE OF GLOBAL PRIVACY NOTICE

C.H. Robinson Worldwide, Inc., and its affiliates and subsidiaries
(collectively, "C.H. Robinson") respect your privacy. This Global Privacy Notice
(this, “Notice”) is global in nature and explains how C.H. Robinson collects and
processes personal information obtained via its websites, application software,
and mobile apps.

References to "website(s)" include CHROBINSON.COM, MYTMC.COM, FREIGHTQUOTE.COM,
NAVISPHERE.COM, NAVISPHERECARRIER.COM, CHROBINSON.COM/EN-US/CAREERS,
CHROBINSON.COM/EN-UK/CAREERS, and any other website produced, managed, and
maintained by C.H. Robinson.

References to “mobile apps” include Navisphere® Carrier Mobile Application,
Navisphere Driver Mobile Application, Navisphere Customer Mobile Application and
any other mobile application produced, managed, and maintained by C.H. Robinson.

This Notice describes:

 1.  Updates to our Global Privacy Notice
 2.  Legal Basis for Collecting and Processing Personal Information;
 3.  Categories of Personal Information We Collect;
 4.  Sources from Which We May Collect Personal Information;
 5.  Purposes and Methods for Processing the Information We Collect;
 6.  Information We May Share;
 7.  Your Rights and Choices;
 8.  Data Retention;
 9.  Data Transfers;
 10. Data Protection;
 11. Cookie Statement;
 12. Information of Children Under the Age of 16;
 13. How You Can Contact Us.

Q: UPDATES TO OUR GLOBAL PRIVACY NOTICE

This Notice describes C.H. Robinson's current data protection policies and
practices. We reserve the right to update it periodically. When we do, we will
indicate in this section when it was most recently updated and why the changes
were made.

This Global Privacy Notice was last modified September 2023 for increased
compliance with global laws and regulations, updating our methods of processing,
updating our categories of third parties..

Q: LEGAL BASIS FOR COLLECTING AND PROCESSING PERSONAL INFORMATION

C.H. Robinson processes personal information only according to applicable laws
and regulations and only where we have an appropriate legal basis to do so.
Depending on the jurisdiction where personal information is collected and
processed, examples of legal bases that C.H. Robinson may rely on include when:

 * you consent;
 * the processing is necessary for our legitimate interests and applicable laws
   and regulations allow for this lawful basis;
 * we must comply with applicable legal, contractual, and/or regulatory
   requirement; and/or
 * C.H. Robinson is a Data Processor, as a party to a contract with our
   customers.

Q: CATEGORIES OF PERSONAL INFORMATION WE COLLECT

Subject to applicable global laws and regulations, we may collect and process
personal information about you, some of which could be sensitive personal
information, that you have provided either directly to us or indirectly from
sources identified in the ‘Sources from which We may Collect Information’
section of this Notice.

The categories of individuals and the categories of personal information may
include:


Categories of Individuals Categories of Personal Information C.H. Robinson May
Obtain Users of Websites and Mobile Applications Operating system data; weblog
data; URL clickstream and website pathway data; browser name and version; device
ID; IP address; website visit statistics Customers/Shippers Professional contact
information; other business contact information to support business processes
completed on customer/shipper behalf; shipment origin and destination addresses;
business financial information; usernames and passwords used to access C.H.
Robinson resources; IP address; device ID; statistical information; survey
responses; and/or social media identifiers when customers/shippers contribute
content on our platform(s) Carriers/Drivers Professional contact information;
driver contact information; business financial information; government
identification; geo-location data beginning four (4) hours prior to a load
pickup and throughout the duration of transit when you use our mobile apps;
usernames and passwords used to access C.H. Robinson resources; IP address;
device ID; statistical information; survey responses; and/or social media
identifiers when carriers/drivers contribute on our platform(s) Applicants for
Employment, Contractors and/or Contingent Workers Contact information;
professional reference contact information; professional social media public
profile data from professional sites (e.g., LinkedIn); previous employment,
education, and industry certifications; browsing data from our careers site
(e.g., IP address, website statistics, browsing preferences, clickstream data,
etc.); diversity, equity, and inclusion data; fitness to work certifications;
results of background checks; candidate survey feedback

 

Q: SOURCES FROM WHICH WE MAY COLLECT INFORMATION

C.H. Robinson collects information about you from various sources striving to
only collect the minimum amount of personal information necessary to achieve the
purpose of collection.

Sources from which we may collect personal information:

 * Directly from You
    * in connection with an actual or potential business relationship with us;
    * through information submitted by you in connection with the use of our
      products, services, and/or application software;
    * when you respond to surveys; and/or
    * to provide requested white papers.

 * Third Parties, such as
   * regulators, governments, and authorized law enforcement agencies;
   * courts, tribunals, arbitrators or other judicial committees;
   * other third parties when allowed or required by law;
   * those that perform customer requested activities;
   * our professional advisors and auditors;
   * a successor or potential successor organization if, for example, we
     transfer the ownership or operation of one of our websites to another
     organization or if we merge with another organization;
   * various cloud service providers;
   * publicly available information systems;
   * consumer reporting agencies;
   * agents;
   * trade associations;
   * commercial information services; and/or
   * Cookie technology (see Cookie Statement).

Q: PURPOSES AND METHODS FOR PROCESSING THE INFORMATION WE COLLECT

C.H. Robinson lawfully uses your personal information for a variety of purposes,
but in particular to:

 * provide our products and services;
 * improve and develop products and services, including to train internal
   artificial intelligence models;
 * handle your job application;
 * market to you;
 * promote more relevant products and services to you;
 * promote compliance with applicable legal requirements, industry standards,
   and corporate policies;
 * promote security to protect against and prevent fraud, claims, and other
   liabilities and to manage corporate risk exposure; and
 * any other purpose about which we provide notice at the time of collection.



Some C.H. Robinson business processes may use one or more of the following
methods to process your personal information:

 * C.H. Robinson employees, contractors, or agents manually processing your
   personal information in order to provide our relevant services and products;
 * forms, surveys, SMS and/or email messages, to communicate with you,
   understand your preferences and provide our products and services;
 * internally developed software, such as our mobile applications, to aid in
   managing our business processes and relationships with you;
 * third-party software development kits (‘SDKs’), application programming
   interfaces (‘APIs’) and electronic data interchanges (‘EDIs’) to aid in
   managing our business processes and relationships with you;
 * artificial intelligence, including natural language technology, for data
   analysis and product development to improve predictions and decisions, as
   well as increase efficiencies to better serve our customers and carriers;

The categories of individuals and the purposes for processing personal
information may include:

Categories of Individuals Purposes for Processing Personal Information Users of
Websites and Mobile Applications Promote relevant products and services;
understand and improve the effectiveness of our websites and mobile
applications; troubleshoot our websites and mobile applications; enforce our
terms of service related to use of our websites and mobile applications; and
provide information requested by users of our websites Customers/Shippers
Provide requested information, products, and services; provide effective
customer service; facilitate payments for services; contact customers/shippers
with special offers and other information we believe will be of interest;
contact customers/shippers with information and notices related to use of our
products and services; invite customers/shippers to participate in surveys and
provide feedback; improve our products and services; provide services that
require regulatory oversight; develop new products and services; optimize our
business operations; utilize remarketing campaigns using online behavioral
advertising techniques; improve our marketing and promotional efforts;
understand, improve, and troubleshoot the effectiveness of our application
software, websites, and mobile applications; and/or enforce any commercial
agreement(s) Carriers/Drivers Provide requested information, products, and
services; provide effective customer service; facilitate payments; provide
credit for services; geo-location data, beginning four (4) hours prior to a load
pickup and throughout the duration of transit; communicate and coordinate
shipment status information; comply with customer security requirements; provide
insights into shipment characteristics, strategies, route efficiencies, and
allocation of transportation assets; utilize remarketing campaigns using online
behavioral advertising techniques; contact carriers/drivers with special offers
and other information we believe may be of interest; contact carriers/drivers
with information and notices related to the use of our products and services;
invite carriers/drivers to participate in surveys and provide feedback; improve
our products and services; develop new products and services; optimize our
business operations; understand, improve, and troubleshoot the effectiveness of
our application software, websites, and mobile applications; and/or enforce any
commercial agreement(s) Applicants for Employment, Contractors and/or Contingent
Workers Contact applicants, contractors, and/or contingents regarding possible
employment; process applications; determine eligibility for employment; keep
applicants, contractors, and/or contingents about future roles we think may be
of interest; improve our talent acquisition process; drive diversity, equity,
and inclusion initiatives; and/or report on diversity and equity when required
by local laws and regulations

 

Q: INFORMATION WE MAY SHARE

C.H. Robinson does not sell personal information nor share personal information
in unexpected or unlawful ways. However, there may be instances where we share
information because we are legally or contractually required to do so, or in
instances where it is necessary to perform certain services and support our
business functions.

The personal information C.H. Robinson may share with third party service
providers is encompassed by the section of this notice titled “Categories of
Personal Information We May Collect.”

Categories of third parties we may have shared the personal information we
collect within the preceding 12 months:

 * regulators, governments and authorized law enforcement agencies;
 * to other third parties when allowed or required by law;
 * courts, tribunals, arbitrators or other judicial committees;
 * our professional advisors and auditors;
 * our affiliates, including trade associations and credit bureaus;
 * a successor or potential successor organization if, for example, we transfer
   the ownership or operation of one of our websites to another organization or
   if we merge with another organization;
 * third parties performing customer requested activities;
 * third parties providing machine learning and artificial intelligence
   capabilities;
 * web browser cookies and similar technologies;
 * various cloud providers.

All the above categories exclude text messaging originator opt-in data and
consent; this information will not be shared with any third parties.

California Residents

California law requires that we provide transparency about personal information
we “sell,” which broadly includes scenarios in which C.H. Robinson has shared
personal information with third parties in exchange for valuable consideration.

To exercise your right to opt out of the future sales or sharing of your
personal information, you may:

 * Submit a "Do Not Sell or Share My Personal Information" request; or
 * Enable a Global Privacy Control (“GPC”) signal from your browser (more
   details in our Cookie Notice Section); or
 * Contact us as specified in the How to Contact Us section of this Notice.

Residents of the People’s Republic of China

Chinese law requires that we provide transparency in our third-party processing
relationships. To learn more about our third-party processors, including the
name and contact details of the third party, the purpose and method of the
third-party processing, and the type of personal information processed by the
third party, please contact us using the information in the How To Contact Us”
section below.

All the above categories exclude text messaging originator opt-in data and
consent; this information will not be shared with any third parties.

Q: YOUR RIGHTS AND CHOICES

We want to make sure that you feel in control of your personal information and
to know how you can change your preferences related to the collection and use of
your personal information. Therefore, we offer you certain choices about what
personal information we collect from you and how we use that information.

Subject to applicable laws and regulations, you may have the right to:

 * be informed about and make decisions about your personal information;
 * request an explanation of the rules of personal information processing (China
   Residents);
 * request access to and receive a machine-readable copy of the personal
   information we maintain about you;
 * request the deletion of your personal information;
 * correct, updated, or supplement inaccuracies in your personal information;
 * object to and stop the processing of your personal information;
 * restrict or refuse to allow others to process your personal information;
 * opt-out of the sale and sharing of your personal information;
 * limit the use and disclosure of your sensitive personal information; and/or
 * request information about, object to, and stop automated decision making
   related to your personal information.
 * In the event of your death, to allow your next of kin, for their own lawful
   interests, to exercise your rights of access, copy, correct, deletion, etc.
   (Residents of the People’s Republic of China);
 * right to complain, without prejudice, to any relevant governmental
   authorities, including the China Cyberspace Administration authorities,
   though we would appreciate the chance to deal with your concerns so please
   contact us in the first instance (Residents of the People’s Republic of
   China).

To exercise the above rights on behalf of yourself or on behalf of another as an
approved authorized agent, you may:

 * submit a request using the following link: Individual Rights Request;
 * submit a Do Not Sell or Share My Personal Information Request (California
   Residents) or enable a Global Privacy Control; or
 * contact us as specified in the How to Contact Us section of this Notice.

How We Respond to Requests Related to your Personal information

C.H. Robinson will not discriminate against you for exercising rights related to
your personal information. Subject to applicable laws and regulations, we
promptly process, and where necessary, respond to requests related to the use
and processing of personal information.

Please note that in some instances, we may need to ask you for additional
information to verify your identity, especially when we receive requests from an
individual acting on behalf of another as an authorized agent

In some instances, we may be obligated to limit or deny your request if we have
a lawful justification for doing so, such as a legal obligation to maintain the
personal information.

Q: DATA RETENTION

Subject to applicable laws and regulations, C.H. Robinson takes steps to ensure
that the personal information we collect and process about you is retained for
only as long as it is necessary for the original purpose for which it was
collected. After this period, it will be deleted or in some cases anonymized.

For more information about C.H. Robinson retention periods applied to your
personal data, please contact us as specified in the How to Contact Us section
of this Notice.

Q: INTERNATIONAL DATA TRANSFERS

Subject to applicable global laws and regulations, C.H. Robinson transfers to
and stores data in the United States.

When we transfer your personal information outside of your home country to
countries which may not offer an equivalent level of protection for personal
information to the laws of your home country, for example, to the United States,
we take steps required by applicable global laws and regulations to make sure
that your personal information is properly protected. As such, we take
appropriate safe-guarding measures as required by law.

These safeguarding measures may include:

 * data transfer agreements; and
 * standard contractual clauses in our contracts;
 * where applicable, the appropriate collection of your consent;
 * appropriate assessments of risks related to the transfer of personal
   information;
 * appropriate security safeguards to protect personal information.

To obtain more information about the safeguards we have put in place, please
contact us using the information provided in the How to Contact us Section of
this Notice or see the Data Protection section of this notice.

To exercise rights you may have related to your personal information, please
visit the Your Rights and Choices section of this Notice.

Q: DATA PROTECTION

Protection of the information you entrust to us is our priority.

To help protect the information we collect, store and process, including your
personally identifiable information, we maintain administrative, technical and
physical safeguards designed to secure this information against accidental,
unlawful or unauthorized destruction, loss, alteration, access, disclosure, or
other forms of unauthorized or unlawful processing commensurate with the risks
posed by the particular type of processing, the nature of the personal data and
in accordance with applicable law and applicable guidelines.

Additionally, we take steps to ensure that the personal information we collect
is accurate and up to date. We retain information as long as it is necessary and
relevant for our operations and in alignment with the purpose of collection,
applicable laws, and internal policies. We update and test our security
technology on an ongoing basis. We restrict access to your personal data and
train our employees about the importance of confidentiality and maintaining the
privacy and security of the information we manage.

Q: COOKIE STATEMENT

C.H. Robinson uses cookies, pixel tags, and other technologies (“Cookies”) to
automatically collect information about your interactions, such as browser type,
pages viewed, links clicked, and other actions you take in connection with our
websites, online ads, and email. Other third parties you chose to visit may do
the same. This Cookie statement explains: (1) what a cookie is and why we use
them; (2) how you can manage your cookies, and (3) what kind of cookies may be
on our sites.

What are Cookies and why do we use them?

Cookies are small pieces of data provided by most websites which are stored by
your web browser on the computer, mobile device, or other device that you are
using. Cookies are useful because they allow our websites to remember your
preferences, enable us to learn which areas of our website are useful and which
areas need improvement, and provide you with personalized advertisements and
content.

Additionally, we use Cookies to facilitate navigation, to display information
more effectively, to personalize your experience, to understand how our websites
are used, to market our products and services, to measure the success of our
marketing campaigns, and for security purposes.

First party and third-party Cookies

C.H. Robinson uses both first party and third-party Cookies. First party cookies
are set directly by the website the user is visiting. Third-party cookies are
set by a domain other than the one the user is visiting. When you visit or
interact with our site, we or our authorized service providers may use third
party cookies to show advertisements on websites across the Internet. Third
parties, including, but not limited to, Google Analytics, and Adobe Analytics
use cookies to serve ads based on someone’s past visits to any of our websites.

Persistent and Session Cookies

Persistent Cookies are stored by web browsers on your device until they expire
or until they are deleted by you. Expiration of a persistent Cookie is
determined by the Cookie creator and can be based on a particular date or length
of session time. This means that for the Cookie’s lifespan, its information will
be transmitted to the creator’s server every time the user visits the website
that it belongs to or another website configured to check for that Cookie.
Persistent Cookies are also known as “tracking Cookies.”

Session Cookies are temporarily on our device and only sed by a website during
your visit. This type of Cookie may store information you enter and track your
activity within the website. A session Cookie is deleted after you leave the
website or when the browser is closed.

How do you manage Cookies?

You may receive a cookie consent pop up window when browsing our sites. If you
do, you will have a choice to accept all cookies, decline all cookies, or learn
more about the cookies we use on our sites. You may be provided the ability to
accept or decline certain types of cookies based on your preferences.
Additionally, most devices allow you to block Cookies by adjusting the settings
on your browser. However, if you use your browser settings to block all Cookies
(including Functional Cookies, such as those allowing you to log-in) you may not
be able to access all or parts of our websites or our websites may not function
as effectively.

For further information about how to block Cookies, please refer to your browser
'help' section or see www.allaboutcookies.org.

Global Privacy Control and Do Not Track Signals

C.H. Robinson recognizes the Global Privacy Control (“GPC”) emitted from
California residents’ web browsers, as well as GPC signals from other
jurisdictions which require C.H. Robinson to do so. GPC is a setting you can
enable in your web browser to communicate your privacy preferences for not
having certain information about your webpage visits collected across websites.
For more details, including information on how to turn on GPC, visit
https://globalprivacycontrol.org/.

C.H. Robinson does not currently act in response to Do Not Track signals. Some
browsers may transmit “do not track” signals to websites with which the browser
communications. Because of differences in how web browsers incorporate and
activate this feature, it is not always clear whether users intend for these
signals to be transmitted, or whether they are even aware of them. C.H. Robinson
does not currently take action in response to these signals.

Types of Cookies we use

We categorize our cookies into three types: required, functional, and
advertising. Any of these Cookies may be first party, third party, persistent,
or session Cookies.

Cookie Type Explanation Choice Required Cookies Cookies that enable core site
functionality Always Active Functional Cookies Cookies that allow us to analyze
site usage so we can measure and improve performance Accept or Decline
Advertising Cookies Cookies that are used by advertising companies to serve ads
that are relevant to your interests Accept or Decline

 

Q: USE OF OUR WEBSITES BY CHILDREN UNDER THE AGE OF 16

Our websites are not intended for children under the age of 16.

We are proud of our websites and we strive to ensure that they do not offend
people of any age. However, unless otherwise noted on a particular site, our
websites are not intended for children under the age of 16 years without the
permission of a parent or guardian.

If you believe that a child has submitted personal information on or through our
websites without the consent and supervision of a parent or guardian, please
contact us using the information provided in the “How to Contact Us” section of
this Notice.

Q: HOW TO CONTACT US

If you have any questions or comments about this Notice, or if you would like us
to update information we have about you or your preferences, you may contact us
using the information below.

Global Data Privacy Director
C.H. Robinson Worldwide, Inc.
14701 Charlson Road, Suite 1200
Eden Prairie, MN 55347 United States
Phone: 952-683-3399
Email: privacy@chrobinson.com

Review the C.H. Robinson Ocean Transportation Terms and Conditions

Review the C.H. Robinson Customs Brokerage & Global Forwarding Services Terms
and Conditions

Review the C.H. Robinson CTPAT Commitment Statement

Review the C.H. Robinson Domestic Air Shipment Terms and Conditions

Review the C.H. Robinson Global Air Shipment Terms and Conditions

Review the C.H. Robinson Air Quote Terms and Conditions

Review the C.H. Robinson Ocean Quote Terms and Conditions

Review the C.H. Robinson Australia Trading Terms and Conditions

Review the C.H. Robinson New Zealand Trading Terms and Conditions

 

Review the C.H. Robinson Canada Standard Freight Forwarding Terms and Conditions

Review the C.H. Robinson Canada Conditions commerciales standards pour le
transit de C.H. Robinson Mondial Canada, Ltée

Review the C.H. Robinson Canada Warehouse Trading Terms and Conditions

Review the C.H. Robinson Canada Customs Brokerage Terms and Conditions

Review the C.H. Robinson Canada Conditions commerciales standards pour le
courtage en douane de C.H. Robinson Mondial Canada, Ltée

 

Review the C.H. Robinson Term and Conditions Mexico 2022

Review the C.H. Robinson Terminos y Condiciones de los Servicios en Mexicon 2022

 

Review the C.H. Robinson EU Global Forwarding Terms and Conditions

Review the C.H. Robinson EU Global Forwarding Terms and Conditions—Romanian

Review the C.H. Robinson EU Global Forwarding Terms and Conditions—Spanish

Review the C.H. Robinson EU Global Forwarding Terms and Conditions—French

Review the C.H. Robinson EU Global Forwarding Terms and Conditions—Italian

Review the C.H. Robinson EU Global Forwarding Terms and Conditions—German

Review the C.H. Robinson EU Global Forwarding Terms and Conditions—Polish

Review the C.H. ROBINSON INTERNATIONAL SPAIN S.A.U. Terms and Conditions

Review the C.H. ROBINSON INTERNATIONAL SPAIN S.A.U. Terms and Conditions—Spanish

Review the C.H. Robinson Términos y Condiciones de Transporte Courier y Camión
Europa

Review the C.H. Robinson Colombia Contrato de Agenciamiento de Carga
Internacional—Spanish

 





14701 Charlson Road
Eden Prairie, MN 55347-5076


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