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For businessesCategoriesBlogLog in CategoriesBlogLog inFor businesses Looks like you’re in Germany. Go to the German Trustpilot site 1. Media & Publishing 2. Photography 3. Photo Printing Service 4. Resnap OverviewReviewsAbout RESNAP REVIEWS 8,386 • Great 4.2 In the Photo Printing Service category resnap.com Visit this website resnap.com Visit this website Asking for reviews Verified additional company details See business transparency Write a review WRITE A REVIEW REVIEWS 8,386 Filter by:RatingEnglish -------------------------------------------------------------------------------- Excellent 64% Great 16% Average 7% Poor 4% Bad 9% -------------------------------------------------------------------------------- Filter by:RatingEnglish All reviewsAll reviewsbookphotoqualityphoto bookyeartimepagememorycompanyalbumonewayservicemoneyweekthingorder KD KATHLEEN DOWNER 2 reviews US -------------------------------------------------------------------------------- 3 days ago I AM NOT HAPPY WITH MY BOOK AT ALL I am not happy with my book at all. The quality of the pictures is very poor. They are blurry and you have cut off the heads of the subjects as well as including 2-3 lousy pictures of the same. Why would you put in the same pictures?? I selected different pictures. I want my money back. I will go elsewhere to get my book of pictures. -------------------------------------------------------------------------------- UsefulShare Reply from Resnap A day ago Dear Kathleen, Thank you for your feedback. We are sorry to hear that you are not 100% satisfied with your recent photobook order. For quick assistance about your order please kindly contact us again via our email address which is support@resnap.com . We look forward hearing from you. Regards Resnap Read 1 more review about Resnap LN Linda Newby 2 reviews US -------------------------------------------------------------------------------- 4 days ago TERRIBLE PHOTO QUALITY Terrible photo quality, poor resolution and grainy in the book pages. -------------------------------------------------------------------------------- UsefulShare Reply from Resnap A day ago Dear Linda, Thank you for your feedback. We are sorry to hear that you are not 100% satisfied with your photobook order. For quick assistance about your order please kindly contact us again via our email address which is support@resnap.com Regards Resnap Susanna Kelland 4 reviews US -------------------------------------------------------------------------------- Updated Jan 25, 2022 FRUSTRATING. NO HUMANS WORK HERE TO HELP. This issue was fixed and a refund given. But make sure you order what you want the first time, as the process is very automated! Original review: None of my emails about a problem with a double payment are being returned. All auto responses. Chat is a robot. Emails are auto responses. Messenger is auto response. They sent an auto email that said my book was being cancelled. I didn’t get a confirmation email for my firs order so I reordered. I need to talk to a real human about charging twice. I am very frustrated. This is an automated process with NO CUSTOMER SERVICE! -------------------------------------------------------------------------------- UsefulShare JL Jeri Linnert 1 review US -------------------------------------------------------------------------------- Jan 22, 2022 NEED TECHNICAL SUPPORT FROM A HUMAN BEING I have ordered 4 books from resnap in the past, at $100 a shot, that i was very satisfied with. However, i have literally spent a week working on my next album and i keep getting an "oops error" when trying to uoload the album so i can finish it. I can not contact any type of human being to help me with these technical issues. I haved tried for days. If i have to delete this album and start from scratch i am going to be royally pissed off. I work for the largest logistic company in the world. I do not have a problem sharing my experience with every single person I deliver to....if this problem is not corrected immediately. -------------------------------------------------------------------------------- UsefulShare Reply from Resnap Jan 24, 2022 Dear Jeri, Thank you for your feedback. We are very sorry that you're experiencing a technical issue and were unable to get in touch. We are unable to find any recent contacts with your name, therefore we kindly ask you to please email us to support@resnap.com so that we can assist you further and resolve this as soon as possible. Looking forward to your contact and the opportunity to help you. Kind Regards, Resnap Team BB Barbara Bartels 1 review AU -------------------------------------------------------------------------------- Dec 22, 2021 I HAVE ORDERED THREE BOOKS AND ANOTHER… I have ordered three books and another just sent in. I love the quality of the book and the fast service. I would recommend resnap to everyone -------------------------------------------------------------------------------- UsefulShare KU Kunde 2 reviews NL -------------------------------------------------------------------------------- Updated Jan 9, 2022 Redirected I AM STILL WAITING FOR MY DELIVERY. THE MISTAKE HAS BEEN CORRECTED I am still waiting for my delivery. Track and trace does not work. The Chat bot is not helpful at all. Customer service response nihil. And for Christmas I don’t have a present for my mother. The book already is payed in full. Not satisfied After this comment, customer service reacted immediately. Something had been going wrong indeed. I got a new shipment. My foto book arrived within a week. And the quality is great! Once you get into contact with real people the service is perfect! -------------------------------------------------------------------------------- UsefulShare Reply from Resnap Dec 21, 2021 Dear Kunde, Thanks for your review. We are very sorry that your order is yet to be delivered. Would you be so kind to please email us to support@resnap.com with your order number and delivery address, so that we can assist you with your order? Looking forward to your contact and the opportunity to assist you. Kind Regards resnap Doris Marlene Umana Aguirre 1 review US -------------------------------------------------------------------------------- Sep 14, 2021 I NEED HONEST ANSWER I am absolutely disappointed with RESNAP they offer shipping in 12 days and it has been almost a month and my order does not arrive, I paid more than 100 dollars and they do not respond to my claim, I want my money back. -------------------------------------------------------------------------------- UsefulShare Reply from Resnap Sep 16, 2021 Dear Doris, Thank you for sharing your review. We're very sorry to learn that your order hasn't arrived yet. We would like to resolve this as soon as possible for you. Unfortunately, we couldn't find any contact details of yours here on Trustpilot. Could you kindly send us an email to support@resnap.com with your order number and delivery address please? Our sincere apologies again for any inconvenience caused. We're looking forward to your email. Thank you in advance. Kind regards, Resnap MR Mary Richter 1 review US -------------------------------------------------------------------------------- Aug 12, 2021 Redirected I AM VERY DISAPPOINTED WITH SEVERAL OF… I am very disappointed with several of the pictures I just received my book and at least 25 photos are terrible what will you do to correct this this was supposed to be a gift for my husband of our lives with the family I'm ashamed to give it to him -------------------------------------------------------------------------------- UsefulShare Reply from Resnap Aug 13, 2021 Dear Mary, Thank you for contacting us. We are very sorry to learn that you are disappointed with several of the photos. We will gladly offer you a solution. Please send us an e-mail via support@resnap.com with the following information: - Your order number. - Your e-mail address that you used to place your order. - A further description of the complaint: which pages does it concern, which photos, what exactly is wrong with the photos. We look forward to your e-mail. Our apologies for the inconvenience. Kind regards, Resnap BA barbara 3 reviews US -------------------------------------------------------------------------------- Updated Aug 22, 2021 Redirected PHOTO BOOK FINALLY RECEIVED My photo book finally arrived 7 weeks after ordering. I became frustrated with the not helpful robot responses to my complaints. Delivery was to be 12 business days. The company should tell customers that delivery time is longer. The book itself is very nice. I give three stars because of the bad tracking & not helpful customer support. They respond to complaints with the same Robo-reply. -------------------------------------------------------------------------------- UsefulShare Reply from Resnap Updated Aug 23, 2021 Dear Barbara, Thank you for taking the time to update your review. Our sincere apologies for any disappointment this has caused. We are glad your photo book is delivered. The delivery time is 12 working days, however if there are any complications this can be extended. If your order is delayed by 7 weeks, there must have been issues with the carrier and we do advice customers to contact us via email for further support. Should you have any further questions or concerns, please do contact us. Faye Adams 1 review US -------------------------------------------------------------------------------- Jun 5, 2021 Redirected I ORDERED A PHOTO BOOK APRIL 24 I ordered a photo book April 24 , 2021 my charge card was charged April 26,2021. I haven’t received my book as of yet June 5,2021. $44.10 was charged to my acct. I want my book or my money returned to me. I have ordered several and this is the first time this has happened. -------------------------------------------------------------------------------- UsefulShare Reply from Resnap Jun 7, 2021 Dear Faye, Thank you for taking the time to share your review with us. We are truly sorry to hear your experience with us has not been a satisfactory one. We would like to investigate this matter further and provide a prompt solution. To do so, can you please email our Customer Care at support@resnap.com with your order details. We are once again very sorry for any disappointment caused by this experience. We look forward to hearing from you and resolving this matter promptly. See Trustpilot reviews directly in your Google searches Get Chrome Extension Susan Towler 1 review US -------------------------------------------------------------------------------- Updated Jun 2, 2021 I HAVE ORDERED MANY BOOKS IN THE PAST I have ordered many books in the past. The last one ordered never made it. I contacted them and it was next to impossible to talk or email with anyone. However, this last one has been an awful experience. No shipment tracking information. They said they reprinted the book and shipped. Same thing. Got ANOTHER shipment notification with no working link this am. I have sent MULTIPLE responses and have gotten a different answer everytime. This is now a SHAM. company. Stay away. Something has gone wrong. I am very angry and dissatisfied. I am being lied to. -------------------------------------------------------------------------------- UsefulShare Reply from Resnap Jun 3, 2021 Dear Susan, Thank you for taking the time to share your review with us. We are truly sorry to hear your experience with us has not been a satisfactory one. Unfortunately, there has been some issues with our main carrier which is iParcel. We are investigating this issues further and if your package is affected, we will re-ship a replacement copy to you. It can take 10 working days for your order to be delivered. We are once again very sorry for any disappointment caused by this experience. If you have any questions or concerns, please send an e-mail to support@resnap.com. -F BL Bella Luna 1 review US -------------------------------------------------------------------------------- Updated Jun 1, 2021 THIS IS A SHAM BEWARE! These are all FAKE reviews. They take your money but there is no book. When one does not show up, they promise to make and send you a new book. They tell everybody the same thing. They should be investigated. I bought my book on Facebook. ZERO STARS -------------------------------------------------------------------------------- UsefulShare Reply from Resnap Jun 2, 2021 Dear Bella, Thank you for taking the time to share your review with us. We are truly sorry to hear your experience with us has not been a satisfactory one. Unfortunately, we do have an issue at the moment with iParcel who always ships our orders to US and Canada. This will be resolved very soon. This means if your photo book is not delivered due to this issue, we will re-ship a replacement book to you. We promise that this is not a scam and we are a recognized company by Trustpilot. You can read our reviews on www.trustpilot.com. We are once again very sorry for any disappointment caused by this experience. If you have any questions or concerns, please send an e-mail to support@resnap.com with your order details. We look forward to hear from you. Kimberly Mills Vial 1 review US -------------------------------------------------------------------------------- May 31, 2021 DELIVERY NIGHTMARE! I have ordered numerous books over the past few years and have been very pleased. Delivery has always been timely. However, it appears I’ve fallen into the nightmare many others are reporting on here! They have LOTS of my money, and I have nothing but promises of shipments and reshipments. Keeping my fingers crossed finally get them because I put many hours (not to mention the $) into creating the three books I’m waiting on. -------------------------------------------------------------------------------- UsefulShare Reply from Resnap Jun 1, 2021 Dear Kimberly, Thank you for your feedback. We are sorry to hear that you have not yet received your order. We want you to have your photobook asap. We do apologise that a delay has occurred this time. For quick assistance about your order please kindly contact us again via our chat service available on our website or our email address which is support@resnap.com Regards Resnap MA Marilyn 1 review US -------------------------------------------------------------------------------- May 30, 2021 Verified I STILL DO NOT HAVE A PHOTO BOOK I still do not have a photo book. I did not receive a first shipment and advised you. You said you would mail a second one and I do not have that one either. WHAT is going on ? -------------------------------------------------------------------------------- UsefulShare Reply from Resnap Jun 1, 2021 Hi Marilyn, Thank you for your feedback. We are sorry to hear that you have not yet received your order. For quick assistance about your order please kindly contact us again via our chat service available on our website or our email address which is support@resnap.com Regards Resnap MA Marlie 2 reviews AU -------------------------------------------------------------------------------- May 27, 2021 Verified TOTALLY UNSATISFIED BECAUSE I ORDERED A… Totally unsatisfied because I ordered a photo book for my mum as a mother's day gift and I have sent an email to the team a week or two after mother's day, informing them that she did not receive it. I got an email from the team saying that they will send another one as a replacement. I have contacted her this morning (27/5/2021) and she is still waiting. I do not understand why she is still not in possession of this photo book. -------------------------------------------------------------------------------- UsefulShare Reply from Resnap May 27, 2021 Dear Marlie, Thank you for taking the time to share your review with us. We are truly sorry to hear your experience with us has not been a satisfactory one. We would like to investigate this matter further and provide a prompt solution. To do so, can you please email our Customer Care at support@resnap.com with your order details. We are once again very sorry for any disappointment caused by this experience. We look forward to hearing from you and resolving this matter promptly. LI Linda 1 review US -------------------------------------------------------------------------------- May 26, 2021 Verified YOU HAVE MY $ & I HAVE NOTHING You have my $ & I have nothing! No book delivered! -------------------------------------------------------------------------------- UsefulShare Reply from Resnap May 27, 2021 Dear Linda, Thank you for taking the time to share your review with us. We are truly sorry to hear your experience with us has not been a satisfactory one. We would like to investigate this matter further and provide a prompt solution. To do so, can you please email our Customer Care at support@resnap.com with your order details. We are once again very sorry for any disappointment caused by this experience. We look forward to hearing from you and resolving this matter promptly. SL Sherri Lactosed 1 review US -------------------------------------------------------------------------------- May 25, 2021 Verified I’M VERY SATISFIED WITH QUALITY I’m very satisfied with quality, service and delivery time of Resnap Photo Books. -------------------------------------------------------------------------------- UsefulShare RH Rhonda 1 review US -------------------------------------------------------------------------------- May 22, 2021 Verified I SPENT $90 ON THIS BOOK I spent $90 on this book. When it arrived in the mail, I opened it with excitement and just the cover to begin with was disappointing. The cover was blurry and the picture used had my head cut off the cover. Many blank pages without photos. And many blurry or very grainy photos. I know Facebook pics aren’t always the best, but I feel like the quality of this book is not what it should be for the price. -------------------------------------------------------------------------------- UsefulShare Reply from Resnap May 25, 2021 Dear Rhonda, Thank you for taking the time to share your review. We're sorry to hear that you were not completely satisfied with you order. We would love the opportunity to resolve this. If you have not already, can you please email us at support@resnap.com with your order details. We look forward to hearing from you soon and resolving this asap. Maria Gemma Aquino 1 review US -------------------------------------------------------------------------------- May 20, 2021 Redirected I AM. I Am.. Not Satisfied , How can I return 9r Do Something about it. All books I have made to ordered are Wonserful. BUT , Not This one.. 3 copies and I Changed some of my Photographs.. -------------------------------------------------------------------------------- UsefulShare Reply from Resnap May 21, 2021 Dear Maria, Thank you for your feedback. We are sorry to hear that you are not 100% satisfied with your order. For quick assistance about your order please kindly contact us again via our chat service available on our website or our email address which is support@resnap.com Regards Resnap CA Carol 1 review US -------------------------------------------------------------------------------- May 18, 2021 Verified I HAVE NOT RECEIVED MY PHOTOBOOKS… I HAVE NOT RECEIVED MY PHOTOBOOKS YET!!!! CONTACT ME!! -------------------------------------------------------------------------------- UsefulShare Reply from Resnap May 19, 2021 Dear Carol, Thank you for your feedback. We are sorry to hear that you have not yet received your order. We understand this is very fustrating. For quick assistance about your order status please kindly contact us again via our chat service available on our website or our email address which is support@resnap.com Regards Resnap 123456…393Next page BUSINESS TRANSPARENCY Claimed their Trustpilot profile: January 2017. Verified additional company details -------------------------------------------------------------------------------- See how this company has been using Trustpilot for the past 12 months Asks their customers for reviews — whether positive or negative. Companies who regularly ask their customers to review them tend to have a more representative star rating. Read more -------------------------------------------------------------------------------- Pays to access extra Trustpilot features. Our paid plans offer more review invitations, marketing materials, business support, and more. -------------------------------------------------------------------------------- Typically replies to negative reviews in 24 hours or less. We take all days of the week into account (including weekends) and consider 1- and 2-star reviews to be negative. Read more -------------------------------------------------------------------------------- Has replied to 100% of their negative reviews. We consider 1- and 2-star reviews to be negative. Read more -------------------------------------------------------------------------------- See a detailed overview ABOUT RESNAP Information provided by various external sources Hold onto your favorite memories. Instantly generate a gorgeous photo book using our unique smart technology. -------------------------------------------------------------------------------- CONTACT * support@resnap.com * * Stationsplein 53-57 * 1012AB * Amsterdam * Netherlands -------------------------------------------------------------------------------- CATEGORY * Photo Printing Service ABOUT TRUSTPILOT We're open to all. Reviews are published instantly, without moderation. We show reviews chronologically, and you can filter by star rating, language, location, or keyword. Read about the journey of reviews on Trustpilot. We encourage useful, constructive feedback. Here are 8 tips for writing reviews. We fight fake reviews. Here’s how we safeguard our platform. 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