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Yonyx
YONYX
4.7 (215)
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WHAT IS YONYX?
Yonyx is a cloud based platform for creating decision tree driven interactive
guides that plug into most CRM systems. Yonyx guides helps users follow business
processes in an interactive manner - be it for...
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WHO USES YONYX?
Operations teams using Knowledge driven decision support applications, Technical
support teams, Customer service teams, Pre-Sales, Telemarketing, IT Helpdesk &
ServiceDesk, Technical Writers
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YONYX
4.7 (215)
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ZENDESK SUITE
4.4 (3697)
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USD $55.00
Per Month
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Free Version
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Pricing Options
38
185
Total Features
8
245
Total Integrations
4.8 (215)
4.3 (3697)
Ease Of Use
4.7 (215)
4.1 (3697)
Value For Money
4.8 (215)
4.3 (3697)
Customer Service
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YONYX REVIEWS
Showing 5 of 215 reviews
Overall
4.7
Ease of Use
4.8
Customer Service
4.8
Pros
* The scope of content moderation is fantastic.4 Content management, ease of
adaptability of this software is great.5 It is a value for money experience
for the end user.
* It is easy to use and made our whole company more successful. It is also easy
to change- the administrator can edit at any time quickly which is great for
a growing and changing company.
* The Yonyx support team has also been extremely helpful and great to work with
as we started our partnership together. I highly recommend giving Yonyx a
chance to earn your business.
* Ease of use - we love the simplicity. Second, the Yonyx DNA for the decision
trees; it gives both an immense potential to the design and to the reach and
coverage it offers.
Write a Review
Cons
* The lack of accessibility features could deter some users.
* If the administrator has not set it up properly, there can be broken links,
and then you are left without a place to go.
* Yonyx takes the "Trouble" out of troubleshooting.
* But that's scarcely a problem given we embed these in our own site and use
that navigation instead.
Read All 215 Reviews
MOST HELPFUL REVIEWS FOR YONYX
Wes B.
Product Support Engineer
Machinery, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Show More Ratings
Source: GetApp
September 13, 2016
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"Providing Self-Service to our Dealer Network"
Overall: We use Yonyx to provide troubleshooting and start-up assistance of our
products to our dealers. While we have manuals, documentation, procedures, etc,
it works so well to let our people "choose" what they need help with. And
without needing to flip pages back and forth in a manual as they progress (we
all know how that is "go to page 9, and it says go to page 112, which may take
you to another page, okay now where was I?", instead "BOOM" we take them
directly to answers they want and quick back click, they continue onward. Yonyx
has been more than just an external guide for my company, it is a training tool.
Instead of doing lecture and powerpoints, I open up our Yonyx guides and use
them as well, as they have more incorporated photos than my manuals do. And
again, why flip back and forth through a technical manual, when a Yonyx page can
provide "choices" for answers, and in one click, take you to it. When I first
looked around for some type of Online Flowcharting, I was surprised at all the
flowchart software, but so limited on something that I could use for our network
to provide an easy interactive decision flowchart tool to create easy and quick
hyperlink web pages. Yonyx is a great tool for providing easy Interactive Flow
Charting. They have the best auto expanding decision map view that I have seen.
No, trying to create a flow map on your own. Add more decisions, statements, and
Yonyx adjusts the map for you. No clutter. Overall, I have been very happy with
the ease of creating some lengthy guides.
Pros: While many of my dealers would like an "App", for offline usage, they
forget all the data involved which could make for a big download. Being "cloud"
based, it is easy for me to change information and the next time they use the
guide, it is "up to date" and not using old information by accident.
Cons: Would be nice to add "scoring" as I have seen, for feedback or using to
provide an answer for a tally. I could use this for a teaching or quiz versus
paper copies or using something like surveymonkey.
Recommendations to other buyers: Yonyx is a simple and easy way to create
interactive guides. I have only seen one other company that I considered to be
close to them.
Source: GetApp
September 13, 2016
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Annie E.
Team Lead, Customer Success
Telecommunications, 51-200 employees
Used the software for: 6-12 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
Likelihood to Recommend
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Reviewer Source
Source: Capterra
February 1, 2023
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"An Insightful Review of Yonyx"
Overall: Overall, Yonyx is a great software package that can be used to quickly
and easily build decision trees. The user interface is intuitive and easy to use
and the analytics and reporting tools provide great insight. The pricing
structure can be confusing and the customer support could be improved, but
overall Yonyx is a great choice for anyone looking to create decision trees.
Pros: Yonyx is a great software package that provides an intuitive and powerful
platform for creating decision trees. The user interface is easy to use and
understand and the ability to quickly build decision trees makes this a great
tool for any organization. The built-in analytics and reporting tools are also
very useful and provide valuable insights.
Cons: While Yonyx is a great software package, there are some areas where it
could be improved. The pricing structure can be confusing and it is not always
clear what services are included in the package. Additionally, the customer
support could be improved; the response times can be slow and the resources
available are not always helpful.
Switched From: Microsoft SharePoint
Reasons for Switching to Yonyx: Yonyx has several advantages over its
alternatives. It is easy to use and understand and the analytics and reporting
tools provide valuable insights. Additionally, the decision tree building
capabilities are more advanced than some of the other tools available. Yonyx
also offers great customer support and resources, making it a great choice for
any organization.
Vendor Response
By Yonyx on February 6, 2023
Dear Annie Thank you for your feedback. It helps us constantly improve our
service. 1. We have simplified our pricing. Please visit
https://corp.yonyx.com/pricing/ 2. Please share an example of customer support
that left something to be desired. Please send us an email at support at yonyx
dot com Once again, thank you for your feedback and insights!
Reviewer Source
Source: Capterra
February 1, 2023
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Harsha S.
Email Support
Telecommunications, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
Likelihood to Recommend
Show More Ratings
Reviewer Source
Source: Capterra
June 16, 2023
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"One Of The Best Experience Ever"
Overall: The Yonyx Platform has been an exceptional tool that has greatly
enhanced our business operations and customer support processes. From its
comprehensive functionality to its reliable technical support and near-zero
downtime, Yonyx has consistently exceeded our expectations.One of the standout
features of the Yonyx Platform is its intuitive and user-friendly interface. The
platform's design is sleek and modern, making it easy for our team members to
navigate and utilize its various features. The layout is well-organized,
ensuring that all necessary tools and options are easily accessible, thereby
streamlining our workflow and boosting productivity.The platform's functionality
is nothing short of impressive. Yonyx offers a wide range of features and tools
that have significantly improved our customer support operations. The
interactive decision tree capability has been particularly valuable, allowing us
to create dynamic and customizable guides for our support agents to follow. This
feature ensures consistency in responses and empowers our agents to provide
accurate and efficient support to our customers.Furthermore, the Yonyx Platform
offers robust analytics and reporting functionalities. We can track and analyze
various metrics, such as customer interactions, response times, and issue
resolution rates. These insights have been invaluable in identifying areas for
improvement, optimizing our support processes, and ultimately enhancing customer
satisfaction.
Pros: User-Friendly Interface: The platform offers an intuitive and
user-friendly interface, making it easy for users to navigate and utilize its
features effectively.Interactive Decision Trees: The interactive decision tree
capability allows for the creation of dynamic and customizable guides, enabling
support agents to provide consistent and accurate assistance to
customers.Comprehensive Functionality: The platform offers a wide range of
features and tools, including analytics and reporting functionalities, that help
optimize support processes and improve customer satisfaction.Reliable Technical
Support: Yonyx provides responsive and knowledgeable technical support, ensuring
that any issues or questions are promptly addressed and resolved.Near-Zero
Downtime: The platform exhibits remarkable stability and reliability, minimizing
disruptions to operations and ensuring consistent customer support.Regular
Updates and Improvements: Yonyx consistently updates and enhances the platform
based on user feedback, ensuring that it remains up-to-date and meets evolving
customer needs.
Cons: Learning Curve: While the platform is generally user-friendly, some users
may experience a learning curve when initially navigating and utilizing its
features.Customization Limitations: Although the platform offers customization
options, some users may find certain aspects of customization to be limited or
not fully flexible to meet specific requirements.Integration Challenges:
Depending on the existing systems and tools used by an organization, there may
be challenges or limitations when integrating the Yonyx Platform with other
software or databases.Pricing: The cost of the Yonyx Platform may be a
consideration for some organizations, particularly for smaller businesses or
those with budget constraints.Limited Language Support: The platform's language
support may be limited to specific languages, which could be a drawback for
businesses operating in multilingual environments.Dependency on Internet
Connectivity: As an online platform, the Yonyx Platform relies on stable
internet connectivity, which could be a potential drawback in areas with
unreliable or limited internet access.
Reviewer Source
Source: Capterra
June 16, 2023
share review
Victoria J.
CSR
Real Estate, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
Likelihood to Recommend
Show More Ratings
Reviewer Source
Source: Capterra
September 14, 2022
share review
"review"
Pros: That it works most of the time on a daily basis
Cons: That it isn't consistently working well.
Vendor Response
By Yonyx on September 19, 2022
Dear Victoria We appreciate your feedback and would like to understand your
concerns. I'd appreciate if you could reach out to me at my email - so that we
can setup a zoom meeting.
Reviewer Source
Source: Capterra
September 14, 2022
share review
Mubarak R.
Technical Service
Automotive, 5001-10,000 employees
Used the software for: 6-12 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
Likelihood to Recommend
Show More Ratings
Reviewer Source
Source: Capterra
March 8, 2023
share review
"Well creative application"
Overall: We can solve the number complaints in the field and in the technical
team. saving the money and lots of time implement the video upload option in the
yonyx.
Pros: We can just share the whole technical knowledge with everyone in a very
neat presentation with the help of yonyx. its ease to learn and useful to teach
the difficult complex things in a simple . it saves our time a lot. even the
technical people can learn the things quickly.
Cons: The one and only bad and i feel to be improve is video upload in the
yonyx. initial uploading of the documents is difficult.
Reviewer Source
Source: Capterra
March 8, 2023
share review
Read All 215 Reviews
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