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The 8x8 Experience Communications Platform™

Integrated contact center, voice, video, chat, and embeddable communications.

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Capabilities

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Business Phone
Video Conferencing
Team Chat
Contact Center
APIs: SMS, Voice, Video, Chat Apps

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Integrations
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Learn about moving to the cloud with 8x8


Solutions

By Need

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Business Continuity Planning
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Learn about the solution certified 8x8 Contact Center for Microsoft Teams


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Explore curated content: resources, guides, and webinars.

What is XCaaS?

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COMMUNICATIONS FOR THE CUSTOMER OBSESSED


YOUR CONTACT CENTER AND COMMUNICATIONS SOLUTION TO KEEP CUSTOMERS HAPPY, AGENTS
ENGAGED, AND EMPLOYEES CONNECTED.


See how it works



TRUSTED BY OVER 3 MILLION BUSINESS USERS

See all 8x8 customer stories


"8x8’s usability has been very, very enjoyable. We can make quick adjustments to
the call flows or audio prompts in about 30 seconds and deploy them instantly."

Thomas Rocharz

Director of Contact Centers | Cape Air


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8X8 EXPERIENCE COMMUNICATIONS PLATFORM


UNIFY CUSTOMER ENGAGEMENT AND COMMUNICATIONS ACROSS YOUR ORGANIZATION WITH A
SINGLE, ALL-IN-ONE PLATFORM.

Learn more

Contact center



Unified communications

Communication APIs

Integrations

Deliver exceptional customer experience and keep agents engaged, all with the
essentials you need to easily power your contact center.

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8X8 TECHNOLOGY PARTNER ECOSYSTEM


CREATE CUSTOMIZED, CUSTOMER-CENTRIC SOLUTIONS THAT CATER TO YOUR UNIQUE BUSINESS
NEEDS. MEET AND EXCEED YOUR CX GOALS, WITH INTEGRATIONS THAT LEVERAGE PERSISTENT
DATA AND SEAMLESSLY BLEND INTO THE 8X8 XCAAS PLATFORM.

Learn more about our ecosystem



WHY 8X8


CONNECT AND GROW YOUR BUSINESS ON A PLATFORM YOU CAN TRUST.

Intelligence everywhere

Make every decision smarter with unified journey analytics across every customer
and employee interaction.

Leverage your data

Best-in-class integrations

Supercharge business and CRM apps like Microsoft Teams and Salesforce to
seamlessly connect every workflow.

Explore integrations

Global reliability

Our network is backed by the first platform-wide 99.999% uptime SLA and 35+
public and private data centers.

Ensure call quality

Secure and compliant

End-to-end encryption is just the beginning. 8x8 is certified to the most
rigorous compliance standards.

Secure your data

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GLOBAL PRESENCE AND REACH

99.999%

Uptime SLA

Our network is backed by the first platform-wide uptime SLA across UCaaS and
CCaaS.

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55+

Countries

Enterprise-grade communications and collaboration wherever your business takes
you.

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35+

Data centers

8x8 delivers superior call quality and conversations that sound and feel
natural.

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24/7

Support

8x8 provides 24x7x365, follow-the-sun support with multilingual teams located
around the world.

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TRUSTED AND RECOGNIZED

8x8 named a Leader in 2022 Gartner Magic Quadrant for UCaaS, Worldwide and
recognized in the Gartner CCaaS Magic Quadrant.

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RESOURCES

REPORT
Metrigy Contact Center as a Service MetriRank 2023
Read now
Webinars
Quarterly product update webinars
Watch now
REPORT
Customer Experience: 2030 Vision Report
Download now
Guide
Contact Center Buyers' Guide
Download now
eBook
How Forward Thinking Organizations are Embracing Experience Communications as a
Service
Download now
eBook
Communications for the Customer Obsessed
Download now

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