www.thenorthface.com
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Submitted URL: https://click.e.thenorthface.com/?qs=11e5790778b00552233121aca4686f1d1629ebc08c74ccb9f92225c7a6b9d92ae19eb85965a03e5f05bbd861460d...
Effective URL: https://www.thenorthface.com/help/returns-warranty.html?utm_source=sfmc&utm_medium=email&utm_campaign=210922-ecom-promotional...
Submission: On September 22 via api from US — Scanned from DE
Effective URL: https://www.thenorthface.com/help/returns-warranty.html?utm_source=sfmc&utm_medium=email&utm_campaign=210922-ecom-promotional...
Submission: On September 22 via api from US — Scanned from DE
Form analysis 2 forms found in the DOM
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<div class="topnav-search-input-container">
<div id="search-autocomplete-instruct" class="show-for-sr">When autocomplete results are available, use tab key or down arrow to enter the results. Use the escape key to close the results and clear search field.</div>
<div id="search-autocomplete-live-text" class="show-for-sr" aria-live="assertive" data-live-text="RESULTS FOR "></div>
<input type="text" name="searchTerm" class="topnav-search-input" required="required" placeholder="Search" aria-label="Search" autocomplete="off" aria-describedby="search-autocomplete-instruct" aria-owns="search-autocomplete-results"
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<div class="heading h3 ">Enter Your Email</div>
<p id="footer-email-signup-description" class=" show-for-large ">Adventure is everywhere. Even in your inbox.</p>
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<span class="form-error" aria-live="assertive" role="alert" data-abide-error="" data-form-error-for="footer-email-signup" id="10rvi4-abide-error">A valid email address is required</span>
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<span class="legal-terms-text">I agree to
the <a class="legal-terms-link" data-open="footerLegal" href="/help/terms.contentonly.html" aria-controls="footerLegal" aria-haspopup="true" tabindex="0">Privacy Policy & Terms of Use </a></span>
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<div class="row collapse signup-message hide" role="alert" aria-live="assertive"></div>
</form>Text Content
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results. Use the escape key to close the results and clear search field.
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* Help Center
* Returns & Warranty
RETURN POLICY & WARRANTY
RETURN POLICY
We proudly stand behind the quality of everything we sell and hope you’re happy
with your gear. All products (except footwear) are fully warrantied against
defects in materials and workmanship with a Limited Lifetime Warranty. All
footwear and items from our The North Face Renewed line have a One-Year
Warranty.
Online purchases can be returned online or at The North Face retail stores for
60 days from the time of purchase.
Items purchased online using PayPal, Klarna or Apple Pay are not eligible for
in-store returns and can only be returned online, via the post.
If you're unsatisfied with a product you purchased from The North Face, you can
return your item(s) as follows:
* Items purchased online can be returned online or at The North Face retail
stores within 60 days of purchase.
* Items purchased online via thenorthface.com using PayPal, Klarna or Apple Pay
are not eligible for in-store returns. Please use the pre-paid shipping label
included in your shipped package to complete the return.
* Items purchased from a 3rd party or re-seller must be returned to that same
provider.
* Returned items must be unused and unwashed.
View details of our product warranties here
ONLINE RETURNS
Products purchased through thenorthface.com can be returned within 60 days of
purchase. Items must be unworn, unwashed and have the original tags attached.
Each shipped package will come with a packing slip and a prepaid label for
return shipping.
To return your item:
FIRST
* Sign into your account on thenorthface.com and go to My Account.
* Go to Order History and scroll down to the item you wish to return.
* Click on “Create a Return” next to that item and fill out the required
fields.
THEN
* Find the packing slip from your original package and ensure it is in the
package you’re returning.
* Fill out the prepaid label included in your original package and put it on
the outside of your package.
* Take note of the tracking number for your records.
* Drop the item into any US Postal Service box.
If a packing slip or return shipping label was not included in your original
package or they have been misplaced, please contact Customer Service at (888)
863-1968.
VECTIV WEAR TEST RETURNS
To give customers the chance to “wear test” our VECTIV footwear, we will accept
returns of reasonably worn VECTIV shoes up to 90 days from the date of purchase.
Returns can be processed online or at any The North Face-owned retail stores
(NOT at 3rd party retailers), but customers must provide an original dated
receipt for processing (valid for purchases between 1/26/2021 and 4/2/2022). The
North Face will determine in its sole discretion if a return will be accepted.
Additional restrictions may apply; see full Terms & Conditions.
IN-STORE RETURNS
To return your item in-store, you must have:
* The original receipt or exchange receipt from your order.
* The ability to show order details from your account on thenorthface.com.
Returns without the original receipt, exchange receipt or order details from an
online account can only receive a merchandise exchange at the lowest selling
price of the item(s), and only at the discretion of store management.
Returns will be credited back to the original form of payment. If the original
purchase was made with a credit card, we will refund the purchase only if the
authorized cardholder is present with the same card. If the authorized
cardholder and original card are not both present, we can only issue a store
credit.
GIFT RETURNS
Items purchased from a 3rd party or re-seller must be returned to that company
and are subject to their return policy.
To return a gift, purchased from thenorthface.com, follow these instructions.
1. Sign in or create an account on thenorthface.com.
2. Request a return for your items
3. Print the prepaid return label.
4. Attach that label to the outside of the package
5. Drop your return into any US Postal Service box.
Your refund will be issued as an eGift Card 24 hours after we've received your
returned item(s).
--------------------------------------------------------------------------------
WARRANTY
LIMITED LIFETIME WARRANTY
All of our branded products (except footwear and products from our The North
Face Renewed series) are covered by a Limited Lifetime Warranty against
manufacturing defects in materials and workmanship for the lifetime of the
product.
If your product covered by this warranty fails due to a manufacturing defect we
will repair it without charge, or replace it, at our discretion. Only original,
unaltered and unmodified items and workmanship are covered. This warranty does
not cover damage caused by accident, improper care, negligence, normal wear and
tear, or the natural breakdown of colors and materials over extended time and
use. Damage not covered under warranty may be repaired for a reasonable rate and
a fee will be charged for return shipping.
The products eligible for the Limited Lifetime Warranty are covered to the
original owner, for the lifetime of the product. Unfortunately, this does not
mean your lifetime. Your The North Face® sleeping bag may not survive to the
ripe old age of 70. (But we have heard from folks whose well-loved and cared for
1973 Superlight sleeping bags are still going strong!)
ONE YEAR WARRANTY
Footwear and products from our The North Face Renewed series are covered by a
One-Year Warranty which covers manufacturing defects in materials and
workmanship for the first year following purchase.
For products labeled "The North Face Renewed” please go here for information on
how to submit a warranty claim.
WARRANTY CLAIMS
To submit a Warranty claim, your product must be returned, with a Warranty
Return Form, to:
The North Face Warranty Repair Department
510 Crystal City Hwy, Suite 7
Uvalde, TX 78801
Canadian residents who are having problems with a warrantied product from The
North Face, please send it to:
The North Face, Canada
3260 Rue Guenette Saint-Laurent, Quebec
H4S 2G5
CANADA
All shipping to the Warranty Repair Department must be pre-paid and insured. The
North Face will not be liable for in-bound packages that are lost.
Our policy requires that products accepted for repair be clean. Charges will be
assessed if cleaning is necessary or product may be returned to you if it cannot
be adequately cleaned.
Warranty Return Form
WARRANTY STATUS
If you've sent an item in to be repaired, we'll email you when it has been
received by our Warranty Department. This email will include information about
the status of your repair. Our typical turn-around time for repairs is 6-8
weeks, but time can vary based on workload and whether the product was
thoroughly cleaned before it was sent.
If you have more questions, please reach out to our Warranty Department on (855)
500-8639.
REPLACEMENT BUCKLE
If your buckle is broken or missing we would be happy to send you a new one.
Contact us at tnf_consumerservices@vfc.com to request a replacement buckle.
Please provide your name and address, along with a photo of your product, a
description of the buckle and a picture of the buckle if possible.
WARRANTY LIMITATIONS AND EXCLUSIONS
This warranty is only available in the United States and Canada. The North Face
is not responsible for direct, incidental or consequential damages for any
reason including damage resulting from a breach of a warranty or condition such
as scratches in a device surface, lost data or lost or destroyed personal
property. Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to
you.
Some states do not allow limitations on how long an implied warranty lasts, so
the above limitations on the duration of the warranty may not apply to you. This
warranty gives you specific legal rights; you may have other rights, which vary
from state to state.
This warranty does not cover damage caused by accident, improper care,
negligence, normal wear and tear, or the natural breakdown of colors and
materials over extended time and use. Damage not covered under warranty may be
repaired for a reasonable rate and a fee will be charged for return shipping.
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