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SIGNING

Find answers to your eSignature signing questions.


 * 766 Topics
 * 2,052 Replies

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766 TOPICS

Recently Active
Most Replies Most views Newest First
N

NanaNewcomer
asked in Signing

DOCUMENT VISIBILITY TO INTERNAL & EXTERNAL FOR MULTIPLE DOCUMENTS


i have 2 documents Document X - to be signed by A, B & C (internal) Document Y -
to be signed by C (internal) & D (external) Only C is able to view Document Y as
reference to Document X because C is the signatory for both document X & Y. The
visibility check box is greyed out for document Y for signatory A & B because
they are not the signer i supposed. How can i enable them to view Document Y
even though they are not signer? Thanks.

03

31 minutes ago
R

RaimundNewcomer
asked in Signing

PHONE AUTHORIZATION SELECTED, NO SMS, NONETHELESS DOCUMENT SIGNED


Hello, I have a case I cannot explain. Situation Normal signing request: Signee
1 email + phone autorization Signee 2 email only. Procesflow Signee 1 did open
the email on their phone and signed on the phone (it states so in the receipt
and this is what the person also confirmed); Signee 2 signed at a laptop (normal
situation). Question Signee 1 had the email and the phone autorization setting.
However no sms was send to the person and the signing went through anyway. Why
was their no sms send? I did a test using another person and that person did
receive an sms (did however sign on their laptop). Did the person not get a sms
because they opened the email on the phone they would have got the sms on or is
their a relation with the country the person was located in? I could find this
in the documentation about the phone authorization. Thanks for any help.

00
R

2 hours ago
M

Marie-Celine LeblancNewcomer
asked in Signing

HOW CAN A SIGNER MANAGE TO SIGN A DOCUMENT IN THE EVENT OF A "COOKIES SHOULD BE
ENABLED" ISSUE?


Hi All! We’ve got an issue with a signer who is unable to sign a document in
QES, due to a "Cookies should be enabled" error (browser = Safari). However, she
accepted cookies + tried with another browser but still remains blocked.Have you
ever encountered this problem?

00
M

3 hours ago
A

AndyFNewcomer
asked in Signing

ISSUES WITH TWO RECIPIENTS SIGNING DOCS VIA DOCUSIGN


I have sent some documents to two clients of mine, who appear to be having
issues with them both being able to sign the docs. They tell me that when one
party successfully signs, the option for the second party to do so then
disappears & she is therefore unable to sign. Is there a client guide anywhere
with graphics to show how they can resolve this?

00
A

4 hours ago
S

svenNewcomer
asked in Signing

ONE OF TWO PEOPLE NEEDS TO SIGN, BUT NOT BOTH


I have a document that can be signed by either of two people. How do I make sure
that the evelope goes to the next step if only one of them signs?

00
S

8 hours ago
J

Jorge.ManzanoNewcomer
asked in Signing

CUSTOMER STILL RECEIVING REMINDERS AFTER THE ENVELOPE WAS VOIDED


Hi DocuSign team, Hope you can guide on this concern, an envelope was sent for 4
recipients to complete, later it was voided (two days later) three of them
completed before it was voided, the customer who did not sign the envelope still
receives reminders to complete it but how if it was voided? Could you please
advise? Thank you!

04
J

10 hours ago
D

Dimitri RNewcomer
asked in Signing

SUSPICIOUS DOCUSIGN REQUEST EMAIL


Hello I received a docusign request that I wasnt expecting, and doesnt really
doesnt describe what it is for. The email address it came from also looks odd.
What domain do legitimate docusign requests typicaly have? The email I received
was from an email address ending in @aij.or.jp . I’ve never seen an email
address that ends in .jp, looking online it looks to be a country code for
Japan. Is there someone at Docusign that I should forward the suspicious email
to?

00
D

13 hours ago
A

AlliedHealthResearchNewcomer
asked in Signing

HOW ARRANGE FORWARDING OF ENVELOPE?


I’m sure this has been answered somewhere alread but thank you again for your
responses. I want to send an envelope with several documents to sign. I’m going
to send it to just one person (an administrator) who will then forward the
envelope onto several other people to complete with their signatures. Can you
recommend a video tutorial on how to do this? I’m having difficulty
understanding how to go about it. Many thanks for your time

02
A

15 hours ago
M

MyoNewcomer
asked in Signing

CHECKBOX BOUNDARY NOT VISIBLE IN COMPLETED DOCUMENT


I cannot see checkbox boundary in a signed/completed document. Only “X” can be
seen in the selected box. I can’t also see any option to change format in
properties. Could anyone help?

02
N

17 hours ago
M

Munish vedaNew Voice
asked in Signing

DOCUSIGN ERROR


we are facing an issue with DS, in which signatories and people set in cc are
being asked to login 2 or 3 times before they can open the document; and in some
cases, they get an error message after they login.

02
N

17 hours ago
R

reyncadNewcomer
asked in Signing

DOCUSIGN SIGNATURE


When I receive an email on a docusign form, it does not show my signature. It
just says “Docusign” in cursive. I thought that it might just be that I haven't
signed into my account. So I log in but when I open the file from my email it
still shows the docusign signature. Please advise.

02
N

17 hours ago
J

jmadden530Newcomer
asked in Signing

SHOWING COMPLETE


Doc is showing complete but it is not. Can I reopen?

02
N

17 hours ago
O

OspreyNewcomer
asked in Signing

USERS UNABLE TO SIGN AGREEMENTS UNDER OUR DOMAIN


Hello, My organization is locked out from signing 3rd party documents after our
enterprise account contract expired. When logging in to sign an agreement, they
are met with a SAML SSO login error or if they attempt to create an account
under our domain they get a generic error message. (Screenshots below) We have
already deleted the Docusign Enterprise SAML App on the Azure side and removing
the TXT record from our DNS record. This was done when we originally claimed our
domain for Docusign use. After reviewing documentation, we believe our account
was never closed out correctly. We never withdrew the claim to our domain,
unchecked Prevent unmanaged signups, or unchecked required SSO login with our
Identity provider (Azure AD). Since our account is closed out we cannot login to
change these settings retroactively. Now our domain is associated with a closed
out account that cannot be logged into and docusign support has only provided
generic answers about disabling SSO and contacting IT

01
N

17 hours ago
M

MarvinNewcomer
asked in Signing

IDENTITY WALLET ON WINDOWS WITH USB SECURITY ONLY (NO PIN, NO FACE RECOGNITION)


I can use passkey for DocuSign login with PIN or face recognition. But when I
try to save my ID Wallet with passkey it gives only one option: USB security
key. (No pin, no face recognition) My console shows this warning:
“publicKey.pubKeyCredParams is missing at least one of the default algorithm
identifiers: ES256 and RS256. This can result in registration failures on
incompatible authenticators. See
https://chromium.googlesource.com/chromium/src/+/main/content/browser/webauth/pub_key_cred_params.md
for details” And that seems to be the reason. publicKey.pubKeyCredParams for
DocuSign login defines -7 (ES256) and -257 (RS256), whereas
publicKey.pubKeyCredParams for the ID Wallet passkey defines only -7 (ES256).
That leads to Windows giving only the Security Key option for the ID Wallet
passkey. Is this intentional? I hope it is not. If it is, it should be mentioned
in the documentation.

01
N

17 hours ago
E

Ejaz AshrafNewcomer
asked in Signing

DOCUSIGN EMBEDDED REDIRECT ISSUE (NEW USERS) - HELP NEEDED!


Hi everyone, We're facing a bit of an issue with DocuSign embedded signing in
our project (uses .NET backend and Angular frontend). The issue is with how new
users are redirected after successfully signing a document for the first time.
Subsequent attempts work just fine. Here's what's happening: Expected: After
signing, new users should be redirected to our configured URL:
https://client-portal-dev.azurewebsites.net/deductions Reality: On the first
attempt only, new users are redirected to:
https://client-portal-dev.azurewebsites.net (without the "/deductions" part)
We've double-checked and our redirect URL is definitely set correctly in
DocuSign. Anyone else encountered this before? Any pointers on how to resolve
this would be much appreciated! We need to make sure new users land on the
intended URL after their first signing experience. Thanks in advance for any
help!

01
N

18 hours ago
A

Amy.BNewcomer
asked in Signing

I HAVE INPUT THE CORRECT PHONE NUMBER AND CLIENT CAN'T RECEIVE SMS


I have input the incorrect phone number for the second applicant and she can’t
continue on with the application form. Can I fix this, without having the first
applicant complete their part again? Thanks

01

1 day ago
A

AdvocateNewcomer
asked in Signing

ADVOCATE


I want to open another account with a 2nd signature that would belong to my
husband

01

1 day ago
P

PeteNewcomer
asked in Signing

E-SIGNATURE ERROR ON FRENCH GOV SITE


Hello, I am receiving this error on a French Gov site, which I need to
electronically sign a document.error I am getting:------------------------Your
signature is not valid: The summary was signed with a foreign certificate
outside the EU and whose certification authority is not present among those
defined in the eIDAS trust lists. Your signature is therefore not considered
valid since we cannot find the certification authority of the certificate used
among the eIDAS trusted lists. We invite you to contact your signature provider
in order to have a compliant
signature.---------------------------------------What is strange is your company
is listed as a valid third party for electronic signatures.Here is the French
gov site that recommends your platform:
https://www.francenum.gouv.fr/guides-et-conseils/pilotage-de-lentreprise/dematerialisation-des-documents/la-signature#avancee
Here is original error message not translated: Votre signature n'est pas valide
: La synthèse a été signée ave

01
N

1 day ago
V

Vlasta MikusovaNewcomer
asked in Signing

E-SIGNED DOCUMENT BEFORE SIGNING BY US


Hello, we have already received an email with .pdf contract signed by one party,
the Supplier, through a qualified DocuSign electronic signature. Is it ok to
create our new envelope with it and have two supplier electronic signatures on
the document? Note: we only need an advanced electronic signature. Thanks

01

1 day ago
D

Devendra SaiNewcomer
asked in Signing

STORINNG DOCS


Is there anyway we cannot store the document in docusign developer account.

01

1 day ago
S

skbelal786Newcomer
asked in Signing

INCREASE/SUPPRESS SIGNING LINK EXPIRY


What is the best way to increase the signing link expiration time(48 hrs/5
click)in remote signing option? Or is there a way the signing link will not
expire for the recipient signer? Thanks! Belal

04
A

1 day ago
J

jhurley56Newcomer
asked in Signing

SIGNING VS. APPROVING


My role is to review and approve all documents and forward to president with
recommendation for signature. I cannot tell whether my attempt to approve will
result in me unintentionally signing the document. Docusign seems based on
simplistic idea “Click here, and you’re all done!” The real world is more
complicated.

03
A

1 day ago
J

jerchambNewcomer
asked in Signing

SAVING PROGRESS


Is it possible to set the document to save a signer’s progress so they can come
back and finish it later?

02
A

1 day ago
M

MarcoNewcomer
asked in Signing

I HAVE SIGNED A SCAM EMAIL


Hi, I have signed a scam email with DocuSign, regarding a reservation of an
hotel, by Royal Visit (email: sales@royal-visit.com). Luckly I did not give any
bank information, even if (reading now better the document) it says so. What can
I do?

02
C

1 day ago
G

GizmoNewcomer
asked in Signing

NOTICES


Signer keeps receiving notices to sign even after document has been signed by
all parties

02
C

1 day ago
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When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.
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MANAGE CONSENT PREFERENCES

STRICTLY NECESSARY COOKIES

Always Active

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms.    You can set your browser to
block or alert you about these cookies, but some parts of the site will not then
work. These cookies do not store any personally identifiable information.

FUNCTIONAL COOKIES

Functional Cookies

These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
services we have added to our pages.    If you do not allow these cookies then
some or all of these services may not function properly.

PERFORMANCE COOKIES

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site.    All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.

TARGETING COOKIES

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites.    They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.

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