learning.callminer.com Open in urlscan Pro
3.221.198.206  Public Scan

Submitted URL: https://info.callminer.com/MzQ3LVhGVi05NjYAAAGJsBy9uAMyqq-3szVKVw7-nwpIqj3VpPfF09sjQzhuOahGl31vjDHM6odYlO8WbU05l3DBfYU=
Effective URL: https://learning.callminer.com/cx-uk-g/whitepaper-forrester-predictions-cx?utm_source=callminer&utm_medium=email&utm_campaign=f...
Submission: On February 03 via api from ZA — Scanned from DE

Form analysis 2 forms found in the DOM

<form id="mktoForm_3342" style="display: none; font-family: Helvetica, Arial, sans-serif; font-size: 13px; color: rgb(51, 51, 51); width: 1px;" novalidate="novalidate" class="mktoForm mktoHasWidth mktoLayoutLeft">
  <style type="text/css">
    .mktoForm .mktoButtonWrap.mktoSimple .mktoButton {
      color: #fff;
      border: 1px solid #75ae4c;
      padding: 0.4em 1em;
      font-size: 1em;
      background-color: #99c47c;
      background-image: -webkit-gradient(linear, left top, left bottom, from(#99c47c), to(#75ae4c));
      background-image: -webkit-linear-gradient(top, #99c47c, #75ae4c);
      background-image: -moz-linear-gradient(top, #99c47c, #75ae4c);
      background-image: linear-gradient(to bottom, #99c47c, #75ae4c);
    }

    .mktoForm .mktoButtonWrap.mktoSimple .mktoButton:hover {
      border: 1px solid #447f19;
    }

    .mktoForm .mktoButtonWrap.mktoSimple .mktoButton:focus {
      outline: none;
      border: 1px solid #447f19;
    }

    .mktoForm .mktoButtonWrap.mktoSimple .mktoButton:active {
      background-color: #75ae4c;
      background-image: -webkit-gradient(linear, left top, left bottom, from(#75ae4c), to(#99c47c));
      background-image: -webkit-linear-gradient(top, #75ae4c, #99c47c);
      background-image: -moz-linear-gradient(top, #75ae4c, #99c47c);
      background-image: linear-gradient(to bottom, #75ae4c, #99c47c);
    }
  </style>
  <div class="mktoFormRow">
    <div class="mktoFieldDescriptor mktoFormCol" style="margin-bottom: 10px;">
      <div class="mktoOffset" style="width: 10px;"></div>
      <div class="mktoFieldWrap"><label for="Email" id="LblEmail" class="mktoLabel mktoHasWidth" style="width: 100px;">
          <div class="mktoAsterix">*</div>Email Address:
        </label>
        <div class="mktoGutter mktoHasWidth" style="width: 10px;"></div><input id="Email" name="Email" maxlength="255" aria-labelledby="LblEmail InstructEmail" type="email" class="mktoField mktoEmailField mktoHasWidth" style="width: 150px;"><span
          id="InstructEmail" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow">
    <div class="mktoFieldDescriptor mktoFormCol" style="margin-bottom: 10px;">
      <div class="mktoOffset" style="width: 10px;"></div>
      <div class="mktoFieldWrap"><label for="pathFactoryContentListThresholdMet" id="LblpathFactoryContentListThresholdMet" class="mktoLabel mktoHasWidth" style="width: 100px;">
          <div class="mktoAsterix">*</div>PathFactory Content List – Threshold Met:
        </label>
        <div class="mktoGutter mktoHasWidth" style="width: 10px;"></div><input id="pathFactoryContentListThresholdMet" name="pathFactoryContentListThresholdMet" maxlength="255"
          aria-labelledby="LblpathFactoryContentListThresholdMet InstructpathFactoryContentListThresholdMet" type="text" class="mktoField mktoTextField mktoHasWidth" style="width: 150px;"><span id="InstructpathFactoryContentListThresholdMet"
          tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow"><input type="hidden" name="uTMSource" class="mktoField mktoFieldDescriptor mktoFormCol" value="callminer" style="margin-bottom: 10px;">
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow"><input type="hidden" name="bingMSCLKID" class="mktoField mktoFieldDescriptor mktoFormCol" value="" style="margin-bottom: 10px;">
    <div class="mktoClear"></div>
  </div>
  <div class="mktoButtonRow"><span class="mktoButtonWrap mktoSimple" style="margin-left: 120px;"><button type="submit" class="mktoButton">Submit</button></span></div><input type="hidden" name="formid" class="mktoField mktoFieldDescriptor"
    value="3342"><input type="hidden" name="munchkinId" class="mktoField mktoFieldDescriptor" value="347-XFV-966">
</form>

<form style="display: none; font-family: Helvetica, Arial, sans-serif; font-size: 13px; color: rgb(51, 51, 51); visibility: hidden; position: absolute; top: -500px; left: -1000px; width: 1600px;" novalidate="novalidate"
  class="mktoForm mktoHasWidth mktoLayoutLeft"></form>

Text Content

TELL US A BIT ABOUT YOURSELF TO GAIN ACCESS TO ALL OUR CONTENT.

Forrester 2023 Customer Experience Predictions
Contact Center OperationsCustomer ExperienceExecutive Intelligence
LinkedIn LinkTwitter LinkFacebook LinkDownload Link
Chat with Sales


Related Content for You
Filter by topic

Forrester Snapshot: The New Contact Center Empowers Its people with Customer
Intelligencepdf
Contact Center OperationsCustomer ExperienceExecutive Intelligence
Forrester 2023 Customer Experience Predictionswebpage
Contact Center OperationsCustomer ExperienceExecutive Intelligence
Experience Management: Creating Big Picture End-to-End Experiencespdf
Contact Center OperationsCustomer ExperienceExecutive Intelligence
2023 Contact Centre Decision-Makers’ Guidepdf
Contact Center OperationsCustomer ExperienceSpeech Analytics
How CallMiner is Helping African Bank Retain and Grow its Client Basevideo
Contact Center OperationsCustomer ExperienceSpeech Analytics
Understanding Contact Drivers in Your Engagement Centervideo
Contact Center OperationsCustomer ExperienceSpeech Analytics
Understanding Omnichannel Customer Experiencevideo
Contact Center OperationsCustomer Experience
Leveraging Emotion to Improve CX & Elevate Contact Centre Performance UKpdf
Contact Center OperationsCustomer ExperienceSpeech Analytics
SPARK Matrix™: Speech Analytics, 2022 Market Insights, Competitive Evaluation,
and Vendor Rankingspdf
Contact Center OperationsCustomer ExperienceSpeech Analytics
Customer Experience + Employee Experience = ROIvideo
Customer ExperienceExecutive IntelligenceSpeech Analytics
Sitel Group and CallMiner Partner with a Large U.S. Telecom Provider to Improve
CX Outcomespdf
Contact Center OperationsCustomer ExperienceSpeech Analytics
The Crawl, Walk, Run Approach to Conversation Analyticsvideo
Contact Center OperationsCustomer ExperienceSpeech Analytics
ContactBabel Inner Circle Guide to the Voice of the Customer - UKpdf
Contact Center OperationsCustomer ExperienceVoice of the Customer
Creating Customer Service Super Agents with Data,Tech and Coaching Featuring
Forrestervideo
Contact Center OperationsCustomer ExperienceQuality Monitoring
Elevating Employee Experience to Drive Improved Customer Outcomesvideo
Contact Center OperationsCustomer ExperienceQuality Monitoring
How RDI Sightline Hits a Grand Slam for its Clients with Speech Analyticsvideo
Contact Center OperationsCustomer ExperienceSpeech Analytics
Four CX Trends That Will Shape Financial Services in 2023 and Beyondpdf
Contact Center OperationsCustomer ExperienceVoice of the Customer
The Customer-Built Productpdf
Customer ExperienceExecutive IntelligenceSpeech Analytics
The Forrester New Wave™: AI-Fueled Speech Analytics Solutionspdf
Contact Center OperationsCustomer ExperienceArtificial IntelligenceSpeech
Analytics
The CMO's Guide to Brand Loyalty and Valuepdf
Customer ExperienceExecutive IntelligenceSpeech Analytics
Supporting Vulnerable Customers and Employees During The Cost-of-Living
Crisisvideo
Contact Center OperationsCustomer ExperienceRisk Management & Compliance
The Inner Circle Guide to Customer Interaction Analytics pdf
Contact Center OperationsCustomer ExperienceSpeech Analytics
The UK Customer Experience Decision-Makers’ Guide 2022-23pdf
Contact Center OperationsCustomer ExperienceSpeech Analytics
Driving Business Improvement with Conversation Analyticspdf
Contact Center OperationsCustomer ExperienceSpeech Analytics
Contact Centres 2021 Reportpdf
Contact Center OperationsCustomer ExperienceQuality MonitoringSpeech Analytics
Five Secrets to Creating Products and Services Customers Lovepdf
Customer ExperienceExecutive IntelligenceVoice of the Customer
How to Identify Support and Retain Vulnerable Customersvideo
Contact Center OperationsCustomer ExperienceSpeech Analytics
The Power of Real-time Conversation Analytics and Agent Guidancepdf
Contact Center OperationsCustomer ExperienceSpeech Analytics
UK CallMiner Churn Index for Insurance Organisationspdf
Contact Center OperationsCustomer ExperienceSpeech Analytics
Tone Matters! Gain Insights on Sentiment Through Speech Analyticsvideo
Contact Center OperationsCustomer ExperienceSpeech Analytics
ContactBabel Inner Circle Guide to the Voice of the Customerpdf
Contact Center OperationsCustomer ExperienceVoice of the Customer
Voice: The New Empathy Channelvideo
Contact Center OperationsCustomer ExperienceVoice of the Customer
Qualfon Achieves Significant Sales and Process Improvements with CallMinerpdf
Contact Center OperationsCustomer ExperienceSpeech Analytics
Enhancing Employee Experience: Your Talent Retention Toolkitpdf
Contact Center OperationsCustomer ExperienceVoice of the Customer
Hollis Cobb Boosts Patient Satisfaction and Complaince Outcomes with
CallMinerpdf
Contact Center OperationsCustomer ExperienceQuality MonitoringRisk Management &
Compliance
Contact Centre Decision-Makers’ Guide (Agent Engagement, Empowerment &
Gamification Chapter)pdf
Contact Center OperationsCustomer ExperienceQuality Monitoring
Using Conversation Analytics to Overcome Global Disruption Issuesvideo
Contact Center OperationsCustomer ExperienceSpeech Analytics
The Three Key Pillars to Survive (and Thrive) in an Uncertain Retail Climatepdf
Customer ExperienceExecutive IntelligenceSales & Performance Marketing
How HomeServe USA Improved Contact Center Operations,CX and Results with Speech
Analyticsvideo
Contact Center OperationsCustomer Experience
The Future of the Contact Center: A Forecastpdf
Contact Center OperationsCustomer ExperienceSpeech Analytics
Pretending to Care: AI, Empathy, and Contact Centersvideo
Contact Center OperationsCustomer ExperienceArtificial Intelligence
Best Practices for Using Real-Time Interaction Analyticsvideo
Contact Center OperationsCustomer ExperienceSpeech Analytics
CallMiner CX Landscape Report: Landmark Findings on Data, Analysis, Employees,
Technology & AIpdf
Customer ExperienceExecutive IntelligenceArtificial Intelligence
Understanding Omnichannel Customer Experience: Analysing Every Touchpoint -
UKpdf
Contact Center OperationsCustomer ExperienceSpeech Analytics
Taking Action on Vulnerabilityvideo
Contact Center OperationsCustomer ExperienceRisk Management & Compliance
How DoublePositive Supercharged Contact Center Operations and CX Insights with
Speech Analyticsvideo
Contact Center OperationsCustomer ExperienceSales & Performance Marketing
Why You Need More Punk in Your CXvideo
Customer ExperienceExecutive IntelligenceSpeech Analytics
2022 CX Trends, Challenges, and Opportunitiespdf
Customer ExperienceExecutive IntelligenceVoice of the Customer
The Inner Circle Guide to Agent Engagement & Empowermentpdf
Contact Center OperationsCustomer ExperienceSpeech Analytics
UK CallMiner Churn Index for Banking Organisationspdf
Contact Center OperationsCustomer ExperienceSpeech Analytics
Forrester: The Three Customer Service Megatrends in 2022pdf
Contact Center OperationsCustomer ExperienceSpeech Analytics
Align Your Contact Center with Company Excellence for 360 Degree CXvideo
Contact Center OperationsCustomer ExperienceSpeech Analytics
Remote Agents: Managing a WFH Contact Centerpdf
Contact Center OperationsCustomer ExperienceSpeech Analytics
Validate ‘Hunches’: Use Conversations to Prove Pain Points & Improve
Experiencesvideo
Contact Center OperationsCustomer ExperienceSpeech Analytics
New Benchmarks for Customer Contact Performancepdf
Contact Center OperationsCustomer ExperienceQuality Monitoring
5 Surprising Customer Experience Stats from the Pandemicvideo
Contact Center OperationsCustomer Experience
10 Ways Speech Analytics Empowers The Entire Enterprise - UKpdf
Customer ExperienceExecutive IntelligenceSpeech Analytics
How to Identify, Support, and Retain Vulnerable Customers - UKvideo
Contact Center OperationsCustomer ExperienceRisk Management & ComplianceVoice of
the Customer
Five Critical Trends That Omnichannel Retailers Must Understandpdf
Customer ExperienceExecutive IntelligenceSales & Performance Marketing
5 Upskilling Secrets to Supercharge Your Contact Centrepdf
Contact Center OperationsCustomer ExperienceSpeech Analytics
Forrester Now Tech: Conversational Intelligencepdf
Customer ExperienceExecutive IntelligenceSpeech Analytics
Inner Circle Guide to Omnichannelpdf
Contact Center OperationsCustomer Experience
The Hidden Power of 14 Key Customer Contact Driverspdf
Contact Center OperationsCustomer ExperienceSpeech Analytics
Your Real-Time CX Enhancement Planpdf
Contact Center OperationsCustomer ExperienceQuality Monitoring
The Inner Circle Guide to AI, Chatbots & Machine Learningpdf
Contact Center OperationsCustomer ExperienceArtificial Intelligence
SiriusXM’s Secret to Turning Customer Emotions Into ROIvideo
Contact Center OperationsCustomer ExperienceSales & Performance Marketing
Omnichannel CX: Opportunities for ROIvideo
Customer ExperienceSpeech Analytics
How William Hill Uses AI to Drive Positive Customer Outcomesvideo
Customer ExperienceQuality MonitoringVoice of the Customer
How AI-Fueled Speech Analytics is Rocking the World of Customer Experience
Featuring Forrester Researchvideo
Customer ExperienceArtificial IntelligenceSpeech Analytics
How Technology is Transforming the Customer Experience in South Africavideo
Customer ExperienceSpeech Analytics
The Practical Role AI Will Play Improving Human Interactions in the Contact
Centervideo
Customer ExperienceArtificial IntelligenceSpeech Analytics
Customer Intelligence and Analyticspdf
Customer ExperienceSpeech Analytics
Emerging Technologies and Trends Impact Radar: Customer Analytics for Customer
Experiencewebpage
Customer Experience
Sweet Emotion: Measuring Emotion for Better Experiencesvideo
Customer ExperienceArtificial IntelligenceSpeech AnalyticsVoice of the Customer
From Zero to Hero in 10 Months: A Compliance & CX Case Studyvideo
Customer ExperienceRisk Management & ComplianceSpeech Analytics
Hoist Finance Partners with CallMiner to Transform Business Operationspdf
Customer ExperienceQuality MonitoringRisk Management & Compliance
Conversational AI for Customer Experiencevideo
Customer ExperienceArtificial IntelligenceSpeech Analytics
How John Lewis Partnership and Sitel Group are Using Conversation Insights to
Drive Actionvideo
Customer ExperienceVoice of the Customer
UK CallMiner Churn Index for Utilities Organisationspdf
Customer ExperienceSpeech Analytics
10 Speech Analytics Needs to Know for CX Prospdf
Customer ExperienceSpeech AnalyticsVoice of the Customer
Measuring Voice of the Customer Data-Driven Strategies & Tools to Unlock Voice
of the Customer Insightpdf
Customer ExperienceSpeech AnalyticsVoice of the Customer
Leveraging Machine Learning in Conversational Analyticsvideo
Customer ExperienceArtificial IntelligenceSpeech Analytics
Enhanced Voice of the Customer Analytics with CallMinervideo
Customer ExperienceSpeech AnalyticsVoice of the Customer
How Avadyne Health is Driving Better PX/CX and Brand Reputation through Speech
Analytics,with CRM Magazinevideo
Customer ExperienceSpeech Analytics
CX Insights From the Pandemicpdf
Customer ExperienceSpeech AnalyticsVoice of the Customer
Beyond Surveys: Building a Modern VoC Programmepdf
Customer ExperienceSpeech AnalyticsVoice of the Customer
CX Pro's Guide to Speech Analytics - UKpdf
Customer ExperienceSpeech Analytics
How Shellpoint Mortgage Increases CX Performance with Speech Analytics featuring
CrmXchangevideo
Customer Experience
Measuring Customer Satisfaction with Speech Analyticsvideo
Customer ExperienceSpeech AnalyticsVoice of the Customer
Unsolicited Feedback Can Be Rocket Fuel for Your CX Enginepdf
Customer ExperienceSpeech AnalyticsVoice of the Customer
How Artificial Empathy Can Enhance Customer Experience & ROI - UKpdf
Customer ExperienceArtificial IntelligenceSpeech Analytics
Bridging the Empathy Gappdf
Customer ExperienceArtificial IntelligenceSpeech Analytics
The Vulnerability Blueprint: How to Identify, Support and Retain Vulnerable
Customerspdf
Customer ExperienceRisk Management & ComplianceSpeech Analytics
CallMiner for Experience Management - Retailvideo
Customer ExperienceVoice of the Customer
How Hawaiian Airlines Used Speech Analytics to Improve CX & Bottom Line
Resultsvideo
Customer ExperienceSpeech Analytics
Leveraging AI to Make Humans More Humane - UKpdf
Customer ExperienceArtificial IntelligenceSpeech Analytics
The 12 Customer Emotions Brands Must Understand - UKpdf
Customer ExperienceSpeech Analytics
Are You Really Listening to Your Vulnerable Customers?video
Customer ExperienceSpeech Analytics
MTM Launches Their "AWESOME Button" Using CallMiner Eurekavideo
How AI Fueled Speech Analytics is Driving Better PX/CX & Brand Reputation for
Avadyne Healthvideo
See All

*
Email Address:




*
PathFactory Content List – Threshold Met:






Submit







PRIVACY PREFERENCE CENTER

When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.
More information
Allow All


MANAGE CONSENT PREFERENCES

STRICTLY NECESSARY COOKIES

Always Active

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms. You can set your browser to block
or alert you about these cookies, but some parts of the site will not then work.
These cookies do not store any personally identifiable information.

PERFORMANCE COOKIES

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site. All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.

FUNCTIONAL COOKIES

Functional Cookies

These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
services we have added to our pages. If you do not allow these cookies then some
or all of these services may not function properly.

TARGETING COOKIES

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites. They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.

SOCIAL MEDIA COOKIES

Social Media Cookies

These cookies are set by a range of social media services that we have added to
the site to enable you to share our content with your friends and networks. They
are capable of tracking your browser across other sites and building up a
profile of your interests. This may impact the content and messages you see on
other websites you visit. If you do not allow these cookies you may not be able
to use or see these sharing tools.

Back Button Performance Cookies



Vendor Search Search Icon
Filter Icon

Clear
checkbox label label
Apply Cancel
Consent Leg.Interest
checkbox label label
checkbox label label
checkbox label label

Reject All Confirm My Choices



ARE YOU HAPPY TO ACCEPT COOKIES?

By clicking “Accept”, you agree to the storing of cookies on your device to
enhance site navigation, analyse site usage, and assist in our marketing
efforts.

Accept
I’ll manage settings