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Privacy Policy
Last updated: 20/10/2022

WELCOME TO NOON

This Privacy Policy sets out the basis on which any personal data, including but
not limited to payment details and other information we collect from you or
other sources or that you provide to us ("Information") will be handled by us in
connection with your access and use of www.noon.com, and/or the noon mobile
application (collectively, the "Platform"), services and applications
(collectively, the "Services"). We understand the importance you place on the
Information, and we are committed to protecting and respecting your privacy.
Please read the following carefully to understand our practices regarding your
Information. By using our Services, you agree to the handling of your
Information in accordance with this Privacy Policy.

References in this Privacy Policy to "we", "our" or "us" (or similar) are
references to Noon E Commerce Owned By Noon AD Holdings One Person Company LLC.
References to "user" or "you" (or similar) are references to you as an
individual or legal entity as the case may be.

WHAT INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following Information about you:

 1.  Information that you provide by filling in forms on our Platform, including
     information provided at the time of registering to use our Platform and
     other co- registrations (e.g. social media logins), subscribing to our
     Services, posting material or requesting further services;
 2.  the Information you provide when you enter a competition or promotion via
     our Platform, provide reviews, testimonials or feedback on our Platform;
 3.  Information you provide us, or that we may collect from you, when you
     report a problem with our Platform;
 4.  a record of correspondence if you contact us;
 5.  general, aggregated, demographic and non-personal Information;
 6.  if you download or use our mobile application, we may have access to
     details about your location and your mobile device, including a unique
     identifier for your device;
 7.  details of transactions you carry out through our Platform and of the
     fulfilment of your orders;
 8.  details about your computer, including but not limited to your IP address,
     operating system and browser type, as well as information about your
     general internet usage (e.g. by using technology that stores information on
     or gains access to your device, such as cookies, tracking pixels, web
     beacons, etc., (together, "Cookies"));
 9.  your email address and/or mobile number from a third party if you indicate
     that you have consented to that third party sharing your Information with
     us; and
 10. any other Information we consider necessary to enhance your experience on
     the Platform.

HOW WE WILL USE YOUR INFORMATION

We may use Information held about you in the following ways:

 1. to provide you with information, products or services that you request from
    us or which we feel may interest you, where you have consented to be
    contacted for such purposes;
 2. to provide you with location-based services, such as advertising, search
    results and other personalised content;
 3. to carry out our obligations arising from any contracts entered into between
    you and another entity using our Platform or between you and us;
 4. to improve our Services and to deliver a better and more personalised
    service to you;
 5. to ensure that content from our Platform is presented in the most effective
    manner for you and the device you use to access our Platform;
 6. to notify you about changes to our Services;
 7. for any other reason which we deem necessary to enhance your experience of
    the Platform;
 8. to administer and manage our incentives programs and fulfil your requests
    for incentives,and/or to allow you to participate in sweepstakes and to
    notify you if you are a sweepstakes winner.

TO WHOM WE MAY DISCLOSE YOUR INFORMATION

Information about our customers is an important part of our business. We share
your Information only as described below and with businesses that follow
practices at least as protective as those described in this Privacy Policy:

 1. Other Businesses. To offer you our Services, we may engage with businesses
    who are affiliates of us and/or non-affiliated service providers (e.g.
    logistics businesses used to deliver products to you, marketing companies,
    payments processers to process online transactions, etc.). We may involve
    other businesses in your transactions, who may store your Information in a
    digital wallet to make your use of our Services more efficient.
    
    You understand that it is important that such businesses have access to the
    relevant Information to perform their functions. We will ensure that these
    businesses do not use your Information for other purposes. We may also
    receive Information from these business (e.g. updated delivery and address
    information), which we may use (e.g. to correct our records and deliver your
    next purchase). By using our Platform, you hereby freely and specifically
    consent to the transfer, storage, use, and disclosure of your Information
    among businesses who are affiliates of us and/or non-affiliated service
    providers, wherever located. These businesses shall be contractually bound
    to respect the confidentiality of your Information.

 2. Marketing and Promotional Offers. We may also use your Information to
    provide you with information about goods and services which may be of
    interest to you and enhance your Platform experience, service messages, new
    features, enhancements, special offers and events of interest. We may
    contact you via various channels, including without limitation emails, push
    notifications, web notifications, post, telephone, in-app messages, WhatsApp
    messages and news feed cards.
    
    We may permit third parties to use your Information. For example, we may
    provide advertisers Information to help them reach the kind of audience they
    want to target and to enable us to comply with our commitments to our
    advertisers (e.g. by displaying their advertisements to a target audience).
    
    Additionally, you may be asked to provide additional Information to
    participate in some of our market research activities, including
    competitions and promotions. For example, if you win a competition, you may
    be asked to provide further personal data to establish your eligibility and
    provide you with the prize. This Information may be collected by us or our
    co-sponsors or vendors for the promotion. Note that you should review such
    third parties’ privacy policies to see how they may use any information that
    they collect.

 3. Business Transfers. In the event that we or substantially all of our assets
    are acquired, customer information will be one of the transferred assets.
 4. Protection of Our Platform and Others. We release account and other
    Information when we believe such a release is appropriate to comply with the
    law and law enforcement investigations and to protect the rights, property
    or safety of our users or others. This includes exchanging information with
    other companies and organisations for various reasons, such as fraud
    protection and credit risk reduction.

Note that our Platform may, from time to time, contain links to and from the
websites of our partner networks, advertisers and affiliates. If you follow a
link to any of these websites, please note that these websites have their own
privacy policies and that we do not accept any responsibility or liability for
these policies. Please check these policies before you submit any personal data
or other information to these websites.

HOW WE STORE YOUR INFORMATION

The Information that we collect from you may be transferred to, stored processed
by staff who work for us or for one of our suppliers. Such staff may be engaged
in, among other things, the fulfilment of your order, the processing of your
payment details and the provision of support services. We will store your
Information for as long as necessary to fulfil the purposes indicated in this
Privacy Policy or as otherwise permitted or required by law. Your Information
may be transferred, stored, processed and used by our affiliated companies
and/or non-affiliated service providers in one or more countries. Your payment
details may be transferred to and stored with our affiliated companies in order
to, among other things, process your payment details and provide support
services to you.

WHAT SECURITY MEASURES WE APPLY

We maintain commercially reasonable technical, administrative, and physical
safeguards to ensure your Information is treated securely and in accordance with
this Privacy Policy, and to protect against unauthorized access or alteration
to, disclosure, or destruction of your Information. We may, for example, use
encryption technology to secure your Information during transmission to our
Platform as well as external firewall and on-host firewall technology to prevent
network level attacks. Only those authorized employees, contractors, and agents
who need to know your Information in connection with the performance of their
services are allowed to access this Information.

It is important for you to protect yourself against unauthorised access to your
password and to your devices used to access our Services. You are responsible
for keeping your password confidential. For example, ensure that you sign off
when you have finished using a shared device.

Unfortunately, the transmission of information via the internet is not
completely secure. Although we will do our best to protect your Information, we
cannot guarantee the security of your Information transmitted to our Platform
and any transmission is at your own risk.

HOW CAN YOU ACCESS AND AMEND YOUR INFORMATION?

You are able to access a broad range of information about your account and your
interactions with the Platform for the purpose of viewing and, in certain cases,
updating your Information.

Examples of information you can access easily at the Platform include:

 1. up-to-date information regarding recent orders;
 2. personally identifiable information (including name, e-mail, password,
    communications and personalised advertising preferences);
 3. payment settings (including credit card information); and
 4. e-mail notification settings.

You can opt-out of receiving future marketing communications from us at any time
by adjusting your customer communication preferences, through the unsubscribe
link within the email communication. For marketing via your mobile application,
you will need to adjust your notifications settings in the general section of
your mobile.

Also, our system will place cookies when you log on to our Platform and this is
to ensure you have an enjoyable user experience and are able to utilise all
aspects of the Platform. You may disable Cookies by changing the settings on
your browser. If you disable Cookies, it will affect how our Platform works and
you may not be able to access or use certain areas of our Platform or full
functionality. For example, performance cookies collect information about how
you use the Site, for instance, which pages you visit most often, which allows
us to provide you with targeted and relevant choices that enhance your Site
experience.

We may retain a copy of your Information for compliance reasons. When you update
Information, we may retain a copy of the prior version for our records.

WHAT IF WE CHANGE OUR PRIVACY POLICY?

Our business changes constantly, and our Privacy Policy may therefore also need
to change. We will post the current version of this Privacy Policy on the
Platform and each such change will be effective upon posting on the Platform or
upon the date designated by us as the "effective date".

We may e-mail periodic reminders of our notices and conditions, but you should
check our Platform frequently to see recent changes.

It is your obligation to regularly check the Privacy Policy. Your continued use
of the Platform following any such change constitutes your agreement to this
Privacy Policy as so modified.

HOW YOU CAN CONTACT US

If you have any concerns about your Information on the Platform, please contact
us at legal@noon.com with a thorough description, and we will try to resolve it.

We're Always Here To Help

Reach out to us through any of these support channels

Customer Happiness Centerhelp.noon.com
Email Supportcare@noon.com

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