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Submitted URL: http://kb.vmware.com/
Effective URL: https://support.broadcom.com/
Submission: On November 19 via manual from US — Scanned from CA
Effective URL: https://support.broadcom.com/
Submission: On November 19 via manual from US — Scanned from CA
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Menu * Products * Solutions * Support and Services * Company * How To Buy * Log in Log In Register * Software Mainframe Software My Dashboard My Entitlements My Downloads My Cases Documentation Security Advisories Communities Compatibility Matrix All Products Learnings Product Lifecycle Partner Portal Knowledge Base Articles Installation and Maintenance Tools Enterprise Software My Dashboard My Entitlements My Downloads My Cases Documentation Security Advisories Communities All Products Learnings Product Lifecycle Partner Portal Knowledge Base Articles Service Status Cyber Security Software My Dashboard My Entitlements My Downloads My Cases Documentation Security Advisories Communities All Products Learnings Product Lifecycle Partner Portal Knowledge Base Articles Service Status Payment Security Software My Dashboard My Entitlements My Downloads My Cases Documentation Communities All Products Partner Portal Service Status Services / Education Payment Security Home Page Knowledge Base Articles Tanzu My Dashboard My Entitlements My Downloads My Cases Documentation Security Advisories Communities All Products Learnings Product Lifecycle Partner Portal Knowledge Base Article Service Status VMware Cloud Foundation My Dashboard My Entitlements My Downloads My Cases Documentation Security Advisories Communities All Products Learnings Product Lifecycle Partner Portal Knowledge Base Article Service Status Application Networking and Security My Dashboard My Entitlements My Downloads My Cases Documentation Security Advisories Communities All Products Learnings Product Lifecycle Partner Portal Knowledge Base Article Service Status Software Defined Edge My Dashboard My Entitlements My Downloads My Cases Documentation Security Advisories Communities All Products Learnings Product Lifecycle Partner Portal Knowledge Base Article Service Status My Dashboard My Entitlements My Downloads My Cases Documentation Security Advisories Communities Compatibility Matrix All Products Learnings Product Lifecycle Partner Portal Knowledge Base Articles Installation and Maintenance Tools My Dashboard My Entitlements My Downloads My Cases Documentation Security Advisories Communities All Products Learnings Product Lifecycle Partner Portal Knowledge Base Articles Service Status My Dashboard My Entitlements My Downloads My Cases Documentation Security Advisories Communities All Products Learnings Product Lifecycle Partner Portal Knowledge Base Articles Service Status My Dashboard My Entitlements My Downloads My Cases Documentation Communities All Products Partner Portal Service Status Services / Education Payment Security Home Page Knowledge Base Articles My Dashboard My Entitlements My Downloads My Cases Documentation Security Advisories Communities All Products Learnings Product Lifecycle Partner Portal Knowledge Base Article Service Status My Dashboard My Entitlements My Downloads My Cases Documentation Security Advisories Communities All Products Learnings Product Lifecycle Partner Portal Knowledge Base Article Service Status My Dashboard My Entitlements My Downloads My Cases Documentation Security Advisories Communities All Products Learnings Product Lifecycle Partner Portal Knowledge Base Article Service Status My Dashboard My Entitlements My Downloads My Cases Documentation Security Advisories Communities All Products Learnings Product Lifecycle Partner Portal Knowledge Base Article Service Status * Hardware Semiconductors Case Management Product Downloads Contact Support Security Advisory Manage Notifications Brocade Storage Networking My Dashboard My Entitlements My Downloads My Cases Documentation Security Advisories Knowledge Base Articles Licensing Portal Brocade Support Link (BSL) Training & Education Product End of Life Brocade Global Support SAN Reports Brocade Software Matrix Lifetime Warranty Registration Gen 5 FOS Upgrade Certificates TruFOS Certificates Case Management Product Downloads Contact Support Security Advisory My Dashboard My Entitlements My Downloads My Cases Documentation Security Advisories Knowledge Base Articles Licensing Portal Brocade Support Link (BSL) Training & Education Product End of Life Brocade Global Support SAN Reports Brocade Software Matrix Lifetime Warranty Registration Gen 5 FOS Upgrade Certificates TruFOS Certificates Register Login * Software Mainframe Software My Dashboard My Entitlements My Downloads My Cases Documentation Security Advisories Communities Compatibility Matrix All Products Learnings Product Lifecycle Partner Portal Knowledge Base Articles Installation and Maintenance Tools Enterprise Software My Dashboard My Entitlements My Downloads My Cases Documentation Security Advisories Communities All Products Learnings Product Lifecycle Partner Portal Knowledge Base Articles Service Status Cyber Security Software My Dashboard My Entitlements My Downloads My Cases Documentation Security Advisories Communities All Products Learnings Product Lifecycle Partner Portal Knowledge Base Articles Service Status Payment Security Software My Dashboard My Entitlements My Downloads My Cases Documentation Communities All Products Partner Portal Service Status Services / Education Payment Security Home Page Knowledge Base Articles Tanzu My Dashboard My Entitlements My Downloads My Cases Documentation Security Advisories Communities All Products Learnings Product Lifecycle Partner Portal Knowledge Base Article Service Status VMware Cloud Foundation My Dashboard My Entitlements My Downloads My Cases Documentation Security Advisories Communities All Products Learnings Product Lifecycle Partner Portal Knowledge Base Article Service Status Application Networking and Security My Dashboard My Entitlements My Downloads My Cases Documentation Security Advisories Communities All Products Learnings Product Lifecycle Partner Portal Knowledge Base Article Service Status Software Defined Edge My Dashboard My Entitlements My Downloads My Cases Documentation Security Advisories Communities All Products Learnings Product Lifecycle Partner Portal Knowledge Base Article Service Status My Dashboard My Entitlements My Downloads My Cases Documentation Security Advisories Communities Compatibility Matrix All Products Learnings Product Lifecycle Partner Portal Knowledge Base Articles Installation and Maintenance Tools My Dashboard My Entitlements My Downloads My Cases Documentation Security Advisories Communities All Products Learnings Product Lifecycle Partner Portal Knowledge Base Articles Service Status My Dashboard My Entitlements My Downloads My Cases Documentation Security Advisories Communities All Products Learnings Product Lifecycle Partner Portal Knowledge Base Articles Service Status My Dashboard My Entitlements My Downloads My Cases Documentation Communities All Products Partner Portal Service Status Services / Education Payment Security Home Page Knowledge Base Articles My Dashboard My Entitlements My Downloads My Cases Documentation Security Advisories Communities All Products Learnings Product Lifecycle Partner Portal Knowledge Base Article Service Status My Dashboard My Entitlements My Downloads My Cases Documentation Security Advisories Communities All Products Learnings Product Lifecycle Partner Portal Knowledge Base Article Service Status My Dashboard My Entitlements My Downloads My Cases Documentation Security Advisories Communities All Products Learnings Product Lifecycle Partner Portal Knowledge Base Article Service Status My Dashboard My Entitlements My Downloads My Cases Documentation Security Advisories Communities All Products Learnings Product Lifecycle Partner Portal Knowledge Base Article Service Status * Hardware Semiconductors Case Management Product Downloads Contact Support Security Advisory Manage Notifications Brocade Storage Networking My Dashboard My Entitlements My Downloads My Cases Documentation Security Advisories Knowledge Base Articles Licensing Portal Brocade Support Link (BSL) Training & Education Product End of Life Brocade Global Support SAN Reports Brocade Software Matrix Lifetime Warranty Registration Gen 5 FOS Upgrade Certificates TruFOS Certificates Case Management Product Downloads Contact Support Security Advisory My Dashboard My Entitlements My Downloads My Cases Documentation Security Advisories Knowledge Base Articles Licensing Portal Brocade Support Link (BSL) Training & Education Product End of Life Brocade Global Support SAN Reports Brocade Software Matrix Lifetime Warranty Registration Gen 5 FOS Upgrade Certificates TruFOS Certificates Please be advised our License Portal will be undergoing maintenance between March 15 10:30pm PST - March 16th 9:00am PST during which time users may experience intermittent performance issues. We apologize for the inconvenience. PLEASE BE ADVISED THAT THE BROADCOM ERP SYSTEM WILL BE UNDERGOING MAINTENANCE BETWEEN MARCH 28 7PM PST - APR 1 7PM PST WHICH WILL IMPACT ALL NEW CUSTOMER ACCOUNTS CREATED DURING THIS TIME. CLICK HERE TO LEARN MORE. PLEASE BE ADVISED THAT THE BROADCOM ERP SYSTEM WILL BE UNDERGOING MAINTENANCE BETWEEN MARCH 28 7PM PST - APR 1 7PM PST WHICH WILL IMPACT ALL NEW CUSTOMER ACCOUNTS CREATED DURING THIS TIME. CLICK HERE TO LEARN MORE. PLEASE BE ADVISED THAT THE BROADCOM ERP SYSTEM WILL BE UNDERGOING MAINTENANCE BETWEEN MARCH 28 7PM PST - APR 1 7PM PST WHICH WILL IMPACT ALL NEW CUSTOMER ACCOUNTS CREATED DURING THIS TIME. CLICK HERE TO LEARN MORE. PLEASE BE ADVISED THAT THE BROADCOM ERP SYSTEM WILL BE UNDERGOING MAINTENANCE BETWEEN MARCH 28 7PM PST - APR 1 7PM PST WHICH WILL IMPACT ALL NEW CUSTOMER ACCOUNTS CREATED DURING THIS TIME. CLICK HERE TO LEARN MORE. PLEASE BE ADVISED THAT WE WILL BE PERFORMING MAINTENANCE ON OUR BACKEND SYSTEMS BETWEEN SATURDAY JUNE 15TH, 5AM PT - SATURDAY JUNE 15TH, 7PM PT WHICH WILL IMPACT VARIOUS ELEMENTS ON THE SUPPORT PORTAL. CLICK HERE TO LEARN MORE. PLEASE BE ADVISED THAT WE WILL BE PERFORMING MAINTENANCE ON OUR BACKEND SYSTEMS BETWEEN SATURDAY JUNE 15TH, 5AM PT - SATURDAY JUNE 15TH, 7PM PT WHICH WILL IMPACT VARIOUS ELEMENTS ON THE SUPPORT PORTAL. CLICK HERE TO LEARN MORE. Please be advised our Support Portal is currently under maintenance and is available for read only functions with the exception of our case management portal which remains available for customers to raise support cases. We apologize for the inconvenience. Please be advised our Support Portal is currently under maintenance and is available for read only functions with the exception of our case management portal which remains available for customers to raise support cases. We apologize for the inconvenience. WELCOME TO BROADCOM SUPPORT Broadcom Software Brocade Storage Networks Semiconductors Learn how to navigate Broadcom Support Find Solutions PRODUCT COMMUNITIES Collaborate with peers and industry experts on a variety of topics through our Product Communities View All TECHNICAL DOCUMENTATION Access our comprehensive library of product guides, manuals, video tutorials, FAQs and much more View All KNOWLEDGE Search our knowledge base to quickly find answers to your questions and learn more about your products & services View All Additional Resources PARTNER PORTAL Access our Partner Portal where you'll find the latest in communications, sales & marketing tools, events & enablement that will help you deliver best-in-class solutions and maximize growth Explore EDUCATION PORTAL Access an extensive library of instructor and self-paced product training offerings through our Education Portal Explore VIRTUAL AGENT Receive fast and convenient support on a variety of common questions by chatting with our virtual agent Chat Now ADVANCED SUPPORT Explore our Advanced Support Offerings to help you get the most out of your products & services. Explore BROADCOM SUPPORT TERMS Review the latest Support terms for Broadcom Maintenance, Advanced Support Offerings, SaaS Listings and other Broadcom Support Term Explore STILL HAVE QUESTIONS? Contact Us Hidden × It appears your Broadcom Products and Services are supported by one of our certified Support partners Click below to be redirected to the appropriate Support Partner Portal to request support For non-product related issues (Support Portal / Licensing) Click HERE Continue × For Technical Support (issues with products or services) 1. Select Technical to be redirected to the My Entitlements page 2. Expand the product you require support on 3. Select the case icon from the case column 4. You will be redirected to the appropriate vendor portal where you can raise your technical request For Non-Technical Support (issues with portal access, license keys, software downloads) 1. Select Non-Technical to be redirected to Broadcom's case management portal Technical Non-Technical × ACCESS DENIED This feature has been disabled by your administrator. × To prevent this message from showing again, please enable pop-up blockers for support.broadcom.com or click Continue to proceed. Continue " + "" + "" + //ENG-1082 "" + badgecount + "\"" + chatbtn_tooltip_text + "\""; /* " "; */ doc.getElementById("widgetlbtn").style.color = color; doc.getElementById("widgetlbtn").style.backgroundColor = msg.widgetcolor; doc.getElementById("widgetlbtn").style.display = 'block'; count = count != undefined ? count : 0; doc.getElementById("spnwidgetlbtn").setAttribute("aria-label", "Chat button , " + count + " unread messages"); //ENG-1082 doc.getElementById("widgetlbtn").addEventListener('click', function () { console.log("switchicon called"); if (parent.IMIChatInit != undefined) { parent.IMIChatInit.chatswitchicon(); } else { IMIChatInit.chatswitchicon(); } }); document.getElementById('imi-chatbutton').style.display = "block"; //console.log( doc.getElementById("widgetlbtn")); /*$('[data-toggle=\"tooltip\"]').tooltip();*/ // doc.close(); /* for test */ var doc1 = document.getElementById('chatunread-frame').contentWindow.document; // doc1.open(); doc1.head.innerHTML = "" + ""; doc1.body.innerHTML = "x "; // ""+ //"" + //""; //doc1.close(); doc1.getElementsByTagName('html')[0].classList.add('imichatmsgpreview'); doc1.getElementById("ancclearcards").addEventListener('click', function () { if (parent.IMIChatInit != undefined) { parent.IMIChatInit.clearmsgcards(); } else { IMIChatInit.clearmsgcards(); } }); document.getElementById('chatunread-frame').style.display = "block"; IMIGeneral.storeLocal("style_" + document.getElementById("divicw").getAttribute("data-bind") + "_" + window.location.hostname, msg); document.getElementById('chatbutton').style.display = "block"; } else { document.getElementById("divicw").innerHTML = ''; } } catch (e1) { } }, chatswitchicon: function (type) { console.log("Chatswitchicon::" + type); try { /*type=1-max and 0- min */ var isMobile = "0"; // if (window.innerWidth > 768) { // document.getElementById('divchatmain').className = 'main-chat-cont'; // } else { // document.getElementById('divchatmain').className = 'main-chat-cont chatmobile'; // isMobile="1"; // } if ((navigator.userAgent.indexOf("Mobile")) != -1) { isMobile = "1"; } sessionStorage.setItem("data-bind", document.getElementById("divicw").getAttribute("data-bind")); sessionStorage.setItem("data-org", document.getElementById("divicw").getAttribute("data-org")); var iframe = document.getElementById('imi-chatbutton'); if (iframe == null || iframe == undefined) return; var innerDoc = iframe.contentDocument || iframe.contentWindow.document; //Open Widget if (document.getElementById("divchatmain").style.display === 'none' && (type == 1 || type == 2 || type == undefined)) { document.getElementById("divchatmain").style.display = "block"; IMIGeneral.checkmobile(); var widgetmain = document.getElementById("iframechatwindow");//ENG-1034 widgetmain.contentWindow.focus();//ENG-1034 //if ((window.outerWidth < 497) && (document.documentElement.classList.contains('imichatmobile-active') == false) && document.getElementById("divchatmain").style.display == "block") { var className = " " + document.documentElement.className + " "; if ((window.outerWidth < 700) && (" " + className + " ").replace(/[\n\t]/g, " ").indexOf("imichatmobile-active") > -1 && document.getElementById("divchatmain").style.display == "block") { // if((document.documentElement.classList.value.split(/\s+|\./).filter(word => word === 'imichatmobile-active').length==1) == false){ document.documentElement.classList.remove("imichatmobile-active"); document.documentElement.className = document.documentElement.className + " imichatmobile-active"; // } } else { document.documentElement.className = document.documentElement.className.replace(' imichatmobile-active', ''); } document.getElementById('chatunread-frame').style.display = "none"; innerDoc.getElementById("widgetlbtn").setAttribute("class", "open-btn state1 " + buttonType + " close-btn"); // innerDoc.getElementById("widgetlbtn").setAttribute("aria-label", "Close web chat"); innerDoc.getElementById("widgetlbtn").setAttribute("aria-expanded", "true"); document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").style.display = "none"; document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").innerText = ""; localStorage.setItem(fingerprint + "_" + _skey + "_badgecount", 0); localStorage.setItem(fingerprint + "_" + _skey + "_cardcount", 0); IMIChatInit.clearmsgcards(); // if (IMIGeneral.getBrowserName() == "safari") { // if (IMIGeneral.detectIOS()) { // document.body.classList.add('chatnoscroll'); // } // } if (type === undefined) { var destination = document.getElementById('iframechatwindow').contentWindow; msg = { "action": "showiframe", "host": window.location.hostname, "chatmobile": isMobile }; destination.postMessage(msg, domainUrl); document.getElementById("iframechatwindow").setAttribute("aria-hidden", "false"); } return; } //Close Widget if (document.getElementById("divchatmain").style.display === 'block' && (type == 0 || type == 2 || type == undefined)) { document.documentElement.className = document.documentElement.className.replace(' imichatmobile-active', ''); //document.body.classList.remove('chatnoscroll'); document.getElementById("divchatmain").style.display = "none"; innerDoc.getElementById("widgetlbtn").setAttribute("class", "open-btn state " + buttonType); innerDoc.getElementById("widgetlbtn").setAttribute("aria-expanded", "false"); innerDoc.getElementById("widgetlbtn").focus(); document.getElementById('chatunread-frame').style.display = "block"; localStorage.setItem(fingerprint + "_" + _skey + "_cardcount", 0); document.getElementById("iframechatwindow").setAttribute("aria-hidden", "true"); return; } //var iframeEl = document.getElementById("iframechatwindow"); // Make sure you are sending a string, and to stringify JSON // iframeEl.contentWindow.postMessage("hello", '*'); return; } catch (e) { console.log("LaunchProactiveMsgManager:" + e.msg); } }, clearmsgcards: function () { document.getElementById('chatunread-frame').contentWindow.document.getElementById("msg-list").innerHTML = ""; document.getElementById('chatunread-frame').contentWindow.document.getElementById("ancclearcards").style.display = "none"; //document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").style.display = "none"; //document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").innerText == ""; localStorage.setItem(fingerprint + "_" + _skey + "_cardcount", 0); }, openchat: function (event) { document.getElementById('imichat-fullscreen-modal').className = 'imichat-fullscreen-modal'; document.getElementById('imichat-fullscreen-modal').removeAttribute('tabindex'); document.getElementById('imichat-fullscreen-modal').removeAttribute('aria-hidden'); var destination = document.getElementById('iframechatwindow').contentWindow; destination.postMessage({ action: 'openchat', threadid: event.data.threadid, proactive_id: event.data.proactive_id }, '*'); if (parent.IMIChatInit != undefined) { parent.IMIChatInit.chatswitchicon(2); } else { IMIChatInit.chatswitchicon(2); } }, extractContent: function (s) { var span = document.createElement('span'); span.innerHTML = s; return span.textContent || span.innerText; }, badgecount: function (event) { try { if (document.getElementById("divchatmain").style.display === 'none') { var count = document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").innerText; if (count == 0 || count == "") { count = 1; } else { count = parseInt(count) + 1; } var duplicate = 0; var innerDivs; var innerDivsCount = 0; var refChild; IMIChatInit.clearmsgcards(); var containerDiv = document.getElementById('chatunread-frame').contentWindow.document.getElementById("msg-list"); if (count > 1) { innerDivs = containerDiv.getElementsByClassName("msg"); if (innerDivs != undefined) { innerDivsCount = innerDivs.length; for (var i = 0; i < innerDivs.length; i++) { if ("msg_" + event.data.msgtransid == innerDivs[i].id) { duplicate = 1; } } refChild = innerDivs[0]; } } var cardcount; var checkbadgecount; if (innerDivs == undefined) { localStorage.setItem(event.data.fingerprint + "_" + _skey + "_cardcount", 1); } document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").style.display = "block"; if (duplicate == 0) { if (parseInt(innerDivsCount) == 5) { containerDiv.removeChild(document.getElementById('chatunread-frame').contentWindow.document.getElementsByClassName('msg')[4]); containerDiv.removeChild(document.getElementById('chatunread-frame').contentWindow.document.getElementsByClassName('msgclear')[4]); innerDivsCount = innerDivsCount - 1; } if ((parseInt(innerDivsCount) < 1 && event.data.badge_type === undefined) || event.data.badge_type === 2 || event.data.badge_type === 3) { var node = document.createElement("div"); var node1 = document.createElement("div"); var textnode = document.createTextNode(IMIChatInit.extractContent(event.data.msg)); if (textnode.data.length > 45) { if (event.data.badge_type === undefined || event.data.badge_type === 2) { textnode.data = textnode.data.substr(0, 45) + "..."; } else { textnode.data = textnode.data; } } node.className = "msg"; node.style = "cursor:pointer;"; node1.className = "msgclear"; node.id = "msg_" + event.data.msgtransid; // Create a text node node1.id = "msgclear_" + event.data.msgtransid; node1.style = "clear:both;"; node.addEventListener("click", function () { window.parent.postMessage({ action: 'openchat', threadid: event.data.threadid, proactive_id: event.data.proactive_id }, '*'); }); node1.addEventListener("click", function () { window.parent.postMessage({ action: 'openchat', threadid: event.data.threadid, proactive_id: event.data.proactive_id }, '*'); }); if (event.data.msg_from !== undefined && event.data.msg_from !== "") { var span = document.createElement("span"); //var span span.innerHTML = '' + event.data.msg_from + ':'; node.appendChild(span); } else if (event.data.msg_from === undefined || event.data.msg_from == "") { var span = document.createElement("span"); //var span span.innerHTML = 'New Conversation:'; node.appendChild(span); } node.appendChild(textnode); var height = document.getElementsByClassName('main-unreadchat-cont')[0].style.height; if (height == "") { height = 70; } if (innerDivsCount == 0) { height = document.getElementsByClassName('main-unreadchat-cont')[0].style.height = "150px"; } /* else if (innerDivsCount == 2) { height = document.getElementsByClassName('main-unreadchat-cont')[0].style.height = "150px"; } else if (innerDivsCount > 2) {*/ else { document.getElementsByClassName('main-unreadchat-cont')[0].style.height = parseInt(height) + 60 + "px"; } var referenceNode = document.getElementById('chatunread-frame').contentWindow.document.getElementById("msg-list"); // document.querySelector('#some-element'); if (innerDivsCount == 0) { referenceNode.appendChild(node); referenceNode.appendChild(node1); } else { referenceNode.insertBefore(node, refChild); referenceNode.insertBefore(node1, refChild); if ((window.innerHeight + 100) < (document.getElementsByClassName("main-unreadchat-cont")[0].style.height)) { var frame = document.getElementById('chatunread-frame'); var c = frame.contentDocument || frame.contentWindow.document; c.getElementsByTagName("body")[0].offsetHeight = '80%'; c.getElementsByTagName("body")[0].style.overflow = "auto"; } } if (event.data.badge_type === 3) { document.getElementsByClassName("main-unreadchat-cont")[0].style.height = "100%"; var frame = document.getElementById('chatunread-frame'); var c = frame.contentDocument || frame.contentWindow.document; c.getElementsByClassName("msg")[0].style.maxHeight = "unset"; var frameheight = c.getElementsByTagName("body")[0].offsetHeight; document.getElementsByClassName("main-unreadchat-cont")[0].style.height = frameheight + "px"; } } else if (event.data.badge_type === 4) { var fullscreen_modal = document.getElementById('imichat-fullscreen-modal'); fullscreen_modal.className = 'imichat-fullscreen-modal imichat-open'; fullscreen_modal.contentWindow.postMessage({ action: 'bind_data', proactive_id: event.data.proactive_id, threadid: event.data.threadid, msg_from: event.data.msg_from, msg: event.data.msg, btn_chat_now_open: IMILocalisation.getValue(_IMIchat_widget_lang, "proactive_poupup_chat_now_button", "Chat Now"), btn_chat_now_close: IMILocalisation.getValue(_IMIchat_widget_lang, "proactive_poupup_close_button", "Close") }, "*"); } cardcount = parseInt(localStorage.getItem(event.data.fingerprint + "_" + _skey + "_cardcount")) + 1; localStorage.setItem(event.data.fingerprint + "_" + _skey + "_cardcount", cardcount); localStorage.setItem("fingerprint", event.data.fingerprint); localStorage.setItem(event.data.fingerprint + "_" + _skey + "_badgecount", count); document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").innerText = count; if (count > 0) { //to do for ENG-1082 get localisation for chat button tooltip with count document.getElementById('imi-chatbutton').contentWindow.document.getElementById("spnwidgetlbtn").setAttribute("aria-label", "Chat button , " + count + " unread messages"); //ENG-1082 } else { document.getElementById('imi-chatbutton').contentWindow.document.getElementById("spnwidgetlbtn").setAttribute("aria-label", "Chat button , " + count + " unread messages"); //ENG-1082 } } document.getElementById('chatunread-frame').contentWindow.document.getElementById("ancclearcards").style.display = (event.data.badge_type === undefined || (event.data.badge_type === 2 || event.data.badge_type === 3)) ? "block" : "none"; } } catch (e) { console.log("badgecount:" + e.msg); } }, message: function (event) { try { if (event.data.action != null) { if (event.data.action == 'openchat') { IMIChatInit.openchat(event); } if (event.data.action == 'badgecount') { IMIChatInit.badgecount(event); } if (event.data.action == 'chatswitchicon') { IMIChatInit.chatswitchicon(); //event } if (event.data.action == 'imichat_custom_chat_fields') { if (event.data.type == 'add') { if (_IMIchat_callback_dic['imichat-widget:custom_chat_fields_init'] !== undefined) { _IMIchat_callback_dic['imichat-widget:custom_chat_fields_init'](event.data.response); } } else if (event.data.type == 'update') { if (_IMIchat_callback_dic['imichat-widget:custom_chat_fields_update'] !== undefined) { _IMIchat_callback_dic['imichat-widget:custom_chat_fields_update'](event.data.response); } }//event } if (event.data.action == 'loadstyles') { IMIChatInit.loadJQuery(_domain_name, function () { IMIChatInit.loadwidgetStyles(event.data.message); try { if (event.data.message != null) { if (_IMIchat_callback_dic['imichat-widget:ready'] !== undefined) { _IMIchat_callback_dic['imichat-widget:ready'](_attr_key); console.log("imichat-widget:ready fired"); } //eval('imichatWidgetLoaded();'); if (_IMIchat_callback_dic['imichat-widget:custom_chat_fields_init'] !== undefined) { _IMIchat_callback_dic['imichat-widget:custom_chat_fields_init'](); }// debugger; var widget_data = JSON.parse(event.data.message); hdr_bfp = widget_data.hdr_bfp; hdr_xtoken = widget_data.hdr_xtoken; hdr_tid = widget_data.hdr_tid; } } catch (e) { } IMIChatInit.LaunchProactiveMsgManager(_domain_name, function () { }); IMIChatInit.handleAbandonedChats(); }); } if (event.data.action == 'closemodelpopup') { document.getElementById('imichat-fullscreen-modal').className = 'imichat-fullscreen-modal'; document.getElementById('imichat-fullscreen-modal').setAttribute('tabindex', '-1'); document.getElementById('imichat-fullscreen-modal').setAttribute('aria-hidden', 'true'); } if (event.data.action == 'setsession') { sessionStorage.setItem(event.data.key, event.data.value); } if (event.data.action == 'setlocal') { localStorage.setItem(event.data.key, event.data.value); } if (event.data.action == 'browserstorage') { document.getElementById("divicw").innerHTML = " \n \n \nError: Cookies Disabled We use cookies to enable best chat experience. Follow these directions to re-enable cookies specific to your browser type or re-open this website in a cookie-enabled browser. "; console.log("Local storage not supported"); } } } catch (e) { } }, resize: function () { try { var destination = document.getElementById('iframechatwindow').contentWindow; destination.postMessage({ action: 'resize', width: window.outerWidth //window.innerWidth//screen.width // document.body.clientWidth }, "*"); IMIGeneral.checkmobile(); } catch (e) { } }, LaunchProactiveMsgManager: function (domainName, callback) { try { var widget_styles = localStorage.getItem("style_" + document.getElementById("divicw").getAttribute("data-bind") + "_" + window.location.hostname); if (widget_styles == null && !JSON.parse(widget_styles).enable_proactive) { callback(); return; } var body = document.getElementsByTagName('body')[0]; var script = document.createElement('script'); script.type = 'text/javascript'; script.src = IMIChatInit.domainName() + '/js/proactive-msg-manager.js'; body.appendChild(script); script.addEventListener('load', function (event) { console.log('proactive manager loaded;'); var destination = document.getElementById('iframechatwindow').contentWindow; destination.postMessage({ action: 'proactive-manager-loaded', attrkey: document.getElementById("divicw").getAttribute("data-bind"), host: window.location.hostname }, "*"); callback(); }); } catch (e) { console.log("LaunchProactiveMsgManager:" + e.msg); } }, processAbandonedChats: function (type) { if (!imichatwidget.hasInitiatedChat()) { return; } var browser_fingerprint = localStorage.getItem("fingerprint"); var url = IMIGeneral.profileUrl() + "livechats/" + _attr_key + "/customers/" + browser_fingerprint + "/abandoned?host=" + window.document.URL; url = url + "&type=" + type; var body = JSON.stringify({ "is_reloaded": false, "is_closechat": true }); var headers = { 'type': 'application/json', 'fpid': hdr_bfp, 'Tid': hdr_tid, 'X-Token': hdr_xtoken }; var blob = new Blob([body], headers); navigator.sendBeacon(url); }, handleAbandonedChats: function () { // Attach the event keypress to exclude the F5 refresh //jQuery(window).on('keydown', function (e) { window.addEventListener('keydown', function (e) { if (e.keyCode == 116) { _IMIchat_IsValidNavigation = true; } }); window.addEventListener("beforeunload", function (e) { sessionStorage.setItem(_attr_key + "_imichat-reload-check", document.referrer); console.log(document.referrer); //sessionStorage.setItem("imi_tabid", Math.random().toString(16).slice(2)); if (_IMIchat_IsValidNavigation !== undefined && !_IMIchat_IsValidNavigation) { IMIChatInit.processAbandonedChats("unload"); } }); if (window.performance.navigation.type == 1) { IMIChatInit.processAbandonedChats("load"); } }, loadJQuery: function (domainName, callback) { if (typeof (jQuery) !== 'undefined') { callback(); return; } var body = document.getElementsByTagName('body')[0]; var script = document.createElement('script'); script.type = 'text/javascript'; script.src = domainName + '/js/jquery.min.js'; body.appendChild(script); script.addEventListener('load', function (event) { callback(); }); return; }, on: function (func_name, callback) { if (typeof callback != 'function') { console.error('function was expected.'); return; } switch (func_name) { case 'imichat-widget:ready': _IMIchat_callback_dic['imichat-widget:ready'] = callback; break; } }, checklocalStorage: function () { var test = 'test'; try { localStorage.setItem(test, test); localStorage.removeItem(test); return true; } catch (e) { return false; } }, call_previous_chats: function () { try { var destination = document.getElementById('iframechatwindow').contentWindow; msg = { "action": "showiframe", "host": window.location.hostname, "chatmobile": ((navigator.userAgent.indexOf("Mobile")) != -1) ? "1" : "0" }; destination.postMessage(msg, domainUrl); } catch (e) { } }, check_clear_session_chats: function () { if (document.referrer == sessionStorage.getItem(_attr_key + "_imichat-reload-check")) { return false; } else if (sessionStorage.getItem(_attr_key + "_imichat-reload-check") == undefined) { return true; } else { console.log("Hey, Thanks for visiting again"); return false; } } }; }(); if (IMIChatInit.checklocalStorage()) { IMIChatInit.init(); } else { document.getElementById("divicw").innerHTML = " \n \n \nError: Cookies Disabled We use cookies to enable best chat experience. Follow these directions to re-enable cookies specific to your browser type or re-open this website in a cookie-enabled browser. "; console.log("Local storage not supported"); } var imichatwidget = { // get hasInitiatedConversation() { // if (sessionStorage.getItem("imichat_hasinitconvexist") == null) // return false; // if (sessionStorage.getItem("imichat_hasinitconvexist") == "1") { // return true; // } else { // return false; // } // }, hasInitiatedChat: function () { if (sessionStorage.getItem("imichat_hasinitconvexist") == null) return false; if (sessionStorage.getItem("imichat_hasinitconvexist") == "1") { return true; } else { return false; } }, show: function () { //$("#divicw").show();return; document.getElementById("divicw").style.display = 'block'; }, hide: function () { // $("#divicw").hide();return; document.getElementById("divicw").style.display = 'none'; }, /* test:function() { if(sessionStorage.getItem("imichat_hasinitconvexist")==null) return false; if(sessionStorage.getItem("imichat_hasinitconvexist")=="1") { return true; } else { return false; } },*/ maximizeWindow: function () { IMIChatInit.chatswitchicon(1); IMIChatInit.resize(); IMIChatInit.call_previous_chats(); return; }, minimizeWindow: function () { return IMIChatInit.chatswitchicon(0); }, init: function (jsondata, callback) { if (typeof callback != 'function') { console.error('function was expected.'); return; } var destination = document.getElementById('iframechatwindow').contentWindow; destination.postMessage({ action: 'imichat_custom_chat_fields', data: jsondata, type: 'add' }, '*'); _IMIchat_callback_dic['imichat-widget:custom_chat_fields_init'] = callback; }, update: function (jsondata, callback) { if (typeof callback != 'function') { console.error('function was expected.'); return; } var destination = document.getElementById('iframechatwindow').contentWindow; destination.postMessage({ action: 'imichat_custom_chat_fields', data: jsondata, type: 'update' }, '*'); _IMIchat_callback_dic['imichat-widget:custom_chat_fields_update'] = callback; }, on: function (func_name, callback) { if (typeof callback != 'function') { console.error('function was expected.'); return; } switch (func_name) { case 'imichat-widget:ready': _IMIchat_callback_dic['imichat-widget:ready'] = callback; break; } } }; /* function imichatWidgetLoaded(){imi imichatwidget.maximizeWindow(); }*/ Top * Products * Solutions * Support and Services * Company * How to Buy Copyright © 2005-2024 Broadcom. 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