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Ameyo and Exotel Announce Merger
info@ameyo.com
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HUMANIZE YOUR CONTACT CENTER WITH VIDEO CHAT

Solve customers problems faster and build more trust by #BeingMoreHuman





CUSTOMER ENGAGEMENT PLATFORM

-- Trusted by 2000+ Enterprises in 60+ Countries --





WHY VIDEO CONTACT CENTER?




NEW NORMAL HAS FORCED US INTO PHYSICAL DISTANCING

Real face to face discussions is not possible due to the pandemic. Remote is the
new Normal and is here to stay longer. Many businesses have announced work from
home extension till the end of 2021 while many see a hybrid setup becoming a
reality post the pandemic.




EXISTING COMMUNICATION CHANNELS CAN’T REPLACE PHYSICAL MEETINGS

The existing communication channels of voice, bot, email, and chat operate in
silos and break the communication, making it inefficient.





HOW CAN AMEYO’S VIDEO CONTACT CENTER HELP TO IMPROVE DIGITAL SALES & CUSTOMER
SERVICE



REDUCE COST BY REPLACING PHYSICAL MEETINGS WITH VIDEO INTERACTIONS

Use the live video chat platform to have real-time face to face discussions with
your customers for sales, servicing, or relationship management.

INCREASE FIRST CALL RESOLUTION AND NPS

With video contact center software, you can have a real-time exchange of
additional information, including non-verbal body language, thus helping your
agents reduce the time to address customer queries.

INCREASE EFFICIENCY WITH QUALITY MONITORING & ANALYTICS

With video chat software for contact center replacing physical meetings, you
have more control over the quality of calls and can now use Analytics to improve
your call center agents’ efficiency.

WIN CUSTOMERS TRUST BY HUMANIZING THE CONTACT CENTER

In these pandemic times, call center calls have increased, and human
interactions are required to address the customers’ anxiety rather than having
them interact with a bot. With a video contact center, you can put a human face
to your customer Interactions and win their trust




WHAT IS AMEYO’S VIDEO CONTACT CENTER?

A Video-powered Contact Center Solution for Digital Sales, Relationship
Management & Customer Service



EXTREMELY EASY TO SCHEDULE VIDEO CALLS

Supports browser-based video calling without requiring to install any app. Video
calls can be made even over low internet bandwidth of 150 kbps

SCREEN SHARING AND CO-BROWSING

The same screen can be shared and accessed by both the agents and customers
simultaneously for real-time exchange of information while ensuring the privacy
& security of confidential information.

VIDEO CHAT
TICKETING

A ticket can be created based on the video chat, making it easy to prioritize,
track, and follow-up on customer requests. The video call software integrate
with multiple CRMs.

REAL-TIME MONITORING TO ENSURE QUALITY

The video calls can be monitored in real-time to ensure the quality of calls and
improve the contact center agents’ efficiency. In-depth Dashboard and detailed
analytics help identify areas of improvement




USE CASES OF AMEYO’S VIDEO CONTACT CENTER



HIGH NETWORTH SALES

When you are making a high-value sale, you want to see the person to understand
the body language and non-verbal cues which will help you make the right
decision. E.g. loan interview with MSME or learning programs for children

CUSTOMER SERVICE REQUIRING ADDITIONAL INFORMATION

While servicing customers, if you want to get additional information like the
customer needs to show a device or share his screen, it can be done quickly in
real-time over video chat.

RELATIONSHIP MANAGEMENT

A relationship manager can use Video Chat to introduce himself and handhold
customers to resolve their queries instantaneously.




WHY AMEYO FOR VIDEO CONTACT CENTER?




ENTERPRISE-GRADE SECURITY

Ameyo is PCI DSS compliant with certified public cloud environments across
India, APAC, Africa & ME. In Addition to being PCI DSS compliant, Ameyo is also
ISO 27001 & ISO 27018 certified. Ameyo follows a detailed product development,
delivery, certification, and implementation process, including end-to-end
internal testing, periodic VAPT certification with an independent IT Security
Agency, and adherence to CVSS.




KNOWLEDGE OF THE CUSTOMER ENGAGEMENT SPACE

Ameyo has been providing customer engagement solutions for the last 17+ years.
It helps consumer-facing brands implement results-focussed engagement with
customers across mediums like voice, email, chat, social media, and video for
sales, onboarding, customer service, and collections use cases.




TRUSTED BY GLOBAL BRANDS

Ameyo has been trusted by 2,000+ brands across 60+ countries including marquee
brands like HDFC ERGO General Insurance, Sridhar Insurance, Apollo Health and
Lifestyle, Zoho, BYJU’S, D.Light, STC Channels, LR Data, SP Madrid, Toppr,
Jubilant FoodWorks, Spice Money, Rebel Foods (Faasos), and VistaPrint




PROVEN VIDEO PLATFORM CAPABILITIES

Ameyo has expertise in handling media and can operate video even on low
bandwidth of 150 kbps. Its Video KYC solution is being used by many leading
brands, including Muthoot Group, Pay1, and others.




PAY AS YOU GO

Ameyo offers a ‘pay as you go’ payment model to reduce the CAPEX costs and scale
in a cost-effective way as per the business requirement




ADVANCED VIDEO MONITORING AND REPORTING

Track agent performance in real-time with customizable dashboards to monitor
campaign-level metrics and to make quick and effective decisions. Get scheduled
reports for video chats to analyze video call details, abandoned calls, agent
productivity, and more –  to draw actionable insights. At the same time, keep a
quality check on agent-customer interactions by scoring their performance on
relevant parameters.




AMEYO'S VIDEO CONTACT CENTER FEATURES



VIDEO CHAT AT 150 KBPS

OMNICHANNEL CUSTOMER EXPERIENCE

MOBILE APP AND WEB INTEGRATION

ENTERPRISE-GRADE SECURITY

VIDEO ENABLED TICKETING

VIDEO CHAT RECORDING

VIDEO CONFERENCING

ADD NOTES AND DISPOSITION

DASHBOARD FOR VIDEO CHAT METRICS

SPECIFIC REPORTS FOR VIDEO CHATS

CO-BROWSING

NON-OFFICE HOURS MANAGEMENT

QUALITY MONITORING

VIDEO CALL SCHEDULING

CRM ON VIDEO CHAT


EXPERIENCE AMEYO'S VIDEO CONTACT CENTER IN ACTION

Request A Demo


WHY AMEYO FOR VIDEO CONTACT CENTER?



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WHY YOU SHOULD GO FOR AMEYO VIDEO CONTACT CENTER?

OMNICHANNEL CUSTOMER ENGAGEMENT

Interact with the customers on multiple channels

VIDEO CHAT AT 150 KBPS

Make video calls at low internet bandwidth

INTELLIGENT VIDEO CHAT ROUTING

Direct the call to the most qualified agent

LIVE CHAT MONITORING

Dashboards and reports to track agent performance

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WE ARE REALLY PLEASED TO USE AMEYO’S SERVICE, ESPECIALLY THE SALIENT FEATURE OF
VOICEBOT

We are really pleased to use Ameyo’s service, especially the salient feature of
VoiceBot which is enabling Human Line Conversation. Our customers interact with
Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar
way. Moreover, we can able to achieve a 40% cost saving on operational costs due
to automated calls.

Thanks a lot for the Wonderful Product.

Special Thanks to the team for patiently handling our request & delivering
beyond expectations.

Kumar Konar
Collection Head



AMEYO HELPED GULF AFRICAN BANK MAKE THEIR BUSINESS MORE EFFICIENT AND PROFITABLE
BY OFFERING THEM UNIQUE SOLUTION

At GAB we have had the pleasure to use the system for about 2 years now.
Overall, it has been able to meet the desired expectations that we had as well
as improved our quality of service.

Phidelis Mwarenge
Contact Center Team Leader



METRO EDGE TECHNOLOGIES INCREASES ITS PRODUCTIVITY BY 60%

Ameyo’s Remote Contact Center Solution has helped us increase our productivity
by 60%. It is a very effective solution that helps our agents

Kingsley Bennett
CEO



KHAN BANK CHOOSES AMEYO BECAUSE OF ITS HIGHLY EFFICIENT, FLEXIBLE, AND SECURE
SOLUTION

The implementation scale was huge with lot of complexity. It was a major task
for us to comply with security requirements and other business requirements. The
project team worked effortlessly, satisfying all the requirements.

Bilegt Tumurkhuyag
CX Senior Specialist



UNITEL EMBARKS ON A JOURNEY OF DIGITAL TRANSFORMATION WITH AMEYO

Since deploying Ameyo solution – IVR interactions increased almost 20%, taking
from physical and costly agents to self-service. The way we configure the IVR
system is very smooth and drag & drop and doesn’t involve IT & engineers.

Tulga Otgonbayar
Chief Information Officer



GLOBIVA’S OVERALL CONVERSIONS HAVE GONE UP BY 12-15% USING AMEYO’S OMNICHANNEL
SOLUTION

Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel
Solution. It provides tremendous data utilization and configuration capabilities
that makes it a choice for premium service providers. We are using this solution
for our international as well as domestic processes for its shortest response
time and amazing dialer capabilities.

Vikram Singh Nathawat
Director and Co-Founder


< >

SANKAR RAO A.

Director - Products

Ameyo software is being used as a CTI for Ola customer and partner support. The
software has met the expectation of Ola and we were able to extend it to meet
Ola's unique requirements.

SHIVAM M.

Sr Network Engineer

Our connectivity increased with retry time and campaign settings.Working with
AMEYO has a great experience mostly in terms of Customer support on any issues
identified. Ameyo is economical. Its flexibility with interating different CRM
and it will keep stable.

EHAB M.



Easy to use and customize application with excellent support team

MITESH S.

System Support Engineer

I like this software because of the capability to handle large numbers of call
flows. I like the efficiency of this software like how it works and gave us the
option to supervise the agents activity on a real time basis and the proper
reports which helps alot to conclude many things.


THE AMEYO ADVANTAGE


LEADER IN CUSTOMER EXPERIENCE & CONTACT CENTER SOLUTIONS

Honorable Mention in Gartner Magic Quadrant for 3 Years

Awarded Frost & Sullivan Asia Pacific CCI Leadership Award

Deloitte Technology Fast 500 ASIA PACIFIC, 2014



View all Customers »

--------------------------------------------------------------------------------

TAKE YOUR CUSTOMER EXPERIENCE TO THE NEXT LEVEL WITH


AMEYO'S CUSTOMER ENGAGEMENT PLATFORM

+91-124-4771000

INFO@AMEYO.COM

SCHEDULE A DEMO


FREQUENTLY ASKED QUESTIONS




CAN AN AGENT RECORD THE VIDEO CHAT?

No, the agent will not be able to explicitly record the video chats for
customers’ privacy concerns and security compliances. However, the recording
capability is available with Video Chats. The admin can set the configuration
for video chat recordings.




IS VIDEO CONFERENCING FEATURE AVAILABLE IN AMEYO VIDEO CONTACT CENTER?

Yes, Ameyo Video Contact Center comes with inbuilt Video conferencing
capabilities.




WHO WILL BE ABLE TO INITIATE THE VIDEO CHAT AND HOW?

The customer will be able to initiate the Video Chat Assistance by requesting
for it via mobile app or website of the business. However, the agent first needs
to send a link to the customer which he can click and request for a Video Chat.
The request will be handled by the available agent in the Video Chat Queue or
Campaign.




CAN VIDEO CHATS BE TRANSFERRED?

Yes. With Ameyo Video Contact Center, an agent can transfer a video chat to
another agent in the queue and pass on the interaction context.




HOW VIDEO CHATS WILL BE MONITORED?

The supervisor or call center manager will be able to view statistical data of
Total Video Chats, Video Chats at ACD, Total Connected Video Chats, and Total
Hung Up Video Chats. Also, stats such as Call Duration, Hold Time, ACW Time, and
Agents Associated with respective Video Chats will also be shown on the
supervisor’s dashboard. Additionally, the supervisor will be able to see the
video chat recordings for quality and performance monitoring purposes.




ARE VIDEO CHATS RECORDED IN AMEYO'S VIDEO CONTACT CENTER SOFTWARE?

Yes, all video chats are recorded and these recordings can be viewed as
attachments in the customer view. The call center manager or supervisor as well
as the assigned agents will be able to access the recordings.





COMPANY

 * Why Ameyo
 * Leadership
 * Awards & Recognition
 * Testimonials
 * Contact Us
 * News & Press

PRODUCTS

 * Fusion CX
 * Omni
 * Voice
 * Engage
 * Emerge
 * ComPaaS
 * Voicebot

FEATURES

 * Interactive Voice Response (IVR)
 * CRM Integration
 * Salesforce Integration
 * Zendesk Integration
 * Auto Dialer
 * Predictive Dialer
 * ACD (Automatic Call Distributor) System
 * HelpDesk Automation
 * Self Service
 * Reports & Dashboards
 * Knowledge Base Software

SOLUTIONS

 * Cloud Call Center Software
 * Cloud Contact Center Software
 * Virtual Call Center Software
 * Mobile Call Center
 * Customer Service Software
 * WhatsApp Customer Service
 * PBX Vs Contact Center Software
 * Customer Support System
 * Ticketing System

RESOURCES

 * Blogs
 * What is a Help Desk Software?
 * What is Call Center Software
 * What is Customer Experience (CX)?
 * What is a Call Center Dialer?
 * How to Setup a Call Center
 * What is Contact Center as a Service (CCaaS)
 * What is Hosted Contact Center?
 * What is Cloud Contact Center?

REGIONAL WEBSITES

 * Kenya
 * Nigeria
 * South Africa
 * Malaysia
 * Indonesia
 * Philippines
 * Vietnam
 * UAE
 * Saudi Arabia

Request Pricing

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