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YOUR VIRTUAL FRONT-DESK RECEPTIONIST PLATFORM AND KIOSK


Request a Demo




WELCOMEWARE ALLOWS YOUR RECEPTIONISTS TO WORK FROM HOME AND SIMULTANEOUSLY COVER
MULTIPLE LOCATIONS.


ELIMINATE FRONT DESK CHALLENGES


RECEPTIONIST NO-SHOWS, SICK DAYS, RESIGNATIONS, HIRING, TRAINING, AND
RE-TRAINING!

Hiring is harder than ever.
Solution: WelcomeWare.


GREET VISITORS WITH A SMILE, GIVE INSTRUCTIONS, HELP WITH FORMS, FACILITATE
PAYMENT, SCAN IDS AND BADGES — ALL USING THE WELCOMEWARE KIOSK.



GREET & CHECK-IN

with a friendly smile

FACILITATE FORMS

with data input and signatures

IDS & BADGES

scanned for fast & easy check-in



LESS
HASSLE

LESS SCRAMBLING WHEN RECEPTIONISTS DON’T SHOW UP OR QUIT.

IMPROVE RETENTION BY OFFERING A WORK-FROM-HOME OPTION.

LESS HIRING, TRAINING AND RE-TRAINING.

LOWER
COST

RECEPTIONISTS CAN COVER MULTIPLE LOCATIONS.

CENTRALIZE AND LOAD-BALANCE YOUR RECEPTIONIST POOL.

REINVEST COST SAVINGS INTO YOUR HIGHEST PERFORMERS.

BETTER
EXPERIENCE

COLLECT METRICS TO ENHANCE VISITOR EXPERIENCE.

EASIER CHECK-IN FORM COMPLETION.

NEVER “OUT FOR LUNCH” – 24/7 COVERAGE.


WE’VE GOT CUSTOMIZED SOLUTIONS FOR EVERY MARKET




PHYSICAL THERAPY

Our virtual front desk solution can streamline the check-in process with
contactless document scanning and form completion.


HEALTHCARE

WelcomeWare can augment your patient intake with a platform that can work side
by side with any EMR system while protecting patient data confidentiality.


HOTELS

Our platform can enable your hotel to provide a 24/7 guest check-in and
check-out experience with a front desk that never sleeps.


AIRPORTS

The WelcomeWare platform is highly capable of accommodating a high volume of
travelers while preserving the human touch.


OFFICES

WelcomeWare streamlines front lobby clearance procedures by having a live person
available via kiosk 24/7 to process security clearance for access plus answer
questions, while also improving building safety by eliminating the need for
on-site live receptionists.


GYMS

WelcomeWare expedites check-in services and on-site class registration, reducing
the need for personnel who are not engaged in revenue-producing training
activities with gym guests.


HERE’S WHAT OUR CUSTOMERS ARE SAYING!


Previous

“OUR MENTAL HEALTH PRACTICE IS RUN BY MY WIFE AND I. BETWEEN TREATING PATIENTS
AND PRACTICE MANAGEMENT WE DIDN’T WANT TO WORRY ABOUT RUNNING THE FRONT DESK.
WELCOMEWARE IS USED TO CHECK-IN PATIENTS AND SUPPORT OUR IN-PERSON RECEPTIONIST.
ENSURING OUR FRONT DESK REMAINS PERMANENTLY STAFFED, AFFORDING US MORE TIME TO
FOCUS ON TREATING PATIENTS. WELCOMEWARE HAS BEEN A CONVENIENT AND HELPFUL
SOLUTION THAT HAS BEEN EASILY ADJUSTED TO BY OUR PATIENTS.”

read more
read less

96 Locations
Dr. Bryan Pearlman

Dr. Lena Pearlman & Associates

“WITH LABOR SHORTAGES EVERYWHERE THE WELCOMEWARE APPLICATION IS PERFECT FOR ALL
SORTS OF INDUSTRIES. I JUMPED ON THE OPPORTUNITY TO WORK WITH WELCOMEWARE
BECAUSE I BELIEVE THE SOLUTION IS A ROCK-SOLID WAY TO KEEP COMPANIES SERVING
THEIR CUSTOMER BASE WITH HIGH-QUALITY LIVE SERVICE.”

read moreread less

190+ Locations

Frank

Olea Kiosks

“DURING A TIME WHEN HIRING BECAME AN OBSTACLE, WELCOMEWARE STEPPED IN TO SAVE
THE DAY. WE WERE ABLE TO QUICKLY GET THEM UP TO SPEED ON OUR SYSTEMS; THE STAFF
HAS BEEN NOTHING SHORT OF IMPECCABLE.”

read more
read less

4 Locations

Kacie

StretchLab

“IT IS EXCITING TO SEE THE SUCCESS OF THE ROLL-OUT IN OUR CLINICS AND THE
SIGNIFICANT VALUE THIS TECHNOLOGY HAS BROUGHT TO OUR COMPANY. REMOTE RECEPTION
NOT ONLY ENSURES A SUPERIOR PATIENT EXPERIENCE, BUT IT ALSO MAKES IT EASIER FOR
US TO RETAIN AND NURTURE ADMINISTRATIVE TALENT AND GIVES OUR CLINICIANS SPACE TO
THRIVE.”

read more
read less

190+ Locations

Steve

CEO of Professional PT

“AT CONFLUENT HEALTH WE ARE RE-IMAGINING FRONT DESK OPERATIONS, AND A BIG PART
OF THAT STRATEGY IS WELCOMEWARE. WE ARE USING WELCOMEWARE TO ENSURE THAT OUR
PATIENTS CAN CHECK IN EASILY WITH NO WAIT TIMES. THE WELCOMEWARE TEAM HAS BEEN
FANTASTIC TO WORK WITH AND EXCEL AT SUPPORTING OUR INITIATIVES.”

read more
read less

700+ Locations

Bridgit

Confluent Health

“WELCOMEWARE HAS HELPED MY PRACTICE TREMENDOUSLY WITH BOTH INCREASING EFFICIENCY
AND CUTTING COSTS. WELCOMEWARE HAS BEEN A GAME CHANGER AS FAR AS OPTIMIZATION OF
MY CURRENT STAFF AND HELPING US MANAGE MULTIPLE CLINICS EFFICIENTLY. THE
FLEXIBILITY THAT THE PLATFORM HAS GIVEN OUR TEAM HAS LED TO INCREASED JOB
SATISFACTION AND JOB COVERAGE. NO LONGER IS A FRONT DESK EMPLOYEE’S ABSENCE A
TERRIBLE DRAIN ON BOTH OUR PTS AND PATIENTS, BECAUSE DESKS CAN BE COVERED WITH
STAFF FROM OTHER LOCATIONS OR EVEN FROM HOME.”

read more
read less

11 Locations

Yoni

True Sports Physical Therapy

“WE’RE ALL IN! WE LOVE YOUR CUSTOMER SERVICE TEAM. WE LOVE YOUR PRODUCT.”

read more
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64 Locations

Wendy Ross

SVP Operations, Motion PT

“WE HAVE BEEN USING WELCOMEWARE FOR JUST OVER A YEAR NOW AND HAVE LAUNCHED IN 17
OF OUR 30 CLINICS. IT HAS BEEN EXTREMELY SUCCESSFUL IN ALL THE CLINICS WE HAVE
LAUNCHED, AND OUR STAFF AND PATIENTS HAVE FULLY EMBRACED THE TECHNOLOGY. OUR
FRONT OFFICES ARE MORE EFFICIENT, AND OUR STAFF REPORTS THAT THEY HAVE A MORE
MANAGEABLE WORKLOAD WITH WW IN PLACE. IT IS SUPER EASY TO USE BOTH AS A VIRTUAL
CARE COORDINATOR AND AS A PATIENT. THE WW TEAM PROVIDES EXCELLENT CUSTOMER
SERVICE, OUTSTANDING TECH SUPPORT, AND RESPONSES TO REQUESTS ARE RECEIVED IN
RECORD TIME. OVERALL, WE ARE VERY SATISFIED WITH EVERYTHING WW PROVIDES AND LOOK
FORWARD TO IMPLEMENTING KIOSKS IN OUR REMAINING CLINICS.”

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31 Locations
Amy Proffitt

Regional Office Manager, RET PT

“OVER THE PAST 5 YEARS IT HAS BEEN REALLY DIFFICULT TO STAFF THE FRONT DESK.
WELCOMEWARE HELPS OUT TREMENDOUSLY BECAUSE WHEN WE DON’T HAVE COVERAGE OR WE ARE
SHORT STAFFED, WE ALWAYS HAVE SOMEONE TO CHECK-IN AND SCHEDULE PATIENTS, TAKE
PAYMENTS, AND ANSWER QUESTIONS. IT’S BEEN REALLY HELPFUL.”

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14 Locations
Audrey Medlock

National Office Manager, Evolution Physical Therapy

“I LOVE YOU GUYS! WELCOMEWARE IS THE BEST.”

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9 Locations

Carlos A. Martinez, PT, DPT

President of CAM Physical Therapy

“WELCOMEWARE HAS BEEN A GREAT ASSET TO MY PRACTICE. WE CURRENTLY USE IT IN ALL 3
OFFICES AND IT’S HELPED REDUCE MY FRONT OFFICE COST BY 65%, IMPROVED PATIENT
FORWARD SCHEDULING, AND IMPROVED COLLECTION OF PAYMENTS. MOST OF ALL, IT HAS
ALLOWED MY ADMIN TEAM TO REDUCE THE MULTITASKING AND FOCUS ON HIGHER TICKET
ITEMS LIKE TURNING LEADS INTO NEW PATIENTS.”

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4 Locations

Karn

NY Sports and Spinal Physical Therapy

“WELCOMEWARE HAS EXCEPTIONAL PEOPLE WHO PROVIDE NOTHING SHY OF A 5-STAR RATING,
WHENEVER QUESTIONS AND CHALLENGES AROSE, OUR CUSTOMER SUCCESS MANAGER WAS WITHIN
EARSHOT AND PROMPTLY RECEPTIVE.”

read more
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96 Locations
Linda

Alliance Physical Therapy Partners

“WE COULD NOT BE HAPPIER!! OUR VIRTUAL ASSISTANT IS RELIABLE, PROFESSIONAL,
PLEASANT, AND WELL-LIKED BY OUR PATIENTS. PATIENTS WARMED TO THE IDEA QUICKLY
(EVEN THE TECHNOLOGICALLY CHALLENGED). WELCOMEWARE PROVIDED THE SOLUTION TO OUR
HIRING ISSUES!”

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1 Location
Barrie Perrottino

Clinic Manager, Optimal Motion PT

“THERE IS CONVENIENCE OF NOT HAVING TO WORRY ABOUT ADDITIONAL STAFF MEMBERS. NOT
HAVING TO HIRE AND RETAIN FOR A POSITION THAT TYPICALLY HAS A LOT OF TURNOVER.
HAVING THAT FACTOR INTO ANY EXPANSION PLANS, OR THE EASE OF THE DAY TO DAY HAS
BEEN REALLY INVALUABLE.”

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3 Locations
Lloyd

Dirigo Physical Therapy & Performance

“WELCOMEWARE HAS MET THE NEEDS OF OUR PRACTICE. IT ALLOWS US TO BE MORE
STREAMLINED AND MORE EFFICIENT DURING PATIENT INTAKE AND SERVE MULTIPLE CLINICS
ALL AT THE SAME TIME. DURING THE DIFFICULT TIMES WITH HIRING THAT THIS COUNTRY
HAS FACED, WELCOMEWARE HAS ALLOWED US TO FOCUS MORE ON PATIENT CARE AND LESS
TIME ON HIRING. THE CUSTOMER SERVICE IS TOP NOTCH AND STARTS WITH THE SALES TEAM
AND HASN’T SKIPPED A BEAT WITH THE ONBOARDING TEAM. THEY HAVE ALL BEEN A GREAT
GROUP OF INDIVIDUALS TO WORK WITH!”

read more
read less

8 Locations

Michael

East Suburban Sports Medicine Center

“WITH THE CHANGES HAPPENING IN REIMBURSEMENT IN THE WORLD OF PHYSICAL THERAPY,
AS A BUSINESS OWNER I CONTINUALLY LOOK FOR WAYS TO STREAMLINE OUR OVERALL
EXPENSES. THE RECOVERY PROJECT IS A REHAB OUTPATIENT COMPANY WITH 3 CLINICS AND
OVER 120 EMPLOYEES, AND OPENING A 4TH CLINIC IN 2023. I REACHED OUT TO
WELCOMEWARE TO LEARN AND TRAIL THEIR PRODUCT. THE CUSTOMER SERVICE, TRAINING AND
PRODUCT IS EXCEPTIONAL. OUR NEWEST CLINIC WILL BE USING THE PRODUCT, RESULTING
IN SAVING THE COMPANY FROM HAVING TO HIRE AN ADDITIONAL PATIENT CARE
COORDINATOR. I HIGHLY RECOMMENDED THE PRODUCT AND WORKING WITH THE WELCOMEWARE
STAFF.”

read more
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4 Locations
Polly Swingle

CEO, The Recovery Project

“WELCOMEWARE IS A GREAT HELP WITH BUDGETS BY INCREASING ARRIVAL PERCENTAGE AND
PRODUCTIVITY. ONE OF THE MOST FRUSTRATING THINGS IS TO HIRE, MAINTAIN AND KEEP
GREAT STAFF. MY STAFF ARE HAPPIER BECAUSE WELCOMEWARE IS IN THE OFFICE.”

read more
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21 Locations
Cristy Schollaert

VP of Clinical Operations, The Physical Therapy Institute

“OUR MENTAL HEALTH PRACTICE IS RUN BY MY WIFE AND I. BETWEEN TREATING PATIENTS
AND PRACTICE MANAGEMENT WE DIDN’T WANT TO WORRY ABOUT RUNNING THE FRONT DESK.
WELCOMEWARE IS USED TO CHECK-IN PATIENTS AND SUPPORT OUR IN-PERSON RECEPTIONIST.
ENSURING OUR FRONT DESK REMAINS PERMANENTLY STAFFED, AFFORDING US MORE TIME TO
FOCUS ON TREATING PATIENTS. WELCOMEWARE HAS BEEN A CONVENIENT AND HELPFUL
SOLUTION THAT HAS BEEN EASILY ADJUSTED TO BY OUR PATIENTS.”

read more
read less

96 Locations
Dr. Bryan Pearlman

Dr. Lena Pearlman & Associates

“WITH LABOR SHORTAGES EVERYWHERE THE WELCOMEWARE APPLICATION IS PERFECT FOR ALL
SORTS OF INDUSTRIES. I JUMPED ON THE OPPORTUNITY TO WORK WITH WELCOMEWARE
BECAUSE I BELIEVE THE SOLUTION IS A ROCK-SOLID WAY TO KEEP COMPANIES SERVING
THEIR CUSTOMER BASE WITH HIGH-QUALITY LIVE SERVICE.”

read moreread less

190+ Locations

Frank

Olea Kiosks

“DURING A TIME WHEN HIRING BECAME AN OBSTACLE, WELCOMEWARE STEPPED IN TO SAVE
THE DAY. WE WERE ABLE TO QUICKLY GET THEM UP TO SPEED ON OUR SYSTEMS; THE STAFF
HAS BEEN NOTHING SHORT OF IMPECCABLE.”

read more
read less

4 Locations

Kacie

StretchLab

“IT IS EXCITING TO SEE THE SUCCESS OF THE ROLL-OUT IN OUR CLINICS AND THE
SIGNIFICANT VALUE THIS TECHNOLOGY HAS BROUGHT TO OUR COMPANY. REMOTE RECEPTION
NOT ONLY ENSURES A SUPERIOR PATIENT EXPERIENCE, BUT IT ALSO MAKES IT EASIER FOR
US TO RETAIN AND NURTURE ADMINISTRATIVE TALENT AND GIVES OUR CLINICIANS SPACE TO
THRIVE.”

read more
read less

190+ Locations

Steve

CEO of Professional PT

“AT CONFLUENT HEALTH WE ARE RE-IMAGINING FRONT DESK OPERATIONS, AND A BIG PART
OF THAT STRATEGY IS WELCOMEWARE. WE ARE USING WELCOMEWARE TO ENSURE THAT OUR
PATIENTS CAN CHECK IN EASILY WITH NO WAIT TIMES. THE WELCOMEWARE TEAM HAS BEEN
FANTASTIC TO WORK WITH AND EXCEL AT SUPPORTING OUR INITIATIVES.”

read more
read less

700+ Locations

Bridgit

Confluent Health

“WELCOMEWARE HAS HELPED MY PRACTICE TREMENDOUSLY WITH BOTH INCREASING EFFICIENCY
AND CUTTING COSTS. WELCOMEWARE HAS BEEN A GAME CHANGER AS FAR AS OPTIMIZATION OF
MY CURRENT STAFF AND HELPING US MANAGE MULTIPLE CLINICS EFFICIENTLY. THE
FLEXIBILITY THAT THE PLATFORM HAS GIVEN OUR TEAM HAS LED TO INCREASED JOB
SATISFACTION AND JOB COVERAGE. NO LONGER IS A FRONT DESK EMPLOYEE’S ABSENCE A
TERRIBLE DRAIN ON BOTH OUR PTS AND PATIENTS, BECAUSE DESKS CAN BE COVERED WITH
STAFF FROM OTHER LOCATIONS OR EVEN FROM HOME.”

read more
read less

11 Locations

Yoni

True Sports Physical Therapy

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Find out what we can do for your business.


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 * Case Studies
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 * Contact Us
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 * Testimonials
 * Press Releases

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