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Home / Insurance / News /  Edelweiss General Insurance launches AI voice bot for
automated motor claims


EDELWEISS GENERAL INSURANCE LAUNCHES AI VOICE BOT FOR AUTOMATED MOTOR CLAIMS

Premium The bot will assist EGI’s garage representatives in easier, faster and
hassle-free registration of claims. (Photo: iStock) 1 min read . Updated: 03 Feb
2022, 12:19 PM IST Livemint

 * The conversational voice bot, available in Hindi, English and Hinglish, will
   enable real time registration of claims, 24/7. It has been introduced for
   garage owners and will be extended to all customers in a month or two



Read Full Story
Listen to this article




NEW DELHI: Edelweiss General Insurance (EGI), has launched an AI voice bot to
expedite registration of motor claims.



This end-to-end AI Voice Bot is the first in the general insurance industry in
India, and is powered by Yellow.ai, the world’s leading next-gen Total
Experience (TX) Automation Platform recently recognised in the 2022 Gartner
Magic Quadrant for Enterprise Conversational AI Platforms," the insurer said in
a press release.

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The conversational voice bot, available in Hindi, English and Hinglish, will
enable real time registration of claims, 24/7. It has been introduced for garage
owners and will be extended to all customers in a month or two. The bot will
assist EGI’s garage representatives in easier, faster and hassle-free
registration of claims. There is also no wait time unlike a normal call to the
customer care. Once you dial in, the bot will guide on the claim intimation
process in real time.



Shanai Ghosh, executive director & CEO, Edelweiss General Insurance, said,
“While the Bot will definitely offer easy, seamless, and superior experience to
our customers, it will also enable and empower our distribution agents and
partners to be more efficient and effective and enhance their capabilities."

In addition to being a claims assistant, the bot can answer questions raised by
the garage representatives, delivering a holistic and superior experience. It
can provide the claims registration number without any human intervention, and
escalate complex queries to EGI agents.

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Raghu Ravinutala, CEO and Cofounder, Yellow.ai said, “Our technology allows
tailoring speech recognition models to adapt to users’ speaking styles,
expressions, and unique vocabularies, and also to accommodate background noises,
accents, and voice patterns. Our voice bots have superior context based intent
identification to help understand queries better, provide insights from customer
interaction that constantly improve bot performance and understand consumer
behaviour."



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