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* Solutions * Products * Market Research Drive actionable insights with Momentive * Customer Experience Collect real-time feedback across digital channels with GetFeedback * Enterprise Feedback Empower teams to make smarter decisions with SurveyMonkey * Customers * Company * About Us * Diversity, Equity & Inclusion * Momentive Together * Leadership * Board of Directors * Careers * Momentive Blog * Get in touch SOLUTIONS EXPLORE OUR PORTFOLIO OF AI-POWERED SOLUTIONS * All Solutions * Market Insights * Brand Insights * Customer Experience * Employee Experience * Product Experience Momentive delivers purpose-built solutions and comprehensive programs—for every decision-maker in your organization. Reshape your customer experience, your product, or your industry. * GUIDED EMPLOYEE EXPERIENCE Uncover how your employees really feel about their work and company culture to drive higher retention, greater job satisfaction, and higher productivity levels. Learn more about this solution * ENTERPRISE FEEDBACK MANAGEMENT Make business critical decisions, backed by insights. Gather feedback from your customers, employees, and target market with SurveyMonkey Enterprise. Learn more about this solution * BRAND TRACKING Fuel your brand strategy with continuous insights on top performance metrics including awareness, perception, loyalty, and more. Learn more about this solution * NPS® PROGRAMS Discover who your promoters and detractors are through relational and transactional NPS, and take actions that turn your customers into vocal advocates. Learn more about this solution * EMPLOYEE ENGAGEMENT AND RETENTION Uncover how your employees really feel about their work and company culture to drive higher retention, greater job satisfaction, and higher productivity levels. Learn more about this solution * CONCEPT TESTING Test product and feature ideas with your target buyer in as little as an hour, and compare against industry benchmarks. Learn more about this solution * INDUSTRY TRACKING Continuously monitor buyer preferences for a specific industry over time, and understand the underlying drivers of market shifts. Learn more about this solution * DIVERSITY, EQUITY, AND INCLUSION Create a diverse, equitable, and inclusive workplace where everyone, no matter their background, can thrive. Learn more about this solution * CUSTOMER SATISFACTION Identify areas of improvement after key customer moments and interactions to improve overall customer satisfaction. Learn more about this solution * AD TESTING Test your campaign creative for persuasiveness, relevance, recall, and more before you launch to maximize effectiveness. Learn more about this solution * IDEA SCREENING Quickly test and prioritize early-stage product or creative ideas in as little as an hour with your target audience. Learn more about this solution * COMPETITIVE INTELLIGENCE Measure the evolving perception of top competitors in your category over time, and how your brand stacks up. Learn more about this solution * PRODUCT OPTIMIZATION Uncover feature and service bundles that maximize in-market success with advanced Conjoint analysis. Learn more about this solution * RETURN TO WORK Get the insights you need to understand employee needs and sentiment so you can design policies that keep your team supported and safe in the new normal. Learn more about this solution * WEBSITE EXPERIENCE Get actionable feedback from visitors across your web properties to improve the user experience, save time and resources, and increase conversion. Learn more about this solution * PRICE OPTIMIZATION Find the optimal price point and range for your product or service using the Van Westendorp price sensitivity model. Learn more about this solution * GRANT MANAGEMENT Assess and amplify your social responsibility and charitable impact in order to make the world a better place. Learn more about this solution * BRAND LIFT Quantify the impact of your regional or national advertising campaigns on brand awareness and perception in those same markets. Learn more about this solution * CONSUMER SEGMENTATION Understand the demographic and behavioral traits of your top buyer segments to focus your marketing strategy. Learn more about this solution * CANDIDATE EXPERIENCE Measure and optimize your candidate experience at every touchpoint, from applying to interview, and through onboarding. Learn more about this solution * USAGE & ATTITUDES Learn about the preferences, habits, and purchase behaviors of your target audience to shape your product roadmap and marketing campaigns. Learn more about this solution * MESSAGE TESTING Make sure your company or product positioning and campaign messaging resonates with your target buyers. Learn more about this solution * CUSTOMER EFFORT SCORE Deliver low-effort experiences that drive customer loyalty by identifying and removing friction from customer interactions. Learn more about this solution * PACKAGE TESTING Get feedback on your product packaging designs from your target consumers to maximize overall appeal and persuasiveness. Learn more about this solution * SCHOLARSHIP PROGRAM MANAGEMENT Streamline professional and community development programs to select and award your most promising applicants. Learn more about this solution * SHOPPER INSIGHTS Uncover where and how people make purchase decisions for your product category to inform messaging, merchandising and pricing. Learn more about this solution * BRAND NAME TESTING Go to market with a company or brand name that has proven effectiveness in your target market. Learn more about this solution * LEARNING AND DEVELOPMENT Understand where and how learning and development efforts should be focused to advance your people and drive productivity. Learn more about this solution * MOBILE APP EXPERIENCE Capture feedback directly within your mobile app to drive user adoption, loyalty, and satisfaction—without the need for technical expertise. Learn more about this solution * FEATURE IMPORTANCE Understand which product features influence decisions and satisfaction the most with advanced MaxDiff analysis. Learn more about this solution * ADMISSION PROGRAM MANAGEMENT Choose the best candidates for education programs, technology incubators, leadership training, and other programs. Learn more about this solution * MARKET SIZING Quantify the demand for your product across regions and countries, and pinpoint which market to expand to next. Learn more about this solution * LOGO DESIGN TESTING Test variations of your logo design for appeal, relevance, and memorability before you go to market. Learn more about this solution * INTERNAL MEETINGS AND EVENTS Get armed with the insights before, during and after every internal meeting and event to make them more effective and productive. Learn more about this solution * POST-PURCHASE EXPERIENCE Learn what customers liked and disliked about their purchase experience to streamline the buying process and reduce support costs. Learn more about this solution * USER EXPERIENCE Get in-depth feedback from users directly within your product throughout the user journey to drive adoption and create products customers love. Learn more about this solution * INNOVATION AWARDS MANAGEMENT Inspire communities and employees with contests, programs and awards that drive innovation. Learn more about this solution * CUSTOM MARKET RESEARCH SERVICES Work with our team of experts to scope custom market research with as much help as you need, from survey consultation to reporting. Learn more about this solution * PERFORMANCE MANAGEMENT Build a high performing workforce with the knowledge needed to shape your management training programs, target specific team skills development, and plan individual career paths. Learn more about this solution * CRISIS MANAGEMENT Listen to your customers and the broader market in times of crisis to react fast when brand reputation is on the line. Learn more about this solution * WORKPLACE BENEFITS Collect insights into how employees feel about your company's benefits, from healthcare plans to catered lunches and everything in between. Learn more about this solution * ECOMMERCE EXPERIENCE Capture targeted feedback seamlessly from online shoppers without disrupting their experience to reduce cart abandonment and friction in the buying process. Learn more about this solution * EVENT EXPERIENCE Capture pre and post event feedback to shape event plans and create memorable experiences for your customers. Learn more about this solution * CUSTOMER ADVOCACY Automatically generate customer case studies, testimonials, and stats to boost your marketing programs and accelerate sales. Learn more about this solution * CLAIMS TESTING Test the effectiveness of product packaging claims and labels to optimize believability and purchase intent. Learn more about this solution * PRODUCT NAME TESTING Screen your product name ideas with your target audience for relevance, memorability, pronounceability, and more. Learn more about this solution * IN HOME USER TESTING (IHUT) Screen and recruit a targeted audience to physically try your product at home and provide feedback on the experience. Learn more about this solution Increase your market intelligence with accurate insights delivered in days, not months. INDUSTRY TRACKING Continuously monitor buyer preferences for a specific industry over time, and understand the underlying drivers of market shifts. Learn more COMPETITIVE INTELLIGENCE Measure the evolving perception of top competitors in your category over time, and how your brand stacks up. Learn more CONSUMER SEGMENTATION Understand the demographic and behavioral traits of your top buyer segments to focus your marketing strategy. Learn more USAGE & ATTITUDES Learn about the preferences, habits, and purchase behaviors of your target audience to shape your product roadmap and marketing campaigns. Learn more SHOPPER INSIGHTS Uncover where and how people make purchase decisions for your product category to inform messaging, merchandising and pricing. Learn more MARKET SIZING Quantify the demand for your product across regions and countries, and pinpoint which market to expand to next. Learn more CUSTOM MARKET RESEARCH SERVICES Work with our team of experts to scope custom market research with as much help as you need, from survey consultation to reporting. Learn more Elevate your brand by identifying what truly resonates with your audience. BRAND TRACKING Fuel your brand strategy with continuous insights on top performance metrics including awareness, perception, loyalty, and more. Learn more AD TESTING Test your campaign creative for persuasiveness, relevance, recall, and more before you launch to maximize effectiveness. Learn more IDEA SCREENING Quickly test and prioritize early-stage product or creative ideas in as little as an hour with your target audience. Learn more BRAND LIFT Quantify the impact of your regional or national advertising campaigns on brand awareness and perception in those same markets. Learn more MESSAGE TESTING Make sure your company or product positioning and campaign messaging resonates with your target buyers. Learn more BRAND NAME TESTING Go to market with a company or brand name that has proven effectiveness in your target market. Learn more LOGO DESIGN TESTING Test variations of your logo design for appeal, relevance, and memorability before you go to market. Learn more CRISIS MANAGEMENT Listen to your customers and the broader market in times of crisis to react fast when brand reputation is on the line. Learn more Deliver memorable customer experiences that set you apart from the competition. NPS® PROGRAMS Discover who your promoters and detractors are through relational and transactional NPS, and take actions that turn your customers into vocal advocates. Learn more CUSTOMER SATISFACTION Identify areas of improvement after key customer moments and interactions to improve overall customer satisfaction. Learn more WEBSITE EXPERIENCE Get actionable feedback from visitors across your web properties to improve the user experience, save time and resources, and increase conversion. Learn more CUSTOMER EFFORT SCORE Deliver low-effort experiences that drive customer loyalty by identifying and removing friction from customer interactions. Learn more MOBILE APP EXPERIENCE Capture feedback directly within your mobile app to drive user adoption, loyalty, and satisfaction—without the need for technical expertise. Learn more POST-PURCHASE EXPERIENCE Learn what customers liked and disliked about their purchase experience to streamline the buying process and reduce support costs. Learn more ECOMMERCE EXPERIENCE Capture targeted feedback seamlessly from online shoppers without disrupting their experience to reduce cart abandonment and friction in the buying process. Learn more EVENT EXPERIENCE Capture pre and post event feedback to shape event plans and create memorable experiences for your customers. Learn more CUSTOMER ADVOCACY Automatically generate customer case studies, testimonials, and stats to boost your marketing programs and accelerate sales. Learn more Understand and engage employees to build a better, more diverse workplace. GUIDED EMPLOYEE EXPERIENCE Uncover how your employees really feel about their work and company culture to drive higher retention, greater job satisfaction, and higher productivity levels. Learn more EMPLOYEE ENGAGEMENT AND RETENTION Uncover how your employees really feel about their work and company culture to drive higher retention, greater job satisfaction, and higher productivity levels. Learn more DIVERSITY, EQUITY, AND INCLUSION Create a diverse, equitable, and inclusive workplace where everyone, no matter their background, can thrive. Learn more RETURN TO WORK Get the insights you need to understand employee needs and sentiment so you can design policies that keep your team supported and safe in the new normal. Learn more CANDIDATE EXPERIENCE Measure and optimize your candidate experience at every touchpoint, from applying to interview, and through onboarding. Learn more LEARNING AND DEVELOPMENT Understand where and how learning and development efforts should be focused to advance your people and drive productivity. Learn more INTERNAL MEETINGS AND EVENTS Get armed with the insights before, during and after every internal meeting and event to make them more effective and productive. Learn more PERFORMANCE MANAGEMENT Build a high performing workforce with the knowledge needed to shape your management training programs, target specific team skills development, and plan individual career paths. Learn more WORKPLACE BENEFITS Collect insights into how employees feel about your company's benefits, from healthcare plans to catered lunches and everything in between. Learn more Learn what your customers think—so you can build more products they love. CONCEPT TESTING Test product and feature ideas with your target buyer in as little as an hour, and compare against industry benchmarks. Learn more IDEA SCREENING Quickly test and prioritize early-stage product or creative ideas in as little as an hour with your target audience. Learn more PRODUCT OPTIMIZATION Uncover feature and service bundles that maximize in-market success with advanced Conjoint analysis. Learn more PRICE OPTIMIZATION Find the optimal price point and range for your product or service using the Van Westendorp price sensitivity model. Learn more PACKAGE TESTING Get feedback on your product packaging designs from your target consumers to maximize overall appeal and persuasiveness. Learn more FEATURE IMPORTANCE Understand which product features influence decisions and satisfaction the most with advanced MaxDiff analysis. Learn more USER EXPERIENCE Get in-depth feedback from users directly within your product throughout the user journey to drive adoption and create products customers love. Learn more CLAIMS TESTING Test the effectiveness of product packaging claims and labels to optimize believability and purchase intent. Learn more PRODUCT NAME TESTING Screen your product name ideas with your target audience for relevance, memorability, pronounceability, and more. Learn more IN HOME USER TESTING (IHUT) Screen and recruit a targeted audience to physically try your product at home and provide feedback on the experience. Learn more Load more LEARN HOW MOMENTIVE IS HELPING BRANDS SHAPE WHAT’S NEXT “MOMENTIVE HAS REDUCED THE TIME TO RESEARCH CONSIDERABLY. IF I WANT TO CONDUCT A STUDY IN FRANCE, I CAN CREATE AND LAUNCH THE QUESTIONNAIRE IN 48 HOURS, WHICH WOULD TAKE WEEKS WITH AN AGENCY.” Dinesh Gaur Director of Analytics Allbirds See Brand Tracking Solution “FOR A YEAR AND A HALF, WE GATHERED FEEDBACK FROM EMPLOYEES AND STARTED IMPLEMENTING INSIGHTS AND CHANGES INTO OUR NEW ONBOARDING PROGRAM. IT'S AMAZING HOW APPRECIATIVE PEOPLE ARE WHEN YOU LISTEN TO WHAT THEY HAVE TO SAY.” Jonathan Estes Talent Management Operations LG Electronics USA See Employee Engagement Solution “MOMENTIVE ALLOWED US TO REALLY UNDERSTAND WHAT OUR CUSTOMERS NEED AND EXPECT, ESPECIALLY AS WE MERGED OUR WEBSITES INTO ONE HUB AS PART OF OUR DIGITAL TRANSFORMATION.” Tamar Beresford Senior Director of Digital Strategy Nasdaq See Customer Satisfaction Solution READY TO WORK WITH US? CUSTOMIZE YOUR EXPERIENCE Tell us what you're looking for. Talk to an expert Net Promoter, Net Promoter System, Net Promoter Score, NPS, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld, and Satmetrix Systems, Inc. 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