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 * Chat Integrations
    * Jira Service Management chat
   
    * MESSAGING PLATFORMS
   
    * Slack
    * Microsoft Teams

 * Pricing
 * Try now
    * Slack
    * Microsoft Teams

See a demo
 * Chat Integrations
    * Jira Service Management chat
   
    * MESSAGING PLATFORMS
   
    * Slack
    * Microsoft Teams

 * Pricing
 * Try now
    * Slack
    * Microsoft Teams

Halp evolved into Jira Service Management. Learn more →


TICKETING, POWERED BY YOUR CONVERSATIONS



Create and manage requests directly in Slack and Microsoft Teams with Jira
Service Management chat — formerly Halp.

Add to Slack
Add to Teams


Not using Jira Service Management? Get it free

CONVERSATIONAL TICKETING


TURN SLACK OR MICROSOFT TEAMS INTO A LIGHTWEIGHT HELP DESK WITH JIRA SERVICE
MANAGEMENT CHAT — FORMERLY HALP

See how it works

TRACK

Turn messages into tickets to streamline any request. Avoid context switching
and organize cluttered channels.

AUTOMATE RESPONSES

Supercharge your service frontline with Jira Service Management’s AI-powered
virtual agent technology.

REPORT ON KEY METRICS

Make work visible and recognize the team’s efforts. Measure (and celebrate!) the
number of tickets created and solved.

TRACK

Turn messages into tickets to streamline any request. Avoid context switching
and organize cluttered channels.

AUTOMATE RESPONSES

Supercharge your service frontline with Jira Service Management’s AI-powered
virtual agent technology.

REPORT ON KEY METRICS

Make work visible and recognize the team’s efforts. Measure (and celebrate!) the
number of tickets created and solved.


MESSAGING PLATFORMS


PURPOSE-BUILT FOR SLACK & MICROSOFT TEAMS




USE EMOJI REACTIONS TO…

 * Turn messages into tickets.
 * Add followers to tickets.
 * Mark requests as resolved.

Learn more




TAKE ACTIONS ON MESSAGES TO ...

 * Create tickets from within Teams.
 * Categorize and route any question.
 * Get notified about ticket updates.

Learn more

HALP ANSWERS SLACK ONLY


THE SMARTEST WAY TO RESOLVE REQUESTS IN SLACK

Automate responses to repetitive questions and save both agents and requesters
time.


1. CHOOSE A SUGGESTED REPLY FROM HALP ANSWERS




2. CUSTOMIZE YOUR RESPONSE




3. EMPOWER CUSTOMERS & EMPLOYEES TO SELF-RESOLVE


← →


FAQ

What happened to Halp?
  

Halp has integrated all its conversational ticketing capabilities into every
Jira Service Management plan under its chat feature.

Where can I learn more about what happened to Halp?
  

You can learn more about Halp's merge with Jira Service Management on our blog.

What features are included with Jira Service Management chat?
  
 * Create: Turn any message into a trackable request using emoji reactions,
   slash commands, or message actions. No more context-switching or manually
   capturing requests.
 * Automate: Leverage emoji shortcuts and automations to route requests using
   Assist and Jira Service Management Cloud’s powerful workflow engine.
 * Categorize: Create custom request types in Jira Service Management to capture
   important context and eliminate unnecessary back and forth.
 * Report: Make work visible with powerful metrics on volume, resolution times,
   SLAs and more. Recognize your team’s efforts and quantify resource needs.
 * Resolve: Agents can reply, update, prioritize, and resolve open issues
   directly in Slack or Microsoft Teams.


PLANS THAT SCALE WITH YOUR TEAM

Get Jira Service Management chat for free on every plan.

FEATURED RESOURCES


LEARN MORE ABOUT CONVERSATIONAL TICKETING

PRODUCT GUIDE

CONNECT JIRA SERVICE MANAGEMENT TO SLACK AND MICROSOFT TEAMS

View guide

RESOURCE

CONVERSATIONAL TICKETING IS THE FUTURE OF INTERNAL SUPPORT

Learn more

WEBINAR

GETTING STARTED WITH THE JIRA SERVICE MANAGEMENT VIRTUAL AGENT

View webinar

WHAT’S NEXT


BRING CONVERSATIONAL TICKETING TO YOUR TEAM TODAY

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