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 * Products
   * Suite Overview
   * Employed Workforce Solution
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BLENDED WORKFORCE SOLUTIONS


WITH SERVICEPOWER'S BLENDED WORKFORCE SOLUTIONS, YOU CAN INTELLIGENTLY MANAGE
BOTH EMPLOYED AND CONTRACTED SERVICE PROVIDERS


Customer Engagement
Schedule Optimization
Technician Mobility
Smart Service
Reporting and Analytics

Previous
REPORTING AND ANALYTICS

View customized KPIs for a 360° view of your business with real-time dashboards.

Learn More
CUSTOMER ENGAGEMENT

Deliver exceptional service experiences and build brand loyalty with our
self-service customer portal. Provide real-time, cross-channel, interactive
communications.

Learn More
SCHEDULE OPTIMIZATION

Optimize complex service schedules in real-time based on configurable,
business-driven constraints that significantly improve turnaround times, jobs
per day, and utilization.

Learn More
TECHNICIAN MOBILITY

Achieve total control and accountability for service delivery through
intelligent and dynamically-defined business rules to leverage both factory
service and third-party workforces.

Learn More
SMART SERVICE

Improve operational efficiency by dynamically dispatching the best resource for
each job based on eligibility, rules, skills, availability, and ranking.

Learn More
REPORTING AND ANALYTICS

View customized KPIs for a 360° view of your business with real-time dashboards.

Learn More
CUSTOMER ENGAGEMENT

Deliver exceptional service experiences and build brand loyalty with our
self-service customer portal. Provide real-time, cross-channel, interactive
communications.

Learn More
SCHEDULE OPTIMIZATION

Optimize complex service schedules in real-time based on configurable,
business-driven constraints that significantly improve turnaround times, jobs
per day, and utilization.

Learn More
TECHNICIAN MOBILITY

Achieve total control and accountability for service delivery through
intelligent and dynamically-defined business rules to leverage both factory
service and third-party workforces.

Learn More
SMART SERVICE

Improve operational efficiency by dynamically dispatching the best resource for
each job based on eligibility, rules, skills, availability, and ranking.

Learn More
REPORTING AND ANALYTICS

View customized KPIs for a 360° view of your business with real-time dashboards.

Learn More
Next


BENEFITS DELIVERED


END - CONSUMERS

   

 * INCREASED CUSTOMER SATISFACTION
   
   Customizable, full self-service consumer portal that lets end users engage on
   their terms.

 * POSITIVE SERVICE EXPERIENCE
   
   Connect best technician for a job based on skill, location, parts, etc. to
   ensure highest first-time fix rate and allow customers to see their
   technicians.

 * PROVIDE TRANSPARENCY
   
   Provide a view into your operations and offer real-time updates if
   technicians are running late. A courtesy call, email, or mobile alert shows
   your customers that you value their time.


FIELD SERVICE TECHNICIANS

   

 * IMPROVED PRODUCTIVITY
   
   Powerful mobility capabilities enable you to securely carry out field service
   functions at all times and places, during and between service jobs.

 * IMPROVED EFFICIENCY
   
   Real-time access to job, parts, inventory, and warranty-related information
   enables successful job outcomes.

 * INCREASED UTILIZATION
   
   Instant access to job information on related products and services in
   repair-vs.-replace scenarios.


FIELD SERVICE OPERATIONS

   

 * IMPROVED PRODUCTIVITY
   
   Save time and increase productivity as customers use the portal for their
   service requests and scheduling.

 * EFFICIENT UTILIZATION
   
   Improve efficiency by dynamically dispatching the best resource for each job.

 * REDUCED COSTS
   
   Use third-party contractors to quickly increase coverage of skills,
   geography, and schedules.


WHAT OUR CUSTOMERS HAVE TO SAY

“ServicePower's tools make the engineer's lives easier and allow us to make
promises to the customer that we are confident about keeping.”


ANDREW KEATING, GROUP SERVICE DIRECTOR, BDR THERMEA

“ServicePower has been a differentiator for Centricity. They've been
instrumental in improving customer satisfaction and driving growth.”


DAWN TAYLOR, PRESIDENT, CENTRICITY.

"ServicePower's customer portal makes it easier for the consumers and saves us
the hassle of getting a calls for minor changes."


STEVE ZANNOS, SENIOR DIRECTOR OF CUSTOMER CARE, ELECTROLUX


TRUSTED BY GLOBAL LEADERS

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 * Contact us



ServicePower is a leading field-service management software company focused on
providing an exceptional customer experience, while delivering significant
operational efficiencies. Trusted by field-service organizations around the
world such as GE Appliances, LG, Electrolux and Siemens, ServicePower offers the
only SaaS platform that helps companies efficiently manage both employed and
contracted technicians. ServicePower also offers a fully managed network of
contracted service providers to enable on-demand and rapid field-service
delivery in hard-to-reach locations across North America and Europe. 

 * Products
 * Industries
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 * Products
   * Suite Overview
   * Employed Workforce Solution
     * Customer Engagement
     * Schedule Optimization
     * Mobility & Parts Management
     * Smart Service
     * Reporting & Analytics
   * Third-Party Workforce Solution
     * Customer Engagement
     * Contractor Management
     * Third-Party Dispatch
     * Claims Management
     * Reporting & Analytics
   * Blended Workforce Solution
     * Customer Engagement
     * Intelligent Workforce Management
     * Reporting & Analytics
 * Industries
   * Overview
   * Home Appliances & Electronics
   * Home Warranty
   * Insurance
   * Power & Utilities
   * Building Technologies
   * Retail
   * Other Industries
 * Customers
 * Services
   * Overview
   * Implementation Services
   * Outsourced Service Management
   * Support
     * Client Support
     * Servicer & Installer Support
 * Resources
   * Overview
   * Analyst Research
   * Case Studies
   * Infographics
   * Product Collateral
   * Videos
   * Webinars
   * White Papers & eBooks
   * Industry Guides
   * Trust Center
   * Field Service Glossary
 * Company
   * About Us
   * Leadership
   * Newsroom
     * Press Releases
     * Media Coverage
   * Events
   * Partners
     * Overview
     * Become a Partner
     * Become a Contractor
   * Careers
   * Contact Us
 * Blog
 * Request a Demo
 * 
 * * Client Support
   * Servicer and Installer Support
 * 

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