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Form analysis
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NOW AVAILABLE: THE NEW PERFORCE COMMUNITY PORTAL


THE POWER OF PERFORCE SUPPORT — ONLY A CLICK AWAY


A FAST, EASY WAY TO LOG YOUR SUPPORT CASES


INTRODUCING THE NEW PERFORCE COMMUNITY PORTAL

Perforce is committed to making it easy for our customers to get the support
they need, when they need it.

That’s why we’re excited to announce we’ve consolidated our Support portals into
a single portal across our products1 — and the new Perforce Community Portal is
now available!

Register Your Account

Easy to submit and track your cases and interact with Perforce Support

Now available for customers who previously didn’t have a Support portal

A single portal facilitates a consistent Support experience across our products


KEY ADVANTAGES

Using the Perforce Community Portal will simplify the way you interact with
Perforce when you need support.

 * Our platform provides easy-to-use online case submission and tracking
   features —and it’s flexible to add even more features moving forward.

 * For our customers who haven’t previously had access to a portal for support,
   you’ll find it incredibly simple to submit and track cases online and find
   the information you need.

 * The introduction of a single portal creates a consistent Support experience
   for customers who have more than one Perforce product or solution.


FEATURES AND FUNCTIONALITY

You’ll benefit from the following via the Perforce Community Portal:

Log support cases online and check the status of any case at-a-glance.

View closed support cases you previously logged.

Reply to cases directly from the portal, without having to email Support
separately.

icon-helix-core-benefits

View entitlements and license expiration.

Review knowledge articles from a central location for easy access and viewing.

See Perforce news, product announcements, and feature enhancements.



We will be enhancing the Perforce Community Portal as we move forward, including
access to documentation and downloads where applicable.


UPDATED SUPPORT EMAIL ADDRESSES

One of the advantages of the new portal is the ability to interact with our
Support team on your cases from within the portal without needing to email
Support separately, outside the portal.

However, if you would like to email Support, we have updated our addresses so
they are consistent in format. Simply bookmark and use the following for your
product(s) moving forward:

 * support-akana@perforce.com
 * support-gliffy@perforce.com
 * support-hansoft@perforce.com
 * support-helix-alm@perforce.com
 * support-helix-core@perforce.com
   (Use for Helix Core, Helix TeamHub,
   Helix Artifacts, Helix DAM)

 * support-helix-qac@perforce.com
 * support-klocwork@perforce.com
 * support-methodics@perforce.com
 * support-openlogic@perforce.com
 * support-rebel@perforce.com
 * support-testcraft@perforce.com
 * support-zend@perforce.com

To ensure continuity, emails sent to our previous Support addresses will
automatically forward.


NEXT STEPS

For secure login and access, register a new account today. Registration takes
less than a minute to submit!

Register Your Account

 

1 BlazeMeter users and users of our Development Tools and Libraries (IMSL,
TotalView, SourcePro, Visualization, PV-WAVE, Stingray, HostAccess, and
HydraExpress) will have access to the new Community Portal at a later date and
should continue to access their existing portals to submit cases for these
products.


ADDITIONAL QUESTIONS? CHECK OUT OUR FAQ!

⇊ Expand All
Which Perforce products/brands have access to online case submission and
tracking through the Perforce Community Portal?

We have rolled out the Perforce Community Portal for the following brands and
products in our portfolio:

 * Akana
 * Gliffy
 * Hansoft
 * Helix ALM
 * Helix Core
 * Helix QAC
 * Helix TeamHub
 * Klocwork
 * Methodics
 * OpenLogic
 * Perfecto
 * Rebel
 * Zend

BlazeMeter users and users of our Development Tools and Libraries (IMSL,
TotalView, SourcePro, Visualization, PV-WAVE, Stingray, HostAccess, and
HydraExpress) will have access to the new Community Portal at a later date and
should continue to access their existing portals to submit cases for these
products.

Can I continue to use my current login credentials?

Customers with an existing portal login should re-register. Existing login
credentials do not transfer. Customers who do not have credentials can register
directly on the site quickly and easily.

How do I access the Perforce Community Portal?

Please visit https://community.perforce.com. For customers who previously had a
Support portal, your portal link now redirects to the Perforce Community Portal.

How do I submit and manage support tickets?

The portal includes a support request form, and you can select from all your
Perforce products. Simply enter case information and submit!

Your support request enters the appropriate Support queue, and you can see the
case immediately in your active cases. Additionally, you can view previously
submitted and closed cases and interact with the Perforce Support team directly
from the portal.

What else can I do in the Perforce Community Portal beyond submitting and
managing support ticket?

In addition to submitting and managing cases, you can check entitlements and
license expiration, contact the Renewals team at Perforce, and read knowledge
articles for self-service.

Functionality will be expanded as we move forward in 2022 and beyond.

Can I still access Support by telephone, email, or other contact methods?

Absolutely! The Perforce Community Portal is an additional, convenient, and fast
method for entering and tracking your support tickets. Our other Support contact
methods remain available for your use when you need support.

I have access to downloads through my current portal – where can I find these
now that the Perforce Community Portal has launched?

You can continue to access Confluence for product downloads as you do today at
https://library.roguewave.com/pages/viewpage.action?pageId=31949167.

I have access to documentation through my current portal – where can I find
these now that the Perforce Community Portal has launched?

 * Perfecto customers can access their documentation at help.perfecto.io
 * Methodics customers can access their documentation at
   help.perforce.com/methodics

Coming soon, Knowledge Base articles will be available inside the portal.




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