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 * EV Service Manager




EV SERVICE MANAGER REVIEWS

by EasyVista in IT Service Management Platforms
4.8
279 Ratings
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Related markets: EV Service Manager in Software Asset Management Tools (1
Review)
OverviewReviewsAlternativesLikes and Dislikes


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Displayed Reviews
 * Reviewed in Last 12 Months


Products
 * EV Service Manager (284)


Overall Rating
 * 
   (174)
 * 
   (89)
 * 
   (16)
 * 
   (5)
 * 
   (0)


Reviewer Type
info
 * End-user (277)
 * Partner (7)


Reviewer's Company Size
 * <50M USD (41)
 * 50M-1B USD (120)
 * 1B-10B USD (65)
 * 10B+ USD (16)
 * Gov't/PS/Ed (42)


Reviewer's Industry
 * IT Services (41)
 * Government (25)
 * Healthcare and Biotech (24)

View All
Reviewer's Deployment Region
info
 * Europe, Middle East and Africa (204)
 * North America (83)
 * Asia/Pacific (21)

View All
Reviewer's Job Function
 * IT (121)
 * IT Services (35)
 * Software Development (30)

View All


COMPARE TO ALTERNATIVES

 * SERVICENOW
   
   4.3 out of 5 (1883 Ratings)

 * BMC
   
   4.3 out of 5 (816 Ratings)

 * ATLASSIAN
   
   4.3 out of 5 (865 Ratings)

View all EasyVista products and services on Peer Insights
284 Verified Reviews
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 * 5.0
   Mar 18, 2024
   Review Source:
   
   
   
   LOW COST AND FLEXIBLE, MANUAL, BUT WITH GOOD RETURN ON INVESTMENT
   
    * Reviewer Function: IT
    * Company Size: 500M - 1B USD
    * Industry: Banking Industry
   
   EasyVista is very customisable and has a much lower price point than toolsets
   which might be harder to get a return on investment from. However, it also
   requires a lot of set up and out of the box needed a lot of configuration to
   get it to a workable state. The delivery team at EasyVista ... ...
   Read Full Review
   EasyVista and ServiceNow
   Compare
   EasyVista and BMC
   Compare
   EasyVista and Another Vendor
   Compare
 * 5.0
   Mar 5, 2024
   Review Source:
   
   
   
   AN EASY TO USE AND RELIABLE PRODUCT WITH FAST AND HIGH ROI
   
    * Reviewer Function: Customer Service and Support
    * Company Size: <50M USD
    * Industry: Software Industry
   
   I used to work on more than 10 ITSM and definitely EV SM is one for which I
   got the best customer experience. The product is easy to use, easy to manage,
   fast to implement and very reliable. Great ROI regarding the time spent and
   its cost. It suits well for mid-market organization which are ... ...
   Read Full Review
 * 5.0
   Mar 13, 2024
   Review Source:
   
   
   
   A NICE AND COMPREHENSIVE TOOL THAT FORTUNATELLY HAS A LOT OF OUT OF THE BOX
   TEMPLATES.
   
    * Reviewer Function: IT Services
    * Company Size: 500M - 1B USD
    * Industry: Banking Industry
   
   This is a good ITSM tool, a lot of improvements made. Support is now replying
   to most of our request with improved Service Delivery practice....
   Read Full Review
   How would you rate EasyVista?
   Write a Review
 * 5.0
   Mar 19, 2024
   Review Source:
   
   
   
   EASYVISTA - SOLID "CLOUD" SERVICE MANAGEMENT SOLUTION
   
    * Reviewer Function: IT
    * Company Size: 50M - 250M USD
    * Industry: Insurance (except health) Industry
   
   The Enterprise Service Management solution we subscribed to the EasyVista
   cloud offering and has been able to mature our overall internal services.
   This is a strong solution. EasyVista will notify you of releases and
   communicate roadmap plans. Overall, it's been a very good experience with ...
   ...
   Read Full Review
 * 5.0
   Dec 7, 2023
   Review Source:
   
   
   
   EASY TO USE, FAST TO IMPLEMENT AND GOOD SUPPORT. LATEST VERSIONS BROUGHT GOOD
   FEATURES.
   
    * Reviewer Function: IT Services
    * Company Size: 50M - 250M USD
    * Industry: IT Services Industry
   
   As a MSP we use daily lots of ITSM tools to deliver our direct customers.
   Service Manager is definitely the best one. Very easy and intuitive to use.
   It helps my organization to have a very good overview of our global delivery.
   SLAs and all business processus are fast to implement. The ... ...
   Read Full Review
 * 5.0
   Nov 22, 2023
   Review Source:
   
   
   
   GREAT PRODUCT, EVEN BETTER TEAM TO WORK WITH
   
    * Reviewer Function: IT
    * Company Size: 50M - 250M USD
    * Industry: Finance (non-banking) Industry
   
   EasyVista were extremely diligent, professional, informative and also
   pragmatic when helping us scope, design and implement our initial deployment
   of EV Service Manager and our new EV Self-Service portal. ...
   Read Full Review
 * 5.0
   Dec 11, 2023
   Review Source:
   
   
   
   A FULLY LOADED ITSM THAT WORKS THE WAY YOU NEED IT TO.
   
    * Reviewer Function: IT
    * Company Size: 50M - 250M USD
    * Industry: Services (non-Government) Industry
   
   Service Manager does all the simple ITSM tasks exactly as you would expect.
   Where it stands out from others are the customization options that are easy
   to setup and maintain. The onboarding process is made very easy with helpful
   and knowledgeable EasyVista consultants. Then the after ... ...
   Read Full Review
 * 5.0
   Mar 20, 2024
   Review Source:
   
   
   
   RELEVANT AND EASY TO USE APPLICATION
   
    * Reviewer Function: IT
    * Company Size: 1B - 3B USD
    * Industry: Manufacturing Industry
   
   I'm still happy in the usage of this solution. The user interface was
   mordernized and the new features such as the XLA are on line with our
   expectations....
   Read Full Review
 * 5.0
   Jan 24, 2024
   Review Source:
   
   
   
   STRONG PM LEADS TO PROJECT SUCCESS
   
    * Reviewer Function: Project and Portfolio Management
    * Company Size: 3B - 10B USD
    * Industry: Banking Industry
   
   Our PM, is excellent. He has been very responsive throughout as we have
   implemented many ITSM modules. ...
   Read Full Review
 * 5.0
   Apr 4, 2024
   Review Source:
   
   
   
   UNDERSTANDING TICKETS: THE QUIRKINESS OF QUESTIONNAIRES
   
    * Reviewer Function: IT Services
    * Company Size: Gov't/PS/ED 5,000 - 50,000 Employees
    * Industry: Education Industry
   
   Although there have been changes in our contacts, there has always been the
   the sense of satisfaction that our concerns are being heard and working
   toward resolutions. There were a few hiccups when implementing as in any new
   project and they were able to provide solutions. ...
   Read Full Review
 * 5.0
   Feb 2, 2024
   Review Source:
   
   
   
   THE JOURNEY FROM POC TO PRODUCTION WAS EASY AND SEEMLESS.
   
    * Reviewer Function: IT Services
    * Company Size: 500M - 1B USD
    * Industry: Miscellaneous Industry
   
   From the beginning of the process everyone at EasyVista was super helpful,
   nice and very knowledgeable. POC to production and working with rep was the
   best experience I've had with any product. Rep is incredible! ...
   Read Full Review
 * 5.0
   Nov 22, 2023
   Review Source:
   
   
   
   POWERFUL AND ADAPTIVE
   
    * Reviewer Function: IT
    * Company Size: 250M - 500M USD
    * Industry: Media Industry
   
   powerful platform, integration capabilities, ease of use and clean look and
   feel for the incident, service request and change management forms....
   Read Full Review
 * 5.0
   Feb 21, 2024
   Review Source:
   
   
   
   CUSTOMIZABLE AND FULL FEATURED, SERVICE MANAGER IS EASY TO USE TOOL !
   
    * Reviewer Function: Sales and Business Development
    * Company Size: 50M - 250M USD
    * Industry: Software Industry
   
   Customizable and full features, Service Manager is a central , easy tool for
   all company users....
   Read Full Review
 * 5.0
   Mar 7, 2024
   Review Source:
   
   
   
   EASY SOLUTION, EASY TO IMPLEMENT AND EASY TO MANGE. QUICK ROI
   
    * Reviewer Function: IT Services
    * Company Size: 50M - 250M USD
    * Industry: IT Services Industry
   
   Globally very happy with this itsm. We are using all process modules. It's
   used by all employees of the company. It's used to manage their needs daily.
   Very strong ROI for us....
   Read Full Review
 * 5.0
   Nov 22, 2023
   Review Source:
   
   
   
   EXCEPTIONAL EASE OF USE AND OUTSTANDING SUPPORT AND IMPLEMENTATION
   
    * Reviewer Function: IT
    * Company Size: 1B - 3B USD
    * Industry: Energy and Utilities Industry
   
   Great project management, smooth customization process. Very helpful in
   helping guide onboarding process....
   Read Full Review

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