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Effective URL: http://support.cradlewise.com/support/home
Submission: On January 19 via automatic, source certstream-suspicious — Scanned from DE
Effective URL: http://support.cradlewise.com/support/home
Submission: On January 19 via automatic, source certstream-suspicious — Scanned from DE
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Welcome Login Home Solutions HOW CAN WE HELP YOU TODAY? Enter your search term here... Search Login to submit a new ticket Check ticket status KNOWLEDGE BASE PRODUCT FAQs 10 * How much is the price? * What if I’m not happy with the product? * How is it different from other smart beds? * Does the Cradlewise bounce in crib mode too? * Is the monitor compatible with Alexa devices? See all 10 articles Dimensions & Specs 6 * What’s the size? * What’s the weight of the crib? * Does it have any kind of mobility, or is it meant to stay put once you set it up? * What is the video resolution of the monitor? * Where can I find the product specifications? See all 6 articles SHIPPING & RETURNS Shipping & Returns 5 * When can I get it in USA? * How has COVID-19 affected your delivery time? * What is the delivery and installation process like? * When does the 30 day free trial period start ? * How would I return? Does it cost to ship back? GETTING STARTED General 3 * How long do I use the bassinet mode? * Can I use a mattress other than the one provided with Cradlewise? * Can I use a fitted sheet other than the one provided with Cradlewise? Assembly 3 * What’s included in Cradlewise’s box? * Does Cradlewise come pre-assembled? * How do I assemble Cradlewise? Caregiver 1 * How can I add a caregiver (parent, nanny, friend, family member) on the app? Connect app to smart crib 2 * How do I connect my crib to the Cradlewise app? * How do I set up my account and baby’s profile in the Cradlewise Mobile App? Crib & Bassinet modes 2 * How do I convert from bassinet mode to crib mode? * How do I convert from crib mode to bassinet mode? Contact Support 1 * How do I contact support for technical problems and usage related queries? USING CRADLEWISE: APP & FEATURES App Overview 8 * Do you have an iOS app? * Do you have an Android app? * Does the iOS app work on iPad? * Where can I download the Cradlewise App? * What devices support the Cradlewise App? See all 8 articles Monitoring 3 * What do the different icons on the home screen mean? * What are the baby monitoring options? * How do I enable audio monitoring? Bounce 4 * Can I keep the bounce always on? * How do I change the bounce amplitude in a manual mode of operation? * How can I lock Cradlewise on a specific level? * How long does Cradlewise bounce once it starts bouncing? Sound 5 * How to use white noise? * How can I turn off the white noise? * Can you adjust the white noise volume on Cradlewise? How? * Can you choose white noise, pink noise or brown noise? * How can I create my own the sleep tracks? Analytics 2 * What are the different sleep analytics features available in Cradlewise? * How does the Cradlewise App track my baby's sleep? Settings 2 * I changed my Wi-Fi settings. How do I reconfigure Cradlewise? * How to calibrate the audio of the crib? Manual & Auto mode 2 * What is manual mode of operation in Cradlewise? * What is auto mode of operation in Cradlewise? Sensitivity 2 * What is cradle sensitivity? * Cradlewise is too sensitive or not sensitive enough to my baby's cries. Is there a setting in the App that can help? Caregiver 1 * How can I add a caregiver (parent, nanny, friend, family member) to the app? MAINTENANCE & CARE Maintenance & Care Overview 3 * How can I clean my Cradlewise? * Do I store my bag in the box that comes with the crib? * How do you store Cradlewise when not in use? Mattress 4 * How do I wash the Cradlewise mattress and sheets? * Can I use a mattress other than the one provided with Cradlewise? * Is the Cradlewise mattress waterproof? * What is the mattress made of? Fitted sheet 2 * Can I use a fitted sheet other than the one provided with Cradlewise? * How do I buy more fitted sheets? Mesh 1 * Can I wash the mesh? TIPS & TRICKS Tip & Tricks 2 * Helpful tips for my baby to sleep better in Cradlewise. * Can I place blankets, lovey or toys inside the Cradlewise with my baby? SUPPORT & TROUBLESHOOTING Support & Troubleshooting 5 * Is there in-app support? * How do I contact support for technical problems and usage related queries? * How does Cradlewise's 30-day risk-free trial work? * Can I change the baby profile after setting up the crib? How can I do that? * How long would it take for the refund to show in my account? Home Solutions