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Contact
About us


PRIVACY POLICY

INTRODUCTION

This Privacy Policy (‘policy’) applies to Open Text Corporation and its
affiliates (hereinafter referred to as ‘OpenText’, ‘we’, ‘us’, ‘our’) and
provides information on the collection, use and sharing of your personal
information. This includes personal information collected via our websites and
portals (‘Website’), our products, services or personal information collected
from you directly, such as in person, via telephone or email, or indirectly
through third parties in the course of our business.

A current listing of our subsidiaries is available in our Annual Report. This
policy applies to our subsidiaries to the extent they have access to your
personal information.

This policy does not apply to the extent we process your personal information in
the role of a processor or service provider on behalf of our customers.

OpenText supports the right to privacy and understands the importance of
protecting personal information and complying with applicable data protection
laws. We have appointed a Data Protection Officer for assisting with questions
regarding this policy and the processing of your personal information. For
details on how to contact us, see the Contact Information section below.

This policy describes:

 * What Data We Collect and Why We Use It
 * How We Collect Your Data
 * How We Share Your Data
 * How We Protect Your Data
 * How Long We Store Your Data
 * Your Privacy Rights
 * Children’s Privacy
 * Contact Information

WHAT DATA WE COLLECT

The personal information we process about you and how we collect it can vary
depending on (a) the product(s) or service(s) you use; (b) how you use the
product(s) or service(s); (c) how you have interacted with OpenText and (d) the
personal information that we have obtained from a customer or from a third party
with permission to share such information with us. Refer to the table below for
more details on the categories of information collected and purposes of use.

Categories of information collected Purposes of use
(for additional information, please refer to Table 1 under ‘Why We Use Your
Data’) Contact and account registration information
For example: Name, address, email, telephone number, username and password,
country and language (collectively “Account Information”)
 * Communicating with you
 * Providing services
 * Personalizing your experience
 * Controlling access to our services and users
 * User authentication and other legal purposes

Financial and transactional information
For example: Credit card, debit card, banking or other payment information
 * Providing services
 * Processing payments
 * Authentication and other legal purposes

Device information and identifiers
For example: The configuration of any device registered for use in connection
with the products and services; also IP address, browser type and language,
operating system, platform type, device type, software and hardware attributes,
and unique device and application identifier
 * Providing services
 * Controlling access to our services and users
 * Personalizing your experience
 * User authentication and other legal purposes

Connection and usage data
For example: Information about files you download, domain names, landing pages,
usage activity, content viewed and accessed, dates and times of access, pages
viewed, forms you complete or partially complete, search terms, uploads or
downloads, whether you open an email and your interaction with email content,
access times, error logs, URL accessed and other similar information
 * Providing services
 * Personalizing your experience
 * Controlling access to our services and users
 * User authentication and other legal purposes

Other information
For example: Any other information you choose to provide to us directly or
indirectly in connection with your use of the products and services or Websites.
 * Communicating with you
 * Providing services
 * Personalizing your experience
 * Controlling access to our services and users
 * User authentication and other legal purposes

Automated Decisions. To the extent permitted by applicable law, OpenText may
collect data in an automated manner and make and use automated decisions about
customers in order to provide or optimize the products and services, for
security or analytics purposes, to display advertisements and offers based on
individual preferences and for any other lawful purpose.

Why We Use Your Data: OpenText processes personal information to respond to your
requests, to provide you OpenText products and services, including information,
support and delivery and access to online resources. Some of the specific
purposes of use of your personal information include:

Table 1

Purpose Examples Communicating with you
 * Account set up and administration
 * Responding to your requests for information and providing you with more
   effective and efficient customer service and technical support
 * Monitoring communications for quality and training purposes
 * Providing you with transactional updates and information about products and
   services (e.g., updates to our products and services, information about your
   account or information about transactions that you conduct on products and
   services)
 * In accordance with applicable legal requirements, contacting you by email,
   postal mail, phone or other means for marketing purposes
 * Gathering feedback and opinions about our provided services (e.g., surveys)
 * When you download position papers or white papers
 * Event registration and participation
 * Notification to users of changes to our products and services
 * Communicating with you about our events, surveys, contests, sweepstakes and
   other promotions
 * Allowing you to participate in discussion boards or other social media
   functions on the Website

Providing services
 * Processing and fulfilling your requests using products and services
 * Meeting our contractual commitments to you
 * Engaging in analysis, research and reports to better understand how you use
   the products and services, so we can improve them
 * Backing up, restoring and archiving data
 * Understanding and resolving reported problems with services or products
 * Recordkeeping and billing

Personalizing your experience
 * Customizing user experience and showing customized content
 * Internal research and development to enhance our products, services and user
   experience
 * Improving our Website to ensure content is presented in an appropriate manner
   for you and your computer, as well as improve product and service offerings
 * Administering our Website for internal operations, including but not limited
   to troubleshooting, data analysis, testing, research, statistical and survey
   purposes
 * Measuring or understanding the effectiveness of our advertising to you, and
   delivering or allow our service providers to deliver relevant advertising to
   you, including interest-based advertising (otherwise known as “online
   behavioral advertising”)

Protecting our services and users
 * Monitoring, preventing and detecting fraud, such as through verifying your
   identity
 * Combatting spam or other malware or security risks
 * Monitoring, enforcing and improving the security of our services

Defending our legal rights and compliance with the law
 * Complying with any applicable procedures, laws and regulations
 * Establishing, exercising or defending our legal rights (e.g., to enforce
   compliance with our Terms of Use, Privacy Policies or to protect our
   services, users or others)
 * Fulfillment of obligations outlined in any agreements

OpenText may combine the personal information you provide with information that
is not collected directly from you. Data not provided directly by you may be
supplied by OpenText’s vendors and/or partners. Refer to Personal Information
Collected from Third Parties for additional information. Also, see Cookie
Technology section for details on what and how we collect using cookies and
similar tracking technologies.

In certain circumstances, if you do not provide us with personal information we
need, we may not be able to provide certain products or services or comply with
our legal obligations. We will let you know when we need personal information
from you and the consequences of failing to provide us with that personal
information.

The legal basis for collecting and using the personal information described
above will depend on the personal information concerned, applicable privacy laws
and specific context in which we collect it, such as:

 * With customer or user consent,
 * Where the processing is necessary for the performance of a contract,
 * Where necessary to comply with law and
 * Where the processing is necessary for the purposes of our legitimate
   interests, taking into account individual interests. Refer to Table 1 for
   list of legitimate interests.

HOW WE COLLECT YOUR DATA

We collect personal information through various means, for example, via our
Website(s), order forms and through provision of products or services, from
third-party service providers, customer support activities and at meetings,
exhibitions and events (both physical or digital). Your employer, as a customer
or partner of OpenText, may provide your contact information as required to
provide OpenText products or services. We also collect personal information
where you or your employer is a customer of a business we may acquire. We may
also collect information about you on CCTV when you visit our premises or on
other security cameras as part of our security and crime prevention measures.
The Website(s) may also collect information about your visits to the Website
without you actively submitting such information through cookie technology.

Cookies: OpenText uses cookies to collect information about the use of its
Website(s), either directly or through third-party tracking providers. For more
information refer to our Cookie Policy.

Do Not Track (DNT): Your browser setting may allow you to automatically transmit
a "Do Not Track" (DNT) signal to websites and online services that you visit.
There is no consensus among industry participants as to what DNT means in this
context, and some browsers automatically apply DNT signals by default and
therefore do not necessarily reflect our visitors' choice as to whether they
wish to receive advertisements tailored to their interests. As a result, like
many websites, we do not respond to a DNT signal from a visitor's browser. To
find out more about DNT, please visit http://allaboutdnt.com. However, you may
elect not to accept cookies by changing the designated settings on your web
browser or opting out of the OpenText cookies. Please note that if you do not
accept certain cookies, you may not be able to use all functions and features of
our Website(s). Consent for use of cookies varies depending on the jurisdiction,
click here for more information about OpenText’s Cookie Policy and options on
how to manage your cookies preferences.

Personal Information Collected from Third Parties: OpenText obtains personal
data from third parties. For example, OpenText may collect and receive personal
information about you from companies that distribute OpenText products by way of
co-branded or private-labeled websites. Companies with which OpenText partners
to market, resell and distribute its products and services, which may include
the payment gateways we work with, also may supply us with personal information
in order to help us fulfil orders and provide services. We may also collect your
personal information from public sources or from data brokers (for example,
LinkedIn, ZoomInfo, Dun & Bradstreet) to the extent the local regulations allow.
Personal information collected through such sources may include your name, email
address, mailing address, business phone and job title. We may add this
information to the information we have already collected from you via our
Website or other sources.

HOW WE SHARE YOUR DATA

OpenText may share personal information with its affiliates, business partners
(including those who resell or distribute our products and services), service
providers (including website, software, infrastructure and application
providers), payment gateways, customer service, event/campaign management, cloud
hosting providers, credit reference agencies, debt agencies, professional
advisors, marketing agencies (including event or promotion partners or
sponsors), third-party networks and websites, database providers, backup and
disaster recovery specialists, analytics and email providers) and agents working
on our behalf.

We may be required to share personal information with a third party or body
where such disclosure is required to satisfy applicable law or other legal or
regulatory requirement, or to protect the rights or property of OpenText or
others. This can include in response to lawful requests from a competent
authority or body and to meet national security or law enforcement requirements.

If all or any part of our business is re-organized or sold to or there is a
joint venture with another organization, we may need to provide your information
to that organization. We may also be the recipient of personal information when
we acquire another organization or a part of their business or enter into a
joint venture with them.

Where third parties are performing processing on our behalf, OpenText will
require these organizations to adopt adequate technical and organizational
security measures to protect personal information and to ensure the processing
of personal information is only performed as instructed by OpenText and for no
other purposes.

Personal information may be processed outside the country of your residence by
our affiliates, partners or service providers and agents working on our behalf.
The transfer to other countries by OpenText and its affiliates shall be in
accordance with applicable data protection legislation, which may include an
adequacy decision or appropriate safeguards. Appropriate safeguards may include:
OpenText and third parties entering into the EU Model Clauses approved by the
European Commission.

HOW WE PROTECT YOUR DATA

Protecting your data, both online and offline, is a priority for us. We have
implemented appropriate technical and organizational measures to protect your
personal information and ensure a level of security appropriate to the risk.

All our employees are subject to confidentiality agreements and undergo annual
training on the proper handling of personal information.

OpenText is committed to protect all personal information and is cognizant of
its obligations under applicable data protection laws. For further details,
including information on industry standard certifications of our products,
please refer here.

Links to other websites or locations may be provided for your convenience but do
not signify our endorsement of such other websites or locations or their
contents. When you click on such links, you will leave the OpenText website and
go to another site. When this happens, a third party may collect personal
information from you. Please be aware that the terms of this policy do not apply
to such outside websites or content or to any collection of data after you click
on a link to a third-party website or location. If you submit personal
information to any of those sites, your information is governed by their privacy
statements. We encourage you to carefully read the privacy notice of any website
you visit.

HOW LONG WE STORE YOUR DATA

OpenText will retain personal information for as long as needed to provide the
relevant products or services or to fulfil the purposes for which the personal
information was collected or as per the specific contractual terms. OpenText may
also retain and use this information for a longer period as permitted or
required by law, to comply with our legal, tax or regulatory obligations (e.g.,
audit and accounting requirements), handle disputes, to exercise or defend
claims and enforce our agreements. We ensure that personal information we
dispose of is de-identified or destroyed in a secure manner.

YOUR PRIVACY RIGHTS

Your local applicable law may provide certain rights regarding the collection,
use and sharing of your personal information. You may request from OpenText
access to, correction of, updating of and/or deletion of your personal
information, or object to our use of your personal information in certain
circumstances, in line with applicable data protection law. Your rights may
differ according to your place of residence.

Choice/Opting out of Marketing: OpenText offers you the choice of receiving
different types of communications and information related to our products and
services. You may subscribe to e-newsletters or other publications; you may also
elect to receive marketing communications and other special offers from us via
email. If at any time you would like to change your communication preferences,
we provide unsubscribe links and an opt-out mechanism in all our marketing
communications or you may contact us.

Note that if you opt out of marketing, you may still receive service-related
messages from us (and you may still receive marketing messages for a short
period after opting out while we update our records).

GDPR and UK Data Protection Act: Under GDPR and UK data protection law, you have
rights we need to make you aware of. The rights available to you depend on our
reason for processing your information:

 * Your right of access
   You have the right to ask us for copies of your personal information. This
   right always applies. There are some exemptions, which means you may not
   always receive all the information we process.
 * Your right to rectification
   You have the right to ask us to rectify information you think is inaccurate.
   You also have the right to ask us to complete information you think is
   incomplete. This right always applies.
 * Your right to erasure
   You have the right to ask us to erase your personal information in certain
   circumstances.
 * Your right to restriction of processing
   You have the right to ask us to restrict the processing of your information
   in certain circumstances.
 * Your right to object to processing
   You have the right to object to processing if we are able to process your
   information because the process forms part of our public tasks or is in our
   legitimate interests.
 * Your right to data portability
   This only applies to information you have given us. You have the right to ask
   that we transfer the information you gave us from one organization to another
   or give it to you. The right only applies if we are processing information
   based on your consent or under, or in talks about entering into a contract
   and the processing is automated.

If we are processing your information for criminal law enforcement purposes,
your rights are slightly different. Please see the relevant section of this
notice.

To exercise your privacy rights, please fill out the Data Subject Request form.

Please direct any complaints or questions you may have with regard to our
privacy practices to OpenText’s Data Protection Officer.

You may also have the right to complain to the competent supervisory authority.
Contact details of Data Protection Authorities in the European Economic Area can
be found here, and in the UK here.

Customer data: If your personal data has been submitted to us by or on behalf of
a customer to our products and services who is the controller of that personal
information and we are the processor on their behalf, you will need to contact
them directly if you wish to exercise any rights you may have under applicable
data protection laws. If you make your request to us, we will need the name of
that customer who submitted your data to us, and we will refer it on to them.

CCPA: The California Consumer Privacy Act (“CCPA”) requires businesses to
disclose if they sell personal information. OpenText does not sell personal
information. OpenText may share personal information with third parties or allow
them to collect personal information from our Website, products or services in
certain situations, such as where they are our authorized service providers or
business partners and have a contract with us, where you consent to or direct us
to disclose the personal data to those parties, if you use our Websites or
services to interact with those third parties or we are otherwise permitted or
required to do so by law. We may also share personal information with or allow
third parties to collect personal information from our Websites and apps (for
example, through the use of cookies or similar technologies) to help us deliver
advertising to you and to make it more relevant to you. This activity may be
considered a sale under the CCPA. See our Cookie Policy for information on how
to manage these. For details on how to manage advertising, visit Digital
Advertising Alliance Consumer Choice. For your mobile device, you can review
your device settings: Android devices allow you to opt out using “Opt-out of Ads
Personalization” and Apple devices allow apps to include interest-based
advertising only if you opt in using the app’s pop-up notice.

California residents may request and obtain from us once a year, free of charge,
certain information about the personal information (if any) we disclosed to
third parties for direct marketing purposes in the preceding calendar year. If
applicable, this information would include a list of the categories of personal
information that were shared and the names and addresses of all third parties
with which we shared information in the preceding calendar year. For details on
how to contact us with a request in relation to your privacy rights, see the
Contact Information section of this policy or call our toll free number
1-866-397-0207.

CHILDREN’S PRIVACY

OpenText encourages parents and guardians to take an active role in their
children's online activities. Our Services are not aimed at people under 18 and
OpenText does not knowingly collect personal information from children without
appropriate parental or guardian consent. If you believe that we may have
collected personal information from someone under the age of 13 (or the
applicable age of consent) without proper consent, please submit your complaint
in writing to the address found in the Contact Information section.

CONTACT INFORMATION

OpenText’s Data Protection Officer can be reached at DPO@opentext.com or by mail
at:

OpenText Data Protection Officer
Prof. E.M. Meijerslaan 1
1183 AV Amstelveen
The Netherlands

OpenText Global Privacy & Compliance
275 Frank Tompa Drive
Waterloo, Ontario
N2L 0A1
Canada

UK and EU representatives for OpenText and its affiliates can be reached at
DPO@opentext.com.

CHANGES TO THIS PRIVACY POLICY

OpenText may update this policy from time to time. If we modify this policy, we
will post the revised version here. You should review this page periodically for
updates.

If we make a change that significantly affects your rights or, to the extent we
are permitted to do so, significantly changes how or why we use personal
information, we will notify you by way of a prominent notice or pop-up on our
Website.

Note: In addition to the entities referenced above, this policy applies to:

 * The products and services of Total Defense, LLC (formerly known as Total
   Defense, Inc.), a subsidiary of Open Text Corporation, including its Total
   Defense Mobile Security product; and

 * The products and services of Webroot, LLC (formerly known as Webroot Inc.), a
   subsidiary of Open Text Corporation, including its Webroot Mobile Security
   and Webroot for Chromebook.  

This policy was last updated April, 2023.







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your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
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different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
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These cookies are necessary for the website to function and cannot be switched
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which amount to a request for services, such as setting your privacy
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or alert you about these cookies, but some parts of the site will not work.
These cookies do not store any personally identifiable information.

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These cookies allow us to count visits and traffic sources so we can measure and
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These cookies enable the website to provide enhanced functionality and
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These cookies may be set through our site by our advertising partners. They may
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