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Text Content

SUPPORT

Welcome
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Home Solutions


HOW CAN WE HELP YOU TODAY?

Enter your search term here...
Search
New support ticket
Check ticket status



KNOWLEDGE BASE


GETTING STARTED

About Klarity 7
 * What is Klarity?
 * Who is Klarity for?
 * What states can I book an appointment?
 * How does booking care through the Klarity platform work?
 * Can I call customer support or my provider?

View all 7
About Providers on Klarity 5
 * How are providers vetted?
 * What kind of specialties are offered?
 * Do providers offer emergency services?
 * Who are the doctors on the Klarity platform?
 * Can you explain the therapy service?

Frequently Asked Questions 9
 * Can I transfer from another online platform to a provider on the Klarity
   platform?
 * Can I discontinue/cancel anytime?
 * Can I get my medications while traveling?
 * Is there a membership or monthly subscription fee?
 * Why are no appointments available?

View all 9
Diagnosis & Treatment 14
 * Will I be prescribed stimulants?
 * What if I'm not satisfied with the treatment?
 * Will the provider be able to continue my prescription from another doctor?
 * I have been diagnosed before, do I still need the initial appointment?
 * Will the provider evaluate my coexisting conditions?

View all 14
Pricing & Services 8
 * What’s the cost to see a provider on Klarity?
 * Do I need to pay extra money for treatment after the initial visit?
 * Can I cancel or reschedule for free?
 * How do I request a refund?
 * How do I pay for my appointment?

View all 8
Privacy 4
 * How can I unsubscribe from email-marketing?
 * Is the site HIPAA compliant?
 * Is it safe to use this website?
 * How secure is the payment system?


PATIENTS (NEW & EXISTING)

New Patients 14
 * Can I skip the initial visit?
 * Do providers accept patients under the age of 18?
 * Do providers accept alternative proof of residency?
 * Where can I send my medical history?
 * I booked my initial visit, what happens next?

View all 14
Existing Patients 5
 * How do I request my medical records?
 * My provider has not responded to my message
 * How can I request accommodations for school or work?
 * What happens if my provider leaves the platform?
 * How can I schedule my own follow up visits with my provider?

Insurance 4
 * Do providers accept insurance or HSA/FSA?
 * How do Prior Authorization (PA) Requests work?
 * Can I use Klarity if I don't have insurance?
 * Can I use my co-pay towards the cost of an appointment?


APPOINTMENTS & ACCOUNTS

Accounts 6
 * How to register with your client portal
 * How to login to your client portal
 * How can I check my Klarity Customer Support Tickets?
 * Account Locked
 * Logged in incorrectly

View all 6
Appointments 14
 * Is an in person visit required?
 * How to reschedule an appointment
 * How does rescheduling and cancellation work?
 * How to cancel an appointment
 * How to begin your telehealth visit

View all 14


PHARMACY & PRESCRIPTIONS

Pharmacy 2
 * Can I use a mail order pharmacy?
 * What if I have issues filling my prescription?

Prescriptions 9
 * What's the cost for my medication?
 * Can the provider prescribe generic ADHD medications?
 * How long are shipping times for medications?
 * How do I obtain a refill?
 * Can I transfer my prescription to another pharmacy?

View all 9
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