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CUSTOMER TERMS OF SERVICE

Updated 31 October 2023

Print


SUMMARY OF THESE TERMS

Along with the Terms on this page, there are two other documents that form part
of our contract with you:

 * Our How we Work page helps you to use our Platform and understand our
   reviews, our rankings, our recommendations, how we make money, and more.
 * Our Content Standards and Guidelines help us to keep everything on our
   Platform relevant to and appropriate for our global audience, without
   limiting freedom of expression. They tell you how we manage content and take
   action against anything inappropriate.

By agreeing to our Terms, you’re agreeing to everything in all three documents.
If you don’t accept any of these Terms, please do not use our Platform.

All this information is important because it (along with your booking
confirmation email, and any pre-contractual information provided before you
book), sets out the legal terms on which Service Providers offer their Travel
Experiences through our Platform.

If something goes wrong with your Travel Experience, Section A15 of these Terms
explains what you can do about it. This includes making a complaint to us, going
to court, and (in some cases) using an online dispute resolution service.

If you want to appeal a moderation decision, or report any content on our
Platform, our Content Standards and Guidelines explain how to do so, and how we
manage these requests.

This summary isn’t part of our Terms, or a legal document. It’s just a simple
explanation of our Terms. We encourage you to read each document in full. Some
of the words in this summary have very specific meanings, so please check out
the ‘Booking.com dictionary’ at the end of these Terms.


TABLE OF CONTENTS

 * A. All Travel Experiences
 * B. Accommodations
 * C. Attractions
 * D. Car rentals
 * E. Flights
 * F. Private and Public Transport
 * Booking.com dictionary
 * Previous terms of service

Back to top


A. ALL TRAVEL EXPERIENCES

 * A1. Definitions
 * A2. About these terms
 * A3. About Booking.com
 * A4. Our Platform
 * A5. Our values
 * A6. Prices
 * A7. Payment
 * A8. Policies
 * A9. Privacy and cookies
 * A10. Accessibility requests
 * A11. Insurance
 * A12. Genius
 * A13. Rewards, Credits & Wallet
 * A14. Intellectual property rights
 * A15. What if something goes wrong?
 * A16. Communication with the Service Provider
 * A17. Measures against unacceptable behaviour
 * A18. Limitation of liability
 * A19. Applicable law and forum
 * A20. Linked travel arrangements
 * A21. Modification clause

A1. Definitions

1. Some of the words you’ll see have very specific meanings, so please check out
the ‘Booking.com dictionary’ at the end of these Terms.

A2. About these terms

1. When you complete your Booking, you accept these Terms and any other terms
that you’re provided with during the booking process.

2. If any authority decides that some of these terms are unlawful, the rest of
the terms will continue to apply.

3. These Terms are laid out like this:

 * Section A: general terms, for all types of Travel Experiences.
 * Sections B to F: specific terms, for just one type of Travel Experience:
   * Section B: Accommodations
   * Section C: Attractions
   * Section D: Car rentals
   * Section E: Flights
   * Section F: Private and Public Transport
 * If there’s any mismatch between general and specific terms, the specific
   terms will apply.

4. The English version of these Terms is the original. If there’s any dispute
about the Terms, or any mismatch between the Terms in English and in another
language, the Terms as they appear in English will apply, unless local law
requires otherwise. (You can change the language at the top of this page.)

A3. About Booking.com

1. When you book an accommodation, flight or attraction, Booking.com B.V.
provides and is responsible for the Platform – but not the Travel Experience
itself (see A4.4 below).

2. When you book a rental car, or private or public transport, Booking.com
Transport Limited provides and is responsible for the Platform – but not the
Travel Experience itself (see A4.4 below).

3. We work with companies that provide local support services (e.g. Customer
Support or account management). They don’t:

 * control or manage our Platform
 * have their own Platform
 * have any legal or contractual relationship with you
 * provide Travel Experiences
 * represent us, or enter into contracts or accept legal documents in our name
 * operate as our ‘process or service agents’.

A4. Our Platform

1. We get information from Service Providers, and we can’t guarantee that
everything is accurate – but when providing our Platform, we take reasonable
care and act with professional diligence. Unless we’ve failed to do so, or have
been negligent, we can’t be held responsible for any errors, interruptions, or
missing bits of information. Of course, we’ll do everything we can to
correct/fix them as soon as we become aware of them.

2. We’re always working to improve our customers’ experience with Booking.com.
So sometimes, we show different people different designs, phrasings, products,
etc. to find out how they react. As a result, you might not come across some
services or conditions when you visit our Platform.

3. Our Platform is not a recommendation or endorsement of any Service Provider
or its products, services, facilities, vehicles, etc.

4. We’re not a party to the terms between you and the Service Provider. The
Service Provider is solely responsible for the Travel Experience.

5. To make a Booking, you may need to create an Account. Please make sure all
your info (including payment and contact details) is correct and up to date, or
you might find you can’t access your Travel Experience(s). You’re responsible
for anything that happens with your Account, so please don’t let anyone else use
it, and please keep your username and password secret.

6. We will show you the offers that are available to you, in (what we think is)
the right language for you. You can change to another language whenever you
like.

7. Unless otherwise indicated, you need to be at least 18 to use the Platform.

A5. Our values

1. You will:

 * abide by Our values
 * comply with all applicable laws
 * cooperate with any anti-fraud/anti-money laundering checks we need to carry
   out
 * not use the Platform to cause a nuisance or make fake Bookings
 * use the Travel Experience and/or Platform for their intended purpose
 * not cause any nuisance or damage, and not behave inappropriately to the
   Service Provider’s personnel (or anyone else, for that matter).

A6. Prices

1. When you make a Booking, you agree to pay the cost of the Travel Experience,
including any charges and taxes that may apply.

2. Some of the prices you see may have been rounded to the nearest whole number.
The price you pay will be based on the original, 'non-rounded' price (although
the actual difference will be tiny anyway).

3. Obvious errors and obvious misprints are not binding. For example: if you
book a premium car or a night in a luxury suite that was mistakenly offered for
€1, your booking may be cancelled and we’ll refund anything you’ve paid.

4. A crossed-out price indicates the price of a like-for-like Booking without
the price reduction applied (‘like-for-like’ means same dates, same policies,
same quality of accommodation/vehicle/class of travel, etc.).

A7. Payment

1. For some products/services, the Service Provider will require an Upfront
Payment and/or a payment taken during your Travel Experience.

 * If we organise your payment, we (or, in some cases, our affiliate) will be
   responsible for managing your payment and ensuring the completion of your
   transaction with our Service Provider. In this case, your payment constitutes
   final settlement of the 'due and payable' price.
 * If the Service Provider charges you, this will usually be in person at the
   start of your Travel Experience, but it could also be (for example) that your
   credit card is charged when you book, or you pay when you check out of your
   Accommodation. This depends on the Upfront Payment policy of the Service
   Provider as communicated to you in the booking process.

2. If the Service Provider requires an Upfront Payment, it may be taken or
pre-authorised when you make your Booking, and it may be non-refundable. So
before you book, please check the Service Provider’s Upfront Payments policy
(available during the booking process), which we don’t influence and aren’t
responsible for. This does not affect your rights if you have any problems with
your Travel Experience – please refer to ‘What if something goes wrong?’ (A15).

3. If your payment method is denominated in a currency* that is different to the
payment currency, your bank or payment method provider (or their payment
services providers) may charge you additional fees. For example, this could
happen if your credit card is in Euros but your hotel is charging you in
dollars. If this is going to happen, we’ll inform you during the booking
process.

* This just refers to the default currency of your payment method.

4. If you know of or suspect any fraudulent behaviour or unauthorised use of
your Payment Method, please contact your payment provider as soon as possible.

5. If the currency selected on the Platform isn't the same as the Service
Provider's currency, we may:

 * show prices in your own currency
 * offer you the Pay In Your Own Currency option.

6. Pay In Your Own Currency. We (and/or one of our affiliates) may provide you
with the ability to pay for your Booking in your own currency (your ‘Home
Currency’), based on your location and/or account setting – and in respect of
this service only, we do this as principal, rather than as agent for the Service
Provider. Where you use this service, you agree to the following terms, which
are separate to your contract with the Service Provider related to your Travel
Experience. The Service Provider is not involved in the provision of the Pay In
Your Own Currency service and is not party to the following terms, which do not
give you any extra rights under your contract with the Service Provider. If you
choose to pay in the Service Provider’s currency, the following terms don’t
apply.

 * For the avoidance of doubt, when you use Pay In Your Own Currency, we are
   simply enabling you to make payment in your own currency while we ensure that
   the Service Provider is paid in their local currency. As such, you are not
   making payment in one currency and receiving another currency.
 * If you choose to use Pay In Your Own Currency, all fees and charges from us
   for use of the Pay In Your Own Currency service either (a) are included in
   the exchange rate or (b) appear as a separate line item (included in the
   total price displayed where applicable) during the checkout process.
 * The exchange rate is determined at the time the total payment (or estimated
   total payment) is displayed during the checkout process – and where
   applicable, the total price displayed will be the amount charged by us to
   you. Just to be clear, certain fees and charges that are part of the total
   price displayed will, however, be collected directly by the Service Provider.
   We will tell you during the checkout process when this is the case.
 * If you cancel a reservation within any permitted cancellation period which
   may apply, we will refund you the exact same amount we initially charged you
   (inclusive of any applicable fees in relation to the Pay in Your Own Currency
   Service).

7. We will store your Payment Method details for future transactions after
collecting your consent.

A8. Policies

1. When you make a Booking, you accept the applicable policies as displayed in
the booking process. You'll find each Service Provider's cancellation policy and
any other policies (about age requirements, security/damage deposits, additional
supplements for group Bookings, extra beds, breakfast, pets, cards accepted,
etc.) on our Platform: on the Service Provider information pages, during the
booking process, in the fine print, and in the confirmation email or ticket (if
applicable).

2. If you cancel a Booking or don’t show up, any cancellation/no-show fee and
any refund will depend on the Service Provider’s cancellation/no-show policy.

3. Some Bookings can’t be cancelled for free, while others can only be cancelled
for free before a deadline.

4. If you book a Travel Experience by paying in advance (including all price
components and/or a damage deposit if applicable), the Service Provider may
cancel the Booking without notice if they can't collect the balance on the date
specified. If they do cancel, any non-refundable payment you’ve made will only
be refunded at their discretion. It's your responsibility to make sure the
payment goes ahead on time (that your bank, debit card or credit card details
are correct, and that there's enough money available in your account).

5. If you think you're not going to arrive on time, please contact your Service
Provider and tell them when they can expect you. It’s your responsibility to
ensure you’re on time – and if you aren’t, we are not responsible for any
associated costs (e.g. the cancellation of your Booking, or any fees the Service
Provider may charge).

6. As the person making the Booking, you are responsible for the actions and
behaviour (in relation to the Travel Experience) of everyone in the group. You
are also responsible for obtaining their permission before providing us with
their personal data.

A9. Privacy and cookies

1. If you book an accommodation, flight, or attraction, please see our Privacy
and Cookies Statement for more information on privacy, cookies, and how we might
contact you and process personal data

2. If you book ground transport, please see the Rentalcars.com Privacy
Statement, Cars.booking.com Privacy Statement, or Taxi.booking.com Privacy
Statement as applicable to find out how we process your personal data.

A10. Accessibility requests

1. If you have any accessibility requests:

 * about our Platform and/or services, please contact our Customer Service team
 * about your Travel Experience (wheelchair access, walk-in baths, etc.), please
   contact your Service Provider - or the airport, train station, etc.

A11. Insurance

1. If you have bought insurance through our Platform, please refer to the policy
document(s) for the terms and for further information. These Terms do not apply
to insurance.

A12. Genius

1. The Genius rate is a discounted rate offered by participating Service
Providers for certain products/services.

2. Genius rates are for members of the Booking.com Genius programme. There are
no membership fees, and it’s easy to become a member - just create an Account
and we’ll email you a link that you’ll need to click to validate your email
address. Membership and rates are non-transferable. Membership is linked to a
specific Account. Membership can also be linked to specific campaigns or
incentives.

3. There are different ‘Genius Levels’, based on how many Accommodation Bookings
you’ve made in a given period. Each level provides different travel rewards.

4. We may change any feature of the Genius programme, including the membership
levels and the way the programme is structured.

5. For more details, visit https://www.booking.com/genius.html.

A13. Rewards, Credits & Wallet

1. We may issue Rewards to you – at our sole discretion, and subject to (a) the
terms here in A13 and (b) any Individual Reward Criteria that apply. If we make
a clerical error (i) in calculating your Rewards or (ii) in converting
currencies related to your Rewards, we can always change or correct any balances
shown.

2. How to get Rewards. You may, for example, earn and receive a Reward by
booking and completing Accommodation stays with participating Service Providers,
or by making a certain number of Eligible Bookings in a given time period.
Please note that the amount/quantity of Rewards earned will depend on each
promotional campaign. We’ll provide details about earning/spending a Reward when
it becomes available to earn and/or spend.

3. Where to find your Rewards. If and when you receive any Rewards, you will be
able to manage and spend them from the Wallet, which is automatically created
when you create a verified Account. You’ll find the Wallet in your Account menu,
and you must be signed in to your Account to access it. If you need to do
anything to receive a Reward, we’ll tell you how (through Account notifications,
push notifications, and/or emails). Once you have Rewards in your Wallet, we’ll
provide any terms and conditions related to spending them.

4. Types of Rewards. Although we only award (a) Credits and (b) vouchers into
your Wallet, your Wallet may also help you track the processing of (c) other
types of Reward (e.g. Credit Card Cashback) from us. We’ll tell you what you
need to know about receiving each Reward at the appropriate time.

5. How to get Credits. Credits are usually issued as a result of getting a
Reward but we may issue Credits for other reasons.

6. Where to find your Credits. Your Rewards are always stored in the Wallet
until they are spent. Your Wallet balance will indicate how much is stored and
spendable on Eligible Bookings. You will also be able to access detailed
information such as when your Rewards were earned, were awarded, and will
expire. If you’re entitled to Cash Credits, you’ll also find out how to transfer
them to a credit or debit card (of certain brands).

7. Types of Credits. Each Reward type has its own set of spending and/or usage
conditions. In general, all Rewards can only be spent on Travel Experiences that
accept Wallet payments. Travel Credits can be spent across different bookings,
but vouchers can only be spent on specific Bookings stated within each voucher's
terms and conditions. Cash Credits can also be spent like Travel Credits or be
transferred to a credit or debit card (of certain brands).

We reserve the right to audit any and all accounts in the Rewards & Wallet
programme at any time and without notice to the Member, to ensure compliance
with the Rewards & Wallet programme or investigate (alleged) fraud or misuse.

Rewards: eligibility

8. To be able to receive any type of Rewards from us, you must, at the time of
qualification and spending:

 * have a verified Account with us
 * be at least 18 years old
 * meet the Individual Reward Criteria
 * not violate the Rewards & Wallet Terms, and
 * have a valid credit card, if you need to qualify for Credit Card Cashback
   Rewards.

9. When a Reward is available for earning, the Individual Reward Criteria will
explain how (and if) you can qualify for it. These criteria may contain and not
be limited to:

 * time-sensitive restrictions (e.g. offers with expiration dates)
 * platform restrictions (e.g. promotional codes that can only be used in our
   app)
 * Accommodation service restrictions (e.g. offers that can only be used with
   specific Service Providers)
 * a minimum spend (e.g. a Reward that you’ll only earn when you spend at least
   a certain amount on a Booking), and
 * a maximum Reward value (for both monetary and non-monetary Rewards).

10. Rewards cannot be sold, encumbered or transferred in any way to a third
party. In the event of an Account holder’s death, their Account will be closed
and any Rewards that are pending or available for spending in the Wallet will be
cancelled.

Rewards: Credits and vouchers

11. You can spend any amount of Travel Credits and/or Cash Credits that you have
to offset the cost of an Eligible Booking on participating Platforms (e.g.
www.booking.com or a Group Company website). However, you may only spend one
voucher on each Booking, and if you have multiple vouchers in your Wallet, their
value cannot be combined for spending on any Booking.

12. If that Booking costs less than you have in Rewards, your unspent Rewards
will remain available for spending in your Wallet until expiry, unless otherwise
stated in each Reward's terms and conditions.

13. If that Travel Experience costs more than you have in Rewards, you must make
payment for the remaining amount using a different Payment Method. Failure to do
so in time may result in your Booking being cancelled, and your Rewards returned
to your Wallet with the original Reward terms and conditions, including
expiration dates.

14. You may spend both Credits and vouchers at the same time on any Eligible
Bookings. We do our best to unlock the most savings for you, but it is your sole
responsibility to manage how the Rewards are spent. If you have multiple Rewards
of a single type, the Reward with the earliest expiration date will be selected
for spending by default during payment confirmation. While you may not choose
Credits with later expiration dates to spend first, you are free to choose the
voucher you prefer to spend first.

15. If you cancel a Travel Experience that you have already paid for (in part or
in full) with Rewards, the Service Provider’s cancellation policy will determine
whether or not your money and/or Rewards are refunded. Our Customer Service team
will be able to refund any Rewards that you may be entitled to.

16. You can transfer Cash Credits (but not Travel Credits) to a credit or debit
card of certain brands.

17. Your Wallet’s default currency is determined by your location, residency or
another currency we may elect. If you get any Rewards in a different currency,
we’ll convert them to your Wallet’s default currency, or another currency we may
elect, using our Currency Conversion Rate.

18. If a Reward was issued because you booked a Travel Experience, any
associated Rewards that haven’t been spent will be deleted from your Wallet if
that Travel Experience is cancelled.

19. We reserve the right to, without notice, cancel any Reward that was obtained
by fraud or misuse.

20. If you think you’ve not received a Reward that you should have, please
contact our Customer Service team no more than 12 months after you did whatever
it was that you believe qualified you for it. Please provide any supporting
documentation you have. If you don’t do this within 12 months, you will
automatically be ineligible for the Reward and will not be able to claim it.

21. All Credits have an expiration date, which you’ll find in the Rewards &
Wallet activity of your Wallet. If you have any Rewards that may expire soon, we
may choose to notify you through emails and push notifications.

For some products/services, the Service Provider will require an Upfront Payment
and/or a payment taken during your Travel Experience. Note that if Wallet
payments are involved (for example, when you choose to pay later for an
Accommodation Booking), we will charge your Wallet for the selected Rewards
during Booking confirmation – so your Rewards will be spent immediately – while
any remaining amount will be charged according to the payment policy of your
Booking.

Wallet

22. All data, including personal data, will be processed in accordance with our
Privacy Statement and applicable data protection laws and regulations. It will
be shared with Group Companies or Service Providers as required by the Wallet
programme. Lost, stolen or expired Rewards will not be replaced.

23. Your obligations:

 * You’re responsible for making sure that all information is (and stays)
   correct, complete and up to date
 * You’re responsible for keeping your Account sign-in details safe and secure
   in order to safeguard your Wallet.

24. If you don’t follow the rules in this section, we may automatically suspend
or cancel your Wallet.

25. You may not use your Wallet or Rewards in any way that is misleading,
unfair, harmful or illegal.

26. We may set off or settle any or all of your Rewards against any claim we (or
a Group Company) have against you. We may do this at any time, and without
advance notice.

27. We may change, suspend or end any aspect of the Wallet or Rewards programme.
In particular, we might change:

 * these Rewards & Wallet terms
 * eligibility criteria
 * which Rewards we provide

28. We will make reasonable efforts to give you prior notice if we make any
changes or we stop providing the Wallet service altogether.

29. If we stop providing the Wallet service, all Rewards that haven’t expired
will be valid for another 12 months.

A14. Intellectual property rights

1. Unless otherwise stated, all rights in our Platform (technology, content,
trademarks, look & feel, etc.) are owned by Booking.com (or its licensors) and
by using our Platform you agree to do so for its intended purpose only and
respecting the requirements set out below in paragraphs A14.2 and A14.3.

2. You’re not allowed to monitor, copy, scrape/crawl, download, reproduce or
otherwise use anything on our Platform for any commercial purpose without
written permission of Booking.com or its licensors.

3. We keep a close eye on every visit to our Platform, and we’ll block anyone
(and any automated system) we suspect of:

 * conducting an unreasonable amount of searches
 * using any device or software to gather prices or other information
 * doing anything that places undue stress on our Platform.

4. By uploading a review/picture to our Platform, you’re confirming that it
meets our Content Standards and Guidelines and that:

 * it’s truthful (you haven’t altered the picture, for example, or uploaded a
   picture of a different property)
 * it doesn’t contain any viruses
 * you’re allowed to share it with us
 * you own (or are allowed to use) any intellectual property rights that it
   contains
 * we’re allowed to use it on our Platform and for any other commercial purposes
   (including marketing and advertising), on any media, worldwide – unless you
   ask us to stop using it
 * it doesn’t infringe the privacy rights of other people
 * you accept full responsibility for any legal claims against Booking.com
   related to it.

5. Just to make it clear: we’re not responsible and liable for any picture
uploaded to our Platform, we’re allowed to remove any picture upon our
discretion (for instance, if we detect that a picture does not meet the above
criteria).

A15. What if something goes wrong?

1. If you have a query or complaint, please contact our Customer Service team.
You can do this by accessing your Booking, or through our app, or through our
Help Centre (where you’ll also find some useful FAQs). You can help us help you
as quickly as possible - by providing:

 * your Booking confirmation number, your contact details, your Booking.com PIN
   code (if you have one) and the email address you used when you made your
   Booking
 * a summary of the issue, including how you’d like us to help you
 * any supporting documents (bank statement, pictures, receipts, etc.)

2. All queries and complaints are recorded, and the most urgent ones are treated
as highest priority.

3. If you're a resident of the European Economic Area and you’re not happy with
the way we handle your complaint, you may be able to complain via the European
Commission's ODR (Online Dispute Resolution) platform (ec.europa.eu/odr). It
depends on what your complaint was about:

 * if it was about an accommodation, flight or attraction, you can use that ODR
   platform
 * if it was about ground transport, you can’t (because ground transport is
   booked with Booking.com Transport Limited, and the UK has left the EU).

4. We do try to resolve disputes internally, and we’re not obliged to submit to
any alternative dispute resolution procedures handled by independent providers.

A16. Communication with the Service Provider

1. We may help you communicate with your Service Provider, but that doesn’t mean
we’re taking responsibility for the Travel Experience or anything the Service
Provider does/doesn’t do. We can’t guarantee that they will read anything from
you or that they’ll do what you ask. In itself, the fact that you contact them
or they contact you doesn’t mean you have any grounds for legal action. If you
need help, please contact us via our Help Centre.

A17. Measures against unacceptable behaviour

1. If you breach these Terms (including our values and our Content standards and
guidelines) or fail to comply with applicable laws or regulations, we have the
right to:

 * stop you making any Bookings,
 * cancel any Bookings you’ve already made,
 * stop you using:
    * our Platform,
    * our Customer Service,
    * your Account

2. If we cancel a Booking as a result, you may not (depending on the
circumstances) be entitled to a refund. We may tell you why we've cancelled your
Booking, unless telling you would (a) contravene applicable laws and/or (b)
prevent or obstruct the detection or prevention of fraud or other illegal
activities. If you believe we have incorrectly cancelled your Booking, please
contact our Customer Service team.

A18. Limitation of liability

1. Claims for damages are excluded. This does not apply:

 * to damage claims resulting from injury to life, body or health,
 * in the event of giving of a guarantee or agreement as to characteristics, or
 * to damage claims for breach of essential contractual obligations (cardinal
   obligations) and
 * to claims for other damages for deliberate or grossly negligent breach of
   duty by Booking.com, its legal representatives or vicarious agents.

Essential contractual obligations are those the fulfillment of which is
necessary to achieve the objective of the contract. In the event of breach of
essential contractual obligations Booking.com shall be liable only for the
compensation of the foreseeable, typically occurring damage caused due to
ordinary negligence, unless it concerns damage claims resulting from injury to
life, body or health.

The above limitations of liability shall also apply to the legal representatives
and vicarious agents of Booking.com if claims are asserted directly against
them. Service Providers are no vicarious agents and we are therefore not liable
for any damages caused by or attributable to the Service Providers.

2. We don’t make any promises about Service Providers’ products and services
(apart from what we expressly state in these Terms). Making the right choice(s)
is entirely your responsibility.

A19. Applicable law and forum

1. These Terms are governed by Dutch law (for accommodations, flights or
attractions) or English law (for car rentals and private/public transport). You
can also rely on your national consumer law if you are a consumer living in a
country in the European Economic Area, UK or Switzerland (‘Europe’).

If you are a consumer living outside Europe, to the extent permitted by
mandatory local (consumer) law, these Terms are governed by Dutch law (for
accommodations, flights or attractions) or English law (for car rentals and
private/public transport).

2. If you are a consumer living in Europe (as defined above):

 * You may bring a legal action against us:
    * in the courts of the country where you live, or
    * in the courts in Amsterdam (for accommodations, flights or attractions) or
      England and Wales (for car rentals and private/public transport).

 * We may bring a legal action against you in the courts of the country where
   you live.

If you are a consumer living outside Europe, to the extent permitted by
mandatory local (consumer) law, any dispute will exclusively be submitted to the
court in Amsterdam (for accommodations, flights or attractions) or England and
Wales (for car rentals and private/public transport).

A20. Linked travel arrangements

1. If:

 * after selecting and paying for one travel service, you book additional travel
   services for your trip or holiday during the same visit to the Platform; or
 * you book additional travel services for your trip or holiday via a link
   provided to you by us not later than 24 hours after receiving confirmation of
   your initial Booking with us,

you will NOT benefit from rights applying to packages under the EU’s Directive
(EU) 2015/2302 or the UK's Package Travel and Linked Travel Arrangements
Regulations 2018 (together, the ‘Package Travel Requirements’). Therefore, we
will not be responsible for the proper performance of those travel services. In
case of problems, please contact the relevant Service Provider.

2. In either of these cases, the travel services will become part of a linked
travel arrangement and not a package. In that case Booking.com has, as required
by EU and UK law, protection in place to refund your payments to Booking.com for
services not performed because of Booking.com's insolvency. Please note that
this does not provide a refund in the event of the insolvency of the relevant
Service Provider.

3. Booking.com has voluntarily extended this insolvency protection to customers
outside of the EU and UK who have booked multiple travel services via
Booking.com that constitute Linked Travel Arrangements within the meaning of the
Package Travel Requirements. This extension only applies to payments received by
Booking.com.

4. Booking.com has taken out insolvency protection by way of a bank guarantee
with Deutsche Bank administered by Sedgwick International UK for any monies paid
directly to Booking.com.

5. Travellers may contact Sedgwick International UK if the services are denied
because of Booking.com's insolvency.

6. Note: This insolvency protection does not cover contracts with parties other
than Booking.com, which can be performed despite Booking.com's insolvency.

7. Please see Directive (EU) 2015/2302 as transposed into national law in the
European Union or in the United Kingdom.

A21. Modification clause

1. We may make changes to these Terms. Where such changes are material, we will
inform you in advance of such changes becoming effective, unless the changes are
required by applicable law.

2. If you do not accept the changes, please do not use our Platform.

3. Otherwise, your continued use of our Platform after the effective date of the
proposed changes will constitute your acceptance of the revised Terms.

4. Any existing Bookings will continue to be governed by the Terms that applied
when the Booking was made.

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B. ACCOMMODATIONS

 * B1. Scope of this section
 * B2. Contractual relationship
 * B3. What we will do
 * B4. What you need to do
 * B5. Price and payment
 * B6. Amendments, cancellations and refunds
 * B7. What else do you need to know?

B1. Scope of this section

1. This section contains the specific terms for Accommodations products and
services. It applies as well as section A (which applies to all Travel
Experiences).

B2. Contractual relationship

1. When you make (or request) a Booking, it’s directly with the Service Provider
- we’re not a ‘contractual party'.

2. Booking.com B.V. owns and operates the Platform.

3. Our Platform only shows Accommodations that have a commercial relationship
with us (in some cases, through a partner company - please refer to ‘Partner
offer’ under B7.2 below) or with our Connectivity Providers, and it doesn’t
necessarily show all their products or services.

4. Information about Service Providers (e.g. facilities, house rules and
sustainability measures) and their Travel Experiences (e.g. prices, availability
and cancellation policies) is based on what they provide to us.

B3. What we will do

1. We provide the Platform on which Service Providers can promote and sell their
Accommodations – and you can search for, compare and book them. We offer a
personalised experience based on how you use our Platform (including what you
tell us), so you can book your ideal Accommodation with us. Our Platform allows
you to discover Accommodations all over the world – and our search results make
it easy to home in on the one that’s right for you.

2. Once you’ve booked your Accommodation, we confirm the details of your Booking
to both you and the Service Provider, including the names of the guest(s).

3. Depending on the terms of your Booking, you may be able to change or cancel
it if you want. Please contact us using the Help Centre (available 24 hours a
day) if you need help with anything.

B4. What you need to do

1. Fill in all your contact details correctly, so we and/or the Service Provider
can provide you with information about your Booking and, if necessary, contact
you.

2. Read these Terms and the terms displayed during the booking process
carefully.

3. Take care of the Accommodation and its furniture, fixtures, electronics and
other contents, and leave things in the same state they were when you got there.
If anything is broken, damaged or lost, make sure you report it to the staff
there (as soon as you can, and certainly before you check out).

4. Maintain the security of the Accommodation and its contents during your stay.
So don’t, for example, leave doors or windows unlocked.

B5. Price and payment

1. See ‘Prices’ (A6) and ‘Payment’ (A7) above.

B6. Amendments, cancellations and refunds

Regarding reservations with accommodations located in Germany, the following
applies. If you cancel a non-refundable booking, or don’t show up, the Service
Provider is entitled to a reasonable compensation, being a lump-sum compensation
amount of 90% of the price of the reservation. You shall be free to prove that –
as a result of such cancellation or no show – the Service Provider has not
suffered any loss, or that the loss incurred to the Service Provider amounts to
less than the lump-sum compensation claimed.

B7. What else do you need to know?

We Price Match

1. We want you to get the best possible price every time. If, after you've
booked your Accommodation with us, you find the same Accommodation (with the
same conditions) for less on another website, we promise to refund the
difference, subject to the We Price Match terms and conditions.

Partner offer

2. Some offers on our Platform are marked as 'Partner offers', which means they
come to us through a Booking.com partner company, rather than straight from a
Service Provider. Unless otherwise indicated, any Partner offer that you
reserve:

 * Must be paid for at the time of booking
 * Can't be modified. However, if it offers free cancellation, you will be able
   to cancel it for free, as long as you do it in time.
 * Can't be combined with any other offers (promotions, incentives or rewards)
 * Can't be scored or reviewed on our Platform.

Price incentives by Booking.com

3. Some of the price reductions you see are funded by us, not by the Service
Provider. We simply pay some of the cost ourselves.

Request to book

4. In some cases, you’ll find a button marked ‘Request to book’ on the property
page. If you select this option, we’ll explain how this works (on-screen and/or
by email).

Damage policy

5. When you’re booking, you may see that some Service Providers refer to a
‘damage policy’. This means that if anyone in your group loses or damages
anything:

 * you should inform the Service Provider
 * instead of charging you for it directly, the Service Provider will have 14
   days to submit a damage payment request through our Platform, under your
   reservation number
 * if they do, we’ll tell you, so you can tell us if you have any comments, and
   whether or not you agree with the charge - and then:
   * if you agree, we’ll charge you on their behalf
   * if you disagree, we’ll look into it and decide whether or not to discuss it
     further.

6. Under the damage policy, there’s a limit to how much a Service Provider can
charge you through our Platform (the limit is displayed while you’re booking).
However, the Service Provider can start a legal claim against you outside of the
damage policy, in which case the limit doesn’t apply.

7. Any payment you make would be between the Service Provider and you – we’d
just be organising it on the Service Provider’s behalf.

8. The damage policy doesn’t relate to general cleaning, ordinary wear and tear,
any crimes (such as theft), or any non-physical ‘damages’ (e.g. fines for
smoking or bringing pets).

9. The Service Provider might require a ‘damage deposit’ before or at check-in.
If they do, we’ll tell you about it while you’re booking – but it has nothing to
do with the ‘damage policy’. We won’t be involved in any financial settlement
related to damage deposits.

How We Work

10. For information on reviews, ranking, how we make money (and more), please
check out How We Work, which is also part of our Terms.

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C. ATTRACTIONS

 * C1. Scope of this section
 * C2. Contractual relationship
 * C3. What we will do
 * C4. What you need to do
 * C5. Price and payment
 * C6. Amendments, cancellations and refunds
 * C7. What else do you need to know?

C1. Scope of this section

1. This section contains the specific terms for Attractions products and
services. It applies as well as section A (which applies to all Travel
Experiences).

C2. Contractual relationship

1. We do not (re)sell, offer or provide any Attractions on our own behalf - when
you book an Attraction, you enter into a contract directly with (a) the Service
Provider or (b) a Third-Party Aggregator (if they’re reselling the Attraction),
as disclosed during the booking process.

2. We act solely as the Platform and are not involved in the terms of the
Service Provider / Third-Party Aggregator. We are not responsible for your
ticket and have no liability to you in relation to your Booking, except as
described in these Terms.

C3. What we will do

1. We provide the Platform on which Service Providers and (from time to time)
Third-Party Aggregators can promote and sell Travel Experiences – and you can
search for, compare and book them.

2. Once you’ve booked your Attraction, we’ll provide you and the Service
Provider / Third-Party Aggregator (as applicable) with details of the Booking;
if the Service Provider / Third-Party Aggregator needs more than your name,
we’ll tell you at the time of booking.

3. Depending on the terms of your Booking, you may be able to change or cancel
it if you want. Please contact us using the Help Centre (available 24 hours a
day) if you need help with anything.

C4. What you need to do

1. You must fill in all your contact details correctly, so we and/or the Service
Provider / Third-Party Aggregator (as applicable) can provide you with
information about your Booking and, if necessary, contact you.

2. You must read and agree to comply with our Terms and the terms of the Service
Provider / Third-Party Aggregator (which will be displayed at checkout) – and
acknowledge that breaching them may lead to additional charges and/or the
cancellation of your Booking.

C5. Price and payment

1. When you book an Attraction, we will organise your payment. For details of
how this works (including the related rights and obligations), please see
‘Payment’ (A7) above.

C6. Amendments, cancellations and refunds

1. Please see ‘Policies’ (A8) above.

C7. What else do you need to know?

How We Work

1. For information on reviews, ranking, how we make money (and more), please
check out How We Work, which is also part of our Terms.

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D. CAR RENTALS

 * D1. Scope of this section
 * D2. Contractual relationship
 * D3. What we will do
 * D4. What you need to do
 * D5. Price and payment
 * D6. Amendments, cancellations and refunds
 * D7. What else do you need to know?

D1. Scope of this section

1. This section contains the specific terms for Car Rental products and
services. It applies as well as section A (which applies to all Travel
Experiences).

D2. Contractual relationship

1. The car rental pages on this Platform are operated by Booking.com Transport
Limited. The company is registered in England and Wales (Number: 05179829) at
the following address: 6 Goods Yard Street, Manchester, M3 3BG, United Kingdom.
VAT number: GB 855349007. This means that you accept that the process of making
a Booking with Booking.com Transport Limited is governed by these Terms –
although your actual Rental will be governed by the Rental Agreement with your
Service Provider (which you sign at pick-up).

2. When you book a Rental, your Booking is either (a) with us or (b) directly
with the Service Provider. Either way:

 * our Terms govern the booking process; when we send you your Booking
   Confirmation, you’ll enter a contract with us
 * the Rental Agreement governs the Rental itself; when you sign this at the
   rental counter, you’ll enter a contract with the Service Provider (but you’ll
   see and accept the key terms of it while you’re booking your car).

Throughout Section D, ‘Service Provider’ means the rental company that provides
the car.

3. In most cases, you’ll get your Booking Confirmation as soon as you complete
your Booking – but if the Service Provider doesn't confirm your Rental
immediately, we won’t take payment or send you your Booking Confirmation until
they’ve done so.

4. If there’s any mismatch between these Terms and the Rental Agreement, the
Rental Agreement will apply.

5. The Main Driver (the person whose details are entered during the booking
process) is the only person who can change or cancel the Booking, or discuss it
with us - unless they tell us they nominate someone else to do this.

D3. What we will do

1. We provide the Platform on which Service Providers can promote and sell their
Travel Experiences – and you can search for, compare and book them.

2. We don’t guarantee the precise make and model you’re booking (unless we
expressly say so). The phrase ‘or similar’ means you could get a similar car
(i.e. the same size, with the same kind of gearbox, etc.). So the car pictures
are illustrative only.

3. Once you’ve booked your Rental:

 * we’ll give the Service Provider the Booking details (e.g. the Main Driver's
   name and contact phone number)
 * we’ll confirm the Pick-up information (e.g. the Service Provider's contact
   details, and what you need to take with you).

D4. What you need to do

1. You must provide all the information we need to arrange your Booking (contact
details, Pick-up Time, etc.).

2. You must read and agree to comply with these Terms and the Rental Agreement -
and acknowledge that if you breach them:

 * you might have to pay additional charges
 * your Booking might be cancelled
 * the counter staff might refuse to hand over the keys at the rental counter.

3. You must check your Rental's specific requirements, as many details (driving
licence requirements, security deposit size, paperwork needed, payment cards
accepted, etc.) vary per Rental. So please make sure you carefully read:

 * these Terms
 * the key terms of the Rental Agreement, which you'll see while you’re booking,
   and
 * the Rental Agreement itself, which you'll receive at Pick-up.

4. You must be at the rental counter by your Pick-up Time (note that some
Service Providers have a pick-up ‘grace period’ in case you are delayed). If you
arrive after the Pick-up Time (and after the pick-up grace period, if any), the
car may no longer be available, and you may not be entitled to a refund from the
Service Provider. Please check the Rental Agreement for further information
(while you're booking your car, please check 'Important info', which informs you
of any grace period, and which you accept at checkout). If you think you might
be late, it's vital that you contact the Service Provider or us, even if it's
because of a flight delay and you’ve provided your flight number.

5. The key terms of your Rental tell you what the Main Driver needs at Pick-up.
You must ensure that when they get to the rental counter, they bring everything
they need (e.g. driving licence, any required ID, and a credit card in their own
name, with enough available funds to cover the security deposit).

6. You must make sure the Main Driver is both eligible and fit to drive the car.

7. You must show the counter staff each driver's full, valid driving licence,
which they must have held for at least 1 year (or longer, in many cases). If any
driver has endorsements/points on their licence, let us know as soon as you are
aware of this, as the Service Provider may not allow them to drive.

8. You must ensure that any driver with a driving licence issued in England,
Scotland or Wales obtains a licence 'check code' no more than 21 days before
Pick-up.

9. You must ensure that every driver has their own International Driving Permit
(if they need one) as well as their driving licence. Note that all drivers must
carry their driving licence (and International Driving Permit, if they need one)
at all times.

10. You must ensure that every child has an appropriate child seat if they need
one.

11. You must, if anything goes wrong during your Rental (accident, breakdown,
etc.):

 * contact the Service Provider
 * not authorise any repairs without the Service Provider's consent (unless the
   Rental Agreement allows this)
 * keep all documentation (repair bills, police reports, etc.) to share with us
   / the Service Provider / an insurance company.

D5. Price and payment

1. Booking.com Transport Limited will arrange the payment for your Booking. For
details of our payment process, please refer to ‘Payment’ (A7) above.

Additional costs and fees

2. In many cases, the Service Provider will charge a young driver fee for each
driver under a certain age (e.g. 25). In some cases, they may charge a senior
driver fee for each driver over a certain age (e.g. 65). When booking on our
Platform, you must enter the Main Driver's age, so we can show you details of
any age-related fee(s) – which you would pay at Pick-up.

3. In many cases, the Service Provider will charge a one-way fee if you drop the
car off at a different location. If you intend to do this, you need to enter the
drop-off location while booking, so we can tell you if it’s possible, and show
you details of any one-way fee – which you would pay at Pick-up.

4. In many cases, the Service Provider will charge a cross-border fee for taking
the car to a different country/state/island. If you intend to do this, it's
vital you tell us and/or the Service Provider as soon as you can (it must be
before Pick-up).

5. The price of your Rental is calculated based on 24-hour units, so (e.g.) a
25-hour rental will cost as much as a 48-hour rental.

6. If, after Pick-up, you decide you want to keep the car for longer, please
contact the Service Provider. They'll tell you how much this would cost, and
you'll enter a new contract with them. If you drop the car off late without
agreeing this in advance, they may charge an additional fee as well.

Extras

7. In some cases, you'll pay for any optional extras (child seats, GPS, winter
tyres, etc.) when you book your car – in which case, you're guaranteed to get
them at Pick-up.

8. In other cases, you'll merely request any extras when you book your car – in
which case:

 * you'll pay for them at Pick-up, and
 * the Service Provider doesn't guarantee they'll be available for you.

D6. Amendments, cancellations and refunds

1. We go above and beyond our legal obligations. Even though local laws don’t
require us to offer specific cancellation rights, we guarantee that we will
honour our refunds policy if you cancel your Booking.

2. The following ‘Cancellation and Amendments’ terms apply to all Bookings apart
from:

 * Bookings with Dollar or Thrifty that were booked before 26 January 2021
   (please check your rental terms)
 * Bookings that are labelled ‘non-refundable’ (you cannot amend a
   non-refundable Booking, and you won’t receive a refund if you cancel it).

Cancellations

3. If you cancel:

 * MORE THAN 48 hours before your rental is due to start, you’ll receive a full
   refund.
 * LESS THAN 48 hours before, or while you’re at the rental counter, we’ll
   refund what you paid minus the cost of 3 days of your rental - so there won’t
   be any refund if your car was booked for 3 days or less.
 * AFTER your rental is due to start (or you just don’t turn up) you’ll receive
   no refund.

4. The counter staff may refuse you the car if (for example):

 * You don’t arrive on time
 * You are not eligible to rent the car
 * You don’t have the documentation you need
 * The main driver doesn’t have a credit card in their own name, with enough
   available funds for the car’s security deposit.

For more on your Service Provider’s rules, please refer to the ‘Important
Information’ that’s available while booking - or the Rental Agreement that you
sign at the counter.

If they refuse you the car, please call us straight away from the rental counter
to cancel your Booking, and we’ll refund what you paid, minus the cost of 3 days
of your Rental. If you don’t, the cancellation fee will be the full cost of your
Rental - unless you can prove that the situation has cost us substantially less
than that.

Amendments (changes to your Booking)

5. You can make changes to your Booking anytime before you’re due to pick the
car up.

6. In most cases, the easiest way to do this is via our app - or our website
(under ‘Manage Booking’).

7. There is no administration fee for changing your Booking, but any changes you
make may affect the rental price. Sometimes, the only way we can change a
Booking is to cancel it and make another one, in which case we may charge you a
cancellation fee on the rental company’s behalf.

8. If changing your Booking would change the price or incur a cancellation fee,
we will tell you in advance.

Changes made by us

9. If we/the Service Provider need to change your Booking (e.g. if the Service
Provider can’t provide the car), we’ll tell you as soon as we can. If you don't
accept that change, you’ll be entitled to cancel and claim a full refund (no
matter how close the start of your Rental is) but we will have no additional
liability for any direct or indirect costs you may incur (e.g. hotel rooms or
taxis).

D7. What else do you need to know?

General

1. In all cases, drivers must be at least a minimum age to rent or drive a car.
In some cases, they must also be below a maximum age. The limit(s) can vary by
Service Provider, by location and by type of car.

2. Only eligible drivers whose names appear on the Rental Agreement may drive
the car.

3. You must not take the car to a different country/state/island and/or drop it
off at a different location without arranging this in advance.

Late Pick-up/early drop-off

4. If you pick your car up later (please see D4.4 above) or drop it off earlier
than agreed in your Booking Confirmation, the Service Provider will not refund
you for the 'unused' time.

How We Work

5. For information on reviews, ranking, how we make money (and more), please
check out How We Work, which is also part of our Terms.

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E. FLIGHTS

 * E1. Scope of this section
 * E2. Contractual relationship
 * E3. What we will do
 * E4. What you need to do
 * E5. Price and payment
 * E6. Amendments, cancellations and refunds
 * E7. What else do you need to know?

E1. Scope of this section

1. This section contains the specific terms for Flights products and services.
It applies as well as section A (which applies to all Travel Experiences).

E2. Contractual relationship

1. Most Flights on our Platform are provided via a Third-Party Aggregator, which
acts as an intermediary to the airline(s).

2. When you make a Booking, it’s directly with the airline. We’re not a
‘contractual party’ to your Booking. When booking, you enter into (i) an
Intermediation Contract with the Third-Party Aggregator (for the ticket) and
(ii) a Contract of Carriage with the airline (for the Flight itself).

3. If you book any extras (additional baggage, insurance, etc.), you’ll enter
into a direct contract with the Third-Party Aggregator or another company. We
will not be involved in this contract.

4. We act solely as the Platform and are not involved in the Third-Party Terms.
We are not responsible for your ticket or any extras you may buy and (to the
fullest extent permitted by law) have no liability to you in relation to your
Booking.

E3. What we will do

1. We provide the Platform on which Service Providers can promote and sell their
Travel Experiences and you can search for, compare and book them.

2. Once you’ve booked your Flight, your Booking details (e.g. the names of the
traveller(s)) will be provided to the Service Provider.

3. Depending on the Contract of Carriage, we may be able to help you change or
cancel your Booking if you want to do so. Please contact us using the Help
Centre (available 24 hours a day), if you need help with anything.

E4. What you need to do

1. You must fill in all your contact details correctly, so we and/or the Service
Provider can provide you with information about your Booking and, if necessary,
contact you.

2. You must read and agree to comply with our Terms and the Third-Party Terms
(which will be displayed at checkout) – and acknowledge that breaching them may
lead to additional charges and/or the cancellation of your Booking.

E5. Price and payment

1. When you book a Flight, your payment will be organised by us, by the
Third-Party Aggregator (or a party specified by them), or by a third party such
as an airline. For details of how we organise payments (including the related
rights and obligations) please see ‘Payment’ (A7) above.

E6. Amendments, cancellations and refunds

1. You’ll find the cancellation policy in the Contract of Carriage between you
and the airline. It’s available while you’re booking your Flight and when your
Flight is confirmed (in your ‘Manage Booking’ page).

2. There may be a fee for changing or cancelling your Flight.

3. Airlines reserve the right to reschedule or cancel flights in accordance with
the airline's terms & conditions, Contract of Carriage or airline policies.

4. Different tickets from the same airline may have different restrictions or
include different services. Please make sure you read the full details provided
during the booking process.

5. If you have any questions about changes, cancellations or refunds, please
contact our Customer Service team.

E7. What else do you need to know?

Code share

1. Some airlines have ‘code share’ agreements with other airlines. So you may
buy your ticket from one airline (your ‘ticketing carrier’), but fly in a plane
that’s owned by another airline (your ‘operating carrier’). In most cases like
this, you will check in with your operating carrier – but please confirm this
with your ticketing carrier ahead of time.

2. While you’re booking your Flight, you’ll be informed if it’s a ‘code share’
Flight.

Airline prohibited practices

3. Most airlines don’t allow people to buy tickets that include flights they
don’t intend to use – for example, a round-trip ticket if the person doesn’t
intend to use the return flight. For more examples, just enter 'point-beyond
ticketing', 'hidden-city ticketing' or 'back-to-back ticketing' into a search
engine.

4. When you purchase a Flight, you agree not to do this. If you do this in
breach of the airline’s terms (provided when you make your Booking), you will
reimburse us for any difference between the cost of your actual journey and the
cost of the full journey specified on your ticket(s) if the airline claims this
from us.

Use of flight segments

5. Most airlines require customers to use their flights in order. So if you
don’t take your first Flight, your airline may automatically cancel the rest of
your itinerary.

6. If your airline does allow you to ‘skip’ any Flights in your itinerary,
please make sure you cancel the Flight(s) you don’t want, in line with the
cancellation policy. Note that you may not be entitled to a full refund (or any
refund) for these unused Flights.

One-way tickets

7. If you buy two one-way tickets rather than a single round-trip ticket:

 * you’ll be making two separate Bookings, each with its own rules and policies
 * any changes to one Flight will not affect the other (for example, if your
   initial Flight is cancelled, you won’t be guaranteed a refund for your second
   Flight).

8. If you’re travelling abroad, you may need to prove to the Check-in and/or
Immigration staff that you have a return Flight (see ‘International travel’
below for more on passports, visas, etc).

Charges, taxes and fees

9. Your fare will include any taxes and fees charged by an airline or government
(except entry/exit fees - see ‘Entry/exit fees’ below). You may be responsible
for dealing with any retroactive change in the tax rate.

Service fees

10. Depending on which Flight you choose, you may be charged a service fee by us
and/or the Third-Party Aggregator.

 * Our service fee (if any) is a fee for using our Platform so you can buy a
   ticket from a Third-Party Aggregator. This fee includes any applicable
   VAT/GST/similar taxes.
 * The Third-Party Aggregator’s service fee (if any) is a fee for using them as
   intermediary to the airline(s). This fee may include any applicable
   VAT/GST/similar taxes.

11. The price of your ticket will include any service fee(s).

Fees for baggage and other extras

12. Your airline may charge for checked baggage, excess/overweight baggage,
priority boarding, allocated seating, onboard entertainment, food and drink
and/or airport check-in.

13. If they do, the charge(s) will be on top of the price of your ticket (unless
it’s expressly stated that your Flight included the extra(s)).

International travel

14. It’s your responsibility to:

 * carry a valid passport and/or visa if required
 * comply with any entry requirements
 * find out if you need a visa to pass through a country that isn’t your final
   destination
 * check with the relevant embassy in advance to see if there’s been any change
   in passport, visa or entry requirements
 * review any warnings or advice from your country of residence/origin before
   you go to/through a country or region.

15. By arranging travel to or from any location, we are not guaranteeing that it
is without risk – and, to the fullest extent permitted by law, we will not be
liable for any resulting damages or losses.

16. It’s not a common practice, but international law allows ‘disinsection’ of
aircraft to kill insects. To do this, personnel might spray the aircraft’s cabin
with an aerosolised insecticide while passengers are on board, or treat its
interior surfaces with a residual insecticide while they’re not on board. Before
you travel, we advise you to find out about disinsection, including where it
might happen.

Entry/exit fees

17. Your fare will not include any fee that a country or airport charges people
entering/leaving the country and that is collected directly at the airport.
Before you travel, we advise you to find out if you’ll have to pay this kind of
fee.

UK: Your financial protection

18. ATOL Holder: Booking.com B.V.

19. ATOL Licence Number: 11967

20. Within the UK, we provide full financial protection for our ATOL protected
flight only sales by way of our Air Travel Organiser's Licence number 11967,
issued by the Civil Aviation Authority, Aviation House, Beehive Ringroad, West
Sussex, RH6 0YR, UK, telephone +44 (0)333 103 6350, email claims@caa.co.uk.

21. When you buy an ATOL protected flight from us you will receive an ATOL
Certificate. This lists what is financially protected, where you can get
information on what this means for you and who to contact if things go wrong.

22. We, or the suppliers identified on your ATOL Certificate, will provide you
with the services listed on the ATOL Certificate (or a suitable alternative). In
some cases, where neither we nor the supplier are able to do so for reasons of
insolvency, an alternative ATOL holder may provide you with the services you
have bought or a suitable alternative (at no extra cost to you). You agree to
accept that in those circumstances the alternative ATOL holder will perform
those obligations and you agree to pay any money outstanding to be paid by you
under your contract to that alternative ATOL holder. However, you also agree
that in some cases it will not be possible to appoint an alternative ATOL
holder, in which case you will be entitled to make a claim under the ATOL scheme
(or your credit card issuer where applicable).

23. If we, or the suppliers identified on your ATOL certificate, are unable to
provide the services listed (or a suitable alternative, through an alternative
ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air
Travel Trust may make a payment to (or confer a benefit on) you under the ATOL
scheme. You agree that in return for such a payment or benefit you assign
absolutely to those Trustees any claims which you have or may have arising out
of or relating to the non-provision of the services, including any claim against
us, the travel agent (or your credit card issuer where applicable). You also
agree that any such claims may be reassigned to another body, if that other body
has paid sums you have claimed under the ATOL scheme.

EU: Passengers' rights under EU Regulation 261/2004

24. If your flight is delayed or cancelled, or you’re denied boarding, you may
be entitled to compensation/assistance under EU Regulation 261/2004 if:

 * You’re flying into the European Union (EU)
 * You’re flying out of the EU
 * Your Flight is provided by an EU airline

EU: Airline carrier liability under EU Regulation 889/2002

25. If there’s an accident that happens within the EU, EU Regulation 889/2002
might apply to you.

EU: Rights of disabled persons and persons with reduced mobility when travelling
by air under EU Regulation 1107/2006

26. EU Regulation 1107/2006 provides for certain rights for people who are
disabled or have reduced mobility.

How We Work

27. For information on reviews, ranking, how we make money (and more), please
check out How We Work, which is also part of our Terms.

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F. PRIVATE AND PUBLIC TRANSPORT

 * F1. Scope of this section
 * F2. Contractual relationship
 * F3. What we will do
 * F4. What you need to do
 * F5. Price and payment
 * F6. Amendments, cancellations and refunds
 * F7. What else do you need to know?

F1. Scope of this section

1. This section contains the specific terms for Private and Public Transport
products and services. It applies as well as section A (which applies to all
Travel Experiences).

F2. Contractual relationship

1. When you pre-book Private or Public Transport, your Booking will be directly
with the Service Provider. When you book an On-Demand Private Transport, your
Booking will be with the Third-Party Aggregator. In all cases, our Terms will
govern the booking process.

2. Pre-Booked Private Transport. You and the Service Provider both agree to
comply with these Terms.

3. Public Transport and On-Demand Private Transport. You’ll be provided with the
Service Provider’s terms during the booking process. If there is any mismatch
between their terms and our Terms, their terms will apply.

4. On-Demand Private Transport. By making a Booking, you are confirming that
you:

 * have read and accept the Service Provider's terms (where applicable)
 * agree to contact the Service Provider directly about anything that goes wrong
 * understand that the Service Provider is responsible for arranging and
   providing your Private Transport, choosing routes, setting prices, and
   providing all relevant information
 * accept that we just provide a booking platform (known as an API service), and
   will not be liable for any loss you suffer because of anything the
   driver/Service Provider does or does not do, except as set out in ‘Limitation
   of liability’ (A18).

Not all Service Providers have their own terms, but you’re welcome to check out
all the terms that we’ve been provided with.

F3. What we will do

1. We provide the Platform on which Service Providers can promote and sell their
Travel Experiences – and you can search for, compare and book them.

2. Once you’ve made your Booking, we’ll give the Service Provider your details
(e.g. your name, phone number and pick-up location).

3. All Private Transport. We’ll give you the Service Provider's contact details.

4. Pre-Booked Private Transport. We’ll make sure the Service Provider knows what
size of vehicle you’ve requested.

5. Public Transport. We’ll give you (or tell you how to collect) your ticket(s).

F4. What you need to do

1. You must check the details of your Booking carefully, and provide all the
information we need to arrange your Booking (your requirements, contact details,
etc.).

2. You must make sure everyone in your group complies with our Terms and (where
applicable) the Service Provider’s terms, which you saw and accepted during the
booking process. You acknowledge that if you breach them:

 * you might have to pay additional charges
 * your Booking might be cancelled
 * your driver may refuse to transport you.

3. You must bear in mind that estimated journey times don’t take traffic
conditions into account.

4. All Private Transport. You must make sure all passengers are at the pick-up
location on time.

5. All Private Transport. At and around your Pick-up Time, you must have the
phone (whose number you entered when you made your Booking) switched on and able
to receive calls/texts, in case the driver needs to contact you. We can't
guarantee they’ll be able to reach you through messaging applications such as
WhatsApp or Viber.

6. Pre-Booked Private Transport. For any airport pick-up, you must give us your
flight details at least 24 hours before your Pick-up Time, so your Service
Provider can adjust the Pick-up Time if your flight is delayed. If they can’t
provide a Private Transport following a flight delay or cancellation, please
contact our Customer Service team.

7. Public Transport. You must make sure all passengers arrive on time, leaving
enough time to collect tickets if necessary.

8. You must be 18 or older to make a Booking, and any passenger under 18 must be
accompanied by a responsible adult.

9. You must make sure no passenger behaves inappropriately - e.g. being abusive
or doing anything that might endanger someone.

10. You must make sure you choose Public/Private Transport that’s suitable (in
terms of party size, amount of luggage, accessibility requirements, etc.).

F5. Price and payment

1. Booking.com Transport Limited will arrange the payment for your Booking. For
details of our payment process, please refer to ‘Payment’ (A7) above.

2. Pre-Booked Private Transport. Price includes any tolls, congestion charges,
taxes and peak surcharges. Payment is taken at the time of booking.

3. On-Demand Private Transport. Price will be confirmed (and payment taken) when
your driver drops you off. The price might be different from the price estimated
when you booked. You are responsible for any tolls, congestion charges, taxes,
peak surcharges and gratuities.

4. Public Transport. Payment is taken when your Booking is confirmed. Before
departure, the Service Provider may need to see your ticket(s)/e-ticket(s).
Please keep it/them with you at all times, or you might have to pay again.

5. The Service Provider/driver doesn’t have to agree to any changes to the
Journey that you request in person. If they do, they may charge extra.

F6. Amendments, cancellations and refunds

Cancellation

1. In most cases...

 * Pre-Booked Private Transport. You can cancel for free up to 24 hours before
   your Pick-Up Time (2 hours in some cases - please see your confirmation). If
   you don't cancel on time, you won't be entitled to a refund.
 * On-Demand Private Transport. You can cancel anytime before your Pick-Up Time,
   but the Service Provider may charge you a cancellation fee.
 * Public Transport. You probably won’t be entitled to a refund once your
   Booking is confirmed.

2. If your Service Provider has a different cancellation policy (which you’ll
see while booking), their policy will apply instead.

3. We and/or the Service Provider may cancel the Booking with little or no
notice - but this would only happen in very specific situations. For example,
if:

 * the Service Provider becomes insolvent or is genuinely unable to honour your
   Booking – in which case we'll do our best to arrange alternative transport
   (and we'll refund you in full if we can't)
 * you are in breach of these Terms and/or the Service Provider's terms – in
   which case you may not be entitled to a refund.

Amendments (changes) before your Journey begins

4. Pre-Booked Private Transport. Your confirmation email will tell you how much
notice you need to give (ahead of your Pick-up Time) to request any changes to
your Booking (such as location or time).

5. On-Demand Private Transport. To change your Booking, you may need to cancel
it (which might incur a cancellation fee) and make a new one.

6. Public Transport. You cannot change your Booking once it's confirmed.

7. If we/the Service Provider need to change your Booking (for example, if
there’s a strike that interferes with your journey), we’ll tell you as soon as
we can. If you then decide to cancel:

 * Any Transport. Unless you cancel for one of the reasons in the next bullet,
   you’ll be entitled to a full refund (no matter how close your journey is).
 * Any Private Transport. If the change is simply a new driver, a new Service
   Provider, or a new (similar) vehicle, you won’t be entitled to a refund
   (unless you’re cancelling with enough notice).

Either way, neither we nor the Service Provider will be liable for any costs you
may incur (e.g. alternative transport or hotel rooms).

Refunds

8. If you wish to apply for a refund, you must do so in writing no more than 14
days after your Pick-up Time.

9. Any refund may take up to 5 working days to arrive in your account.

10. All Private Transport. If your driver isn’t at the pick-up location on time,
you can apply for a refund, and we’ll investigate this for you.

11. All Private Transport. You won't be entitled to a refund if your Journey
doesn't go ahead as planned because:

 * the driver/Service Provider can't contact you
 * one or more passengers isn't at the pick-up location on time, and you haven't
   requested a new Pick-up Time
 * you request unreasonable changes to the Pick-up Time or Journey
 * you don’t tell us / the Service Provider / the driver about a change you want
   to make
 * you’d provided incorrect details when booking your Private Transport (pick-up
   location, contact details, number of people, amount of luggage, etc.).

F7. What else do you need to know?

Pre-Booked Private Transport

1. Please check your confirmation email to see how long the driver will wait at
the pick-up location.

On-Demand Private Transport

2. The driver may not wait beyond the Pick-up Time - and if they do, they may
charge you for the time spent waiting. If you aren’t at the pick-up location on
time, you may be charged a cancellation fee.

Repair or cleaning charges

3. If anything needs to be repaired or cleaned because someone in your group has
done something unreasonable or is in breach of these Terms, you will be
responsible for the cost of repairs/cleaning.

How We Work

4. For information on reviews, ranking, how we make money (and more), please
check out How We Work, which is also part of our Terms.

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BOOKING.COM DICTIONARY

‘Account’ means an account (with Booking.com or a Group Company), through which
you can book Travel Experiences on our Platform.

‘Accommodation’ means the provision of an accommodation service by a Service
Provider (throughout Section B, ‘Service Provider’ means the provider of the
accommodation service).

‘Attraction’ means the provision of an Attraction service by a Service Provider
(throughout Section C, ‘Service Provider’ means the provider of the Attraction
service).

‘Attraction service(s)’ includes, but is not limited to, tours, museums,
attractions, activities and experiences.

‘Booking’ means the booking of a Travel Experience on our Platform, whether you
pay for it now or later.

‘Booking.com’, ‘us’, ‘we’ or ‘our’ means Booking.com B.V. (for accommodation,
flights or attractions) or Booking.com Transport Limited (for any ground
transport service). Corporate contact

‘Booking Confirmation’ (in the ‘Car rentals’ section) means the confirmation
email and voucher we send you, explaining the details of your Booking.

‘Booking Network Sponsored Ads’ means our programme that lets Accommodation
Service Providers bid through a third party (Koddi) for their product to appear
in second place when your search results are ordered by ‘Our top picks’.

‘Cash Credits’ means a benefit with a monetary value that you can ‘cash out’ to
the Payment Method that we have on file for you, or put towards the cost of a
future Travel Experience.

‘Contract of Carriage’ means the contract between you and the Service Provider,
which deals with your Flight.

‘Credits’ means a benefit with a monetary value. There are ‘Cash Credits’ and
‘Travel Credits’.

‘Credit Card Cashback’ means a benefit with a monetary value that can be cashed
out to the credit card that we have on file for you, but can’t be put towards
the cost of a future Travel Experience.

‘Connectivity Provider’ means a company that allows properties and Booking.com
to communicate accommodation information and customers’ booking data.

‘Currency Conversion Rate’ means the rate that we use to convert currency; this
is currently the WM/Refinitiv Closing Spot Rate, but this may change.

‘Eligible Booking’ means a Booking that meets the criteria to qualify for a
Reward.

‘Flight’ means the provision of a flight by a Service Provider (throughout
Section E, ‘Service Provider’ means the airline).

‘Group Company’ means an affiliate of Booking.com – either a direct shareholding
of Booking.com or part of the Booking Holdings Inc. group.

‘Individual Reward Criteria’ means rules that apply to certain Rewards – in
addition to the general ‘Rewards, Credits & Wallet’ terms (A13) above.

‘Intermediation Contract’ (in the ‘Flights’ section) means the contract between
you and the Third-Party Aggregator, which deals with the way they arrange your
Flight ticket (and, in some cases, any extras) with the airline or another
company.

‘Main Driver’ means the driver whose details were entered during the booking
process.

‘On-Demand Private Transport’ means a private vehicle that you request when you
arrive at the pick-up location (or just before).

‘Pay In Your Own Currency’ means the payment option that we sometimes offer when
a Service Provider doesn’t use your currency. This option lets you pay in your
currency instead.

‘Payment Method’ means the method used to pay for a Booking, which might be a
credit/debit card, or an alternative payment method.

‘Pick-up’ (in the ‘Car rentals’ section) means the process at the start of your
Rental, when you provide the required ID and other documentation, pay for any
fees and additional extras, enter into the Rental Agreement, and collect your
car.

‘Pick-up Time’ (in the ‘Car rentals’ section) means the (local) date and time
you’re due to pick up your car, as stated in your Booking Confirmation.

‘Pick-up Time’ (in the ‘Private and Public Transport’ section) means the (local)
time when a Pre-Booked Private Transport is due to reach the pick-up location,
or when an On-Demand Private Transport actually reaches the pick-up location.

‘Platform’ means the website/app on which you can book Travel Experiences,
whether owned or managed by Booking.com or by a third-party affiliate.

‘Pre-Booked Private Transport’ means a private vehicle that you request at least
2 hours before you arrive at the pick-up location.

‘Private Transport Journey’ means the private transport journey as set out in
the Booking (including any changes after the Booking was made).

‘Public Transport’ means trains, buses, trams and other types of public
transport.

‘Public Transport Journey’ means the public transport journey as set out in the
Booking (including any changes after the Booking was made).

‘Rental’ (or ‘Car Rental’) means the provision of a car by a Service Provider
(throughout Section D, ‘Service Provider’ means the rental company that provides
the car).

‘Rental Agreement’ means the contract between you and the Service Provider,
which you sign at Pick-up. You’ll be provided with a summary of the key terms
during the booking process.

‘Rewards’ means a benefit that you are promised. In most cases, Rewards will be
Travel Credits, Cash Credits, a Credit Card Cashback, or a voucher for an item
of some kind.

‘Service Provider’ means the provider of a travel-related product or service on
the Platform, including but not limited to: the owner of a hotel or other
property (for an 'accommodation' Booking), a museum or park (for an 'attraction'
Booking), or a car rental company or airline (for a 'transport' Booking).

‘Services’ (in the ‘Private and Public Transport’ section) means the provision
of a Public Transport Journey or Private Transport Journey.

‘Terms’ means these terms of service.

‘Third-Party Aggregator’ means a company that acts as either (a) an intermediary
between you and the Service Provider or (b) a reseller of the Travel Experience.

‘Third-Party Terms’ (in the ‘Flights’ section) means both the Intermediation
Contract with the Third-Party Aggregator (for the ticket) and the Contract of
Carriage with the airline (for the Flight itself).

‘Travel Credits’ means a benefit with a monetary value that you can put towards
the cost of a future Travel Experience, but can’t ‘cash out’.

‘Travel Experience’ means one of the travel-related products or services on the
Platform.

‘Upfront Payment’ means a payment that you make when you book a product or
service (rather than when you actually use it).

‘Wallet’ means a dashboard in your Account that shows your Rewards, Credits and
other incentives.

DATE: 31 October 2023

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FOR RESERVATIONS MADE BETWEEN 14 FEBRUARY 2022 AND 30 OCTOBER 2023 INCLUSIVE

 * Customer terms of service
   
   
   TABLE OF CONTENTS
   
    * A. All Travel Experiences
    * B. Accommodations
    * C. Attractions
    * D. Car rentals
    * E. Flights
    * F. Private and Public Transport
    * Booking.com dictionary
    * Previous terms of service
   
   Back to top
   
   
   A. ALL TRAVEL EXPERIENCES
   
    * A1. Definitions
    * A2. About these terms
    * A3. About Booking.com
    * A4. Our Platform
    * A5. Our values
    * A6. Prices
    * A7. Payment
    * A8. Policies
    * A9. Privacy and cookies
    * A10. Accessibility requests
    * A11. Insurance
    * A12. Genius
    * A13. Rewards, Credits & Wallet
    * A14. Intellectual property rights
    * A15. What if something goes wrong?
    * A16. Communication with the Service Provider
    * A17. Measures against unacceptable behaviour
    * A18. Limitation of liability
    * A19. Applicable law and forum
    * A20. Linked travel arrangements
   
   A1. Definitions
   
   1. Some of the words you’ll see have very specific meanings, so please check
   out the ‘Booking.com dictionary’ at the end of these Terms.
   
   A2. About these terms
   
   1. When you complete your Booking, you accept these Terms and any other terms
   that you’re provided with during the booking process.
   
   2. If anything in these Terms is (or becomes) invalid or, unenforceable:
   
    * it will still be enforced to the fullest extent permitted by law
    * you will still be bound by everything else in the Terms.
   
   3. These Terms are laid out like this:
   
    * Section A: general terms, for all types of Travel Experiences.
    * Sections B to F: specific terms, for just one type of Travel Experience:
      * Section B: Accommodations
      * Section C: Attractions
      * Section D: Car rentals
      * Section E: Flights
      * Section F: Private and Public Transport
    * If there’s any mismatch between general and specific terms, the specific
      terms will apply.
   
   4. The English version of these Terms is the original. If there’s any dispute
   about the Terms, or any mismatch between the Terms in English and in another
   language, the Terms as they appear in English will apply. (You can change the
   language at the top of this page.)
   
   A3. About Booking.com
   
   1. When you book an accommodation, flight or attraction, Booking.com B.V.
   provides and is responsible for the Platform – but not the Travel Experience
   itself (see A4.4 below).
   
   2. When you book a rental car, or private or public transport, Booking.com
   Transport Limited provides and is responsible for the Platform – but not the
   Travel Experience itself (see A4.4 below).
   
   3. We work with companies that provide local support services (e.g. Customer
   Support or account management). They don’t:
   
    * control or manage our Platform
    * have their own Platform
    * have any legal or contractual relationship with you
    * provide Travel Experiences
    * represent us, enter into contracts or accept legal documents in our name
    * operate as our ‘process or service agents’.
   
   A4. Our Platform
   
   1. We take reasonable care in providing our Platform, but we can’t guarantee
   that everything on it is accurate (we get information from the Service
   Providers). To the extent permitted by law, we can’t be held responsible for
   any errors, any interruptions, or any missing bits of information - although
   we will do everything we can to correct/fix them as soon as we can.
   
   2. Our Platform is not a recommendation or endorsement of any Service
   Provider or its products, services, facilities, vehicles, etc.
   
   3. We’re not a party to the terms between you and the Service Provider. The
   Service Provider is solely responsible for the Travel Experience.
   
   4. To make a Booking, you may need to create an Account. Please make sure all
   your info (including payment and contact details) is correct and up to date,
   or you might find you can’t access your Travel Experience(s). You’re
   responsible for anything that happens with your Account, so please don’t let
   anyone else use it, and please keep your username and password secret.
   
   5. We will show you the offers that are available to you, in (what we think
   is) the right language for you. You can change to another language whenever
   you like.
   
   6. Unless otherwise indicated, you need to be at least 16 to use the
   Platform.
   
   A5. Our values
   
   1. You will:
   
    * abide by Our values
    * comply with all applicable laws
    * cooperate with any anti-fraud/anti-money laundering checks we need to
      carry out
    * not use the Platform to cause a nuisance or make fake Bookings
    * use the Travel Experience and/or Platform for their intended purpose
    * not cause any nuisance or damage, and not behave inappropriately to the
      Service Provider’s personnel (or anyone else, for that matter).
   
   A6. Prices
   
   1. When you make a Booking, you agree to pay the cost of the Travel
   Experience, including any charges and taxes that may apply.
   
   2. Some of the prices you see may have been rounded to the nearest whole
   number. The price you pay will be based on the original, 'non-rounded' price
   (although the actual difference will be tiny anyway).
   
   3. Obvious errors and misprints are not binding. For example: if you book a
   premium car or a night in a luxury suite that was mistakenly offered for €1,
   we may simply cancel that Booking and refund anything you’ve paid.
   
   4. A crossed-out price indicates the price of a like-for-like Booking without
   the price reduction applied (‘like-for-like’ means same dates, same policies,
   same quality of accommodation/vehicle/class of travel, etc.).
   
   A7. Payment
   
   1. For some products/services, the Service Provider will require an Upfront
   Payment and/or a payment taken during your Travel Experience.
   
    * If we organise your payment, we (or, in some cases, our affiliate in the
      country your payment originates from) will be responsible for managing
      your payment and ensuring the completion of your transaction with our
      Service Provider. In this case, your payment constitutes final settlement
      of the 'due and payable' price.
    * If the Service Provider charges you, this will usually be in person at the
      start of your Travel Experience, but it could also be (for example) that
      your credit card is charged when you book, or you pay when you check out
      of your Accommodation. This depends on the Upfront Payment policy of the
      Service Provider as communicated to you in the booking process.
   
   2. If the Service Provider requires an Upfront Payment, it may be taken or
   pre-authorised when you make your Booking, and it may be non-refundable. So
   before you book, please check the Service Provider’s Upfront Payments policy
   (available during the booking process), which we don’t influence and aren’t
   responsible for.
   
   3. If you know of or suspect any fraud or unauthorised use of your Payment
   Method, please contact your payment provider, who may cover any resulting
   charges, possibly minus an excess.
   
   4. If the currency selected on the Platform isn't the same as the Service
   Provider's currency, we may:
   
    * show prices in your own currency
    * offer you the Pay In Your Own Currency option.
   
   You’ll see our Currency Conversion Rate during checkout, in the Booking
   details of your Account, or (if you don’t have an Account) in the email we
   send you. If we charge you fees in connection with any such services, you’ll
   find the fee expressed as a percentage over European Central Bank rates. Your
   card issuer may charge you a foreign transaction fee.
   
   5. We will store your Payment Method details for future transactions after
   collecting your consent.
   
   A8. Policies
   
   1. When you make a Booking, you accept the applicable policies as displayed
   in the booking process. You'll find each Service Provider's cancellation
   policy and any other policies (about age requirements, security/damage
   deposits, additional supplements for group Bookings, extra beds, breakfast,
   pets, cards accepted, etc.) on our Platform: on the Service Provider
   information pages, during the booking process, in the fine print, and/or in
   the confirmation email or ticket (if applicable).
   
   2. If you cancel a Booking or don’t show up, any cancellation/no-show fee and
   any refund will depend on the Service Provider’s cancellation/no-show policy.
   
   3. Some Bookings can’t be cancelled for free, while others can only be
   cancelled for free before a deadline.
   
   4. If you book a Travel Experience by paying in advance (including all price
   components and/or a damage deposit if applicable), the Service Provider may
   cancel the Booking without notice if they can't collect the balance on the
   date specified. If they do, any non-refundable payment you’ve made will only
   be refunded at their discretion. It's your responsibility to make sure the
   payment goes ahead on time (that your bank, debit card or credit card details
   are correct, and that there's enough money available in your account).
   
   5. If you think you're not going to arrive on time, please contact your
   Service Provider and tell them when they can expect you, so they don't cancel
   your Booking. If you’re late, we are not liable for the consequences (e.g.
   the cancellation of your Booking, or any fees the Service Provider may
   charge).
   
   6. As the person making the Booking, you are responsible for the actions and
   behaviour (in relation to the Travel Experience) of everyone in the group.
   You are also responsible for obtaining their permission before providing us
   with their personal data.
   
   A9. Privacy and cookies
   
   1. If you book an accommodation, flight, or attraction, please see our
   Privacy and Cookies Statement for more information on privacy, cookies, and
   how we might contact you and process personal data
   
   2. If you book ground transport, please see the Rentalcars.com Privacy
   Statement, Cars.booking.com Privacy Statement, or Taxi.booking.com Privacy
   Statement as appropriate to find out how we process your personal data.
   
   A10. Accessibility requests
   
   1. If you have any accessibility requests:
   
    * about our Platform and/or services, please contact our Customer Service
      team
    * about your Travel Experience (wheelchair access, walk-in baths, etc.),
      please contact your Service Provider - or the airport, train station, etc.
   
   A11. Insurance
   
   1. If you have bought insurance through our Platform, please refer to the
   policy document(s) for the terms and for further information. These Terms do
   not apply to insurance.
   
   A12. Genius
   
   1. The Genius rate is a discounted rate offered by participating Service
   Providers for certain products/services.
   
   2. Genius rates are for members of the Booking.com Genius programme. There
   are no membership fees, and it’s easy to become a member - just create an
   Account. Membership and rates are non-transferable. Membership is linked to a
   specific Account. Membership can also be linked to specific campaigns or
   incentives.
   
   3. There are different ‘Genius Levels’, based on how many Accommodation
   Bookings you’ve made in a given period. Each level provides different travel
   rewards.
   
   4. We may change any feature of the Genius programme, including the
   membership levels and the way the programme is structured.
   
   5. For more details, visit https://www.booking.com/genius.html.
   
   A13. Rewards, Credits & Wallet
   
   1. We may issue Rewards to you – at our sole discretion, and subject to (a)
   the terms here in A13 and (b) any Individual Reward Criteria that apply. If
   we make a clerical error (i) in calculating your Rewards or (ii) in
   converting currencies related to your Rewards, we can always change or
   correct any balances shown.
   
   2. How to get Rewards. You might, for example, get a Reward by booking at a
   participating hotel, or by making a certain number of Bookings in a given
   time period. When a Reward is available, we’ll explain what the specific
   conditions are and how to use it.
   
   3. Where to find your Rewards. Once you’ve received one or more Rewards,
   you’ll find a ‘Rewards and Wallet’ link in your Booking.com Account menu.
   Under the ‘Rewards’ tab, you’ll see all the Rewards you’ve earned, what
   actions (if any) still need to be taken to obtain the Reward(s), and any
   other terms and conditions.
   
   4. Types of Rewards. Rewards give you (a) Credits in your Wallet or (b)
   something different (e.g. a Credit Card Cashback, or a voucher). We’ll
   explain each Reward at the appropriate time.
   
   5. How to get Credits. Credits are usually issued as a result of getting a
   Reward. But we may issue Credits for other reasons - if your Travel
   Experience didn’t live up to our usual high standards, for example.
   
   6. Where to find your Credits. Once you’ve received some Credits, you’ll find
   a ‘Rewards and Wallet’ link in your Booking.com Account menu. Under the
   ‘Wallet’ tab, you’ll see your total Credits balance (split into Travel
   Credits and Cash Credits, if you have both kinds). You’ll see when Credits
   were received or spent, and when they’ll expire. If you have Cash Credits,
   you’ll also see a link to cash them out.
   
   7. Types of Credits. Travel Credits can only be spent on certain Travel
   Experiences. We’ll show you which Travel Experiences you can pay for with
   Travel Credits (which specific accommodations, attractions, car rentals,
   etc.). Cash Credits can be cashed out to your Payment Method (click ‘Withdraw
   Cash Credit’), or spent on any Travel Experience that you can pay for with
   Travel Credits.
   
   Rewards
   
   8. To receive any type of Rewards, you must, when qualifying for and using
   the Credits:
   
    * have an Account with us
    * be at least 18 years old
    * meet the Individual Reward Criteria
    * not violate the Rewards & Wallet Terms, and
    * have a valid credit card, to qualify for Credit Card Cashback Rewards.
   
   9. When a Reward is available, the Individual Reward Criteria will explain
   how (and if) you can qualify for it. There may be:
   
    * time-sensitive restrictions (e.g. offers with expiry dates)
    * platform restrictions (e.g. promotional codes that can only be used in our
      app)
    * property restrictions (e.g. offers that can only be used with specific
      Service Providers)
    * a minimum spend (e.g. a Reward that you’ll only earn when you spend at
      least a certain amount on a Booking)
    * a maximum Reward value (for either monetary or non-monetary Rewards).
   
   10. Rewards cannot be sold, encumbered or transferred in any way to a third
   party. In the event of an Account holder’s death, their Account will be
   closed and their Rewards (if any) will be cancelled.
   
   Credits
   
   11. You can put either Cash Credits or Travel Credits towards the cost of an
   eligible Travel Experience on a participating Platform (e.g. www.booking.com
   or a Group Company website).
   
   12. If that Travel Experience costs less than you have in Credits, your
   unused Credits will remain available in your Wallet.
   
   13. If that Travel Experience costs more than you have in Credits, you must
   make up the rest of the cost in time, using another accepted Payment Method -
   or your purchase will be cancelled, and your Credits returned to your Wallet.
   
   14. If you have various Credits with more than one expiration date, the
   Credits with the earliest expiration date will be used first.
   
   15. If you cancel a Travel Experience that you’ve paid for (in part or in
   full) with Credits, the Service Provider’s cancellation policy will determine
   whether or not your money and/or Credits are refunded. Our Customer Service
   team will be able to refund any Credits that you may be entitled to.
   
   16. You can cash out Cash Credits (but not Travel Credits) to a Payment
   Method.
   
   17. Your Wallet’s default currency is determined by your location, residency
   or another currency we may elect. If you get any Credits or Credit Card
   Cashbacks in another currency, we’ll convert them to your default currency,
   or another currency we may elect, using our Currency Conversion Rate.
   
   18. If a Reward was issued because you booked a Travel Experience, any
   associated Credits that haven’t been used will be deleted from your Wallet if
   that Travel Experience is cancelled.
   
   19. We reserve the right to cancel any Reward that was obtained by fraud.
   
   20. If you think you’ve not received a Reward that you should have, please
   contact our Customer Service team no more than 12 months after you did
   whatever it was that you believe qualified you for it. Please provide any
   supporting documentation you have. If you don’t do this within 12 months, you
   won’t be able to claim the Reward.
   
   21. All Credits have an expiration date, which you’ll find in the ‘Credits’
   section of your Wallet.
   
   Wallet
   
   22. All data, including personal data, will be processed in accordance with
   our privacy policy and applicable data protection laws and regulations. It
   will be shared with Group Companies or Service Providers as required by the
   Wallet programme. Lost, stolen or expired Rewards will not be replaced.
   
   23. Your obligations:
   
    * You’re responsible for making sure that all information is (and stays)
      correct, complete and up to date
    * If we ask you for proof of ID, please provide it within 30 days
    * You’re responsible for keeping your Wallet sign-in details safe and
      secure.
   
   24. If you don’t adhere to the rules in this section, we may automatically
   suspend or cancel your Wallet.
   
   25. You may not use your Wallet or Rewards in any way that is misleading,
   unfair or harmful.
   
   26. We may set off/settle any or all of your Credits against any claim we (or
   a Group Company) have against you. We may do this at any time, and without
   advance notice.
   
   27. We may change, suspend or end any aspect of the Wallet, Rewards and
   Credits. In particular, we might change:
   
    * these Rewards & Wallet terms
    * which users we allow to have a Wallet
    * which Rewards or Credits we provide
    * the expiration dates of any Rewards or Credits
    * any Individual Reward Criteria.
   
   28. We will make reasonable efforts to give you prior notice if we make any
   changes or stop providing Wallets altogether.
   
   29. If we stop providing Wallets, all Credits and Rewards that haven’t
   expired will be valid for another 12 months.
   
   A14. Intellectual property rights
   
   1. Unless otherwise stated, all rights in our Platform (technology, content,
   trademarks, look & feel, etc.) are owned by Booking.com (or its licensors)
   and by using our Platform you agree to do so for its intended purpose only
   and respecting the conditions set out below in paragraphs A14.2 and A14.3.
   
   2. You’re not allowed to monitor, copy, scrape/crawl, download, reproduce or
   otherwise use anything on our Platform for any commercial purpose without
   written permission of Booking.com or its licensors.
   
   3. We keep a close eye on every visit to our Platform, and we’ll block anyone
   (and any automated system) we suspect of:
   
    * conducting an unreasonable amount of searches
    * using any device or software to gather prices or other information
    * doing anything that places undue stress on our Platform.
   
   4. By uploading any picture to our Platform (with a review, for example),
   you’re confirming that it complies with our criteria and that:
   
    * it’s truthful (you haven’t altered the picture, for example, or uploaded a
      picture of a different property)
    * it doesn’t contain any viruses
    * you’re allowed to share it with us
    * we’re allowed to use it on our platform and in relation to further
      commercial purposes (including in a promotional context), everywhere,
      forever (when you let us know we can no longer use it we will consider any
      such reasonable request)
    * it doesn’t infringe the privacy rights of other people
    * you accept full responsibility for any legal claims against Booking.com
      related to it.
   
   5. Just to make it clear: we’re not responsible and liable for any picture
   uploaded to our Platform, we’re allowed to remove any picture upon our
   discretion (for instance, if we detect that a picture does not meet the above
   criteria).
   
   A15. What if something goes wrong?
   
   1. If you have a query or complaint, please contact our Customer Service
   team. You can do this by accessing your Booking, or through our app, or
   through our Help Centre (where you’ll also find some useful FAQs). You can
   help us help you as quickly as possible - by providing:
   
    * your Booking confirmation number, your contact details, your PIN code (if
      you have one) and the email address you used when you made your Booking
    * a summary of the issue, including how you’d like us to help you
    * any supporting documents (bank statement, pictures, receipts, etc.)
   
   2. All queries and complaints are recorded, and the most urgent ones are
   treated as highest priority.
   
   3. If you're a resident of the European Economic Area and you’re not happy
   with the way we handle your complaint, you may be able to complain via the
   European Commission's ODR (Online Dispute Resolution) platform
   (ec.europa.eu/odr). It depends on what your complaint was about:
   
    * if it was about an accommodation, flight or attraction, you can use that
      ODR platform
    * if it was about ground transport, you can’t (because ground transport is
      booked with Booking.com Transport Limited, and the UK has left the EU).
   
   4. We do try to resolve disputes internally, and we’re not obliged to submit
   to any alternative dispute resolution procedures handled by independent
   providers.
   
   A16. Communication with the Service Provider
   
   1. We may help you communicate with your Service Provider, but we can’t
   guarantee that they’ll read anything from you, or that they’ll do what you
   ask. In itself, the fact that you contact them, or that they contact you,
   doesn’t mean you have any grounds for legal action.
   
   A17. Measures against unacceptable behaviour
   
   1. We have the right to stop you making any Bookings, to cancel any Bookings
   you’ve already made, and/or to stop you using our Platform, our Customer
   Service, and/or your Account. Of course, we’ll only do this if, in our
   opinion, there’s a good reason to - for example:
   
    * fraud or abuse
    * non-compliance with Our values, or with applicable laws or regulations
    * inappropriate or unlawful behaviour (e.g. violence, threats or invasion of
      privacy) in relation to us, any of the companies we work with – or anyone
      else, for that matter.
   
   2. If we cancel a Booking as a result, you won’t be entitled to a refund. We
   may tell you why we've cancelled your Booking, unless telling you would (a)
   contravene applicable laws and/or (b) prevent or obstruct the detection or
   prevention of fraud or other illegal activities. If you believe we have
   incorrectly cancelled your Booking, please contact our Customer Service team.
   
   A18. Limitation of liability
   
   1. Claims for damages are excluded. This does not apply:
   
    * to damage claims resulting from injury to life, body or health,
    * in the event of giving of a guarantee or agreement as to characteristics,
      or
    * to damage claims for breach of essential contractual obligations (cardinal
      obligations) and
    * to claims for other damages for deliberate or grossly negligent breach of
      duty by Booking.com, its legal representatives or vicarious agents.
   
   Essential contractual obligations are those the fulfillment of which is
   necessary to achieve the objective of the contract. In the event of breach of
   essential contractual obligations Booking.com shall be liable only for the
   compensation of the foreseeable, typically occurring damage caused due to
   ordinary negligence, unless it concerns damage claims resulting from injury
   to life, body or health.
   
   The above limitations of liability shall also apply to the legal
   representatives and vicarious agents of Booking.com if claims are asserted
   directly against them. Service Providers are no vicarious agents and we are
   therefore not liable for any damages caused by or attributable to the Service
   Providers.
   
   2. We don’t make any promises about Service Providers’ products and services
   (apart from what we expressly state in these Terms). Making the right
   choice(s) is entirely your responsibility.
   
   A19. Applicable law and forum
   
   1. To the extent permitted by mandatory local (consumer) law, these Terms and
   our services will be governed by Dutch law (for accommodations, flights or
   attractions) or English law (for car rentals and private/public transport).
   
   2. To the extent permitted by mandatory local (consumer) law, any dispute
   will exclusively be submitted to the competent courts in Amsterdam (for
   accommodations, flights or attractions) or England and Wales (for car rentals
   and private/public transport).
   
   A20. Linked travel arrangements
   
   1. If:
   
    * after selecting and paying for one travel service, you book additional
      travel services for your trip or holiday during the same visit to the
      Platform; or
    * you book additional travel services for your trip or holiday via a link
      provided to you by us not later than 24 hours after receiving confirmation
      of your initial Booking with us,
   
   you will NOT benefit from rights applying to packages under the EU’s
   Directive (EU) 2015/2302 or the UK's Package Travel and Linked Travel
   Arrangements Regulations 2018 (together, the ‘Package Travel Requirements’).
   Therefore, we will not be responsible for the proper performance of those
   travel services. In case of problems, please contact the relevant Service
   Provider.
   
   2. In either of these cases, the travel services will become part of a linked
   travel arrangement and not a package. In that case Booking.com has, as
   required by EU and UK law, protection in place to refund your payments to
   Booking.com for services not performed because of Booking.com's insolvency.
   Please note that this does not provide a refund in the event of the
   insolvency of the relevant Service Provider.
   
   3. Booking.com has voluntarily extended this insolvency protection to
   customers outside of the EU and UK who have booked multiple travel services
   via Booking.com that constitute Linked Travel Arrangements within the meaning
   of the Package Travel Requirements. This extension only applies to payments
   received by Booking.com.
   
   4. Booking.com has taken out insolvency protection by way of a bank guarantee
   with Deutsche Bank administered by Sedgwick International UK for any monies
   paid directly to Booking.com.
   
   5. Travellers may contact Sedgwick International UK (60 Fenchurch Street,
   London EC3M 4AD, the United Kingdom, tel. +44 207 530 0600, email:
   helpline@uk.sedgwick.com) if the services are denied because of Booking.com's
   insolvency.
   
   6. Note: This insolvency protection does not cover contracts with parties
   other than Booking.com, which can be performed despite Booking.com's
   insolvency.
   
   7. Please see Directive (EU) 2015/2302 as transposed into national law in the
   European Union or in the United Kingdom.
   
   Back to top
   
   
   B. ACCOMMODATIONS
   
    * B1. Scope of this section
    * B2. Contractual relationship
    * B3. What we will do
    * B4. What you need to do
    * B5. Price and payment
    * B6. Amendments, cancellations and refunds
    * B7. What else do you need to know?
   
   B1. Scope of this section
   
   1. This section contains the specific terms for Accommodations products and
   services.
   
   B2. Contractual relationship
   
   1. When you make a Booking, it’s directly with the Service Provider. We’re
   not a ‘contractual party’ to your Booking.
   
   2. Booking.com B.V. owns and operates the Platform.
   
   3. Our Platform only shows Accommodations that have a commercial relationship
   with us, and it doesn’t necessarily show all their products or services.
   
   4. Information about Service Providers (e.g. facilities, house rules and
   sustainability measures) and their Travel Experiences (e.g. prices,
   availability and cancellation policies) is based on what they provide to us.
   They’re responsible for making sure it’s accurate and up to date.
   
   B3. What we will do
   
   1. We provide the Platform on which Service Providers can promote and sell
   their Accommodations – and you can search for, compare and book them.
   
   2. Once you’ve booked your Accommodation, we will provide you and the Service
   Provider with details of your Booking, including the names of the guest(s).
   
   3. Depending on the terms of your Booking, we may be able to help you change
   or cancel it if you wish to.
   
   B4. What you need to do
   
   1. Fill in all your contact details correctly, so we and/or the Service
   Provider can provide you with information about your Booking and, if
   necessary, contact you.
   
   2. Read these Terms and the terms displayed during the booking process
   carefully.
   
   3. Take care of the Accommodation and its furniture, fixtures, electronics
   and other contents, and leave things in the same state they were when you got
   there. If anything is broken, damaged or lost, make sure you report it to the
   staff there (as soon as you can, and certainly before you check out).
   
   4. Maintain the security of the Accommodation and its contents during your
   stay. So don’t, for example, leave doors or windows unlocked.
   
   B5. Price and payment
   
   1. See ‘Prices’ (A6) and ‘Payment’ (A7) above.
   
   B6. Amendments, cancellations and refunds
   
   Regarding reservations with accommodations located in Germany, the following
   applies. If you cancel a non-refundable booking, or don’t show up, the
   Service Provider is entitled to a reasonable compensation, being a lump-sum
   compensation amount of 90% of the price of the reservation. You shall be free
   to prove that – as a result of such cancellation or no show – the Service
   Provider has not suffered any loss, or that the loss incurred to the Service
   Provider amounts to less than the lump-sum compensation claimed.
   
   B7. What else do you need to know?
   
   We Price Match
   
   1. We want you to get the best possible price every time. If, after you've
   booked your Accommodation with us, you find the same Accommodation (with the
   same conditions) for less on another website, we promise to refund the
   difference, subject to the We Price Match terms and conditions.
   
   Partner offer
   
   2. Some offers on our Platform are marked as 'Partner offers', which means
   they come to us through a Booking.com partner company, rather than straight
   from a Service Provider. Unless otherwise indicated, any Partner offer that
   you reserve:
   
    * Must be paid for at the time of booking
    * Can't be modified. However, if it offers free cancellation, you will be
      able to cancel it for free, as long as you do it in time.
    * Can't be combined with any other offers (promotions, incentives or
      rewards)
    * Can't be scored or reviewed on our Platform.
   
   Price incentives by Booking.com
   
   3. Some of the price reductions you see are funded by us, not by the Service
   Provider. We simply pay some of the cost ourselves.
   
   Damage policy
   
   4. When you’re booking, you may see that some Service Providers refer to a
   ‘damage policy’. This means that if anyone in your group loses or damages
   anything:
   
    * you should inform the Service Provider
    * instead of charging you for it directly, the Service Provider will have 14
      days to submit a damage payment request through our Platform, under your
      reservation number
    * if they do, we’ll tell you, so you can tell us if you have any comments,
      and whether or not you agree with the charge - and then:
      * if you agree, we’ll charge you on their behalf
      * if you disagree, we’ll look into it and decide whether or not to discuss
        it further*.
   
   5. There’s a limit (which is shown while you’re booking) to how much the
   Service Provider can charge you under the damage policy through our Platform.
   
   6. Any payment you make would be between the Service Provider and you – we’d
   just be organising it on the Service Provider’s behalf.
   
   7. The damage policy doesn’t relate to general cleaning, ordinary wear and
   tear, any crimes (such as theft), or any non-physical ‘damages’ (e.g. fines
   for smoking or bringing pets).
   
   8. The Service Provider might require a ‘damage deposit’ before or at
   check-in. If they do, we’ll tell you about it while you’re booking – but it
   has nothing to do with the ‘damage policy’. We won’t be involved in any
   financial settlement related to damage deposits.
   
   * If there is any damage, the Service Provider can always decide to initiate
   a (legal) claim against you outside of the damage policy, in which case the
   limit (see 5 above) wouldn’t apply.
   
   How We Work
   
   9. For info on reviews, ranking, how we make money (and more), check out How
   We Work.
   
   Back to top
   
   
   C. ATTRACTIONS
   
    * C1. Scope of this section
    * C2. Contractual relationship
    * C3. What we will do
    * C4. What you need to do
    * C5. Price and payment
    * C6. Amendments, cancellations and refunds
    * C7. What else do you need to know?
   
   C1. Scope of this section
   
   1. This section contains the specific terms for Attractions products and
   services.
   
   C2. Contractual relationship
   
   1. We do not (re)sell, offer or provide any Attractions on our own behalf -
   when you book an Attraction, you enter into a contract directly with (a) the
   Service Provider or (b) a Third-Party Aggregator (if they’re reselling the
   Attraction), as disclosed during the booking process.
   
   2. We act solely as the Platform and are not involved in the Third-Party
   Terms. We are not responsible for your ticket and (to the fullest extent
   permitted by law) have no liability to you in relation to your Booking.
   
   C3. What we will do
   
   1. We provide the Platform on which Service Providers and (from time to time)
   Third-Party Aggregators can promote and sell Travel Experiences – and you can
   search for, compare and book them.
   
   2. Once you’ve booked your Attraction, we’ll provide you and the Service
   Provider with details of the Booking; if the Service Provider needs more than
   your name, we’ll tell you at the time of booking.
   
   3. Depending on the terms of your Booking, we may be able to help you change
   or cancel it if you wish to.
   
   C4. What you need to do
   
   1. You must fill in all your contact details correctly, so we and/or the
   Service Provider can provide you with information about your Booking and, if
   necessary, contact you.
   
   2. You must read and agree to comply with our Terms and the Third-Party Terms
   (which will be displayed at checkout) – and acknowledge that breaching them
   may lead to additional charges and/or the cancellation of your Booking.
   
   C5. Price and payment
   
   1. When you book an Attraction, we will organise your payment. For details of
   how this works (including the related rights and obligations), please see
   ‘Payment’ (A7) above.
   
   C6. Amendments, cancellations and refunds
   
   1. Please see ‘Policies’ (A8) above.
   
   C7. What else do you need to know?
   
   How We Work
   
   1. For info on reviews, ranking, how we make money (and more), check out How
   We Work.
   
   Back to top
   
   
   D. CAR RENTALS
   
    * D1. Scope of this section
    * D2. Contractual relationship
    * D3. What we will do
    * D4. What you need to do
    * D5. Price and payment
    * D6. Amendments, cancellations and refunds
    * D7. What else do you need to know?
   
   D1. Scope of this section
   
   1. This section contains the specific terms for Car Rental products and
   services.
   
   D2. Contractual relationship
   
   1. When you book a Rental, your Booking is either (a) with us or (b) directly
   with the Service Provider. Either way:
   
    * our Terms govern the booking process; when we send you your Booking
      Confirmation, you’ll enter a contract with us
    * the Rental Agreement governs the Rental itself; when you sign this at the
      rental counter, you’ll enter a contract with the Service Provider (but
      you’ll see and accept the key terms of it while you’re booking your car).
   
   2. In most cases, you’ll get your Booking Confirmation as soon as you
   complete your Booking – but if the Service Provider doesn't confirm your
   Rental immediately, we won’t take payment or send you your Booking
   Confirmation until they’ve done so.
   
   3. If there’s any mismatch between these Terms and the Rental Agreement, the
   Rental Agreement will apply.
   
   D3. What we will do
   
   1. We provide the Platform on which Service Providers can promote and sell
   their Travel Experiences – and you can search for, compare and book them.
   
   2. We don’t guarantee the precise make and model you’re booking (unless we
   expressly say so). The phrase ‘or similar’ means you could get a similar car
   (i.e. the same size, with the same kind of gearbox, etc.). So the car
   pictures are illustrative only.
   
   3. Once you’ve booked your Rental:
   
    * we’ll give the Service Provider the Booking details (e.g. the Main
      Driver's name and contact phone number)
    * we’ll provide you with Pick-up information (e.g. the Service Provider's
      contact details, and details of what you need to take with you).
   
   D4. What you need to do
   
   1. You must provide all the information we need to arrange your Booking
   (contact details, Pick-up time, etc.).
   
   2. You must read and agree to comply with these Terms and the Rental
   Agreement - and acknowledge that if you breach them:
   
    * you might have to pay additional charges
    * your Booking might be cancelled
    * the counter staff might refuse to hand over the keys at the rental
      counter.
   
   3. You must check your Rental's specific requirements, as many details
   (driving licence requirements, security deposit size, paperwork needed,
   payment cards accepted, etc.) vary per Rental. So please make sure you
   carefully read:
   
    * these Terms
    * the key terms of the Rental Agreement, which you'll see while you’re
      booking, and
    * the Rental Agreement itself, which you'll receive at Pick-up.
   
   4. You must be at the rental counter by your Pick-up Time: if you’re late,
   the car may no longer be available, and you won’t be entitled to a refund. If
   you think you might be late, it's vital that you contact the Service Provider
   or us, even if it's because of a flight delay and you’ve provided your flight
   number.
   
   5. The key terms of your Rental tell you what the Main Driver needs at
   Pick-up. You must ensure that when they get to the rental counter, they bring
   everything they need (e.g. driving licence, any required ID, and a credit
   card in their own name, with enough available funds to cover the security
   deposit).
   
   6. You must make sure the Main Driver is both eligible and fit (in the
   Service Provider’s opinion) to drive the car.
   
   7. You must have all the documents (such as ID, voucher and driving licence)
   that you need at Pick-up.
   
   8. You must show the counter staff each driver's full, valid driving licence,
   which they must have held for at least 1 year (or longer, in many cases). If
   any driver has endorsements/points on their licence, please let us know as
   soon as possible, as the Service Provider may not allow them to drive.
   
   9. You must ensure that any driver with a driving licence issued in England,
   Scotland or Wales obtains a licence 'check code' no more than 21 days before
   Pick-up.
   
   10. You must ensure that every driver has their own International Driving
   Permit (if they need one) as well as their driving licence. Note that all
   drivers must carry their driving licence (and International Driving Permit,
   if they need one) at all times.
   
   11. You must ensure that every child has an appropriate child seat if they
   need one.
   
   12. You must, if anything goes wrong during your Rental (accident, breakdown,
   etc.):
   
    * contact the Service Provider
    * not authorise any repairs without the Service Provider's consent
    * keep all documentation (repair bills, police reports, etc.) to share with
      us / the Service Provider / an insurance company.
   
   D5. Price and payment
   
   1. Booking.com Transport Limited is the merchant of record for your Booking.
   For details of our payment process, please see ‘Payment’ (A7) above.
   
   Additional costs and fees
   
   2. In many cases, the Service Provider will charge a young driver fee for
   each driver under a certain age (e.g. 25). In some cases, they may charge a
   senior driver fee for each driver over a certain age (e.g. 65). When booking
   on our Platform, you must enter the Main Driver's age, so we can show you
   details of any age-related fee(s) – which you would pay at Pick-up.
   
   3. In many cases, the Service Provider will charge a one-way fee if you drop
   the car off at a different location. If you intend to do this, you need to
   enter the drop-off location while booking, so we can tell you if it’s
   possible, and show you details of any one-way fee – which you would pay at
   Pick-up.
   
   4. In many cases, the Service Provider will charge a cross-border fee for
   taking the car to a different country/state/island. If you intend to do this,
   it's vital you tell us and/or the Service Provider as soon as you can (it
   must be before Pick-up).
   
   5. The price of your Rental is calculated based on 24-hour units, so (e.g.) a
   25-hour rental will cost as much as a 48-hour rental.
   
   6. If, after Pick-up, you decide you want to keep the car for longer, please
   contact the Service Provider. They'll tell you how much this would cost, and
   you'll enter a new contract with them directly. If you drop the car off late
   without agreeing this in advance, they may charge an additional fee as well.
   
   Extras
   
   7. In some cases, you'll pay for any optional extras (child seats, GPS,
   winter tyres, etc.) when you book your car – in which case, you're guaranteed
   to get them at Pick-up.
   
   8. In other cases, you'll merely request any extras when you book your car –
   in which case:
   
    * you'll pay for them at Pick-up, and
    * the Service Provider doesn't guarantee they'll be available for you.
   
   D6. Amendments, cancellations and refunds
   
   1. We go above and beyond our legal obligations. Even though local laws don’t
   require us to offer specific cancellation rights, we guarantee that we will
   honour our refunds policy if you cancel your Booking.
   
   2. The following ‘Cancellation and Amendments’ terms apply to all Bookings
   apart from:
   
    * Bookings with Dollar or Thrifty that were booked before 26 January 2021
      (please check your rental terms)
    * Bookings that are labelled ‘non-refundable’ (you cannot amend a
      non-refundable Booking, and you won’t receive a refund if you cancel it).
   
   Cancellations
   
   3. If you cancel:
   
    * MORE THAN 48 hours before your rental is due to start, you’ll receive a
      full refund.
    * LESS THAN 48 hours before, or while you’re at the rental counter, we’ll
      refund what you paid minus the cost of 3 days of your rental - so there
      won’t be any refund if your car was booked for 3 days or less.
    * AFTER your rental is due to start (or you just don’t turn up) you’ll
      receive no refund.
   
   4. The counter staff may refuse you the car if (for example):
   
    * You don’t arrive on time
    * You are not eligible to rent the car
    * You don’t have the documentation you need
    * The main driver doesn’t have a credit card in their own name, with enough
      available funds for the car’s security deposit.
   
   If that happens, please call us from the rental counter to cancel your
   Booking, and you’ll receive a refund, minus the cost of 3 days of your
   rental. Otherwise, you won’t be entitled to a refund.
   
   Amendments (changes to your Booking)
   
   5. You can make changes to your Booking anytime before you’re due to pick the
   car up.
   
   6. In most cases, the easiest way to do this is via our app - or our website
   (under ‘Manage Booking’).
   
   7. There is no administration fee for changing your Booking, but any changes
   you make may affect the rental price. Sometimes, the only way we can change a
   Booking is to cancel it and make another one, in which case we may charge you
   a cancellation fee on the rental company’s behalf.
   
   8. If changing your Booking would change the price or incur a cancellation
   fee, we will tell you in advance.
   
   Changes made by us
   
   9. If we/the Service Provider need to change your Booking (e.g. if the
   Service Provider can’t provide the car), we’ll tell you as soon as we can. If
   you don't accept that change, you’ll be entitled to cancel and claim a full
   refund (no matter how close the start of your Rental is) but we will have no
   additional liability for any direct or indirect costs you may incur (e.g.
   hotel rooms or taxis).
   
   D7. What else do you need to know?
   
   General
   
   1. In all cases, drivers must be at least a minimum age to rent or drive a
   car. In some cases, they must also be below a maximum age. The limit(s) can
   vary by Service Provider, by location and by type of car.
   
   2. Only eligible drivers whose names appear on the Rental Agreement may drive
   the car.
   
   3. You must not take the car to a different country/state/island and/or drop
   it off at a different location without arranging this in advance.
   
   Late Pick-up/early drop-off
   
   4. If you pick your car up later (please see D4.4 above) or drop it off
   earlier than agreed in your Booking Confirmation, the Service Provider will
   not refund you for the 'unused' time.
   
   How We Work
   
   5. For info on reviews, ranking, how we make money (and more), check out How
   We Work.
   
   Back to top
   
   
   E. FLIGHTS
   
    * E1. Scope of this section
    * E2. Contractual relationship
    * E3. What we will do
    * E4. What you need to do
    * E5. Price and payment
    * E6. Amendments, cancellations and refunds
    * E7. What else do you need to know?
   
   E1. Scope of this section
   
   1. This section contains the specific terms for Flights products and
   services.
   
   E2. Contractual relationship
   
   1. Most Flights on our Platform are provided via a Third-Party Aggregator,
   which acts as an intermediary to the airline(s).
   
   2. When you make a Booking, it’s directly with the airline. We’re not a
   ‘contractual party’ to your Booking. When booking, you enter into (i) an
   Intermediation Contract with the Third-Party Aggregator (for the ticket) and
   (ii) a Contract of Carriage with the airline (for the Flight itself).
   
   3. If you book any extras (additional baggage, insurance, etc.), you’ll enter
   into a direct contract with the Third-Party Aggregator or another company. We
   will not be involved in this contract.
   
   4. We act solely as the Platform and are not involved in the Third-Party
   Terms. We are not responsible for your ticket or any extras you may buy and
   (to the fullest extent permitted by law) have no liability to you in relation
   to your Booking.
   
   E3. What we will do
   
   1. We provide the Platform on which Service Providers can promote and sell
   their Travel Experiences and you can search for, compare and book them.
   
   2. Once you’ve booked your Flight, your Booking details (e.g. the names of
   the traveller(s)) will be provided to the Service Provider.
   
   3. Depending on the Contract of Carriage, we may be able to help you change
   or cancel your Booking if you wish to.
   
   E4. What you need to do
   
   1. You must fill in all your contact details correctly, so we and/or the
   Service Provider can provide you with information about your Booking and, if
   necessary, contact you.
   
   2. You must read and agree to comply with our Terms and the Third-Party Terms
   (which will be displayed at checkout) – and acknowledge that breaching them
   may lead to additional charges and/or the cancellation of your Booking.
   
   E5. Price and payment
   
   1. When you book a Flight, your payment will be organised by us, by the
   Third-Party Aggregator (or a party specified by them), or by a third party
   such as an airline. For details of how we organise payments (including the
   related rights and obligations) please see ‘Payment’ (A7) above.
   
   E6. Amendments, cancellations and refunds
   
   1. You’ll find the cancellation policy in the Contract of Carriage, which is
   available while you’re booking your Flight.
   
   2. There may be a fee for changing or cancelling your Flight.
   
   3. Airlines reserve the right to reschedule or cancel flights at their
   discretion.
   
   4. Different tickets from the same airline may have different restrictions or
   include different services.
   
   5. If you have any questions about changes, cancellations or refunds, please
   contact our Customer Service team.
   
   E7. What else do you need to know?
   
   Code share
   
   1. Some airlines have ‘code share’ agreements with other airlines. So you may
   buy your ticket from one airline (your ‘ticketing carrier’), but fly in a
   plane that’s owned by another airline (your ‘operating carrier’). In most
   cases like this, you will check in with your operating carrier – but please
   confirm this with your ticketing carrier ahead of time.
   
   2. While you’re booking your Flight, you’ll be informed if it’s a ‘code
   share’ Flight.
   
   Airline prohibited practices
   
   3. Most airlines don’t allow people to buy tickets that include flights they
   don’t intend to use – for example, a round-trip ticket if the person doesn’t
   intend to use the return flight. For more examples, just enter "point-beyond
   ticketing", "hidden-city ticketing" or "back-to-back ticketing" into a search
   engine.
   
   4. When you purchase a Flight, you agree not to do this, and to indemnify us
   against any airline claims for any difference between the cost of your actual
   journey and the cost of the full journey specified on your ticket(s).
   
   Use of flight segments
   
   5. Most airlines require customers to use their flights in order. So if you
   don’t take your first Flight, your airline may automatically cancel the rest
   of your itinerary.
   
   6. If your airline does allow you to ‘skip’ any Flights in your itinerary,
   please make sure you cancel the Flight(s) you don’t want, in line with the
   cancellation policy. Note that you may not be entitled to a full refund (or
   any refund) for these unused Flights.
   
   One-way tickets
   
   7. If you buy two one-way tickets rather than a single round-trip ticket:
   
    * you’ll be making two separate Bookings, each with its own rules and
      policies
    * any changes to one Flight will not affect the other (for example, if your
      initial Flight is cancelled, you won’t be guaranteed a refund for your
      second Flight).
   
   8. If you’re travelling abroad, you may need to prove to the Check-in and/or
   Immigration staff that you have a return Flight (see ‘International travel’
   below for more on passports, visas, etc).
   
   Charges, taxes and fees
   
   9. Your fare will include any taxes and fees charged by an airline or
   government (except entry/exit fees - see ‘Entry/exit fees’ below). You may be
   responsible for dealing with any retroactive change in the tax rate.
   
   Service fees
   
   10. Depending on which Flight you choose, you may be charged a service fee by
   us and/or the Third-Party Aggregator.
   
    * Our service fee (if any) is a fee for using our Platform so you can buy a
      ticket from a Third-Party Aggregator. This fee includes any applicable
      VAT/GST/similar taxes.
    * The Third-Party Aggregator’s service fee (if any) is a fee for using them
      as intermediary to the airline(s). This fee may include any applicable
      VAT/GST/similar taxes.
   
   11. The price of your ticket will include any service fee(s).
   
   Fees for baggage and other extras
   
   12. Your airline may charge for checked baggage, excess/overweight baggage,
   priority boarding, allocated seating, onboard entertainment, food and drink
   and/or airport check-in.
   
   13. If they do, the charge(s) will be on top of the price of your ticket
   (unless it’s expressly stated that your Flight included the extra(s)).
   
   International travel
   
   14. It’s your responsibility to:
   
    * carry a valid passport and/or visa if required
    * comply with any entry requirements
    * find out if you need a visa to pass through a country that isn’t your
      final destination
    * check with the relevant embassy in advance to see if there’s been any
      change in passport, visa or entry requirements
    * review any warnings or advice from your country of residence/origin before
      you go to/through a country or region.
   
   15. By arranging travel to or from any location, we are not guaranteeing that
   it is without risk – and, to the fullest extent permitted by law, we will not
   be liable for any resulting damages or losses.
   
   16. It’s not a common practice, but international law allows ‘disinsection’
   of aircraft to kill insects. To do this, personnel might spray the aircraft’s
   cabin with an aerosolised insecticide while passengers are on board, or treat
   its interior surfaces with a residual insecticide while they’re not on board.
   Before you travel, we advise you to find out about disinsection, including
   where it might happen.
   
   Entry/exit fees
   
   17. Your fare will not include any fee that a country or airport charges
   people entering/leaving the country and that is collected directly at the
   airport. Before you travel, we advise you to find out if you’ll have to pay
   this kind of fee.
   
   UK: Your financial protection
   
   18. ATOL Holder: Booking.com B.V.
   
   19. ATOL Licence Number: 11967
   
   20. Within the UK, we provide full financial protection for our ATOL
   protected flight only sales by way of our Air Travel Organiser's Licence
   number 11967, issued by the Civil Aviation Authority, Aviation House, Beehive
   Ringroad, West Sussex, RH6 0YR, UK, telephone +44 (0)333 103 6350, email
   claims@caa.co.uk.
   
   21. When you buy an ATOL protected flight from us you will receive an ATOL
   Certificate. This lists what is financially protected, where you can get
   information on what this means for you and who to contact if things go wrong.
   
   22. We, or the suppliers identified on your ATOL Certificate, will provide
   you with the services listed on the ATOL Certificate (or a suitable
   alternative). In some cases, where neither we nor the supplier are able to do
   so for reasons of insolvency, an alternative ATOL holder may provide you with
   the services you have bought or a suitable alternative (at no extra cost to
   you). You agree to accept that in those circumstances the alternative ATOL
   holder will perform those obligations and you agree to pay any money
   outstanding to be paid by you under your contract to that alternative ATOL
   holder. However, you also agree that in some cases it will not be possible to
   appoint an alternative ATOL holder, in which case you will be entitled to
   make a claim under the ATOL scheme (or your credit card issuer where
   applicable).
   
   23. If we, or the suppliers identified on your ATOL certificate, are unable
   to provide the services listed (or a suitable alternative, through an
   alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees
   of the Air Travel Trust may make a payment to (or confer a benefit on) you
   under the ATOL scheme. You agree that in return for such a payment or benefit
   you assign absolutely to those Trustees any claims which you have or may have
   arising out of or relating to the non-provision of the services, including
   any claim against us, the travel agent (or your credit card issuer where
   applicable). You also agree that any such claims may be reassigned to another
   body, if that other body has paid sums you have claimed under the ATOL
   scheme.
   
   EU: Passengers' rights under EU Regulation 261/2004
   
   18. If your flight is delayed or cancelled, or you’re denied boarding, you
   may be entitled to compensation/assistance under EU Regulation 261/2004 if:
   
    * You’re flying into the European Union (EU)
    * You’re flying out of the EU
    * Your Flight is provided by an EU airline
   
   EU: Airline carrier liability under EU Regulation 889/2002
   
   19. If there’s an accident that happens within the EU, EU Regulation 889/2002
   might apply to you.
   
   EU: Rights of disabled persons and persons with reduced mobility when
   travelling by air under EU Regulation 1107/2006
   
   20. EU Regulation 1107/2006 provides for certain rights for people who are
   disabled or have reduced mobility.
   
   How We Work
   
   21. For info on reviews, ranking, how we make money (and more), check out How
   We Work.
   
   Back to top
   
   
   F. PRIVATE AND PUBLIC TRANSPORT
   
    * F1. Scope of this section
    * F2. Contractual relationship
    * F3. What we will do
    * F4. What you need to do
    * F5. Price and payment
    * F6. Amendments, cancellations and refunds
    * F7. What else do you need to know?
   
   F1. Scope of this section
   
   1. This section contains the specific terms for Private and Public Transport
   products and services.
   
   F2. Contractual relationship
   
   1. When you pre-book Private or Public Transport, your Booking will be
   directly with the Service Provider. When you book an On-Demand Private
   Transport, your Booking will be with the Third-Party Aggregator. In all
   cases, our Terms will govern the booking process.
   
   2. Pre-Booked Private Transport. You and the Service Provider both agree to
   comply with these Terms.
   
   3. Public Transport and On-Demand Private Transport. You’ll be provided with
   the Service Provider’s terms during the booking process. If there is any
   mismatch between their terms and our Terms, their terms will apply.
   
   4. On-Demand Private Transport. By making a Booking, you are confirming that
   you:
   
    * have read and accept the Service Provider's terms
    * agree to contact the Service Provider directly about anything that goes
      wrong
    * understand that the Service Provider is responsible for arranging and
      providing your Private Transport, choosing routes, setting prices, and
      providing all relevant information
    * accept that we just provide a booking platform (known as an API service),
      and will not be liable for any loss you suffer because of anything the
      driver/Service Provider does or does not do.
   
   Not all Service Providers have their own terms, but you’re welcome to check
   out all the terms that we’ve been provided with.
   
   F3. What we will do
   
   1. We provide the Platform on which Service Providers can promote and sell
   their Travel Experiences – and you can search for, compare and book them.
   
   2. Once you’ve made your Booking, we’ll give the Service Provider your
   details (e.g. your name, phone number and pick-up location).
   
   3. All Private Transport. We’ll give you the Service Provider's contact
   details.
   
   4. Pre-Booked Private Transport. We’ll make sure the Service Provider knows
   what size of vehicle you’ve requested.
   
   5. Public Transport. We’ll give you (or tell you how to collect) your
   ticket(s).
   
   F4. What you need to do
   
   1. You must check the details of your Booking carefully, and provide all the
   information we need to arrange your Booking (your requirements, contact
   details, etc.).
   
   2. You must make sure everyone in your group complies with our Terms and
   (where applicable) the Service Provider’s terms, which you saw and accepted
   during the booking process. You acknowledge that if you breach them:
   
    * you might have to pay additional charges
    * your Booking might be cancelled
    * your driver may refuse to transport you.
   
   3. You must bear in mind that estimated journey times don’t take traffic
   conditions into account.
   
   4. All Private Transport. You must make sure all passengers are at the
   pick-up location on time.
   
   5. All Private Transport. At and around your Pick-up Time, you must have the
   phone (whose number you entered when you made your Booking) switched on and
   able to receive calls/texts, in case the driver needs to contact you. We
   can't guarantee they’ll be able to reach you through messaging applications
   such as WhatsApp or Viber.
   
   6. Pre-Booked Private Transport. For any airport pick-up, you must give us
   your flight details at least 24 hours before your Pick-up Time, so your
   Service Provider can adjust the Pick-up Time if your flight is delayed. If
   they can’t provide a Private Transport following a flight delay or
   cancellation, please contact our Customer Service team.
   
   7. Public Transport. You must make sure all passengers arrive on time,
   leaving enough time to collect tickets if necessary.
   
   8. You must be 18 or older to make a Booking, and any passenger under 18 must
   be accompanied by a responsible adult.
   
   9. You must make sure no passenger behaves inappropriately - e.g. being
   abusive or doing anything that might endanger someone.
   
   10. You must make sure you choose Public/Private Transport that’s suitable
   (in terms of party size, amount of luggage, accessibility requirements,
   etc.).
   
   F5. Price and payment
   
   1. Booking.com Transport Limited is the merchant of record for your Booking.
   For details of our payment process, please see ‘Payment’ (A7) above.
   
   2. Pre-Booked Private Transport. Price includes any tolls, congestion
   charges, taxes and peak surcharges. Payment is taken at the time of booking.
   
   3. On-Demand Private Transport. Price will be confirmed (and payment taken)
   when your driver drops you off. The price might be different from the price
   estimated when you booked. You are responsible for any tolls, congestion
   charges, taxes, peak surcharges and gratuities.
   
   4. Public Transport. Payment is taken when your Booking is confirmed. Before
   departure, the Service Provider may need to see your ticket(s)/e-ticket(s).
   Please keep it/them with you at all times, or you might have to pay again.
   
   5. The Service Provider/driver doesn’t have to agree to any changes to the
   Journey that you request in person. If they do, they may charge extra.
   
   F6. Amendments, cancellations and refunds
   
   Cancellation
   
   1. In most cases...
   
    * Pre-Booked Private Transport. You can cancel for free up to 24 hours
      before your Pick-Up Time (2 hours in some cases - please see your
      confirmation). If you don't cancel on time, you won't be entitled to a
      refund.
    * On-Demand Private Transport. You can cancel anytime before your Pick-Up
      Time, but the Service Provider may charge you a cancellation fee.
    * Public Transport. You probably won’t be entitled to a refund once your
      Booking is confirmed. If your plans change, please contact our Customer
      Service team to discuss any options that might be available.
   
   2. If your Service Provider has a different cancellation policy (which you’ll
   see while booking), their policy will apply instead.
   
   3. We and/or the Service Provider may cancel the Booking with little or no
   notice - but this would only happen in very specific situations. For example,
   if:
   
    * the Service Provider becomes insolvent or is genuinely unable to honour
      your Booking – in which case we'll do our best to arrange alternative
      transport (and we'll refund you in full if we can't)
    * you are in breach of these Terms and/or the Service Provider's terms – in
      which case you won't be entitled to any refund.
   
   Amendments (changes) before your Journey begins
   
   4. Pre-Booked Private Transport. Your confirmation email will tell you how
   much notice you need to give (ahead of your Pick-up Time) to request any
   changes to your Booking (such as location or time).
   
   5. On-Demand Private Transport. To change your Booking, you may need to
   cancel it (which might incur a cancellation fee) and make a new one.
   
   6. Public Transport. You cannot change your Booking once it's confirmed.
   
   7. If we/the Service Provider need to change your Booking (for example, if
   there’s a strike that interferes with your journey), we’ll tell you as soon
   as we can. If you then decide to cancel:
   
    * Any Transport. Unless you cancel for one of the reasons in the next
      bullet, you’ll be entitled to a full refund (no matter how close your
      journey is).
    * Any Private Transport. If the change is simply a new driver, a new Service
      Provider, or a new (similar) vehicle, you won’t be entitled to a refund
      (unless you’re cancelling with enough notice).
   
   Either way, neither we nor the Service Provider will be liable for any costs
   you may incur (e.g. alternative transport or hotel rooms).
   
   Refunds
   
   8. If you wish to apply for a refund, you must do so in writing no more than
   14 days after your Pick-up Time.
   
   9. Any refund may take up to 5 working days to arrive in your account.
   
   10. All Private Transport. If your driver isn’t at the pick-up location on
   time, you can apply for a refund, and we’ll investigate this for you.
   
   11. All Private Transport. You won't be entitled to a refund if your Journey
   doesn't go ahead as planned because:
   
    * the driver/Service Provider can't contact you
    * one or more passengers isn't at the pick-up location on time, and you
      haven't requested a new Pick-up Time
    * you request unreasonable changes to the Pick-up Time or Journey
    * you don’t tell us / the Service Provider / the driver about a change you
      want to make
    * you’d provided incorrect details when booking your Private Transport
      (pick-up location, contact details, number of people, amount of luggage,
      etc.)
    * of something that one or more passengers did/didn’t do.
   
   F7. What else do you need to know?
   
   Pre-Booked Private Transport
   
   1. Please check your confirmation email to see how long the driver will wait
   at the pick-up location.
   
   On-Demand Private Transport
   
   2. The driver may not wait beyond the Pick-up Time - and if they do, they may
   charge you for the time spent waiting. If you aren’t at the pick-up location
   on time, you may be charged a cancellation fee.
   
   Repair or cleaning charges
   
   3. If anything needs to be repaired or cleaned because someone in your group
   has done something unreasonable or is in breach of these terms, you will be
   responsible for the cost of repairs/cleaning.
   
   How We Work
   
   4. For info on reviews, ranking, how we make money (and more), check out How
   We Work.
   
   Back to top
   
   
   BOOKING.COM DICTIONARY
   
   ‘Account’ means an account (with Booking.com or a Group Company), through
   which you can book Travel Experiences on our Platform.
   
   ‘Accommodation’ means the provision of an accommodation service by a Service
   Provider (throughout Section B, ‘Service Provider’ means the provider of the
   accommodation service).
   
   ‘Attraction’ means the provision of an Attraction service by a Service
   Provider (throughout Section C, ‘Service Provider’ means the provider of the
   Attraction service).
   
   ‘Attraction service(s)’ includes, but is not limited to, tours, museums,
   attractions, activities and experiences.
   
   ‘Booking’ means the booking of a Travel Experience on our Platform, whether
   you pay for it now or later.
   
   ‘Booking.com’, ‘us’, ‘we’ or ‘our’ means Booking.com B.V. (for accommodation,
   flights or attractions) or Booking.com Transport Limited (for any ground
   transport service). Corporate contact
   
   ‘Booking Confirmation’ (in the ‘Car rentals’ section) means the confirmation
   email and voucher we send you, explaining the details of your Booking.
   
   ‘Cash Credits’ means a benefit with a monetary value that you can ‘cash out’
   to the Payment Method that we have on file for you, or put towards the cost
   of a future Travel Experience.
   
   ‘Contract of Carriage’ means the contract between you and the Service
   Provider, which deals with your Flight.
   
   ‘Credits’ means a benefit with a monetary value. There are ‘Cash Credits’ and
   ‘Travel Credits’.
   
   ‘Credit Card Cashback’ means a benefit with a monetary value that can be
   cashed out to the credit card that we have on file for you, but can’t be put
   towards the cost of a future Travel Experience.
   
   ‘Currency Conversion Rate’ means the rate that we use to convert currency;
   this is currently the WM/Refinitiv Closing Spot Rate, but this may change.
   
   ‘Eligible Booking’ means a Booking that meets the criteria to qualify for a
   Reward.
   
   ‘Flight’ means the provision of a flight by a Service Provider (throughout
   Section E, ‘Service Provider’ means the airline).
   
   ‘Group Company’ means an affiliate of Booking.com – either a direct
   shareholding of Booking.com or part of the Booking Holdings Inc. group.
   
   ‘Individual Reward Criteria’ means rules that apply to certain Rewards – in
   addition to the general ‘Rewards, Credits & Wallet’ terms (A13) above.
   
   ‘Intermediation Contract’ (in the ‘Flights’ section) means the contract
   between you and the Third-Party Aggregator, which deals with the way they
   arrange your Flight ticket (and, in some cases, any extras) with the airline
   or another company.
   
   ‘Main Driver’ means the driver whose details were entered during the booking
   process – the only person who can change or cancel that Booking, or discuss
   it with us (unless they tell us they nominate someone else to do this).
   
   ‘On-Demand Private Transport’ means a private vehicle that you request when
   you arrive at the pick-up location (or just before).
   
   ‘Our Services’ (in the ‘Car rentals’ section) means our online car hire
   reservation system, through which Service Providers can offer their products
   and services – and you can book them.
   
   ‘Pay In Your Own Currency’ means the payment option that we sometimes offer
   when a Service Provider doesn’t use your currency. This option lets you pay
   in your currency instead.
   
   ‘Payment Method’ means the method (credit card, debit card, bank account,
   PayPal, ApplePay, etc.) used to make a payment or transfer money.
   
   ‘Pick-up’ (in the ‘Car rentals’ section) means the process at the start of
   your Rental, when you provide the required ID and other documentation, pay
   for any fees and additional extras, enter into the Rental Agreement, and
   collect your car.
   
   ‘Pick-up Time’ (in the ‘Car rentals’ section) means the (local) date and time
   you’re due to pick up your car, as stated in your Booking Confirmation.
   
   ‘Pick-up Time’ (in the ‘Private and Public Transport’ section) means the
   (local) time when a Pre-Booked Private Transport is due to reach the pick-up
   location, or when an On-Demand Private Transport actually reaches the pick-up
   location.
   
   ‘Platform’ means the website/app on which you can book Travel Experiences,
   whether owned or managed by Booking.com or by a third-party affiliate.
   
   ‘Pre-Booked Private Transport’ means a private vehicle that you request at
   least 2 hours before you arrive at the pick-up location.
   
   ‘Private Transport Journey’ means the private transport journey as set out in
   the Booking (including any changes after the Booking was made).
   
   ‘Public Transport’ means trains, buses, trams and other types of public
   transport.
   
   ‘Public Transport Journey’ means the public transport journey as set out in
   the Booking (including any changes after the Booking was made).
   
   ‘Rental’ (or ‘Car Rental’) means the provision of a car by a Service Provider
   (throughout Section D, ‘Service Provider’ means the rental company that
   provides the car).
   
   ‘Rental Agreement’ means the contract between you and the Service Provider,
   which you sign at Pick-up. You’ll be provided with a summary of the key terms
   during the booking process.
   
   ‘Rewards’ means a benefit that you are promised. In most cases, Rewards will
   be Travel Credits, Cash Credits, a Credit Card Cashback, or a voucher for an
   item of some kind.
   
   ‘Service Provider’ means the provider of a travel-related product or service
   on the Platform, including but not limited to: the owner of a hotel or other
   property (for an 'accommodation' Booking), a museum or park (for an
   'attraction' Booking), or a car rental company or airline (for a 'transport'
   Booking).
   
   ‘Services’ (in the ‘Private and Public Transport’ section) means the
   provision of a Public Transport Journey or Private Transport Journey.
   
   ‘Terms’ means these terms of service.
   
   ‘Third-Party Aggregator’ means a company that acts as either (a) an
   intermediary between you and the Service Provider or (b) a reseller of the
   Travel Experience.
   
   ‘Third-Party Terms’ (in the ‘Flights’ section) means both the Intermediation
   Contract and the Contract of Carriage.
   
   ‘Travel Credits’ means a benefit with a monetary value that you can put
   towards the cost of a future Travel Experience, but can’t ‘cash out’.
   
   ‘Travel Experience’ means one of the travel-related products or services on
   the Platform.
   
   ‘Upfront Payment’ means a payment that you make when you book a product or
   service (rather than when you actually use it).
   
   ‘Wallet’ means a dashboard in your Account that shows your Rewards, Credits
   and other incentives.





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