insight.brightree.com Open in urlscan Pro
141.193.213.21  Public Scan

Form analysis
0 forms found in the DOM

Text Content

Menu
 * Category
   * All
   * Audits
   * Business management
   * COVID-19
   * Delivery optimization
   * Interoperability
   * Pharmacy
   * Revenue cycle
 * Subscribe
 * Contact

Search

Close Menu
 * CategoryShow sub menu
   * All
   * Audits
   * Business management
   * COVID-19
   * Delivery optimization
   * Interoperability
   * Pharmacy
   * Revenue cycle
 * Subscribe
 * Contact


3 HME PARTNERSHIPS THAT BENEFIT FROM BETTER INTEROPERABILITY

Jimmy Miner
June 15, 2022
Interoperability

Share:

 * 
 * 
 * 



Reading Time: 4 minutes

How a connected care system helps you build stronger, smoother relationships
with patients, providers, and referrers.

The modern patient, provider, and referrer experience with your HME depends on
your ability to communicate and exchange information efficiently and accurately.
HMEs looking for opportunities to grow as a business, serve more patients, and
meet new revenue goals should start with ensuring their interoperability is at
its best. 

Healthcare interoperability is the ability to share, send, and receive medical
data across different software systems and communication channels. Achieving
interoperability for your business gives you the power to provide coordinated,
holistic care that appears seamless to the patient and makes your internal
operations run smoothly. For HMEs, this holistic care model should prioritize
improving three key partnerships:

–        Patient care and communication

–        Provider billing and documentation

–        Referrer prescriptions and accessibility to the care network

But what does great interoperability look like? How can post-acute care
stakeholders and your team feel the difference between working with software
designed for interoperability and outdated systems that ignore modern strategies
for data sharing? Let’s dive in.


EASY CARE AND COMMUNICATION FOR HME PATIENTS

As we say time and time again, today’s patients are looking for the same
seamless consumer experience they get from retail stores from their healthcare
providers. Connected care systems alleviate the headaches that come from

–        Playing phone tag with multiple organizations

–        Keeping track of correspondence across different channels

–        Confusion or frustration from a lack of access to quick info about
orders or care plans

When you have to deal with these pain points on a daily basis, post-acute care
can feel all-consuming. But what patients really want is to stay healthy and
spend more time doing what they enjoy. If your organization can provide seamless
support, easy-access resources, and communication options that work for any
lifestyle, then you’re on your way to being a partner that patients never want
to say goodbye to.

Inspire this loyalty and attract new patients based on your reputation for
excellent interoperability by choosing software systems that allow patients to:

–        Select how they want to communicate with your business (e-mail, phone,
text, etc.)

–        Choose which notifications they need, and which they could do without

–        Access educational tools for prescribed devices, such as videos and
equipment guides

–        Place and verify orders digitally (especially important for resupply
customers)


MOVE TOWARDS A NO-TOUCH MODEL FOR YOUR STAFF

Between daily communications, orders, deliveries, and paperwork… your team is
likely pretty busy keeping every ball in the air. Digital systems for storing
and sharing data and documentation can be the shift you need to stop spending
time on manual tasks and start focusing on your bigger business goals.

Specialized software that collects and stores patient medical records, real-time
order and delivery updates, billing information, and insurance verifications and
claims takes a huge weight off of your staff’s shoulders. This is
interoperability at its finest; your team gets more done with less effort. We
often refer to this type of automated workflow as a “no-touch system,” meaning
tasks get completed without any manual work from an employee.

For an HME team, getting to this state of connected care may look like:

 * No more physical paperwork; billing info, documentation, and signatures are
   all stored in a secure database
 * Automated communication informing patients and referrers what you’re doing to
   support care plans, including delivery notifications, claim updates, and
   billing and payment information
 * The capacity to onboard more patients with the same number of staff members

When smart software takes on the responsibility for essential daily operations
tasks, your team is left free to work toward big picture objectives like
increasing revenue, building a larger patient base, and providing the highest
level of care.


KEEP REFERRAL SOURCES IN THE LOOP AND FEELING CONNECTED

We often hear from referring physicians in the HME industry that sending off a
prescription can sometimes feel like shouting into a void. Did the HME
prescription get to the right person? Is my patient receiving their equipment?
Are they following their care instructions or hitting any roadblocks?

HMEs that understand the importance of interoperability to their referral
relationships acknowledge that their patients were the referral source’s
patients first. As such, the referrer wants to work with an organization that
recognizes their role in the patient’s care. Not only does keeping referrers in
the loop with automated or easily accessible digital care information satisfy
referrers’ needs, but it also improves the patients’ level of care. When their
entire care team is connected, patients see the difference in their treatment
outcomes.

Referral sources are looking for HMEs that use digital solutions to:

 * Send prompt care updates or confirmation through preferred communication
   channels
 * Provide comprehensive information about equipment and care plans to both
   referring physicians and their patients
 * Give physicians access to an ever-growing network of HME and home infusion
   pharmacies, making digitally submitting a referral easy and efficient


HOW CAN HMES USE SOFTWARE TO BUILD BUSINESS AND IMPROVE INTEROPERABILITY?

Customized digital solutions give you the chance to enhance communication with
patients and referral sources, maximize your team’s efficiency, and serve a
larger patient base with less manual labor. It’s 2022, and every corner of the
healthcare industry is searching for ways to spend less time making phone calls
or filing paperwork and more time amplifying the impact of their services.

To explore customizable software solutions that keep you in close connection
with your network of patients and referral sources, get in touch with Brightree
today.


JIMMY MINER
SR. DIRECTOR OF BUSINESS DEVELOPMENT, BRIGHTREE

JIMMY COMES FROM AN EXTENSIVE BACKGROUND IN TECHNOLOGY SALES, OPERATIONS,
CUSTOMER SERVICE, AND BUSINESS GROWTH. HIS CAREER SPANS ACROSS THE HEALTHCARE
TECHNOLOGY, PAYMENTS, AND PHARMACEUTICAL INDUSTRIES, AND IN HIS CURRENT ROLE AT
BRIGHTREE AS SENIOR DIRECTOR OF BUSINESS DEVELOPMENT, HE FOCUSES ON STRATEGIC
PARTNERSHIPS. JIMMY HAS A PASSION FOR USING HIS BROAD RANGE OF SKILLS AND
EXPERIENCE TO CREATE EFFICIENCY AND TO BRING VALUE TO CLIENTS AND BUSINESS
PARTNERS.


PrevPrevious5 marketing essentials every HME needs to know – part 2



Share on facebook
Facebook
Share on twitter
Twitter
Share on linkedin
LinkedIn
Subscribe


5 TIPS FOR ENHANCING HME & PHARMACY INFORMATION SECURITY

Reading Time: 4 minutes By Jerry Dennany, Chief Technology Officer at Brightree
As an HME or pharmacy home infusion provider, your patients place their trust in
you to get

Read More »
July 21, 2021 9:00 am


WHAT HME PROVIDERS NEED TO KNOW ABOUT PROPOSED OXYGEN NCD CHANGES

Reading Time: 4 minutes By Jeanette Eklund, Product Manager for Revenue Cycle
Management, Brightree The Centers for Medicare & Medicaid Services (CMS) have
recently proposed significant changes to the

Read More »
August 24, 2021 9:00 am


3 CONSIDERATIONS WHEN SWITCHING TO AUTOMATED MEDICAL BILLING

Reading Time: 5 minutes By Jennifer Leon, Vice President of Brightree Patient
Collections at Brightree As consumer trends have pushed businesses towards
providing fast, easy transactions and communication, the

Read More »
September 30, 2021 9:00 am


WE’RE CELEBRATING 100 MILLION PATIENTS SERVED

Reading Time: 2 minutes Brightree customers are making a huge difference in
their patients’ lives, and we’re excited to continue to support you as America’s
most trusted HME software provider.

Read More »
February 17, 2022 9:00 am
Related blogs


© 2022 Brightree

 * Privacy policy
 * Security statement

To the top ↑ Up ↑
 * 
 * 
 *