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PRIVACY POLICY
Last Updated: March9, 2022
TABLE OF CONTENTS
ABOUT OUR PRIVACY POLICY
COLLECTION OF INFORMATION
USE OF INFORMATION
SHARING OF INFORMATION
SOCIAL SHARING FEATURES
ADVERTISING AND ANALYTICS SERVICES PROVIDED BY OTHERS
TRANSFER OF INFORMATION
RESIDENTS IN THE EUROPEAN ECONOMIC AREA
CALIFORNIA RESIDENTS
BRAZIL DATA SUBJECTS
DATA RETENTION
CHOICES AND MEANS TO CONTROL YOUR PERSONAL DATA
CONTACT US
ABOUT OUR PRIVACY POLICY
This Privacy Policy explains how Informatica LLC, Informatica Ireland EMEA UC
and their respective subsidiaries (“Informatica”) collect, use and share your
information. This Privacy Policy applies to information we collect when you use
our websites, mobile applications and other online products and services
(collectively, the “Services”) or when you otherwise interact with us, including
when you attend events hosted or attended by Informatica, contact us for
customer support or visit our premises, facilities or offices (collectively, our
“Facilities”). This Privacy Policy does not apply to the information processed
by Informatica about its employees or job applicants, which is governed by a
separate personnel privacy notice, or to information processed by Informatica on
behalf of its customers via the Services, as further described in Informatica’s
data processing agreement available on the Informatica Legal Information Website
at:
https://www.informatica.com/content/dam/informatica-com/global/amer/us/docs/legal/online-data-processing-agreement.pdf.
We may change this Privacy Policy from time to time. If we make changes, we will
notify you by revising the date at the top of the policy and, in some cases, we
may provide you with additional notice (such as by adding a statement to our
website homepages or sending you an email notification) or otherwise seek
additional consent in accordance with applicable law. We encourage you to review
the Privacy Policy whenever you access the Services to stay informed about our
information practices and the ways you can help protect your privacy.
COLLECTION OF INFORMATION
INFORMATION YOU PROVIDE TO US
We collect information you provide directly to us. For example, we collect
information when you create an account (including a product user account),
participate in interactive features of the Services, fill out a form,
participate in a contest, promotion or survey, register for or attend an event
or course, make a purchase, request customer support, or otherwise communicate
with us. The types of information you may choose to provide include your name,
email address, postal address, phone number, fax number, payment information,
gender, and information about your company and current position.
INFORMATION WE COLLECT AUTOMATICALLY WHEN YOU USE THE SERVICES
When you access or use our Services, we automatically collect some or all of the
following information about you:
* Log Information: We log information about your use of the Services, including
the type of browser you use, access times, pages viewed, your IP address and
the page you visited before navigating to our Services.
* Device Information: We collect information about the computer or mobile
device you use to access our Services, including the hardware model,
operating system and version, unique device identifiers and mobile network
information.
* Location Information: We derive your approximate location based on your IP
address. We also collect your precise location each time you access or use
one of our mobile applications. We collect this information in accordance
with the permission process established by your mobile device operating
system. If you want to later opt out of this collection, please see “Your
Choices” below.
* Product Usage Information: When you use our enterprise products and services
on behalf of your organization, we collect information about your device and
your use of those products and services, including the device IP address,
login credentials, time zone, error messages, product interactions and
configurations and other similar usage information.
* Information Collected by Cookies and Other Tracking Technologies: We use
various technologies to collect information, including anonymized screen
captures of Your navigation with our websites, and this includes sending
cookies to your computer or mobile device. For more information about
cookies, and how to disable them, please see our Cookie Policy
at https://www.informatica.com/legal/cookie-policy.html.
* Inferences: We draw inferences about you from information we collect, such as
your interest in particular products or services based on the pages you visit
on our website.
INFORMATION WE COLLECT FROM OTHER SOURCES
We also obtain information from other sources and combine that with information
we collect about you. For example, if you connect an Informatica account with
your social media account, we may have access to certain information from the
company that owns or operates the social media account in accordance with the
authorization procedures determined by such social media company. Informatica
may also receive information about you, the company you may work for and your
approximate location from data enrichment service providers, advertising and
marketing partners, public databases, and social media platforms. Additionally,
Informatica receives information about you from other third parties who you have
authorized to share your information, or who collect information in connection
with co-branded offerings.
INFORMATION WE COLLECT AT OUR FACILITIES
If you visit our Facilities, the video security cameras we use to help protect
our employees, visitors, and property may record digital images of you, and we
may collect information from you to enable us to identify you for security
purposes.
USE OF INFORMATION
We use information about you for the following purposes:
* Provide, maintain and improve our Services;
* Provide and deliver the products and services you request, process
transactions and send you related information, including confirmations and
invoices;
* Send you technical notices, updates, security alerts and support and
administrative messages;
* Respond to your comments, questions and requests, and provide customer
service;
* Communicate with you about products, services, offers, promotions, rewards,
and events offered by Informatica and others, and provide news and
information we think will be of interest to you;
* Monitor and analyze trends, usage and activities in connection with our
Services;
* Personalize and improve the Services and provide advertisements, content or
features that match user profiles or interests;
* Help prevent unauthorized access to our Facilities, secure property and
information, protect the health and safety of our personnel and visitors, and
detect and prevent criminal behavior or misconduct;
* Comply with our legal obligations; and
* Process and deliver contest entries and rewards.
SHARING OF INFORMATION
We share information about you as follows or as otherwise described in this
Privacy Policy. See “Your Rights to Information about Sharing” below for more
information about this sharing.:
* With your consent or at your direction, including with third parties who
participate in an Informatica joint marketing campaign, seminar, marketplace
product offering or other joint product, service or event, and/or with
distributors and resellers of Informatica products and services or with
sellers of products and services complementary to Informatica products and
services, for their sales and marketing purposes.
* With vendors, consultants and other service providers to perform services for
us, including payment processors, data enrichments service providers and
analytics service providers. Google Analytics, one such analytics service
provider, processes data as described
at https://policies.google.com/technologies/partner-sites; Some Services are
protected by reCAPTCHA, for which the Google Privacy Policy and Terms of
Service at https://policies.google.com/ apply;
* If required by applicable law, regulation or legal process, including in
connection with lawful requests by law enforcement, national security, or
other public authorities;
* To protect the rights, property and safety of Informatica or others;
* With enterprise customers on whose behalf you use our Services, e.g., as an
employee;
* In connection with the merger or sale of all or a portion of our business to
another company; and
We also share aggregated or de-identified information, which cannot reasonably
be used to identify you.
SOCIAL SHARING FEATURES
The Services may offer social sharing features and other integrated tools (such
as the Facebook “Like” button), which let you share actions you take on our
Services with other media and vice versa. The use of such features enables the
sharing of information with your friends or the public, depending on the
settings you establish with the entity that provides the social sharing feature.
For more information about the purpose and scope of data collection and
processing in connection with social sharing features, please visit the privacy
policies of the entities that provide these features.
ADVERTISING AND ANALYTICS SERVICES PROVIDED BY OTHERS
We allow others to serve advertisements on our behalf across the Internet and to
provide analytics services on our behalf. These entities use cookies, web
beacons and other technologies to collect information about your use of the
Services and other websites, including your IP address, web browser, pages
viewed, time spent on pages, links clicked and conversion information. This
information is used by Informatica and these entities to analyze and track data,
determine the popularity of certain content, deliver advertising and content
targeted to your interests on our Services and other websites, and better
understand your online activity. You may control the application of third-party
analytics and advertising cookies, web beacons, and other tracking technologies
through the cookie preferences manager available
here: https://www.informatica.com/privacy-policy/personal-information.html. For
more information about cookies, including how you may be able to opt out of
interest-based ads, please see our Cookie Policy
at https://www.informatica.com/legal/cookie-policy.html.
TRANSFER OF INFORMATION
Informatica processes information in the United States and other countries.
Accordingly, we and our service providers may transfer your information to, or
store or access it in, jurisdictions that may not provide equivalent levels of
data protection as your home jurisdiction. We will take steps to ensure that
your personal data receives an adequate level of protection in the jurisdictions
in which we process it. For instance, data transferred from the European
Economic Area (“EEA”) to Informatica LLC and its subsidiaries in the United
States will be processed pursuant to appropriate safeguards, including the
European Commission-approved Standard Contractual Clauses to ensure an adequate
level of protection. Copies of the Standard Contractual Clauses we use to
facilitate the transfer of data outside the EEA are available here and here.
RESIDENTS IN THE EUROPEAN ECONOMIC AREA
If we collect your personal data while you are located in the EEA, you have
certain rights and protections under the law regarding the processing of this
personal data. Please see the sections below for more details.
CONTROLLERS
Informatica Ireland EMEA UC and Informatica LLC are co-controllers of the
personal data collected about you.
LEGAL BASIS FOR PROCESSING
When we process this personal data, we will only do so in the following
situations:
* We need to use your personal data to perform our responsibilities under our
contract with you (e.g., processing payments for and providing our services
you have requested).
* We have a legitimate interest in processing your personal data. For example,
we process the personal data we collect from you to send you marketing
communications, to communicate with you about changes to our Services, to
enhance the safety and security of our Facilities, and to provide, secure,
and improve our Services.
* If we request your consent to a specific processing activity, and you provide
your consent in the manner indicated.
* In some cases, processing will be necessary for compliance with a legal
obligation, such as response to legal process requests.
DATA SUBJECT REQUESTS FOR EU AND EEA RESIDENTS
If you are in the EEA, you have the right to access personal data we hold about
you and to ask that your personal data be corrected. In certain cases, you may
also have the right to request that we erase data we are processing or to
restrict or object to certain of our processing activities. You may also have
the right to request that we provide the personal data you have provided us in a
portable form for transmission to another controller’s service. If you would
like to exercise any of these rights, you may contact us as indicated in the
“Contact Us” section below.
QUESTIONS OR COMPLAINTS
If you are in the EEA and have a concern about our processing of personal data
that we are not able to resolve, you have the right to lodge a complaint with
the data protection authority where you reside. For contact details of your
local Data Protection Authority, please
see: https://edpb.europa.eu/about-edpb/board/members_en
EU-U.S. PRIVACY SHIELD FRAMEWORK
Informatica LLC and its US subsidiaries comply with the EU- U.S. Privacy Shield
Framework Principles (“Privacy Shield Principles”) as set forth by the U.S.
Department of Commerce regarding collection, use, and retention of personal data
transferred from the European Union and the United Kingdom, as applicable
(collectively, “EU Data”) to the United States in reliance on the Privacy Shield
Principles. Although Informatica no longer transfers EU Data under the Privacy
Shield, Informatica has certified to the U.S. Department of Commerce that it
adheres to the Privacy Shield Principles with respect to such EU Data. If there
is any conflict between the terms of this Privacy Policy and the Privacy Shield
Principles, the Privacy Shield Principles shall govern. For more information
about the Privacy Shield program , and to view our certification, please visit
the Department of Commerce’s Privacy Shield website.
Please direct any inquiries or complaints regarding our compliance with the
Privacy Shield Principles to the point of contact listed in the “Contact Us”
section below. If Informatica does not resolve your complaint, you may submit
your complaint free of charge for resolution to JAMS, Informatica’s designated
independent Privacy Shield dispute resolution provider,
at https://www.jamsadr.com/eu-us-privacy-shield. Under certain conditions
specified by the Privacy Shield Principles, you may also be able to invoke
binding arbitration to resolve your complaint. Informatica is subject to the
investigatory and enforcement powers of the Federal Trade Commission. If
Informatica shares EU Data with a third-party service provider that processes
the data solely on Informatica’s behalf, then Informatica may be held liable for
that third party’s processing of EU Data in violation of the Privacy Shield
Principles, unless Informatica can prove that it is not responsible for the
event giving rise to the damage.
CALIFORNIA RESIDENTS
Under the California Consumer Privacy Act of 2018 (“CCPA”), you have specific
rights regarding your personal information if you are a California resident
(“Consumer”) as further described in this section.
PERSONAL INFORMATION WE COLLECT
Subject to certain limitations and exceptions, you have the right to know what
personal information is being collected, disclosed, used, or sold by
Informatica. We may collect certain types of personal information from you as
described in the Collection of Information section above in connection with
services and marketing that we provide. Specifically, within the last twelve
(12) months, we have collected the following categories of personal information
from Consumers (the “Collected Categories”):
* Identifiers such as your real name, alias, postal address, online identifier,
Internet Protocol address, and email address.
* Personal information categories listed in the California Customer Records
statute (Cal. Civ. Code § 1798.80(e)) including name, signature, address,
telephone number, employment, or employment history (some personal
information included in this category may overlap with other categories).
* Characteristics of protected classifications under California or federal law,
such as age, gender, and disability.
* Commercial information such as records of products or services purchased or
considered
* Internet or other electronic network activity information, such as search
history and interaction with our websites, applications, or advertisements.
* Geolocation data, such as the physical location of you or your device.
* Electronic, visual, or other similar information, such as photos, videos, or
webcasts from events.
* Professional or employment related information, such as current or past
employment status and job role.
* Inferences drawn from the personal information above reflecting your
preferences, characteristics, and behavior.
To learn more about the sources from which we collect those categories of
personal information and the business purposes for which we collect them, see
the Collection of Information and Use of Information sections above. We will not
collect additional categories of personal information or use the personal
information we collected for materially different, unrelated or incompatible
purposes without providing you notice.
PERSONAL INFORMATION WE DISCLOSE AND SELL
We may share your personal information with a third party for a business purpose
as specified in the Sharing of Information sections above. Specifically, in the
past twelve (12) months, we have shared or disclosed each of the Collected
Categories of personal information above.
We may share the Collected Categories of personal information above with the
following third parties for a business purpose:
* Our Affiliates
* Service providers, including for data analytics, marketing, and advertising
our Services to you
* Third parties integrated into our Services
* Third parties as required by law
* Third parties in connection with a merger, sale, or asset transfer
* Other third parties to whom you or your agents authorize us to disclose your
personal information in connection with Services we provide to you.
In the past twelve months, we have shared identifiers, commercial Information,
internet activity information, and geolocation data to third party companies
such as data enrichment services and analytics providers, using advertising
technology or cookies which may be considered a “sale” under the CCPA for the
purposes of delivering advertising and content targeted to your interests and
enhancing your online experience. Except for the foregoing, Informatica
otherwise does not sell any personal information, including any personal
information of any minor children under the age of 16.
YOUR CONSUMER RIGHTS UNDER THE CCPA
Subject to certain limitations and exceptions, you have the right to request
that Informatica disclose information to you regarding our collection and use of
your personal information at present and in the past twelve (12) months,
including the categories and specific pieces of personal information we
collected, used, sold or disclosed. You may have the right to request that we
delete your personal information that we have collected, subject to certain
exceptions. You have the right to opt out of the sale of your Personal
Information and may do so by clicking “Do Not Sell My Personal Information” on
the Informatica website.
HOW TO SUBMIT A REQUEST FOR ACCESS OR DELETION
If you would like more information or would like to submit a privacy-related
request described above, you may do so by:
* Completing this online form;
* Emailing Us at privacy@informatica.com describing the general nature of your
request; or
Calling Us at this toll-free phone number: 888-531-0162
VERIFICATION OF REQUEST
Once you submit a request using one of the methods above, we will verify your
personal identity based on the information we receive from you. Typically, we
may ask business contacts for full name, email address, physical address or
phone number. If you are contacting us from an email address not on file, we may
ask for at least one other data point we already hold (such as an Informatica
event you attended). Depending on data we have on file or other circumstances,
we may ask for more or different information. You can also designate an
authorized agent to exercise these rights on your behalf, who may do so through
the methods described in How to Submit a Request for Access or Deletion above,
but we will require proof that the person is authorized to act on your behalf
and may also still ask you to verify your identity with us directly. You may
also make a privacy request on behalf of your minor child.
We cannot respond to your request or provide you with personal information if we
cannot verify your identity or that you have the authority to request the
personal information. We will use personal information provided in a request
only to verify the requestor’s identity or authority to make the request.
NON-DISCRIMINATION
We will not discriminate against you for exercising your rights under the CCPA.
NOTICE OF FINANCIAL INCENTIVE
From time to time, We may offer rewards program(s), raffles, or other promotions
during which you may provide personal information in exchange for rewards
points, prizes, or other items which may constitute a financial incentive under
the CCPA, the amount or nature of which will be specified in the terms and
conditions provided for each promotion at the time the personal information is
submitted. You may opt into the financial incentive by submitting your personal
information. You may opt-out of the financial incentive at any time by: (i)
refraining from submitting personal information, (ii) following the method for
withdrawing your personal information as described in the promotion terms and
conditions, or (iii) submitting a request at privacy@informatica.com.
Each financial incentive related to submission and use of personal information
is based upon our reasonable good faith estimate of the value of such
information, which takes into consideration various factors such as anticipated
revenue generated, anticipated expenses incurred for the collection, storage,
and use of such information, and other relevant factors related to the estimated
value of such personal information to our business, as permitted under the CCPA.
BRAZIL DATA SUBJECTS
Data subjects under the Brazilian Data Protection Law (LGPD), subject to certain
limitations and exceptions, have the right to obtain the following from
Informatica: facilitated access to information concerning the processing of
their data, confirmation of the existence of the processing, access to the data;
correction of incomplete, inaccurate or out-of-date data; anonymization,
blocking or deletion of unnecessary or excessive data or data processed in
noncompliance with the provisions of the LGPD; portability of the data to
another service or product provider; deletion of personal data processed with
the consent of the data subject; information about public and private entities
with which Informatica has shared data, information about the possibility of
denying consent and the consequences of such denial; and revocation of consent.
Data subjects may exercise these rights or file a complaint or question by
completing this online form, by emailing us at privacy@informatica.com, by
contacting Informatica’s data protection officer for Brazil under the LGPD Carla
Pinheiro (crodrigu@informatica.com) or by contacting us at the controller’s
address below. You can also file a complaint with Brazil’s National Data
Protection Authority (ANPD) through its official channels.
For information on the personal data collected and how that data is collected,
used and shared, see the Collection of Information, Use of Information, and
Sharing of Information sections above. Any agents with whom the data are shared
are contractually bound to use the data to perform the obligations and provide
the services and/or deliverables under their agreement with Informatica and to
implement, maintain and monitor appropriate administrative, technical and
organizational safeguards for that data consistent with the requirements of
LGPD. Transfer of data subjects’ personal data outside Brazil is performed in
accordance with this Privacy Policy and the LGPD.
The co-controller of the personal data collected and processed through data
subjects’ interaction with Informatica Services and Facilities is:
IS INFORMATICA SOFTWARE LTDA. (the co-controller with Informatica LLC)
Av. Das Nações Unidas, 12901 - 3º.
Andar – Torre Norte - Brooklin Novo
04578-000 - São Paulo, SP
Tel.: 0800-878-3060
infalatam@informatica.com
DATA RETENTION
We store this personal data for as long as is necessary for the purposes for
which we originally collected it. We may retain certain information for
legitimate business purposes or as required by law.
CHOICES AND MEANS TO CONTROL YOUR PERSONAL DATA
You may limit use and disclosure of your personal data as described below.
COOKIES AND TRACKING TECHNOLOGIES
You may control the application of, or opt out from the use of, third-party
analytics and advertising cookies and technology tracking that may collect
personal data by means of the cookie preferences manager available
here: https://www.informatica.com/privacy-policy/personal-information.html.
ACCESS AND OTHER DATA SUBJECT RIGHTS
You may request a copy of the personal data Informatica holds about you,
correction of the data, deletion of the data, and/or restriction of the data in
accordance with the rights in your jurisdiction by submitting your request
through our online request form, or by emailing us at privacy@informatica.com,
or by contacting us at the address in the “Contact Us” section below.
ACCOUNT INFORMATION
If you have registered for an account via our Services, you may update, correct
or delete your account information by logging into your online account.
LOCATION INFORMATION
Some of our mobile applications collect precise geolocation information from
your mobile device. Prior to collecting such information, you will be asked to
consent to the application’s collection of this information. If you initially
consent to our collection of location information, you may be able to
subsequently stop the collection of this information through your device
operating system settings. You may also stop our collection of location
information by following the standard uninstall process to remove our mobile
applications from your device.
PROMOTIONAL COMMUNICATIONS
You may opt out of receiving promotional communications from Informatica by
following the instructions provided in those communications or by managing your
email preferences at https://now.informatica.com/UnsubscribePage.html. Please
note that if you opt out of receiving promotional communications, we may still
send you transactional or relationship messages, such as those about your
account or our ongoing business relations.
YOUR RIGHTS TO INFORMATION ABOUT SHARING
Residents of California (under California’s “Shine the Light” law (Civil Code
§1798.83)) and residents of certain international countries may request certain
details, pursuant to applicable laws, about how their information is shared with
third parties for direct marketing purposes. If you are a resident of one of
these jurisdictions, and would like to make such a request, please contact us by
one of the methods indicated below.
CONTACT US
If you have any questions about this Privacy Policy, requests regarding your
personal data or complaints, or need to request a copy of this Privacy Policy in
a different format to accommodate a disability, please contact us at:
Informatica LLC
Attn: Legal Head of Global Privacy
2100 Seaport Blvd
Redwood City, CA 94063 U.S.A.
Fax: 650-385-5500
privacy@informatica.com
Or, if you are in the EEA:
Informatica Ireland EMEA UC
(Fifth Floor)
1 Windmill Lane
SOBO District
Dublin 2, Ireland
privacy@informatica.com
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* France
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* India
* Italy
* Japan
* Korea
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* New Zealand
* Peru
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