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Submitted URL: https://aramex-south-africa.pissedconsumer.com/
Effective URL: https://aramex-south-africa.pissedconsumer.com/review.html
Submission: On December 01 via api from US — Scanned from US

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https://www.pissedconsumer.com/browse-reviews.html

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Text Content

PissedConsumer
 * Reviews
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For Business
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 * Aramex South Africa 876

Updated on 12/01/2023


ARAMEX SOUTH AFRICA

www.aramex.co.za

A company's rating is calculated using a mathematical algorithm that evaluates
the information in your profile. The algorithm parameters are: users' rating,
number of resolved issues, number of company's responses etc. The algorithm is
subject to change in future.


1.5 (365 rated reviews) Is this your business?
What is your customer experience with Aramex South Africa?
Submit review
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ARAMEX SOUTH AFRICA OVERVIEW

 * Aramex South Africa has 1.5 star rating based on 365 customer reviews.
   Consumers are mostly dissatisfied.

 * 18% of users would likely recommend Aramex South Africa to a friend or
   colleague.

 * Rating Distribution
   
   88% unfavorable 7% positive

 * Pros: Very slow, Drop in box service at pick n pay, No service.
   Cons: No communication possible, Bad customer feedback, Customer care
   service.

View full overview ›


MEDIA FROM REVIEWS


View all media ›
Reviews 0
Q&A
Contacts


TOP ARAMEX SOUTH AFRICA REVIEWS

Positive Review


"QUESTION ABOUT AN ITEM THAT HAS BEEN SHIPPED"


Nov 27, 2023

Hi there, I recently bought an item from amazon and I have been told that it
would be delivered on the 11th of December, but I see that it is in sandton
and...

Read full review
Critical Review


"PATHETHIC SERVICE"


Nov 28, 2023

Once again, absolutely pathetic service from Aramex. This is the 3rd time that I
have spent an entire day waiting for a delivery. I called the call centre to...

Read full review
Read all reviews
Show reviews that mention

parcel delivery service aramex package order number customer phone address
Filter review
 1. 1
    
    285
 2. 2
    
    35
 3. 3
    
    16
 4. 4
    
    14
 5. 5
    
    15

Sort by
Helpful Latest
Cthembile M

This review is from a real person who provided valid contact information and
hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer | Johannesburg, Gauteng
#5376489 
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WHERE'S MY PACKAGE

Dec 01, 2023
I was supposed to receive my package today called them to find out where the
package at waited for 7 mins with no reply I wouldn't recommend it to anyone

Comment
Helpful

Resolved
Zandile L Xzj
Zandile L Xzj

This review is written by an individual who has purchased the reviewed
product/service and/or confirms being a paying customer of this company. Check
our FAQ

Verified Buyer |

This review is from a real person who provided valid contact information and
hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
#5182723 
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RESOLVED: POOR SERVICE

Oct 05, 2023
1.0

Updated by user Oct 21, 2023

Company fixed the issue and I have been provided with apology. They eventually
delivered my parcel after a very long and tiering exercise. They are very
incompetent and annoying.

Original review Oct 05, 2023
I sent out a parcel from Jhb, Darras Center on Monday morning to Nelspruit,
Mooiplaas. I bought the sleave for 2-3 days. Now it is Thursday evening the
recipient has not received the parcel. None of us received a tracking message. I
called them on Tuesday and they lied to me and said the parcel is out for
delivery. My advice to anyone who is thinking Aramex. Think again! Aramex is the
most useless currier to ever exist. Please do not use this currier if you want
your parcel to get to the destination on time.
View full review
Cons:
 * Delivery delay

Preferred solution: Deliver product or service ordered

User's recommendation: Do not use this currier.

Comment
1

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Resolved
Nicholas v Fbr
Nicholas v Fbr

This review is written by an individual who has purchased the reviewed
product/service and/or confirms being a paying customer of this company. Check
our FAQ

Verified Buyer |

This review is from a real person who provided valid contact information and
hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer | Pretoria, Gauteng
#5150699 
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RESOLVED: HAVE NOT RECEIVED MY PARCEL

Sep 26, 2023
1.0

Updated by user Oct 11, 2023

Company fixed the issue and I have been provided with apology. Since the company
absolutely refuses to contact you I changed the delivery address to a hospital
so they will have someone to communicate with in person 24/7 as telephonic
communication seems to be some sort of inconvenience to them.

Original review Sep 26, 2023
I ordered a package from a company in Cape Town. They use these couriers (
shipping included with purchase) they were supposed to deliver the package last
Thursday. I had been waiting all day for them, but as 5pm arrived their website
just updated "nobody home" when trying to track the package. The exact same
happened today. I even changed the address to an easier accessible place for
their convenience and waited there. They absolutely refuse to contact you. You
can contact them on WhatsApp but "Edith" whom "assisted" me was about as useful
as a 10 year old trying to defend Berlin against the red army.
View full review
Pros:
 * There is a whatsapp number

Cons:
 * Whatsapp as active as a dormant volcano

Preferred solution: Deliver product or service ordered

User's recommendation: Pay extra for your own preferred courier

Comment
Helpful

Resolved
Laeticia V
Laeticia V

This review is written by an individual who has purchased the reviewed
product/service and/or confirms being a paying customer of this company. Check
our FAQ

Verified Buyer |

This review is from a real person who provided valid contact information and
hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer | Durban, Kwazulu-Natal
#5160162 
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RESOLVED: NO DELIVERY!

Sep 29, 2023
1.8

Updated by user Oct 02, 2023

Company fixed the issue and I have been provided with product or service
ordered. Managed to speak to a human on whatsup chap.. thkx Talent.

Original review Sep 29, 2023
I sent a parcel from Durban to JHB on Sat 23 Sept.. my sister is at home and we
wrote on package to DELIVER TO SECURITY AT GATE -she liver in a retirement
village. 3 DAYS of nonsense on your tracking app .. try log in complaint would
not even go through! Attempted Delivery - Delivery Rescheduled for Next Business
day...??? Out for Delivery Attempted Delivery - Customer Not Available /
Delivery Rescheduled - SISTER & SECURITY AVALABLE! Out for Delivery Attempted
Delivery - Customer Not Available / Delivery Rescheduled SISTER & SECURITY
AVALABLE! Out for Deliver I saw on various websites complaints about non
delivery.. PLEASE drop package at Security.. i always used aramax and now that
its urgent .. they can deliver..??? Laeticia Visser
View full review


User's recommendation: Think twice...

Comment
Helpful

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Catherine D Hxi

This review is from a real person who provided valid contact information and
hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer | Fochville, Gauteng
#5160646 
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BAD TREATMENT

Sep 29, 2023

I do not appreciate the treatment I got from phoning in to report a possiblity
of someone using your platform as a scam. With my airtime and holding on I got
put through to 7 different people to no avail . If anyone cares enough you can
contact me +276******** I'm selling a freezer this is my correspondence through
whatsapp


Preferred solution: Apology

Comment
Helpful

Belinda M Rcg
Belinda M Rcg

This review is written by an individual who has purchased the reviewed
product/service and/or confirms being a paying customer of this company. Check
our FAQ

Verified Buyer
#5054971 
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DELAYED DELIVERY

Sep 05, 2023

Updated by user Sep 05, 2023

You can be scammed using Aramex and they don't send a way bill

Original review Sep 05, 2023
I bought phone from someone then he send the parcel through Aramex on Saturday
but still l didn't receive my parcel yet . I received an email from Aramex and l
didn't receive a way bill number
Loss:
$5400


Preferred solution: My parcel with 2 iphones

User's recommendation: Aramex is not realiable and safe you can be scammed using
Aramex

Comment
Helpful

Belinda M Rcg
Belinda M Rcg

This review is written by an individual who has purchased the reviewed
product/service and/or confirms being a paying customer of this company. Check
our FAQ

Verified Buyer | Cape Town, Western Cape
#5049894 
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DELAYED DELIVERY

Sep 04, 2023

I bought 2 iphone online then l did all the payments and l also send the proof
of payment to the person l bought phone from . He then send the parcel with
Aramex on Saturday. Aramex send me an email saying that they are going to
deliver the parcel in 3 to six hours till now l didn't receive my parcel and
that's a big disappointment

Comment
1

Asucena Sce
Asucena Sce

This review is from a real person who provided valid contact information and
hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer | Johannesburg, Gauteng
#5173836 
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TO ASK ABOUT THE SMS I GOT IS LEGIT

Oct 03, 2023

I've been trying to find out about the attached documents. I applied at "Aramex"
, few days later I received a sms I attached it as well , please get back to me
Regards Siviwe Marwebu 078 083 ****

Comment
Helpful

Resolved
Lorenia Pao
Lorenia Pao

This review is written by an individual who has purchased the reviewed
product/service and/or confirms being a paying customer of this company. Check
our FAQ

Verified Buyer |

This review is from a real person who provided valid contact information and
hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer | Johannesburg, Gauteng
#5076535 
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RESOLVED: TRACKING PARCEL

Sep 09, 2023
3.4

Updated by user Sep 24, 2023

Company fixed the issue and I have been provided with apology. Parcel was
finally delivered.

Original review Sep 09, 2023
My parcel is stuck with Aramex with no willingness to solve a problem only
claiming no data, how can you pick a parcel with no data and collect payment?
Aramex is not calling the sender nor receiver as a corrective measure, Aramexs
quality control and dispatching department is not bothered with a parcel that is
sitting without being delivered. Aramex is not even updating the tracking status
log for the past 3 days!!!


User's recommendation: Stay away from Aramex, No customer service, No value for
money

Comment
Helpful

Enel V
Enel V

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product/service and/or confirms being a paying customer of this company. Check
our FAQ

Verified Buyer |

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hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer | Randburg, Gauteng
#5156960 
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DELIVERY ISSUE

Sep 28, 2023
1.0

From buying the Aramex sleeve, my experience was very negative. The person at
the drop-off point were not trained on how to use Aramex. The call center is
unfriendly and not helpful. The WhatsApp line took more than an hour to come
back to me. And when I used it again today it was stuck on the same message no
matter what I typed in. Just kept on giving me the same answer: "Sorry, the
tracking number is invalid. Please try again". Called the customer care again,
all the lady said is "try again after 17h00" Didn't resolve my issue or help me.
I don't trust that my parcel is on its way
Pros:
 * Store to door service

Cons:
 * Confusing instructions
 * Cant track my parcel more than 24 hours later

Preferred solution: Deliver product or service ordered

User's recommendation: I wouldn't recommend. Rather use The Courier Guy. Great
service

Comment
Helpful

Asive M Nde
Asive M Nde

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product/service and/or confirms being a paying customer of this company. Check
our FAQ

Verified Buyer | Sandton, Gauteng
#4934312 
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UNFAIRLY CHARGED CUSTOMS

Aug 11, 2023

I ordered my clothes by R1295 and when I check on the aramex tracking parcel
page it weighs 2.8kg. Today I received an sms that requires me to pay R521.92
.How is that possible that almost half of the money i paid for my clothes.Thats
very unfair please. Recheck
Pros:
 * Deliver with record time

Cons:
 * Customs charges their not fair

Preferred solution: Price reduction

User's recommendation: I thought aramex was better but after this I don’t know
now I don’t even know how much can we buy clothes with for us not to pay much
customs and they say they are not responsible as Aramex how because they are the
delivering company

Comment
Helpful

Ron G Axn
Ron G Axn
#5021573 
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VERY LATE DELIVERY.

Aug 29, 2023
1.0

Absolutely pathetic. Same day service at double the price!!! Received my package
4 working days later. Definitely will never use them again. Get other services
at half the price.
Loss:
$300
Pros:
 * Misleading and incorrect advertising

Preferred solution: Needed urgent info from computer.

User's recommendation: Never use you again

Comment
Helpful

Nhlanhla T Hcg
Nhlanhla T Hcg

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product/service and/or confirms being a paying customer of this company. Check
our FAQ

Verified Buyer |

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hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
#4700975 
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QUERY ABOUT MY DELIVERY

Jun 19, 2023
1.0

My item was wrongly delivered and no one phoned or confirmed the delivery. Just
received anSMS stating my item has been delivered...


Preferred solution: Deliver product or service ordered

Comment
Helpful

Sinazo M Lyw
Sinazo M Lyw

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product/service and/or confirms being a paying customer of this company. Check
our FAQ

Verified Buyer | Pretoria, Gauteng
#4751719 
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DELAYED DELIVERY

Jul 02, 2023
1.7

Updated by user Jul 02, 2023

I called customer service in Bloemfontein on Friday because i couldn't find a
number for Pretoria. They only said they will escalate the matter.

Original review Jul 02, 2023
My parcel was dropped off at PnP store on the 27th June 2023 and today is the
3rd of July it has not been collected from the drop point. This kind of poor
service is unacceptable. So my parcel is still sitting at Pretoria, Tramshed
building at the store. How inconsiderate.
Pros:
 * Arrives on time
 * Easy to send

Cons:
 * Failing delivery an constimer service
 * No emergency number

Preferred solution: Deliver product or service ordered

User's recommendation: Reconsider if you have urgent deliveries.

Comment
Helpful

Anelani D
Anelani D

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hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer | Johannesburg, Gauteng
#4852638 
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TO TRACK A LOST PARCEL

Jul 25, 2023
1.8

Guys I need my parcel please. I'm sooo upset, the status of my order shows
delivered, to who because I have not been contacted, who it was given to because
no called me or anything to let me know, so I need to get to the bottom of this,
I'm fuming, this pure ignorance, u need to make sure u communicate with me and
make sure I reiceve my parcel
Loss:
$2880
Pros:
 * I dnt know

Cons:
 * Failing delivery an constimer service

Preferred solution: Deliver product or service ordered

Comment
Helpful

Cosmas M Tfr
Cosmas M Tfr

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product/service and/or confirms being a paying customer of this company. Check
our FAQ

Verified Buyer |

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hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
#5061238 
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DELAYED DELIVERY

Sep 06, 2023
5.0

My parcel was supposed to be delivered on Monday to the American consulate only
to find out the driver got there after business hours after I repeatedly
insisted its an express delivery. I will not use the Postnet ever again and its
shocking they outsource another courier to perform their tasks. Overall time
delivery was a mess because the documents were being waited on that Monday
morning
Pros:
 * Customer service is helpful but your delivery needs devine intervention

Preferred solution: Full refund

User's recommendation: Don’t use them if your in a hurry drivers drive around
with your parcels

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CONTACT INFORMATION

Website:
www.aramex.co.za
Mailing Address:
1 Quark Crescent, Linbro Business Park, Sandton
Johannesburg, Gauteng 2065
South Africa
Phone:
+2 751 411 4999
Contact Aramex South Africa Customer Service
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Aramex South Africa Overview

 * Aramex South Africa has 1.5 star rating based on 365 customer reviews.
   Consumers are mostly dissatisfied.

 * 18% of users would likely recommend Aramex South Africa to a friend or
   colleague.

 * Rating Distribution
   
   88% unfavorable 7% positive

 * Pros: Very slow, Drop in box service at pick n pay, No service.
   Cons: No communication possible, Bad customer feedback, Customer care
   service.

 * 71% of users think that Aramex South Africa should improve its Delivery
   Process.
   56% of users say that they won't use Aramex South Africa in the future for
   similar services or products.

 * Recent recommendations regarding this business are as follows: "Delayed
   parcel", "DO NOT USE ARAMEX SERVICES !", "Do not use Aramex.", "Aramex
   blatantly lied and said I was not available for delivery when no attempt was
   made to deliver the parcel", "I wouldn't recommend customers to use this
   company".

 * Most users ask Aramex South Africa for the delivery of goods as a solution to
   their issues.

 * Consumers are not pleased with Turnaround Time and Reliability. The price
   level of this organization is high according to consumer reviews.

Close
Aramex South Africa Media





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